351 to 375 of 411 Service Management Jobs in the UK excluding London

risk analysis, documentation, and remediation planning. Ability to manage complex integration projects across diverse environments. Excellent stakeholder communication and coordination across business and technical teams. Familiarity with IT governance, service management, and regulatory requirements (e.g., healthcare compliance, where applicable). Strong analytical and problem-solving capabilities. Robert Half Ltd acts as an employment business for temporary positions and More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

days in office - 2 from home) 75k-80k + bonus The IT Risk Manager role serves as a best practice/quality contributor supporting the organisations’ IT & Ops Risk Management Programme. The individual will act as first line of defence providing RCG risk assessments and other risk management activities including risk identification, profiling, assessment, response, evaluation and advising … on issues and remediations to support the overall IT & Ops organisation. This position supports the risk management activities in alignment with the Risk and Controls Governance framework. To be successful you will need to be able to demonstrate the following capabilities and experience: Person requirements: Excellent understanding and experience of technology risk & controls, including working with and creating risk … frameworks. Broad knowledge of technology including emerging risks, (e.g. understanding of ITIL service management processes, cloud/AI) Understanding of principle technology related regulations e.g. Ops Res, GDPR, DORA, SOx etc Demonstrate experience of technology risk profiling, assessments, scenarios, metrics and reporting. Demonstrate knowledge of Risk Frameworks and certifications including Cobit, NIST, ISO27001 Financial services experience 5+ (not More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role "Please note More ❯

AI & Automation Engineer - Manchester/Hybrid Working We are working with a prestigious Professional Services client as they look to drive AI automation within their Service Delivery function. This is a new role and would offer an excellent opportunity to an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client is … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

phases) of the proposed solution and ensure follow up throughout the rest of the project. What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … the solution from a 3rd party hosting facility to Azure migrate the existing interfacing with other applications to Azure integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on More ❯

phases) of the proposed solution and ensure follow up throughout the rest of the project. What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … the solution from a 3rd party hosting facility to Azure migrate the existing interfacing with other applications to Azure integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on More ❯

Auditor to join their Internal Audit team. You will support Internal Audit in providing risk-based independent assurance on the effectiveness of the Group’s internal controls to senior management and the Group Audit and Risk Committee within the area of Technology. This is an excellent opportunity to join a large, diverse and rapidly growing Technology audit team with … reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress … Build, maintain and indirectly manage a community of IT auditors across our global business. Skills & experience - Senior IT Auditor Experience in the area of IT controls/IT risk management/IT audit - either in implementation, operation or assessment role - from a Big 4 background or large multinational experience . Experienced in audit (external and internal) and familiar with More ❯

Auditor to join their Internal Audit team. You will support Internal Audit in providing risk-based independent assurance on the effectiveness of the Group’s internal controls to senior management and the Group Audit and Risk Committee within the area of Technology. This is an excellent opportunity to join a large, diverse and rapidly growing Technology audit team with … reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress … Build, maintain and indirectly manage a community of IT auditors across our global business. Skills & experience - Senior IT Auditor Experience in the area of IT controls/IT risk management/IT audit - either in implementation, operation or assessment role - from a Big 4 background or large multinational experience . Experienced in audit (external and internal) and familiar with More ❯

and exception handling, advising on false positive analysis, and updating baseline policies. The role also entails maintaining communication with Vendor teams and Cloud Platform Leads, servicing WAF requests, managing service issues, and coordinating with Change Teams and stakeholders to ensure seamless implementation. You will support DevSecOps activities, maintaining automation pipelines and identifying use cases to streamline processes. Key relationships … solutions. Ability to identify and document logging options with security implications in cloud environments. Experience interfacing with SOC during security incidents related to WAF. General connectivity, network issue, and service management experience. More ❯

and network analytics tools. In-depth understanding of network infrastructure design and experience supporting large complex multi-site voice and data network solutions. Desirable Extreme Switches Extreme Wireless Extreme Management Extreme Control Check Point Firewalls Cisco Switches HSCN MPLS Experience with Unify VoIP solutions, including Unified Communications and SIP technologies. Experience with analogue PBX Telephone systems. Knowledge and experience … and GDPR. Experience with Microsoft server operating system network technologies. Experience with Microsoft client operating system networking technologies. Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Must be able to independently analyse highly complex faults across wired and wireless networks, and determine the best course of action to remedy … for own actions and promotes good team working Openness - Shares information and good practice appropriately Mutual respect - Treats others with courtesy and respect at all times Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician: Maintenance or repair of system faults Support for the roll-out of installation and commissioning of new systems or More ❯

team to influence product enhancements. What You'll Bring Proven experience in a technical sales-support role within the SaaS industry with domain fintech knowledge. Experience in the Field Service Management or Payments required. Strong understanding of SaaS products, cloud computing, and enterprise software solutions. Fintech/Payments Knowledge: Baseline knowledge of payment processing, special needs/requirements More ❯

BI. In this role, you will support colleagues by creating visualisations and reports within Power BI for various business functions. You will enable and enhance the company's self-service reporting capabilities, empowering users to access and utilise data independently based on their requirements. Additionally, you will contribute to the transformation project aimed at rebuilding the Power BI reporting … suites to further improve self-service capabilities. Location/Hybrid: X2 per week to Birchwood Office (Monday & Wednesday) Requirements: Advanced experience with Power BI Desk and Power BI Service (Minimum 3years) Strong knowledge and experience with data modelling and adhering to best practices (3years +) Extensive experience with SQL Service Management studio i.e. Query writing and More ❯

is required, with travel to your nearest office location as needed. Key Requirements Experience in a Salesforce-focused role Familiarity with Salesforce and ServiceNow tools Solid understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical … issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 More ❯

days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯

days per year Hours: 9:00 am - 5:30 pm, Monday to Friday Role Purpose: To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support. Key Responsibilities: Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers … key performance indicators (KPIs) associated with the role. Adhere to all site-specific fire, security, and health and safety regulations. Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA. Stay up to date with new technologies and maintain relevant knowledge and skills. Carry out other reasonable duties as requested by line management. … Participate in a 24/7 on-call rota where required. Be prepared to work occasional overtime when necessary. Mentor junior engineers when needed. Comply with company policies and management system requirements. Maintain company equipment in good working order and condition. Follow applicable site-specific policies and processes. Create and maintain technical documentation where required. Skills and Experience: Professional More ❯

on our business vision and strategy. Working closely with the business and technology leadership teams, this role will develop and maintain the overall architecture roadmap for the Fulfilment & Order Management and Colleague & Store Operations domains. Please note that this role will be based at our office in Southampton, with an expectation of being in the office 2 days (minimum … s the job? Research, innovate, and drive the definition of 3-5-year architectural visions and roadmaps in key areas such as customer and colleague experience, fulfilment and order management, colleague and store operations and supply chain. Work across the organisation to holistically review, prioritise, and align these for all banners and functions. Support the articulation of business benefits … expectations on conformance to strategy, time, cost and quality. What you'll bring Demonstrable professional experience gained across a wide range of IT-related disciplines (planning, analysis, development, operation & service management), ideally within retail/store operations/supply chain. Proven experience working in an Enterprise Architect position in key architecture domains. Experience working with 3rd party solution More ❯

Job Details Date: 12 July 2021 Location: Edinburgh or remote working Employment Type: Full-Time About DMPonline DMPonline is a service that enables researchers to create and maintain data management plans for their research, aligning with funder, institutional, and disciplinary expectations. It is freely available for researchers, with the Digital Curation Centre (DCC) supporting the system through service … for the platform's future. Team and Responsibilities You will be part of a team focused on DMPonline, which comprises developers, infrastructure specialists, business development staff, user liaison, and service management roles. The team collaborates with other parts of the DCC's work, such as research projects, events, consultancy, and training. Additional Information For further details and to More ❯

requirements of IT for the services provided. They are responsible for creating, improving and optimising value from our suppliers as well as providing assurance, governance and compliance related to service, risk, commercial and cyber. Their actions ensure third party suppliers are governed appropriately, allowing Skipton Building Society to achieve ambitious business and technical goals, while reducing supply chain risk. … If you are passionate about supplier management in the technology space then this could be the role for you. Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have … what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. You will report into the Senior IT Service Delivery within the IT department, which is part of the broader Technology, Transformation and Resilience function of around 400 technology professionals What's In It For You? Skipton values More ❯

BI. In this role, you will support colleagues by creating visualisations and reports within Power BI for various business functions. You will enable and enhance the company's self-service reporting capabilities, empowering users to access and utilise data independently based on their requirements. Additionally, you will contribute to the transformation project aimed at rebuilding the Power BI reporting … suites to further improve self-service capabilities. Salary: £40,000-£45,000 + bonus Location/Hybrid: X2 per week to Birchwood Office (Monday & Wednesday) Requirements: Advanced experience with Power BI Desk and Power BI Service (Minimum 3years) Strong knowledge and experience with data modelling and adhering to best practices (3years +) Extensive experience with SQL Service Management studio i.e. Query writing and optimisation Advanced knowledge of DAX Desirable background in financial services (insurance, banking, trading) or exposure to complicated data Desirable experience with Python and AWS If you're looking to join a company that is reaping the rewards of a recent transformation, one that owns its IT suite and is ambitiously paving the More ❯

availability for all IT systems. Communicate promptly with stakeholders. Prepare regular activity reports and ad hoc reports for major IT incidents. Ensure high customer satisfaction by capturing and resolving service requests and incidents. Lead and manage the team, including performance reviews and quarterly appraisals. Monitor team performance, providing guidance and support to ensure productivity. Capture demand for service … knowledge bases. Manage user accounts and perform data-related tasks, such as daily backup checks and data transfers. Required Skills: Knowledge of DC hardware. Understanding of Network terminology. Jira Service Management tool. This role requires 5 days a week on site Why work with us? Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual More ❯

skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to More ❯

Monday to Friday Role Purpose: To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs). Please note: Security clearance, or a willingness to apply, will be required for this role. Key Responsibilities: Diagnose, repair, and maintain IT hardware (PCs, laptops … indicators (KPIs) set for your role. Adhere to local site-specific fire, security, and health and safety regulations. Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA. Keep up to date with new technologies and maintain relevant knowledge and skills. Participate in 24/7 rota cover (where applicable). More ❯