The table below looks at the statistics for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Service Analyst
Rank 312 346 348
Rank change year-on-year
+34 +2
Permanent jobs requiring a Service Analyst 1024 929 793
As % of all permanent IT jobs located in the UK 0.92% 0.77% 0.70%
As % of the Job Titles category 0.98% 0.81% 0.74%
Number of salaries quoted 853 814 674
Average salary £23,500 £23,500 £23,000
Average salary % change year-on-year
- +2.17%
90% offered a salary of more than £19,000 £18,500 £18,040
10% offered a salary of more than £35,000 £35,000 £34,000
UK excluding London average salary £22,000 £22,000 £22,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104884 114227 107029
As % of all permanent IT jobs located in the UK 94.65% 94.59% 94.74%
Number of salaries quoted 85795 92537 89098
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 17 April 2015 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 973 £23,500 -2.08% 95
London +60 404 £29,000 +3.57% 23
South East +18 232 £21,750 -1.13% 25
Yorkshire +30 93 £22,000 +6.02% 10
City of London +13 87 £30,000 +9.09% 7
Surrey +23 70 £21,750 -1.13% 3
West Yorkshire +23 68 £22,500 +9.75% 7
South West -23 57 £22,250 +11.25% 8
Hampshire +18 55 £21,000 +7.69% 7
Leeds +19 53 £22,500 +7.14% 3
East Midlands +17 52 £23,383 +23.06% 5
East of England +29 50 £22,750 -18.01% 8
North West -19 46 £19,000 -19.14% 9
West Midlands -6 35 £20,000 +6.66% 6
Buckinghamshire +15 34 £23,000 +4.54% 2
Southampton +12 33 £19,750 +6.75% 4
Berkshire +7 31 £20,000 -22.33% 7
Milton Keynes +18 30 £23,000 +9.52% 2
Leicestershire +32 27 £23,383 +23.06%
Cheshire +16 22 £19,000 -5.00% 5
West Sussex +18 21 £23,500 +1.07% 2
Wiltshire -3 20 £22,500 +12.50% 3
North Yorkshire +38 18 £20,000 +1.26%
Bristol +11 17 £22,875 +14.37% 2
Manchester -29 17 £21,500 -8.51% 3
Hertfordshire -2 16 £21,500 -34.84% 3
Cambridgeshire +18 15 £21,500 -25.86% 2
Birmingham +13 15 £21,000 +23.52% 2
Leicester +28 14 £24,265 +31.16%
Scotland 0 13 £22,000 -10.20% 3

Service Analyst
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1252 (58.89%) Windows
2 1159 (54.52%) ITIL
3 1057 (49.72%) Active Directory
4 1027 (48.31%) MS Office
5 994 (46.75%) Microsoft
6 702 (33.02%) Windows 7
7 673 (31.66%) MS Excel
8 548 (25.78%) SLA
9 384 (18.06%) MS Exchange
10 383 (18.02%) Finance
11 359 (16.89%) Windows XP
12 353 (16.60%) Service Management
13 346 (16.27%) Citrix
14 306 (14.39%) Blackberry
15 266 (12.51%) Incident Management
16 234 (11.01%) Service Delivery
17 214 (10.07%) Microsoft Certification
18 201 (9.45%) Blackberry Enterprise Server
19 181 (8.51%) Law
20 179 (8.42%) Windows Server 2008
21 178 (8.37%) MCP
22 174 (8.18%) Legal
23 171 (8.04%) Analytical Skills
24 165 (7.76%) LAN
25 163 (7.67%) WAN
26 160 (7.53%) Windows 8
27 145 (6.82%) Cisco
27 145 (6.82%) Degree
28 142 (6.68%) TCP/IP
29 140 (6.59%) ITIL Certification

Service Analyst
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 384 (18.06%) MS Exchange
2 201 (9.45%) Blackberry Enterprise Server
3 105 (4.94%) Exchange Server 2010
4 84 (3.95%) Exchange Server 2007
5 72 (3.39%) SharePoint
6 61 (2.87%) Exchange Server 2003
7 54 (2.54%) IBM Notes
8 44 (2.07%) Lync
9 27 (1.27%) WorkSite
10 26 (1.22%) Exchange Server 2013
11 15 (0.71%) IIS
12 12 (0.56%) Exchange Server 2000
13 8 (0.38%) Apache
14 6 (0.28%) Confluence
15 4 (0.19%) SharePoint 2010
15 4 (0.19%) CMS
16 3 (0.14%) Tomcat
17 2 (0.094%) SharePoint Server
17 2 (0.094%) Drupal
18 1 (0.047%) Liferay
Applications
1 1027 (48.31%) MS Office
2 673 (31.66%) MS Excel
3 122 (5.74%) MS PowerPoint
4 45 (2.12%) MS Visio
5 6 (0.28%) Spreadsheet
6 3 (0.14%) MS Project
7 2 (0.094%) Acrobat
7 2 (0.094%) Adobe Creative Suite
8 1 (0.047%) PowerPivot
8 1 (0.047%) SPSS
Business Applications
1 10 (0.47%) Agresso
2 5 (0.24%) Remedy ITSM
3 4 (0.19%) Magento
3 4 (0.19%) assyst
3 4 (0.19%) Fredhopper
4 3 (0.14%) Dynamics CRM
5 2 (0.094%) SAP BPC
6 1 (0.047%) RMDS
6 1 (0.047%) SAP CCM
6 1 (0.047%) SAP ERP
Cloud Services
1 26 (1.22%) Office 365
2 15 (0.71%) Mimecast
3 13 (0.61%) SaaS
4 9 (0.42%) IaaS
5 8 (0.38%) Cloud Computing
5 8 (0.38%) Amazon AWS
6 6 (0.28%) PaaS
7 5 (0.24%) Google Apps
8 2 (0.094%) Amazon EC2
8 2 (0.094%) Amazon S3
8 2 (0.094%) Microsoft Azure
8 2 (0.094%) Amazon ELB
9 1 (0.047%) Yammer
9 1 (0.047%) iPaaS
Communications & Networking
1 165 (7.76%) LAN
2 163 (7.67%) WAN
3 142 (6.68%) TCP/IP
4 122 (5.74%) DNS
5 120 (5.64%) VPN
6 114 (5.36%) DHCP
7 103 (4.84%) Internet
8 85 (4.00%) VoIP
9 84 (3.95%) Firewall
10 38 (1.79%) Wireless
11 33 (1.55%) SAN
12 24 (1.13%) VLAN
13 19 (0.89%) IP Telephony
13 19 (0.89%) Broadband
14 17 (0.80%) SSL
15 16 (0.75%) ADSL
16 15 (0.71%) FTP
17 14 (0.66%) Network Security
18 12 (0.56%) Wi-Fi
19 11 (0.52%) Fibre Channel
Database & Business Intelligence
1 57 (2.68%) SQL Server
2 17 (0.80%) SQL Server 2008
3 10 (0.47%) SQL Server 2005
4 6 (0.28%) Oracle Database
4 6 (0.28%) MySQL
5 5 (0.24%) Data Warehouse
5 5 (0.24%) Relational Database
5 5 (0.24%) SQL Server 2000
5 5 (0.24%) PostgreSQL
6 3 (0.14%) SQLPlus
6 3 (0.14%) MS Access
7 2 (0.094%) Data Mining
7 2 (0.094%) BusinessObjects
8 1 (0.047%) SAP BW
8 1 (0.047%) Oracle Reports
8 1 (0.047%) FileMaker
8 1 (0.047%) SQL Server Reporting Services
8 1 (0.047%) SQL Server Integration Services
8 1 (0.047%) QlikView
Development Applications
1 2 (0.094%) Jenkins
1 2 (0.094%) Yeoman
2 1 (0.047%) Eclipse
2 1 (0.047%) JMeter
2 1 (0.047%) Maven
2 1 (0.047%) JIRA
2 1 (0.047%) Selenium
2 1 (0.047%) Hudson
General
1 383 (18.02%) Finance
2 181 (8.51%) Law
3 174 (8.18%) Legal
4 115 (5.41%) Banking
5 75 (3.53%) Telecoms
6 61 (2.87%) Retail
7 45 (2.12%) Advertising
8 19 (0.89%) Financial Institution
9 15 (0.71%) Manufacturing
10 14 (0.66%) Marketing
11 12 (0.56%) Publishing
11 12 (0.56%) Investment Banking
12 9 (0.42%) International Banking
12 9 (0.42%) French Language
13 8 (0.38%) German Language
14 6 (0.28%) Local Government
15 5 (0.24%) Pharmaceutical
15 5 (0.24%) Spanish Language
16 4 (0.19%) Italian Language
16 4 (0.19%) Billing
Libraries, Frameworks & Software Standards
1 17 (0.80%) XML
2 11 (0.52%) HTML
3 10 (0.47%) CSS
4 7 (0.33%) Web Services
5 6 (0.28%) .NET
6 5 (0.24%) COM
6 5 (0.24%) Flash
6 5 (0.24%) FIX Protocol
6 5 (0.24%) HTML5
7 4 (0.19%) ASP.NET
8 3 (0.14%) WAP
8 3 (0.14%) Application Packaging
9 2 (0.094%) Ajax
9 2 (0.094%) EDI
10 1 (0.047%) J2EE
10 1 (0.047%) Spring
10 1 (0.047%) LINQ
10 1 (0.047%) jQuery
10 1 (0.047%) Mason
Miscellaneous
1 306 (14.39%) Blackberry
2 171 (8.04%) Analytical Skills
3 99 (4.66%) Management Information System
4 50 (2.35%) Video Conferencing
5 37 (1.74%) iPhone
6 35 (1.65%) Fat Client
6 35 (1.65%) Thin Client
7 34 (1.60%) Computer Science
8 30 (1.41%) CMDB
9 29 (1.36%) iPad
10 21 (0.99%) PDA
11 18 (0.85%) Hedge funds
12 17 (0.80%) Mathematics
13 13 (0.61%) User Experience
14 12 (0.56%) FMCG
15 11 (0.52%) EPoS
16 10 (0.47%) Enterprise Software
17 9 (0.42%) Mobile Computing
17 9 (0.42%) Life Science
17 9 (0.42%) Smartphone
Operating Systems
1 1252 (58.89%) Windows
2 702 (33.02%) Windows 7
3 359 (16.89%) Windows XP
4 179 (8.42%) Windows Server 2008
5 160 (7.53%) Windows 8
6 132 (6.21%) Windows Server 2003
7 61 (2.87%) Linux
8 53 (2.49%) Android
9 51 (2.40%) Windows Server 2012
10 47 (2.21%) Windows Vista
11 46 (2.16%) UNIX
12 37 (1.74%) Mac OS X
13 36 (1.69%) Apple iOS
14 16 (0.75%) Windows 2000 Server
14 16 (0.75%) Mac OS
15 9 (0.42%) Windows 2000
16 6 (0.28%) Solaris
17 5 (0.24%) Windows Mobile
17 5 (0.24%) Windows Phone
18 2 (0.094%) CentOS
Processes & Methodologies
1 1159 (54.52%) ITIL
2 353 (16.60%) Service Management
3 266 (12.51%) Incident Management
4 234 (11.01%) Service Delivery
5 136 (6.40%) Problem Management
6 101 (4.75%) ITSM
7 80 (3.76%) Document Management
8 75 (3.53%) Change Management
9 62 (2.92%) CRM
10 60 (2.82%) ITIL V3
11 50 (2.35%) Project Management
12 49 (2.30%) Continuous Improvement
13 46 (2.16%) Configuration Management
14 45 (2.12%) Time Management
15 39 (1.83%) Mentoring
16 38 (1.79%) Asset Management
17 37 (1.74%) PRINCE2
18 34 (1.60%) Service Desk Management
19 32 (1.51%) Release Management
20 28 (1.32%) Migration
Programming Languages
1 78 (3.67%) SQL
2 26 (1.22%) C
3 14 (0.66%) PowerShell
4 13 (0.61%) JavaScript
5 12 (0.56%) Java
6 6 (0.28%) VBA
7 4 (0.19%) PL/SQL
8 3 (0.14%) VB
9 2 (0.094%) Shell Script
9 2 (0.094%) T-SQL
9 2 (0.094%) PHP
10 1 (0.047%) C#
10 1 (0.047%) ActionScript
10 1 (0.047%) ActionScript 2.0
Qualifications
1 214 (10.07%) Microsoft Certification
2 178 (8.37%) MCP
3 145 (6.82%) Degree
4 140 (6.59%) ITIL Certification
5 99 (4.66%) MCSE
6 87 (4.09%) Security Cleared
7 85 (4.00%) Cisco Certification
8 80 (3.76%) CCNA
9 66 (3.10%) ITIL Foundation Certificate
10 65 (3.06%) MCSA
11 59 (2.78%) A+ Certification
12 57 (2.68%) SC Cleared
13 53 (2.49%) MCDST
14 51 (2.40%) MCITP
15 39 (1.83%) MOS
16 20 (0.94%) MCTS
17 12 (0.56%) HND
18 8 (0.38%) DV Cleared
19 7 (0.33%) VMware Certified Professional (VCP)
20 6 (0.28%) SAP Certification
Quality Assurance & Compliance
1 548 (25.78%) SLA
2 21 (0.99%) ISO 9001
3 9 (0.42%) ISO/IEC 27001
3 9 (0.42%) QA
4 7 (0.33%) PCI DSS
5 2 (0.094%) EMIR
5 2 (0.094%) MiFID
6 1 (0.047%) HL7
System Software
1 1057 (49.72%) Active Directory
2 110 (5.17%) VMware Infrastructure
3 90 (4.23%) XenApp
4 56 (2.63%) Hyper-V
5 43 (2.02%) XenDesktop
6 27 (1.27%) Terminal Services
7 23 (1.08%) XenServer
7 23 (1.08%) Citrix Presentation Server
8 10 (0.47%) vSphere
9 7 (0.33%) Xen
9 7 (0.33%) NFS
10 5 (0.24%) Terminal Server
11 4 (0.19%) VMware ESX
12 3 (0.14%) Microsoft App-V
12 3 (0.14%) Forefront TMG
12 3 (0.14%) VMware ESXi
13 2 (0.094%) KVM
13 2 (0.094%) UAG
13 2 (0.094%) MetaFrame
14 1 (0.047%) Microsoft Virtual Server
Systems Management
1 97 (4.56%) SCCM
2 33 (1.55%) Backup Exec
3 32 (1.51%) Norton AntiVirus
4 22 (1.03%) Systems Management Server (SMS)
5 20 (0.94%) OpenView
6 12 (0.56%) DameWare
7 7 (0.33%) SCOM
8 6 (0.28%) McAfee ePO
8 6 (0.28%) SCSM
9 4 (0.19%) WSUS
9 4 (0.19%) Tivoli Storage Manager
10 3 (0.14%) MOM
10 3 (0.14%) Tivoli
10 3 (0.14%) ZENworks
10 3 (0.14%) NetBackup
10 3 (0.14%) SCDPM
11 2 (0.094%) ITRS Geneos
11 2 (0.094%) Ansible
11 2 (0.094%) Graphite
11 2 (0.094%) Puppet
Vendors
1 994 (46.75%) Microsoft
2 346 (16.27%) Citrix
3 145 (6.82%) Cisco
4 133 (6.26%) VMware
5 117 (5.50%) HP
6 59 (2.78%) Symantec
7 55 (2.59%) Lotus
8 54 (2.54%) Apple
9 52 (2.45%) Remedy
10 48 (2.26%) ServiceNow
11 38 (1.79%) Bloomberg
12 34 (1.60%) Reuters
12 34 (1.60%) Dell
13 30 (1.41%) Avaya
14 28 (1.32%) McAfee
15 24 (1.13%) LANDesk
16 18 (0.85%) OpenText
17 17 (0.80%) Interwoven
18 16 (0.75%) CheckPoint
18 16 (0.75%) IBM
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: 4 hours ago
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £21000.00 - £25000.00 per annum + pension, parking, training
Posted: 19 hours ago
Hatfield, Hertfordshire
JM
Salary: £30000 - £40000 per annum + Benefits
Posted: 22 hours ago
Southampton, Hampshire
Experis Ltd
Salary: £20000 - £22000 per annum
Posted: 22 hours ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £27000.00 per annum
Posted: Yesterday
Leeds, West Yorkshire
Searchability
Salary: £20000 - £25000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: Yesterday
Royston, Hertfordshire
Sanderson
Salary: £24000.00 - £29000.00 per annum + benefits
Posted: Yesterday
London
Venturi
Salary: £20000 - £25000 per annum
Posted: Yesterday
North West London
Accomplish Today Ltd
Salary: From £20,000 to £27,000 per annum excellent employee benefit package
Posted: Yesterday
City, London
ninesharp
Salary: £30000 - £35000 per annum + Pension Scheme, Health + More
Posted: Yesterday
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum
Posted: Yesterday
Southampton, Hampshire
Connectus
Posted: Yesterday
Reading, Berkshire
Austin Fraser
Salary: £17000.00 - £20000.00 per annum + Excellent Benefits
Posted: Yesterday
Reading, Berkshire
Austin Fraser
Salary: £17000 - £20000 per annum
Posted: Yesterday
Chester, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: Yesterday
Berkshire
Crimson Ltd
Salary: £24000 - £25000 per annum + £5000 Car Allowance
Posted: Yesterday
Reading, Berkshire
Imperative People
Salary: £20000.00 - £25000.00 per annum + full bens
Posted: 2 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: 2 days ago