The table below looks at the statistics for the Service Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Analyst
Rank 283 348 379
Rank change year-on-year
+65 +31
Permanent jobs requiring a Service Analyst 1106 762 730
As % of all permanent IT jobs located in the UK 0.95% 0.72% 0.62%
As % of the Job Titles category 1.01% 0.76% 0.66%
Number of salaries quoted 919 657 639
Average salary £24,000 £23,000 £24,000
Average salary % change year-on-year
+4.34% -4.16%
90% offered a salary of more than £18,500 £17,250 £17,175
10% offered a salary of more than £37,500 £37,500 £38,000
UK excluding London average salary £22,500 £21,000 £22,500
% change year-on-year
+7.14% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109894 100240 111143
As % of all permanent IT jobs located in the UK 94.42% 94.24% 95.13%
Number of salaries quoted 88890 83088 94915
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 29 August 2014 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 1016 £24,000 +4.34% 109
London +97 381 £28,500 -5.00% 35
South East -7 213 £22,500 +4.65% 27
Yorkshire -33 112 £20,000 -9.09% 15
City of London +15 98 £27,500 -21.42% 11
North West +24 87 £20,000 -6.43% 8
East of England +21 78 £26,000 +26.82% 5
West Yorkshire -27 64 £20,000 -4.76% 13
South West +12 60 £23,500 +17.50% 7
Leeds -12 57 £20,000 -9.09% 8
Scotland +19 55 £25,000 - 1
Hampshire -26 53 £20,750 +9.21% 2
Manchester +14 49 £22,000 -4.34% 7
Surrey +3 49 £23,750 +1.06% 9
Berkshire +3 45 £25,250 +14.77% 9
West Midlands -10 41 £21,625 +2.97% 2
South Yorkshire +11 37 £21,500 +34.37% 1
East Midlands -11 37 £19,875 -9.65% 7
Glasgow +22 36 £25,000 -
Southampton +3 34 £20,750 +16.08% 1
Wiltshire +16 33 £25,000 -41.17% 1
Sheffield +11 33 £21,500 +34.37%
Cheshire +14 31 £20,000 -8.04% 1
Essex +28 22 £29,000 +50.64% 1
Reading +6 22 £22,000 +4.76% 3
West Sussex -4 20 £22,500 +5.88% 2
Wales +13 18 £22,500 -1.09% 3
Hertfordshire -12 18 £25,250 +53.03% 3
Birmingham -1 17 £21,250 +3.65% 1
Bedfordshire +7 16 £39,000 +41.81%

Service Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 1130 (55.34%) ITIL
2 1123 (55.00%) Windows
3 912 (44.66%) Active Directory
4 809 (39.62%) MS Office
5 777 (38.05%) Microsoft
6 645 (31.59%) MS Excel
7 579 (28.35%) Windows 7
8 455 (22.28%) SLA
9 393 (19.25%) Windows XP
10 379 (18.56%) Finance
11 359 (17.58%) MS Exchange
12 329 (16.11%) Citrix
13 325 (15.92%) Service Management
14 271 (13.27%) Microsoft Certification
15 235 (11.51%) Incident Management
16 231 (11.31%) Blackberry
17 228 (11.17%) Service Delivery
18 199 (9.75%) Windows Server 2003
19 162 (7.93%) Windows Server 2008
20 161 (7.88%) Legal
21 148 (7.25%) TCP/IP
22 146 (7.15%) Law
22 146 (7.15%) Problem Management
23 144 (7.05%) Cisco
24 142 (6.95%) ITIL Certification
25 138 (6.76%) Degree
26 127 (6.22%) MCP
27 123 (6.02%) MCSE
28 120 (5.88%) VMware
29 118 (5.78%) Blackberry Enterprise Server

Service Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT jobs within the UK that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 359 (17.58%) MS Exchange
2 118 (5.78%) Blackberry Enterprise Server
3 94 (4.60%) Exchange Server 2007
4 71 (3.48%) SharePoint
5 63 (3.09%) Exchange Server 2010
6 56 (2.74%) Exchange Server 2003
7 49 (2.40%) WorkSite
8 47 (2.30%) Apache
9 44 (2.15%) Lync
10 40 (1.96%) IBM Notes
11 23 (1.13%) SharePoint 2010
12 18 (0.88%) IIS
13 15 (0.73%) Tomcat
14 11 (0.54%) CMS
15 9 (0.44%) Exchange Server 2000
16 8 (0.39%) Liferay
16 8 (0.39%) Exchange Server 2013
17 6 (0.29%) Moodle
18 4 (0.20%) Adobe CQ
18 4 (0.20%) Documentum
Applications
1 809 (39.62%) MS Office
2 645 (31.59%) MS Excel
3 116 (5.68%) MS PowerPoint
4 26 (1.27%) MS Visio
5 7 (0.34%) Spreadsheet
6 4 (0.20%) MS Project
7 2 (0.098%) Acrobat
Business Applications
1 18 (0.88%) Remedy ITSM
2 5 (0.24%) Dynamics CRM
3 4 (0.20%) Oracle Applications
3 4 (0.20%) assyst
4 3 (0.15%) Dynamics NAV
4 3 (0.15%) Bond Adapt
5 2 (0.098%) SAP Oil and Gas
5 2 (0.098%) Sage 50
6 1 (0.049%) Misys Midas
6 1 (0.049%) Maximo
Cloud Services
1 39 (1.91%) Office 365
2 27 (1.32%) SaaS
3 13 (0.64%) Microsoft Azure
4 7 (0.34%) PaaS
4 7 (0.34%) IaaS
5 4 (0.20%) Cloud Computing
6 3 (0.15%) Amazon EC2
6 3 (0.15%) Amazon S3
6 3 (0.15%) Amazon AWS
7 2 (0.098%) Google Apps
Communications & Networking
1 148 (7.25%) TCP/IP
2 99 (4.85%) VoIP
3 98 (4.80%) DNS
4 95 (4.65%) WAN
4 95 (4.65%) LAN
5 92 (4.51%) VPN
6 88 (4.31%) DHCP
7 59 (2.89%) Internet
8 48 (2.35%) Wireless
9 44 (2.15%) Firewall
10 42 (2.06%) ADSL
10 42 (2.06%) Broadband
11 35 (1.71%) SAN
12 34 (1.67%) IP Telephony
13 31 (1.52%) Ethernet
14 25 (1.22%) 3G
15 15 (0.73%) Intranet
16 12 (0.59%) Cisco ASA
17 11 (0.54%) FTP
18 9 (0.44%) VLAN
Database & Business Intelligence
1 54 (2.64%) SQL Server
2 20 (0.98%) SQL Server 2008
3 15 (0.73%) SQL Server 2005
4 10 (0.49%) Crystal Reports
5 8 (0.39%) MS Access
5 8 (0.39%) MySQL
5 8 (0.39%) Relational Database
6 5 (0.24%) Data Warehouse
7 4 (0.20%) DB2
8 3 (0.15%) SQL Server 2012
9 2 (0.098%) Oracle Database
9 2 (0.098%) BusinessObjects XI
9 2 (0.098%) BusinessObjects Web Intelligence
10 1 (0.049%) Data Mining
10 1 (0.049%) Oracle Database 10g
10 1 (0.049%) SQL Server 2000
10 1 (0.049%) SQL Server Reporting Services
Development Applications
1 8 (0.39%) JMeter
1 8 (0.39%) Selenium
2 5 (0.24%) JIRA
3 4 (0.20%) Team Foundation Server
4 1 (0.049%) Serena SBM
4 1 (0.049%) Subversion
General
1 379 (18.56%) Finance
2 161 (7.88%) Legal
3 146 (7.15%) Law
4 111 (5.44%) Banking
5 73 (3.57%) Telecoms
6 57 (2.79%) Retail
7 39 (1.91%) Financial Institution
8 26 (1.27%) Advertising
8 26 (1.27%) French Language
9 15 (0.73%) German Language
9 15 (0.73%) Marketing
10 14 (0.69%) Investment Banking
11 13 (0.64%) Publishing
12 9 (0.44%) Spanish Language
13 8 (0.39%) Italian Language
14 7 (0.34%) Manufacturing
15 4 (0.20%) Electronics
15 4 (0.20%) Aerospace
15 4 (0.20%) Portuguese Language
16 3 (0.15%) Swedish Language
Libraries, Frameworks & Software Standards
1 23 (1.13%) .NET
2 12 (0.59%) HTML
3 10 (0.49%) CSS
4 6 (0.29%) COM
5 5 (0.24%) Web Services
5 5 (0.24%) XML
6 3 (0.15%) WebSphere MQ
6 3 (0.15%) J2EE
7 2 (0.098%) SOAP
7 2 (0.098%) Hibernate
7 2 (0.098%) Ajax
7 2 (0.098%) jQuery
8 1 (0.049%) Java EE
8 1 (0.049%) Middleware
8 1 (0.049%) LAMP
Miscellaneous
1 231 (11.31%) Blackberry
2 99 (4.85%) Management Information System
3 42 (2.06%) Computer Science
4 35 (1.71%) PDA
5 33 (1.62%) iPhone
6 32 (1.57%) Mathematics
7 26 (1.27%) Fat Client
7 26 (1.27%) Video Conferencing
7 26 (1.27%) Thin Client
7 26 (1.27%) Hedge funds
8 23 (1.13%) iPad
9 20 (0.98%) EPoS
10 15 (0.73%) Statistics
11 13 (0.64%) Smartphone
12 10 (0.49%) Firmware
13 8 (0.39%) AS400
13 8 (0.39%) iSeries
13 8 (0.39%) Open Source
14 7 (0.34%) Enterprise Software
14 7 (0.34%) PMI
Operating Systems
1 1123 (55.00%) Windows
2 579 (28.35%) Windows 7
3 393 (19.25%) Windows XP
4 199 (9.75%) Windows Server 2003
5 162 (7.93%) Windows Server 2008
6 70 (3.43%) Windows Server 2012
7 68 (3.33%) Windows 8
8 54 (2.64%) UNIX
8 54 (2.64%) Linux
9 39 (1.91%) Mac OS X
10 29 (1.42%) Android
11 23 (1.13%) Windows 2000
12 21 (1.03%) Windows Vista
13 14 (0.69%) Mac OS
14 13 (0.64%) Apple iOS
15 8 (0.39%) Windows Phone
16 5 (0.24%) Windows 2000 Server
17 3 (0.15%) Windows Mobile
18 2 (0.098%) Red Hat Enterprise Linux
19 1 (0.049%) AIX
Processes & Methodologies
1 1130 (55.34%) ITIL
2 325 (15.92%) Service Management
3 235 (11.51%) Incident Management
4 228 (11.17%) Service Delivery
5 146 (7.15%) Problem Management
6 94 (4.60%) ITSM
7 93 (4.55%) Project Management
8 89 (4.36%) Continuous Improvement
9 80 (3.92%) Change Management
10 75 (3.67%) ITIL V3
11 69 (3.38%) Time Management
12 65 (3.18%) E-Commerce
13 64 (3.13%) Asset Management
14 59 (2.89%) PRINCE2
15 52 (2.55%) Document Management
16 50 (2.45%) Risk Assessment
17 46 (2.25%) Root Cause Analysis
18 44 (2.15%) CRM
19 35 (1.71%) Supplier Management
20 32 (1.57%) CAD
Programming Languages
1 112 (5.48%) SQL
2 43 (2.11%) C
3 20 (0.98%) JavaScript
3 20 (0.98%) PowerShell
4 10 (0.49%) Java
5 6 (0.29%) C#
6 4 (0.20%) PHP
6 4 (0.20%) Shell Script
7 3 (0.15%) PL/SQL
7 3 (0.15%) Bash Shell
7 3 (0.15%) sed
7 3 (0.15%) AWK
7 3 (0.15%) Korn
8 2 (0.098%) C++
9 1 (0.049%) COBOL
9 1 (0.049%) T-SQL
9 1 (0.049%) VBScript
9 1 (0.049%) VB
9 1 (0.049%) JCL
Qualifications
1 271 (13.27%) Microsoft Certification
2 142 (6.95%) ITIL Certification
3 138 (6.76%) Degree
4 127 (6.22%) MCP
5 123 (6.02%) MCSE
6 101 (4.95%) MCSA
7 92 (4.51%) MCITP
8 78 (3.82%) ITIL Foundation Certificate
9 73 (3.57%) Security Cleared
10 61 (2.99%) A+ Certification
11 58 (2.84%) Cisco Certification
12 55 (2.69%) CCNA
13 51 (2.50%) SC Cleared
14 44 (2.15%) MCDST
15 43 (2.11%) MCTS
16 25 (1.22%) Network+ Certification
17 21 (1.03%) MOS
18 12 (0.59%) VMware Certified Professional (VCP)
18 12 (0.59%) Citrix Certification
19 11 (0.54%) DV Cleared
Quality Assurance & Compliance
1 455 (22.28%) SLA
2 20 (0.98%) QA
3 10 (0.49%) PCI DSS
3 10 (0.49%) ISO/IEC 27001
4 2 (0.098%) ISO 9001
4 2 (0.098%) BS15000
4 2 (0.098%) TickIT
System Software
1 912 (44.66%) Active Directory
2 84 (4.11%) VMware Infrastructure
3 54 (2.64%) XenApp
4 37 (1.81%) Hyper-V
5 34 (1.67%) Terminal Services
6 21 (1.03%) MetaFrame
6 21 (1.03%) vSphere
7 15 (0.73%) UAG
8 10 (0.49%) XenDesktop
9 8 (0.39%) VMware ESXi
10 5 (0.24%) XenServer
11 4 (0.20%) Citrix Presentation Server
12 3 (0.15%) Microsoft App-V
12 3 (0.15%) Xen
12 3 (0.15%) Microsoft Virtual Server
12 3 (0.15%) Tivoli Directory Server
13 2 (0.098%) NFS
13 2 (0.098%) VMware Server
13 2 (0.098%) EMC RecoverPoint
14 1 (0.049%) Novell eDirectory
Systems Management
1 101 (4.95%) SCCM
2 27 (1.32%) Norton AntiVirus
3 20 (0.98%) Backup Exec
4 18 (0.88%) SCOM
5 8 (0.39%) ServiceCenter
6 6 (0.29%) Cisco CUCM
6 6 (0.29%) NetBackup
6 6 (0.29%) Tivoli
7 4 (0.20%) Nagios
7 4 (0.20%) DameWare
8 3 (0.15%) SCSM
8 3 (0.15%) Cisco UCCX
9 2 (0.098%) HP Data Protector
9 2 (0.098%) Symantec Endpoint Protection
9 2 (0.098%) ARCserve
9 2 (0.098%) OpenView
9 2 (0.098%) WMI
9 2 (0.098%) EMC NetWorker
Vendors
1 777 (38.05%) Microsoft
2 329 (16.11%) Citrix
3 144 (7.05%) Cisco
4 120 (5.88%) VMware
5 97 (4.75%) HP
6 80 (3.92%) Remedy
7 66 (3.23%) Apple
8 51 (2.50%) ServiceNow
9 48 (2.35%) Symantec
10 42 (2.06%) Avaya
11 40 (1.96%) Lotus
11 40 (1.96%) Dell
12 35 (1.71%) Interwoven
13 33 (1.62%) McAfee
14 32 (1.57%) Juniper
15 26 (1.27%) Sophos
15 26 (1.27%) LANDesk
16 23 (1.13%) CheckPoint
16 23 (1.13%) Oracle
17 19 (0.93%) SAP
Reigate, Surrey
Capita
Salary: Benefits
Posted: 13 hours ago
Surrey
Capita
Salary: Benefits
Posted: 13 hours ago
Stevenage, Hertfordshire
Hyphen
Salary: Benefits
Posted: 21 hours ago
Newcastle Upon Tyne, Tyne and Wear
Certes Computing Ltd
Salary: £16000 - £18000 per annum
Posted: Yesterday
Manchester, Lancashire
Circle Recruitment
Salary: £16000 - £18000 per annum + Benefits + Bonus
Posted: Yesterday
Dorking, Surrey
ITF Solutions
Salary: £21000 - £22000 per annum + Bens
Posted: Yesterday
Edinburgh, Midlothian
Hyphen
Salary: benefits
Posted: Yesterday
London
ComputAppoint
Salary: £37000 per annum + Shift allowence, £1984
Posted: Yesterday
London
Aston Carter
Salary: £35000 - £45000 per annum + bonus + benefits
Posted: 2 days ago
Cardiff, South Glamorgan
Colston Consulting
Salary: £18k - 20k per year
Posted: 2 days ago
City, London
Bluetownonline
Salary: Competitive
Posted: 2 days ago
Leeds, West Yorkshire
Bluetownonline
Salary: Competitive
Posted: 2 days ago
London
Information Technology Services
Salary: £20k - 24k per year + Excellent Benefits
Posted: 2 days ago
West London
360 Resourcing Solutions
Salary: £18k - 23k per year + excellent benefits
Posted: 2 days ago
West Yorkshire
Lorien Resourcing
Salary: £25000 - £30000 per annum + Bonus + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
UK
Ampersand Consulting
Salary: £25000 - £27000 per annum
Posted: 2 days ago
Reading, Berkshire
Three
Posted: 2 days ago
Bristol, Somerset
Boeing
Salary: Competitive Salary
Posted: 2 days ago
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: £15.00 - £17.00 per day
Posted: 3 days ago