The statistics below represent IT jobs advertised across the UK that had Service Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Service Analyst
Rank 266 240 216
Rank change year-on-year
-26 -24
Permanent jobs requiring a Service Analyst 1096 1483 1689
As % of all permanent IT jobs located in the UK 1.23% 1.38% 1.47%
As % of the Job Titles category 1.27% 1.43% 1.53%
Number of salaries quoted 908 1264 1461
Median salary £28,000 £27,000 £26,000
Median salary % change year-on-year
+3.70% +3.84%
90% offered a salary of more than £19,500 £19,000 £19,000
10% offered a salary of more than £45,000 £59,750 £47,500
UK excluding London median salary £23,500 £22,500 £22,500
% change year-on-year
+4.44% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86247 103892 110745
As % of all permanent IT jobs located in the UK 96.43% 96.55% 96.63%
Number of salaries quoted 71633 86643 91629
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Analyst in the job title.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 4 December 2016 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 1022 £28,750 +6.48% 91
London -9 417 £32,500 -7.14% 30
South East +27 222 £24,000 -4.00% 18
Yorkshire +18 87 £22,000 - 10
East of England -28 78 £30,500 +29.78% 5
South West +13 72 £23,000 +5.74% 5
West Midlands -43 53 £22,000 +4.76% 8
North West -73 53 £26,000 +15.55% 9
Surrey -2 49 £25,000 -6.54% 7
West Yorkshire +13 47 £24,500 +11.36% 8
Buckinghamshire +39 46 £23,750 +3.26%
City of London -35 44 £34,000 - 7
East Midlands -12 41 £25,000 +18.03% 6
Berkshire +41 40 £25,000 -8.25% 4
Leeds +15 35 £24,250 +4.30% 6
Hampshire -2 31 £20,000 -4.76% 5
Wales -9 28 £22,500 +18.42% 3
Wiltshire +38 27 £23,000 -13.20%
North Yorkshire +12 27 £20,000 -12.08% 2
South Wales +1 26 £22,500 +18.42% 2
Milton Keynes +17 25 £25,000 +4.16%
Cardiff +17 24 £22,000 +10.00% 2
Cambridgeshire +5 24 £26,150 +16.22% 3
Birmingham -19 23 £23,000 +9.52% 1
Manchester -40 23 £30,000 +39.53% 7
Essex -8 21 £32,500 -53.57% 1
East Sussex +25 19 £24,000 -4.00% 2
Brighton +28 18 £24,000 -4.00% 2
West Sussex +27 18 £22,500 +8.43%
Cambridge +15 18 £28,150 +30.93% 2

Service Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 1235 (49.64%) Windows
2 1110 (44.61%) ITIL
3 986 (39.63%) Active Directory
4 882 (35.45%) Microsoft
5 845 (33.96%) MS Office
6 791 (31.79%) Finance
7 683 (27.45%) MS Excel
8 676 (27.17%) Windows 7
9 557 (22.39%) SLA
10 425 (17.08%) Citrix
11 410 (16.48%) Service Management
12 283 (11.37%) Windows Server
13 282 (11.33%) MS Exchange
14 262 (10.53%) Cisco
15 240 (9.65%) Legal
16 228 (9.16%) Law
17 227 (9.12%) Incident Management
18 220 (8.84%) Analytical Skills
19 204 (8.20%) VPN
19 204 (8.20%) Banking
20 202 (8.12%) Microsoft Certification
21 198 (7.96%) Service Delivery
21 198 (7.96%) SQL
22 178 (7.15%) Degree
23 174 (6.99%) VMware
24 164 (6.59%) Agile Software Development
25 160 (6.43%) Windows 8
26 146 (5.87%) Blackberry
27 144 (5.79%) Business Analysis
28 139 (5.59%) Change Management

Service Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 282 (11.33%) MS Exchange
2 91 (3.66%) Exchange Server 2010
2 91 (3.66%) SharePoint
3 78 (3.14%) Exchange Server 2007
4 73 (2.93%) Blackberry Enterprise Server
5 45 (1.81%) Skype for Business
6 36 (1.45%) Exchange Server 2013
7 33 (1.33%) Exchange Server 2003
8 20 (0.80%) Confluence
9 13 (0.52%) IBM Notes
10 11 (0.44%) IIS
11 8 (0.32%) JBoss
12 5 (0.20%) SharePoint 2010
13 4 (0.16%) SAS
13 4 (0.16%) Tomcat
14 3 (0.12%) Apache
14 3 (0.12%) CMS
14 3 (0.12%) Exchange Server 5.5
14 3 (0.12%) WebSphere
15 2 (0.080%) GlassFish
Applications
1 845 (33.96%) MS Office
2 683 (27.45%) MS Excel
3 85 (3.42%) MS PowerPoint
4 40 (1.61%) MS Visio
5 20 (0.80%) MS Project
6 12 (0.48%) Spreadsheet
7 4 (0.16%) Adobe Creative Suite
8 2 (0.080%) InfoPath
8 2 (0.080%) SPSS
9 1 (0.040%) Acrobat
Business Applications
1 20 (0.80%) SAP Oil and Gas
2 14 (0.56%) Remedy ITSM
3 11 (0.44%) Eikon
4 10 (0.40%) Salesforce.com CRM
5 9 (0.36%) Dynamics CRM
6 6 (0.24%) PeopleSoft HRMS
7 3 (0.12%) Dynamics NAV
7 3 (0.12%) Oracle ERP
8 2 (0.080%) assyst
8 2 (0.080%) Eloqua
8 2 (0.080%) FastStats
8 2 (0.080%) Retail-J
8 2 (0.080%) SAP ERP
8 2 (0.080%) SAP InfiniteInsight
9 1 (0.040%) Dynamics AX
9 1 (0.040%) FINCAD Analytics
9 1 (0.040%) Lorenzo
9 1 (0.040%) Oracle BPM
9 1 (0.040%) Oracle Payables
9 1 (0.040%) SystmOne
Cloud Services
1 125 (5.02%) Office 365
2 68 (2.73%) Mimecast
3 25 (1.00%) Microsoft Azure
4 20 (0.80%) SaaS
5 6 (0.24%) Amazon AWS
6 4 (0.16%) Cloud Computing
7 1 (0.040%) Adobe Creative Cloud
7 1 (0.040%) G Suite
7 1 (0.040%) OpenShift
Communications & Networking
1 204 (8.20%) VPN
2 133 (5.35%) TCP/IP
3 112 (4.50%) LAN
4 108 (4.34%) DNS
5 106 (4.26%) WAN
6 88 (3.54%) VoIP
7 80 (3.22%) DHCP
8 68 (2.73%) Firewall
9 57 (2.29%) Internet
10 30 (1.21%) Wireless
11 24 (0.96%) Remote Desktop
12 21 (0.84%) IP Telephony
12 21 (0.84%) SSL
13 18 (0.72%) SAN
14 16 (0.64%) Wi-Fi
15 15 (0.60%) Skype
16 14 (0.56%) Intranet
16 14 (0.56%) Network Security
16 14 (0.56%) SMTP
17 10 (0.40%) VLAN
Database & Business Intelligence
1 75 (3.01%) SQL Server
2 15 (0.60%) SQL Server Reporting Services
3 12 (0.48%) BusinessObjects
4 11 (0.44%) Oracle Database
4 11 (0.44%) QlikView
5 10 (0.40%) MS Access
5 10 (0.40%) Oracle Reports
6 8 (0.32%) Crystal Reports
6 8 (0.32%) Data Warehouse
6 8 (0.32%) GIS
6 8 (0.32%) Relational Database
7 7 (0.28%) SQL Server Integration Services
8 6 (0.24%) BusinessObjects Business Intelligence
8 6 (0.24%) SQL Server 2008
9 5 (0.20%) Big Data
10 3 (0.12%) MySQL
10 3 (0.12%) SQL Server 2012
10 3 (0.12%) SQL Server Analysis Services
11 2 (0.080%) Spotfire
11 2 (0.080%) SQL Server 2005
Development Applications
1 53 (2.13%) JIRA
2 13 (0.52%) Selenium
3 8 (0.32%) SpecFlow
4 7 (0.28%) JUnit
4 7 (0.28%) NUnit
4 7 (0.28%) SQL Server Management Studio (SSMS)
4 7 (0.28%) TestNG
5 5 (0.20%) HP UFT
5 5 (0.20%) Team Foundation Server
6 4 (0.16%) AppScan
6 4 (0.16%) Grunt
6 4 (0.16%) gulp
6 4 (0.16%) jspm
6 4 (0.16%) TeamCity
7 3 (0.12%) Selenium IDE
7 3 (0.12%) SoapUI
8 2 (0.080%) Bugzilla
8 2 (0.080%) MSTest
8 2 (0.080%) Visual Studio
8 2 (0.080%) WebDriver
General
1 791 (31.79%) Finance
2 240 (9.65%) Legal
3 228 (9.16%) Law
4 204 (8.20%) Banking
5 77 (3.09%) Telecoms
6 69 (2.77%) Marketing
7 43 (1.73%) German Language
8 38 (1.53%) French Language
9 37 (1.49%) Retail
10 33 (1.33%) Manufacturing
11 28 (1.13%) Back Office
12 27 (1.09%) International Banking
13 24 (0.96%) Financial Institution
14 22 (0.88%) Investment Banking
15 21 (0.84%) Electronics
15 21 (0.84%) Front Office
16 20 (0.80%) Advertising
17 18 (0.72%) Spanish Language
18 11 (0.44%) Publishing
19 9 (0.36%) Italian Language
Libraries, Frameworks & Software Standards
1 42 (1.69%) .NET
2 23 (0.92%) ASP.NET
3 21 (0.84%) HTML
4 20 (0.80%) Web Services
5 16 (0.64%) XML
6 12 (0.48%) jQuery
7 11 (0.44%) CSS
8 10 (0.40%) Middleware
9 8 (0.32%) COM
10 7 (0.28%) XSL
11 5 (0.20%) .NET Framework
11 5 (0.20%) CSS3
11 5 (0.20%) Entity Framework
11 5 (0.20%) HTML5
12 4 (0.16%) ASP.NET Web API
12 4 (0.16%) REST
13 3 (0.12%) FIX Protocol
13 3 (0.12%) Software Packaging
14 2 (0.080%) DHTML
14 2 (0.080%) SOAP
Miscellaneous
1 220 (8.84%) Analytical Skills
2 146 (5.87%) Blackberry
3 71 (2.85%) Management Information System
4 64 (2.57%) iPhone
5 51 (2.05%) iPad
6 42 (1.69%) Video Conferencing
7 39 (1.57%) Smartphone
8 36 (1.45%) Fintech
9 33 (1.33%) Data Centre
10 32 (1.29%) Computer Science
11 28 (1.13%) Virtual Team
12 24 (0.96%) Driving Licence
13 21 (0.84%) Mathematics
14 17 (0.68%) Statistics
15 15 (0.60%) Enterprise Software
15 15 (0.60%) Foreign Exchange (FX)
16 14 (0.56%) Client/Server
17 10 (0.40%) Enterprise Storage
17 10 (0.40%) NHS
18 9 (0.36%) Hedge funds
Operating Systems
1 1235 (49.64%) Windows
2 676 (27.17%) Windows 7
3 283 (11.37%) Windows Server
4 160 (6.43%) Windows 8
5 126 (5.06%) Windows Server 2008
6 109 (4.38%) Windows XP
7 99 (3.98%) Windows 10
8 87 (3.50%) Windows Server 2012
9 86 (3.46%) Linux
9 86 (3.46%) Windows Server 2003
10 55 (2.21%) Android
11 40 (1.61%) Unix
12 34 (1.37%) Mac OS X
13 28 (1.13%) Windows Vista
14 22 (0.88%) Apple iOS
15 11 (0.44%) Mac OS
16 9 (0.36%) Windows 2000
17 4 (0.16%) Red Hat Enterprise Linux
18 3 (0.12%) Windows NT
18 3 (0.12%) Windows Phone
Processes & Methodologies
1 1110 (44.61%) ITIL
2 410 (16.48%) Service Management
3 227 (9.12%) Incident Management
4 198 (7.96%) Service Delivery
5 164 (6.59%) Agile Software Development
6 144 (5.79%) Business Analysis
7 139 (5.59%) Change Management
8 135 (5.43%) Problem Management
9 134 (5.39%) ITIL V3
10 129 (5.18%) ITSM
11 125 (5.02%) Ticket Management
12 108 (4.34%) Project Management
13 106 (4.26%) Document Management
14 94 (3.78%) Stakeholder Management
15 80 (3.22%) Root Cause Analysis
16 78 (3.14%) Case Management
17 77 (3.09%) Time Management
18 75 (3.01%) Virtual Environments
19 74 (2.97%) SDLC
20 69 (2.77%) CRM
Programming Languages
1 198 (7.96%) SQL
2 44 (1.77%) C#
3 39 (1.57%) C
4 30 (1.21%) PowerShell
5 23 (0.92%) Java
6 20 (0.80%) VB
7 19 (0.76%) JavaScript
8 14 (0.56%) T-SQL
9 10 (0.40%) Python
9 10 (0.40%) VBA
10 7 (0.28%) C++
11 3 (0.12%) PL/SQL
11 3 (0.12%) R
11 3 (0.12%) XPath
12 2 (0.080%) PHP
13 1 (0.040%) Bash Shell
13 1 (0.040%) MATLAB
13 1 (0.040%) Perl
13 1 (0.040%) Scala
Qualifications
1 202 (8.12%) Microsoft Certification
2 178 (7.15%) Degree
3 120 (4.82%) ITIL Certification
4 116 (4.66%) MCSE
5 101 (4.06%) Security Cleared
6 98 (3.94%) Cisco Certification
7 85 (3.42%) MCSA
8 84 (3.38%) CCNA
9 73 (2.93%) MCP
10 69 (2.77%) MCITP
11 56 (2.25%) SC Cleared
12 42 (1.69%) ISEB
13 29 (1.17%) DV Cleared
14 28 (1.13%) MOS
15 26 (1.05%) MCDST
16 25 (1.00%) ITIL Foundation Certificate
17 21 (0.84%) MCTS
18 20 (0.80%) A+ Certification
19 16 (0.64%) ISTQB
20 12 (0.48%) CCNP
Quality Assurance & Compliance
1 557 (22.39%) SLA
2 39 (1.57%) QA
3 26 (1.05%) Sarbanes-Oxley
4 15 (0.60%) ISO/IEC 27001
5 13 (0.52%) ISO 9001
6 10 (0.40%) MiFID
7 8 (0.32%) Data Quality
8 7 (0.28%) ISO/IEC 17799
8 7 (0.28%) ISO19770
9 4 (0.16%) Dodd-Frank
9 4 (0.16%) EMIR
10 3 (0.12%) COBIT
11 2 (0.080%) Actionable Recommendations
12 1 (0.040%) Disclosure Scotland
12 1 (0.040%) FATCA
12 1 (0.040%) ISO22301
12 1 (0.040%) ISO27002
12 1 (0.040%) PCI DSS
12 1 (0.040%) SEPA
System Software
1 986 (39.63%) Active Directory
2 104 (4.18%) VMware Infrastructure
3 64 (2.57%) Hyper-V
4 56 (2.25%) XenApp
5 40 (1.61%) XenDesktop
6 13 (0.52%) IMail Server
7 8 (0.32%) VMware ESX
8 7 (0.28%) Virtual Machines
9 6 (0.24%) vSphere
10 5 (0.20%) UAG
10 5 (0.20%) vCloud
11 4 (0.16%) Virtual Desktop
11 4 (0.16%) Virtual Servers
11 4 (0.16%) VMware ESXi
12 3 (0.12%) BitLocker
12 3 (0.12%) BlackBerry Internet Service
12 3 (0.12%) Terminal Services
13 2 (0.080%) Microsoft App-V
14 1 (0.040%) Microsoft Virtual Server
14 1 (0.040%) NetIQ eDirectory
Systems Management
1 87 (3.50%) SCCM
2 28 (1.13%) Backup Exec
3 25 (1.00%) SCOM
4 20 (0.80%) AirWatch
5 17 (0.68%) Nagios
6 13 (0.52%) NetBackup
7 11 (0.44%) WSUS
8 8 (0.32%) Norton AntiVirus
8 8 (0.32%) RSA Archer
9 6 (0.24%) CA Spectrum
9 6 (0.24%) DameWare
9 6 (0.24%) FortiGate
10 5 (0.20%) HP Quality Center
10 5 (0.20%) vRealize
11 4 (0.16%) HP Fortify
11 4 (0.16%) Nessus
11 4 (0.16%) Symantec Enterprise Vault
11 4 (0.16%) Systems Management Server (SMS)
12 3 (0.12%) OpenView
12 3 (0.12%) OVSD
Vendors
1 882 (35.45%) Microsoft
2 425 (17.08%) Citrix
3 262 (10.53%) Cisco
4 174 (6.99%) VMware
5 81 (3.26%) iManage
6 79 (3.18%) Mitel
7 73 (2.93%) Apple
8 70 (2.81%) Remedy
9 57 (2.29%) ServiceNow
10 54 (2.17%) HP
11 48 (1.93%) Oracle
12 47 (1.89%) Dell
12 47 (1.89%) SAP
13 36 (1.45%) Symantec
14 34 (1.37%) LANDesk
15 30 (1.21%) Avaya
16 27 (1.09%) Bloomberg
17 22 (0.88%) MobileIron
17 22 (0.88%) Reuters
18 20 (0.80%) SonicWALL
London
Plan-net
Salary: Unspecified Market rate
Posted: 2 days ago
Bath, Avon
Sanderson
Salary: £19000.00 - £23000.00 per annum
Posted: 3 days ago
City, London
Robert Half
Salary: £20000 - £27500 per annum
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 2 days ago
Southampton, Hampshire
Networkers
Salary: £20000 - £22000 per annum
Posted: 3 days ago
London
Joseph Harry Ltd
Salary: £70000 - £90000 per annum + c.35% Bonus + 10% Pension
Posted: 11 hours ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 2 days ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 2 days ago
Nottingham, Nottinghamshire
Searchability
Salary: £20000 - £30000 per annum
Posted: 2 days ago
Cambridgeshire
Oho Group Ltd.
Salary: £25000 - £34000 per annum
Posted: 3 days ago
Manchester, Lancashire
nGAGE Specialist Recruitment
Salary: £17000 - £19000 per annum + Benefits
Posted: 6 days ago
Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + Training
Posted: 3 days ago
City, London
Oliver James Associates
Posted: 2 days ago
London
Ashdown IT
Salary: £31000 per annum + 25 days holiday, bonus, pension
Posted: 2 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £18000 - £20000 per annum + pension, 25 days holiday
Posted: 3 days ago
Harrogate, North Yorkshire
Spring Technology
Salary: £22000.00 - £25000.00 per annum + + Benefits
Posted: 2 days ago
Bolton, Lancashire
Senitor Associates
Salary: £20000 - £30000 per annum + benefits
Posted: 2 days ago
Telford, Shropshire
Lorien Resourcing
Salary: COMPETITVE SALARY
Posted: 5 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £30,000 per annum Plus Benefits
Posted: 3 days ago
City, London
Burns Sheehan
Salary: £22000.00 - £28000.00 per annum
Posted: 5 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 4 days ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £20,000 per annum plus bonus and benefits
Posted: 2 days ago
London
Hurren and Hope
Salary: £22k - 27k per year
Posted: 2 days ago
Rushden, Northamptonshire
Involved Solutions Ltd
Salary: £25000.00 - £28000.00 per annum + Bonus + Benefits
Posted: 4 days ago
Glasgow, Lanarkshire
Search Consultancy
Salary: Excellent Rate
Posted: 5 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £22500 - £27500 per annum + Excellent Benefits
Posted: 3 days ago
West London
MAPP Ltd - IT & Business Management Recruitment Specialists
Salary: £27,000 per annum + benefits
Posted: 3 days ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £28000.00 - £35000.00 per annum
Posted: 4 days ago
City, London
Harrington Starr
Salary: £50000 - £60000 per annum + plus package and bonus
Posted: Yesterday
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: 2 days ago