ITSM Contracts in the South East

IT Service Management (ITSM)
England > South East

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 116 65 111
Rank change year-on-year -51 +46 +27
Contract jobs citing ITSM 84 182 172
As % of all contract jobs advertised in the South East 1.50% 3.25% 2.23%
As % of the Processes & Methodologies category 1.80% 3.65% 2.49%
Number of daily rates quoted 53 129 123
10th Percentile £216 £269 £185
25th Percentile £410 £370 £224
Median daily rate (50th Percentile) £482 £462 £450
Median % change year-on-year +4.35% +2.65% -5.26%
75th Percentile £538 £580 £622
90th Percentile £548 £652 £660
England median daily rate £495 £473 £500
% change year-on-year +4.76% -5.50% +5.26%

All Process and Methodology Skills
South East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 4,666 4,990 6,915
As % of all contract IT jobs advertised in the South East 83.55% 89.04% 89.75%
Number of daily rates quoted 2,714 3,437 4,712
10th Percentile £255 £250 £231
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £510 £500 £500
Median % change year-on-year +2.00% - +8.11%
75th Percentile £625 £615 £600
90th Percentile £700 £700 £675
England median daily rate £525 £550 £540
% change year-on-year -4.55% +1.85% +8.00%
Number of hourly rates quoted 446 214 276
10th Percentile £13.00 £16.24 £12.28
25th Percentile £18.23 £22.16 £15.50
Median hourly rate £47.50 £50.00 £21.95
Median % change year-on-year -5.00% +127.79% -20.18%
75th Percentile £62.50 £64.91 £47.50
90th Percentile £76.93 £75.00 £63.25
England median hourly rate £37.18 £37.32 £25.00
% change year-on-year -0.38% +49.28% +11.11%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing ITSM in the South East.

Daily rate trend for ITSM in the South East

ITSM
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing ITSM in the South East over the 6 months to 28 May 2024.

Daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing ITSM in the South East.

Hourly rate trend for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -33 55 £500 +4.71% 19
Berkshire +10 45 £500 -9.09% 8
Hampshire +4 23 £325 -42.22% 8
Surrey +12 16 £285 -32.94% 7
Buckinghamshire -23 9 £431 -6.65% 6
West Sussex -7 6 - - 1
Middlesex - 3 £180 -
M4 Corridor - 2 £540 -
Kent +7 1 £230 +15.00%
Oxfordshire +6 1 - - 5
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.38%) CMS
1 2 (2.38%) Confluence
1 2 (2.38%) Microsoft Exchange
2 1 (1.19%) SharePoint
Applications
1 7 (8.33%) Microsoft Excel
2 2 (2.38%) Microsoft PowerPoint
3 1 (1.19%) Chatbot
Business Applications
1 1 (1.19%) Remedy ITSM
Cloud Services
1 16 (19.05%) OpenShift
2 6 (7.14%) Azure
2 6 (7.14%) SaaS
3 4 (4.76%) Entra ID
3 4 (4.76%) Microsoft 365
3 4 (4.76%) PaaS
4 3 (3.57%) AWS
4 3 (3.57%) Azure API Management
4 3 (3.57%) Azure Event Grid
4 3 (3.57%) Azure Logic Apps
4 3 (3.57%) IaaS
5 2 (2.38%) Power Platform
6 1 (1.19%) Dynamics 365
6 1 (1.19%) Salesforce Sales Cloud
6 1 (1.19%) Salesforce Service Cloud
6 1 (1.19%) Snowflake
Communications & Networking
1 16 (19.05%) VPN
2 11 (13.10%) Cisco Nexus
2 11 (13.10%) DMZ
2 11 (13.10%) Firewall
3 4 (4.76%) VSAN
4 3 (3.57%) Network Security
5 2 (2.38%) WebEx
6 1 (1.19%) SAN
Database & Business Intelligence
1 11 (13.10%) Elasticsearch
1 11 (13.10%) PostgreSQL
2 2 (2.38%) Power BI
3 1 (1.19%) Big Data
3 1 (1.19%) Relational Database
3 1 (1.19%) Tableau
3 1 (1.19%) Tableau Server
Development Applications
1 3 (3.57%) JIRA
1 3 (3.57%) Visual Studio
2 1 (1.19%) GitLab
General
1 11 (13.10%) Banking
1 11 (13.10%) Investment Banking
1 11 (13.10%) Social Skills
2 9 (10.71%) Public Sector
3 7 (8.33%) Retail
4 6 (7.14%) Finance
4 6 (7.14%) Legal
5 4 (4.76%) Organisational Skills
6 2 (2.38%) Analytical Skills
7 1 (1.19%) Automotive
7 1 (1.19%) Documentation Skills
7 1 (1.19%) Manufacturing
7 1 (1.19%) Publishing
7 1 (1.19%) Telecoms
Job Titles
1 16 (19.05%) Site Engineer
1 16 (19.05%) Site Reliability Engineer
2 14 (16.67%) Analyst
3 12 (14.29%) Developer
4 11 (13.10%) Blue Coat Engineer
4 11 (13.10%) Cisco Engineer
4 11 (13.10%) Cisco Network Engineer
4 11 (13.10%) Juniper Engineer
4 11 (13.10%) Network Engineer
5 10 (11.90%) ServiceNow Developer
6 8 (9.52%) Architect
7 6 (7.14%) Service Analyst
7 6 (7.14%) Service Architect
8 5 (5.95%) IT Analyst
8 5 (5.95%) Security Engineer
8 5 (5.95%) Service Management Analyst
9 4 (4.76%) Data Engineer
9 4 (4.76%) IT Support
9 4 (4.76%) Service Manager
9 4 (4.76%) Support Analyst
Libraries, Frameworks & Software Standards
1 11 (13.10%) Kafka
2 7 (8.33%) Web Services
3 3 (3.57%) .NET
3 3 (3.57%) Middleware
4 2 (2.38%) CSS
4 2 (2.38%) HTML
4 2 (2.38%) XML
5 1 (1.19%) AngularJS
5 1 (1.19%) JSON
5 1 (1.19%) Lightning Web Components
5 1 (1.19%) REST
5 1 (1.19%) SOAP
5 1 (1.19%) Twitter Bootstrap
5 1 (1.19%) Visualforce
Miscellaneous
1 15 (17.86%) Cloud Native
2 10 (11.90%) Management Information System
3 7 (8.33%) CMDB
4 3 (3.57%) Public Cloud
5 2 (2.38%) Video Conferencing
6 1 (1.19%) Product Ownership
Operating Systems
1 4 (4.76%) Windows
2 3 (3.57%) Windows 10
3 1 (1.19%) Linux
3 1 (1.19%) Red Hat Enterprise Linux
3 1 (1.19%) Solaris
Processes & Methodologies
1 33 (39.29%) ITIL
2 27 (32.14%) Service Management
3 25 (29.76%) Agile
4 18 (21.43%) DevOps
5 16 (19.05%) Collaborative Working
5 16 (19.05%) Microservices
5 16 (19.05%) Site Reliability Engineering
6 15 (17.86%) GitOps
7 14 (16.67%) High Availability
8 13 (15.48%) Containerisation
8 13 (15.48%) Task Automation
9 12 (14.29%) Change Management
10 11 (13.10%) Architectural Patterns
10 11 (13.10%) Change Control
10 11 (13.10%) Configuration Management
10 11 (13.10%) Design Patterns
10 11 (13.10%) Incident Response
10 11 (13.10%) Software Engineering
11 10 (11.90%) Continuous Improvement
11 10 (11.90%) Performance Tuning
Programming Languages
1 4 (4.76%) Java
1 4 (4.76%) Python
2 3 (3.57%) C#
2 3 (3.57%) PHP
2 3 (3.57%) Ruby
3 2 (2.38%) JavaScript
3 2 (2.38%) SQL
4 1 (1.19%) Apex Code
4 1 (1.19%) PL/SQL
Qualifications
1 45 (53.57%) Security Cleared
2 35 (41.67%) SC Cleared
3 8 (9.52%) Degree
4 7 (8.33%) DV Cleared
5 5 (5.95%) Computer Science Degree
6 4 (4.76%) VCAP
6 4 (4.76%) VMware Certified Professional (VCP)
7 3 (3.57%) Azure Certification
8 2 (2.38%) BPSS Clearance
9 1 (1.19%) DBS Check
9 1 (1.19%) HNC
9 1 (1.19%) ITIL Certification
Quality Assurance & Compliance
1 6 (7.14%) SLA
2 1 (1.19%) ISO/IEC 20000
2 1 (1.19%) QA
System Software
1 7 (8.33%) Active Directory
1 7 (8.33%) VMware Infrastructure
2 4 (4.76%) Hyper-V
2 4 (4.76%) VMware NSX
2 4 (4.76%) vSphere
3 3 (3.57%) Docker
3 3 (3.57%) Virtual Machines
4 1 (1.19%) NFS
Systems Management
1 16 (19.05%) Kubernetes
2 11 (13.10%) Argo
2 11 (13.10%) Grafana
2 11 (13.10%) Istio
2 11 (13.10%) Kibana
2 11 (13.10%) Prometheus
3 3 (3.57%) Single Sign-On
4 2 (2.38%) SCCM
5 1 (1.19%) Microsoft Intune
5 1 (1.19%) SmoothWall
Vendors
1 21 (25.00%) ServiceNow
2 17 (20.24%) Microsoft
3 11 (13.10%) Blue Coat
3 11 (13.10%) CheckPoint
3 11 (13.10%) Cisco
3 11 (13.10%) Fortinet
3 11 (13.10%) Juniper
4 7 (8.33%) VMware
5 2 (2.38%) Bloomberg
5 2 (2.38%) Citrix
5 2 (2.38%) Reuters
5 2 (2.38%) Salesforce
6 1 (1.19%) Cloudera
6 1 (1.19%) Remedy
6 1 (1.19%) Snow