The table below looks at the statistics for the Systems Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Systems Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Systems Support
Rank 530 504 476
Rank change year-on-year
-26 -28
Contract jobs requiring a Systems Support 77 74 88
As % of all contract IT jobs located in the UK 0.13% 0.14% 0.17%
As % of the Job Titles category 0.15% 0.15% 0.18%
Number of daily rates quoted 35 37 43
Average daily rate
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£300 £281 £260
Average daily rate % change year-on-year
+6.66% +8.17%
90% offered a daily rate of more than £168 £171 £127
10% offered a daily rate of more than £440 £392 £425
UK excluding London average daily rate £300 £295 £260
% change year-on-year
+1.69% +13.46%
Number of hourly rates quoted 13 18 19
Average hourly rate £15.25 £20.50 £17.50
Average hourly rate % change year-on-year
-25.60% +17.14%
90% offered a hourly rate of more than £13.50 £15.01 £12.30
10% offered a hourly rate of more than £31.12 £31.00 £35.00
UK excluding London average hourly rate £14.38 £20.50 £17.50
% change year-on-year
-29.87% +17.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51736 48200 47778
As % of all contract IT jobs located in the UK 90.67% 92.73% 93.05%
Number of daily rates quoted 32633 29179 26851
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 2090 2095 2514
Average hourly rate £16.08 £17.00 £18.00
Average hourly rate % change year-on-year
-5.41% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £39.00 £37.80 £40.00
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

Systems Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Systems Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Systems Support Jobs Demand Trend in the UK

Systems Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Systems Support within the UK.

Systems Support Daily Rate Trend in the UK

Systems Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Systems Support within the UK over the 3 months to 21 November 2014.

Systems Support Daily Rate Histogram in the UK

Systems Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Systems Support within the UK.

Systems Support Hourly Rate Trend in the UK

Systems Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Systems Support within the UK over the 3 months to 21 November 2014.

Systems Support Hourly Rate Histogram in the UK

Systems Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Systems Support within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 76 £300 +6.66% 48
London +22 32 £313 +27.55% 17
South East -15 19 £300 +20.00% 14
Hampshire -12 10 £300 - 5
North West -7 7 - - 3
West Midlands -12 7 £350 +21.73% 1
South West -32 5 - - 7
Southampton - 5 £300 -
Cheshire +16 4 - - 1
City of London +7 4 £438 +37.79% 7
Devon - 4 - - 2
Yorkshire -10 3 - - 1
Surrey -11 3 £415 +66.00% 1
Chester - 3 - - 1
West Yorkshire 0 2 - -
Buckinghamshire -9 2 £108 -72.43% 1
Milton Keynes -9 2 £108 -72.43% 1
Manchester -12 2 - -
Basingstoke - 2 - - 2
Leeds - 2 - -
Berkshire 0 1 - - 1
Birmingham -4 1 - -
Cambridgeshire -9 1 £200 - 4
Scotland -13 1 - -
East of England -26 1 £200 -42.85% 6
North East - 1 £250 -
Uxbridge - 1 £263 -
West Sussex - 1 - - 2
North Yorkshire - 1 - - 1
Lancashire - 1 - -

Systems Support
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT contractor jobs within the UK that cited Systems Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Systems Support in their job title.

1 64 (38.55%) Windows
2 49 (29.52%) SQL
3 47 (28.31%) Microsoft
4 43 (25.90%) Finance
5 33 (19.88%) Windows Server 2008
6 31 (18.67%) Active Directory
7 30 (18.07%) VMware
8 29 (17.47%) Oracle
9 25 (15.06%) Windows 7
10 24 (14.46%) Linux
10 24 (14.46%) DNS
11 23 (13.86%) Windows Server 2003
11 23 (13.86%) SQL Server
12 22 (13.25%) MS Office
13 21 (12.65%) UNIX
14 20 (12.05%) MS Exchange
14 20 (12.05%) SAN
14 20 (12.05%) VMware Infrastructure
15 19 (11.45%) Symantec
16 18 (10.84%) Citrix
17 17 (10.24%) MS Excel
17 17 (10.24%) Windows XP
17 17 (10.24%) ITIL
17 17 (10.24%) Exchange Server 2010
18 16 (9.64%) Hyper-V
18 16 (9.64%) DHCP
19 15 (9.04%) Crystal Reports
20 14 (8.43%) Apple
20 14 (8.43%) Backup Exec
21 13 (7.83%) Migration

Systems Support
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT contractor jobs within the UK that cited Systems Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Systems Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (12.05%) MS Exchange
2 17 (10.24%) Exchange Server 2010
3 12 (7.23%) Exchange Server 2003
3 12 (7.23%) Exchange Server 2007
4 6 (3.61%) Lync
5 4 (2.41%) IIS
6 3 (1.81%) WebSphere
7 2 (1.20%) OpenStack
7 2 (1.20%) Apache
7 2 (1.20%) Tomcat
7 2 (1.20%) SharePoint
8 1 (0.60%) WebLogic
8 1 (0.60%) Blackberry Enterprise Server
8 1 (0.60%) LiveLink
8 1 (0.60%) MQSeries
8 1 (0.60%) JBoss
8 1 (0.60%) Exchange Server 2013
8 1 (0.60%) TIBCO EMS
Applications
1 22 (13.25%) MS Office
2 17 (10.24%) MS Excel
3 2 (1.20%) MS PowerPoint
3 2 (1.20%) Spreadsheet
4 1 (0.60%) InfoPath
Business Applications
1 6 (3.61%) Agresso
2 4 (2.41%) CODA-Financials
2 4 (2.41%) Oracle EBS R12
3 2 (1.20%) Adaptiv
3 2 (1.20%) ENOVIA
3 2 (1.20%) Oracle Financials
4 1 (0.60%) Markit EDM
4 1 (0.60%) Oracle Procure-to-Pay
4 1 (0.60%) HiPortfolio
4 1 (0.60%) Summit
Cloud Services
1 2 (1.20%) Microsoft Azure
1 2 (1.20%) Office 365
2 1 (0.60%) Google Apps
Communications & Networking
1 24 (14.46%) DNS
2 20 (12.05%) SAN
3 16 (9.64%) DHCP
4 11 (6.63%) Wireless
4 11 (6.63%) Firewall
5 10 (6.02%) WAN
6 8 (4.82%) LAN
7 7 (4.22%) DVB
8 6 (3.61%) FTP
8 6 (3.61%) VPN
9 5 (3.01%) TCP/IP
10 4 (2.41%) Wi-Fi
10 4 (2.41%) NAS
11 3 (1.81%) Network Security
11 3 (1.81%) Internet
12 2 (1.20%) DMZ
12 2 (1.20%) Intranet
12 2 (1.20%) HTTPS
12 2 (1.20%) VoIP
12 2 (1.20%) LDAP
Database & Business Intelligence
1 23 (13.86%) SQL Server
2 15 (9.04%) Crystal Reports
3 7 (4.22%) SQL Server 2008
4 6 (3.61%) SQL Server 2005
4 6 (3.61%) Relational Database
5 5 (3.01%) SQL Server Reporting Services
6 3 (1.81%) MS Access
6 3 (1.81%) RDBMS
7 2 (1.20%) Data Warehouse
7 2 (1.20%) DB2
8 1 (0.60%) MySQL
8 1 (0.60%) MongoDB
8 1 (0.60%) SQL Server 2012
8 1 (0.60%) Oracle Database
8 1 (0.60%) Data Mining
8 1 (0.60%) SQL Server 7
8 1 (0.60%) SQL Server 2000
8 1 (0.60%) EDMS
8 1 (0.60%) PowerMart
8 1 (0.60%) SQL Server Integration Services
Development Applications
1 3 (1.81%) JIRA
1 3 (1.81%) Team Foundation Server
2 2 (1.20%) SQL Server Management Studio (SSMS)
2 2 (1.20%) Visual Studio
2 2 (1.20%) VSS/SourceSafe
2 2 (1.20%) Toad
3 1 (0.60%) Subversion
3 1 (0.60%) Atlassian Bamboo
General
1 43 (25.90%) Finance
2 10 (6.02%) Banking
3 7 (4.22%) Manufacturing
3 7 (4.22%) Telecoms
4 6 (3.61%) Advertising
4 6 (3.61%) Investment Banking
5 5 (3.01%) Front Office
6 3 (1.81%) Automotive
6 3 (1.81%) Local Government
7 2 (1.20%) Legal
8 1 (0.60%) Multimedia
8 1 (0.60%) International Banking
8 1 (0.60%) Italian Language
8 1 (0.60%) Law
8 1 (0.60%) Publishing
8 1 (0.60%) Back Office
8 1 (0.60%) Electronics
8 1 (0.60%) Financial Institution
Libraries, Frameworks & Software Standards
1 4 (2.41%) HTML
1 4 (2.41%) .NET
1 4 (2.41%) CSS
1 4 (2.41%) Middleware
2 3 (1.81%) jQuery
3 2 (1.20%) FIX Protocol
4 1 (0.60%) LINQ
4 1 (0.60%) .NET Framework
4 1 (0.60%) Application Packaging
4 1 (0.60%) Web Services
4 1 (0.60%) XHTML
4 1 (0.60%) Rendezvous
4 1 (0.60%) J2EE
4 1 (0.60%) ASP.NET
4 1 (0.60%) COM
Miscellaneous
1 13 (7.83%) Analytical Skills
2 8 (4.82%) Management Information System
3 7 (4.22%) MPEG
4 6 (3.61%) NHS
4 6 (3.61%) Credit Risk
5 5 (3.01%) Foreign Exchange (FX)
6 4 (2.41%) Market Risk
7 3 (1.81%) Computer Science
7 3 (1.81%) Data Structures
7 3 (1.81%) Hedge funds
8 2 (1.20%) Enterprise Software
8 2 (1.20%) Reference Data
8 2 (1.20%) Equities
8 2 (1.20%) Statistics
8 2 (1.20%) Blackberry
9 1 (0.60%) Mainframe
9 1 (0.60%) AS400
9 1 (0.60%) Replication
9 1 (0.60%) Grid Computing
9 1 (0.60%) Clustering
Operating Systems
1 64 (38.55%) Windows
2 33 (19.88%) Windows Server 2008
3 25 (15.06%) Windows 7
4 24 (14.46%) Linux
5 23 (13.86%) Windows Server 2003
6 21 (12.65%) UNIX
7 17 (10.24%) Windows XP
8 9 (5.42%) Red Hat Enterprise Linux
9 5 (3.01%) AIX
10 4 (2.41%) Windows 8
10 4 (2.41%) Windows Server 2012
11 3 (1.81%) Solaris
11 3 (1.81%) Android
12 2 (1.20%) Mac OS X
12 2 (1.20%) Mac OS
12 2 (1.20%) CentOS
12 2 (1.20%) SUSE Linux Enterprise Server
13 1 (0.60%) SELinux
13 1 (0.60%) Apple iOS
13 1 (0.60%) SUSE
Processes & Methodologies
1 17 (10.24%) ITIL
2 13 (7.83%) Migration
3 12 (7.23%) ERP
3 12 (7.23%) User Acceptance Testing
4 7 (4.22%) Disaster Recovery
4 7 (4.22%) Validation
5 6 (3.61%) Time Management
6 5 (3.01%) Performance Management
6 5 (3.01%) Agile Software Development
7 4 (2.41%) Asset Management
7 4 (2.41%) Information Management
7 4 (2.41%) Incident Management
7 4 (2.41%) Systems Analysis
7 4 (2.41%) Release Management
7 4 (2.41%) Root Cause Analysis
8 3 (1.81%) Investment Management
8 3 (1.81%) Unit Testing
8 3 (1.81%) Data Migration
8 3 (1.81%) Data Validation
8 3 (1.81%) Data Entry
Programming Languages
1 49 (29.52%) SQL
2 9 (5.42%) VBA
2 9 (5.42%) Shell Script
3 8 (4.82%) Bash Shell
4 6 (3.61%) Korn
4 6 (3.61%) T-SQL
5 5 (3.01%) Perl
5 5 (3.01%) Java
6 3 (1.81%) JavaScript
6 3 (1.81%) sed
6 3 (1.81%) AWK
6 3 (1.81%) Python
6 3 (1.81%) C++
7 2 (1.20%) C
8 1 (0.60%) C#
8 1 (0.60%) PL/SQL
8 1 (0.60%) RPG
8 1 (0.60%) VB
8 1 (0.60%) PowerShell
8 1 (0.60%) Bourne shell
Qualifications
1 13 (7.83%) Microsoft Certification
2 11 (6.63%) MCITP
3 7 (4.22%) Degree
4 5 (3.01%) Security Cleared
5 4 (2.41%) SC Cleared
6 2 (1.20%) MCSE
7 1 (0.60%) MCSA
7 1 (0.60%) CCA
7 1 (0.60%) Citrix Certification
7 1 (0.60%) PRINCE2 Certification
7 1 (0.60%) VMware Certified Professional (VCP)
7 1 (0.60%) RHCSA
7 1 (0.60%) MCP
Quality Assurance & Compliance
1 9 (5.42%) SLA
2 2 (1.20%) QA
System Software
1 31 (18.67%) Active Directory
2 20 (12.05%) VMware Infrastructure
3 16 (9.64%) Hyper-V
4 13 (7.83%) XenApp
5 3 (1.81%) NFS
6 2 (1.20%) Platform Symphony
6 2 (1.20%) VMware ESX
7 1 (0.60%) VMware Workstation
7 1 (0.60%) Microsoft App-V
7 1 (0.60%) Oracle RAC
7 1 (0.60%) Citrix Presentation Server
7 1 (0.60%) VMware Server
7 1 (0.60%) Terminal Services
7 1 (0.60%) ISA Server
7 1 (0.60%) Samba
7 1 (0.60%) XenServer
7 1 (0.60%) Veritas Volume Manager
7 1 (0.60%) vSphere
7 1 (0.60%) Tivoli Directory Server
7 1 (0.60%) UAG
Systems Management
1 14 (8.43%) Backup Exec
2 4 (2.41%) SCCM
3 3 (1.81%) NetBackup
4 2 (1.20%) Symantec Endpoint Protection
4 2 (1.20%) YUM
4 2 (1.20%) Tivoli
5 1 (0.60%) Tivoli Storage Manager
5 1 (0.60%) Control-M
5 1 (0.60%) Nagios
5 1 (0.60%) Norton AntiVirus
5 1 (0.60%) SCOM
5 1 (0.60%) WSUS
5 1 (0.60%) Puppet
5 1 (0.60%) Tivoli Endpoint Manager
5 1 (0.60%) Symantec Enterprise Vault
5 1 (0.60%) ITRS Geneos
Vendors
1 47 (28.31%) Microsoft
2 30 (18.07%) VMware
3 29 (17.47%) Oracle
4 19 (11.45%) Symantec
5 18 (10.84%) Citrix
6 14 (8.43%) Apple
7 13 (7.83%) Red Hat
7 13 (7.83%) HP
7 13 (7.83%) EMC
7 13 (7.83%) Juniper
8 11 (6.63%) Meru Networks
9 7 (4.22%) Sun
9 7 (4.22%) Cisco
10 6 (3.61%) Sybase
10 6 (3.61%) Cognos
11 5 (3.01%) CODA
12 4 (2.41%) SAP
12 4 (2.41%) IBM
12 4 (2.41%) Northgate
12 4 (2.41%) Infor
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