201 to 225 of 420 Service Management Jobs in the UK excluding London

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize the … adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯

seeking an experienced and versatile Technology Delivery Lead to define propositions and lead the delivery of innovative technology solutions across the banking sector. This role involves end-to-end management of digital transformation initiatives, from shaping strategic direction and requirements to overseeing implementation and product launch.You will collaborate with Product Owners, Business Analysts, engineering, and testing teams to define … technical requirements, produce scalable solution designs, and deliver working solutions that bring measurable impact to commercial banking clients and their end users.This role requires strong stakeholder management, deep domain expertise, a strategic mindset, and the ability to lead teams across Agile and traditional delivery frameworks. You'll also contribute to business development, mentor junior colleagues, and help shape internal … experience working in or with Commercial Banks, FinTechs, or consultancies, delivering digital and core banking transformation programs. Deep understanding of products such as commercial lending, payments, trade finance, cash management, liquidity, and digital channels (web, mobile, RM tools). Technology Delivery Leadership:Experience leading end-to-end technology implementation projects - from proposition definition and technical requirements gathering to system More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London (Hybrid Working … You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage … service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of … Service Desk Analysts to initially provide 1st Level support to one of Sopra Sterias public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯

risks, opportunities, and dependencies, ensuring effective mitigation strategies are in place. - Facilitate technical and business design sessions to align project goals with organisational needs. - Ensure all delivered solutions meet service readiness requirements, including support models and documentation. - Maintain a comprehensive project dashboard to track progress, risks, and interdependencies. What You Will Bring: - Proven experience delivering IT projects and managing … complex changes in multi-supplier environments. - Strong expertise in project management tools and methodologies, including ITIL-based service management practices. - Excellent stakeholder management skills, with the ability to influence and drive outcomes effectively. - Proficiency in financial management, including budgeting, cost tracking, and invoice validation. - Familiarity with tools such as JIRA, ServiceNow, Microsoft Project, and Power More ❯

commercial processes of the business. This position works across the full lifecycle of customer engagements-from initial RFP/BID process through supporting legal team with negotiation, into programme management and delivery, and finally supporting a seamless transition into operational service. The role ensures effective execution of the established commercial strategy while facilitating continuous improvement in processes and outcomes. … pricing models. Collaborate with pre-sales, sales, solution architects, and finance teams to structure commercially viable proposals. Assess risks and opportunities within bid submissions and develop mitigation strategies. Contract Management Ensure contract aligns with business objectives. Define commercial frameworks that support long-term profitability and risk management. Ensure contracts are structured to facilitate smooth programme delivery and operational handover. … Ensure all agreements and Statement of Works are saved in accordance with company processes Programme Management & Delivery Enablement Provide commercial oversight during programme execution, ensuring adherence to contractual obligations. Monitor financial performance, revenue recognition, and cost management throughout project delivery. Support change management processes, ensuring commercial implications are properly assessed and managed. This includes drafting and reviewing More ❯

will work with This team is responsible for safeguarding the company's digital assets and ensuring robust cyber resilience. They cover various aspects of cybersecurity, including threat and exposure management, security engineering, cyber incident response, security DevOps, and insider threat. Each team has specific responsibilities and areas of focus, collaborating closely with other digital security teams and business units … enhance security configurations, network detection and response systems and threat hunting capabilities. Ensure key customers across the organisation benefit from and make decisions based on threat insights, enabling attack service management to reduce the likelihood of a successful attack. What you will need to be successful (experience and qualifications) Expert level knowledge of intelligence analysis principles and demonstrated … is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure development, Security administration More ❯

will work with This team is responsible for safeguarding the company's digital assets and ensuring robust cyber resilience. They cover various aspects of cybersecurity, including threat and exposure management, security engineering, cyber incident response, security DevOps, and insider threat. Each team has specific responsibilities and areas of focus, collaborating closely with other digital security teams and business units … enhance security configurations, network detection and response systems and threat hunting capabilities. Ensure key customers across the organisation benefit from and make decisions based on threat insights, enabling attack service management to reduce the likelihood of a successful attack. What you will need to be successful (experience and qualifications) Expert level knowledge of intelligence analysis principles and demonstrated … is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure development, Security administration More ❯

will work with This team is responsible for safeguarding the company's digital assets and ensuring robust cyber resilience. They cover various aspects of cybersecurity, including threat and exposure management, security engineering, cyber incident response, security DevOps, and insider threat. Each team has specific responsibilities and areas of focus, collaborating closely with other digital security teams and business units … enhance security configurations, network detection and response systems and threat hunting capabilities. Ensure key customers across the organisation benefit from and make decisions based on threat insights, enabling attack service management to reduce the likelihood of a successful attack. What you will need to be successful (experience and qualifications) Expert level knowledge of intelligence analysis principles and demonstrated … is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure development, Security administration More ❯

support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and … analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and … computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please More ❯

support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and … analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and … computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop/Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please More ❯

and non-functional specifications for technical teams. Support the delivery of technology projects by facilitating workshops, mapping processes, and identifying opportunities for improvement. Work closely with developers, testers, and service teams to ensure solutions meet business expectations. Assist in the creation of business cases, impact assessments, and project documentation. Support change management and user adoption through clear communication … processes. Ensure alignment with IT governance, data protection, and compliance standards. Skills/Behaviours That Will Set You Apart Proven experience as a Business Analyst in a technology or service delivery environment. Strong understanding of business analysis techniques, tools, and documentation standards. Excellent stakeholder engagement and communication skills. Ability to translate complex business requirements into clear technical specifications. Experience … project environments. Strong analytical and problem-solving skills. Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Visio. Experience in retail or multi-site environments. Familiarity with ITIL practices and service management tools. Exposure to data analysis tools or SQL. Experience with project management tools such as Jira, Azure DevOps, or Trello. Understanding of system integration and data More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure More ❯

achieving their goals. About the role: The IT Applications Support Analyst is responsible for delivering high-quality support across a variety of business-critical applications used by our managed service customers. The role involves responding to incidents, service requests, and enhancements, with a focus on improving application performance and customer satisfaction. Familiarity with Microsoft Power Platform (Power Apps … low-code/no-code solutions. Here's what the role looks like: Provide 2nd & 3rd line application support across multiple customer environments. Triage, diagnose, and resolve incidents and service requests related to business and technical applications (both off-the-shelf and bespoke). Support and maintain applications integrated with Microsoft 365, Dynamics 365, SharePoint, and Power Platform solutions. … in the deployment and configuration of new applications or features. Contribute to knowledge base creation and ongoing documentation of support procedures. Collaborate with customer stakeholders and internal teams (Infrastructure, Service Desk, etc.) to ensure end-to-end service delivery. Monitor application performance and user feedback to identify improvements. Maintain accurate records in the ITSM tool (e.g., ServiceNow). More ❯

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support? Are you available immediately? If yes, then read on to discover what's on offer! Our client is looking for a Service Desk Technician to join a fast-paced organisation where you'll provide … integrated tools, and IT equipment. Key Responsibilities: Act as the first point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution Provide technical … IT inductions and set up equipment for new users Offer on-site IT support for internal events, such as meetings and presentations Promote and encourage the use of self-service tools, including knowledgebase articles and user guides Contribute to the creation and maintenance of documentation for repeat technical issues and support resources Collaborate with internal teams and external service More ❯

a member of our Recruitment and Onboarding team for more information. Your Role Working as a IT Change Analyst, you'll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You'll ensure that the integrity … environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL … reporting packs ensuring information is available to be presented in line with timelines. Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities. Actively driving continuous service improvement in focused area and others. About You Experience of working in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for More ❯

a member of our Recruitment and Onboarding team for more information. Your Role Working as a IT Change Analyst, you'll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You'll ensure that the integrity … environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL … reporting packs ensuring information is available to be presented in line with timelines. Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities. Actively driving continuous service improvement in focused area and others. About You Experience of working in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for More ❯

a member of our Recruitment and Onboarding team for more information. Your Role Working as a IT Change Analyst, you'll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You'll ensure that the integrity … environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL … reporting packs ensuring information is available to be presented in line with timelines. Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities. Actively driving continuous service improvement in focused area and others. About You Experience of working in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for More ❯

a member of our Recruitment and Onboarding team for more information. Your Role Working as a IT Change Analyst, you'll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You'll ensure that the integrity … environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL … reporting packs ensuring information is available to be presented in line with timelines. Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities. Actively driving continuous service improvement in focused area and others. About You Experience of working in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for More ❯