The statistics below represent IT jobs advertised across the UK that had Service Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Analyst
Rank 236 242 228
Rank change year-on-year
+6 -14
Permanent jobs requiring a Service Analyst 1329 1438 1618
As % of all permanent IT jobs located in the UK 1.39% 1.32% 1.41%
As % of the Job Titles category 1.45% 1.37% 1.47%
Number of salaries quoted 1118 1220 1353
Median salary £28,000 £26,500 £26,000
Median salary % change year-on-year
+5.66% +1.92%
90% offered a salary of more than £20,000 £19,000 £18,500
10% offered a salary of more than £50,000 £55,000 £49,700
UK excluding London median salary £24,000 £24,000 £23,000
% change year-on-year
- +4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91719 105001 110310
As % of all permanent IT jobs located in the UK 96.27% 96.26% 96.44%
Number of salaries quoted 76765 87557 89208
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Analyst in the job title.

Service Analyst Jobs Demand Trend in the UK

Service Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst within the UK.

Service Analyst Salary Trend in the UK

Service Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Analyst over the 3 months to 30 September 2016 within the UK.

Service Analyst Salary Histogram in the UK

Service Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1244 £28,000 +5.66% 104
London +14 502 £32,500 - 30
South East +48 289 £24,000 -2.04% 17
Yorkshire +38 101 £22,750 +3.40% 13
East of England +2 94 £25,000 +7.52% 8
South West -16 82 £23,000 -8.00% 9
City of London +41 78 £32,500 +2.36% 7
Surrey +40 77 £26,750 +15.05% 2
West Midlands +9 70 £23,000 -7.07% 10
West Yorkshire +32 66 £23,500 +6.81% 6
Buckinghamshire +33 59 £21,500 -14.00% 2
North West -37 55 £25,000 +13.63% 7
Leeds +44 50 £23,000 +5.74% 5
Berkshire +22 47 £32,250 +13.15% 5
East Midlands 0 44 £25,000 +5.26% 8
Hampshire -2 39 £21,250 +6.25% 5
Manchester -12 32 £25,000 +14.94% 3
West Sussex +31 28 £24,500 +6.52%
Hertfordshire +12 25 £19,750 -16.84% 1
Southampton 0 25 £21,250 +6.25%
Birmingham -24 25 £23,000 - 3
Gloucestershire -25 25 £22,000 -18.51% 2
Milton Keynes +29 24 £20,000 -16.66% 2
North Yorkshire +21 23 £20,750 -7.77% 5
Bristol +12 21 £30,000 +20.00% 3
Northamptonshire +15 20 £26,500 +26.19% 3
Essex +6 20 £32,500 +12.06% 2
Wales -4 19 £21,250 +11.84% 5
South Wales +4 18 £21,250 -24.10% 5
Cambridgeshire -2 18 £22,000 -13.72% 4

Service Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Analyst in the job title.

1 1417 (51.40%) Windows
2 1213 (44.00%) ITIL
3 1128 (40.91%) Active Directory
4 960 (34.82%) Microsoft
5 933 (33.84%) MS Office
6 845 (30.65%) Finance
7 781 (28.33%) MS Excel
8 758 (27.49%) Windows 7
9 604 (21.91%) SLA
10 479 (17.37%) Service Management
11 470 (17.05%) Citrix
12 316 (11.46%) MS Exchange
13 311 (11.28%) Windows Server
14 276 (10.01%) Cisco
15 259 (9.39%) Incident Management
16 256 (9.29%) Analytical Skills
17 250 (9.07%) Microsoft Certification
18 230 (8.34%) SQL
19 226 (8.20%) Law
19 226 (8.20%) Legal
20 225 (8.16%) Service Delivery
21 206 (7.47%) VMware
22 204 (7.40%) Banking
23 202 (7.33%) Windows 8
24 201 (7.29%) Degree
25 192 (6.96%) Office 365
25 192 (6.96%) VPN
26 183 (6.64%) Agile Software Development
27 177 (6.42%) Change Management
28 161 (5.84%) Problem Management

Service Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 316 (11.46%) MS Exchange
2 99 (3.59%) Exchange Server 2010
2 99 (3.59%) SharePoint
3 95 (3.45%) Blackberry Enterprise Server
4 67 (2.43%) Exchange Server 2007
5 58 (2.10%) Exchange Server 2013
6 51 (1.85%) Skype for Business
7 43 (1.56%) Exchange Server 2003
8 23 (0.83%) IIS
9 20 (0.73%) IBM Notes
10 15 (0.54%) Confluence
11 5 (0.18%) SAS
12 3 (0.11%) Apache
12 3 (0.11%) CMS
12 3 (0.11%) Exchange Server 5.5
12 3 (0.11%) JBoss
12 3 (0.11%) SugarCRM
12 3 (0.11%) WebSphere
13 2 (0.073%) Exchange Server 2000
13 2 (0.073%) SharePoint 2010
Applications
1 933 (33.84%) MS Office
2 781 (28.33%) MS Excel
3 113 (4.10%) MS PowerPoint
4 44 (1.60%) MS Visio
5 11 (0.40%) MS Project
6 6 (0.22%) Spreadsheet
7 4 (0.15%) Acrobat
7 4 (0.15%) Adobe Creative Suite
8 2 (0.073%) SPSS
9 1 (0.036%) InfoPath
Business Applications
1 19 (0.69%) Salesforce.com CRM
2 18 (0.65%) SAP Oil and Gas
3 12 (0.44%) Remedy ITSM
4 8 (0.29%) Eikon
5 6 (0.22%) Dynamics CRM
6 5 (0.18%) assyst
6 5 (0.18%) FastStats
7 4 (0.15%) SystmOne
8 3 (0.11%) PeopleSoft HRMS
8 3 (0.11%) Unica
9 2 (0.073%) Dynamics NAV
9 2 (0.073%) Eloqua
9 2 (0.073%) Lorenzo
9 2 (0.073%) MetaTrader
9 2 (0.073%) Oracle ERP
9 2 (0.073%) Retail-J
9 2 (0.073%) SAP ERP
9 2 (0.073%) SAP InfiniteInsight
10 1 (0.036%) Oracle EBS
10 1 (0.036%) Visualfiles
Cloud Services
1 192 (6.96%) Office 365
2 62 (2.25%) Mimecast
3 34 (1.23%) Microsoft Azure
4 20 (0.73%) SaaS
5 9 (0.33%) Amazon AWS
6 4 (0.15%) Google Apps
7 1 (0.036%) Adobe Creative Cloud
7 1 (0.036%) Amazon EC2
7 1 (0.036%) Amazon S3
Communications & Networking
1 192 (6.96%) VPN
2 138 (5.01%) TCP/IP
3 136 (4.93%) DNS
4 115 (4.17%) LAN
5 106 (3.84%) VoIP
6 104 (3.77%) WAN
7 95 (3.45%) DHCP
8 78 (2.83%) Firewall
9 58 (2.10%) Internet
10 29 (1.05%) Remote Desktop
11 26 (0.94%) IP Telephony
11 26 (0.94%) Wireless
12 22 (0.80%) SAN
12 22 (0.80%) SSL
13 12 (0.44%) Ethernet
13 12 (0.44%) Intranet
13 12 (0.44%) PBX
13 12 (0.44%) Skype
13 12 (0.44%) SMTP
14 11 (0.40%) Broadband
Database & Business Intelligence
1 98 (3.55%) SQL Server
2 17 (0.62%) Oracle Database
3 14 (0.51%) QlikView
4 13 (0.47%) BusinessObjects
4 13 (0.47%) SQL Server Reporting Services
5 11 (0.40%) Crystal Reports
6 10 (0.36%) MS Access
6 10 (0.36%) Relational Database
7 9 (0.33%) Data Warehouse
7 9 (0.33%) Oracle Reports
8 8 (0.29%) GIS
9 6 (0.22%) Big Data
9 6 (0.22%) SQL Server 2008
10 5 (0.18%) SAP BI
10 5 (0.18%) SQL Server Integration Services
11 4 (0.15%) MySQL
12 3 (0.11%) Oracle BI EE
12 3 (0.11%) SQL Server Analysis Services
13 2 (0.073%) Spotfire
13 2 (0.073%) SQL Server 2012
Development Applications
1 63 (2.29%) JIRA
2 20 (0.73%) Selenium
3 15 (0.54%) HP UFT
4 9 (0.33%) LoadRunner
4 9 (0.33%) SoapUI
4 9 (0.33%) SQL Server Management Studio (SSMS)
5 7 (0.25%) ClearQuest
5 7 (0.25%) JMeter
6 6 (0.22%) AppScan
6 6 (0.22%) Team Foundation Server
7 5 (0.18%) JUnit
7 5 (0.18%) NUnit
7 5 (0.18%) TestNG
8 3 (0.11%) Bugzilla
8 3 (0.11%) WebDriver
9 2 (0.073%) MSTest
9 2 (0.073%) SpecFlow
9 2 (0.073%) Visual Studio
10 1 (0.036%) Rhino Mocks
10 1 (0.036%) Selenium IDE
General
1 845 (30.65%) Finance
2 226 (8.20%) Law
2 226 (8.20%) Legal
3 204 (7.40%) Banking
4 77 (2.79%) Telecoms
5 66 (2.39%) Marketing
6 51 (1.85%) International Banking
7 50 (1.81%) Retail
8 38 (1.38%) German Language
9 35 (1.27%) French Language
10 31 (1.12%) Manufacturing
11 22 (0.80%) Advertising
11 22 (0.80%) Back Office
11 22 (0.80%) Financial Institution
12 20 (0.73%) Investment Banking
13 19 (0.69%) Electronics
14 17 (0.62%) Front Office
15 12 (0.44%) Italian Language
16 11 (0.40%) Publishing
16 11 (0.40%) Spanish Language
Libraries, Frameworks & Software Standards
1 44 (1.60%) .NET
2 29 (1.05%) Web Services
3 23 (0.83%) XML
4 19 (0.69%) ASP.NET
4 19 (0.69%) HTML
5 12 (0.44%) jQuery
6 11 (0.40%) Middleware
7 10 (0.36%) WAP
8 9 (0.33%) XSL
9 8 (0.29%) COM
9 8 (0.29%) CSS
10 6 (0.22%) SOAP
11 4 (0.15%) FIX Protocol
12 3 (0.11%) EDI
13 1 (0.036%) ActiveMQ
13 1 (0.036%) SAP XI
13 1 (0.036%) Silverlight
13 1 (0.036%) WCF
13 1 (0.036%) WPF
13 1 (0.036%) XMPP
Miscellaneous
1 256 (9.29%) Analytical Skills
2 134 (4.86%) Blackberry
3 97 (3.52%) Management Information System
4 64 (2.32%) iPhone
5 56 (2.03%) iPad
6 43 (1.56%) Data Centre
7 39 (1.41%) Computer Science
7 39 (1.41%) Video Conferencing
8 38 (1.38%) Smartphone
9 33 (1.20%) Fintech
9 33 (1.20%) Mathematics
10 31 (1.12%) Driving Licence
11 25 (0.91%) Virtual Team
12 19 (0.69%) Statistics
13 17 (0.62%) Enterprise Software
14 15 (0.54%) Client/Server
15 13 (0.47%) CMDB
15 13 (0.47%) Fat Client
15 13 (0.47%) Thin Client
16 12 (0.44%) Foreign Exchange (FX)
Operating Systems
1 1417 (51.40%) Windows
2 758 (27.49%) Windows 7
3 311 (11.28%) Windows Server
4 202 (7.33%) Windows 8
5 153 (5.55%) Windows Server 2008
6 146 (5.30%) Windows XP
7 122 (4.43%) Windows Server 2003
8 121 (4.39%) Windows 10
9 105 (3.81%) Windows Server 2012
10 78 (2.83%) Linux
11 60 (2.18%) Unix
12 55 (1.99%) Android
13 39 (1.41%) Windows Vista
14 38 (1.38%) Mac OS X
15 21 (0.76%) Mac OS
16 16 (0.58%) Apple iOS
17 8 (0.29%) Windows 2000
18 7 (0.25%) Windows NT
19 6 (0.22%) Windows 2000 Server
19 6 (0.22%) Windows Mobile
Processes & Methodologies
1 1213 (44.00%) ITIL
2 479 (17.37%) Service Management
3 259 (9.39%) Incident Management
4 225 (8.16%) Service Delivery
5 183 (6.64%) Agile Software Development
6 177 (6.42%) Change Management
7 161 (5.84%) Problem Management
8 154 (5.59%) Business Analysis
9 135 (4.90%) ITIL V3
10 130 (4.72%) Ticket Management
11 120 (4.35%) ITSM
12 116 (4.21%) Root Cause Analysis
12 116 (4.21%) Stakeholder Management
13 105 (3.81%) Document Management
14 97 (3.52%) Time Management
15 93 (3.37%) Project Management
16 78 (2.83%) Case Management
17 77 (2.79%) CRM
17 77 (2.79%) Risk Management
18 73 (2.65%) Virtual Environments
Programming Languages
1 230 (8.34%) SQL
2 53 (1.92%) C
3 36 (1.31%) C#
4 28 (1.02%) Java
5 27 (0.98%) PowerShell
6 25 (0.91%) VB
7 15 (0.54%) JavaScript
7 15 (0.54%) T-SQL
8 7 (0.25%) PL/SQL
8 7 (0.25%) Shell Script
9 6 (0.22%) VBA
10 5 (0.18%) C++
11 3 (0.11%) XPath
12 2 (0.073%) PHP
12 2 (0.073%) Python
12 2 (0.073%) R
12 2 (0.073%) RPG
13 1 (0.036%) Bash Shell
13 1 (0.036%) Scala
13 1 (0.036%) VBScript
Qualifications
1 250 (9.07%) Microsoft Certification
2 201 (7.29%) Degree
3 157 (5.69%) ITIL Certification
4 149 (5.40%) MCSE
5 121 (4.39%) Cisco Certification
6 115 (4.17%) CCNA
7 109 (3.95%) MCP
8 102 (3.70%) MCSA
9 100 (3.63%) Security Cleared
10 85 (3.08%) MCITP
11 61 (2.21%) SC Cleared
12 41 (1.49%) ISEB
13 38 (1.38%) A+ Certification
14 26 (0.94%) ITIL Foundation Certificate
14 26 (0.94%) MOS
15 24 (0.87%) ISTQB
15 24 (0.87%) MCTS
16 23 (0.83%) MCDST
17 20 (0.73%) DV Cleared
18 19 (0.69%) Network+ Certification
Quality Assurance & Compliance
1 604 (21.91%) SLA
2 51 (1.85%) QA
3 30 (1.09%) Sarbanes-Oxley
4 15 (0.54%) ISO/IEC 27001
5 14 (0.51%) Data Quality
6 12 (0.44%) ISO 9001
7 9 (0.33%) MiFID
8 7 (0.25%) ISO/IEC 17799
8 7 (0.25%) ISO19770
9 5 (0.18%) PCI DSS
10 4 (0.15%) Dodd-Frank
10 4 (0.15%) EMIR
11 3 (0.11%) FATCA
11 3 (0.11%) SEPA
12 2 (0.073%) Actionable Recommendations
12 2 (0.073%) COBIT
13 1 (0.036%) HL7
13 1 (0.036%) ISO 9000
13 1 (0.036%) ISO/IEC 20000
13 1 (0.036%) SSAE 16
System Software
1 1128 (40.91%) Active Directory
2 126 (4.57%) VMware Infrastructure
3 69 (2.50%) Hyper-V
4 56 (2.03%) XenApp
5 35 (1.27%) XenDesktop
6 11 (0.40%) IMail Server
7 9 (0.33%) Virtual Machines
8 7 (0.25%) VMware ESX
9 5 (0.18%) vSphere
10 4 (0.15%) BitLocker
10 4 (0.15%) Terminal Services
10 4 (0.15%) UAG
10 4 (0.15%) vCloud
10 4 (0.15%) Virtual Desktop
10 4 (0.15%) VMware ESXi
11 3 (0.11%) Citrix Presentation Server
11 3 (0.11%) Terminal Server
11 3 (0.11%) Virtual Servers
12 2 (0.073%) BlackBerry Internet Service
12 2 (0.073%) Microsoft Virtual Server
Systems Management
1 99 (3.59%) SCCM
2 28 (1.02%) Backup Exec
2 28 (1.02%) SCOM
3 17 (0.62%) AirWatch
4 14 (0.51%) NetBackup
5 13 (0.47%) HP Quality Center
5 13 (0.47%) Nagios
6 11 (0.40%) WSUS
7 8 (0.29%) Norton AntiVirus
8 7 (0.25%) HP Data Protector
9 6 (0.22%) CA Spectrum
9 6 (0.22%) RSA Archer
10 5 (0.18%) Casper Suite
10 5 (0.18%) Nessus
11 4 (0.15%) DameWare
11 4 (0.15%) HP Fortify
11 4 (0.15%) vRealize
12 3 (0.11%) Cisco CUCM
12 3 (0.11%) Iperf
12 3 (0.11%) Symantec Enterprise Vault
Vendors
1 960 (34.82%) Microsoft
2 470 (17.05%) Citrix
3 276 (10.01%) Cisco
4 206 (7.47%) VMware
5 78 (2.83%) Mitel
5 78 (2.83%) ServiceNow
6 77 (2.79%) HP
7 72 (2.61%) Apple
8 67 (2.43%) Remedy
9 65 (2.36%) iManage
10 59 (2.14%) Dell
10 59 (2.14%) Oracle
11 39 (1.41%) SAP
12 33 (1.20%) Symantec
13 32 (1.16%) MobileIron
14 30 (1.09%) Avaya
15 27 (0.98%) LANDesk
16 25 (0.91%) Salesforce.com
17 23 (0.83%) Adobe
17 23 (0.83%) SonicWALL
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £20000 per annum
Posted: 8 hours ago
Bath, Avon
Sanderson
Salary: £18000.00 - £20000.00 per annum
Posted: 8 hours ago
London
Clearwater People Solutions
Salary: £30000 - £35000 Per Annum +excellent benefits
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £18000 - £22000 per annum
Posted: 10 hours ago
Sheffield, South Yorkshire
The One Group
Salary: Market related
Posted: 9 hours ago
South West London
Araya Partners Ltd
Salary: From £30,000 to £30,000 per annum Salary is up to 30k base + bonus + b
Posted: 16 hours ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £17000 - £18000 per annum + 2,500 Shift Allowance + bonus
Posted: Yesterday
Derby, Derbyshire
Experis Ltd
Salary: £32000.00 - £40000 per annum
Posted: 11 hours ago
Bury, Lancashire
onezeero.
Salary: £15000 - £17000 per annum + holidays
Posted: Yesterday
Salisbury, Wiltshire
Spectrum IT Recruitment (South) Ltd
Salary: £17000 - £22000 per annum
Posted: Yesterday
Leicester, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £25000.00 per annum
Posted: 15 hours ago
Essex
Senitor Associates
Posted: 2 days ago
City, London
Ashdown IT
Salary: £24000 - £26000 per annum + benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Venturi
Salary: £18000 - £20000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Experis Ltd
Salary: £18000.00 per annum + Benefits
Posted: Yesterday
Billingham, Cleveland
EasyWebRecruitment.com
Salary: Competitive
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 13 hours ago
South West London
SLS Services Ltd
Salary: £Competitive + 25 Days Holiday, Pension & Life Assurance
Posted: 2 days ago
Salisbury, Wiltshire
Redrock Consulting Ltd
Salary: £16000 - £21000 per annum + Excellent Benefits
Posted: 4 days ago
Northamptonshire
Lorien Resourcing
Salary: £25000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Adalta Recruitment Solutions
Salary: £22000 - £27000 per annum + Bonus + Benefits
Posted: Yesterday
Bath, Avon
HAYS INFORMATION TECHNOLOGY
Salary: £18000 - £20000 per annum + Benefits
Posted: 3 days ago
London
Plan-net
Salary: Market rate
Posted: Yesterday
North Yorkshire
EasyWebRecruitment.com
Salary: £20k per annum
Posted: 4 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £35000.00 per annum
Posted: Yesterday
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £18000 - £20000 per annum + car allowance of £5k
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £20,000 per annum + bonuses + benefits
Posted: Yesterday
Middlesbrough, Cleveland
PD GROUP MANAGEMENT LIMITED
Posted: 16 hours ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum + bonuses + excellent benefits
Posted: Yesterday