201 to 225 of 373 Service Management Jobs in the UK excluding London

expertise (Azure/Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure, and service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issues Technical Leadership Remain hands-on with core technologies , particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services, and security Lead ...

Improvement and Chief Information Security Officer (CISO). This role sits within the COS team of which SIO is a function within that team. Service Integration and Ownership (SIO) is primarily external facing, manging the portfolio of Cyber Services to the NHS System to support them in managing cyber … risk and resilience which underpin the delivery of patient services and outcomes. Services we provide include Secure Boundary, Vulnerability management, Cyber security ratings service and the Data Security and Protection Toolkit. Consistent, efficient, proportionate security risk management is best achieved by a blend of centralised advice, control ...

work, from problem definition through to recommendations A good grasp of technology and digital concepts, with experience across some of the following domains: Enterprise Service Management (ESM) and Employee Experience, Cloud and infrastructure services, Engagement management and service operations, Data centre transformation and networks, Cybersecurity … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Make it real – what does it mean for you? Your wellbeing: You’d be joining an accredited Great Place to work for Wellbeing ...

People Systems ecosystem is fully operational and integrated to support business needs. As Chair of the People Systems Governance Committee, you'll lead release management and governance processes, overseeing system changes across platforms to ensure they're rigorously evaluated and tested before deployment. Above all else, we're committed … deliver seamless day-to-day system support, overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met. Oversee the development and maintenance of training materials, participating in training in order ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: IT Service Manager Location: Frimley OR Preston We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular … reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: As an IT Service Manager within the Collaboration team, within the Workplace Portfolio, you will be responsible for services from BAE Systems strategic suppliers and internally delivered towers. ...

This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery. If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this … closely with major clients in a varied and fast-moving environment Opportunity to develop specialist technical knowledge within a growing sector Your responsibilities as Service Desk Administrator Manage and coordinate requests through the management platform Liaise with onsite engineers and technical support teams to ensure prompt issue resolution ...

critical IT infrastructure and operational services. This is a hands on leadership role requiring an experienced manager who can oversee technical teams, maintain service stability and drive continuous improvement across infrastructure, cloud and end user services. Key Responsibilities Lead and manage a multidisciplinary IT Operations team covering infrastructure, networks … services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

Reed Technology is partnering with a leading Edinburgh-based organisation to recruit an IT Service Desk Team Lead . This is an excellent opportunity for an experienced IT support professional to lead a small team while remaining hands-on with technical operations and escalated support issues. As the Team … Lead, you will oversee the day-to-day delivery of IT support services, mentor Service Desk Analysts, and act as the senior escalation point for complex technical incidents. Key Responsibilities Lead, mentor, and develop a small team of IT Support Analysts, fostering a high-performing and customer-focused support ...

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast … paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance ...

Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … Change Manager within complex operational IT infrastructure environments (e.g. networks, data centre, security). ITIL certification (or similar) desirable, with strong understanding of change management processes. Confident decision maker with the ability to challenge changes when needed. Strong communication and stakeholder management skills. Experience working in fast-paced ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands‐on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure‐related changes and project work, ensuring adherence to change management processes, security standards …/or NetBackup), ensuring data protection and recoverability requirements are met. Collaborate with network, security, and application teams to support wider infrastructure and service delivery initiatives. Support security compliance and audit activities, including evidencing controls and supporting remediation activities where required. Work closely with third parties and incumbent suppliers ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. … occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly and accurately ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Business Administration, Engineering or related field • Additional relevant certifications (e.g., ITIL, ServiceNow, SAP, Agile) preferred • Strong understanding of software development lifecycle (SDLC) and project management methodologies • Demonstrated ability to gather, analyze and document business requirements • Excellent analytical and problem-solving skills with attention to detail • Strong verbal and written … communication skills to interact with all levels of stakeholders • Experience with enterprise systems like SAP, ServiceNow, Oracle, or similar platforms • Knowledge of IT service management practices and change management processes • Proficiency in Microsoft Office suite and relevant technical tools • Ability to work independently and as part ...

York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

issues, enhance workplace technology services, and drive positive outcomes. You'll have the opportunity to take ownership of your work, contribute ideas that improve service delivery, and collaborate with experienced professionals who will support your continued growth and development. CGI was recognised in the Sunday Times Best Places … dedicated Tech Bar service. You will take ownership of a wide range of desktop, hardware, software, and workplace technology issues, ensuring incidents and service requests are resolved efficiently and professionally. Your ability to build strong relationships with users and deliver an excellent support experience will be central to your ...

Vacancy Disaster Recovery, Test and Maintenance Manager Role ID 204260 Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level … Beginner Closing date 12/07/2026 The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across all DDaT services. You will ensure that robust disaster ...