The first part of the table below looks at the demand for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 22 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all Job Titles currently tracked.

Service Analyst
Location
3 months to
22 May 2012
Same period 2011Same period 2010
Rank398451413
Rank change year-on-year
Up+53Down-38
Matching permanent IT job ads629495392
As % of all permanent IT jobs located in the UK0.522 %0.404 %0.411 %
As % of the Job Titles category0.551 %0.428 %0.440 %
Number of salaries quoted538412338
Average salary£24,000£25,000£22,000
Average salary % change year-on-year
-4.00 %+13.63 %
90% of jobs offered a salary of more than£17,792£18,000£18,000
10% of jobs offered a salary of more than£37,500£35,156£30,000
UK excluding London average salary£23,000£22,500£21,500
% change year-on-year
+2.22 %+4.65 %
IT Job Market, Job Titles CategoryAll Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
11420611553789084
As % of all permanent IT jobs located in the UK94.71 %94.23 %93.30 %
Number of salaries quoted979339761273729
Average salary£42,500£42,500£42,500
90% of jobs offered a salary of more than£27,500£26,500£25,000
10% of jobs offered a salary of more than£70,000£75,000£72,500
UK excluding London average salary£38,000£37,500£36,500
% change year-on-year
+1.33 %+2.73 %

Service Analyst
Demand Trend

The chart provides the 3-month moving total of permanent IT jobs citing Service Analyst within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Demand Trend

Service Analyst
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend

Service Analyst
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 22 May 2012 within the UK.

Service Analyst Salary Histogram

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 22 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandUp+47584£24,250-3.00 %
LondonUp+5204£26,750-10.83 %
South EastDown-4144£25,000-3.84 %
City of LondonUp+3362£25,500-7.27 %
East of EnglandUp+2255£21,000-22.37 %
YorkshireDown-846£18,000-5.26 %
North WestUp+540£23,500+23.68 %
BerkshireDown-1035£26,000-20.00 %
West MidlandsDown-1135£35,000+40.00 %
South WestUp+534£21,000+2.43 %
HampshireDown-733£27,500-16.66 %
BuckinghamshireUp+1927£21,000-16.00 %
CambridgeshireUp+1325£24,750+45.58 %
ReadingUp+225£26,000-20.00 %
West YorkshireDown-625£19,000+2.70 %
ScotlandUp+1623£21,750+3.57 %
LeedsDown-1322£19,500+2.63 %
Milton KeynesUp+2421£23,000-2.12 %
ManchesterUp+721£23,500+23.68 %
SouthamptonDown-2120£40,000+81.81 %
East MidlandsUp+619£17,500-16.66 %
HertfordshireUp+2216£19,850-26.62 %
WiltshireDown-316£21,000+5.00 %
SurreyDown-2616£23,500-9.61 %
KentUp+3313£25,000-1.96 %
PeterboroughUp+1813£20,500+5.12 %
GlasgowUp+1413£19,500-31.57 %
South YorkshireDown-613£19,500-
WarwickshireDown-2113£40,000+33.33 %
BristolUp+912£24,500+25.64 %

Service Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2012, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1708 (53.68 %)Windows
2640 (48.52 %)ITIL
3533 (40.41 %)Microsoft
4500 (37.91 %)MS Office
5422 (31.99 %)Active Directory
6366 (27.75 %)MS Excel
7350 (26.54 %)Windows XP
8233 (17.66 %)SLA
9210 (15.92 %)Windows 7
10186 (14.10 %)Service Management
11184 (13.95 %)Citrix
12172 (13.04 %)Incident Management
13157 (11.90 %)Finance
14153 (11.60 %)MS Exchange
15146 (11.07 %)Microsoft Certification
16144 (10.92 %)Blackberry
17137 (10.39 %)Windows Server 2003
18133 (10.08 %)Service Delivery
19114 (8.643 %)Windows Server 2008
20106 (8.036 %)UNIX
2197 (7.354 %)Linux
2296 (7.278 %)SQL
2395 (7.202 %)Law
2491 (6.899 %)MCP
2588 (6.672 %)Legal
2680 (6.065 %)ITIL Certification
2777 (5.838 %)Problem Management
2876 (5.762 %)Retail
2975 (5.686 %)Degree
3072 (5.459 %)Windows Vista

Service Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2012, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

IT Job Market, Application Development CategoryApplication Development
139 (2.957 %)HTML
226 (1.971 %)CSS
324 (1.820 %)Middleware
421 (1.592 %)XML
518 (1.365 %).NET
616 (1.213 %)J2EE
715 (1.137 %)ASP
87 (0.531 %)Web Services
96 (0.455 %)ASP.NET
105 (0.379 %)K2 blackpearl
112 (0.152 %).NET Framework
121 (0.076 %)Application Packaging
121 (0.076 %)WebSphere
121 (0.076 %)COM
121 (0.076 %)Java RMI
IT Job Market, Application Platforms CategoryApplication Platforms
1153 (11.60 %)MS Exchange
260 (4.549 %)Exchange Server 2007
353 (4.018 %)Lotus Notes
446 (3.487 %)SharePoint
446 (3.487 %)Exchange Server 2010
537 (2.805 %)Blackberry Enterprise Server
537 (2.805 %)Apache
635 (2.654 %)Exchange Server 2003
715 (1.137 %)IIS
811 (0.834 %)SharePoint 2010
96 (0.455 %)CMS
104 (0.303 %)SharePoint Server
113 (0.227 %)WorkSite
113 (0.227 %)Lotus Domino
121 (0.076 %)WebLogic
121 (0.076 %)Tomcat
121 (0.076 %)Documentum
121 (0.076 %)Office Communications Server
IT Job Market, Applications CategoryApplications
1500 (37.91 %)MS Office
2366 (27.75 %)MS Excel
341 (3.108 %)MS PowerPoint
425 (1.895 %)MS Visio
56 (0.455 %)DeltaView
65 (0.379 %)MS Project
74 (0.303 %)Acrobat
74 (0.303 %)Spreadsheet
81 (0.076 %)Google Apps
81 (0.076 %)Office 365
IT Job Market, Business Applications CategoryBusiness Applications
17 (0.531 %)Dynamics CRM
24 (0.303 %)Agresso
31 (0.076 %)assyst
31 (0.076 %)Dynamics AX
31 (0.076 %)Remedy ITSM
31 (0.076 %)Oracle BPM
IT Job Market, Communications & Networking CategoryCommunications & Networking
169 (5.231 %)LAN
268 (5.155 %)TCP/IP
365 (4.928 %)WAN
461 (4.625 %)Internet
548 (3.639 %)Firewall
646 (3.487 %)DNS
744 (3.336 %)DHCP
842 (3.184 %)VPN
939 (2.957 %)VoIP
1024 (1.820 %)Wireless
1121 (1.592 %)SAN
1216 (1.213 %)IP Telephony
1312 (0.910 %)Intranet
1312 (0.910 %)Ethernet
1312 (0.910 %)Broadband
1410 (0.758 %)3G
157 (0.531 %)Wi-Fi
165 (0.379 %)Cisco IPT
165 (0.379 %)NAS
165 (0.379 %)SSL
IT Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
167 (5.080 %)SQL Server
210 (0.758 %)SQL Server 2005
210 (0.758 %)SQL Server 2008
36 (0.455 %)SQL Server 2000
45 (0.379 %)Oracle 8/8i
52 (0.152 %)MS Access
52 (0.152 %)Data Mining
52 (0.152 %)GIS
61 (0.076 %)SQL Server Integration Services
61 (0.076 %)Data Warehouse
61 (0.076 %)DTS
61 (0.076 %)SQLPlus
61 (0.076 %)Crystal Reports
IT Job Market, Development Applications CategoryDevelopment Applications
17 (0.531 %)Subversion
23 (0.227 %)Visual Studio
32 (0.152 %)MSI
32 (0.152 %)JIRA
41 (0.076 %)TestNG
41 (0.076 %)Maven
41 (0.076 %)NetBeans
41 (0.076 %)PVCS
41 (0.076 %)JUnit
IT Job Market, General CategoryGeneral
1157 (11.90 %)Finance
295 (7.202 %)Law
388 (6.672 %)Legal
476 (5.762 %)Retail
568 (5.155 %)Banking
656 (4.246 %)Telecoms
728 (2.123 %)French Language
827 (2.047 %)Back Office
924 (1.820 %)German Language
1019 (1.440 %)Spanish Language
1115 (1.137 %)Investment Banking
1115 (1.137 %)Arabic Language
1212 (0.910 %)Italian Language
137 (0.531 %)Manufacturing
137 (0.531 %)Advertising
144 (0.303 %)Financial Institution
144 (0.303 %)Games
144 (0.303 %)Czech Language
144 (0.303 %)Marketing
153 (0.227 %)Dutch Language
IT Job Market, Miscellaneous CategoryMiscellaneous
1144 (10.92 %)Blackberry
228 (2.123 %)EPoS
325 (1.895 %)PDA
423 (1.744 %)SaaS
521 (1.592 %)Management Information System
620 (1.516 %)N-Tier
620 (1.516 %)Thin Client
620 (1.516 %)Computer Science
620 (1.516 %)Fat Client
716 (1.213 %)iSeries
716 (1.213 %)Client/Server
716 (1.213 %)AS400
810 (0.758 %)Cloud Computing
99 (0.682 %)FMCG
99 (0.682 %)Mathematics
108 (0.607 %)iPhone
116 (0.455 %)Video Conferencing
116 (0.455 %)CMDB
125 (0.379 %)NHS
125 (0.379 %)iPad
IT Job Market, Operating Systems CategoryOperating Systems
1708 (53.68 %)Windows
2350 (26.54 %)Windows XP
3210 (15.92 %)Windows 7
4137 (10.39 %)Windows Server 2003
5114 (8.643 %)Windows Server 2008
6106 (8.036 %)UNIX
797 (7.354 %)Linux
872 (5.459 %)Windows Vista
939 (2.957 %)Windows 2000
1027 (2.047 %)Windows 2000 Server
1114 (1.061 %)Windows NT
1211 (0.834 %)Mac OS
135 (0.379 %)AIX
144 (0.303 %)Solaris
153 (0.227 %)NetWare
153 (0.227 %)Apple iOS
161 (0.076 %)Red Hat Enterprise Linux
161 (0.076 %)Android
161 (0.076 %)Mac OS X
161 (0.076 %)VMS
IT Job Market, Processes & Methodologies CategoryProcesses & Methodologies
1640 (48.52 %)ITIL
2186 (14.10 %)Service Management
3172 (13.04 %)Incident Management
4133 (10.08 %)Service Delivery
577 (5.838 %)Problem Management
670 (5.307 %)Time Management
751 (3.867 %)Root Cause Analysis
847 (3.563 %)Change Management
945 (3.412 %)Document Management
1037 (2.805 %)E-Commerce
1134 (2.578 %)ITSM
1233 (2.502 %)Configuration Management
1331 (2.350 %)Release Management
1429 (2.199 %)Continuous Improvement
1526 (1.971 %)Risk Management
1526 (1.971 %)Agile Software Development
1625 (1.895 %)Workflow
1724 (1.820 %)Project Management
1821 (1.592 %)Wealth Management
1919 (1.440 %)PRINCE2
IT Job Market, Programming Languages CategoryProgramming Languages
196 (7.278 %)SQL
248 (3.639 %)Java
332 (2.426 %)JavaScript
425 (1.895 %)Shell Script
513 (0.986 %)C
68 (0.607 %)C#
68 (0.607 %)Perl
73 (0.227 %)VBA
82 (0.152 %)Python
82 (0.152 %)PL/SQL
82 (0.152 %)T-SQL
82 (0.152 %)VBScript
91 (0.076 %)C++
91 (0.076 %)PowerShell
91 (0.076 %)R
IT Job Market, Qualifications CategoryQualifications
1146 (11.07 %)Microsoft Certification
291 (6.899 %)MCP
380 (6.065 %)ITIL Certification
475 (5.686 %)Degree
572 (5.459 %)MCSE
643 (3.260 %)CCNA
643 (3.260 %)Cisco Certification
737 (2.805 %)Security Cleared
836 (2.729 %)MCITP
930 (2.274 %)MCDST
1024 (1.820 %)MOS
1118 (1.365 %)SC Cleared
1216 (1.213 %)MCSA
1315 (1.137 %)A+ Certification
1411 (0.834 %)Network+ Certification
159 (0.682 %)JNCIA
167 (0.531 %)PRINCE2 Certification
174 (0.303 %)ECDL
174 (0.303 %)NCDA
174 (0.303 %)NCIE
IT Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1233 (17.66 %)SLA
29 (0.682 %)QA
36 (0.455 %)ISO 9001
43 (0.227 %)Sarbanes-Oxley
52 (0.152 %)BS7666
61 (0.076 %)ISO/IEC 27001
61 (0.076 %)COBIT
IT Job Market, System Software CategorySystem Software
1422 (31.99 %)Active Directory
224 (1.820 %)XenApp
318 (1.365 %)Terminal Services
417 (1.289 %)VMware Infrastructure
510 (0.758 %)UAG
69 (0.682 %)MetaFrame
76 (0.455 %)VMware ESX
76 (0.455 %)vSphere
84 (0.303 %)VMware ESXi
84 (0.303 %)Hyper-V
93 (0.227 %)WebMarshal
102 (0.152 %)Xen
102 (0.152 %)XenDesktop
111 (0.076 %)Microsoft Virtual Server
111 (0.076 %)Citrix Presentation Server
IT Job Market, Systems Management CategorySystems Management
122 (1.668 %)SCCM
215 (1.137 %)Nagios
313 (0.986 %)Backup Exec
410 (0.758 %)SCOM
59 (0.682 %)Unicenter
66 (0.455 %)Tivoli
74 (0.303 %)OpenView
83 (0.227 %)MOM
92 (0.152 %)Systems Management Server (SMS)
92 (0.152 %)ServiceCenter
92 (0.152 %)DameWare
101 (0.076 %)NetBackup
101 (0.076 %)WSUS
101 (0.076 %)CA SiteMinder
101 (0.076 %)Norton AntiVirus
101 (0.076 %)MAILsweeper
IT Job Market, Vendors CategoryVendors
1533 (40.41 %)Microsoft
2184 (13.95 %)Citrix
370 (5.307 %)Cisco
463 (4.776 %)VMware
555 (4.170 %)Lotus
648 (3.639 %)Apple
738 (2.881 %)Adobe
834 (2.578 %)Remedy
933 (2.502 %)HP
933 (2.502 %)BT
1032 (2.426 %)Oracle
1129 (2.199 %)Symantec
1227 (2.047 %)Avaya
1324 (1.820 %)ATG
1418 (1.365 %)Dell
1517 (1.289 %)McAfee
1517 (1.289 %)CheckPoint
1614 (1.061 %)Red Hat
1712 (0.910 %)Juniper
1712 (0.910 %)Sophos