1,051 to 1,075 of 1,942 Service Delivery Jobs

e.g., enterprise security architecture, compute services, storage, large-scale networking, virtualization, data center, integration architecture (API), orchestration technologies (Kubernetes, Docker, open stack), systems resiliency, service support, Secure application development lifecycle management (DevSecOps), and service delivery). Lead through influence, communicate effectively through clarity of thought and demonstrated … strong technologist with pragmatic view and creative mind, and a natural collaborator with line of business security architects, engineers, developers, application owners, service providers, and senior management. Proven experience securing cloud software, platforms and/or infrastructures Hands-on experience as an engineer or architect with public cloud technologies ...

Operational Excellence required to transform enterprise User Support, ITSM and technology reliability across a large global organisation. This is not a traditional ITIL/Service Delivery role . The focus is on improving Digital Employee Experience through ServiceNow, DEX monitoring, AI, observability and automation. Key qualifying question … applicants: Have you led a large internal Service Desk and used ServiceNow, DEX/XLA, AI or automation to measurably improve employee experience? Key requirements: Large internal Service Desk/End User Support leadership ServiceNow platform ownership DEX/Digital Employee Experience monitoring XLA-led service improvement ...

about LexisNexis Risk at https://risk.lexisnexis.com/About the Team The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with … drive change and enhance our current ways of working. About the Role As Customer Support Team Lead, you will take ownership of both operational delivery and strategic improvement initiatives within the Customer Support function. You will lead a high-performing team while remaining hands-on, supporting customer requests ...

Customer Solution Architect - CC1 Service Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships. Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type … experience in a customer‐facing Solution Architect or Technical Consultant role Strong experience producing customer‐facing HLDs and LLDs Experience designing SaaS or managed service solutions Understanding of regulated or compliance‐driven environments Excellent customer communication, workshop facilitation, and presentation skills Ability to balance customer requirements with product ...

Redsquid Communications in Scotland seeks a motivated Team Lead to provide mentoring and guidance to their IT Service Desk teams. This pivotal role drives service excellence, resolves customer issues, and develops team members while ensuring outstanding customer satisfaction. The ideal candidate will lead by example, mentor team members … deliver client service excellence. Responsibilities include managing ticket queues, developing the team, and implementing system improvements while ensuring compliance with SLAs and company policies. #J-18808-Ljbffr ...

strategy, performance, and growth of the EMEA Professional Services organization. Lead Engagement Managers, consultants, and their managers; set clear expectations for customer outcomes, delivery quality, and business performance. Build a strong leadership culture through coaching, mentoring, and developing managers and senior individual contributors. Plan for organizational growth, including hiring … skills development, succession, and capacity. Serve as an executive sponsor for strategic and complex customer implementations, building trusted relationships with customer executives and delivery teams. Build an AI‐enabled, outcome‐driven services model. Establish an engagement approach that begins with customer goals and measurable business outcomes, rather than focusing ...

customer network environments. Leverage innovative technology to solve real-world business problems and deliver scalable, robust services. Integrate emerging AI and automation methods into delivery practices to automate manual deployment processes, and support infrastructure-as-code platforms Analyze and monitor network performance providing impactful options for optimization, efficiency … resolution, demonstrating deep technical expertise to resolve sophisticated issues across a broad range of data centre technologies Develop and contribute digital intellectual capital, repeatable delivery frameworks, and knowledge-sharing practices.. Provide critical feedback to Engineering and Product organizations to influence future product roadmaps. Minimum Qualifications Bachelor's degree ...

Capgemini is seeking a SACM Analyst to govern the end-to-end Service Asset and Configuration Management in a multi-supplier environment. You will maintain the CMDB, ensure data quality, and drive improvements to support service delivery and decision-making. The role requires strong ITIL/ITSM ...

join their team on a 6-month contract. The successful candidate will lead on departmental data analysis, reporting and visualisation, helping to improve service delivery and support evidence-based decision-making. Key Responsibilities: · Lead the delivery of the Highways and Transport Data Strategy, establishing and maintaining … understand their data requirements and develop appropriate analytical solutions · Provide guidance and support to colleagues to improve data literacy and analytical capabilities across the service · Collaborate with other council departments to improve data sharing and support effective decision-making Job Requirements: · Proven experience extracting, cleaning and analysing large datasets ...

Zscaler, Netskope, paloalto, Broadcom ProxySG etc Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation … stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering patterns ...

About Ekco Founded in 2016, Ekco has quickly become one of Europe's fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk - powered by local expertise, delivered at European scale. …/identity, networking, and security architecture Experience delivering architecture within large-scale migration, modernisation, or enterprise transformation initiatives Deep understanding of enterprise IT operations, service delivery models, and ITIL-based governance frameworks Experience working in regulated or highly controlled enterprise environments Strong stakeholder management and communication skills across ...

priorities with longer-term planning and development. Key responsibilities of this IT Manager role will include: Lead the IT support function, ensuring incidents and service requests are resolved efficiently and colleagues receive an excellent service. Manage, coach and develop the Infrastructure & Support team, promoting accountability, collaboration and continuous improvement. … business continuity arrangements. Plan and deliver infrastructure and security projects, ensuring changes are managed safely and effectively. Identify opportunities to improve system reliability, service quality, efficiency and cost-effectiveness. Manage external suppliers, technical support partners, IT assets and technology procurement. Contribute to infrastructure strategy, budgets and the longer-term ...

Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achieve the Unit/account margin goals for the year 2. Achieve the margin goals through various … critical roles/people (Measurable: WMG, HR and LandD Dashboard) 6. Achieve SLAs/KPIs for programs - All green status - Zero defect delivery 7. Achieve formal published GandO for the program as agreed and tracked through customer governance 8. Ensure that Any misses to have a formal RCA based ...

Manager Location : Woking area (office-based) Salary : £36,000£46,000 per year Job Type : Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys … youll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services ...

control‐system driven, you'll help develop innovative solutions that improve safety, reliability, manufacturability and operational performance. Your contribution will directly support the delivery of products used in demanding environments across the global energy industry. About NOV NOV is a global leader in technology‐driven equipment, systems and engineering … lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

seeking an experienced Operations Manager for a full-time position at their headquarters in Fareham, UK. This role is pivotal for ensuring the effective delivery of Cobweb’s Support and Managed Services. The Operations Manager will manage operational performance, ensuring that service quality and SLAs are met. … ideal candidate will have a strong background in managing day-to-day services with a focus on delivery, efficiency, and customer experience. The position also offers a hybrid work model, requiring occasional travel. #J-18808-Ljbffr ...

Krones UK in Bolton seeks a Customer Service Manager to lead a defined customer portfolio, drive service delivery, and promote Krones products and services. The role requires proactive on-site customer engagement and strong leadership to ensure excellent technical support. The ideal candidate will manage a team … service engineers, resolve complex issues, and analyse feedback to improve customer satisfaction while coordinating with internal departments. #J-18808-Ljbffr ...

Delivery. You will translate design decisions into clear documentation, governance artifacts, decision logs, and implementation guidance. You'll provide high-quality design handoffs to delivery teams and offer strategic insights and risk assessments to program leadership. Communicate and Influence. You will facilitate design workshops, present recommendations to executive stakeholders … operating model expertise. Experience working within multi‐country, regulated HR, Payroll, and Time environments, with knowledge of target operating models, shared services, and HR service delivery practices. Data governance and analytics knowledge. Experience defining global data governance, reporting, analytics, and workforce insights strategies that support business objectives ...

with operational systems and databases, investigate and interpret complex information, and provide evidence to support management decisions, complaints, Freedom of Information (FOI) requests and service improvements. The Role You will be responsible for ensuring operational data is accurate, up to date and effectively used to support service delivery. … Maintain and update accurate operational data across relevant systems and databases. Analyse complex waste collection data to identify trends, gaps and opportunities for improved service delivery. Produce regular and ad hoc management reports, performance dashboards and analytical summaries. Retrieve, investigate and analyse historical operational information to support complaints ...

recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order … landscape shifts, we are using our competitive advantages to strengthen our brand further. One of our core growth strategiesis toDouble Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … Alten Group in early 2022. Job Summary: We are seeking a motivated and detail-oriented Tier 1 SOC Analyst to join our Security Operations service capability. As the first line of defence, you will be responsible for monitoring, detecting, and responding to security events and incidents in real-time. ...

colleagues from our transactions and advisory practices. Lead complex engagements, including commercials, resourcing and risk. Lead on business origination, including use of networks and delivery of pitches and presentations to senior clients. Lead on practice development initiatives and training programmes, supporting the continued focus on our team … integrations experience; and Broad knowledge and deep understanding of a typical IT function, including enterprise architecture, strategy, governance, systems integration, application development, service delivery and infrastructure. Experience working with Private Equity and senior IT stakeholders Adept at building strong working relationships with senior clients, including influence, advice ...

Location – London, United Kingdom Business Unit – ENGNE Compensation – Competitive (including bonus) Infosys- Engineering Services - OSS Architect At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable … application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing ...

Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable … working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will coordinate ...

both our products and customer satisfaction. Your expertise will guide internal resources and directly impact product evolution. **What You’ll Do** * Lead the strategic delivery of contracted services to customers and partners* Conduct comprehensive discovery sessions to understand business needs and requirements* Architect solution designs tailored to seamlessly integrate … education and experience in a related field; an advanced degree may be considered in lieu of professional experience* 4 years of experience in service delivery, finance, accounting, audit, or a related field Preferred Qualifications* Experience with enterprise risk, financial planning or analytics & reporting solutions and their related technology ...