401 to 425 of 723 Service Management Jobs in the UK excluding London

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in … the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of more complex More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

for the solution. Mentoring engineering teams including working with teams from delivery into support. Ability to translate technical concepts relating to MW solutions, delivery management and service management so they are understood by all (technical and no-technical parties). Demonstrable ability to make and guide effective … Azure Modern Workplace (M365) deployments and licensing. Proven ability to work in a fast-moving, dynamic environment and take ownership of projects. Strong time management and reporting skills. Mature documentation skills. Excellent communication and collaboration skills. Experience in digital transformation Nice to Have Knowledge of Azure CLI/Powershell More ❯

and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead … maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development … to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountabilitywithin the team, ensuring that each member takes ownership of their tasks and responsibilities. Sense of Urgency: Instil a More ❯

and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead … maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development … to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountability within the team, ensuring that each member takes ownership of their tasks and responsibilities. Sense of Urgency: Instil More ❯

for future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with service designers, UX specialists and other developers to translate … React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the More ❯

Identity & Access Management Analyst Location: Southampton or London Salary: 50,000 - 55,000 base + Bonus + Good Benefits Package 2-3 days in the office We are currently recruiting for two Identity and Access Management (I&AM) Analyst positions to join a leading financial services organisation in … Southampton. This company is a major player in the wealth management sector, overseeing significant customer investments and offering a range of financial services. They are committed to innovation and customer-centricity, making this an exciting time to join their team. As an IAM analyst, you will play a vital … Architects to understand system requirements for IAM Skills and Experience Experience in IAM process development, improvement and fulfilment. Strong understanding of IT security and service management best practices. Excellent analytical and communication skills. Ability to analyse processes, identify control requirements and design processes Experience of Identity Management More ❯

Identity & Access Management Analyst Location: Southampton or London Salary: £50,000 -£55,000 base + Bonus + Good Benefits Package 2-3 days in the office We are currently recruiting for two Identity and Access Management (I&AM) Analyst positions to join a leading financial services organisation in … Southampton. This company is a major player in the wealth management sector, overseeing significant customer investments and offering a range of financial services. They are committed to innovation and customer-centricity, making this an exciting time to join their team. As an IAM analyst, you will play a vital … Architects to understand system requirements for IAM Skills and Experience Experience in IAM process development, improvement and fulfilment. Strong understanding of IT security and service management best practices. Excellent analytical and communication skills. Ability to analyse processes, identify control requirements and design processes Experience of Identity Management More ❯

from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure … seamless integration and networking between systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across … teams. Utilize project management tools such as Jira and Confluence for efficient project tracking, reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration More ❯

Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) - Fully Remote + UK Travel - Drive Digital Change in UK Care Homes! An Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) is required by a pioneering healthcare provider revolutionising care … unified software platform to streamline maintenance operations and improve the resident experience. You must have the following experience: Implementation experience in CAFM, maintenance or service management software (e.g. SWG, BigChange, MRI CAFM, Facilio, Tabs FM) Strong end-to-end delivery background - requirements gathering, workflows, configuration, go-live, and … training Background in maintenance or facilities management system rollouts You'll receive full training on Yardi Maintenance IQ , with opportunities to broaden into other Yardi modules. This is a career-defining chance to become a go-to product expert in one of the world's most widely used property More ❯

Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) - Fully Remote + UK Travel - Drive Digital Change in UK Care Homes! An Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) is required by a pioneering healthcare provider revolutionising care … unified software platform to streamline maintenance operations and improve the resident experience. You must have the following experience: Implementation experience in CAFM, maintenance or service management software (e.g. SWG, BigChange, MRI CAFM, Facilio, Tabs FM) Strong end-to-end delivery background - requirements gathering, workflows, configuration, go-live, and … training Background in maintenance or facilities management system rollouts You'll receive full training on Yardi Maintenance IQ , with opportunities to broaden into other Yardi modules. This is a career-defining chance to become a go-to product expert in one of the world's most widely used property More ❯

on and apply today! Duties As our IT Support Technician, you will be the first point of contact for our clients, delivering excellent customer service while troubleshooting and resolving technical issues. Additionally, you will: - Log and manage support tickets using our IT service management system - Escalate complex … with third-party suppliers to resolve technical issues and manage software licensing queries - Proactively address recurring technical problems to prevent future disruptions - Ensure all service-level agreements (SLAs) are consistently met within agreed timeframes The ideal candidate will have Essential - Strong problem-solving skills and attention to detail - Good … under pressure - The ability to work well in a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician More ❯

operations. You'll play a key role in keeping things running smoothly and preparing the company for future growth. Key Activities IT Infrastructure & Operations Management Manage and maintain physical and cloud-based IT infrastructure (Azure, servers, networks, endpoints). Oversee LAN/WAN networks, wireless connectivity and IT security … secure, compliant and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices including patch management, vulnerability tracking and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training and compliance audits. Project … Management & Digital Transformation Lead IT projects including ERP and CRM system upgrades, software integrations and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go … to market' propositions and service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering … engagements. Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and More ❯

of Work and IT governance. Develop benefit realisation plans, manage risks, and ensure all services meet BAU readiness criteria. Work closely with the ITS Service Delivery and Estates Service Management teams to ensure new services are operationally viable. Support strategic decision-making through detailed reporting, project evaluation … and cross-departmental collaboration. Champion continuous service improvement and long-term value through the full project lifecycle. What We're Looking For: Proven experience managing IT delivery within complex estates or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and … external suppliers, ideally in a matrix management structure. Demonstrated ability to manage budgets, ensure compliance, and contribute to strategic IT planning. Exceptional communication and stakeholder management skills, particularly with senior leadership and project boards. Experience in aligning technical delivery with architectural and facilities design methodologies (e.g., RIBA). More ❯

across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Supporting services through proactive identification of risk, swift resolution of live issues and proposing … Experience supporting an Enterprise level database estate Experience of undertaking database patching and upgrades (ideally to 19) Knowledge and understanding of Grid Infrastructure ITIL Service Management awareness (Change & Problem Management processes) Oracle RMAN backup and Recovery experience Oracle Tuning and Optimisation skills Experience of working with SQL More ❯

IT Service Desk Analyst £27,000 - £31,000 pa plus bonus and exceptional benefits Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You … environment Excellent troubleshooting skills, especially with O365 (MS Word, Excel and PowerPoint) Experience with Windows 10 Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role … need to attend customer sites around the UK. What experience are we looking for? You might have previous experience as a Business Relationship Manager, Service Delivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people person … points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions More ❯

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role … need to attend customer sites around the UK. What experience are we looking for? You might have previous experience as a Business Relationship Manager, Service Delivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people person … points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions More ❯

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't.Duties will include: Ensure that suppliers are accurately categorised in accordance to their contribution … to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a … with Technical Vendors managed by the technology to ensure that they are compliant with their commercial obligations, adhering to Group policies, and meeting agreed Service Levels and other performance metrics Work with non-technology relationship owner stakeholders across company Brands and cross-functional teams to provide guidance and assistance More ❯