Technical Support Agent (L2)
- Location
- United Kingdom
wider presence in North America, Europe and Asia both directly and through strategic partnerships. Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type of communications data. This includes many common platforms such as phone email, SMS, phone calls, Microsoft Teams … Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured. Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns. Team Collaboration & Knowledge Sharing Actively participate in team meetings, training sessions, and technical discussions to enhance ...