The table below looks at the statistics for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 267 340 385
Rank change year-on-year
+73 +45
Permanent jobs requiring a Service Analyst 1176 786 734
As % of all permanent IT jobs located in the UK 1.03% 0.74% 0.62%
As % of the Job Titles category 1.09% 0.78% 0.66%
Number of salaries quoted 970 684 644
Average salary £24,000 £23,000 £24,000
Average salary % change year-on-year
+4.34% -4.16%
90% offered a salary of more than £18,150 £17,500 £18,000
10% offered a salary of more than £38,000 £37,500 £37,500
UK excluding London average salary £22,000 £21,000 £22,500
% change year-on-year
+4.76% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107766 100404 111766
As % of all permanent IT jobs located in the UK 94.46% 94.30% 95.16%
Number of salaries quoted 87262 83568 95286
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 23 September 2014 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +66 1092 £24,000 +4.34% 129
London +96 424 £30,000 - 37
South East +18 221 £23,000 +8.23% 34
Yorkshire -6 126 £19,000 -13.63% 9
City of London +24 103 £28,000 -17.64% 15
North West +19 84 £20,000 -4.76% 7
West Yorkshire +3 82 £19,000 -9.52% 6
East of England +14 73 £25,500 +24.39% 13
Leeds -4 70 £19,125 -13.06% 2
Surrey +17 59 £23,000 +6.97% 12
South West -1 59 £23,250 +16.25% 10
West Midlands -6 55 £20,248 -8.99% 8
Berkshire +16 49 £26,000 +32.99% 6
Scotland +6 46 £24,000 -4.00% 3
Hampshire -28 46 £20,625 +7.14% 2
East Midlands +2 45 £19,500 -9.30% 6
Manchester +9 44 £20,000 -10.50% 3
South Yorkshire +3 33 £21,250 +32.81% 1
Cheshire +3 33 £20,000 -8.04% 2
Glasgow +4 32 £24,500 -7.54% 3
Sheffield +7 31 £20,000 +25.00% 1
Wiltshire +14 28 £24,000 -28.88% 3
Southampton -8 27 £20,750 +13.69%
Birmingham -7 24 £20,000 -10.11% 2
Wales +20 22 £22,500 +9.75% 6
Buckinghamshire +3 22 £24,000 +9.09% 10
Cambridgeshire +19 21 £30,000 +33.33% 7
West Sussex -10 20 £18,000 -15.29% 3
Reading -4 19 £21,000 +2.43% 4
South Wales +17 18 £22,500 +9.75% 6

Service Analyst
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1206 (55.96%) ITIL
2 1193 (55.36%) Windows
3 952 (44.18%) Active Directory
4 868 (40.28%) Microsoft
5 852 (39.54%) MS Office
6 674 (31.28%) MS Excel
7 619 (28.72%) Windows 7
8 472 (21.90%) SLA
9 428 (19.86%) Windows XP
10 404 (18.75%) Finance
11 390 (18.10%) MS Exchange
12 360 (16.71%) Citrix
13 333 (15.45%) Service Management
14 286 (13.27%) Microsoft Certification
15 255 (11.83%) Incident Management
16 249 (11.55%) Blackberry
17 224 (10.39%) Service Delivery
18 207 (9.61%) Analytical Skills
19 198 (9.19%) Windows Server 2003
20 166 (7.70%) Legal
21 165 (7.66%) Windows Server 2008
22 156 (7.24%) Cisco
23 152 (7.05%) Law
24 146 (6.77%) ITIL Certification
25 144 (6.68%) TCP/IP
25 144 (6.68%) Problem Management
26 142 (6.59%) Degree
26 142 (6.59%) MCP
27 140 (6.50%) VMware
28 132 (6.13%) MCSE

Service Analyst
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 390 (18.10%) MS Exchange
2 125 (5.80%) Blackberry Enterprise Server
3 91 (4.22%) Exchange Server 2007
4 67 (3.11%) SharePoint
5 66 (3.06%) Exchange Server 2010
6 60 (2.78%) Exchange Server 2003
7 54 (2.51%) Apache
8 52 (2.41%) Lync
9 49 (2.27%) IBM Notes
10 48 (2.23%) WorkSite
11 22 (1.02%) SharePoint 2010
12 20 (0.93%) IIS
13 16 (0.74%) Tomcat
14 11 (0.51%) CMS
15 9 (0.42%) Liferay
16 8 (0.37%) Moodle
16 8 (0.37%) Exchange Server 2000
17 7 (0.32%) Exchange Server 2013
18 4 (0.19%) Adobe CQ
19 3 (0.14%) IBM HTTP Server
Applications
1 852 (39.54%) MS Office
2 674 (31.28%) MS Excel
3 116 (5.38%) MS PowerPoint
4 29 (1.35%) MS Visio
5 7 (0.32%) Spreadsheet
5 7 (0.32%) MS Project
6 4 (0.19%) Acrobat
Business Applications
1 27 (1.25%) Remedy ITSM
2 7 (0.32%) Dynamics CRM
3 4 (0.19%) Oracle Applications
3 4 (0.19%) assyst
4 3 (0.14%) Dynamics NAV
4 3 (0.14%) Bond Adapt
4 3 (0.14%) Sage 50
5 2 (0.093%) SAP Oil and Gas
6 1 (0.046%) Misys Midas
6 1 (0.046%) Maximo
6 1 (0.046%) SAP CS
Cloud Services
1 41 (1.90%) Office 365
2 30 (1.39%) SaaS
3 13 (0.60%) Microsoft Azure
4 7 (0.32%) PaaS
4 7 (0.32%) IaaS
5 4 (0.19%) Cloud Computing
6 3 (0.14%) Amazon EC2
6 3 (0.14%) Amazon S3
6 3 (0.14%) Amazon AWS
7 2 (0.093%) Google Apps
Communications & Networking
1 144 (6.68%) TCP/IP
2 110 (5.10%) DNS
3 105 (4.87%) VoIP
3 105 (4.87%) WAN
4 104 (4.83%) LAN
5 90 (4.18%) VPN
6 89 (4.13%) DHCP
7 78 (3.62%) Internet
8 53 (2.46%) Firewall
9 47 (2.18%) Wireless
9 47 (2.18%) ADSL
10 44 (2.04%) Broadband
11 39 (1.81%) SAN
12 35 (1.62%) IP Telephony
13 34 (1.58%) Ethernet
14 25 (1.16%) 3G
15 17 (0.79%) Intranet
16 16 (0.74%) Cisco ASA
17 11 (0.51%) FWSM
17 11 (0.51%) FTP
Database & Business Intelligence
1 59 (2.74%) SQL Server
2 22 (1.02%) SQL Server 2008
3 16 (0.74%) SQL Server 2005
4 9 (0.42%) MS Access
5 6 (0.28%) MySQL
6 5 (0.23%) Crystal Reports
6 5 (0.23%) Data Warehouse
7 4 (0.19%) DB2
7 4 (0.19%) Relational Database
8 2 (0.093%) Oracle Database
8 2 (0.093%) BusinessObjects XI
8 2 (0.093%) BusinessObjects Web Intelligence
9 1 (0.046%) SQL Server 2012
9 1 (0.046%) Data Mining
9 1 (0.046%) Oracle Database 10g
9 1 (0.046%) SQL Server 2000
9 1 (0.046%) SQL Server Reporting Services
Development Applications
1 9 (0.42%) JMeter
1 9 (0.42%) Selenium
2 5 (0.23%) JIRA
3 4 (0.19%) Team Foundation Server
4 1 (0.046%) Serena SBM
4 1 (0.046%) Subversion
General
1 404 (18.75%) Finance
2 166 (7.70%) Legal
3 152 (7.05%) Law
4 114 (5.29%) Banking
5 81 (3.76%) Telecoms
6 55 (2.55%) Retail
7 36 (1.67%) Financial Institution
8 27 (1.25%) Advertising
9 26 (1.21%) French Language
10 14 (0.65%) German Language
10 14 (0.65%) Investment Banking
10 14 (0.65%) Publishing
11 13 (0.60%) Marketing
12 10 (0.46%) Spanish Language
13 8 (0.37%) Italian Language
14 7 (0.32%) Back Office
15 5 (0.23%) Manufacturing
16 4 (0.19%) Multimedia
16 4 (0.19%) Billing
16 4 (0.19%) Electronics
Libraries, Frameworks & Software Standards
1 24 (1.11%) .NET
2 12 (0.56%) HTML
3 10 (0.46%) CSS
4 6 (0.28%) COM
5 4 (0.19%) Web Services
5 4 (0.19%) XML
6 3 (0.14%) Flash
6 3 (0.14%) WebSphere MQ
6 3 (0.14%) J2EE
7 2 (0.093%) SOAP
7 2 (0.093%) Hibernate
8 1 (0.046%) Java EE
8 1 (0.046%) Application Packaging
8 1 (0.046%) Middleware
8 1 (0.046%) OLE
8 1 (0.046%) LAMP
Miscellaneous
1 249 (11.55%) Blackberry
2 207 (9.61%) Analytical Skills
3 105 (4.87%) Management Information System
4 44 (2.04%) Computer Science
5 41 (1.90%) iPhone
6 35 (1.62%) PDA
7 34 (1.58%) Thin Client
7 34 (1.58%) Fat Client
7 34 (1.58%) iPad
8 33 (1.53%) Video Conferencing
8 33 (1.53%) Mathematics
9 27 (1.25%) Hedge funds
10 21 (0.97%) Smartphone
10 21 (0.97%) EPoS
11 16 (0.74%) Statistics
12 10 (0.46%) Firmware
13 9 (0.42%) AS400
13 9 (0.42%) Open Source
13 9 (0.42%) Enterprise Software
14 8 (0.37%) iSeries
Operating Systems
1 1193 (55.36%) Windows
2 619 (28.72%) Windows 7
3 428 (19.86%) Windows XP
4 198 (9.19%) Windows Server 2003
5 165 (7.66%) Windows Server 2008
6 80 (3.71%) Windows 8
7 78 (3.62%) Windows Server 2012
8 58 (2.69%) UNIX
9 56 (2.60%) Linux
10 40 (1.86%) Mac OS X
11 30 (1.39%) Windows Vista
12 28 (1.30%) Android
13 25 (1.16%) Windows 2000
14 14 (0.65%) Mac OS
15 12 (0.56%) Apple iOS
16 8 (0.37%) Windows Phone
17 6 (0.28%) Windows Mobile
18 5 (0.23%) Windows 2000 Server
19 3 (0.14%) Red Hat Enterprise Linux
20 1 (0.046%) CentOS
Processes & Methodologies
1 1206 (55.96%) ITIL
2 333 (15.45%) Service Management
3 255 (11.83%) Incident Management
4 224 (10.39%) Service Delivery
5 144 (6.68%) Problem Management
6 109 (5.06%) ITSM
7 92 (4.27%) ITIL V3
8 87 (4.04%) Project Management
9 86 (3.99%) Continuous Improvement
10 78 (3.62%) Change Management
11 68 (3.16%) Time Management
12 67 (3.11%) E-Commerce
13 66 (3.06%) Asset Management
14 59 (2.74%) PRINCE2
15 50 (2.32%) Risk Assessment
16 48 (2.23%) Document Management
16 48 (2.23%) Mentoring
17 46 (2.13%) CRM
18 45 (2.09%) Root Cause Analysis
19 41 (1.90%) Supplier Management
Programming Languages
1 115 (5.34%) SQL
2 55 (2.55%) C
3 16 (0.74%) JavaScript
4 14 (0.65%) PowerShell
5 10 (0.46%) Java
6 6 (0.28%) C#
7 4 (0.19%) T-SQL
7 4 (0.19%) Shell Script
8 3 (0.14%) AWK
8 3 (0.14%) Korn
8 3 (0.14%) PL/SQL
8 3 (0.14%) Bash Shell
8 3 (0.14%) sed
9 2 (0.093%) PHP
9 2 (0.093%) C++
10 1 (0.046%) COBOL
10 1 (0.046%) JCL
10 1 (0.046%) VBScript
10 1 (0.046%) VB
10 1 (0.046%) R
Qualifications
1 286 (13.27%) Microsoft Certification
2 146 (6.77%) ITIL Certification
3 142 (6.59%) MCP
3 142 (6.59%) Degree
4 132 (6.13%) MCSE
5 109 (5.06%) MCITP
6 106 (4.92%) MCSA
7 84 (3.90%) ITIL Foundation Certificate
8 82 (3.81%) Security Cleared
9 71 (3.29%) Cisco Certification
10 67 (3.11%) CCNA
11 64 (2.97%) A+ Certification
12 59 (2.74%) SC Cleared
13 50 (2.32%) MCTS
14 47 (2.18%) MCDST
15 26 (1.21%) Network+ Certification
16 22 (1.02%) MOS
17 18 (0.84%) Citrix Certification
18 14 (0.65%) DV Cleared
19 13 (0.60%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 472 (21.90%) SLA
2 15 (0.70%) QA
3 12 (0.56%) PCI DSS
3 12 (0.56%) ISO/IEC 27001
4 2 (0.093%) ISO 9001
4 2 (0.093%) TickIT
5 1 (0.046%) Sarbanes-Oxley
System Software
1 952 (44.18%) Active Directory
2 100 (4.64%) VMware Infrastructure
3 63 (2.92%) XenApp
4 42 (1.95%) Hyper-V
5 36 (1.67%) Terminal Services
6 21 (0.97%) MetaFrame
7 18 (0.84%) vSphere
8 13 (0.60%) UAG
9 10 (0.46%) XenDesktop
10 5 (0.23%) XenServer
11 4 (0.19%) VMware ESXi
12 3 (0.14%) Tivoli Directory Server
12 3 (0.14%) Microsoft App-V
12 3 (0.14%) Xen
12 3 (0.14%) Microsoft Virtual Server
12 3 (0.14%) Novell eDirectory
13 2 (0.093%) Citrix Presentation Server
13 2 (0.093%) VMware Server
13 2 (0.093%) EMC RecoverPoint
13 2 (0.093%) NFS
Systems Management
1 103 (4.78%) SCCM
2 36 (1.67%) Norton AntiVirus
3 28 (1.30%) Backup Exec
4 23 (1.07%) SCOM
5 9 (0.42%) ServiceCenter
6 7 (0.32%) NetBackup
7 6 (0.28%) Cisco CUCM
7 6 (0.28%) Tivoli
8 4 (0.19%) Systems Management Server (SMS)
8 4 (0.19%) Nagios
9 3 (0.14%) DameWare
9 3 (0.14%) OpenView
9 3 (0.14%) Cisco UCCX
9 3 (0.14%) SCSM
10 2 (0.093%) Symantec Endpoint Protection
10 2 (0.093%) ARCserve
10 2 (0.093%) HP Data Protector
10 2 (0.093%) EMC NetWorker
11 1 (0.046%) Symantec Enterprise Vault
11 1 (0.046%) CiscoWorks
Vendors
1 868 (40.28%) Microsoft
2 360 (16.71%) Citrix
3 156 (7.24%) Cisco
4 140 (6.50%) VMware
5 100 (4.64%) HP
6 85 (3.94%) Remedy
7 64 (2.97%) Apple
8 63 (2.92%) Symantec
9 49 (2.27%) Lotus
10 44 (2.04%) Dell
11 43 (2.00%) ServiceNow
12 41 (1.90%) Avaya
13 36 (1.67%) Juniper
13 36 (1.67%) Interwoven
14 35 (1.62%) McAfee
15 27 (1.25%) Sophos
15 27 (1.25%) CheckPoint
16 26 (1.21%) LANDesk
17 25 (1.16%) Veeam
18 24 (1.11%) Oracle
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 44 minutes ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: 2 hours ago
Manchester, Lancashire
Network Rail
Salary: £17,000 per annum
Posted: 3 hours ago
London
Marcus Donald People
Salary: £22000 to £25000 per annum
Posted: 3 hours ago
Newport, Gwent
Sanderson
Salary: £16000 - £20000 per annum + Benefits
Posted: 18 hours ago
Coventry, West Midlands (County)
Robert Walters
Salary: £30000 per annum
Posted: 18 hours ago
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: 18 hours ago
Cardiff, South Glamorgan
Intapeople
Salary: £0 to £18000 per annum
Posted: 18 hours ago
Theale, Berkshire
Pepsi
Posted: 22 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 24k per year
Posted: 23 hours ago
Luton, Bedfordshire
Vadis People
Salary: £40000 to £43000 per annum - plus 10% bonus + benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Advantage XPO
Salary: £20000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum
Posted: Yesterday
Farnham, Surrey
FT Select
Salary: From £28,000 to £30,000 per annum plus bonus and benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: Yesterday
Reading, Berkshire
Pepsico Beverages International Ltd
Salary: £27,000 per annum Salary Negotiable
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits+Training
Posted: Yesterday
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
Caerphilly, Mid Glamorgan
Attenda
Salary: Excellent Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £32k - 37k per year
Posted: Yesterday