351 to 375 of 387 Service Management Jobs in the UK excluding London

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure.You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate reliability … empt issuesSupport development environments to meet delivery goalsEvaluate tools and technologies to guide build vs. buy decisionsDevelop expertise across technical and business domainsRequired Skills & Experience:Strong experience with configuration management tools (e.g., Ansible, Chef)Proficiency with TerraformHands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift)CI/CD pipeline experience (e.g., Jenkins)Monitoring tools (e.g., Prometheus, Grafana, InfluxDB … shell scriptingFamiliarity with network security protocolsExperience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda)Desirable:Coding experience in Java, Go, Python or similarKnowledge of cross-domain technologiesExperience in service management environmentsPractical application of observability patternsExperience with AzureAdditional Information:Due to the nature of the work, successful candidates will be required to undergo security vetting.We welcome applications from More ❯

you have proven experience in IT support or a related field? Do you have knowledge of mobile device operating systems (iOS, Android)? Have you got experience with mobile device management (MDM) platforms? This is desirable. Do you have experience with field service management software and working in aregulated industry? Do you have proven knowledge of relevant health … for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

environment. Exposure to API design strategies both for internal and external customer usage Exposure to Cloud technologies. AWS Solution Architect certification - foundation level or higher Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g. TOGAF. Any experience with data architecture, data migration would be More ❯

and replacing client hardware, including desktops, laptops, and peripherals. Troubleshooting system and network problems, diagnosing and resolving technical faults efficiently. Logging all issues, updates, and resolutions accurately in the service management database. Supporting colleagues and senior engineers on larger technical projects and client visits. Youll be fully supported by experienced IT professionals while working towards your qualification through More ❯

Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user … services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion-pound budgets and guide strategic investment. You bring: 10+ years in IT leadership, including … 5+ at Director level. Deep knowledge of infrastructure, Azure, and IT service management. Strong stakeholder management and communication skills. Proven success driving digital transformation at scale. This is an opportunity to lead modernisation, strengthen resilience, and deliver measurable business impact within a respected global brand.The ideal candidate will have come from a background of scale, working across multiple More ❯

aspects of engineering process, technology, and strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active Engineering Community of Practice More ❯

aspects of engineering process, technology, and strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active Engineering Community of Practice More ❯

Senior Full Stack Developer – SaaS/Field Service Platform Salary: £60,000–£70,000 Location: Ireland or UK (preferably NI or Leeds area) Work pattern: Fully flexible hybrid (remote-friendly) Our client is a homegrown SaaS success story – a multi-award-winning software company developing a powerful field service management platform used by mobile workforces across the … growth and more than 200 customers, the business continues to invest heavily in innovation and new features. Backed by a leading communications group, they provide customers with an integrated service offering — from rugged mobile hardware through to the software itself. It’s a collaborative, family-run environment with a modern culture, strong technical standards, and a fully refurbished HQ More ❯

in Database technologies. This would suit somebody that has a technical hands-on background that has progressed a tech lead role. The successful candidate will be responsible for the management, availability, and resilience of enterprise database platforms, including integration of new systems. You will also lead a team of specialists to ensure data services are reliable, secure, and optimised … to meet business needs. This role requires deep technical expertise in enterprise databases coupled with strong operational leadership and risk management skills. You will also have the technical foresight to design reliable and robust systems ensuring future stability. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead the BAU & operations of the enterprise database … compliance with security and audit requirements. Required Skills & Experience Proven experience in operations leadership Experience on large scale integration projects. Technical knowledge of Databases in an enterprise environment. ITIL service management In-depth understanding of resilience, data protection and business continuity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

Role: As the Cloud Hosting Technology Lead, you will be pivotal in managing and delivering reliable, scalable cloud hosting and technology services. Your responsibilities will include: Defining and implementing service strategies aligned with business objectives. Owning incident, problem, and change management processes to ensure service stability. Collaborating with key stakeholders to meet service expectations and SLAs … strong leadership and guidance to technical teams. Ensuring strict compliance with security standards, governance, and regulatory requirements. About You: Strong, demonstrable experience in managed services, cloud hosting, and IT service management. Expertise in major cloud platforms ( AWS, Azure, or Google Cloud ). Proven ability to lead cross-functional technical teams . In-depth knowledge of ITIL frameworks and the … service lifecycle. Excellent stakeholder engagement and communication skills. Additional Information: Must be eligible for SC (Security Check) Vetting . Willingness to work a 4-on, 5-off shift pattern (07:00-19:00 and 19:00-07:00 shifts). Please apply with your most updated CV and proof of SC Clearance eligibility. More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while click apply for More ❯

services environments. Designing or supporting BPO, helpdesk, or technical support services. Working with diverse technology stacks (.NET, Java, AI/ML, SaaS, Python). Experience with ServiceNow or similar service management tools. Strong communication skills – able to collaborate across international teams and translate business needs into viable technical solutions. The client is unable to offer sponsorship for this More ❯

in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as the Head of IT Product Support you will be responsible for building and leading a high-performing support team … coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance … against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes More ❯

systems, cybersecurity, and compliance, ensuring world-class support for operations. Working cross-functionally across the business you will drive seamless technology integration, enhance collaboration across geographies, and embed robust service management frameworks. A key aspect of the role includes overseeing complex multi-country projects including acquisitions, migrations, and systems upgrades. This is an exciting opportunity to play a More ❯

systems, cybersecurity, and compliance, ensuring world-class support for operations. Working cross-functionally across the business you will drive seamless technology integration, enhance collaboration across geographies, and embed robust service management frameworks. A key aspect of the role includes overseeing complex multi-country projects including acquisitions, migrations, and systems upgrades. This is an exciting opportunity to play a More ❯

transformation projects. A supportive and collaborative team environment where youll learn from experienced professionals and gain exposure to real-world IT challenges. Development of core technical, communication and project management skills to prepare you for your future career. What does the role look like? Were offering an exciting opportunity for a motivated degree student to join our Aerospace Digital … fast-paced, technology-driven environment. Desirable skills: Familiarity with scripting or programming (e.g., Python, PowerShell). Experience with RHEL and Wintel operating systems. Awareness of cybersecurity principles or ITIL service management. Understanding of CI/CD, automation tools, or DevOps concepts. About Us: Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense More ❯

projects. A supportive and collaborative team environment where you’ll learn from experienced professionals and gain exposure to real-world IT challenges. Development of core technical, communication and project management skills to prepare you for your future career. What does the role look like? We’re offering an exciting opportunity for a motivated degree student to join our Aerospace … fast-paced, technology-driven environment. Desirable skills: Familiarity with scripting or programming (e.g., Python, PowerShell). Experience with RHEL and Wintel operating systems. Awareness of cybersecurity principles or ITIL service management. Understanding of CI/CD, automation tools, or DevOps concepts. About Us: Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop … Excellent communication and interpersonal skills. Proven experience as an IT Support Analyst or similar role covering: Windows 11 Active Directory Microsoft 365/Entra End user device deployment and management Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner As well as being able to work effectively as a member of a More ❯

work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard offer industry-specific, cloud-based software across wholesale distribution, automotive, retail, rental, manufacturing, transport management and field service management. We are experiencing significant growth in markets across North America, Europe and Africa, and indeed beyond. Some great opportunities are being created as a … advantage: A good understanding of VB, or the React framework. REST-API design .NET 4.5.2+, ASP.NET, C# or similar React/JavaScript/TypeScript/Xamarin/PHP, Restful Service Design, WebAPI Skills & Qualities A true team worker with a constant focus on the goals and objectives of the team. Good problem solving and troubleshooting skills Able to communicate … our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯

as needed. Governance & Support: Define project governance arrangements and secure the necessary project support. Quality Assurance: Ensure effective quality assurance and integrity of projects, aligning with corporate standards. Budget Management: Manage project budgets, monitoring expenditure and costs against benefits throughout the project lifecycle. Team Leadership: Facilitate team appointments, manage performance, and promote professional development and wellbeing. Stakeholder Communication: Manage … communications with all stakeholders, ensuring clarity and appropriateness in content and format. Risk Management: Identify and manage risks to ensure successful project outcomes. Continuous Improvement: Contribute to the development of professional practises within the IT Programme and Project Management space. What We're Looking For: Essential Qualifications: Diploma-level education in a relevant subject or equivalent experience. Project … such as PRINCE2, ideally at an enterprise level. Communication Skills: Excellent ability to present complex information clearly. ITIL Foundation Certificate: Holder of ITIL Foundation or comparable experience in IT Service Management. organisational Skills: Strong skills in managing multiple priorities effectively. Desirable Qualifications: Degree-level education in a relevant subject area.Experience in a law enforcement agency or emergency service More ❯

role will focus on establishing clear governance for ServiceNow improvements, developing a robust approach for managing enhancements, and supporting the wider ServiceNow function in delivering a best-in-class service experience. Working with senior stakeholders and the ServiceNow Subject Matter Expert, you will help define how improvements are identified, prioritised, and implemented, ensuring that ServiceNow continues to evolve in … a structured process for assessing proposed improvements, prioritising them based on business impact, and aligning delivery with organisational objectives. . Establish clear criteria and procedures for change and release management, ensuring the ServiceNow environment remains stable, secure, and compliant. . Engage key business stakeholders in governance activities to ensure transparency and collaborative decision-making. . Work with stakeholders to … of-the-box ServiceNow capabilities. . Excellent stakeholder engagement skills with the ability to translate technical concepts into business language. . Knowledge of ITIL processes and best practice in service management. . Strong analytical and organisational skills, with the ability to manage multiple priorities in a complex environment. . Experience supporting or collaborating with ServiceNow SMEs, developers, or administrators. More ❯

of the UK defence infrastructure. This company is undergoing a strategic transformation towards cloud technologies while maintaining robust, high-performing on-premise systems. With a strong commitment to security, service excellence, and continuous improvement, this is an opportunity to be part of a team that plays a critical role in national operations. Your new role As an Infrastructure Engineer … Cyber Essentials.This is a hands-on role requiring deep technical expertise in Windows infrastructure, storage, and automation, with exposure to cloud technologies (Azure) and a strong understanding of IT service management. What you'll need to succeed 3+ years in IT Operations with a focus on Windows Server and Storage ITIL v4 Foundation certification Expertise in Windows Server More ❯

by EPR-E, ensuring impact assessment and traceability. • Pilot and validate changes on GBBRS2 infrastructure components within the EPR-E scope. You are Skills & Experience • Proven experience in project management and coordination in an IT environment. • Solid understanding of EDF SA's internal IT structure, particularly DIGIT and DISC. • Ability to work transversally with multiple stakeholders. • Excellent organizational and … communication skills. • Knowledge of IT service delivery frameworks (e.g., ITIL) is a plus. Profile • Engineering or equivalent degree with at least 10 years of experience in IT project coordination or service management. • Fluent in French[FM1] and English. • Ability to synthesize and convey information to both technical and non-technical audiences. [FM1]Is it really mandatory? Could restrict … the research. Additional information Specialization: IS4 - IS/IT Project management Level of education (all) Master Place: United Kingdom, Bristol, Aztec West Employment level: Non cadre More ❯

In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and … scope of services on this account. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders … Satisfaction, delivery quality and financial cost performance. A full job description is available upon request What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT More ❯