Customer Engagement Jobs in the UK excluding London

Customer Engagement
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 483 282 398
Rank change year-on-year -201 +116 +71
Permanent jobs citing Customer Engagement 302 701 579
As % of all permanent jobs advertised in the UK excluding London 0.43% 1.17% 0.81%
As % of the Processes & Methodologies category 0.51% 1.22% 0.87%
Number of salaries quoted 183 191 211
10th Percentile £28,500 £25,420 £35,000
25th Percentile £32,500 £38,750 £42,500
Median annual salary (50th Percentile) £47,500 £59,000 £55,000
Median % change year-on-year -19.49% +7.27% +4.76%
75th Percentile £61,250 £75,000 £71,875
90th Percentile £77,500 £90,000 £87,500
UK median annual salary £57,500 £70,000 £63,750
% change year-on-year -17.86% +9.80% +6.25%

All Process and Methodology Skills
UK excluding London

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,619 57,513 66,884
As % of all permanent jobs advertised in the UK excluding London 83.96% 95.60% 94.08%
Number of salaries quoted 41,236 29,661 40,975
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,000 £60,000
% change year-on-year -9.84% +1.67% +9.09%

Customer Engagement
Job Vacancy Trend in the UK excluding London

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer Engagement in the UK excluding London

Customer Engagement
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Customer Engagement in the UK excluding London.

Salary trend for Customer Engagement in the UK excluding London

Customer Engagement
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Customer Engagement in the UK excluding London over the 6 months to 12 May 2024.

Salary histogram for Customer Engagement in the UK excluding London

Customer Engagement
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the UK excluding London region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -142 74 £40,000 -5.88% 32
East of England +35 61 £45,000 -15.09% 13
Midlands +7 58 £57,500 -14.81% 21
North West -16 57 £40,000 -11.11% 19
South West -5 53 £37,500 -30.23% 20
South East -64 39 £61,700 -11.86% 45
West Midlands +39 38 £57,500 -17.86% 11
East Midlands -14 20 £47,500 +18.75% 10
Scotland -94 15 £40,000 -46.67% 8
North East +2 11 £42,500 +102.38% 4
Yorkshire -123 6 £91,250 +114.71% 9
Wales -12 2 £70,000 +16.67% 4
Customer Engagement
UK

Customer Engagement
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (2.98%) CMS
2 6 (1.99%) Microsoft Exchange
2 6 (1.99%) SharePoint
3 4 (1.32%) Confluence
4 3 (0.99%) Umbraco
Applications
1 17 (5.63%) Microsoft Office
2 9 (2.98%) Microsoft Project
3 7 (2.32%) Microsoft Excel
4 4 (1.32%) Microsoft PowerPoint
4 4 (1.32%) MS Visio
5 1 (0.33%) Acrobat
5 1 (0.33%) Chatbot
Business Applications
1 33 (10.93%) Dynamics CRM
2 5 (1.66%) Dynamics NAV
3 4 (1.32%) MIS ActiveH
4 2 (0.66%) Salesforce CRM
5 1 (0.33%) Oracle EBS
5 1 (0.33%) SAP S/4HANA
5 1 (0.33%) SAP SD
5 1 (0.33%) Shopify
Cloud Services
1 53 (17.55%) Power Platform
2 41 (13.58%) Dynamics 365
3 30 (9.93%) Power Automate
4 24 (7.95%) Azure
5 20 (6.62%) SaaS
6 19 (6.29%) PowerApps
7 18 (5.96%) Microsoft 365
8 8 (2.65%) AWS
9 6 (1.99%) Azure Data Factory
9 6 (1.99%) Serverless
10 5 (1.66%) Azure Service Bus
11 4 (1.32%) Azure Synapse Analytics
11 4 (1.32%) PaaS
12 3 (0.99%) Azure DevOps
12 3 (0.99%) Azure Logic Apps
13 2 (0.66%) Azure API Management
13 2 (0.66%) Azure Cosmos DB
13 2 (0.66%) Azure Event Grid
13 2 (0.66%) Lucidchart
14 1 (0.33%) GitHub
Communications & Networking
1 53 (17.55%) WAN
2 49 (16.23%) SD-WAN
3 21 (6.95%) Cisco Firepower
4 15 (4.97%) 5G
5 4 (1.32%) LAN
5 4 (1.32%) TCP/IP
6 3 (0.99%) DHCP
6 3 (0.99%) DNS
6 3 (0.99%) Wireless
7 2 (0.66%) Broadband
7 2 (0.66%) Internet
7 2 (0.66%) LTE
7 2 (0.66%) PBX
7 2 (0.66%) VoIP
8 1 (0.33%) Firewall
8 1 (0.33%) Radio Access Network
8 1 (0.33%) VLAN
Database & Business Intelligence
1 25 (8.28%) Power BI
2 15 (4.97%) SQL Server
3 7 (2.32%) Azure SQL Database
3 7 (2.32%) SQL Server Integration Services
4 6 (1.99%) Power Query
4 6 (1.99%) SQL Server Analysis Services
4 6 (1.99%) SQL Server Reporting Services
5 4 (1.32%) Data Lake
5 4 (1.32%) GIS
5 4 (1.32%) Tableau
6 3 (0.99%) PostgreSQL
7 2 (0.66%) MySQL
8 1 (0.33%) Data Warehouse
8 1 (0.33%) Electronic Patient Records
Development Applications
1 6 (1.99%) SQL Server Management Studio (SSMS)
2 5 (1.66%) JIRA
3 4 (1.32%) Git
4 3 (0.99%) Visual Studio
5 2 (0.66%) Rational DOORS
6 1 (0.33%) Jenkins
General
1 116 (38.41%) Social Skills
2 42 (13.91%) Finance
3 38 (12.58%) Analytical Skills
4 35 (11.59%) Marketing
5 32 (10.60%) Presentation Skills
6 28 (9.27%) Retail
7 25 (8.28%) Automotive
8 15 (4.97%) Inclusion and Diversity
9 11 (3.64%) Organisational Skills
9 11 (3.64%) Public Sector
10 8 (2.65%) Telecoms
11 7 (2.32%) Aerospace
11 7 (2.32%) Law
12 6 (1.99%) Documentation Skills
13 5 (1.66%) German Language
13 5 (1.66%) Influencing Skills
14 4 (1.32%) French Language
14 4 (1.32%) Manufacturing
15 3 (0.99%) Local Government
16 2 (0.66%) Advertising
Job Titles
1 62 (20.53%) Architect
2 50 (16.56%) Consultant
3 49 (16.23%) Senior
4 38 (12.58%) Lead
5 36 (11.92%) Cisco Architect
5 36 (11.92%) Senior Architect
5 36 (11.92%) Senior Cisco Architect
6 31 (10.26%) Developer
7 29 (9.60%) Solutions Architect
8 21 (6.95%) Cisco Security Architect
8 21 (6.95%) Security Architect
8 21 (6.95%) Senior Security Architect
9 20 (6.62%) Analyst
10 17 (5.63%) Lead Consultant
10 17 (5.63%) Project Manager
11 15 (4.97%) Cisco Solutions Architect
11 15 (4.97%) Linux Consultant
11 15 (4.97%) Senior Cisco Solutions Architect
11 15 (4.97%) Senior Solutions Architect
12 13 (4.30%) RF Engineer
Libraries, Frameworks & Software Standards
1 14 (4.64%) REST
2 10 (3.31%) .NET
3 5 (1.66%) .NET Core
4 4 (1.32%) CSS
4 4 (1.32%) HTML
5 3 (0.99%) ASP.NET Web API
5 3 (0.99%) jQuery
5 3 (0.99%) Razor View Engine
5 3 (0.99%) Twitter Bootstrap
5 3 (0.99%) WCF
6 2 (0.66%) .NET Framework
6 2 (0.66%) NumPy
6 2 (0.66%) Pandas
6 2 (0.66%) RESTful
6 2 (0.66%) SciPy
6 2 (0.66%) SOAP
7 1 (0.33%) ASP.NET
7 1 (0.33%) Middleware
7 1 (0.33%) Node.js
7 1 (0.33%) Web Services
Miscellaneous
1 42 (13.91%) Data Centre
2 18 (5.96%) Blog
2 18 (5.96%) Client/Server
2 18 (5.96%) IoT
2 18 (5.96%) Raspberry Pi
3 12 (3.97%) Low-Code
3 12 (3.97%) Self-Motivation
4 10 (3.31%) AS400
4 10 (3.31%) iSeries
5 9 (2.98%) Digital Signage
5 9 (2.98%) Virtual Team
6 6 (1.99%) GNSS
6 6 (1.99%) Onboarding
7 5 (1.66%) Product Ownership
8 4 (1.32%) Public Cloud
9 3 (0.99%) CCTV
9 3 (0.99%) Enterprise Software
9 3 (0.99%) Management Information System
9 3 (0.99%) Mobile App
9 3 (0.99%) Security Posture
Operating Systems
1 31 (10.26%) Android
2 21 (6.95%) Linux
3 19 (6.29%) Apple iOS
4 11 (3.64%) Windows
4 11 (3.64%) Windows 10
5 1 (0.33%) Windows Server
5 1 (0.33%) Windows Server 2019
Processes & Methodologies
1 81 (26.82%) Problem-Solving
2 72 (23.84%) Presales
3 55 (18.21%) Agile
3 55 (18.21%) Analytics
4 53 (17.55%) Project Delivery
5 49 (16.23%) Time Management
6 46 (15.23%) CRM
7 45 (14.90%) Cybersecurity
8 42 (13.91%) Customer Service
9 40 (13.25%) Software Licensing
10 33 (10.93%) Mentoring
11 30 (9.93%) Project Management
12 29 (9.60%) Coaching
13 27 (8.94%) Commercial Awareness
13 27 (8.94%) Customer Requirements
14 26 (8.61%) Business Intelligence
14 26 (8.61%) Decision-Making
15 24 (7.95%) Information Security
16 23 (7.62%) Business Development
17 20 (6.62%) Waterfall
Programming Languages
1 19 (6.29%) SQL
2 17 (5.63%) Python
3 14 (4.64%) C
4 12 (3.97%) C#
5 11 (3.64%) R
6 9 (2.98%) C++
6 9 (2.98%) JavaScript
7 2 (0.66%) Java
7 2 (0.66%) PHP
8 1 (0.33%) Ruby
8 1 (0.33%) TypeScript
Qualifications
1 84 (27.81%) Degree
2 38 (12.58%) CCNP
2 38 (12.58%) Cisco Certification
3 36 (11.92%) CCNA
4 24 (7.95%) Security Cleared
5 18 (5.96%) SC Cleared
6 16 (5.30%) CISA
6 16 (5.30%) CISM
7 15 (4.97%) CRISC
8 10 (3.31%) Computer Science Degree
9 9 (2.98%) PhD
10 6 (1.99%) Master's Degree
11 5 (1.66%) Microsoft Certification
12 4 (1.32%) Azure Certification
12 4 (1.32%) DBS Check
12 4 (1.32%) PRINCE2 Practitioner
12 4 (1.32%) Six Sigma Green Belt
13 2 (0.66%) DV Cleared
13 2 (0.66%) HND
13 2 (0.66%) TOGAF Certification
Quality Assurance & Compliance
1 20 (6.62%) ISO/IEC 27001
2 17 (5.63%) GRC
3 15 (4.97%) GDPR
4 13 (4.30%) QA
5 7 (2.32%) SLA
6 6 (1.99%) Cyber Essentials
7 5 (1.66%) ISO 9001
8 4 (1.32%) Cyber Essentials PLUS
9 3 (0.99%) SOC 2
10 2 (0.66%) Actionable Recommendations
11 1 (0.33%) NCSC
System Software
1 9 (2.98%) Active Directory
2 2 (0.66%) Docker
2 2 (0.66%) VMware Infrastructure
3 1 (0.33%) Hyper-V
Systems Management
1 21 (6.95%) Stealthwatch
2 15 (4.97%) CASB
3 1 (0.33%) Ansible
3 1 (0.33%) Computer Emergency Response Teams
3 1 (0.33%) Kubernetes
3 1 (0.33%) Oracle Identity Management
3 1 (0.33%) Terraform
Vendors
1 116 (38.41%) Microsoft
2 43 (14.24%) Adobe
3 40 (13.25%) Apple
4 38 (12.58%) Cisco
5 36 (11.92%) Meraki
6 12 (3.97%) IBM
7 11 (3.64%) SAP
8 7 (2.32%) ANSYS
9 5 (1.66%) Salesforce
10 4 (1.32%) Computacenter
10 4 (1.32%) Ericsson
10 4 (1.32%) ServiceNow
11 3 (0.99%) Databricks
11 3 (0.99%) Oracle
11 3 (0.99%) VMware
12 2 (0.66%) Avaya
12 2 (0.66%) Google
12 2 (0.66%) Juniper
12 2 (0.66%) Marketo
12 2 (0.66%) Nokia