126 to 150 of 219 Customer Service Jobs in the West Midlands

Solution Architect Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

Job Opportunity: Service Designer Location:Birmingham (Hybrid Work Pattern) Rate: £20.00-£25.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you passionate about designing services that truly meet user needs? We … re looking for a Service Designer to join our clients' Digital & Customer Services team and help shape the future of public services. What You'll Do: Design end-to-end service journeys based on user needs and organisational goals. Collaborate with multidisciplinary teams to prototype and test new service processes. Map service and user journeys … to identify transformation opportunities. Contribute to service design standards and community development. Use data and user research to inform and iterate service designs. What We're Looking For: Strong understanding of service design principles and user-centred design. Experience working in multidisciplinary teams to improve service delivery. Ability to prototype in various formats and visualise service More ❯

Role: ICT Service Desk Operative Location: Leamington Spa Rate: £16.13 p/h inside ir35 (increased in April) Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. What you will be doing: To provide instruction and advice to systems users via the telephone and remote support … software To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.To triage, categorise and prioritise all incidents presented via the employee self-service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure … SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk experience Good communication Skills Customer service experience Team working experience What you need to do now If you're interested in this role, click 'apply now More ❯

Job Opportunity: Lead Service Designer Location:Birmingham (Hybrid Work Pattern) Rate:£31.00-£38.00 per hour Based on Experience Contract Type:Initial 6-month contract with potential to go permanent Hays is proud to be supporting a major transformation programme within a local council's Customer Services team. Are you ready to lead service design at scale? We … re looking for a visionary Lead Service Designer to shape the future of digital transformation across our clients' most complex services.What You'll Do: Set the strategic direction for service design across multiple programmes. Lead and grow a high-performing service design team and community. Champion service design at the leadership level and across the organisation. … Ensure quality and consistency in service design delivery. Drive innovation through prototyping, user research, and cross-functional collaboration. What We're Looking For: Significant experience leading service design in large, complex environments. Expertise in coaching, mentoring, and building design communities. Strategic thinker with a relentless focus on user needs and business outcomes. Strong stakeholder engagement and communication skills. More ❯

Our well-established client is looking for an experienced Security Service Engineer to join their fantastic team who deliver great customer service to local businesses. You will visit valued clients to complete fire and security services, including conventional and addressable fire alarms; intruder alarms; CCTV and access control systems. This is a brilliant opportunity to join a More ❯

your benefits will be: Weekly pay No weekend work Free parking Day to Day Duties Working as an Administrator Assistant for our client your duties will be: Manage all customer orders for dispatch to the required service level Ensure all customer receipts are administrated on the system within the timelines set with customer Ensure all damages …/stock adjustments are recorded and reported to the customer Manage all customer collections to the required service levels Monitor all processes are being followed for ensuring accuracy for the customer Follow all site rules and H&S requirements Manage customer archiving to deliver a best in class overview of auditing Essential Skills As an … it is essential that you have: Team leadership experience Operational knowledge and experience Excellent communication skills, both verbal and written SAP/ORACLE/DLX experience WMS experience Strong customer service background Microsoft experience packages - EXCEL and WORD Desirable Skills Previous administration skills or related field Able to work in a team Flexibility of working hours Training All More ❯

To work within a team of support professionals to learn how to deliver administrative and technical support across the Managed service contracts. Deliver effective admin support and excellent customer service in delivery of fault resolutions. Role Working as part of the team, the job holder will provide Technical Administrative Support on various customer service contracts … as required. The role holder will support service call resolution and update incidents from customers; they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on various support contracts. Requires ability to communicate with users and evaluate support issues effectively and provide initial identification of faults Updating of … on-site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of More ❯

Bristol. This role is pivotal in ensuring the safety and security of various properties, contributing significantly to the local community. The Role As the Security Engineer, you ll: Install, service, and maintain a variety of security systems in social housing properties across the region. Conduct fault-finding and reactive maintenance to ensure systems operate efficiently. Ensure compliance with health … and safety standards, maintaining high-quality service. Complete all documentation accurately using handheld devices or paper systems. Provide excellent customer service and represent the company professionally. You To be successful in the role of Security Engineer, you ll bring: Proven experience in a similar Security Engineer role. Good working knowledge of security systems like Texecom and Hikvision. A … full UK driving licence is essential. Strong fault-finding and problem-solving skills. Excellent customer service orientation. What's in it for you? This is a fantastic opportunity to advance your career and enjoy benefits including: £38,000 basic salary Fully expensed company van with personal use allowed Fuel card provided 1 in 8 day call-out rota More ❯

EZOO is on a mission to revolutionise how people access electric cars, and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you! Role You will be a key individual responsible for all sales outreach … customers Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards Provide full … appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports Work with wider teams to ensure a smooth user experience Customer retention and growth Training Training to be provided: Business Administration Level 3 Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friuday 9:30am-4:30pm) Potential for career advancement More ❯

enthusiastic team players Organisational skill and be able to lead by example Ability to develop within the ever changing world of learning and development Talent to deliver world class customer service with a desire to be helpful and informative Desire to teach, and enjoy developing people so they can succeed in their role Extensive training and installation experience … Group: Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years' experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional … through to installation, final commissioning and maintenance of networks, Kelly Group deliver a 'one-stop solution' to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce More ❯

Welding duties Fitting and assembly duties CAD operations Occasional site work if required Key Details Vacancy Title Engineering Fitter Apprentice Employer Description SMB Pressings is known for delivering exceptional customer service, backed by over 30 years of experience in the industry. The company understands what it takes to ensure customer satisfaction and has built a reputation for … excellence.Their outstanding service is a key reason why customers continue to return. High production quality, competitive pricing, and reliable, on-schedule deliveries are just some of the factors that place SMB Pressings in the top tier of the industry.In 2017, this commitment to excellence was recognised at the 'Made in the Midlands' Awards, where SMB Pressings received the 'Manufacturing More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

exclusive discount on Tastecard - dine out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit … communication skills. Ability to work as part of a team and individually. Flexibility and be able to adapt to the needs of Residents. Experience of working in a catering service in a similar environment is desirable but not essential. Delivering prepared food from the kitchen to the dining areas and serving meals to residents in a pleasant and friendly … manner. Ensure refreshment is always available Setting up tables, tidy work areas and preparing food areas for next service to ensure high standards of hygiene Experience : Ideally some experience working in a busy restaurant/hospitality or catering Good communication and excellent customer service skills to be able to deliver a good service to our visitors More ❯

phone, email, and chat. Diagnose and resolve issues efficiently. Document and track all support requests using our ticketing system. Escalate complex issues as necessary. Maintain a high level of customer satisfaction through effective communication. Participate in training sessions to enhance knowledge and skills. Contribute to the development of support documentation and FAQs. Required Skills & Qualifications: Proven experience in a … under pressure and manage multiple tasks. Familiarity with ticketing systems and remote support tools. Basic networking knowledge is advantageous. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. To Apply: Click Apply Now to register your interest for the role or contact Gabrielle Sharif at Brook More ❯

phone, email, and chat. Diagnose and resolve issues efficiently. Document and track all support requests using our ticketing system. Escalate complex issues as necessary. Maintain a high level of customer satisfaction through effective communication. Participate in training sessions to enhance knowledge and skills. Contribute to the development of support documentation and FAQs. Required Skills & Qualifications: Proven experience in a … under pressure and manage multiple tasks. Familiarity with ticketing systems and remote support tools. Basic networking knowledge is advantageous. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. To Apply: Click Apply Now to register your interest for the role or contact Gabrielle Sharif at Brook More ❯

X3 consultancy. With over 15 years of exclusive focus on Sage X3, this consultancy has implemented solutions across five continents and holds a reputation for excellence, employee development, and customer retention. To be considered you will need: A minimum of 12 months Sage X3 support experience (either with a Sage reseller or as an in-house end user) Ideally … years' experience with Sage X3 in support or consultancy Exposure to a variety of Sage X3 modules, particularly finance or distribution Strong communication and customer service skills A keen interest in developing a career in ERP consultancy This is an exceptional opportunity to receive structured training and mentoring in all Sage X3 modules, working across a diverse client More ❯

in a fast-paced engineering environment. Youll wear many hats, supporting marketing, sales, stock control, and technical product queries. If youre passionate about technology, manufacturing, and delivering top-notch customer experiences, this is the role for you. Key Responsibilities Sales & Marketing Support: Assist in creating engaging marketing content, respond to customer inquiries, and support the sales team with … of products and spare parts. Technical Product Support: Develop a solid understanding of our mist extraction and filtration systems to provide basic technical support and product information to customers. Customer Engagement: Build relationships with clients in the manufacturing sector, helping them understand how our products meet their needs. Data & IT Tasks: Use IT systems to track sales, manage stock … with a willingness to learn and take on diverse tasks. Interest in manufacturing processes and a desire to grow within the industry. Bonus: Any experience in marketing, sales, or customer service is a plus but not essential. Why Join Our Client? Variety & Growth: Gain hands-on experience across sales, marketing, technical support, and operations in a rapidly growing More ❯

ensure clear and accurate information is delivered, meeting the clients and company’s requirements, whilst providing continuous improvements. The Fire Alarm Design Engineer will promote excellent working standards and customer practices by having a hands-on approach to completing projects. Skills & Knowledge: Comfortable with computers and willing to learn CAD and technical software Good problem-solving and communication skills … and standards applicable to provide a compliant and comprehensive design Liaise with other departments (where relevant) and customers to ensure all aspects are understood and communicated correctly. Liaise with customer and other parties (in house and external) to forge a mutually acceptable agreed route Clarify responsibilities and understand basic contractual elements Confirm proposals in comprehensive correspondence & design statements Help … maintain accurate project records and schedules Confirm proposals in comprehensive correspondence & design statements Be responsive to ongoing demands and correspondence. Input into and help with improving the quality and service within the area Have a high regard and standard for delivering customer service Occasionally attend site visits to aid with technical and design related issues Training You More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi, and Network More ❯

company car/car allowance. Duties: Preparation, installation, startup, production support, maintenance, and repair of our machines Support the assembly of equipment and acceptance testing (usually onsite at the customer) Train customers on the equipment as and when required Identify potential equipment improvements Provide telephone support to our customers Work closely and communicate effectively with the Customer Service More ❯

the technical specialist for designated stores, providing first-call response and maintenance for systems including Fire, CCTV, EAS, Access Control, PA, and Automatic Pedestrian Gates. Key Responsibilities Respond to service calls and carry out maintenance and repairs in line with KPIs. Complete planned preventative maintenance (PPM) tasks and ensure accurate documentation. Diagnose faults and recommend corrective actions. Order and … founded on values of collaboration and transparency. With over 12,000 employees worldwide, they deliver tailored solutions across retail, residential, and commercial sectors. Their commitment to quality, innovation, and customer service has made them a trusted partner across Europe, North America, Asia, and Australia. Why Apply? Competitive salary and benefits Work with a respected FM provider Opportunities for More ❯

need: A recognised in engineering or business, or substantial relevant experience in a related industry. Proven experience in managing complex projects and commercial contracts. Strong leadership, communication, negotiation, and customer service skills. Ability to work independently and collaboratively in a fast-paced, adaptable environment. Proficiency in Microsoft Office; experience with SAP or other ERP systems is desirable. What … through our Employee Assistance Programme Access to exclusive discounts on shopping, entertainment, travel and more Costco membership application support and discounted car leasing for you and your family Long Service Awards to recognise your contributions over time Continuous learning via Sulzer Learning Pathways and leadership development programmes Free on-site parking with excellent access to the M6/M42 … No visa or work permit support can be provided for this role. Why Birmingham? Our Birmingham Service Centre, officially opened by His Royal Highness The Duke of Kent in 2021, is a purpose-built site recognised as one of the UK's most advanced rotating equipment service facilities. With high-spec machining bays, a 50-tonne crane capacity More ❯

Monthly Recurring, IT MSP, VAR, New Business Development Chapman Tate Associates are excited to be recruiting for a dynamic IT Account Director on behalf of a leading IT Managed Service Provider (MSP). Our client has experienced rapid growth, acquiring over a range of businesses in recent years and expanding their portfolio of services across a range of disciplines … IT Account Director, you will play a key role in driving business growth by managing existing client relationships and identifying new opportunities. Your focus will be on delivering exceptional customer service and expanding the company's footprint across various IT services, including cloud-based infrastructure, cyber security, and unified communications. Key Responsibilities : Manage and grow a portfolio of More ❯

As a leading manufacturer with worldwide reach, we pride ourselves on innovation, quality, and customer satisfaction. We are looking for VB.NET/SQL Developer, who is aspirational and keen to learn and develop our untidy code, to join the team and thrive in a global business environment. BASIC SALARY: Up to £45,000 BENEFITS: · Pension · Holidays · Bespoke ERP LOCATION … Developer. VB.NET Developer - Manufacturer - UV Lamps Our bespoke ERP system runs everything from orders and inventory to dispatch and invoicing. With usage growing and a road map that includes customer facing web portals and rugged Android/AR warehouse devices, we need a developer who can: · Stabilise - Eliminate bugs that disrupt our current processes · Enhance - Deliver incremental features requested … and exceed your targets. THE COMPANY: We offer the very best package of the highest quality ultraviolet lamps and accessories. For nearly 30 years, our expert knowledge and exceptional customer service has helped us become market leaders, trusted by original equipment manufacturers worldwide to deliver premium technology at a fantastic price. INTERESTED? Please click apply. You will receive More ❯