The table below looks at the statistics for the Systems Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Systems Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Systems Support
Rank 518 505 482
Rank change year-on-year
-13 -23
Contract jobs requiring a Systems Support 88 74 109
As % of all contract IT jobs located in the UK 0.16% 0.14% 0.19%
As % of the Job Titles category 0.17% 0.15% 0.20%
Number of daily rates quoted 58 37 37
Average daily rate
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£320 £265 £275
Average daily rate % change year-on-year
+20.75% -3.63%
90% offered a daily rate of more than £168 £178 £224
10% offered a daily rate of more than £458 £450 £378
UK excluding London average daily rate £300 £250 £260
% change year-on-year
+20.00% -3.84%
Number of hourly rates quoted 10 7 16
Average hourly rate £19.00 £14.00 £15.82
Average hourly rate % change year-on-year
+35.71% -11.50%
90% offered a hourly rate of more than £13.54 £13.65 £12.13
10% offered a hourly rate of more than £37.80 £31.00 £24.00
UK excluding London average hourly rate £22.50 £15.00 £15.50
% change year-on-year
+50.00% -3.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Systems Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Systems Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Systems Support Jobs Demand Trend in the UK

Systems Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Systems Support within the UK.

Systems Support Daily Rate Trend in the UK

Systems Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Systems Support within the UK over the 3 months to 29 August 2014.

Systems Support Daily Rate Histogram in the UK

Systems Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Systems Support within the UK.

Systems Support Hourly Rate Trend in the UK

Systems Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Systems Support within the UK over the 3 months to 29 August 2014.

Systems Support Hourly Rate Histogram in the UK

Systems Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Systems Support within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 82 £320 +13.77% 34
London +26 40 £425 +36.00% 12
South East -10 16 £300 +20.00% 7
City of London +24 13 £438 +18.24% 5
Hampshire -10 7 £300 +122.22% 3
East of England -26 7 £175 -20.45% 4
West Midlands -10 6 £320 +8.93% 1
Southampton -7 5 £300 +66.66%
North West -13 5 £320 +28.00% 3
South West -33 4 £320 - 2
Scotland - 4 £375 - 2
West Sussex +3 3 £128 -
Birmingham -1 3 £320 +8.93%
Cambridgeshire -6 3 £143 - 3
Manchester -13 3 £320 +28.00%
Bristol - 3 £320 -
Leicestershire +10 2 - -
Berkshire +9 2 £200 -20.00% 1
Yorkshire +1 2 £320 - 1
East Midlands +1 2 - - 2
Milton Keynes -1 2 £375 +7.14% 1
Buckinghamshire -2 2 £375 +7.14% 1
Peterborough - 2 £175 -
Reading - 2 £200 - 1
Coventry - 2 - - 1
Leicester - 2 - -
Edinburgh - 2 £388 - 1
Essex - 2 £219 -
Surrey -2 1 £200 -42.85%
Farnborough -5 1 - - 1

Systems Support
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Systems Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Systems Support in their job title.

1 74 (42.05%) Windows
2 53 (30.11%) Microsoft
3 49 (27.84%) SQL
4 44 (25.00%) VMware
5 38 (21.59%) Finance
6 35 (19.89%) SQL Server
6 35 (19.89%) Active Directory
7 31 (17.61%) Linux
7 31 (17.61%) VMware Infrastructure
8 30 (17.05%) ITIL
9 26 (14.77%) SAN
9 26 (14.77%) Windows Server 2003
10 25 (14.20%) MS Excel
10 25 (14.20%) Windows Server 2008
11 24 (13.64%) MS Office
12 23 (13.07%) Windows 7
13 22 (12.50%) MS Exchange
13 22 (12.50%) HP
14 21 (11.93%) Windows XP
15 20 (11.36%) Oracle
15 20 (11.36%) Exchange Server 2010
16 19 (10.80%) Hyper-V
16 19 (10.80%) DNS
16 19 (10.80%) Citrix
16 19 (10.80%) Backup Exec
17 18 (10.23%) Symantec
18 17 (9.66%) Microsoft Certification
19 16 (9.09%) UNIX
20 15 (8.52%) Crystal Reports
20 15 (8.52%) ERP

Systems Support
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Systems Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Systems Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (12.50%) MS Exchange
2 20 (11.36%) Exchange Server 2010
3 14 (7.95%) Exchange Server 2007
3 14 (7.95%) Exchange Server 2003
4 11 (6.25%) SharePoint
5 10 (5.68%) IIS
6 3 (1.70%) Apache
6 3 (1.70%) Tomcat
6 3 (1.70%) SharePoint 2010
7 2 (1.14%) GlassFish
7 2 (1.14%) WebSphere
7 2 (1.14%) Lync
7 2 (1.14%) WebLogic
8 1 (0.57%) BizTalk Server
8 1 (0.57%) MQSeries
8 1 (0.57%) OpenStack
8 1 (0.57%) TIBCO EMS
8 1 (0.57%) Exchange Server 2000
Applications
1 25 (14.20%) MS Excel
2 24 (13.64%) MS Office
3 3 (1.70%) MS Visio
4 2 (1.14%) MS PowerPoint
4 2 (1.14%) MS Project
5 1 (0.57%) InfoPath
Business Applications
1 6 (3.41%) Agresso
2 2 (1.14%) Oracle General Ledger
2 2 (1.14%) Oracle EBS R12
2 2 (1.14%) ENOVIA
2 2 (1.14%) Dynamics CRM
2 2 (1.14%) Adaptiv
2 2 (1.14%) ReMetrica
3 1 (0.57%) CODA-Financials
3 1 (0.57%) HiPortfolio
3 1 (0.57%) Oracle EBS
3 1 (0.57%) Oracle Financials
3 1 (0.57%) Oracle Procure-to-Pay
3 1 (0.57%) Oracle Receivables
3 1 (0.57%) Oracle Assets
3 1 (0.57%) Oracle Payables
3 1 (0.57%) Markit EDM
3 1 (0.57%) SAP Oil and Gas
Cloud Services
1 2 (1.14%) Taleo
2 1 (0.57%) Office 365
Communications & Networking
1 26 (14.77%) SAN
2 19 (10.80%) DNS
3 15 (8.52%) DHCP
4 13 (7.39%) Firewall
5 11 (6.25%) Wireless
5 11 (6.25%) WAN
5 11 (6.25%) TCP/IP
6 8 (4.55%) LAN
7 6 (3.41%) iSCSI
7 6 (3.41%) Internet
8 5 (2.84%) DVB
8 5 (2.84%) LDAP
9 4 (2.27%) BIG-IP
9 4 (2.27%) Ethernet
10 3 (1.70%) Wi-Fi
10 3 (1.70%) FTP
11 2 (1.14%) VLAN
11 2 (1.14%) 4G
11 2 (1.14%) Radio Access Network
11 2 (1.14%) Intranet
Database & Business Intelligence
1 35 (19.89%) SQL Server
2 15 (8.52%) Crystal Reports
3 7 (3.98%) SQL Server Reporting Services
3 7 (3.98%) SQL Server 2008
4 6 (3.41%) SQL Server Integration Services
5 3 (1.70%) Firebird
5 3 (1.70%) SQL Server 2000
6 2 (1.14%) SQL Server 2005
6 2 (1.14%) SQL Server 2012
6 2 (1.14%) Oracle Database
6 2 (1.14%) MS Access
6 2 (1.14%) Oracle Reports
6 2 (1.14%) DTS
7 1 (0.57%) Oracle OWB
7 1 (0.57%) EDMS
7 1 (0.57%) PowerCenter
7 1 (0.57%) DB2
7 1 (0.57%) OLAP
7 1 (0.57%) MySQL
7 1 (0.57%) Data Warehouse
Development Applications
1 3 (1.70%) Visual Studio
1 3 (1.70%) Subversion
1 3 (1.70%) Team Foundation Server
2 2 (1.14%) VSS/SourceSafe
3 1 (0.57%) Atlassian Bamboo
General
1 38 (21.59%) Finance
2 10 (5.68%) Telecoms
3 9 (5.11%) Manufacturing
4 6 (3.41%) General Ledger
4 6 (3.41%) Advertising
5 5 (2.84%) Banking
5 5 (2.84%) Front Office
6 3 (1.70%) Retail
6 3 (1.70%) Investment Banking
6 3 (1.70%) Marketing
7 2 (1.14%) Publishing
7 2 (1.14%) Automotive
8 1 (0.57%) Multimedia
8 1 (0.57%) Law
8 1 (0.57%) Legal
8 1 (0.57%) Military
8 1 (0.57%) Electronics
8 1 (0.57%) Financial Institution
8 1 (0.57%) Back Office
8 1 (0.57%) International Banking
Libraries, Frameworks & Software Standards
1 8 (4.55%) .NET
2 4 (2.27%) HTML
3 3 (1.70%) Web Services
4 2 (1.14%) jQuery
4 2 (1.14%) .NET Framework
4 2 (1.14%) JSF
4 2 (1.14%) ASP.NET Web Forms
4 2 (1.14%) Classic ASP
4 2 (1.14%) ASP.NET
4 2 (1.14%) SAML
4 2 (1.14%) Middleware
5 1 (0.57%) Rendezvous
5 1 (0.57%) X-Windows
5 1 (0.57%) J2EE
5 1 (0.57%) COM
5 1 (0.57%) CSS
5 1 (0.57%) XHTML
5 1 (0.57%) EDI
5 1 (0.57%) FIX Protocol
5 1 (0.57%) Application Packaging
Miscellaneous
1 11 (6.25%) Management Information System
2 6 (3.41%) Credit Risk
2 6 (3.41%) Computer Science
3 5 (2.84%) AS400
3 5 (2.84%) MPEG
3 5 (2.84%) NHS
4 4 (2.27%) Foreign Exchange (FX)
4 4 (2.27%) Blackberry
5 3 (1.70%) Open Source
5 3 (1.70%) Market Risk
6 2 (1.14%) Statistics
6 2 (1.14%) Animation
6 2 (1.14%) Taxonomies
6 2 (1.14%) iPad
6 2 (1.14%) Enterprise Software
6 2 (1.14%) EPoS
6 2 (1.14%) Chip and PIN
7 1 (0.57%) IVR
7 1 (0.57%) Replication
7 1 (0.57%) Equities
Operating Systems
1 74 (42.05%) Windows
2 31 (17.61%) Linux
3 26 (14.77%) Windows Server 2003
4 25 (14.20%) Windows Server 2008
5 23 (13.07%) Windows 7
6 21 (11.93%) Windows XP
7 16 (9.09%) UNIX
8 9 (5.11%) Red Hat Enterprise Linux
9 8 (4.55%) Windows Server 2012
10 7 (3.98%) CentOS
11 5 (2.84%) Ubuntu
12 4 (2.27%) Solaris
13 2 (1.14%) Mac OS
13 2 (1.14%) Windows 8
13 2 (1.14%) AIX
14 1 (0.57%) SUSE
14 1 (0.57%) Mac OS X
14 1 (0.57%) Windows 2000
14 1 (0.57%) SELinux
14 1 (0.57%) Apple iOS
Processes & Methodologies
1 30 (17.05%) ITIL
2 15 (8.52%) ERP
3 7 (3.98%) Disaster Recovery
3 7 (3.98%) PRINCE2
4 6 (3.41%) User Acceptance Testing
4 6 (3.41%) Incident Management
4 6 (3.41%) Business Intelligence
4 6 (3.41%) Migration
5 5 (2.84%) Workflow
5 5 (2.84%) Performance Management
6 4 (2.27%) Time Management
6 4 (2.27%) Release Management
6 4 (2.27%) Data Entry
6 4 (2.27%) Change Control
6 4 (2.27%) ETL
6 4 (2.27%) Project Management
6 4 (2.27%) Asset Management
6 4 (2.27%) Validation
7 3 (1.70%) Agile Software Development
7 3 (1.70%) Stakeholder Management
Programming Languages
1 49 (27.84%) SQL
2 7 (3.98%) Java
3 6 (3.41%) Perl
3 6 (3.41%) T-SQL
4 5 (2.84%) VBA
4 5 (2.84%) PowerShell
5 4 (2.27%) VB
5 4 (2.27%) Shell Script
6 3 (1.70%) C
6 3 (1.70%) C#
6 3 (1.70%) PHP
6 3 (1.70%) Python
6 3 (1.70%) Bash Shell
7 2 (1.14%) Bourne shell
7 2 (1.14%) VBScript
7 2 (1.14%) VB.NET
7 2 (1.14%) VB6
8 1 (0.57%) PL/SQL
8 1 (0.57%) RPG
Qualifications
1 17 (9.66%) Microsoft Certification
2 15 (8.52%) Security Cleared
3 13 (7.39%) Degree
4 12 (6.82%) MCITP
5 9 (5.11%) SC Cleared
6 6 (3.41%) MCSE
7 4 (2.27%) MCSA
8 2 (1.14%) DV Cleared
8 2 (1.14%) MCDST
8 2 (1.14%) MCSM
8 2 (1.14%) MCP
8 2 (1.14%) CCNA
8 2 (1.14%) Cisco Certification
9 1 (0.57%) CCNP
9 1 (0.57%) ISEB
9 1 (0.57%) CCA
9 1 (0.57%) Citrix Certification
9 1 (0.57%) Oracle Certification
9 1 (0.57%) PRINCE2 Certification
9 1 (0.57%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (5.11%) SLA
2 2 (1.14%) JSP 440
2 2 (1.14%) ISO/IEC 27001
3 1 (0.57%) ISO 9001
3 1 (0.57%) Data Quality
3 1 (0.57%) QA
3 1 (0.57%) PCI DSS
System Software
1 35 (19.89%) Active Directory
2 31 (17.61%) VMware Infrastructure
3 19 (10.80%) Hyper-V
4 14 (7.95%) XenApp
5 9 (5.11%) NFS
6 6 (3.41%) VMware ESXi
7 5 (2.84%) VMware ESX
8 2 (1.14%) VMware Server
8 2 (1.14%) Oracle RAC
8 2 (1.14%) Shibboleth
8 2 (1.14%) Samba
9 1 (0.57%) Microsoft App-V
9 1 (0.57%) VMware Workstation
9 1 (0.57%) Terminal Server
9 1 (0.57%) Terminal Services
9 1 (0.57%) ISA Server
9 1 (0.57%) KVM
9 1 (0.57%) vSphere
9 1 (0.57%) UAG
9 1 (0.57%) Citrix Presentation Server
Systems Management
1 19 (10.80%) Backup Exec
2 6 (3.41%) SCCM
3 4 (2.27%) NetBackup
4 3 (1.70%) Puppet
4 3 (1.70%) McAfee ePO
4 3 (1.70%) YUM
5 2 (1.14%) SolarWinds Orion
5 2 (1.14%) SCSM
5 2 (1.14%) BMC PATROL
5 2 (1.14%) Nagios
6 1 (0.57%) Norton AntiVirus
6 1 (0.57%) Tivoli
6 1 (0.57%) Tivoli Storage Manager
6 1 (0.57%) Systems Management Server (SMS)
6 1 (0.57%) ITRS Geneos
6 1 (0.57%) Tivoli Endpoint Manager
6 1 (0.57%) WSUS
6 1 (0.57%) Ganglia
Vendors
1 53 (30.11%) Microsoft
2 44 (25.00%) VMware
3 22 (12.50%) HP
4 20 (11.36%) Oracle
5 19 (10.80%) Citrix
6 18 (10.23%) Symantec
7 14 (7.95%) Juniper
7 14 (7.95%) Red Hat
8 13 (7.39%) EMC
9 12 (6.82%) Apple
10 11 (6.25%) Meru Networks
11 9 (5.11%) Cisco
12 8 (4.55%) NetApp
13 7 (3.98%) Business Objects
14 5 (2.84%) Veritas
15 4 (2.27%) Northgate
15 4 (2.27%) F5
16 3 (1.70%) Bloomberg
16 3 (1.70%) McAfee
16 3 (1.70%) IBM
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