726 to 750 of 951 Service Delivery Jobs in the UK excluding London

resolution through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers, OEMs … to minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed service level agreements … SLAs) at all times while assuring quality in every aspect of service delivery.* Participate in shift rotation plans and adhere strictly to the operating model for consistent coverage and support.* Collaborate with subject matter experts (SMEs) on complex functional issues requiring specialist input or escalation.* Coordinate communications between suppliers, original equipment manufacturers (OEMs), and other IT stakeholders relevant to More ❯

on more complex issues and queries. Lead on the processing of complex claims and funder statements, and audit reports. Identify areas for improvement and contribute to the development and delivery of training for new members of staff and to improve the overall skill set of research financial administrators or within other stakeholder groups. 4. Establish and build network relationships … resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performance metrics to … C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation and use More ❯

documentation and internal knowledge bases up to date. Ensure all systems meet security, compliance, and data protection standards. Be part of continuous improvements to enhance user experience and IT service delivery. What Youll Need: Previous experience in IT support, end-user computing, or similar technical roles. Solid knowledge of Microsoft 365 and Active Directory. Experience with Windows 10/… Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme More ❯

looking for an experienced IT Support Specialist to join our team and play a crucial role in supporting our end users across multiple locations while ensuring excellence in IT service delivery. What You’ll Be Doing As part of our dedicated IT team, you’ll provide high-quality technical support across a wide range of systems and platforms. You … Teams , SharePoint , and Power Applications Mobile Device Management using Intune Palo Alto Global Protect VPN , Crowdstrike ED&R , and Qualys Vulnerability Management SAP Concur , ePDQ , Contact Centre as a Service (TalkDesk) Banking systems including CitiDirect , Barclays.Net , and ING Bespoke CRM and POS systems Microsoft SCCM 2016 ITSM tools , especially Freshservice Work with users across the UK to ensure swift More ❯

largest financial institutions headquartered in Japan! This is an exciting opportunity to make an impact in the EMEA Cross-Product FinReg IT Platforms team, where you will drive the delivery of IT solutions that ensure compliance with critical financial regulations. What You'll Do: Lead the analysis, design, and delivery of innovative solutions for the Finance & Risk Regulatory … and prioritising product backlogs in line with Agile methodologies. Oversee sprint planning, execution, and Agile ceremonies while mentoring team members. Key Responsibilities: Develop and evolve the FinReg IT Platforms delivery strategy. Conduct business and technical analyses, designing solutions that meet regulatory imperatives. Ensure timely and budget-compliant delivery of solutions, while managing delivery risks. Maintain RAID log … and production issues log management. Drive service ownership transitions and oversee change management for live systems. What We're Looking For: Proven experience in a technology delivery role within Commercial, Merchant, or Investment Banking. Extensive knowledge of Credit, Market, and Liquidity Risk methodologies, along with experience in regulatory frameworks such as Capital Requirements Directive III, IV, or V. More ❯

Programme Delivery ConsultantLocation: Hybrid -typically one day a week in your local office (South West, North or London), plus travel to client sites when needed. Up to £62,000 per annum + bonus + benefits I'm looking for a Programme Delivery Consultant to join a growing consulting team delivering meaningful change across Financial Services. You'll lead … just providing PMO support. What you'll do: Deliver business, process or technology change projects for Financial Services clients Work independently or with senior teams to mobilise and guide delivery Develop and improve delivery tools, methods and propositions Identify opportunities to grow client relationships and support new business What you'll have: 5+ years of hands-on delivery … and travel across the UK Nice if you have: PMO or project management background Exposure to varied clients and change challenges Ready to make an impact in Financial Services delivery? I'd love to hear from you. More ❯

Programme Delivery Consultant Location: Hybrid -typically one day a week in your local office (South West, North or London), plus travel to client sites when needed. Up to £62,000 per annum + bonus + benefits I’m looking for a Programme Delivery Consultant to join a growing consulting team delivering meaningful change across Financial Services. You’ll … just providing PMO support. What you’ll do: Deliver business, process or technology change projects for Financial Services clients Work independently or with senior teams to mobilise and guide delivery Develop and improve delivery tools, methods and propositions Identify opportunities to grow client relationships and support new business What you’ll have: 5+ years of hands-on delivery … and travel across the UK Nice if you have: PMO or project management background Exposure to varied clients and change challenges Ready to make an impact in Financial Services delivery? I’d love to hear from you. More ❯

Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of More ❯

and technical product manufacturers - playing a vital role in high-value supply chains.This is a senior leadership opportunity for an operational expert with a background in logistics or technical service delivery. The successful candidate will report directly to the Country Manager and take responsibility for driving strategic operational improvements across the UK, aligning internal processes with commercial objectives and … across logistics, transportation, and inventory functions. Identify and implement opportunities for cost reduction, process optimisation, and operational alignment. Develop and maintain KPI reporting frameworks to monitor operational efficiency and service performance. Ensure compliance with service-level agreements, regulatory standards, and internal policies. Take ownership of customer service excellence, managing escalations and driving long-term solutions. Collaborate with … commercial, sales, and customer service teams to translate client expectations into operational execution. Manage and mentor multi-site operational teams, promoting a culture of accountability and high performance. Maintain strong oversight of operational budgets, forecasting, and cost management. Implement and evolve systems (e.g., WMS/TMS) to support data-driven operational decisions. Lead operational readiness for new contracts, projects More ❯

Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What We’re Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge More ❯

Job Details: Core Services Delivery Manager Full details of the job. Vacancy Vacancy Core Services Delivery Manager Job Reference Number Job Reference Number VN1223 Employment Type Employment Type Permanent Job Advert Join Our Team as a Core Services Delivery Manager! Do you have experience in the events and exhibitions industry? Are you a competent in the six … aspects of Scope, Schedule, Financial, Risk, Quality and Resources?If so, we want YOU! As our Core Services Delivery Manager, you will manage the delivery of Core Operations at show site, including Electrics, Stand Fitting, Floor Covering and Furniture. Main Duties include: Evaluate, assess and manage all the associated risks involved that may affect the delivery of … provided. Ensure H&S compliance is adhered to by all staff (internal and appointed Contractors) which includes the checking that the relevant training is undergone. Be responsible for the delivery of the project meeting the minimum expected outcomes & benefits Work as part of the overall Operations team which will include Ops planning, Account Management onsite delivery and the More ❯

an expanding organisation as we enhance our IT services and operations, focusing on our emerging defence portfolio. We are looking for a BA with a classic IT orientation (Networking, Delivery, Security) Day-to-day of the role: Lead the development and elaboration of Business Cases and detailed requirements documentation for complex programmes and projects. Ensure project benefits are clearly … the project are documented and understood. Coach, mentor, and supervise project and programme team Business Analysts to ensure successful project delivery. Engage actively with project sponsors throughout the project delivery lifecycle to ensure adherence to requirements and scope management. Required Skills & Qualifications: Proven track record as an IT Business Analyst, particularly in IT infrastructure, networking, cyber security, and IT … service delivery. Experience in defence, engineering, or manufacturing industries. Strong understanding of Waterfall and Agile methodologies, with a preference for Waterfall. Excellent stakeholder management, communication, and relationship management skills. Exceptional analytical and problem-solving abilities with a thorough knowledge of process review, business analysis, and system development methodologies. Desirable: Relevant Professional IT Qualifications such as BCS BA Practitioner, Six More ❯

Senior Project Manager Application Deadline: 15 August 2025 Department: Delivery Operations Employment Type: Permanent Location: Glasgow/Hybrid Description As Senior Project Manager, you will be responsible for establishing best in class project management methodologies and principles that will facilitate the delivery of AutoRek's Professional Services implementations for our client base around the globe. You will drive … the delivery of our engagements according to the agreed-upon scope, time and budget whilst ensuring the highest degree of customer satisfaction. As Senior Project Manager you will be a crucial player in managing, tracking, and communicating the progress of projects and ensuring top quality team delivery. From project initiation through to execution, you will be responsible for planning … of implementations of the AutoRek core financial management solution Manage resources, time, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasise speed to delivery while maximising the efficient use of resources needed to meet the requirements Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the More ❯

DOE) Job Type: Permanent, Full time? Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and … software issues. The role will be critical in delivering exceptional customer service and technical proficiency. General duties: Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the … Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Server Management experience Windows Desktop OS and Management Active Directory More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions. What You’ll Be Doing: Leading a diverse team of support and infrastructure engineers, overseeing workload distribution … performance, and development Managing service performance, workflow allocation, and absence reporting Acting as a liaison between technical teams and senior leadership, providing clear updates and performance insights Assisting in customer communications and supporting leadership on performance-related reviews Collaborating closely with software support and delivery teams during deployments Creating and maintaining documentation for processes, workflows, and performance tracking … Contributing to recruitment activities and team structure planning Participating in Change Management and acting as a member of the Change Advisory Board (CAB) Monitoring KPIs and SLAs to ensure service desk efficiency What You Need: Demonstrable experience in performance management and team leadership (ideally 5+ direct reports) Strong understanding of IT infrastructure, especially within the Microsoft/Windows stack More ❯

and technological enhancements for the NSIP case management and examination processes. A key part of a multi-disciplinary team, this individual will work with Civil Servants and contracted digital delivery consultants to deliver key results from the NSIP Reform workstreams. We are looking for a proactive, organized, and communicative Product Manager to manage this key portfolio of products. You … for both internal and external customers. You will be responsible for managing product roadmaps across various workstreams, including initiatives in Artificial Intelligence, Geospatial Data, and more. Reporting to your Service Manager, you will drive the development and maintenance of this portfolio, providing value to service users. New entrants to the Civil Service are expected to start at … of ensuring a fair planning system for England. Our work impacts people's lives, communities, and the economy. We promote flexible and collaborative working, exploring innovative ways to improve service delivery. For more information, visit our careers page at Civil Service Careers. This role is contractually based at Temple Quay House, Bristol, currently out of use due to More ❯

better. Join us and help keep the nations critical networks connected and protected 24/7. The successful Project Coordinator will support the Project Management team in the successful delivery of an assigned network refresh project. This is a fantastic opportunity to work on a programme that will decommission and install new routing devices across its business premise. You … will coordinate, schedule and administer work schedules for the programme, ensuring readiness and contributing to the successful delivery of the programme. What you'll do: Office and home based work as required to ensure support and management of assigned daily activities. Ensuring compliance with project delivery requirements for quality, safety and environmental standards, plus Telent and client QEHS … line with the Programme Plan. Assists in using prescribed guidelines or policies to analyse and resolve problems. Best use of internal or external business processes to improve products or service delivery. Support and assist continuous improvement initiatives. Support and assist with the Business/Technical Change processes. Working with the relevant internal business teams (i.e., Facilities, Finance, Human Resources More ❯

better. Join us and help keep the nations critical networks connected and protected 24/7. The successful Project Coordinator will support the Project Management team in the successful delivery of an assigned network refresh project. This is a fantastic opportunity to work on a programme that will decommission and install new routing devices across its business premise. You … will coordinate, schedule and administer work schedules for the programme, ensuring readiness and contributing to the successful delivery of the programme. What you'll do: Office and home based work as required to ensure support and management of assigned daily activities. Ensuring compliance with project delivery requirements for quality, safety and environmental standards, plus Telent and client QEHS … line with the Programme Plan. Assists in using prescribed guidelines or policies to analyse and resolve problems. Best use of internal or external business processes to improve products or service delivery. Support and assist continuous improvement initiatives. Support and assist with the Business/Technical Change processes. Working with the relevant internal business teams (i.e., Facilities, Finance, Human Resources More ❯

better. Join us and help keep the nations critical networks connected and protected 24/7. The successful Project Coordinator will support the Project Management team in the successful delivery of an assigned network refresh project. This is a fantastic opportunity to work on a programme that will decommission and install new routing devices across its business premise. You … will coordinate, schedule and administer work schedules for the programme, ensuring readiness and contributing to the successful delivery of the programme. What you’ll do: Office and home based work as required to ensure support and management of assigned daily activities. Ensuring compliance with project delivery requirements for quality, safety and environmental standards, plus Telent and client QEHS … line with the Programme Plan. Assists in using prescribed guidelines or policies to analyse and resolve problems. Best use of internal or external business processes to improve products or service delivery. Support and assist continuous improvement initiatives. Support and assist with the Business/Technical Change processes. Working with the relevant internal business teams (i.e., Facilities, Finance, Human Resources More ❯

better. Join us and help keep the nations critical networks connected and protected 24/7. The successful Project Coordinator will support the Project Management team in the successful delivery of an assigned network refresh project. This is a fantastic opportunity to work on a programme that will decommission and install new routing devices across its business premise. You … will coordinate, schedule and administer work schedules for the programme, ensuring readiness and contributing to the successful delivery of the programme. What you'll do: Office and home based work as required to ensure support and management of assigned daily activities. Ensuring compliance with project delivery requirements for quality, safety and environmental standards, plus Telent and client QEHS … line with the Programme Plan. Assists in using prescribed guidelines or policies to analyse and resolve problems. Best use of internal or external business processes to improve products or service delivery. Support and assist continuous improvement initiatives. Support and assist with the Business/Technical Change processes. Working with the relevant internal business teams (i.e., Facilities, Finance, Human Resources More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

Job Title: Senior Service Desk Analyst Location: Durham (Newton Aycliffe) Salary: £30,000 - £40,000 DOE Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This … systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to cloud platforms (e.g., Azure). Prior involvement in More ❯