201 to 225 of 372 Service Management Jobs in the UK excluding London

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern … workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex user … and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to senior More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯

and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays … Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family More ❯

Contract role – 2nd Line IT Support/Service Desk Support Technician – Newcastle/Onsite - 12 months Role: 2nd Line IT Support/Service Desk Support Technician Location: Newcastle Upon Type/Onsite) (This role requires 5 days onsite per week, so local candidates will be given first preference.) Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. Provide troubleshooting services for desktops, laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware, ensuring … technologies. Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: Experience with IT Service Desk Support. Knowledge of Microsoft O365 and Desktop applications. Knowledge of Enterprise back-up software. Knowledge of Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft More ❯

quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/L3 coordination) Serve as functional SME and L3 escalation: triage complex issues and direct AMS/vendors to resolution. Maintain support models, runbooks and knowledge articles; track service KPIs and drive SIPs. Role Dimensions … hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing More ❯

quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/L3 coordination) Serve as functional SME and L3 escalation: triage complex issues and direct AMS/vendors to resolution. Maintain support models, runbooks and knowledge articles; track service KPIs and drive SIPs. Role Dimensions … hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing More ❯

can be achieved through clear strategic partnerships and technical expertise. Responsibilities will cover both technical (working with vendors, quality assurance, requirements analysis, technical L3 work) and non-technical (line management, mentoring, governance, roadmap, risk, and compliance). Someone who isn't afraid to get their sleeves rolled up and get into the detail will be a key trait. No … and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability … Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation and capacity management Ensure high standards of documentation, monitoring and reporting across IT services The skills and experience you need to have for this role: Proven experience in an IT Infrastructure Manager with strong technical expertise across infrastructure technologies (Windows More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key responsibilities … into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels, providing reports … technical guidance and training for document tools to both the wider team and business. Maintain and expand knowledge to maintain SME status in meeting room technologies Engage with project management to confirm that products developed meet the acceptance criteria and are to the required standard. Feeds into change management processes. Ensures system configuration information is complete, current, and More ❯

with a leading technology organisation to appoint a strategic and hands-on Head of Delivery. This is a senior leadership role responsible for driving excellence across engineering, support, and service delivery functions. The successful candidate will ensure services are delivered to the highest standards, aligned with client expectations, and continuously evolving to meet the demands of a rapidly changing … Responsibilities Develop and execute a delivery strategy aligned with business objectives. Lead, mentor, and inspire delivery teams, fostering accountability, innovation, and continuous improvement. Collaborate with senior leadership to refine service offerings and optimise delivery models. Ensure consistent, high-quality delivery of managed services, projects, and support functions. Monitor SLAs, KPIs, and customer satisfaction metrics, driving improvements where needed. Oversee … incident, problem, and change management processes. Act as a senior point of contact for key clients, ensuring strong relationships and satisfaction. Manage service escalations and ensure timely, effective resolution. Implement best practices across ITIL, Agile, and DevOps methodologies where applicable. Improve efficiency through process optimisation, automation, and effective resource planning. Manage budgets, forecasting, and resource allocation across delivery More ❯

and integrated SaaS systems. Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. Works … Bring Experience supporting Microsoft 365 and Azure. Knowledge of virtualisation technologies Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members More ❯

Team Leader is responsible for overseeing and managing the Field Support Operations (FSO) and the Deskside Support team across designated support locations. This hands-on leadership role involves ensuring service excellence, team performance, and collaboration with internal HCL teams, partner resources, and client stakeholders. Key Requirements: Must hold a full UK driving licence and be willing to travel as … required. Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage Deskside Support teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial targets are consistently met. Monitor team attendance and ensure adequate coverage during holidays and seasonal periods. Drive service improvement initiatives and manage … Teams, Google Workspace, and ServiceNow. Experience with Active Directory administration (users, groups, policies). Familiarity with remote support tools and video conferencing platforms. Business & Interpersonal Skills: Excellent customer service and communication skills (verbal and written). Ability to interact professionally with users across various levels of the organization. Analytical problem-solving skills and a proactive approach. Self-motivated and More ❯

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the … the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. … ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will More ❯

and operational teams deliver high-quality patient care. You'll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust's Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth … integration and minimal disruption. Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You'll also contribute to ICT projects and broader service improvements. Please note this is a 12 month Fixed term contract and a full UK driving licence is … faults promptly and to agreed standards across both main and remote sites. Install, configure, and maintain IT equipment using the Trust's current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards. Support the deployment and maintenance of devices and applications related to the Trust's Electronic Patient Record (EPR) programme, ensuring effective More ❯

sprint planning, reviews, and retrospectives. Coach and mentor delivery teams on Agile and Scrum principles. Remove blockers and manage dependencies across multiple work streams. Collaborate with Product Owners and Service Delivery Managers to prioritise and deliver value. Ensure teams operate within security, compliance, and governance frameworks. Drive continuous improvement in delivery processes and team performance. Maintain transparency of progress … through metrics and reporting tools. Support transition from project delivery to service operation where required. Skills & Experience: Proven experience as a Scrum Master or Agile Delivery Lead in a secure or complex environment. Strong background in service delivery or operational support within IT or defence programmes. Excellent stakeholder management and communication skills across technical and non-technical … Scrum, Kanban) and DevOps principles. Familiarity with Jira, Confluence, and Agile reporting metrics. SC clearance required Desirable: Experience working with Defence or other government departments. Knowledge of ITIL or service management best practices. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome More ❯

First Line Help Desk Support. If you are looking for a career move where you will be the first point of contact for customers, understanding customer queries, incidents and service requests, supporting to ensure efficiently logged, triaged and resolved or escalated appropriately by the relevant team then this role could be for you. Read on for further details of … opportunity. Day-to-day duties of the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise and prioritise incidents along with service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, escalating where necessary Maintain ownership of customer issues through to resolution or … progress and expected resolution times. Contribute to the knowledge base by documenting solutions, workarounds and FAQs where applicable. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Good strong IT knowledge, an IT qualification would be desirable. Strong customer service and communication skills. Ability More ❯

and motivated IT Support Services Apprentice to join our IT team. This is a fantastic opportunity to gain hands-on experience across three core IT support areas: the IT Service Desk, Deskside Support, and the Second Line Technical Team. You’ll be a key part of our customer-facing IT support function, helping staff resolve technical issues and ensuring … undertake a Level 3 Information Communications Technician Apprenticeship. Responsibilities: Provide first-line IT support to council staff via phone, email, and in person. Log, track, and resolve incidents and service requests using IT service management tools. Escalate unresolved issues to appropriate teams while maintaining ownership and communication. Assist with hardware and software installations, configurations, and troubleshooting. Maintain … accurate records of IT assets and service activities. Contribute to the creation of user guides and knowledge base articles. Participate in team meetings, training sessions, and service improvement initiatives. Support the procurement and disposal of IT equipment in line with council policies. What we offer: A structured 16-month apprenticeship programme with on-the-job training. A chance More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and recording accurately … on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows More ❯

Location: Basingstoke with some travel to customer sites About the Role An exceptional opportunity has arisen for a talented Systems/Enterprise Management Architect/Engineer to join a leading technology organisation delivering secure, high-assurance IT services across the UK and internationally. This position is ideal for an experienced IT professional who thrives on designing, integrating, and optimising … enterprise management toolsets for complex and sensitive environments. Youll work closely with solution architects, technical specialists, and customers to develop innovative, secure systems that are both practical and cost-effective. Please note that due to the nature of the work, you must be eligible and willing to undergo high-level security clearance . Whats on Offer Salary: Up to … Ongoing training, certification support, and opportunities to work on industry-leading defence and enterprise technology projects What Youll Do Take responsibility for the design, development, and integration of enterprise management systems for large-scale and secure environments Work closely with stakeholders to analyse requirements, shape designs, and reach technical consensus on bids and project delivery Design, deploy, and integrate More ❯

key player in supporting and maintaining highly scalable, secure infrastructure and platform services. This is a key opportunity for an experienced Systems Administrator to assist in the deployment, and management of hybrid infrastructure. The role will be reporting to the IT Technical Services Lead Analyst. The IT Infrastructure Services team is made up of 16 members of staff spread … What can you expect? Manage and maintain the firm's cloud services and VMware Broadcom environments across all Data Centres and offices. Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with the firm's policies. Ensure that all Server infrastructure is patched in line with the firm's patching policy and scheduling of … changes. Manage and maintain Windows server environment Troubleshoot and fix Server system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP and certificate services. Providing advanced technical support to other department teams Ensure all systems and services are proactively monitored More ❯

Service Desk Analyst *** 5 days a week on site *** £25 - 28k Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

site as needed, collaborating closely with other engineers and support staff to deliver reliable and efficient solutions. Key Responsibilities Provide 2nd/3rd line technical support for incidents and service requests. Troubleshoot and resolve hardware, software, and network-related issues. Administer and maintain Microsoft 365, Active Directory, and Windows Server environments. Support end-users with technical queries in a … professional and friendly manner. Visit client sites to perform installations, maintenance, and troubleshooting. Document all technical issues, fixes, and solutions in the service management system. Escalate complex issues when required, ensuring SLAs are met. Mentor and assist junior team members in their development. Participate in an on-call rota to provide out-of-hours support. Skills & Experience Required … Proven experience in a technical engineering or IT support role. Strong knowledge of: Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Active Directory, Group Policy, and user/group management Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls) Virtualisation (RDP, Hyper-V) and endpoint management tools Excellent problem-solving and communication skills. Ability to explain technical issues More ❯

1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates … and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the … experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services More ❯