The statistics below represent IT jobs advertised across the UK that had Service Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 16 January 2017 with a comparison to same period over 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Analyst
UK
Rank 262 240 227
Rank change year-on-year
-22 -13
Permanent jobs requiring a Service Analyst 1021 1362 1492
As % of all permanent IT jobs located in the UK 1.21% 1.39% 1.43%
As % of the Job Titles category 1.26% 1.44% 1.48%
Number of salaries quoted 876 1176 1308
Median salary £27,500 £27,500 £26,698
Median salary % change year-on-year
- +3.00%
90% offered a salary of more than £19,500 £19,000 £19,266
10% offered a salary of more than £50,000 £57,500 £49,800
UK excluding London median salary £23,250 £23,150 £23,000
% change year-on-year
+0.43% +0.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81194 94811 101108
As % of all permanent IT jobs located in the UK 96.46% 96.44% 96.66%
Number of salaries quoted 67365 79575 84080
Median salary £45,344 £45,000 £45,000
Median salary % change year-on-year
+0.76% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Analyst in the job title.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 16 January 2017 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 957 £27,500 -0.90% 118
London -5 399 £32,500 -7.14% 37
South East +13 193 £24,000 -3.03% 25
Yorkshire +14 99 £22,000 -4.34% 10
East of England -1 73 £32,500 -7.14% 11
Surrey +26 63 £24,000 -7.69% 13
West Yorkshire +23 55 £27,000 +9.75% 4
West Midlands -11 53 £20,000 - 8
South West -4 52 £22,250 -1.11% 13
Leeds +26 51 £29,000 +17.88% 3
City of London -38 51 £35,000 -22.22% 6
North West -61 51 £23,000 -3.81% 8
East Midlands -20 36 £22,500 +4.65% 4
Berkshire +37 35 £23,750 -7.76% 2
Hampshire +6 30 £19,000 -7.31% 3
North Yorkshire +2 25 £20,000 -11.11% 5
Wales -4 25 £22,000 +10.00% 2
Buckinghamshire +8 24 £27,500 +22.22% 3
Cambridgeshire +6 24 £27,500 +19.56% 2
South Wales +13 23 £22,000 +10.00% 2
Manchester -50 21 £26,000 +8.72% 3
Bristol +19 19 £22,500 +2.27% 6
Cardiff +13 19 £21,750 -13.00% 1
South Yorkshire +13 19 £21,000 +29.23% 1
Milton Keynes +8 19 £25,000 +11.11% 2
Birmingham -10 19 £22,750 +13.75% 4
Essex -14 18 £39,000 -22.00% 2
East Sussex +24 17 £24,000 -4.00%
Wiltshire +18 17 £23,000 -13.20% 3
Cambridge +11 16 £30,500 +35.55% 1

Service Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 16 January 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 1101 (48.82%) Windows
2 1002 (44.43%) ITIL
3 879 (38.98%) Active Directory
4 825 (36.59%) Microsoft
5 755 (33.48%) MS Office
6 695 (30.82%) Finance
7 624 (27.67%) Windows 7
8 619 (27.45%) MS Excel
9 520 (23.06%) SLA
10 396 (17.56%) Citrix
11 389 (17.25%) Service Management
12 260 (11.53%) MS Exchange
13 249 (11.04%) Windows Server
14 231 (10.24%) Cisco
15 228 (10.11%) Legal
16 223 (9.89%) Law
17 208 (9.22%) Incident Management
18 190 (8.43%) VPN
19 189 (8.38%) Analytical Skills
20 187 (8.29%) Service Delivery
21 185 (8.20%) Banking
22 163 (7.23%) Degree
23 156 (6.92%) Microsoft Certification
24 154 (6.83%) SQL
25 151 (6.70%) Blackberry
26 149 (6.61%) VMware
27 145 (6.43%) Windows 8
28 144 (6.39%) ITSM
29 139 (6.16%) Agile Software Development
30 125 (5.54%) Business Analysis

Service Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 260 (11.53%) MS Exchange
2 84 (3.73%) SharePoint
3 77 (3.41%) Exchange Server 2010
4 70 (3.10%) Exchange Server 2007
5 65 (2.88%) Blackberry Enterprise Server
6 35 (1.55%) Skype for Business
7 33 (1.46%) Exchange Server 2013
8 18 (0.80%) Exchange Server 2003
9 14 (0.62%) Confluence
10 9 (0.40%) IBM Notes
11 8 (0.35%) SharePoint 2010
12 6 (0.27%) JBoss
13 5 (0.22%) IIS
14 4 (0.18%) CMS
14 4 (0.18%) Tomcat
15 3 (0.13%) Apache
15 3 (0.13%) SAS
16 2 (0.089%) BizTalk Server
16 2 (0.089%) GlassFish
16 2 (0.089%) IBM Domino
Applications
1 755 (33.48%) MS Office
2 619 (27.45%) MS Excel
3 68 (3.02%) MS PowerPoint
4 29 (1.29%) MS Visio
5 21 (0.93%) MS Project
6 16 (0.71%) Spreadsheet
7 3 (0.13%) Adobe Creative Suite
8 2 (0.089%) InfoPath
8 2 (0.089%) SPSS
9 1 (0.044%) Acrobat
Business Applications
1 22 (0.98%) SAP Oil and Gas
2 10 (0.44%) Eikon
2 10 (0.44%) Remedy ITSM
3 9 (0.40%) Dynamics CRM
4 6 (0.27%) PeopleSoft HRMS
5 3 (0.13%) Dynamics AX
5 3 (0.13%) Dynamics NAV
6 2 (0.089%) Loan IQ
6 2 (0.089%) Oracle ERP
6 2 (0.089%) Retail-J
6 2 (0.089%) Salesforce.com CRM
6 2 (0.089%) SAP InfiniteInsight
7 1 (0.044%) assyst
7 1 (0.044%) Dynamics GP
7 1 (0.044%) Eloqua
7 1 (0.044%) FastStats
7 1 (0.044%) FINCAD Analytics
7 1 (0.044%) Maximo
7 1 (0.044%) Oracle BPM
7 1 (0.044%) SAP ERP
Cloud Services
1 121 (5.37%) Office 365
2 59 (2.62%) Mimecast
3 20 (0.89%) Microsoft Azure
4 16 (0.71%) SaaS
5 5 (0.22%) Amazon AWS
5 5 (0.22%) Cloud Computing
6 1 (0.044%) Adobe Creative Cloud
6 1 (0.044%) G Suite
6 1 (0.044%) OpenShift
Communications & Networking
1 190 (8.43%) VPN
2 110 (4.88%) TCP/IP
3 86 (3.81%) DNS
3 86 (3.81%) LAN
4 82 (3.64%) WAN
5 75 (3.33%) VoIP
6 69 (3.06%) DHCP
7 50 (2.22%) Firewall
8 46 (2.04%) Internet
9 29 (1.29%) Remote Desktop
10 22 (0.98%) Wireless
11 20 (0.89%) Wi-Fi
12 19 (0.84%) Skype
13 16 (0.71%) IP Telephony
14 15 (0.67%) SSL
15 14 (0.62%) Network Security
16 13 (0.58%) LDAP
16 13 (0.58%) SAN
17 12 (0.53%) Intranet
17 12 (0.53%) SMTP
Database & Business Intelligence
1 51 (2.26%) SQL Server
2 12 (0.53%) SQL Server Reporting Services
3 9 (0.40%) MS Access
4 8 (0.35%) GIS
5 7 (0.31%) Relational Database
6 6 (0.27%) BusinessObjects Business Intelligence
6 6 (0.27%) Crystal Reports
6 6 (0.27%) Oracle Database
6 6 (0.27%) Oracle Reports
7 5 (0.22%) BusinessObjects
7 5 (0.22%) QlikView
7 5 (0.22%) SQL Server Integration Services
8 4 (0.18%) Big Data
8 4 (0.18%) Data Warehouse
8 4 (0.18%) SQL Server 2008
8 4 (0.18%) SQL Server 2012
9 2 (0.089%) Oracle BI EE
9 2 (0.089%) Spotfire
9 2 (0.089%) SQL Server Analysis Services
10 1 (0.044%) ProClarity
Development Applications
1 47 (2.08%) JIRA
2 14 (0.62%) Selenium
3 7 (0.31%) JUnit
3 7 (0.31%) NUnit
3 7 (0.31%) SpecFlow
3 7 (0.31%) TestNG
4 6 (0.27%) HP UFT
5 5 (0.22%) SoapUI
6 4 (0.18%) Grunt
6 4 (0.18%) gulp
6 4 (0.18%) jspm
6 4 (0.18%) SQL Server Management Studio (SSMS)
6 4 (0.18%) Team Foundation Server
6 4 (0.18%) TeamCity
7 3 (0.13%) Selenium IDE
8 2 (0.089%) Jenkins
8 2 (0.089%) Visual Studio
9 1 (0.044%) Bugzilla
9 1 (0.044%) LoadRunner
9 1 (0.044%) TestDirector
General
1 695 (30.82%) Finance
2 228 (10.11%) Legal
3 223 (9.89%) Law
4 185 (8.20%) Banking
5 68 (3.02%) Marketing
6 66 (2.93%) Telecoms
7 43 (1.91%) German Language
8 39 (1.73%) French Language
9 37 (1.64%) Retail
10 36 (1.60%) Manufacturing
11 33 (1.46%) Back Office
12 25 (1.11%) Investment Banking
13 22 (0.98%) Electronics
13 22 (0.98%) Spanish Language
14 19 (0.84%) International Banking
15 18 (0.80%) Advertising
15 18 (0.80%) Front Office
16 17 (0.75%) Publishing
17 16 (0.71%) Financial Institution
18 10 (0.44%) Billing
Libraries, Frameworks & Software Standards
1 30 (1.33%) .NET
2 16 (0.71%) ASP.NET
2 16 (0.71%) Web Services
3 14 (0.62%) HTML
4 11 (0.49%) XML
5 8 (0.35%) CSS
5 8 (0.35%) Middleware
6 7 (0.31%) COM
7 6 (0.27%) jQuery
8 5 (0.22%) CSS3
8 5 (0.22%) HTML5
8 5 (0.22%) Software Packaging
9 4 (0.18%) .NET Framework
9 4 (0.18%) ASP.NET Web API
9 4 (0.18%) Entity Framework
9 4 (0.18%) REST
10 3 (0.13%) SOAP
10 3 (0.13%) XSL
11 2 (0.089%) DHTML
11 2 (0.089%) XSD
Miscellaneous
1 189 (8.38%) Analytical Skills
2 151 (6.70%) Blackberry
3 66 (2.93%) iPhone
4 61 (2.71%) Management Information System
5 50 (2.22%) iPad
6 40 (1.77%) Video Conferencing
7 36 (1.60%) Smartphone
8 30 (1.33%) Fintech
9 29 (1.29%) Virtual Team
10 25 (1.11%) Client/Server
11 21 (0.93%) Computer Science
11 21 (0.93%) Data Centre
12 18 (0.80%) Statistics
13 16 (0.71%) Driving Licence
14 14 (0.62%) User Experience
15 12 (0.53%) Enterprise Software
15 12 (0.53%) NHS
16 11 (0.49%) Chip and PIN
17 10 (0.44%) Foreign Exchange (FX)
17 10 (0.44%) Mathematics
Operating Systems
1 1101 (48.82%) Windows
2 624 (27.67%) Windows 7
3 249 (11.04%) Windows Server
4 145 (6.43%) Windows 8
5 103 (4.57%) Windows Server 2008
6 97 (4.30%) Windows 10
7 90 (3.99%) Windows XP
8 74 (3.28%) Windows Server 2012
9 73 (3.24%) Linux
10 59 (2.62%) Windows Server 2003
11 42 (1.86%) Android
12 33 (1.46%) Mac OS X
13 32 (1.42%) Unix
14 21 (0.93%) Apple iOS
15 16 (0.71%) Windows Vista
16 15 (0.67%) Mac OS
17 6 (0.27%) Windows 2000
18 3 (0.13%) Red Hat Enterprise Linux
18 3 (0.13%) Windows Phone
19 1 (0.044%) OS/2
Processes & Methodologies
1 1002 (44.43%) ITIL
2 389 (17.25%) Service Management
3 208 (9.22%) Incident Management
4 187 (8.29%) Service Delivery
5 144 (6.39%) ITSM
6 139 (6.16%) Agile Software Development
7 125 (5.54%) Business Analysis
8 123 (5.45%) Problem Management
9 121 (5.37%) ITIL V3
10 113 (5.01%) Project Management
11 107 (4.75%) Change Management
12 102 (4.52%) Ticket Management
13 99 (4.39%) Document Management
14 74 (3.28%) Root Cause Analysis
14 74 (3.28%) Time Management
15 73 (3.24%) Stakeholder Management
16 68 (3.02%) Case Management
16 68 (3.02%) SDLC
16 68 (3.02%) Virtual Environments
17 66 (2.93%) Asset Management
Programming Languages
1 154 (6.83%) SQL
2 40 (1.77%) C
3 33 (1.46%) C#
4 26 (1.15%) PowerShell
5 21 (0.93%) Java
6 15 (0.67%) JavaScript
7 11 (0.49%) VB
8 9 (0.40%) Python
8 9 (0.40%) T-SQL
9 8 (0.35%) VBA
10 7 (0.31%) C++
11 4 (0.18%) PL/SQL
12 3 (0.13%) R
12 3 (0.13%) XPath
13 1 (0.044%) Bash Shell
13 1 (0.044%) MATLAB
13 1 (0.044%) Perl
13 1 (0.044%) Scala
13 1 (0.044%) Shell Script
Qualifications
1 163 (7.23%) Degree
2 156 (6.92%) Microsoft Certification
3 108 (4.79%) ITIL Certification
4 86 (3.81%) Security Cleared
5 84 (3.73%) MCSE
6 74 (3.28%) MCSA
7 70 (3.10%) Cisco Certification
8 62 (2.75%) CCNA
9 61 (2.71%) MCITP
10 60 (2.66%) MCP
11 51 (2.26%) SC Cleared
12 40 (1.77%) ISEB
13 36 (1.60%) MOS
14 29 (1.29%) MCDST
15 25 (1.11%) DV Cleared
16 23 (1.02%) ITIL Foundation Certificate
17 19 (0.84%) ISTQB
18 15 (0.67%) MCTS
19 14 (0.62%) A+ Certification
20 12 (0.53%) HND
Quality Assurance & Compliance
1 520 (23.06%) SLA
2 44 (1.95%) QA
3 32 (1.42%) Sarbanes-Oxley
4 16 (0.71%) ISO/IEC 27001
5 12 (0.53%) Data Quality
6 11 (0.49%) ISO 9001
7 10 (0.44%) MiFID
8 6 (0.27%) EMIR
9 5 (0.22%) Dodd-Frank
10 4 (0.18%) COBIT
11 2 (0.089%) Actionable Recommendations
11 2 (0.089%) ISO/IEC 17799
11 2 (0.089%) ISO19770
12 1 (0.044%) Disclosure Scotland
12 1 (0.044%) FATCA
12 1 (0.044%) ISO22301
12 1 (0.044%) ISO27002
12 1 (0.044%) SEPA
System Software
1 879 (38.98%) Active Directory
2 82 (3.64%) VMware Infrastructure
3 55 (2.44%) XenApp
4 49 (2.17%) Hyper-V
5 36 (1.60%) XenDesktop
6 11 (0.49%) IMail Server
7 9 (0.40%) Virtual Servers
8 7 (0.31%) BlackBerry Internet Service
9 6 (0.27%) VMware ESX
10 5 (0.22%) vCloud
10 5 (0.22%) Virtual Machines
10 5 (0.22%) vSphere
11 3 (0.13%) Terminal Server
11 3 (0.13%) Terminal Services
12 2 (0.089%) BitLocker
12 2 (0.089%) Microsoft App-V
12 2 (0.089%) RACF
12 2 (0.089%) UAG
12 2 (0.089%) Virtual Desktop
13 1 (0.044%) Docker
Systems Management
1 93 (4.12%) SCCM
2 26 (1.15%) SCOM
3 21 (0.93%) AirWatch
3 21 (0.93%) Backup Exec
4 16 (0.71%) Nagios
5 9 (0.40%) RSA Archer
5 9 (0.40%) WSUS
6 8 (0.35%) XenMobile
7 7 (0.31%) NetBackup
7 7 (0.31%) Norton AntiVirus
7 7 (0.31%) Systems Management Server (SMS)
8 6 (0.27%) CA Spectrum
8 6 (0.27%) DameWare
9 5 (0.22%) FortiGate
9 5 (0.22%) HP Quality Center
9 5 (0.22%) vRealize
10 4 (0.18%) Symantec Enterprise Vault
11 3 (0.13%) HP Data Protector
11 3 (0.13%) OVSD
11 3 (0.13%) ServiceCenter
Vendors
1 825 (36.59%) Microsoft
2 396 (17.56%) Citrix
3 231 (10.24%) Cisco
4 149 (6.61%) VMware
5 81 (3.59%) iManage
6 68 (3.02%) Mitel
7 63 (2.79%) Remedy
8 61 (2.71%) Apple
9 58 (2.57%) SAP
10 53 (2.35%) HP
10 53 (2.35%) ServiceNow
11 32 (1.42%) Symantec
12 31 (1.37%) Dell
12 31 (1.37%) LANDesk
13 28 (1.24%) Avaya
13 28 (1.24%) Oracle
14 22 (0.98%) Bloomberg
15 21 (0.93%) MobileIron
16 20 (0.89%) Adobe
17 19 (0.84%) Reuters
Ferndown, Dorset
Ashdown IT
Salary: £25000 per annum
Posted: 9 hours ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: From £24,300 to £27,300 per annum
Posted: 8 hours ago
Wiltshire
Capita Resourcing - IT Resourcing
Salary: £20000 - £25000 per annum + Pension & Benefits
Posted: 4 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £25000 per annum + On Call
Posted: 9 hours ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 4 hours ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 4 hours ago
Woking, Surrey
Stott & May
Salary: £30000 - £35000 per annum
Posted: 4 hours ago
Woking, Surrey
Stott & May
Salary: £30000 - £35000 per annum
Posted: 4 hours ago
Bradford, West Yorkshire
The Bridge Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 8 hours ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £23400 per annum + ben
Posted: 9 hours ago
London
Arrows Group
Posted: 6 hours ago
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: DOE
Posted: 3 hours ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 11 hours ago
Bristol, Avon
Harrington Starr
Salary: £22000 - £24000 per annum + bonus, benefits + training
Posted: Yesterday
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £27000.00 per annum
Posted: 3 days ago
Upminster, Essex
Deerfoot IT Resources Ltd
Salary: £18000 - £25000 per annum
Posted: 22 hours ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 2 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £20000 per annum + training, progression
Posted: 3 days ago
Hounslow, Middlesex
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 3 days ago
Guildford, Surrey
First Point
Salary: £18000.00 - £24000.00 per annum + Bonus + Benefits
Posted: 3 days ago
London
ComputAppoint
Salary: £17000 - £18000 per annum
Posted: 3 days ago
Nottingham, Nottinghamshire
The One Group
Salary: £22k - 26k per year + Benefits
Posted: 4 days ago
City, London
Harrington Starr
Salary: £50000 - £60000 per annum + plus package and bonus
Posted: Yesterday
Central London / West End
Anthony James Consulting
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
Hampshire
Vadis People
Salary: £22000 - £25000 per annum
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £27000 - £30000 per annum
Posted: 3 days ago
London
Lorien Resourcing
Salary: £40000 - £45000 per annum + +Bonus +Benefits
Posted: 4 days ago
London
Harrington Starr
Salary: £22000 - £24000 per annum + bonus, benefits + training
Posted: 4 days ago
South West London
World First
Posted: 4 days ago
London
ComputAppoint
Salary: £30000 - £35000 per annum
Posted: 3 days ago