701 to 725 of 1,908 Service Delivery Jobs

infrastructure upgrades Keeping accurate technical documentation of client systems and site visits Offering remote support when needed, especially during quieter periods Building strong client relationships through excellent communication and service delivery What you’ll need: Proven experience in an IT Field Engineer or 2nd Line/Desktop Support role Strong knowledge of: Windows 10/11, Windows Server … DHCP, Group Policy Microsoft 365 admin centre, Exchange Online, Intune Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls) Confident in hardware troubleshooting across devices and peripherals Excellent customer service and time management skills Full UK driving licence and willingness to travel daily to client sites Nice to have (but not essential): Certifications such as CompTIA, Microsoft, or VMware More ❯

work within the Business Intelligence Team at Gloucestershire Health and Care NHS Foundation Trust and to support with Business Partnering our operational services. The post will contribute to the delivery of the team objectives by producing timely presentation of information, completion of reports in an accurate and concise format and monitoring of performance against local and national targets for … visualisations. Communication skills will also be needed to be able to explain conflicting information which may at times be challenging and contentious with significant organisational impact, or impact on service delivery. To challenge assumptions as appropriate. Maintaining confidentiality of all person patient identifiable data (both patients and staff) in the day to day working environment. Identify problems and inconsistencies … of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy More ❯

high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal … Professional desirable). Significant experience managing major/priority incidents in a fast-paced, ITIL-aligned environment. Familiarity with strategic business operations and risk-based decision making Experience in service delivery and cross-functional team leadership. Involvement in process improvement and governance initiatives. Ability to manage competing priorities and deliver high-quality results quickly. Analytical mindset with strong More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers … employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … documentation. The role also involves liaising with project managers and developers to address business and technical gaps. As a CS/DM specialist, you will focus on the Customer Service and Device Management aspects of our Customer Information System. Your work will focus on the core customer and field service aspects of the business working. An understanding of More ❯

evaluating and recommending enhancements as appropriate Requirements Ability to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities As the Rapid Response Sr. Network Engineer , you will act as a model of customer service excellence to all organizational staff members as part of DISA's J6 Service Delivery contract. You will support operations in a mission-critical communications environment. This role More ❯

travel, ideal for a tech-savvy professional who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters. Day to Day Work Responsibilities: Provide hands-on technical support for … and configuration records. Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. Provides technical support for end user devices hardware … Must have the ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance. Experience supporting end-user IT hardware and software in a desk-side or field service environment. Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Physical ability to: 4+ hours per day walking long distances within the airport and offices to support customer More ❯

mobile devices as well as end-user software). You will: Be flexible to work alternative weekends with occasional travel to regional stores and sites. Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with. Provide 1st & 2nd line support for PC, Mac, and store hardware issues and provide … diagnostics and fault finding. Basic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skills. Basic knowledge of networking. Experience working with call logging applications such as ServiceNow or Jira Service Management. Experience working with remote control and remote access products. Experience with mobile technology (iPhone, iPad), Video Conferencing, Audio Systems. About the Company Rewards and benefits Flexible working options More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

documentation, including system configurations, procedures, and operational guidelines Requirements B.A. + 14 yrs or OneDrive Storage Engineer (M365) Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery … and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows More ❯

and ServiceNow as part of your learning and development. Contribute to change management processes, including presenting proposals and documenting changes, while building your confidence in stakeholder communication. Support project delivery by learning Agile and ITIL methodologies, and how to manage time, quality, and budgets. What we're looking for: Experience & Technical Skills (nice to have, not essential to start … systems and customer relationship management (CRM) tools. Awareness of SQL, database reporting, or process automation platforms. Understanding of customer data privacy principles and an interest in utilities or public service delivery. Desire to work with technologies like HiAffinity, Jira, ServiceNow, and workflow management tools. Personal Qualities: A proactive learner with a genuine interest in growing your technical knowledge and … dependant on experience Hybrid role, with the expectations of a minimum two days a week in the office in Hatfield Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days. A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other More ❯

CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Ability to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

Flexible attitude, ability to perform under pressure Ability to work well within a team Excellent Test Script and Documentation skills Experience working in more than one of the following service delivery functions; development, support, software design or environment configuration Knowledge and experience of a broad range of technologies or expert in a single technology Ability to translate business … working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Onsite gyms or local discounts where no onsite More ❯

Job Responsibilities Assist in customer meetings, trade shows, conferences with public speaking on company capabilities. Responsible for numerous aspects of the contract to include program execution, meeting or exceeding delivery objectives and milestones, and outstanding cost performance. Responsible for formulating and enforcing work standards, developing and executing project schedules, reviewing work discrepancies, supervising personnel and communicating policies, procedures, and … training, and direction to staff; and serves as the single point of contact for all customer issues or concerns. Accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. Other duties as assigned. Minimum Qualifications Security Clearance - A current Secret level U.S. Government Security clearance is required; U.S. Citizenship required. Can More ❯

all FDIC Data will be logically separated to allow access only by those individuals who are providing to FDIC Support with respect to Unified Communications Cis Provide only FDIC Service Delivery Designees access to the UCMTs. Oversee preventive maintenance on Devices used by FDIC in connection with its Unified Communications ("Unified Communication Devices") based on manufacturer guidelines and … services: voice telephony, video conferencing, audio conferencing, and collaboration. You will oversee a team of agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In More ❯

Up to 10% Type of Travel: Local The Opportunity: CACI is looking for an Information System Security Officer (ISSO) to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program … CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations. Responsibilities: Verify that all requirements for More ❯

s degree in business, computer science, management information systems, or related field. 5+ years of relevant Project Management experience. Demonstrated experience supporting complex, large Enterprise IT programs that include Service Delivery, Data Architecture, Cloud Engineering, Agile development, and DevSecOps. Demonstrated experience defining measurable metrics to monitor progress. Desired An active Project Management Institute (PMI) Project Management Professional or More ❯

to obtain DHS EOD SCI Preferred Qualifications: Master's degree from an accredited college or university in IT Management, Engineering, or related field Proven experience (10+ years) in IT service delivery management Experience with User Activity Monitoring products and platforms Experience with Everfox High Speed Guard Platform Experience with Cisco or Juniper Networking Concepts Experience with On Premise More ❯

complex solution architectures, define requirements, and author design documentation and related technical artifacts that drive current and future program results, improving efficiency within the program and delivering improvements to service delivery to the customer, while working closely with the Chief Architect, engineering leads, and customer stakeholders. The Solution Architect will own solution design, engaging with all technical teams More ❯

facilities, equipment, and infrastructure systems. This role is critical in ensuring peak operational performance, safety, regulatory compliance, and cost-effective management of resources while minimizing downtime and ensuring continuous service delivery. Primary Responsibilities: Oversee daily operations and maintenance activities across facilities and infrastructure systems. Lead and manage a multidisciplinary team including technicians, engineers, and support staff. Develop and implement … field. 12-15 years of relevant professional experience, or 10-13 years with a Master's degree. Proven experience in program and project management, including planning, execution, and successful delivery within defined scope, time, and budget. Strong communication skills, with the ability to engage executive leadership and key stakeholders on matters of strategic importance. Experience leading cross-functional teams More ❯

implement, and maintain highly available and secure Kubernetes clusters Manage identity and access control using Keycloak Administer and optimize GitLab CI/CD pipelines and workflows to support software delivery Collaborate closely with developers to ensure platform reliability and compliance Develop and maintain infrastructure as code (IaC) using Terraform Expert understanding of Kubernetes, Helm, and Ansible Proven ability to … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Equal More ❯

implement, and maintain highly available and secure Kubernetes clusters Manage identity and access control using Keycloak Administer and optimize GitLab CI/CD pipelines and workflows to support software delivery Collaborate closely with developers to ensure platform reliability and compliance Develop and maintain infrastructure as code (IaC) using Terraform Expert understanding of Kubernetes, Helm, and Ansible Proven ability to … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

PeopleTec and the customer, ensuring strategic alignment with mission priorities. Oversee technical, schedule, and cost performance across all aspects of a mission-critical IDIQ program. Lead the development and delivery of technical analysis products, capabilities, and solutions supporting MSIC operations. Drive collaboration across teams, including internal personnel, partner organizations, and external vendors, ensuring seamless integration and execution. Develop and … enforce quality assurance processes to maintain the highest standards in product and service delivery. Build and execute staffing strategies, ensuring the best talent is recruited, retained, and aligned with project needs. Manage contract execution, funding, and performance, proactively identifying and mitigating risks. Generate and present reports on contract performance, project status, financial metrics, and key milestones. Support strategic business More ❯

ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government. Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments. The corporate infrastructure is robust and based on industry best practices as evidenced by our More ❯