The table below looks at the statistics for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Analyst
Rank 261 343 383
Rank change year-on-year
+82 +40
Permanent jobs requiring a Service Analyst 1184 803 754
As % of all permanent IT jobs located in the UK 1.05% 0.75% 0.65%
As % of the Job Titles category 1.11% 0.79% 0.68%
Number of salaries quoted 981 695 665
Average salary £24,000 £23,000 £24,000
Average salary % change year-on-year
+4.34% -4.16%
90% offered a salary of more than £18,250 £17,500 £18,000
10% offered a salary of more than £39,350 £39,000 £38,000
UK excluding London average salary £22,000 £21,000 £22,500
% change year-on-year
+4.76% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 101290 110833
As % of all permanent IT jobs located in the UK 94.51% 94.35% 95.22%
Number of salaries quoted 86308 84102 94334
Average salary £45,000 £43,164 £42,500
Average salary % change year-on-year
+4.25% +1.56%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 1 October 2014 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 1106 £24,000 +4.34% 145
London +78 436 £29,500 -1.66% 36
South East +30 225 £22,500 +7.14% 31
Yorkshire -12 118 £19,000 -17.39% 10
City of London +9 96 £28,000 -17.64% 16
West Yorkshire +2 81 £19,000 -11.62% 8
East of England +20 79 £25,500 +34.21% 23
North West +18 75 £20,000 -4.76% 11
Leeds 0 66 £19,125 -13.06% 4
West Midlands -3 62 £20,000 -9.09% 6
Surrey +16 56 £22,500 +9.75% 6
Berkshire +33 54 £26,000 +36.12% 3
East Midlands +11 52 £19,750 -5.95% 11
South West +14 50 £23,000 +12.19% 13
Hampshire -29 45 £20,750 +6.41% 5
Manchester -7 37 £19,500 - 4
Scotland +6 36 £24,000 -25.00% 1
Cheshire +11 31 £20,000 -8.04% 4
South Yorkshire -1 29 £22,500 +36.36%
Sheffield -2 28 £21,250 +28.78%
Wales +26 27 £21,250 +7.59% 4
Buckinghamshire +6 27 £24,000 +9.09% 11
Southampton -5 27 £20,750 +12.16% 2
Cambridgeshire +18 26 £26,250 +7.14% 15
Birmingham -9 26 £20,500 -6.81% 1
Glasgow +3 25 £24,000 -36.00%
South Wales +27 23 £21,250 +7.59% 4
Wiltshire +10 22 £23,500 -30.37% 6
Milton Keynes +1 22 £24,000 +14.28% 7
Reading +17 21 £21,250 +11.25% 2

Service Analyst
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1214 (56.07%) ITIL
2 1202 (55.52%) Windows
3 955 (44.11%) Active Directory
4 892 (41.20%) Microsoft
5 850 (39.26%) MS Office
6 672 (31.04%) MS Excel
7 627 (28.96%) Windows 7
8 492 (22.73%) SLA
9 436 (20.14%) Windows XP
10 401 (18.52%) Finance
11 390 (18.01%) MS Exchange
12 360 (16.63%) Citrix
13 322 (14.87%) Service Management
14 285 (13.16%) Microsoft Certification
15 254 (11.73%) Blackberry
16 253 (11.69%) Incident Management
17 221 (10.21%) Service Delivery
18 201 (9.28%) Windows Server 2003
18 201 (9.28%) Analytical Skills
19 168 (7.76%) Windows Server 2008
20 165 (7.62%) Legal
21 157 (7.25%) Cisco
22 155 (7.16%) Law
23 147 (6.79%) VMware
24 146 (6.74%) ITIL Certification
24 146 (6.74%) MCP
25 144 (6.65%) TCP/IP
26 143 (6.61%) Degree
27 141 (6.51%) Problem Management
28 131 (6.05%) MCSE

Service Analyst
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 390 (18.01%) MS Exchange
2 122 (5.64%) Blackberry Enterprise Server
3 86 (3.97%) Exchange Server 2007
4 67 (3.09%) Exchange Server 2010
5 64 (2.96%) SharePoint
6 63 (2.91%) Exchange Server 2003
7 56 (2.59%) Apache
8 52 (2.40%) Lync
9 49 (2.26%) IBM Notes
10 48 (2.22%) WorkSite
11 20 (0.92%) SharePoint 2010
12 19 (0.88%) IIS
13 17 (0.79%) Tomcat
14 10 (0.46%) CMS
14 10 (0.46%) Liferay
15 8 (0.37%) Exchange Server 2000
16 7 (0.32%) Moodle
17 6 (0.28%) Exchange Server 2013
18 4 (0.18%) Adobe CQ
19 3 (0.14%) TPMS
Applications
1 850 (39.26%) MS Office
2 672 (31.04%) MS Excel
3 113 (5.22%) MS PowerPoint
4 30 (1.39%) MS Visio
5 8 (0.37%) MS Project
6 7 (0.32%) Spreadsheet
7 5 (0.23%) Acrobat
8 3 (0.14%) Adobe Creative Suite
Business Applications
1 29 (1.34%) Remedy ITSM
2 7 (0.32%) Dynamics CRM
3 4 (0.18%) Oracle Applications
3 4 (0.18%) assyst
4 3 (0.14%) Dynamics NAV
4 3 (0.14%) Bond Adapt
4 3 (0.14%) Sage 50
5 2 (0.092%) SAP Oil and Gas
6 1 (0.046%) SAP CS
6 1 (0.046%) Misys Midas
6 1 (0.046%) Maximo
Cloud Services
1 42 (1.94%) Office 365
2 25 (1.15%) SaaS
3 15 (0.69%) Microsoft Azure
4 7 (0.32%) PaaS
4 7 (0.32%) IaaS
5 4 (0.18%) Cloud Computing
6 3 (0.14%) Amazon AWS
6 3 (0.14%) Amazon EC2
6 3 (0.14%) Amazon S3
7 2 (0.092%) Google Apps
Communications & Networking
1 144 (6.65%) TCP/IP
2 111 (5.13%) DNS
3 105 (4.85%) VoIP
3 105 (4.85%) WAN
4 102 (4.71%) LAN
5 91 (4.20%) DHCP
6 87 (4.02%) VPN
7 82 (3.79%) Internet
8 53 (2.45%) Firewall
9 49 (2.26%) Wireless
10 45 (2.08%) Broadband
11 43 (1.99%) ADSL
12 38 (1.76%) SAN
13 35 (1.62%) IP Telephony
14 32 (1.48%) Ethernet
15 25 (1.15%) 3G
16 17 (0.79%) Intranet
17 14 (0.65%) Cisco ASA
18 10 (0.46%) FWSM
19 9 (0.42%) Network Security
Database & Business Intelligence
1 55 (2.54%) SQL Server
2 22 (1.02%) SQL Server 2008
3 16 (0.74%) SQL Server 2005
4 9 (0.42%) MS Access
5 6 (0.28%) MySQL
6 5 (0.23%) Data Warehouse
7 4 (0.18%) DB2
7 4 (0.18%) Crystal Reports
8 3 (0.14%) Relational Database
9 2 (0.092%) Oracle Database
9 2 (0.092%) BusinessObjects XI
9 2 (0.092%) BusinessObjects Web Intelligence
10 1 (0.046%) SQL Server Reporting Services
10 1 (0.046%) Oracle Database 10g
10 1 (0.046%) Data Mining
10 1 (0.046%) SQL Server 2000
10 1 (0.046%) SQL Server 2012
Development Applications
1 10 (0.46%) JMeter
1 10 (0.46%) Selenium
2 5 (0.23%) JIRA
3 4 (0.18%) Team Foundation Server
4 1 (0.046%) Subversion
4 1 (0.046%) Serena SBM
General
1 401 (18.52%) Finance
2 165 (7.62%) Legal
3 155 (7.16%) Law
4 115 (5.31%) Banking
5 84 (3.88%) Telecoms
6 58 (2.68%) Retail
7 35 (1.62%) Financial Institution
8 26 (1.20%) French Language
9 25 (1.15%) Advertising
10 15 (0.69%) German Language
10 15 (0.69%) Investment Banking
11 14 (0.65%) Marketing
12 12 (0.55%) Publishing
13 10 (0.46%) Spanish Language
14 7 (0.32%) Italian Language
14 7 (0.32%) Back Office
15 5 (0.23%) Manufacturing
16 4 (0.18%) Pharmaceutical
16 4 (0.18%) Electronics
16 4 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 23 (1.06%) .NET
2 9 (0.42%) HTML
3 7 (0.32%) CSS
4 6 (0.28%) COM
5 4 (0.18%) Flash
6 3 (0.14%) Web Services
6 3 (0.14%) J2EE
6 3 (0.14%) WebSphere MQ
7 2 (0.092%) Hibernate
7 2 (0.092%) XML
8 1 (0.046%) Application Packaging
8 1 (0.046%) Java EE
8 1 (0.046%) SOAP
8 1 (0.046%) Middleware
8 1 (0.046%) OLE
Miscellaneous
1 254 (11.73%) Blackberry
2 201 (9.28%) Analytical Skills
3 101 (4.67%) Management Information System
4 43 (1.99%) Computer Science
5 40 (1.85%) iPhone
6 36 (1.66%) PDA
6 36 (1.66%) iPad
7 34 (1.57%) Thin Client
7 34 (1.57%) Video Conferencing
7 34 (1.57%) Fat Client
8 29 (1.34%) Mathematics
9 27 (1.25%) Hedge funds
10 24 (1.11%) Smartphone
11 22 (1.02%) EPoS
12 15 (0.69%) Statistics
13 9 (0.42%) Enterprise Software
14 8 (0.37%) Open Source
15 7 (0.32%) Informatics
15 7 (0.32%) IVR
15 7 (0.32%) AS400
Operating Systems
1 1202 (55.52%) Windows
2 627 (28.96%) Windows 7
3 436 (20.14%) Windows XP
4 201 (9.28%) Windows Server 2003
5 168 (7.76%) Windows Server 2008
6 82 (3.79%) Windows 8
7 80 (3.70%) Windows Server 2012
8 59 (2.73%) UNIX
9 50 (2.31%) Linux
10 39 (1.80%) Mac OS X
11 33 (1.52%) Windows Vista
12 27 (1.25%) Android
13 24 (1.11%) Windows 2000
14 13 (0.60%) Mac OS
15 10 (0.46%) Apple iOS
16 7 (0.32%) Windows Mobile
16 7 (0.32%) Windows Phone
17 5 (0.23%) Windows 2000 Server
18 3 (0.14%) Red Hat Enterprise Linux
19 1 (0.046%) CentOS
Processes & Methodologies
1 1214 (56.07%) ITIL
2 322 (14.87%) Service Management
3 253 (11.69%) Incident Management
4 221 (10.21%) Service Delivery
5 141 (6.51%) Problem Management
6 110 (5.08%) ITSM
7 91 (4.20%) ITIL V3
8 84 (3.88%) Project Management
9 81 (3.74%) Continuous Improvement
10 73 (3.37%) Change Management
11 67 (3.09%) Time Management
12 63 (2.91%) Asset Management
13 61 (2.82%) E-Commerce
14 53 (2.45%) PRINCE2
15 46 (2.12%) Risk Assessment
16 45 (2.08%) Document Management
16 45 (2.08%) CRM
17 44 (2.03%) Root Cause Analysis
18 43 (1.99%) Mentoring
19 42 (1.94%) Supplier Management
Programming Languages
1 115 (5.31%) SQL
2 55 (2.54%) C
3 13 (0.60%) PowerShell
4 12 (0.55%) JavaScript
5 10 (0.46%) Java
6 6 (0.28%) C#
7 5 (0.23%) T-SQL
8 4 (0.18%) Shell Script
9 3 (0.14%) Bash Shell
9 3 (0.14%) Korn
9 3 (0.14%) PL/SQL
9 3 (0.14%) AWK
9 3 (0.14%) sed
10 2 (0.092%) C++
10 2 (0.092%) PHP
11 1 (0.046%) COBOL
11 1 (0.046%) VBScript
11 1 (0.046%) VB
11 1 (0.046%) JCL
11 1 (0.046%) R
Qualifications
1 285 (13.16%) Microsoft Certification
2 146 (6.74%) ITIL Certification
2 146 (6.74%) MCP
3 143 (6.61%) Degree
4 131 (6.05%) MCSE
5 113 (5.22%) MCITP
6 105 (4.85%) MCSA
7 85 (3.93%) ITIL Foundation Certificate
8 81 (3.74%) Security Cleared
9 74 (3.42%) Cisco Certification
10 67 (3.09%) A+ Certification
10 67 (3.09%) CCNA
11 60 (2.77%) SC Cleared
12 50 (2.31%) MCTS
13 47 (2.17%) MCDST
14 25 (1.15%) Network+ Certification
15 21 (0.97%) MOS
16 19 (0.88%) Citrix Certification
17 14 (0.65%) DV Cleared
18 13 (0.60%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 492 (22.73%) SLA
2 14 (0.65%) QA
3 13 (0.60%) ISO/IEC 27001
4 12 (0.55%) PCI DSS
5 4 (0.18%) ISO 9001
6 2 (0.092%) TickIT
7 1 (0.046%) Sarbanes-Oxley
System Software
1 955 (44.11%) Active Directory
2 106 (4.90%) VMware Infrastructure
3 64 (2.96%) XenApp
4 43 (1.99%) Hyper-V
5 33 (1.52%) Terminal Services
6 20 (0.92%) MetaFrame
7 16 (0.74%) vSphere
8 12 (0.55%) UAG
9 11 (0.51%) XenDesktop
10 9 (0.42%) Firmware
11 5 (0.23%) XenServer
12 4 (0.18%) Citrix Presentation Server
12 4 (0.18%) Novell eDirectory
13 3 (0.14%) Tivoli Directory Server
13 3 (0.14%) Microsoft Virtual Server
13 3 (0.14%) Microsoft App-V
13 3 (0.14%) Xen
13 3 (0.14%) VMware ESXi
14 2 (0.092%) NFS
14 2 (0.092%) VMware Server
Systems Management
1 100 (4.62%) SCCM
2 38 (1.76%) Norton AntiVirus
3 30 (1.39%) Backup Exec
4 25 (1.15%) SCOM
5 9 (0.42%) ServiceCenter
6 7 (0.32%) NetBackup
7 6 (0.28%) Tivoli
8 5 (0.23%) Systems Management Server (SMS)
8 5 (0.23%) Cisco CUCM
9 4 (0.18%) Nagios
10 3 (0.14%) OpenView
10 3 (0.14%) DameWare
10 3 (0.14%) SCSM
10 3 (0.14%) Cisco UCCX
11 2 (0.092%) Symantec Enterprise Vault
11 2 (0.092%) Symantec Endpoint Protection
11 2 (0.092%) ARCserve
11 2 (0.092%) CiscoWorks
11 2 (0.092%) HP Data Protector
11 2 (0.092%) EMC NetWorker
Vendors
1 892 (41.20%) Microsoft
2 360 (16.63%) Citrix
3 157 (7.25%) Cisco
4 147 (6.79%) VMware
5 102 (4.71%) HP
6 92 (4.25%) Remedy
7 67 (3.09%) Apple
8 66 (3.05%) Symantec
9 49 (2.26%) Lotus
10 44 (2.03%) Dell
11 39 (1.80%) Avaya
11 39 (1.80%) ServiceNow
12 35 (1.62%) Interwoven
13 34 (1.57%) Juniper
13 34 (1.57%) McAfee
14 26 (1.20%) Sophos
14 26 (1.20%) Veeam
14 26 (1.20%) LANDesk
15 25 (1.15%) CheckPoint
16 23 (1.06%) Reuters
Halifax, West Yorkshire
Erin Associates
Salary: £20000 - £22000 per annum + Benefits
Posted: 1 hour ago
Cheshire
Mortimer Spinks
Posted: 13 hours ago
Weybridge, Surrey
FT Select
Salary: From £21,000 to £22,000 per annum plus benefits
Posted: 14 hours ago
Liverpool, Merseyside
4it Recruitment Ltd
Salary: Up to £20k
Posted: 14 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: 14 hours ago
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £10.00 per annum
Posted: 15 hours ago
Cheshire
Roc Search
Salary: £17000 - £20000 per annum
Posted: 15 hours ago
London
Clearwater People Solutions
Salary: £27000 - £30000 Per Annum
Posted: 15 hours ago
Leeds, West Yorkshire
TEKsystems
Salary: £22000 - £28000 per annum + Pension + Bonus
Posted: 16 hours ago
Peterborough, Cambridgeshire
@ITS
Salary: From £0 to £0 per annum Call to discuss
Posted: 17 hours ago
Newport, Gwent
Resource Management
Salary: £17000 - £20000 per annum
Posted: 17 hours ago
Leeds, West Yorkshire
Calibre Search Ltd
Salary: £20000 - £25000.00 per annum
Posted: 17 hours ago
Reading, Berkshire
Pepsico Beverages International Ltd
Salary: £27,000 per annum Salary Negotiable
Posted: 19 hours ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 20 hours ago
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: 20 hours ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 20 hours ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 21 hours ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 21 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 21 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits+Training
Posted: 21 hours ago