726 to 750 of 1,492 Service Delivery Jobs in the UK excluding London

Customer Solution Architect - CC1 Service Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships. Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type … experience in a customer‐facing Solution Architect or Technical Consultant role Strong experience producing customer‐facing HLDs and LLDs Experience designing SaaS or managed service solutions Understanding of regulated or compliance‐driven environments Excellent customer communication, workshop facilitation, and presentation skills Ability to balance customer requirements with product ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

Senior Manager for Premium Services, the WFM Lead will develop a deep understanding of the team's operating model, client demand drivers and service proposition to ensure the right balance between commercial outcomes, colleague experience and operational efficiency. This is a unique opportunity to establish workforce management capability from … long-term forecasts using historical performance, business intelligence, seasonal trends and commercial initiatives. Translate demand forecasts into resource and capacity plans that support service, productivity and commercial goals, identifying associated risks, opportunities and future resourcing requirements. Conduct impact assessments, scenario planning and sensitivity modelling to evaluate business changes with ...

continued growth, we are looking for an experienced and commercially aware Technical Support Manager to lead our pump repair workshop and field service operations. This is an exciting opportunity for a technically skilled engineering professional who combines strong leadership capabilities with commercial awareness and a passion for delivering exceptional … customer service. The Role As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance. Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely ...

range of key outcomes. The role is instrumental in leading and maintaining an operational leadership structure that is cohesive with the integrated model of service delivery in the North Cumbria system. Interviews to be held on Monday 5th October 2026 Main duties of the job Reporting … demand, clinical risks, and key national performance standards. Financial Management: Oversee large departmental budgets, drive efficiency, and ensure financial discipline within a constrained environment. Service Transformation: Lead digital innovation, pathway redesign, and service standardisation across multi-site operations. Partnership Working: Collaborate with executive leads, Integrated Care Boards (ICBs ...

meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Lead Helpdesk CBRE Global Workplace Solutions is a leading global … calls are processed accurately and in a timely manner, in line with defined process. Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan. Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated ...

Shearman’s IT team in Belfast is seeking a Senior ITSM Process Support Analyst to join the Global Service Desk. The role involves administering ITSM processes, maintaining documentation, and supporting governance forums to ensure controlled, compliant service delivery across the organisation. You will work with service owners, vendors and stakeholders to highlight risks, escalate decisions, and support continual service improvement using data and insights. #J-18808-Ljbffr ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

customer-facing application support role where you’ll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage, log and diagnose … application issues • Manage tickets through Jira Service Management • Provide customers with product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What ...

Define agent roles, responsibilities, decision rights and control boundaries. Design operating models incorporating: Human-in-the-loop controls Exception handling Audit management Regulatory oversight Service monitoring Performance measurement Create standards for agent lifecycle management. Atos guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled … programmes. 6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards. Build strong partnerships with: Operations Technology Risk Compliance Legal Data teams Service Delivery functions Act as the organisational authority for agentic transformation. Present business cases, progress reports and outcome metrics to senior stakeholders. 7. Benefits ...

high visibility environments. This isn’t a role you can do from the sidelines, being on‐site means you’re fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. You’ll join a newly forming … finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real‐time updates Supporting continual improvement ...

digitally enabled organisation while ensuring our technology continues to support an outstanding experience for colleagues, members and customers. What you'll do • Lead the delivery of our digital transformation agenda, embedding technology and digital solutions across all areas of the organisation. • Develop and implement digital and IT strategies that … digital innovation, including the effective and responsible use of generative AI. • Lead a portfolio of transformation and change projects, ensuring strong governance, effective delivery and successful adoption. • Work closely with leaders across the organisation to identify opportunities where technology can improve processes, services and outcomes. • Lead and inspire high ...

systems, security, and support are reliable, secure, cost-effective, and aligned to business priorities. The role combines operational ownership of day-to-day IT delivery with strategic leadership, governance, supplier management, and the development of a technology roadmap that supports growth, resilience, and continuous improvement. This role … strategy and roadmap: Develop and maintain an IT strategy that supports business objectives, improves operational effectiveness, and enables future growth. Service delivery: Ensure the IT function provides responsive, reliable, and professional support to users across the business, with clear processes, ownership, and performance standards. Infrastructure and networks: Oversee ...

high visibility environments. This isn’t a role you can do from the sidelines, being on-site means you’re fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. You’ll join a newly forming … finish* Determining severity, verifying priority, and reallocating where needed* Ensuring timely progression through to recovery and resolution* Acting as the central communication point across Service Delivery, technical teams, and leadership* Facilitating incident bridges and conference calls* Keeping stakeholders informed with clear, accurate, real-time updates* Supporting continual improvement ...

Operations Manager, you’ll play a key role in leading the delivery of high-quality onsite and field services across a defined region. You’ll work closely with Team Leaders, service teams, customers and internal stakeholders to make sure our services run smoothly, consistently and to the standards … team of Team Leaders. It would suit someone that is located in or around the Derby area. What you'll do Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs and customer expectations. Manage, coach and support Team Leaders, helping them develop their ...

shape tomorrow, not just today. About Roke Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently … crosscutting at engineering and delivery levels; markets include defence, national security, intelligence sectors, with diversity being at the centre of Roke’s strategy. The Opportunity The Field Service Engineer plays a key role in delivering high‐quality support to customers across the UK and international locations. The role ...

Plan and the future direction of neighbourhood care in primary and community services. Channel Health Alliance offer: NHS Pension, 7 weeks (depending on NHS Service) Annual Leave (incl Bank Holidays), Free Parking Main duties of the job Working closely with the clinical and executive leaders, GP practices, primary care … care and achieves performance objectives and CQC Compliance. This role is pivotal in ensuring Channel Health Alliances business governance, HR processes, IT infrastructure and service delivery models are robust, scalable, and aligned with best practices. You will be the key driver in ensuring operational and business functions ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement (SLA). Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...