576 to 600 of 717 Service Management Jobs in the UK excluding London

of architecture frameworks and languages (e.g., TOGAF, MODAF, NAF, SysML, Archimate). Proven success in large-scale, mission-critical systems engineering projects. Strong stakeholder management and customer-facing skills. Experience with system behavioral modeling, requirements development, and virtualized environments. Understanding of security requirements, accreditation processes, and security documentation. Preferred … Skills Knowledge of Air Traffic Management or safety-related systems. Experience in service management and regulatory compliance. Innovative thinking and effective communication skills. Benefits and Diversity We offer a comprehensive employment package, including pension, private medical insurance, generous leave, and flexible benefits. We are committed to diversity More ❯

As a key contact point for Information Services, the On-site Support Engineer is a trusted expert combining a service-oriented approach with strong technical ability to proactively support our user community and be part of the information services team. The On-site Support Engineer - in close partnership with … systems and productivity tools underpinning the company’s technology use and facilities. Responsibilities Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network-related issues Prompt escalation and collaboration with tier-3 incidents Logging of all incidents using ServiceNow Respond to … customer inquiries via phone, Teams, email, and the client service portal (ServiceNow) Provisioning of computer equipment and peripherals to employees; maintain and repair existing IT equipment Tier 1 and 2 tasks and monitoring of operational services End-user software/hardware installation and configuration; perform upgrades. User and team More ❯

smooth day-to-day operations across multiple departments. The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot … issues, support system enhancements, and drive continuous improvement in application functionality. Key Responsibilities: Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs. Monitor application performance, identify and address potential issues, and implement preventative measures. Liaise between users, IT teams, and third-party suppliers … configuration, development, and enhancement to meet evolving business needs. Document processes, changes, and solutions to contribute to a robust knowledge base. Support testing, change management, and implementation activities for system updates and new applications. Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes. Communicate More ❯

smooth day-to-day operations across multiple departments. The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot … issues, support system enhancements, and drive continuous improvement in application functionality. Key Responsibilities: Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs. Monitor application performance, identify and address potential issues, and implement preventative measures. Liaise between users, IT teams, and third-party suppliers … configuration, development, and enhancement to meet evolving business needs. Document processes, changes, and solutions to contribute to a robust knowledge base. Support testing, change management, and implementation activities for system updates and new applications. Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes. Communicate More ❯

strong experience within the buyside financial services industry. Required experience Focused on delivering exceptional responsiveness, accountability, and timely completion of tasks Strong desire for service management tools (ITIL, ITAM, ITSM) Technical proficiency working in Windows Operating Systems, Active Directory, Entra ID Services, management of mobile devices (iOS More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … concept build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting … problem resolution, and escalation. Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture. Role Responsibility You will have complete ownership of More ❯

with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to … What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customer service skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build strong relationships More ❯

with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to … What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customer service skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build strong relationships More ❯

supporting a wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and More ❯

will have strong knowledge of Cisco Meraki technologies (firewalls, switches, and wireless) You will have strong troubleshooting skills You will be familiar with IT service management frameworks like ITIL or ISO-27001 You will have solid knowledge of Office 365, Azure, Entra ID, SharePoint, and Teams This is More ❯

and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principles and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … certifications: ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communication skills, both written and oral, with … the ability to present solutions to customers including senior management, and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will need to be proactive, creative, and able to research solutions and make recommendations, willing to More ❯

documentation, training materials, and knowledge base for S/4HANA. Monitor and optimize S/4HANA adoption in the organization, define and execute change management strategies Stay current with the latest S/4HANA releases, features, and best practices. Provide technical guidance and mentorship to other SAP team members. … Participate in project planning, risk management, and issue resolution. Required Skills and Experience: 20+ years of experience in SAP ECC & S/4HANA, with a strong Manufacturing & Supply Chain domain experience Extensive experience with S/4HANA upgrades, implementations, and rollouts. Deep understanding of SAP S/4HANA architecture … skills. Ability to work independently and as part of a team. Experience with SAP best practices and methodologies. Familiarity with ITIL or other IT service management frameworks. Strong knowledge of IT for IT processes and requirements. Strong functional skills in at least 2-3 SAP modules - Primary: FICO More ❯

We have a requirement for a DV Cleared Network Administrator supporting a live service for a secure client. We are looking for a Network Administrator to join a small, established team of network professionals. Your role will involve, * Monitor and report on all elements of AS network as required … Process customer service requests * Create and deploy configurations for new services * Liaise with Service Management team and Customer Authority to deliver services to end user groups * Provide technical support to MSPs * Maintain network drawings * Assist with annual Crypto Key Fill * Update and maintain CMDB * Provide technical on … experience includes: * Experience of Juniper network devices * Experience of Juniper firewalls * ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines * Experience with encryption technologies Desirable Skills: * An understanding of how to account for sensitive material Due to the nature and urgency of this More ❯

As a Technical Consultant, you will play a key role in shaping IT and digital strategies, designing operating models, driving technology transformation, and enhancing service management processes. You will work closely with stakeholders to develop solutions that are practical, future-ready, and aligned to the needs of complex … organisations. Key Requirements: Minimum of 4 years’ experience in Management Consulting. Broad architectural experience across Business, Applications, Data, and Infrastructure domains. Strong background supporting public sector programmes, with excellent stakeholder engagement and communication skills. Hands-on experience with technology procurement, including Networking, Operating Systems, and Cloud Services (AWS, Azure More ❯

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible … required, along with a level of proficiency in Microsoft Office. Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models. Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners. Working Knowledge of IT Service Management (ITSM) software, (ServiceNow),Microsoft Exchange environment and experience handling LTSC Channels and KIOSK is highly desirable. Your security clearance To be successfully More ❯

incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations. Job Type: Permanent Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in … IT operations through process innovation, standardisation, continuous improvement and integration of the ITSM toolset. Working collaboratively with relevant stakeholders to implement ITSM, Governance and Management frameworks and standards. Key Accountabilities: - Process Design & Optimisation: Lead the design, documentation, and implementation of IT processes and workflows aimed at improving service … operational efficiency, and system performance. - Process Improvement: Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations. More ❯

and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records. • Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records. • Manage Change records relating to system, environment changes, and improvement initiatives … computer virtualisation technologies including Kubernetes and Docker. • Good experience of the AWS cloud platform. • Experience with Rest APIs and best practices. • Experience in using Service Management ticketing systems, such as Jira. • Understanding of repositories, specifically GITHub. • Understanding of file sharing technologies. • Basic GIT knowledge. • Basic database knowledge. • Knowledge … and self-motivated. • Legally able to work in the UK. Advantageous Experience/Skills • Experience in process automation technologies. • Experience in using Privileged Action Management tools, such as Delinea. • Experience around data governance. • Experience in applying and renewing certificates. What we can offer At Nephos we are committed to More ❯

Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments. Role Job Role: Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals Installing desktop PCs … and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user-based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues …/9-5 (Essential) About the Employer HOSHIZAKI EUROPE LTD FAO MR T IRI Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

been carrying out a large technology transition over the past few years and there is still a long way to go. Join our Network Service Operations team as Network Operations Engineer and help us transform DWP's datacentre and remote site network infrastructure. Our DWP Digital teams use fresh … and good practices, as well as ensuring current legacy infrastructure remains stable. You will provide support for incident and problem resolution and implement standard service management exercises. This could involve out of hours work. You should have excellent communication and interpersonal skills, with the ability to effectively interact … sometime collaborating face to face in a hub. Pay: We offer pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year. Holidays: A generous leave package starting at 25 days and rising More ❯

demonstrates clear empathy and understanding of the value that closely integrated applications will deliver and the tightly bound systems requirements: Key applications: ServiceNow - Customer Service Management Microsoft Dynamics 365. Salesforce. Microsoft Dynamics Great Plains. aBILLity. Duties and Responsibilities Group Technology Systems Roadmap - own the plan and systems strategy … in a responsive and agile manner, and in accordance with well-communicated plans. Develop business information portals and reports to ensure that users and management have the right information at the right time to make decisions. Develop and maintain processes to support the correct use of the systems, to … supports the function. Required Knowledge, Skills and Experience System Design Knowledge: Understanding software architecture and design principles to ensure applications meet organisational needs Project Management: Ability to plan, schedule, and deliver projects on time and within budget. Technical Proficiency: Knowledge of coding languages, development frameworks, and emerging technologies Data More ❯

with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise and report recurring issues to … What you'll need to succeed Willingness to travel to Welwyn Garden City five days a week. Strong problem-solving abilities and excellent customer service skills. Experience with ITSM systems for logging and tracking incidents. Capability to identify and escalate recurring issues. Effective teamwork skills to build strong relationships More ❯

Due to growing project demands, they are now seeking a Desk Side and Technology Support Analyst to join their team and maintain their high service standards. THE DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ROLE: As a key member of the regional 2nd line support team, you’ll take ownership … of incident resolution, service request fulfilment, and on-site troubleshooting across hardware, software, and telephony. You’ll deploy new tech, support site setups, and maintain AV and equipment rooms to high standards. You'll also provide reporting, analysis, and act as escalation for complex local tech issues. DESK SIDE … AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel between local offices More ❯

3rd line support of Tunstall's IT network infrastructure and security prevention and detection systems, working with Tunstall's internal IT teams and external service providers. Main responsibilities of the role: Design, implement, and optimize scalable and resilient network architectures, including LAN, WAN, WLAN, and SD-WAN systems, ensuring … alignment with business objectives and future growth. Evaluate emerging networking technologies and recommend upgrades to enhance performance and reliability. Oversee the monitoring and management of network performance, ensuring optimal uptime and identifying areas for improvement. Lead the resolution of complex network issues, including root cause analysis, and provide expertise … the latest security principles, techniques, protocols and experience in security systems, including firewalls, intrusion detection/prevention systems, anti-virus software, authentication systems, log management, content filtering. Working knowledge of security devices, tools and service providers Experience in 3rd line, 24/7 support of network technologies Experience More ❯