351 to 375 of 487 Service Management Jobs in the UK excluding London

Stockport campus. With a strong presence in the high-volume retail insurance sector, CDL has pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service features. Our robust and innovative technologies enable our customers to succeed in the competitive UK insurance market. We foster a collaborative and creative culture, employing agile methodologies to deliver … maintenance of user guides, release notes, and product enhancements, working closely with product, development, and support teams to create reference materials that clarify software features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. Your role involves creating and reviewing technical documentation for diverse audiences, with a focus on … and Kanban Proficiency in Microsoft Office Ability to collaborate with customers, developers, and product owners Commitment to quality and producing high-standard user documentation Strong customer focus and deadline management Willingness to learn and develop professionally Aware of single-sourcing methodologies Additional beneficial skills: Experience with Technical Authoring tools like MadCap Flare or Adobe RoboHelp Knowledge of version control More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we are leading the way in the delivery of patient-centred … that will truly make a difference What youll do You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues. In this role, you will be entrusted with the essential task of identifying and … dedicated to fostering high customer satisfaction and consistently exceeding our customers expectations, solidifying our reputation as a trusted partner. Other key responsibilities and accountabilities will include: Organise and lead service review meetings as required. Facilitate communication between customers, teams, and experts to maintain service quality. Handle escalations and complaints, collaborating with internal teams while managing customer expectations. Oversee More ❯

The apprentice will be working in the IT Service and Operations department, which manages the infrastructure and data platforms that underpin UCL’s central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. Role The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to … various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as: Service Desk Technical Operations Chief Information Security Office Cloud Platforms Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support … of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops More ❯

Global Aftersales Manager Location: Hessle Salary: £50,000 £65,000 + Bonus + Benefits Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. Were supporting a globally respected high-tech manufacturer in their search for an Global Aftersales Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians. The Role As Global Aftersales Manager, youll oversee the delivery of technical support and service works for clients … international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained. As Global Aftersales Manager, our role will span: Managing a UK-based service team alongside coordination of global aftersales activity Customer engagement from complaint resolution, to service proposition delivery and root cause findings. Defining and managing service pricing models, KPIs More ❯

party partners to ensure services are delivered efficiently, securely, and aligned with wider business strategy. What you’ll be doing: Leading end-to-end IT operations, spanning infrastructure, applications, service management, and supplier oversight. Embedding best practice frameworks such as ITIL, DevOps, and CIS. Driving continuous improvement across operational processes (incident, change and build). Overseeing service More ❯

teams to implement, maintain, and optimise our Azure environment. Implementing continuous improvements to our guardrails and policies to deliver stable, resilient and secure cloud solutions. Ideal Candidate: Azure & M365 Management: Deploy, configure, and maintain Azure infrastructure (VMs, storage, networking, Entra ID, M365 services). Monitoring & Security: Implement monitoring, logging, and security best practices (Azure Monitor, Log Analytics, Defender, compliance … in production environments. Strong knowledge of Azure IaaS, PaaS, SaaS, and networking (VNETs, VPNs, ExpressRoute). Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform). Experience with endpoint management & security (Intune, Autopilot, Defender). Familiarity with DevOps tools (Azure DevOps, Git, CI/CD). Azure certifications (Azure Administrator, Solutions Architect) preferred. Knowledge of ITIL service management More ❯

Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center. What you'll … do Overall Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation. Ensure compliance with company policies and regulations, including customer request reporting and administration. Document and analyze … progress, issues, and outcomes to drive continuous improvement initiatives. Provide technical customer service support and carries out operational technical interventions requested by clients. Handle Remote Hands requests of customers according to instructions of the supervisor which includes: Customer equipment migration through labeling, installations, documentation, and testing Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle More ❯

It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web, and telematics space, including connected home, enrichment, and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative … guides, release notes, and product enhancements. You will work closely with product, development, and support teams to create reference materials to help users understand features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We seek a Junior Technical Author/Writer capable of creating and reviewing technical documentation … to £30,000 per annum. Benefits Hybrid working (2 days in the office at SK4 2HD) Flexible working arrangements Starting 25 days holiday, increasing to 30 with service Recognition as a top employer for nine consecutive years Training and development opportunities Career progression pathways Health and wellbeing programs Virtual activities, lunch and learns, social meetups Life and health insurance More ❯

a first line IT Apprentice your role will be to provide support for basic day to day Technical Support issues and quires.These will be raised via the NMBS IT Service Desk automated ticketing system web app, telephone calls or in person from other NMBS Team Members. You will also help with the installation and configuration of new and existing … this role, youll work towards your Level 3 IT qualification, delivered by our expert training team at Baltic Apprenticeships. What you will do: Provide Technical IT Support Utilize IT service Management Tools (ITSM) to log, track and resolve incidents as well as request efficiently Maintain LAN, WAN equipment for new & existing systems, including software updates and upgrades. Support More ❯

of network faults and incidents as and when reported by the customer. Perform health checks on networks and underlying infrastructure. Respond to network issues as highlighted by the Fault Management System. Liaise and assist the third line support team with network issues. Accurate reporting of faults using established ticketing systems. Generate customer reports as and when directed by the … Service Management team. Please note that the successful candidate will be required to pass a targeted medical questionnaire and/or medical examination as a condition of employment for this role. This role is full time, 37 hours per week and is based on site at Corsham, Wiltshire. In this role, you'll be required to be on … call (weekday evenings, weekends). Essential Experience of the Network Operations Engineer Experience within a Network Operations environment or Network Management Centre. Exposure to first and second line support networking practices. Good IP switching and routing skills to include VLAN, STP, OSPF, BGP, MPLS, VOIP (Voice over Internet Protocol). Broad exposure to the telecommunications industry. Good communications and More ❯

of network faults and incidents as and when reported by the customer. Perform health checks on networks and underlying infrastructure. Respond to network issues as highlighted by the Fault Management System. Liaise and assist the third line support team with network issues. Accurate reporting of faults using established ticketing systems. Generate customer reports as and when directed by the … Service Management team. Please note that the successful candidate will be required to pass a targeted medical questionnaire and/or medical examination as a condition of employment for this role. This role is full time, 37 hours per week and is based on site at Corsham, Wiltshire. In this role, you'll be required to be on … call (weekday evenings, weekends). Essential Experience of the Network Operations Engineer Experience within a Network Operations environment or Network Management Centre. Exposure to first and second line support networking practices. Good IP switching and routing skills to include VLAN, STP, OSPF, BGP, MPLS, VOIP (Voice over Internet Protocol). Broad exposure to the telecommunications industry. Good communications and More ❯

who wanted to make a real difference. We ve since grown into a thriving consultancy of experts, delivering cutting-edge solutions across domains, always with a sharp focus on service quality and lasting impact. With a team working both on-site and remotely, we re proud to offer a flexible and inclusive culture rooted in collaboration, trust, and continuous … integrating new business solutions. Work directly with stakeholders to understand use cases and shape the most effective technical pathway using our cross-domain platform. Collaborate with Technical Architects and Service Management teams to turn high-level requirements into actionable backlogs. Manage customer system integration from initiation to go-live, ensuring smooth transitions and robust governance. Maintain technical and More ❯

who wanted to make a real difference. We’ve since grown into a thriving consultancy of experts, delivering cutting-edge solutions across domains, always with a sharp focus on service quality and lasting impact. With a team working both on-site and remotely, we’re proud to offer a flexible and inclusive culture rooted in collaboration, trust, and continuous … integrating new business solutions. Work directly with stakeholders to understand use cases and shape the most effective technical pathway using our cross-domain platform. Collaborate with Technical Architects and Service Management teams to turn high-level requirements into actionable backlogs. Manage customer system integration from initiation to go-live, ensuring smooth transitions and robust governance. Maintain technical and More ❯

who wanted to make a real difference. We've since grown into a thriving consultancy of experts, delivering cutting-edge solutions across domains, always with a sharp focus on service quality and lasting impact. With a team working both on-site and remotely, we're proud to offer a flexible and inclusive culture rooted in collaboration, trust, and continuous … integrating new business solutions. Work directly with stakeholders to understand use cases and shape the most effective technical pathway using our cross-domain platform. Collaborate with Technical Architects and Service Management teams to turn high-level requirements into actionable backlogs. Manage customer system integration from initiation to go-live, ensuring smooth transitions and robust governance. Maintain technical and More ❯

developed in-house and expanded through eight strategic acquisitions. From workforce scheduling to operational intelligence, lone worker protection to field engineer tracking - we provide a complete solution for field service delivery. One of our flagship products is Task - an enterprise-level mobile working solution that enables businesses to create and manage daily workload, manage business assets, automate complex business … capture intelligent data and access the information they need to deliver services efficiently, first time. Task provides organisations with a development toolkit that enables the configuration of sophisticated field service management solutions that meet all required needs. The Opportunity We're looking for a Junior Software Engineer to join the team behind Task. You'll be part of More ❯

creating roadmaps, and helping clients navigate change Collaborating with cross-functional teams What We're Looking For: 3+ years of experience in IT consulting, ideally with exposure to strategy, service management, or enterprise architecture. Familiarity with cloud platforms (AWS, Azure, GCP)/IT frameworks Strong analytical and facilitation skills A growth mindset, collaborative approach, and a desire to More ❯

IT professionals with a passion for delivering complex solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem-space and requirements. As part of the Secure Systems Team , you’ll have the opportunity to … of hosting technologies (virtualisation, containerisation, orchestration), with experience of industry leading products and vendors. Desirable: Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Knowledge of national and international security frameworks such as NIST SP 800 Series. Experience managing agile teams, DevOps engineering teams and CI/CD. Practical More ❯

s degree in area of specialty. IT Procurement Processes knowledge from Purchase to Pay of IT hardware/Software Multiple vendor coordination and account track on IT Procurement Telecommunication service management (SIM connection and device inventory) Basic knowledge of SAP/Ariba tools Good Knowledge of Office 365 (proficient in Excel) Good knowledge of ServiceNow Proficient in communication More ❯

teams to help build roadmap and new products. Write white papers and tech notes highlighting eero's best features and technologies. Build integration between eero tools and customer's service management systems. Build API scripts to help customers automate their deployment and monitoring of the eeros. BASIC QUALIFICATIONS Bachelor's degree in computer science, engineering, mathematics or equivalent More ❯

with Salesforce and are involved in delivering cutting-edge AI projects. They are seeking an Architect with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

with Salesforce and are involved in delivering cutting-edge AI projects. They are seeking an Architect with at least 4+ years of experience working with Salesforce’s Field Services Management solutions. All applicants must be well-presented, personable, and dynamic. A stable and progressive career history in permanent positions is essential. Additionally, you must possess a valid UK or More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role + 500 - 575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture … experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Please note, this role will require successful applicants to be … based full time on site in Basingstoke. Your transferable skills and experience: Detailed knowledge of service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to tight timescales More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional … specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform … functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING KNOWLEDGE OF ITSM TOOLS, ADMIN More ❯

Technical Service Manager Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership London/Hybrid This is an excellent opportunity for a technically proficient service professional to take on a pivotal role in supporting secure communications. Operating within a specialist technology organisation delivering advanced connectivity and satellite solutions, this role offers the … chance to work closely with MoD stakeholders and internal engineering teams to ensure outstanding technical support and service management. Reporting into the Senior Technical Services Manager, you will manage all UK government support cases, ensuring service performance and customer expectations are consistently met. The role involves coordinating internal teams, overseeing support case lifecycles, managing MoD escalations, and contributing … to service planning and continuous improvement. This role suits someone technically confident and detail oriented. You'll be proactive, structured in your approach to managing complex support cases, and able to communicate effectively with both technical teams and government clients. A background in defence communications and a desire to deliver first-class support in a mission-critical environment will More ❯

networks capability Going to market to source network and workplace providers Setting up and operationalising the new roles Collaborating with new suppliers to establish effective working relationships Overseeing IT service management functions Managing service strategy and tactical changes Leading a team, including three direct reports Job Requirements: Experience in product management within the IT, defence, or … security industry Proven background in roles such as Product Owner, Head of Networks, Product Manager, or Network Operations Manager Strong strategic and tactical change management skills Understanding of IT service management principles Proficiency in collaborating with and managing suppliers Excellent team leadership and project management capabilities Job Details: Location: Preston or Frimley (Hybrid working arrangement initially … remote) Contract Duration: 9 months Start Date: ASAP Security Level: BPSS + SC in flight, UK Eyes Only Contract Type: Inside IR35 If you have significant experience in product management within the defence or IT sectors and are ready to lead a dynamic team focused on digital networks, we encourage you to apply now to join our client's More ❯