201 to 225 of 300 Service Management Jobs in the UK excluding London

Jira Consultant – 6 Month Contract – Remote – Outside IR35 VIQU are looking for a Jira Consultant to enhance and scale our Jira Service Management (JSM) environment, build new capabilities, integrate with key systems, and support the onboarding of multiple business entities across EMEA. Key Responsibilities Develop and optimise … workflows, automations, SLAs, and configurations. Integrate Jira/JSM with AD/Entra and other external systems. Implement JSM Operations Management: monitoring/alerting integrations, alerts, and on-call schedules. Strengthen Asset Management, including lifecycle processes and device-to-user mapping. Standardise and onboard business entities into ...

join our Managed Services Support Team. This role is critical in supporting our clients by acting as the escalation point for incidents and service requests that our 1st Line team cannot resolve. Working in a fast-paced MSP environment, you will support a wide range of customer infrastructures … technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality, ensuring SLA compliance, and delivering an excellent customer experience. Responsibilities Take ownership of technical incidents and service requests through to resolution. Act as the escalation ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

liaison between technology teams, business stakeholders, and vendors. Provide reporting on delivery progress, system performance, and improvement initiatives. Budget & Resource Management Manage BAU and small-change budgets, ensuring cost-effective delivery. Contribute to annual planning and recommend tools or technologies that improve efficiency. Essential Experience Proven experience working within … mentoring technical teams in a delivery-focused environment. Proven track record supporting and enhancing business-critical applications. Solid understanding of Agile, DevOps, and service management principles (e.g., ITIL). Experience with cloud platforms, particularly Microsoft Azure, desirable. Ability to manage multiple priorities and deliver to tight timelines. Excellent ...

Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical … experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking ...

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes … simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively RAM Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Success Executive ...

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes … simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively RAM Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a Customer Advisor to join ...

Tracking , a leading provider of vehicle tracking and field service management solutions, is currently seeking a CRM Administrator to join our growing team in Leeds. This position is Hybrid working 3 days a week from our office in Leeds and 2 days remote. Following our acquisition by Klipboard … Mastery: A deep understanding of Salesforce's core features, including objects, fields, record types, page layouts, validation rules, workflow rules, and process builder. Data Management: Proficiency in data import/export, data cleaning, data validation, and data security best practices. User Management: Ability to create and manage user ...

Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team. Key Responsibilities Own and resolve application support tickets … with clear communication and accurate results. Manage incidents, requests, and problems against agreed service levels. Support project work, configuration, testing, and deployment through Azure DevOps. Oversee middleware and system integrations to ensure secure and reliable data flow. Troubleshoot APIs including payloads, authentication, and performance checks. Protect data integrity across ...

successful in this role You will have proven experience testing enterprise IT platforms and a strong understanding of structured testing approaches within service-focused environments. You will be detail-oriented, organised, and confident communicating findings clearly to a range of stakeholders. Essential qualifications include: - Proven experience as a Manual … Tester or QA Analyst on enterprise systems - Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint ...

Manager to support the delivery of a newly formed software engineering team. This team will focus on a defined backlog of critical improvements across service security, resilience, testability, and recoverability. This is a hands-on delivery role, not a coordination position. You will operate as an embedded Scrum Master … platform-based architectures Experience working directly with developers, testers, and DevOps engineers Ability to manage complex delivery risks, dependencies, and backlogs Strong stakeholder management and influencing skills at a senior level High proficiency in Jira for team and programme-level delivery Demonstrable experience aligned to senior capability (e.g. SFIA ...

collaboratively within project teams Strong interpersonal skills with the ability to build positive relationships with colleagues, clients and partners Strong organisational and time management skills Full UK driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity … with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects Develop skills that can lead to roles in Project Management, Technical Consultancy and more Develop your knowledge of Microsoft ...

testing activities, contributing to data integrity and streamlined operational workflows. Key Responsibilities: Perform accurate and timely data entry into various operational systems, including inventory management, CMDBs, and service management platforms (e.g., ServiceNow). Administer and maintain team documentation within Confluence, including creating, editing, and organizing process guides ...

2. Solutioning: Identify, scope, and design data modernisation and AI solutions , including architecture, delivery approach, and effort estimates. Provide thought leadership to continuously improve service capabilities and delivery outcomes 3. Sales Collaboration: You will partner with TEKsystems Sales team to provide guidance on GTM strategy and customer communications, proposals … data-modernisation offerings. Azure Platform Service Delivery In this role, you will work closely and lead TEKsystems delivery teams to ensure customer engagements are delivered seamlessly achieving intended business value. You will provide technical direction as required to delivery teams on customer engagement. 1. Technical Governance & Oversight ...

lead a specialist team responsible for supporting key business applications across the organisation. This is a hands-on leadership role, combining team management with strategic oversight to ensure reliable, efficient, and high-performing application services. You'll drive service improvement, oversee incident and request management, and ensure … function, working from their Northampton office. What's Required? The ideal Applications Support Manager will bring: Proven experience leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management ...

momentum. Facilitate and lead governance meetings and delivery reviews with relevant stakeholders. Produce accurate reporting and delivery updates for stakeholders and management. Support budget management, forecasting and business case development for products and services. Contribute to transition activities and delivery readiness within operational programmes. Ensure completed deliveries are reviewed … lessons learned are captured for continuous improvement . Product Delivery Manager Skills and Experience Strong IT Service Management background . Experience delivering products using Agile or Scrum delivery frameworks . Knowledge of Lean delivery approaches and backlog management tools such as Jira . Experience managing delivery risks ...

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation … Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks Maintaining and supporting the PKI solution. Attending PKI activities (Requires travel to other sites several days a month) Maintaining and supporting the backup and storage solution providing timely updates to the Operations Lead. Carrying ...

summary This role sits at the heart of ARP's commercial function, combining end-to-end procurement leadership with active contract management across major services delivered to NHS Ambulance Trusts in England, Scotland, and Wales. The postholder will manage the full procurement lifecycle in compliance with the Public Procurement … proactive and curious mindset, and the ability to engage and influence a broad range of stakeholders -- including ARP teams, the Home Office, Crown Commercial Service, the Department of Health and Social Care, and NHS Ambulance Trusts. Check out our website to find out more about us as an organisation ...

Exciting Opportunity! Join Odevo as a Business Relationship Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we expand our digital capabilities across multiple Operating Companies (OpCos), we are strengthening the way IT partners with the business, and we are now looking … tailored IT and product roadmaps for each OpCo, aligned to Odevos strategy Monitor delivery progress and ensure alignment with priorities and timelines Support change management and communication for IT initiatives Identify and escalate risks affecting OpCo satisfaction or delivery Provide consolidated visibility of group-wide IT and product roadmaps ...

Role (18 month Fixed Term Contract) To design and implement a maintenance and asset management strategy for the site. Be the SME and lead on the IFS project in order to implement the Enterprise Asset & Service Management modules into the new IFS cloud tool. Your Responsibilities Organize … needed by linking our warehouse to our work orders. Keep Finances Accurate: Work with the finance team to make sure all maintenance spending and service revenue are tracked correctly in our main accounts. Analyse Problems: Set up simple ways to track why equipment fails ...

Manager Salary: Up to £50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead … progression The Role You'll lead a team of 5 IT support engineers Overseeing day-to-day IT operations and infrastructure support Helpdesk performance Service delivery, while driving improvements across systems and processes. The role can be hands-on or more management-focused, depending on your strengths & ambitions. ...

Youll lead and develop a team of NOC Operators, support day-to-day operations, and help shape how we continue to deliver award-winning service to our customers. This is a hands-on, people-focused role where youll combine technical understanding with practical leadership to keep our services operating … shift handovers run smoothly. Supporting training and development activities to ensure the team is confident in systems, processes, and best practice. Ensuring Change Management processes are followed and embedded across Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: £27,625 Location: Sheffield (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: £27,625 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...