The table below looks at the statistics for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Analyst
Rank 278 332 361
Rank change year-on-year
+54 +29
Permanent jobs requiring a Service Analyst 1092 839 764
As % of all permanent IT jobs located in the UK 1.04% 0.81% 0.69%
As % of the Job Titles category 1.09% 0.85% 0.72%
Number of salaries quoted 944 749 662
Average salary £24,000 £23,500 £23,000
Average salary % change year-on-year
+2.12% +2.17%
90% offered a salary of more than £19,000 £19,000 £18,245
10% offered a salary of more than £36,313 £35,000 £35,000
UK excluding London average salary £22,000 £22,500 £22,500
% change year-on-year
-2.22% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99988 98266 105499
As % of all permanent IT jobs located in the UK 94.82% 94.55% 95.15%
Number of salaries quoted 83279 79377 90596
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 26 January 2015 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 1048 £24,000 +2.12% 138
London +74 371 £29,000 +5.45% 43
South East -6 228 £22,000 -2.76% 32
Yorkshire +10 114 £22,500 - 14
East of England +8 102 £25,500 - 14
North West +23 90 £21,000 -10.63% 10
West Yorkshire +23 89 £22,500 +9.75% 11
City of London +9 86 £30,000 - 14
West Midlands +24 71 £20,624 -20.67% 12
Surrey -9 68 £22,000 -4.34% 6
Leeds +35 65 £22,500 +12.50% 7
Manchester -6 55 £21,500 -12.24% 2
Hampshire +2 53 £22,000 +6.02% 7
Buckinghamshire +41 49 £22,500 +2.27% 9
Milton Keynes +37 45 £23,000 +9.52% 6
Cambridgeshire +24 37 £25,500 +15.90% 2
South West -3 35 £24,000 +20.00% 6
East Midlands +12 33 £22,000 +4.76% 7
Cheshire +17 32 £19,000 -4.40% 5
Berkshire -1 25 £21,000 -22.22% 3
Bedfordshire +5 19 £22,500 -19.64% 2
Northamptonshire -5 19 £22,000 +3.52% 2
Birmingham -11 19 £20,000 -32.20% 4
South Yorkshire +3 18 £21,250 -15.00% 1
Warrington +22 17 £19,000 -41.53%
Sheffield -1 17 £20,500 -31.09%
Peterborough +13 16 £27,500 +44.73% 2
Southampton -6 16 £19,500 -3.70% 2
Essex -26 16 £32,000 +6.66% 1
Croydon +19 15 £24,000 +3.22%

Service Analyst
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1360 (58.62%) ITIL
2 1298 (55.95%) Windows
3 1118 (48.19%) Microsoft
4 1053 (45.39%) MS Office
5 1052 (45.34%) Active Directory
6 749 (32.28%) MS Excel
7 733 (31.59%) Windows 7
8 577 (24.87%) SLA
9 470 (20.26%) Windows XP
10 425 (18.32%) Finance
11 414 (17.84%) MS Exchange
12 388 (16.72%) Service Management
13 370 (15.95%) Citrix
14 346 (14.91%) Blackberry
15 309 (13.32%) Incident Management
16 274 (11.81%) Service Delivery
17 249 (10.73%) Microsoft Certification
18 200 (8.62%) Analytical Skills
19 197 (8.49%) MCP
20 187 (8.06%) Windows Server 2008
21 182 (7.84%) Blackberry Enterprise Server
22 177 (7.63%) Law
23 175 (7.54%) Windows Server 2003
24 166 (7.16%) TCP/IP
25 163 (7.03%) ITIL Certification
26 161 (6.94%) Degree
27 158 (6.81%) WAN
28 155 (6.68%) Legal
29 152 (6.55%) LAN
30 151 (6.51%) Cisco

Service Analyst
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 414 (17.84%) MS Exchange
2 182 (7.84%) Blackberry Enterprise Server
3 96 (4.14%) Exchange Server 2010
4 87 (3.75%) Exchange Server 2007
5 81 (3.49%) Exchange Server 2003
6 64 (2.76%) IBM Notes
7 63 (2.72%) Lync
8 62 (2.67%) SharePoint
9 44 (1.90%) Apache
10 17 (0.73%) Exchange Server 2013
11 16 (0.69%) WorkSite
12 12 (0.52%) IIS
13 9 (0.39%) Tomcat
14 7 (0.30%) CMS
15 5 (0.22%) JBoss
16 4 (0.17%) SharePoint 2010
16 4 (0.17%) Liferay
16 4 (0.17%) Moodle
17 3 (0.13%) Documentum
17 3 (0.13%) IBM HTTP Server
Applications
1 1053 (45.39%) MS Office
2 749 (32.28%) MS Excel
3 141 (6.08%) MS PowerPoint
4 57 (2.46%) MS Visio
5 10 (0.43%) MS Project
6 8 (0.34%) Spreadsheet
7 7 (0.30%) Acrobat
8 1 (0.043%) SPSS
Business Applications
1 30 (1.29%) Remedy ITSM
2 9 (0.39%) Agresso
3 7 (0.30%) Dynamics CRM
4 3 (0.13%) assyst
4 3 (0.13%) Sage 50
5 2 (0.086%) SAP Oil and Gas
5 2 (0.086%) Oracle Applications
6 1 (0.043%) SAP CS
6 1 (0.043%) Changepoint
6 1 (0.043%) CA Clarity
6 1 (0.043%) SAP BPC
Cloud Services
1 26 (1.12%) Office 365
2 15 (0.65%) SaaS
3 6 (0.26%) PaaS
3 6 (0.26%) IaaS
4 4 (0.17%) Google Apps
4 4 (0.17%) Microsoft Azure
5 3 (0.13%) Cloud Computing
Communications & Networking
1 166 (7.16%) TCP/IP
2 158 (6.81%) WAN
3 152 (6.55%) LAN
4 148 (6.38%) DNS
5 128 (5.52%) DHCP
6 127 (5.47%) Internet
7 116 (5.00%) VPN
8 94 (4.05%) VoIP
9 86 (3.71%) Firewall
10 34 (1.47%) ADSL
11 33 (1.42%) Broadband
12 29 (1.25%) SAN
13 28 (1.21%) IP Telephony
14 26 (1.12%) Ethernet
14 26 (1.12%) Wireless
15 16 (0.69%) Network Security
15 16 (0.69%) Wi-Fi
16 14 (0.60%) Intranet
17 11 (0.47%) VLAN
18 9 (0.39%) SSL
Database & Business Intelligence
1 64 (2.76%) SQL Server
2 22 (0.95%) SQL Server 2008
3 13 (0.56%) SQL Server 2005
4 9 (0.39%) MySQL
4 9 (0.39%) MS Access
5 8 (0.34%) PostgreSQL
6 7 (0.30%) Oracle Database
7 5 (0.22%) SQL Server 2000
8 4 (0.17%) Data Warehouse
9 3 (0.13%) DB2
9 3 (0.13%) SQLPlus
10 2 (0.086%) Relational Database
10 2 (0.086%) BusinessObjects
10 2 (0.086%) Data Mining
11 1 (0.043%) RDBMS
11 1 (0.043%) Oracle Database 10g
11 1 (0.043%) Crystal Reports
11 1 (0.043%) QlikView
11 1 (0.043%) SQL Server Reporting Services
Development Applications
1 4 (0.17%) JMeter
1 4 (0.17%) Selenium
2 3 (0.13%) JIRA
3 2 (0.086%) Hudson
4 1 (0.043%) Maven
4 1 (0.043%) Eclipse
4 1 (0.043%) Toad
General
1 425 (18.32%) Finance
2 177 (7.63%) Law
3 155 (6.68%) Legal
4 118 (5.09%) Banking
5 93 (4.01%) Telecoms
6 48 (2.07%) Retail
7 32 (1.38%) Advertising
8 23 (0.99%) Financial Institution
9 19 (0.82%) Marketing
10 18 (0.78%) Manufacturing
11 17 (0.73%) Investment Banking
12 16 (0.69%) French Language
13 11 (0.47%) German Language
13 11 (0.47%) Publishing
14 9 (0.39%) Spanish Language
15 7 (0.30%) Local Government
16 6 (0.26%) Back Office
17 5 (0.22%) Italian Language
17 5 (0.22%) Billing
18 4 (0.17%) Finnish Language
Libraries, Frameworks & Software Standards
1 9 (0.39%) .NET
2 7 (0.30%) CSS
3 6 (0.26%) HTML
4 5 (0.22%) Flash
5 4 (0.17%) Application Packaging
5 4 (0.17%) XML
5 4 (0.17%) J2EE
6 3 (0.13%) WAP
6 3 (0.13%) WebSphere MQ
7 2 (0.086%) Middleware
7 2 (0.086%) ASP.NET
7 2 (0.086%) COM
7 2 (0.086%) Web Services
8 1 (0.043%) OLE
8 1 (0.043%) Spring
8 1 (0.043%) LINQ
8 1 (0.043%) jQuery
8 1 (0.043%) Mason
8 1 (0.043%) Oracle Fusion
8 1 (0.043%) HTML5
Miscellaneous
1 346 (14.91%) Blackberry
2 200 (8.62%) Analytical Skills
3 133 (5.73%) Management Information System
4 63 (2.72%) Video Conferencing
5 56 (2.41%) iPhone
6 44 (1.90%) iPad
7 42 (1.81%) Fat Client
7 42 (1.81%) Thin Client
8 34 (1.47%) Smartphone
9 32 (1.38%) Computer Science
10 21 (0.91%) PDA
11 16 (0.69%) Mathematics
12 15 (0.65%) CMDB
13 13 (0.56%) Hedge funds
14 12 (0.52%) Performance Metrics
14 12 (0.52%) Enterprise Software
14 12 (0.52%) EPoS
15 11 (0.47%) Statistics
16 9 (0.39%) Life Science
17 8 (0.34%) Open Source
Operating Systems
1 1298 (55.95%) Windows
2 733 (31.59%) Windows 7
3 470 (20.26%) Windows XP
4 187 (8.06%) Windows Server 2008
5 175 (7.54%) Windows Server 2003
6 131 (5.65%) Windows 8
7 74 (3.19%) UNIX
8 68 (2.93%) Windows Server 2012
9 53 (2.28%) Windows Vista
10 41 (1.77%) Linux
11 36 (1.55%) Mac OS X
12 24 (1.03%) Android
13 18 (0.78%) Mac OS
14 15 (0.65%) Apple iOS
15 11 (0.47%) Windows 2000
16 8 (0.34%) Windows Mobile
17 6 (0.26%) Windows Phone
18 5 (0.22%) Solaris
19 4 (0.17%) Windows 2000 Server
20 2 (0.086%) CentOS
Processes & Methodologies
1 1360 (58.62%) ITIL
2 388 (16.72%) Service Management
3 309 (13.32%) Incident Management
4 274 (11.81%) Service Delivery
5 136 (5.86%) ITSM
6 130 (5.60%) Problem Management
7 113 (4.87%) ITIL V3
8 91 (3.92%) Change Management
9 74 (3.19%) Project Management
10 72 (3.10%) Document Management
11 65 (2.80%) Continuous Improvement
12 61 (2.63%) CRM
13 60 (2.59%) Time Management
14 57 (2.46%) Asset Management
15 52 (2.24%) PRINCE2
16 48 (2.07%) E-Commerce
17 45 (1.94%) Supplier Management
18 44 (1.90%) Kalman Filter
19 43 (1.85%) Risk Assessment
20 38 (1.64%) Coaching
Programming Languages
1 117 (5.04%) SQL
2 46 (1.98%) C
3 15 (0.65%) Java
4 10 (0.43%) PowerShell
5 6 (0.26%) T-SQL
6 5 (0.22%) Shell Script
6 5 (0.22%) PL/SQL
7 4 (0.17%) JavaScript
8 3 (0.13%) C#
8 3 (0.13%) AWK
8 3 (0.13%) Korn
8 3 (0.13%) sed
8 3 (0.13%) Bash Shell
9 2 (0.086%) PHP
10 1 (0.043%) VB
10 1 (0.043%) R
Qualifications
1 249 (10.73%) Microsoft Certification
2 197 (8.49%) MCP
3 163 (7.03%) ITIL Certification
4 161 (6.94%) Degree
5 112 (4.83%) Security Cleared
6 98 (4.22%) MCSE
7 95 (4.09%) ITIL Foundation Certificate
8 90 (3.88%) Cisco Certification
9 87 (3.75%) SC Cleared
10 84 (3.62%) MCSA
11 80 (3.45%) CCNA
12 60 (2.59%) MCITP
13 57 (2.46%) A+ Certification
14 52 (2.24%) MCDST
15 33 (1.42%) MOS
16 31 (1.34%) MCTS
17 18 (0.78%) DV Cleared
18 17 (0.73%) HND
19 13 (0.56%) Citrix Certification
20 10 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 577 (24.87%) SLA
2 14 (0.60%) ISO 9001
3 13 (0.56%) PCI DSS
3 13 (0.56%) ISO/IEC 27001
4 6 (0.26%) QA
5 1 (0.043%) Sarbanes-Oxley
System Software
1 1052 (45.34%) Active Directory
2 123 (5.30%) VMware Infrastructure
3 85 (3.66%) XenApp
4 41 (1.77%) Terminal Services
5 39 (1.68%) Hyper-V
6 31 (1.34%) XenDesktop
7 24 (1.03%) Citrix Presentation Server
8 11 (0.47%) vSphere
9 10 (0.43%) XenServer
10 8 (0.34%) UAG
10 8 (0.34%) MetaFrame
11 6 (0.26%) NFS
11 6 (0.26%) Xen
12 5 (0.22%) Novell eDirectory
13 3 (0.13%) Tivoli Directory Server
13 3 (0.13%) Microsoft App-V
13 3 (0.13%) Firmware
14 1 (0.043%) VMware ESX
14 1 (0.043%) Microsoft Virtual Server
14 1 (0.043%) Forefront TMG
Systems Management
1 117 (5.04%) SCCM
2 41 (1.77%) Norton AntiVirus
3 32 (1.38%) Backup Exec
4 24 (1.03%) Systems Management Server (SMS)
5 22 (0.95%) OpenView
6 19 (0.82%) SCOM
7 10 (0.43%) DameWare
8 7 (0.30%) Tivoli
9 6 (0.26%) McAfee ePO
10 5 (0.22%) ServiceCenter
11 4 (0.17%) NetBackup
11 4 (0.17%) SCSM
12 3 (0.13%) Unicenter
12 3 (0.13%) Symantec Enterprise Vault
13 2 (0.086%) ITRS Geneos
13 2 (0.086%) Nagios
13 2 (0.086%) Tivoli Storage Manager
13 2 (0.086%) CiscoWorks
13 2 (0.086%) Graphite
14 1 (0.043%) ARCserve
Vendors
1 1118 (48.19%) Microsoft
2 370 (15.95%) Citrix
3 151 (6.51%) Cisco
4 146 (6.29%) VMware
5 125 (5.39%) HP
6 85 (3.66%) Remedy
7 70 (3.02%) Symantec
8 64 (2.76%) Lotus
9 62 (2.67%) Apple
10 46 (1.98%) Bloomberg
11 45 (1.94%) Reuters
12 42 (1.81%) Avaya
13 41 (1.77%) Dell
14 35 (1.51%) ServiceNow
15 29 (1.25%) Oracle
16 26 (1.12%) Interwoven
17 24 (1.03%) Juniper
17 24 (1.03%) McAfee
18 23 (0.99%) Veeam
19 21 (0.91%) CheckPoint
Surrey
Spring Technology
Salary: £20000.00 - £23500.00 per annum
Posted: 2 hours ago
Rotherham, South Yorkshire
Spring Technology
Salary: £15000.00 per annum
Posted: 2 hours ago
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: 2 hours ago
Bristol, Avon
Hargreaves Lansdown
Salary: Excellent plus Discretionary Bonus
Posted: 5 hours ago
Macclesfield, Cheshire
Adria Solutions Ltd
Salary: £18000 - £20000 per annum + Benefits
Posted: 7 hours ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £23000 - £28000 per day
Posted: 8 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 11 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: 11 hours ago
London
Information Technology Services
Salary: £36k - 38k per year + benefits
Posted: 20 hours ago
London
Information Technology Services
Salary: £25k - 31k per year + Great benefits
Posted: 20 hours ago
Kingston Upon Thames, Surrey
VIT
Salary: From £18,000 to £25,000 per annum
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £27,000 per annum
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Dacorum Borough Council
Posted: 2 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 3 days ago
London
Ashdown IT
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
Surrey
Harvey Nash plc
Salary: £21000 - £22000 per annum
Posted: 3 days ago
Derbyshire
Gerrard White
Salary: £16000 - £20000 per annum
Posted: 3 days ago
London
Marcus Donald People
Salary: £20000 - £24000 per annum
Posted: 3 days ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 3 days ago