851 to 875 of 1,942 Service Delivery Jobs

Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional … ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac ...

Zero Trust Network Access (ZTNA). Manage technical debt and ensure alignment with business goals.• Operational Oversight: Provide leadership and operational oversight for network service delivery, including vendor and MSP management, infrastructure deployment, incident resolution, service performance, and continuous improvement. Act as a technical escalation point … experience in the design, implementation, and support of enterprise network infrastructure, including routing and switching, wireless networking, security technologies, cloud networking, ZTNA, and Security Service Edge (SSE).• Proven expertise with Cisco stack technologies, including Cisco routing and switching, Cisco FTD Next-Generation Firewalls (NGFW), and Secure Firewall Management ...

delivering excellent customer service. Key Responsibilities Application Support Provide 1st and 2nd line support/maintenance for all supported applications Systems Maintenance and Service Development Provide support to the Senior Information Analyst role in the development and delivery of new functionality and upgrades to existing solutions. Work … constantly develop and improve the effectiveness and quality of service provided to other business areas and continually build on operational relationships and operational understand. Face to Face Support Deliver face to face and remote technical support to colleagues Telephone Support Dealing with Service Desk telephone calls from colleagues ...

User Services, with Microsoft technologies at the heart of what youll do. Youll bring technical leadership across the design, build and delivery of our services, turning business needs into practical solutions that support our wider technology roadmap. Sitting between architecture and operational support, youll have the opportunity to influence … planning and delivering major version upgrades, ensuring smooth and controlled implementation. Act as a technical SME and escalation point for day-to-day service delivery, incidents and complex service requests. Drive greater automation and orchestration, finding smarter ways to deliver and manage our services. Create and maintain ...

drive innovative, end-to-end quality assurance and testing solutions, leveraging AI, continuous test automation, performance engineering, and advanced testing methodologies to accelerate secure delivery, minimise defects, and enhance the overall quality of IT solutions. If you're ready to grow your career and make a tangible difference … industry leaders, and grow your leadership skills. You will also play an important role in leading our quality engineering offering within the Government & Public Service industry, building relationships internally with industry partners and guiding our industry-aligned practitioners. You’ll also take responsibility for practice development activities such ...

Client Connector (ZCC), helping to strengthen security controls while enabling a modern, distributed workforce. Partnering closely with cybersecurity, networking, identity, endpoint, cloud, infrastructure, and service delivery teams, you will design, implement, and support secure access solutions that improve user experience, reduce operational risk, and advance KBR's Zero … activities. Create and maintain technical documentation, operational standards, implementation guides, support runbooks, and knowledge transfer materials. Collaborate with cybersecurity, networking, endpoint, cloud, infrastructure, and service management teams to improve secure access capabilities and operational maturity. Support strategic initiatives including Zero Trust transformation, SASE adoption, VPN modernization, tenant migrations, divestitures ...

help keep the technology behind Global's digital advertising estate reliable, resilient and ready to evolve. Reporting to the Head of Outdoor Digital Service Management, you will support infrastructure across the UK and Ireland, including London's TfL travel network. Key Responsibilities Develop digital infrastructure: Document existing capabilities … Support operational teams: Provide technical expertise to first‐line teams, particularly during live incidents and deployments, and maintain clear, useful documentation that supports effective service delivery. Deliver out‐of‐hours works: Take technical responsibility for planned installations and operational activities, including regular overnight work, ensuring delivery is safe ...

proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams. Experience working with technical subject matter experts across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines. Preferred Skills: Experience with documentation recovery, IT operational maturity, knowledge-management, or process standardization initiatives. Experience documenting … cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes. Experience with SharePoint-based documentation repositories and governance. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks. Experience within public sector, government, or other highly regulated environments. Required Education & Certifications: Bachelor's degree in Information ...

multi-product or cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations ...

multi-product or cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations ...

multi-product or cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical and reporting ...

want to work with modern platforms and influence technical decision-making. With an ambitious roadmap spanning cloud adoption, application modernisation, network transformation and service improvement, this is a business where infrastructure is viewed as a strategic enabler rather than simply a support function. You'll join a collaborative team … technology transformation, working on everything from cloud services and virtualisation to networking, resilience and business-critical applications. You'll combine technical expertise with project delivery, helping design, implement and support solutions that have a tangible impact across the organisation. Working alongside architects, project managers and service delivery ...

other business functions to shape data solutions that will deliver measurable business outcomes* Sets standards, prioritization criteria, and governance expectations. Prioritise and drive delivery through collaboration with delivery partners and cross-functional teams (engineering, architecture, data governance, BAU)* Lead/Partner with Data Product Owners to translate strategy … adoption of analytics products through targeted communications, champion networks, and embedded business support* Adopt AI & automation to enhance and support data product strategy and delivery* Collaborate closely with the development team to translate business needs into data product changes and ensure solutions meet agreed business requirements ...

other business functions to shape data solutions that will deliver measurable business outcomes Sets standards, prioritization criteria, and governance expectations. Prioritise and drive delivery through collaboration with delivery partners and cross-functional teams (engineering, architecture, data governance, BAU) Lead/Partner with Data Product Owners to translate strategy … adoption of analytics products through targeted communications, champion networks, and embedded business support Adopt AI & automation to enhance and support data product strategy and delivery Collaborate closely with the development team to translate business needs into data product changes and ensure solutions meet agreed business requirements ...

hybrid and on-premises environments, contributing to both operational support and strategic projects. You will have the chance to solve complex technical challenges, drive service improvements and play a key role in strengthening our cyber security and infrastructure capabilities. We are looking for motivated individuals who enjoy continuous learning … within a supportive NHS environment. If you are passionate about technology, enjoy making a tangible difference, and want your work to directly support the delivery of high-quality healthcare services, we would love to hear from you. Main duties of the job As an IT Infrastructure Specialist, you will ...

with company standards, products, and best practices. Maintain consistency and accuracy across customer proposals and technical documentation. Collaborate with Operations, Engineering, Product Management, and Service Delivery teams to validate solution feasibility. Support solution handover processes following contract award. Maintain detailed technical records within CRM and relevant business systems. … within the data centre , cloud, connectivity, AI, and digital infrastructure markets. Cross-Functional Collaboration Work closely with Sales, Operations, Engineering, Product, Customer Success, and Delivery teams. Support service implementation planning and customer transition activities. Contribute to internal knowledge sharing and technical training initiatives. Assist with the development ...

position is accountable for the successful execution of projects and programs, including scope, schedule, budget, quality, and customer satisfaction, and provides regular updates to Service Delivery Managers (SDMs) and Customer Experience Managers (CXMs) to ensure transparency and alignment across delivery and customer adoption goals. Responsibilities include managing … budget execution, ensuring operational excellence through accurate project reflection in Cisco's systems and tools, overseeing financial forecasting and reporting, and maintaining compliance with delivery governance standards. The role also coordinates with Cisco's vendor management teams to source bids, recommend partner selections, and create statements of work ...

#26WD101034Position overviewAs the Senior Director, EMEA Technical Advisory at Autodesk, you will report to the VP of Technical Advisory and will head up Consulting Delivery for our largest customers within the EMEA region. You will lead a large team chartered to drive transformational services that foster strong customer relationships … ensure successful Autodesk solution adoption.What you will doLead a team of 100+ employees responsible for Consulting Delivery and contribute to overall customer success and adoptionDevelop and execute against regional strategic plans that ensure the local Consulting Delivery team meets organizational objectivesIdentify and define the strategic regional Consulting Delivery ...

regulated environment. You will play a key role in maintaining resilient, secure, and high performing services, driving continuous improvement initiatives, and contributing to the delivery of critical business and operational outcomes across the organisation. This is a permanent, full-time position based in Aldershot, Basingstoke, Salisbury, Southampton, or Swindon. … corrective actions. Perform network upgrades, software patching, hardware refresh activities, lifecycle management, and capacity planning. Monitor network availability, performance, and utilization to ensure optimal service delivery and operational stability. Support backup, recovery, disaster recovery testing, high availability solutions, and operational resilience initiatives. Maintain network diagrams, configuration records, technical ...

depending on experience) Our Headquarters Southampton Hybrid working (4 days in office) Who we are We are Great Britain's national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about … client's digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, product strategy and delivery of a portfolio of digital services across our Government, Business and Consumer markets. You will operate at the intersection of Product, Technology, Data ...

depending on experience) Our Headquarters Southampton | Hybrid working (4 days in office) Who we are We are Great Britain's national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about … client's digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, product strategy and delivery of a portfolio of digital services across our Government, Business and Consumer markets. You will operate at the intersection of Product, Technology, Data ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global stakeholders, you will … shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

engineers. In addition to direct client responsibilities, the Senior Account Manager provides informal guidance and peer support to Account Managers, contributing to consistent delivery standards and the broader development of the Account Management function. Minimum Criteria Account management experience within IT managed services, professional services, or a comparable client … accounts, balancing commercial outcomes with long-term relationship value Identify and progress account expansion opportunities, informed by client needs and aligned to Synergy’s service portfolio Propose and scope project work in response to client requirements, in collaboration with service and technical teams Maintain accurate pipeline reporting ...