The first table below looks at the demand for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Analyst
Rank 339 350 400
Rank change year-on-year
+11 +50
Permanent jobs requiring a Service Analyst 946 794 680
As % of all permanent IT jobs located in the UK 0.77% 0.70% 0.54%
As % of the Job Titles category 0.82% 0.74% 0.57%
Number of salaries quoted 828 675 574
Average salary £23,500 £23,000 £24,500
Average salary % change year-on-year
+2.17% -6.12%
90% offered a salary of more than £18,500 £18,060 £18,500
10% offered a salary of more than £35,000 £34,000 £37,500
UK excluding London average salary £21,800 £22,000 £22,500
% change year-on-year
-0.90% -2.22%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
115980 107065 119193
As % of all permanent IT jobs located in the UK 94.49% 94.69% 94.79%
Number of salaries quoted 94004 89146 102136
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 16 April 2014 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +15 878 £24,000 +4.34% 124
London -23 327 £28,000 +5.66% 44
South East +56 204 £22,000 -2.22% 34
City of London +14 107 £27,500 -3.50% 17
Yorkshire -53 74 £21,000 -1.17% 8
North West +32 70 £23,500 - 5
South West +17 69 £20,000 -9.09% 8
Surrey +20 59 £22,000 -2.22% 14
West Yorkshire -42 53 £20,500 -6.81% 4
Manchester +34 52 £24,000 +1.05% 3
East of England -17 52 £27,500 +25.00% 13
East Midlands -17 48 £19,000 -15.55% 6
Hampshire +15 41 £19,500 -3.70% 4
Leeds -33 40 £21,000 -4.54% 2
Scotland +2 30 £24,500 +32.43% 8
Berkshire +8 28 £24,500 +4.25% 1
Wiltshire +3 28 £20,000 -33.33% 2
West Midlands +1 26 £18,750 -3.84% 4
Kent +1 25 £24,000 -3.03% 1
Buckinghamshire +3 21 £22,000 -12.00% 9
Reading +6 20 £20,000 -15.78%
South Wales +8 19 £20,000 -20.00% 3
Wales +6 19 £20,000 -20.00% 3
Hertfordshire +16 18 £33,000 +88.57% 5
Southampton +11 18 £18,500 -9.75% 1
South Yorkshire -2 17 £22,000 +7.31% 2
Devon +5 15 £18,500 -2.63%
Chippenham -5 15 £20,000 - 2
Northamptonshire -22 15 £21,000 -6.66% 1
West Sussex +3 14 £23,250 +3.33%

Service Analyst
Top 30 Related IT Skills

For the 6 months to 16 April 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 987 (55.95%) ITIL
2 939 (53.23%) Windows
3 766 (43.42%) Active Directory
4 728 (41.27%) MS Office
5 725 (41.10%) Microsoft
6 509 (28.85%) MS Excel
7 460 (26.08%) Windows 7
8 368 (20.86%) Windows XP
9 366 (20.75%) SLA
10 321 (18.20%) Citrix
11 312 (17.69%) MS Exchange
12 270 (15.31%) Service Management
13 247 (14.00%) Service Delivery
14 241 (13.66%) Finance
15 226 (12.81%) Microsoft Certification
16 205 (11.62%) Cisco
17 194 (11.00%) Blackberry
18 191 (10.83%) Incident Management
19 172 (9.75%) Windows Server 2008
20 171 (9.69%) Windows Server 2003
21 155 (8.79%) Degree
22 145 (8.22%) SQL
23 142 (8.05%) ITIL Certification
24 141 (7.99%) Problem Management
25 137 (7.77%) TCP/IP
26 116 (6.58%) LAN
26 116 (6.58%) WAN
26 116 (6.58%) MCP
27 113 (6.41%) VMware
28 112 (6.35%) Law

Service Analyst
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 312 (17.69%) MS Exchange
2 101 (5.73%) Blackberry Enterprise Server
3 91 (5.16%) Exchange Server 2010
4 89 (5.05%) Exchange Server 2007
5 85 (4.82%) SharePoint
6 74 (4.20%) Exchange Server 2003
7 41 (2.32%) Lync
8 38 (2.15%) IBM Notes
9 22 (1.25%) SharePoint 2010
10 18 (1.02%) Exchange Server 2013
11 16 (0.91%) IIS
12 14 (0.79%) Documentum
12 14 (0.79%) WorkSite
13 10 (0.57%) CMS
13 10 (0.57%) Moodle
14 5 (0.28%) TPMS
15 4 (0.23%) SAS
16 3 (0.17%) Lotus Domino
17 2 (0.11%) WebLogic
18 1 (0.057%) Lightstreamer
Applications
1 728 (41.27%) MS Office
2 509 (28.85%) MS Excel
3 65 (3.68%) MS PowerPoint
4 28 (1.59%) MS Visio
5 6 (0.34%) MS Project
6 3 (0.17%) AutoCAD
7 2 (0.11%) Spreadsheet
8 1 (0.057%) Acrobat
Business Applications
1 9 (0.51%) Dynamics CRM
2 8 (0.45%) assyst
3 6 (0.34%) Oracle CRM
3 6 (0.34%) Remedy ITSM
4 5 (0.28%) SAP ERP
4 5 (0.28%) SAP CRM
5 2 (0.11%) SAP FI
5 2 (0.11%) SAP FI-AP
5 2 (0.11%) Magento
5 2 (0.11%) Oracle Payables
6 1 (0.057%) Misys Midas
Cloud Services
1 25 (1.42%) Office 365
2 7 (0.40%) SaaS
Communications & Networking
1 137 (7.77%) TCP/IP
2 116 (6.58%) LAN
2 116 (6.58%) WAN
3 104 (5.90%) VPN
4 84 (4.76%) DNS
5 76 (4.31%) DHCP
6 73 (4.14%) Internet
7 70 (3.97%) Firewall
8 64 (3.63%) VoIP
9 40 (2.27%) ADSL
10 37 (2.10%) SAN
11 33 (1.87%) Wireless
11 33 (1.87%) IP Telephony
11 33 (1.87%) Cisco ASA
12 28 (1.59%) Ethernet
13 27 (1.53%) Broadband
14 23 (1.30%) FWSM
15 19 (1.08%) Cisco IPT
16 15 (0.85%) VLAN
17 14 (0.79%) Intranet
Database & Business Intelligence
1 43 (2.44%) SQL Server
2 9 (0.51%) Crystal Reports
3 8 (0.45%) MySQL
3 8 (0.45%) Relational Database
4 7 (0.40%) SQL Server 2008
5 6 (0.34%) MS Access
5 6 (0.34%) SQL Server 2005
6 5 (0.28%) SAP BW
6 5 (0.28%) SQL Server 2000
7 3 (0.17%) SQL Server 2012
8 2 (0.11%) Oracle Database
9 1 (0.057%) SQLite
9 1 (0.057%) DB2
Development Applications
1 8 (0.45%) JIRA
2 6 (0.34%) Team Foundation Server
3 2 (0.11%) Subversion
4 1 (0.057%) Hudson
4 1 (0.057%) Git (software)
General
1 241 (13.66%) Finance
2 112 (6.35%) Law
3 100 (5.67%) Legal
4 66 (3.74%) Banking
5 53 (3.00%) Telecoms
6 38 (2.15%) Retail
7 21 (1.19%) Financial Institution
8 20 (1.13%) Investment Banking
9 19 (1.08%) Advertising
10 12 (0.68%) French Language
11 11 (0.62%) Back Office
12 8 (0.45%) Games
12 8 (0.45%) Manufacturing
12 8 (0.45%) German Language
13 7 (0.40%) Marketing
14 6 (0.34%) Publishing
15 4 (0.23%) Spanish Language
16 3 (0.17%) Welsh Language
16 3 (0.17%) Dutch Language
16 3 (0.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 25 (1.42%) .NET
2 12 (0.68%) Web Services
3 10 (0.57%) COM
4 9 (0.51%) CSS
5 7 (0.40%) HTML
6 6 (0.34%) XML
7 4 (0.23%) Ajax
7 4 (0.23%) jQuery
8 3 (0.17%) SOAP
9 2 (0.11%) LAMP
9 2 (0.11%) Flash
10 1 (0.057%) REST
10 1 (0.057%) HTML5
10 1 (0.057%) JSON
10 1 (0.057%) MSMQ
10 1 (0.057%) EDI
10 1 (0.057%) ASP.NET
10 1 (0.057%) J2EE
10 1 (0.057%) Rendezvous
Miscellaneous
1 194 (11.00%) Blackberry
2 76 (4.31%) Management Information System
3 38 (2.15%) iPhone
4 29 (1.64%) Computer Science
5 27 (1.53%) Mathematics
6 18 (1.02%) PDA
7 16 (0.91%) Firmware
8 15 (0.85%) Hedge funds
8 15 (0.85%) Fat Client
8 15 (0.85%) Thin Client
8 15 (0.85%) EPoS
9 14 (0.79%) iPad
10 12 (0.68%) AS400
10 12 (0.68%) Video Conferencing
11 11 (0.62%) Statistics
11 11 (0.62%) Client/Server
12 10 (0.57%) Handset
13 9 (0.51%) CMDB
14 8 (0.45%) Smartphone
15 6 (0.34%) iSeries
Operating Systems
1 939 (53.23%) Windows
2 460 (26.08%) Windows 7
3 368 (20.86%) Windows XP
4 172 (9.75%) Windows Server 2008
5 171 (9.69%) Windows Server 2003
6 55 (3.12%) Linux
7 52 (2.95%) Windows 8
8 44 (2.49%) UNIX
9 41 (2.32%) Windows Vista
10 31 (1.76%) Mac OS X
11 27 (1.53%) Android
12 21 (1.19%) Windows 2000
12 21 (1.19%) Windows Server 2012
13 15 (0.85%) Apple iOS
14 12 (0.68%) Windows 2000 Server
15 9 (0.51%) Mac OS
16 7 (0.40%) Solaris
17 4 (0.23%) Windows Mobile
18 3 (0.17%) Windows Phone
19 1 (0.057%) Red Hat Enterprise Linux
Processes & Methodologies
1 987 (55.95%) ITIL
2 270 (15.31%) Service Management
3 247 (14.00%) Service Delivery
4 191 (10.83%) Incident Management
5 141 (7.99%) Problem Management
6 86 (4.88%) Change Management
7 60 (3.40%) Project Management
8 57 (3.23%) ITSM
9 55 (3.12%) Document Management
10 50 (2.83%) ITIL V3
10 50 (2.83%) Continuous Improvement
11 44 (2.49%) Time Management
12 41 (2.32%) Asset Management
13 38 (2.15%) PRINCE2
14 34 (1.93%) CRM
15 28 (1.59%) Stakeholder Management
16 26 (1.47%) Change Control
17 25 (1.42%) Configuration Management
18 23 (1.30%) Workflow
19 22 (1.25%) Release Management
Programming Languages
1 145 (8.22%) SQL
2 39 (2.21%) PowerShell
3 38 (2.15%) C
4 18 (1.02%) JavaScript
5 12 (0.68%) C#
6 11 (0.62%) PL/SQL
7 9 (0.51%) Java
8 6 (0.34%) PHP
9 5 (0.28%) VBScript
9 5 (0.28%) Perl
10 3 (0.17%) C++
11 2 (0.11%) Shell Script
11 2 (0.11%) VB
12 1 (0.057%) Python
12 1 (0.057%) COBOL
12 1 (0.057%) PL/1
12 1 (0.057%) FoxPro (VFP)
12 1 (0.057%) PowerHouse
12 1 (0.057%) JCL
Qualifications
1 226 (12.81%) Microsoft Certification
2 155 (8.79%) Degree
3 142 (8.05%) ITIL Certification
4 116 (6.58%) MCP
5 77 (4.37%) MCSE
6 73 (4.14%) MCSA
7 69 (3.91%) Cisco Certification
8 68 (3.85%) Security Cleared
9 63 (3.57%) CCNA
10 46 (2.61%) SC Cleared
11 42 (2.38%) MOS
12 37 (2.10%) MCDST
13 36 (2.04%) A+ Certification
14 34 (1.93%) MCITP
14 34 (1.93%) Network+ Certification
15 11 (0.62%) HND
16 10 (0.57%) MCTS
16 10 (0.57%) DV Cleared
17 9 (0.51%) VMware Certified Professional (VCP)
17 9 (0.51%) ISEB
Quality Assurance & Compliance
1 366 (20.75%) SLA
2 24 (1.36%) QA
3 7 (0.40%) ISO/IEC 27001
4 5 (0.28%) ISO 9001
4 5 (0.28%) Sarbanes-Oxley
5 2 (0.11%) BS15000
6 1 (0.057%) PCI DSS
6 1 (0.057%) COBIT
System Software
1 766 (43.42%) Active Directory
2 58 (3.29%) VMware Infrastructure
3 45 (2.55%) XenApp
4 40 (2.27%) Terminal Services
5 33 (1.87%) vSphere
6 32 (1.81%) VMware ESXi
7 20 (1.13%) Hyper-V
8 19 (1.08%) MetaFrame
9 11 (0.62%) UAG
9 11 (0.62%) XenDesktop
10 5 (0.28%) vCloud
10 5 (0.28%) Citrix Presentation Server
11 4 (0.23%) BlackBerry Internet Service
11 4 (0.23%) VMware Server
12 2 (0.11%) Terminal Server
13 1 (0.057%) Microsoft Virtual Server
13 1 (0.057%) VMware ESX
13 1 (0.057%) Microsoft App-V
Systems Management
1 51 (2.89%) SCCM
2 9 (0.51%) Norton AntiVirus
3 8 (0.45%) DameWare
4 7 (0.40%) ServiceCenter
5 6 (0.34%) Backup Exec
5 6 (0.34%) OpenView
6 5 (0.28%) Tivoli
7 4 (0.23%) SCOM
7 4 (0.23%) SCDPM
8 3 (0.17%) Tivoli Storage Manager
9 2 (0.11%) ARCserve
9 2 (0.11%) NetBackup
9 2 (0.11%) OVSD
9 2 (0.11%) WMI
9 2 (0.11%) HP Data Protector
9 2 (0.11%) Cisco CUCM
10 1 (0.057%) Opscode Chef
10 1 (0.057%) Puppet
Vendors
1 725 (41.10%) Microsoft
2 321 (18.20%) Citrix
3 205 (11.62%) Cisco
4 113 (6.41%) VMware
5 83 (4.71%) Remedy
6 69 (3.91%) HP
7 61 (3.46%) Apple
8 45 (2.55%) Avaya
9 42 (2.38%) Juniper
10 39 (2.21%) ServiceNow
11 37 (2.10%) Lotus
12 31 (1.76%) Symantec
12 31 (1.76%) F5
13 28 (1.59%) Dell
14 26 (1.47%) Oracle
14 26 (1.47%) CheckPoint
15 24 (1.36%) Mitel
16 22 (1.25%) McAfee
16 22 (1.25%) LANDesk
17 21 (1.19%) Sophos
London
Marcus Donald People
Salary: £20000 to £24000 per annum
Posted: 1 hour ago
Altrincham, Cheshire
360 Resourcing Solutions
Salary: £23k - 24k per year
Posted: 1 hour ago
London
Information Technology Services
Salary: £33k - 37k per year
Posted: 2 hours ago
Watford, Hertfordshire
Latcom Ltd
Salary: + good benefits
Posted: 18 hours ago
London
Spencer Rose
Salary: Up to £35,000 per annum
Posted: 19 hours ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: £15,000 per annum plus excellent benefits
Posted: 19 hours ago
London
McGregor Boyall
Salary: £20000 - £25000 per annum + Benefits
Posted: 20 hours ago
London
LA International
Salary: £20000 - £24000 per annum + Benefits
Posted: 20 hours ago
South East
OCS Resourcing
Salary: From £20,000 to £25,000 per annum
Posted: 20 hours ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Training Package + Great Benefits
Posted: 21 hours ago
City, London
Robert Half
Salary: £25000 - £30000 per annum + 6% Pension, 25 days holiday
Posted: 22 hours ago
Milton Keynes, Buckinghamshire
Harvey Nash plc
Posted: 22 hours ago
Warrington, Cheshire
Ascent People Ltd
Salary: £25000 - £28000 per annum + Bonus + Benefits
Posted: 22 hours ago
Chippenham, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £25000 - £27000 per annum + bonus
Posted: Yesterday
City, London
ComputAppoint
Salary: £30000 - £40000 per annum
Posted: Yesterday
City, London
4it Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: Yesterday
London
Empiric Solutions
Posted: Yesterday
Marlow, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: Yesterday
Surrey
Coal IT Services
Salary: From £22,000 to £27,000 per annum + Bens
Posted: Yesterday