726 to 750 of 1,903 Service Delivery Jobs

advanced IT support within a growing IT environment. Key Responsibilities: Lead end-to-end CRM implementation and optimisation (Salesforce/Dynamics). Automate processes across sales, onboarding, billing, and service delivery. Integrate CRM with platforms like Autotask, 3CX, and licensing systems. Manage internal projects and external vendors from scope to delivery. Provide Level 2/3 technical support across … in an MSP or IT services role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What’s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and More ❯

all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the … most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Responsibilities:- Service Management: - Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met. Deliver 1st to 3rd line support, including hands-on problem resolution. Oversee the rota-based support desk and out-of-hours … Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o v er-view of More ❯

academic, administrative, and research priorities. The ACIO supports the CIO in developing and executing the IT strategic plan, managing enterprise systems, and fostering a culture of innovation, security, and service excellence. Key Responsibilities Strategic Leadership & IT Governance Assist the CIO in developing and executing the IT strategic plan, prioritizing stewardship & sustainability by utilizing lean business practices, and ensuring alignment … with institutional goals. Oversee IT governance frameworks, ensuring transparent decision-making and stakeholder engagement. Represent IT in institutional committees, collaborating with academic, research, and administrative leaders. Operational & Service Excellence Lead IT's operational excellence program, ensuring reliable and efficient service delivery. Oversee the Federated IT program, IT Finance, IT Workforce & Talent Management, IT Portfolio & Project Management, and Enterprise … Architecture, as well as metrics and key performance indicators. Lead IT service management (ITSM) improvements to enhance efficiency, resilience, and user satisfaction. Ensure business continuity, disaster recovery, and cybersecurity policies meet institutional and regulatory requirements. Technology Innovation & Digital Transformation Identify and implement emerging technologies that enhance teaching, learning, research, and administrative functions. Oversee the technology leadership with IT Executive More ❯

with overall strategic priorities. Support the Site Lead in managing budgets and resources effectively. Foster team development and promote a culture of unity and shared success. Monitor and optimize service performance to consistently meet high standards. Support organizational change initiatives to improve and maintain customer operations. Collaborate with other program support functions to manage cross-functional processes for seamless … service delivery. Assist in preparing programmatic deliverables, monthly reporting, and responding to ad hoc requests Qualifications: University Degree in Business Management or equivalent experience 5+ years of work-related experience TS/SCI w/poly is required Experience managing enterprise programs $25M-$50M in value Managers major sub-function for a large program Demonstrated experience with business and … management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources. Expertise in Service Management and Service Integration solutions Ability to interact effectively across all organizational boundaries and with key customer and CACI stakeholders Extensive experience leading personnel, multiple teams with an emphasis on providing a culture of inclusiveness, independent thought, consistent communication More ❯

and quality (SHEQ) standards. Support billing and work-in-progress tracking through accurate time and task management. Collaborate with team members to drive continuous improvement in system performance and service delivery. Skills & Experience: HNC/HND or degree in Computer Science, IT, or Engineering (minimum 23 years experience preferred). Strong knowledge of Siemens SCADA/PLC and HMI … systems. Proficient with industrial networks and scripting/programming languages. Confident working with Windows environments and server maintenance. Excellent problem-solving, communication, and customer service skills. Able to work independently and as part of a small, cross-functional team. Benefits: Competitive salary with annual bonus and paid overtime. Company pension (5% contribution). 23 days annual leave plus bank More ❯

workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and service transformation. Act as a subject matter expert in VoC, providing actionable intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and … strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support More ❯

but are not limited to: Serves in critical roles in Passport S/TO/RS processing work functions (mail open, cashier, data entry, quality control, and PRISM), customer service and supervise at any level within the Division. If requested by Government management, ensure that sufficient inventory of supplies are on hand to meet current and anticipated demand. Plan … improve the training process/procedure. Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement. Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government. Assist with special projects received by the Division. In the event that the DPSM is absent … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

deployments. Infrastructure Maintenance: Conduct routine maintenance, including firmware updates, system upgrades, and virtual infrastructure management, aiming to automate processes where feasible. 3rd Line Support: Provide advanced support within the Service Desk, efficiently resolving escalated incidents in line with Helpdesk SLAs. Business As Usual Tasks: Perform essential operational tasks as needed to maintain continuous service delivery. Technical Expertise: Offer More ❯

applications. Implementing small changes to existing SharePoint and Power Automate workflows. Testing users requested enhancements. Assisting with migrating SharePoint functionality to Power Apps. Managing tier 2 support tickets in Service Now. Troubleshooting SharePoint and Power Apps issues. Documenting SharePoint and Power Apps solutions (workflows, formulas, custom code). Work Experience, Knowledge, Skills & Abilities: Bachelor's degree in information technology … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

years of security officer experience, with one year being served immediately prior to working on this contract in a supervisory capacity of five or more people (related military service such as Military Police or law enforcement service can be used to meet this requirement). Secret with ability to obtain a Top Secret, with eligibility for SAP and … Civilian missions to provide forward-leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Professional Services Delivery team are the post-sales implementers of Salesforce Analytics solutions, and therefore highly customer-facing. The Technical Architect Analytics consultant is an expert in designing and implementing Salesforce Analytics … with our customers on design, developing implementation strategies and architectural solutions that are performant, stable, and meet the needs of our clients and their end users. Job Responsibilities Lead delivery of client engagements for designing and implementing Salesforce Analytics centered technical solutions: Determine the technical approach based on the scope of work, design and implement the solution architecture, manage … to enable clients to maximize the value of their Data & Analytics environment and drive return-on-investment on their software. Travel to customer locations in support of sales and delivery efforts. MINIMUM QUALIFICATIONS Clearance. Active TS/SCI with Poly Experienced. 8+ years of experience working in Technical Data & Analytics or related field with a Bachelor's degree; or More ❯

vary between infrastructure deployments and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform … team members and help mentor less experienced staff to support their development. • Lead internal training sessions to increase the overall technical knowledge of the team, ensuring high standards of service delivery. Our ideal Technology Services Consultant has the following qualifications: • I.T Support experience required around 3rd Line Support. • Experience of project implementation, monitoring and maintaining systems and networks. • Expertise More ❯

solutions.?? About the Role:Reporting to Heads of IT and Business Intelligence, you'll lead on systems design, integration, and optimisation-driving improvements that support hybrid working and secure service delivery.?? Key Responsibilities:Assess and improve IT systems and infrastructureDesign scalable, secure architecture solutionsOversee system integrations (APIs, SQL, JSON, OData)Lead Power Apps and Azure-based innovationEnsure compliance with More ❯

budget, and management oversight. Provides support and coordination of technical program with USD A&S, USD R&E, and other agencies. Provides support to CDAO Programs. Interacts with other Service/Component contracting offices to facilitate open issues in contracting, technology, and budgeting, to include approval of work plans and public release documents. Perform complex financial analysis of contracting … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

with Tier 3 sustainment engineers. This position is integral to maintaining the operational integrity of a mission-critical network, requiring both technical expertise and a commitment to excellence in service delivery. Roles and Responsibilities: Incident Response: Quickly identify, triage, and address outages, analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 3 support when … national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable laws. NexGen More ❯

and resolve network outages, connectivity and security issues Automate network configuration and operational tasks through scripting Develop and maintain network documentation, diagrams and runbooks Work with external vendors and service providers for circuit deployments Participate in the evaluation and testing of new networking products/technologies • Provide guidance and knowledge transfer to junior team members Education and Experience Requirements … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯

IT and Business Intelligence team. Reporting to senior leadership, this role is pivotal in enhancing the firm's technology landscape, ensuring secure, efficient, and innovative systems that support legal service delivery. You'll work closely with stakeholders across the business to identify pain points, design technical solutions, and drive process optimisation. Key responsibilities include managing API integrations, leveraging Microsoft More ❯

certificate Proven experience in system security or a related field. Strong understanding of network security concepts including OSPF and APIs. Familiarity with ITIL practices related to incident management and service delivery. Knowledge of disaster recovery planning and execution. Experience with CI/CD processes for secure software development. Proficiency in using monitoring tools such as PRTG for system performance More ❯

organisations. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) and operational metrics. Identify patterns, anomalies, and opportunities within data to inform business strategies and improve service delivery. Collaborate with cross-functional teams to understand data requirements and provide analytical support. Ensure data integrity and compliance with relevant data protection regulations. Communicate findings and recommendations to More ❯

employees in more than 100 locations worldwide, this is a fantastic opportunity to join a respected organisation known for its people-first culture, commitment to innovation, and high-quality service delivery. The Role As an Information Security Consultant , you'll play a key role in enhancing the organisation's cyber resilience. You'll provide expert support across Microsoft More ❯

continued growth and impact. This is a key opportunity to join as their Enterprise Data Architect , helping shape the data architecture and governance that underpins critical decision-making and service delivery. Location: Hybrid - Minimum one day per week in a central London office Contract: Permanent, Full Time (37.5 hours per week, Mon-Fri, with occasional out-of-hours) Salary More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯