The table below looks at the statistics for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Analyst
Rank 267 330 353
Rank change year-on-year
+63 +23
Permanent jobs requiring a Service Analyst 1169 873 826
As % of all permanent IT jobs located in the UK 1.06% 0.81% 0.73%
As % of the Job Titles category 1.12% 0.86% 0.76%
Number of salaries quoted 999 768 723
Average salary £24,000 £23,500 £23,500
Average salary % change year-on-year
+2.12% -
90% offered a salary of more than £19,000 £18,000 £18,000
10% offered a salary of more than £36,094 £35,000 £37,500
UK excluding London average salary £22,000 £22,000 £22,250
% change year-on-year
- -1.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 24 December 2014 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 1110 £24,000 +2.12% 94
London +70 410 £28,000 +3.70% 31
South East -3 226 £21,875 -2.77% 18
East of England +15 126 £25,500 +2.00% 7
Yorkshire -5 107 £20,000 -4.76% 9
West Yorkshire +25 90 £20,000 -2.43% 7
North West +20 87 £20,000 -9.09% 6
City of London +24 81 £28,000 -6.66% 11
Surrey -8 71 £21,750 -5.43% 6
Leeds +19 66 £22,500 +12.50% 4
West Midlands +3 63 £21,000 -23.63% 2
Cambridgeshire +43 61 £25,500 +6.25% 2
East Midlands +42 57 £21,500 +7.50% 13
Buckinghamshire +32 48 £23,000 +4.54% 5
Manchester -8 47 £21,500 -2.82% 2
Milton Keynes +39 46 £23,000 +12.19% 4
Northamptonshire +2 35 £22,000 +2.32% 4
South West -5 35 £22,500 +12.50% 8
Hampshire -29 35 £21,500 +6.17% 3
Berkshire +19 34 £24,000 -11.11% 2
Cheshire +22 31 £19,250 - 2
Peterborough +21 29 £21,910 -8.70% 1
Northampton +6 27 £22,000 -2.22% 3
Oxfordshire +25 22 £20,400 -14.55%
Cambridge +19 21 £25,500 +15.90% 1
Bedfordshire +5 20 £24,250 -13.39%
Reading +17 18 £21,500 +7.50% 2
Wales +11 18 £18,750 +13.63% 2
South Wales +7 18 £18,750 +13.63% 2
Croydon +17 17 £24,000 +5.49% 1

Service Analyst
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1362 (58.23%) ITIL
2 1305 (55.79%) Windows
3 1085 (46.39%) Microsoft
4 1042 (44.55%) Active Directory
5 1019 (43.57%) MS Office
6 766 (32.75%) MS Excel
7 728 (31.12%) Windows 7
8 557 (23.81%) SLA
9 466 (19.92%) Windows XP
10 440 (18.81%) Finance
11 409 (17.49%) MS Exchange
12 375 (16.03%) Citrix
13 372 (15.90%) Service Management
14 340 (14.54%) Blackberry
15 300 (12.83%) Incident Management
16 270 (11.54%) Service Delivery
17 250 (10.69%) Microsoft Certification
18 223 (9.53%) Analytical Skills
19 188 (8.04%) Law
20 182 (7.78%) Windows Server 2008
21 179 (7.65%) Windows Server 2003
22 178 (7.61%) MCP
23 173 (7.40%) Legal
24 170 (7.27%) Degree
25 169 (7.23%) Blackberry Enterprise Server
25 169 (7.23%) VMware
26 161 (6.88%) WAN
26 161 (6.88%) TCP/IP
27 160 (6.84%) ITIL Certification
28 153 (6.54%) Cisco

Service Analyst
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 409 (17.49%) MS Exchange
2 169 (7.23%) Blackberry Enterprise Server
3 90 (3.85%) Exchange Server 2010
4 87 (3.72%) Exchange Server 2007
5 82 (3.51%) Exchange Server 2003
6 69 (2.95%) SharePoint
7 63 (2.69%) IBM Notes
8 58 (2.48%) Apache
8 58 (2.48%) Lync
9 28 (1.20%) WorkSite
10 15 (0.64%) IIS
11 14 (0.60%) Tomcat
12 13 (0.56%) Exchange Server 2013
13 10 (0.43%) CMS
14 9 (0.38%) SharePoint 2010
15 8 (0.34%) Liferay
15 8 (0.34%) JBoss
16 6 (0.26%) Moodle
17 3 (0.13%) Documentum
17 3 (0.13%) IBM HTTP Server
Applications
1 1019 (43.57%) MS Office
2 766 (32.75%) MS Excel
3 150 (6.41%) MS PowerPoint
4 53 (2.27%) MS Visio
5 9 (0.38%) Spreadsheet
5 9 (0.38%) MS Project
6 7 (0.30%) Acrobat
7 2 (0.086%) Adobe Creative Suite
8 1 (0.043%) SPSS
Business Applications
1 25 (1.07%) Remedy ITSM
2 8 (0.34%) Dynamics CRM
3 5 (0.21%) Agresso
4 4 (0.17%) Oracle Applications
5 3 (0.13%) Sage 50
6 2 (0.086%) SAP Oil and Gas
6 2 (0.086%) assyst
7 1 (0.043%) Dynamics NAV
7 1 (0.043%) Changepoint
7 1 (0.043%) CA Clarity
7 1 (0.043%) Maximo
7 1 (0.043%) SAP CS
7 1 (0.043%) SAP BPC
Cloud Services
1 29 (1.24%) Office 365
2 22 (0.94%) SaaS
3 10 (0.43%) PaaS
3 10 (0.43%) IaaS
4 7 (0.30%) Microsoft Azure
5 3 (0.13%) Cloud Computing
5 3 (0.13%) Google Apps
6 1 (0.043%) Amazon EC2
6 1 (0.043%) Amazon S3
6 1 (0.043%) Amazon AWS
Communications & Networking
1 161 (6.88%) WAN
1 161 (6.88%) TCP/IP
2 150 (6.41%) LAN
3 133 (5.69%) DNS
4 132 (5.64%) Internet
5 111 (4.75%) DHCP
6 110 (4.70%) VPN
7 95 (4.06%) VoIP
8 82 (3.51%) Firewall
9 40 (1.71%) ADSL
10 36 (1.54%) SAN
11 33 (1.41%) Broadband
12 32 (1.37%) Ethernet
12 32 (1.37%) Wireless
12 32 (1.37%) IP Telephony
13 20 (0.86%) Intranet
14 17 (0.73%) Wi-Fi
15 15 (0.64%) Network Security
16 10 (0.43%) Cisco ASA
17 8 (0.34%) SSL
Database & Business Intelligence
1 65 (2.78%) SQL Server
2 24 (1.03%) SQL Server 2008
3 15 (0.64%) SQL Server 2005
4 11 (0.47%) MySQL
5 10 (0.43%) MS Access
6 8 (0.34%) PostgreSQL
7 6 (0.26%) Data Warehouse
8 5 (0.21%) SQL Server 2000
9 3 (0.13%) DB2
9 3 (0.13%) Oracle Database
10 2 (0.086%) Relational Database
10 2 (0.086%) Data Mining
11 1 (0.043%) RDBMS
11 1 (0.043%) Oracle Database 10g
11 1 (0.043%) BusinessObjects
11 1 (0.043%) Crystal Reports
11 1 (0.043%) SQL Server 2012
11 1 (0.043%) SQL Server Reporting Services
11 1 (0.043%) QlikView
Development Applications
1 9 (0.38%) JMeter
1 9 (0.38%) Selenium
2 4 (0.17%) JIRA
3 2 (0.086%) Team Foundation Server
3 2 (0.086%) Hudson
4 1 (0.043%) Serena SBM
4 1 (0.043%) Maven
4 1 (0.043%) Eclipse
4 1 (0.043%) Toad
General
1 440 (18.81%) Finance
2 188 (8.04%) Law
3 173 (7.40%) Legal
4 129 (5.52%) Banking
5 94 (4.02%) Telecoms
6 48 (2.05%) Retail
7 30 (1.28%) Advertising
8 26 (1.11%) Financial Institution
9 22 (0.94%) Marketing
10 19 (0.81%) Investment Banking
11 15 (0.64%) French Language
12 14 (0.60%) Manufacturing
13 11 (0.47%) Publishing
14 10 (0.43%) German Language
15 9 (0.38%) Spanish Language
15 9 (0.38%) Back Office
16 7 (0.30%) Local Government
17 6 (0.26%) Billing
18 4 (0.17%) Italian Language
18 4 (0.17%) Polish Language
Libraries, Frameworks & Software Standards
1 12 (0.51%) .NET
2 5 (0.21%) HTML
2 5 (0.21%) CSS
3 4 (0.17%) Application Packaging
3 4 (0.17%) COM
3 4 (0.17%) Flash
4 3 (0.13%) WAP
4 3 (0.13%) WebSphere MQ
4 3 (0.13%) J2EE
5 2 (0.086%) Middleware
6 1 (0.043%) OLE
6 1 (0.043%) Hibernate
6 1 (0.043%) Spring
6 1 (0.043%) LINQ
6 1 (0.043%) Mason
6 1 (0.043%) Oracle Fusion
6 1 (0.043%) Web Services
6 1 (0.043%) XML
Miscellaneous
1 340 (14.54%) Blackberry
2 223 (9.53%) Analytical Skills
3 131 (5.60%) Management Information System
4 65 (2.78%) Video Conferencing
5 57 (2.44%) iPhone
6 46 (1.97%) iPad
7 41 (1.75%) Fat Client
7 41 (1.75%) Thin Client
8 40 (1.71%) Computer Science
9 35 (1.50%) Smartphone
10 25 (1.07%) PDA
11 20 (0.86%) Mathematics
12 17 (0.73%) Hedge funds
13 16 (0.68%) EPoS
14 15 (0.64%) Enterprise Software
15 13 (0.56%) Statistics
16 12 (0.51%) Open Source
16 12 (0.51%) Performance Metrics
17 10 (0.43%) CMDB
18 8 (0.34%) IVR
Operating Systems
1 1305 (55.79%) Windows
2 728 (31.12%) Windows 7
3 466 (19.92%) Windows XP
4 182 (7.78%) Windows Server 2008
5 179 (7.65%) Windows Server 2003
6 120 (5.13%) Windows 8
7 82 (3.51%) Windows Server 2012
8 70 (2.99%) UNIX
9 50 (2.14%) Windows Vista
10 37 (1.58%) Linux
11 35 (1.50%) Mac OS X
12 29 (1.24%) Android
13 17 (0.73%) Apple iOS
13 17 (0.73%) Mac OS
14 12 (0.51%) Windows Phone
15 11 (0.47%) Windows 2000
16 8 (0.34%) Windows Mobile
17 2 (0.086%) CentOS
17 2 (0.086%) Red Hat Enterprise Linux
18 1 (0.043%) Debian
Processes & Methodologies
1 1362 (58.23%) ITIL
2 372 (15.90%) Service Management
3 300 (12.83%) Incident Management
4 270 (11.54%) Service Delivery
5 133 (5.69%) Problem Management
6 130 (5.56%) ITSM
7 110 (4.70%) ITIL V3
8 90 (3.85%) Change Management
9 76 (3.25%) Project Management
10 70 (2.99%) Continuous Improvement
11 68 (2.91%) Document Management
12 62 (2.65%) Asset Management
13 60 (2.57%) Time Management
13 60 (2.57%) CRM
13 60 (2.57%) E-Commerce
14 53 (2.27%) PRINCE2
15 52 (2.22%) Supplier Management
16 47 (2.01%) Risk Assessment
17 43 (1.84%) Kalman Filter
18 40 (1.71%) Mentoring
Programming Languages
1 116 (4.96%) SQL
2 49 (2.09%) C
3 16 (0.68%) Java
4 8 (0.34%) PowerShell
5 6 (0.26%) T-SQL
6 5 (0.21%) Shell Script
7 3 (0.13%) AWK
7 3 (0.13%) Korn
7 3 (0.13%) Bash Shell
7 3 (0.13%) sed
7 3 (0.13%) C#
8 2 (0.086%) PL/SQL
9 1 (0.043%) R
9 1 (0.043%) JavaScript
9 1 (0.043%) PHP
9 1 (0.043%) VBScript
9 1 (0.043%) VB
Qualifications
1 250 (10.69%) Microsoft Certification
2 178 (7.61%) MCP
3 170 (7.27%) Degree
4 160 (6.84%) ITIL Certification
5 104 (4.45%) ITIL Foundation Certificate
6 96 (4.10%) MCSE
6 96 (4.10%) Security Cleared
7 90 (3.85%) MCSA
8 84 (3.59%) Cisco Certification
9 75 (3.21%) CCNA
10 71 (3.04%) SC Cleared
11 69 (2.95%) MCITP
12 55 (2.35%) A+ Certification
13 44 (1.88%) MCDST
14 38 (1.62%) MCTS
15 28 (1.20%) MOS
16 18 (0.77%) HND
16 18 (0.77%) Citrix Certification
17 13 (0.56%) DV Cleared
18 12 (0.51%) Network+ Certification
Quality Assurance & Compliance
1 557 (23.81%) SLA
2 16 (0.68%) ISO/IEC 27001
3 14 (0.60%) PCI DSS
4 13 (0.56%) ISO 9001
5 11 (0.47%) QA
6 1 (0.043%) Sarbanes-Oxley
System Software
1 1042 (44.55%) Active Directory
2 135 (5.77%) VMware Infrastructure
3 81 (3.46%) XenApp
4 43 (1.84%) Hyper-V
5 39 (1.67%) Terminal Services
6 25 (1.07%) XenDesktop
7 18 (0.77%) Citrix Presentation Server
8 12 (0.51%) MetaFrame
9 11 (0.47%) XenServer
10 10 (0.43%) vSphere
11 9 (0.38%) UAG
12 5 (0.21%) Firmware
12 5 (0.21%) Novell eDirectory
13 4 (0.17%) NFS
13 4 (0.17%) Microsoft App-V
13 4 (0.17%) Xen
14 3 (0.13%) Tivoli Directory Server
15 2 (0.086%) Microsoft Virtual Server
16 1 (0.043%) VMware ESX
16 1 (0.043%) EMC RecoverPoint
Systems Management
1 122 (5.22%) SCCM
2 44 (1.88%) Norton AntiVirus
3 35 (1.50%) Backup Exec
4 26 (1.11%) SCOM
5 18 (0.77%) OpenView
6 17 (0.73%) Systems Management Server (SMS)
7 8 (0.34%) Tivoli
8 7 (0.30%) NetBackup
8 7 (0.30%) ServiceCenter
9 6 (0.26%) McAfee ePO
9 6 (0.26%) DameWare
10 4 (0.17%) SCSM
11 3 (0.13%) Symantec Enterprise Vault
11 3 (0.13%) Nagios
11 3 (0.13%) Cisco UCCX
11 3 (0.13%) Unicenter
12 2 (0.086%) HP Data Protector
12 2 (0.086%) ARCserve
12 2 (0.086%) CiscoWorks
12 2 (0.086%) ITRS Geneos
Vendors
1 1085 (46.39%) Microsoft
2 375 (16.03%) Citrix
3 169 (7.23%) VMware
4 153 (6.54%) Cisco
5 123 (5.26%) HP
6 81 (3.46%) Remedy
7 77 (3.29%) Symantec
8 67 (2.86%) Apple
9 63 (2.69%) Lotus
10 53 (2.27%) Dell
11 50 (2.14%) Avaya
12 40 (1.71%) Bloomberg
13 39 (1.67%) Reuters
14 34 (1.45%) ServiceNow
15 32 (1.37%) Interwoven
16 30 (1.28%) Oracle
16 30 (1.28%) McAfee
17 29 (1.24%) Juniper
18 27 (1.15%) CheckPoint
19 26 (1.11%) Veeam
Milton Keynes, Buckinghamshire
Cooper Lomaz Recruitment Ltd
Salary: £30k - 38k per year
Posted: 16 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Negotiable
Posted: 16 hours ago
City, London
Burns Sheehan
Salary: £32000 - £35000 per annum + Bonus
Posted: 17 hours ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 19 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 19 hours ago
Barry, South Glamorgan
CPS Group UK
Salary: £17000 - £19000 per annum + Excellent Benefits Package
Posted: 19 hours ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 20 hours ago
Ruddington, Nottinghamshire
Capita
Posted: 21 hours ago
Peterborough, Cambridgeshire
Polar Recruitment
Salary: £20000 - £21000 per annum + + Benefits
Posted: 21 hours ago
City, London
Lorien Resourcing
Salary: £1 per annum + Market Rate
Posted: 22 hours ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £17,000 per annum
Posted: 22 hours ago
Gloucestershire
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 22 hours ago
City, London
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 22 hours ago
Lichfield, Staffordshire
Spring Technology
Salary: £18000.00 - £21000.00 per annum
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: Yesterday
Surrey
Clearwater People Solutions
Salary: £22000 - £23500 Per Annum plus 25 days holiday & excellent b
Posted: Yesterday
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: Yesterday
Reading, Berkshire
People Source Consulting
Salary: £25000 per annum
Posted: Yesterday
Surrey
Marcus Donald People
Salary: £25000 - £28000 per annum
Posted: Yesterday
Lincolnshire
Talent International
Salary: £18000 per annum + Benefits
Posted: 2 days ago