676 to 700 of 3,349 Service Delivery Jobs in the UK excluding London

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of … of ‘typical’ UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of … of ‘typical’ UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align More ❯

this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of … of 'typical' UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational … processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align More ❯

vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation. Risk Management: Identify and mitigate risks associated with vendor relationships, including service disruptions, Cross-functional Collaboration: Collaborate with internal stakeholders across departments such as operations, finance, risk & compliance any IT to ensure alignment of vendor management … activities with overall business objectives. Vendor Governance: Establish governance structures and processes to ensure compliance with contractual obligations, service level agreements, and regulatory requirement Your opportunity Monitor services standards provided to and by Third Party Administrators in relation to: Transfer Agency Services Middle Office and Custody Services Fund Administration … KPIs and the SLAs along with the business as appropriate Facilitate a risk assessment and due-diligence site visit program Manage the escalation of service issues with TPAs The management of key internal stakeholders and externals relationship management with TPAs Produce and present monthly governance reporting to senior management More ❯

vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation. Risk Management: Identify and mitigate risks associated with vendor relationships, including service disruptions, Cross-functional Collaboration: Collaborate with internal stakeholders across departments such as operations, finance, risk & compliance any IT to ensure alignment of vendor management … activities with overall business objectives. Vendor Governance: Establish governance structures and processes to ensure compliance with contractual obligations, service level agreements, and regulatory requirement Your opportunity Monitor services standards provided to and by Third Party Administrators in relation to: Transfer Agency Services Middle Office and Custody Services Fund Administration … KPIs and the SLAs along with the business as appropriate Facilitate a risk assessment and due-diligence site visit program Manage the escalation of service issues with TPAs The management of key internal stakeholders and externals relationship management with TPAs Produce and present monthly governance reporting to senior management More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client’s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical environment … DOE) Monday – Friday What You’ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client’s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don’t worry if you don’t have lots of experience—they … point of contact for customer technical enquiries—helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. Preparing accurate quotes and following up with customers to provide updates or answer questions. Coordinating service orders and ensuring More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical environment … DOE) Monday Friday What You ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don t worry if you don t have lots of experience they … point of contact for customer technical enquiries helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. Preparing accurate quotes and following up with customers to provide updates or answer questions. Coordinating service orders and ensuring More ❯

This is a fantastic role for an experienced Head of IT Service to join an iconic brand as they embark on an exciting period of technology transformation. You will join the business as part of the senior leadership team, reporting directly into the IT Director, and taking ownership of … Technology space, which they see as a key enabler of the business, they are now recruiting for a best-in-class Head of IT Service to join their Birmingham leadership team. Description As the Head of IT Service, you will have a range of responsibilities, working closely with … the IT Director and wider leadership team. The key areas will include: Leading with purpose - You'll manage and support a dedicated IT Service function, creating a positive, collaborative culture where people thrive and feel proud of the work they do. Bringing out the best in our suppliers - You More ❯

MSPs, and collaborating closely with business stakeholders. Key Responsibilities: •Team Leadership: Lead and develop the IT team, setting objectives, managing performance, and fostering a service-focused culture. •IT Infrastructure: Oversee networks, servers, endpoints, cloud systems, and backups. Maintain IT asset inventory and ensure system availability and security. •Support & Service … Manage the helpdesk, ensure SLA adherence, resolve issues, and report on support metrics and system performance. •Vendor Management: Oversee MSPs and technology partners, ensuring service quality and contract compliance across multiple sites. •Systems Administration: Administer ERP, WMS, POS, Microsoft 365, and security platforms. Manage access, integrations, and updates. •Cybersecurity … DSS, and Cyber Essentials Plus, manage risks, and support audits. Requirements: •Experience in IT management within retail or warehouse environments. •Strong in vendor relations, service delivery, and technical support. •Technical expertise in cloud systems, networking, enterprise software, and endpoint management. Preferred Qualifications: •Certifications: ITIL, Microsoft, CompTIA, Cisco, or More ❯

The Role We are seeking an experienced Head of Corporate IT to lead and optimise IT operations across the organisation, driving strategic alignment, enhancing service delivery, and managing IT infrastructure across Vix and ICM Mobility. This role will be pivotal in ensuring seamless IT service, supporting business … effective, high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is More ❯

time Job category/type Business Support Attachments Blank Job description We are looking to recruit a full-time Senior Support Engineer within our Service Delivery team. We are looking for an appropriately qualified and experienced individual to work within our IT & Systems team across our campuses in … SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development More ❯

UK Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are seeking an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team. The role involves working collaboratively with colleagues and our customer in a critical LAN/WAN environment. The engineer will deliver technical … management skills, including analysis and deployment. Strong communication and organizational skills, with the ability to work independently and in teams. Experience with ITIL ICT service delivery and SAFE Agile methodologies. Ability to work under pressure, meet deadlines, and handle multiple priorities. Understanding stakeholder management and organizational skills. Quick More ❯

infrastructure architecture meets the quality and security demands They work closely with the Data, Quant and Analyst teams to meet organisational objectives and optimise service delivery Ensure compliance with industry regulations and standards Develop contingency plans and risk management processes to ensure business continuity Manage budget and contracts More ❯

infrastructure architecture meets the quality and security demands They work closely with the Data, Quant and Analyst teams to meet organisational objectives and optimise service delivery Ensure compliance with industry regulations and standards Develop contingency plans and risk management processes to ensure business continuity Manage budget and contracts More ❯

Pentest People is a rapidly growing security provider based in Leeds city centre, United Kingdom. We specialise in delivering Penetration Testing as a Service (PTaaS) to a diverse range of clients. Our team of expert security consultants holds industry-recognised qualifications and possesses extensive experience operating at the highest … level across various industries. We are looking for a Junior Project Manager to join our Service Delivery team. In this role, you will work closely with the project management team to ensure seamless and efficient project delivery from post-sale to completion. This position demands a proactive … Coordinate multiple schedules and diaries. Review and collect documents and information from clients. Perform daily tasks to support the project management team. Ensure timely delivery of projects by collaborating with all internal teams. Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Develop and enhance leadership More ❯

Pentest People is a rapidly growing security provider based in Leeds city centre, United Kingdom. We specialise in delivering Penetration Testing as a Service (PTaaS) to a diverse range of clients. Our team of expert security consultants holds industry-recognised qualifications and possesses extensive experience operating at the highest … level across various industries. We are looking for a Junior Project Manager to join our Service Delivery team. In this role, you will work closely with the project management team to ensure seamless and efficient project delivery from post-sale to completion. This position demands a proactive … Coordinate multiple schedules and diaries. Review and collect documents and information from clients. Perform daily tasks to support the project management team. Ensure timely delivery of projects by collaborating with all internal teams. Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Develop and enhance leadership More ❯

Pentest People is a rapidly growing security provider based in Leeds city centre, United Kingdom. We specialise in delivering Penetration Testing as a Service (PTaaS) to a diverse range of clients. Our team of expert security consultants holds industry-recognised qualifications and possesses extensive experience operating at the highest … level across various industries. We are looking for a Junior Project Manager to join our Service Delivery team. In this role, you will work closely with the project management team to ensure seamless and efficient project delivery from post-sale to completion. This position demands a proactive … Coordinate multiple schedules and diaries. Review and collect documents and information from clients. Perform daily tasks to support the project management team. Ensure timely delivery of projects by collaborating with all internal teams. Maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Develop and enhance leadership More ❯

experience in system integrations, operational improvements, and business readiness activities. Strong knowledge of business transformation, systems integration, and how these impact operational functions and service delivery. Project management qualification (e.g., PMP, PRINCE2, Agile) or equivalent experience in managing large-scale, cross-functional projects. Familiarity with change management methodologies and More ❯

customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives performance, fosters continuous improvement, and … outcomes for tenants and staff. Responsibilities: Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence. Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey. Develop and monitor KPIs to improve … benchmarks. Increase tenant satisfaction and enhance communication and engagement across all services. Strengthen community development and ensure tenant voices are embedded in governance and service improvements. Oversee grant-funded projects that expand community impact and inclusivity. Manage team budgets effectively, supporting financial planning and value for money. Lead tenancy More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance … expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and … of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges More ❯

x 365 support model) About the Role: We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery. As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts. Key Responsibilities: Provide technical support across … a wide range of IT systems and services Investigate, diagnose, and resolve incidents in a timely and professional manner Fulfil service requests in line with SLAs and customer expectations Support problem investigations and contribute to root cause analysis Create and maintain support documentation and knowledgebase articles Deliver technical coaching More ❯

x 365 support model) About the Role: We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery. As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts. Key Responsibilities: Provide technical support across … a wide range of IT systems and services Investigate, diagnose, and resolve incidents in a timely and professional manner Fulfil service requests in line with SLAs and customer expectations Support problem investigations and contribute to root cause analysis Create and maintain support documentation and knowledgebase articles Deliver technical coaching More ❯

x 365 support model) About the Role: We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery. As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts. Key Responsibilities: Provide technical support across … a wide range of IT systems and services Investigate, diagnose, and resolve incidents in a timely and professional manner Fulfil service requests in line with SLAs and customer expectations Support problem investigations and contribute to root cause analysis Create and maintain support documentation and knowledgebase articles Deliver technical coaching More ❯