351 to 375 of 411 Service Management Jobs in the UK excluding London

Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity … customer satisfaction. As a 2nd Line IT Support Technician your role will include: · Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install ...

part-time temporary basis.This is a flexible opportunity suited to someone who has experience supporting technology transformations, operating model changes, or managed service transitions. You may come from a consultancy background or have worked within an MSP environment and understand the challenges of managing technology services from the customer … side. Key Responsibilities: Provide strategic advice and independent oversight across IT services Support technology strategy, operating model, and transformation planning Oversee service providers, performance, governance, and delivery Identify technology risks and support resilience and business continuity Provide senior stakeholders with clear updates, insight, and recommendations Support the transition ...

involved in different stages of the EOL process and provide general support to Project Managers. Key Responsibilities: Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support. Engage with engineering teams to understand technical constraints and remediation approaches. Document processes, track tasks, manage blockers, and keep … compatibility assessments. Contribute ideas for process improvements, including automation opportunities. Who You Are: You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments. You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs ...

Duration: 12 months contract initially Rate: £472 per day all inc. (PAY through Umbrella) Role Description: Jira & Confluence Administration Responsibilities Administer Jira Software, Jira Service Management (JSM), and Confluence environments Configure and maintain projects, issue types, workflows, screens, field configurations, permissions, notification schemes, and security schemes. Create … Jira, Confluence, and JSM platforms. Troubleshoot platform, workflow, permission, and integration issues. Monitor application of health, performance, backups, and maintenance activities. Handle incident, service request, and enhancement activities within defined SLAs. Support user onboarding, training, and documentation. Work with JCMA and CCMA migration tools. Required Skills Jira Software Administration ...

client-facing role, managing relationships and communication - Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management - Excellent written and verbal communication skills in English - Experience supporting or contributing to technology strategy, planning, or service discussions - Demonstrated ability to build strong client … working in a structured, process-driven environment - Right to work in the UK (sponsorship not available) Desirable Experience - Experience in a Technology Strategy, Account Management, or IT advisory role - Exposure to strategic conversations or roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies ...

Copello have partnered with an established engineer in the recruitment of an ILS & Sustainment Engineer to provide technical assurance across asset management, lifecycle support and sustainment strategies within a complex engineering environment. Key responsibilities: Provide independent technical assurance across ILS, asset management and sustainment strategies. Assess reliability, availability … confidence assessments and decision-ready reporting. Support lifecycle reviews, asset refresh programmes and governance activities. Work collaboratively with engineering, projects, supply chain, logistics and service teams. Apply data analytics and digital tools to improve sustainment insight and reporting. About you: Degree or relevant professional qualification in Engineering, Science ...

direct reports initially), with responsibility for: - Building and owning the Group IT strategy, operating model and governance framework - Standardising Microsoft 365, identity, endpoint management and collaboration tools across the Group - Driving the Group's cyber security, risk and resilience agenda - Embedding ITIL-aligned service management ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations * Possesses SC clearance with a minimum of 6 months remaining * Be a sole UK National ...

develop in depth knowledge of: IT fundamentals (hardware, software, operating systems) Networking principles (TCP/IP, DNS, DHCP, LAN/WAN) Cybersecurity fundamentals ITIL service management principles Cloud technologies (Microsoft 365/Azure basics) Responsibilities: First-line technical support Networking & infrastructure support Cybersecurity & compliance Hardware & software deployment Documentation ...

governance, automation and a consistent motivation to improve across a cloud-agnostic ecosystem. The Role Lead end-to-end platform delivery, operations, governance and service management. Define and execute platform strategy, road-maps and modernisation initiatives. Lead cross-functional teams across Data, Cloud, DevOps, and Engineering. Drive Agile delivery ...

team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system … escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation ...

escalating more complex problems when needed. Alongside the day-to-day support work, you'll contribute to improving internal documentation, knowledge sharing and service desk processes as the team continues to grow. You'll gain exposure to technologies including Microsoft Windows, Microsoft 365, networking, virtualisation, backup solutions and hosted … opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised ...

Technical Support Engineer to join their expanding support team. This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment. You'll support customers with technical … checks, preventative maintenance and technical improvements. Support senior members of the technical team with more complex issues. Maintain documentation and contribute ideas to improve service delivery. Work collaboratively with colleagues, customers and external partners. Experience Required: Strong problem solving ability and logical approach to troubleshooting. Confident communication skills with ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL service ...

deliver effective reporting solutions. Essential Skills & Experience Experience working with the Microsoft BI stack, including: SQL Server T-SQL SSIS Power BI Strong stakeholder management and communication skills. Experience managing requests through ticketing or service management systems. Ability to take ownership and deliver complete reporting solutions ...

function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure … infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice ...

function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure … infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice ...

Applications. Have excellent written and oral communication and presentation skills. Have structured project delivery methodologies. Relevant software development techniques and technologies. IT Service Management methodologies - (e.g. ITIL, COBIT). ...

while managing high-performing technical teams and engaging with senior business stakeholders. The Role You'll be responsible for: Leading platform delivery, operations and service management Driving platform modernisation, automation and scalability initiatives Establishing governance, engineering standards and best practices Ensuring platform reliability, performance and operational excellence Managing ...

applications. Exposure to reporting tools such as Power BI. Knowledge of SQL, PowerShell, Windows or Linux. Understanding of ITIL or structured service management environments. What's on Offer Competitive salary with annual bonus. Pension scheme. 25 days holiday plus Bank Holidays. Ongoing training and career development. A collaborative ...

placement year, internship, part time role or customer facing position. Exposure to IT support, helpdesk, hardware, networking or workplace technology. Experience using ticketing or service management systems. What's on Offer: Salary of £25,000 - £30,000 per annum. Hybrid working. Full training and ongoing mentoring from experienced ...

Linux troubleshooting capability up to 4th line level, with demonstrable Agile and DevOps experience and familiarity with tools such as Confluence, Jira and Jira Service Management. Interested? Apply now for immediate consideration ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...

cyber risk across systems, services and data Lead security monitoring, incident investigation and response activities, ensuring threats are identified and addressed effectively Drive vulnerability management and security improvement initiatives, working with technical teams to prioritise and remediate risks Develop, maintain and enhance security policies, standards and operational procedures Support … documented, tracked and evidenced Requirements: Proven experience within cyber security, information security, technology risk or a related discipline Strong understanding of security governance, risk management and operational security practices Experience working within cloud-based and modern technology environments Knowledge of data protection, compliance and security assurance principles Experience assessing ...

resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...