126 to 150 of 216 Customer Service Jobs in the West Midlands

through ensuring that the college’s equipment is well maintained, up-to-date and ready for teaching and business operation. Providing a proactive and customer service approach to supporting the college. Role Deliver an effective and customer focused help desk.: Acting as one of the first points … support of the end user with their query/issue (Escalating if necessary) Respond to support calls from end users to ensure a customer focused approach detailing with support calls: By phone, by email or support ticket, or in person Supporting end users remotely, as wells as physically ...

would be informed in advance of this About the role: Capable of bringing the right decision at the right time to ensure premium customer experience is delivered. As an Operations Support - Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field Engineer … attend to our customers requirements in accordance with relevant SLAs and adhere to commitments that are made. The team is integral to the Service Operation, therefore having the ability to work as part of a wider team is crucial. You will be the first point of contact ...

growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement. About the Opportunity Provide expert technical support to customers, installers and internal teams. … involved in testing, product validation, technical documentation and knowledge sharing. Support new product development activities and contribute to service excellence. Work within a collaborative team environment with genuine long-term career progression opportunities. Key Responsibilities Handle incoming customer and technical enquiries via phone and email. Provide accurate product ...

support team. This is an exciting opportunity for someone with a passion for technology, excellent communication skills, and a genuine desire to deliver outstanding customer service. You'll play a critical role in supporting our software products, handling escalated incidents, and working collaboratively across teams to restore services quickly … Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple ...

Service Technician/Engineer - Capital Equipment I'm looking for a driven and versatile Service Technician/Engineer to join the team of a leading industry manufacturer - providing expert installation, maintenance, and repair of advanced capital equipment across global locations. This is a unique opportunity for a technically … diagnostics, and repairs. Providing hands-on technical support and training to customers. Identifying and resolving mechanical, electrical, and electronic issues. Ensuring high standards of customer service and operational efficiency. Accurately documenting service activities and maintaining reports. Collaborating with engineering and technical teams to support product improvements. What ...

Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision … including Word, Excel, and Outlook. Awareness of the importance of confidentiality and handling information appropriately. Experience Desirable Previous work experience in an administrative or customer service environment Communication & Relationship Skills Essential Demonstrates clear and effective written communication skills Demonstrates clear and effective verbal communication skills Positive interpersonal skills ...

organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment … Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment. Key Responsibilities of the Helpdesk Operator ...

link between the business and ICT, you will identify opportunities for innovation, support the delivery of transformational change and help drive improvements that enhance customer experience and organisational efficiency. You will also play a key role in driving technology improvements and co-ordinating the resolution of complex issues This … business cases for ICT and digital investment, ensuring proposals are aligned to organisational and ICT strategy.Act as the primary point of escalation for ICT service delivery issues and work collaboratively across ICT teams to drive resolution and continuous improvement.Provide expert advice on current and emerging technologies, translating technical concepts ...

summary INTERNAL APPLICANTS ONLY The Clinic Coordinator (Radiology) delivers a high-quality, patient-focused appointment and clinic coordination service across the Radiology Department, supporting both the acute hospital site and the Community Diagnostics Centre (CDC). The role is responsible for managing radiology waiting lists and booking diagnostic imaging … diagnostic targets, including the 13-week pathway. The role requires excellent organisational, communication, and problem-solving skills to manage appointments, respond to changes in service capacity, handle patient enquiries professionally, and maintain accurate records across multiple electronic systems. The post holder also supports service improvement through patient tracking ...

warehouse management systems, ensuring maximum system performance, minimal disruption, and seamless warehouse operations. This role plays a vital part in supporting operational teams, maintaining service levels, and driving continuous improvement within a fast-paced distribution environment. Responsibilities Monitor and manage KNAPP and Manhattan warehouse management systems to ensure optimal … guidance. Coordinate with IT, engineering, and technical teams to resolve equipment and system-related issues. Manage workflow releases and outbound operational priorities to maintain customer service levels. Support weekly warehouse planning activities, including pick strategy and slotting optimisation. Ensure compliance with health and safety standards, GDP requirements, company ...

summary If you are ready for a challenge and want to be part of a team providing an excellent administration and reception service, then this might be just what you are looking for. We are looking to recruit enthusiastic and motivated people who are organised , flexible and adaptable … role which requires someone who is able to work independently and is self-motivated. You will be able to deliver a high standard of customer service and communicate effectively. The role is full time covering a shift pattern that is worked over 4 days including working 2 nights ...

activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/ ...

supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. … support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices ...

Great heating solutions start long before anything reaches site they begin with accurate designs, sound decisions and a clear understanding of what the customer actually needs. As a Technical Sales Design Engineer (CAD), youll turn customer requirements into practical, cost-effective HVAC solutions while seeing your work progress … every Friday and a Christmas shutdown. Free refreshments and kitchen facilities. Your responsibilities as Technical Sales Design Engineer (CAD) Produce commercial heating solutions from customer specifications, technical information, drawings and heat-loss calculations. Use AutoCAD to create designs that meet application requirements while remaining practical and cost-effective. Prepare ...

shaping the future of our product offering. Working as the bridge between the market and engineering teams, you'll be responsible for translating customer and market requirements into successful products, ensuring our solutions stay at the forefront of an evolving and exciting industry. What You'll Be Doing Managing … mechanical and firmware engineering teams throughout the product lifecycle. Supporting the launch of new products alongside installation, training and support teams. Collaborating with sales, customer service, quality and compliance teams to ensure products meet customer expectations and regulatory requirements. Supporting technical investigations, product improvements and continuous innovation. ...

This is an exciting opportunity to play a pivotal role in safeguarding sensitive information, personnel, systems, and assets while ensuring compliance with government, military, customer, and contractual security requirements. Reporting to the Business Process & Governance Director and working closely with the UK&I Chief Information Security Officer (CISO … Level Budget Holders (TLBs), and other government security stakeholders. Support the implementation and ongoing management of Security Aspects Letters (SALs) and customer-specific security requirements. Prepare the business for audits, inspections, accreditations, and assurance reviews. Coordinate personnel security processes, including vetting activities, onboarding, and offboarding requirements. Develop and deliver ...

Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy … problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations ...

change management activities and adoption of new systems or procedures Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels Use data to identify trends, root causes of issues, and support opportunities for improvement Drive accountability for performance within the team, recognising achievements … addressing under performance Collaborate with other departments (e.g., planning, transport, customer service) to ensure end-to-end efficiency Who we are looking for: Essential: Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role Strong understanding of warehouse operations and safety standards ...

supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. … support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. ...

answering door buzzers, telephones and any queries that arise from staff or visitors. The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic … Qualifications Essential * Good General Educations (eg. GCSE English and Maths (A-C/4-9) Experience Essential * Experience of dealing with the Public/Customer service experience. * Experience of using IT systems. Desirable * Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook ...

desirable but not essential. Good knowledge of Windows operating systems and Microsoft 365. Experience supporting networks, printers and end-user devices. Excellent communication and customer service skills. Strong problem-solving abilities with a proactive approach. Ability to prioritise workloads and work independently. Essential Compliance Requirements As this role … work email address, have known you for at least three years and must not be a relative. Hold an Enhanced DBS on the Update Service or be willing to apply for one. Provide proof of right to work in the UK. Provide two proofs of address, proof of National ...

site, you'll provide hands-on IT support across both office and warehouse environments, ensuring users receive a high level of technical support and customer service. This is a varied, fast-paced role that requires someone who enjoys being visible on-site, is happy to get involved wherever needed … Support role. Experience supporting Active Directory . Experience using SCCM for software deployment and device management. Strong printer support and troubleshooting experience. Excellent customer service and communication skills. Ability to prioritise workloads and work independently. Full UK driving licence and access to your own vehicle. Desirable Experience supporting ...

confident in taking appropriate action to ensure residents’ wellbeing is always prioritised. What we’re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational … colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Check out a day in the life of a Scheme Manager: Appointment to this role will ...