Period
to 20 October 2018

The median contractor rate for a Desktop Support Analyst was £180 per day in advertised job vacancies in London during the 6 months to 20 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Analyst
England > London
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 549 552 553
Rank change year-on-year +3 +1 -92
Contract jobs requiring a Desktop Support Analyst 80 64 80
As % of all contract IT jobs advertised in London 0.17% 0.14% 0.18%
As % of the Job Titles category 0.18% 0.15% 0.19%
Number of daily rates quoted 54 49 62
London median daily rate £180 £163 £175
Median daily rate % change year-on-year +10.77% -7.14% +9.38%
10th Percentile £105 £110 £124
90th Percentile £245 £365 £250
England median daily rate £170 £163 £163
% change year-on-year +4.62% - +4.00%
Number of hourly rates quoted 2 4 2
London median hourly rate £19.75 £17.00 £100.00
Median hourly rate % change year-on-year +16.18% -83.00% +412.82%
10th Percentile £18.58 £13.90 £38.75
90th Percentile £21.53 £121.95 £171.25
England median hourly rate £16.80 £15.35 £14.57
% change year-on-year +9.45% +5.39% -19.08%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,329 42,794 42,453
% of contract IT jobs with a recognized job title 94.72% 94.97% 95.13%
Number of daily rates quoted 31,317 30,865 30,288
London median daily rate £500 £488 £450
Median daily rate % change year-on-year +2.56% +8.33% -
10th Percentile £313 £300 £285
90th Percentile £675 £656 £638
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 583 515 551
London median hourly rate £19.00 £20.00 £19.23
Median hourly rate % change year-on-year -5.00% +4.00% +1.21%
10th Percentile £12.75 £12.50 £11.25
90th Percentile £52.50 £47.83 £52.50
England median hourly rate £18.00 £18.70 £18.50
% change year-on-year -3.74% +1.08% +3.93%

Desktop Support Analyst
Job Vacancy Trend in London

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Desktop Support Analyst in London

Desktop Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Analyst in London.

Contractor daily rate trend for Desktop Support Analyst in London

Desktop Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Desktop Support Analyst in London over the 6 months to 20 October 2018.

Contractor daily rate histogram for Desktop Support Analyst in London

Desktop Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Analyst in London.

Contractor hourly rate trend for Desktop Support Analyst in London

Desktop Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Analyst within the London region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -10 22 £180 +2.86% 6
West London -4 3 £161 +5.57%
South London -26 1 - -
Desktop Support Analyst
England

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 October 2018, Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Desktop Support Analyst in the job title.

1 72 (90.00%) Windows
2 49 (61.25%) Active Directory
3 39 (48.75%) Windows 10
4 34 (42.50%) Office 365
5 31 (38.75%) Windows 7
6 28 (35.00%) Microsoft Office
7 26 (32.50%) ITIL
7 26 (32.50%) Microsoft
8 18 (22.50%) Citrix
8 18 (22.50%) Finance
9 16 (20.00%) Windows Server
10 15 (18.75%) Apple
11 12 (15.00%) Bloomberg
11 12 (15.00%) VPN
11 12 (15.00%) Windows Server 2012
11 12 (15.00%) Apple iOS
12 11 (13.75%) MS Exchange
12 11 (13.75%) SCCM
13 10 (12.50%) LAN
13 10 (12.50%) WAN
13 10 (12.50%) ServiceNow
14 9 (11.25%) Skype
14 9 (11.25%) DHCP
15 8 (10.00%) Reuters
15 8 (10.00%) DNS
15 8 (10.00%) Windows Server 2008
16 7 (8.75%) VoIP
16 7 (8.75%) Microsoft Certification
16 7 (8.75%) Cisco
16 7 (8.75%) Sophos

Desktop Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.75%) MS Exchange
2 5 (6.25%) SharePoint
2 5 (6.25%) Skype for Business
3 3 (3.75%) Exchange Server 2010
4 2 (2.50%) Exchange Server 2007
5 1 (1.25%) CMS
Applications
1 28 (35.00%) Microsoft Office
2 2 (2.50%) Acrobat
3 1 (1.25%) Microsoft Excel
Business Applications
1 1 (1.25%) Carpe Diem
1 1 (1.25%) Dynamics CRM
Cloud Services
1 34 (42.50%) Office 365
2 5 (6.25%) Mimecast
3 4 (5.00%) Microsoft Azure
4 1 (1.25%) Adobe Creative Cloud
4 1 (1.25%) Azure Active Directory
Communications & Networking
1 12 (15.00%) VPN
2 10 (12.50%) LAN
2 10 (12.50%) WAN
3 9 (11.25%) DHCP
3 9 (11.25%) Skype
4 8 (10.00%) DNS
5 7 (8.75%) VoIP
6 6 (7.50%) Internet
7 5 (6.25%) Firewall
7 5 (6.25%) TCP/IP
8 3 (3.75%) IPsec
8 3 (3.75%) PPTP
8 3 (3.75%) Remote Desktop
8 3 (3.75%) VLAN
8 3 (3.75%) Wi-Fi
8 3 (3.75%) Wireless
9 2 (2.50%) Ethernet
9 2 (2.50%) IP Telephony
9 2 (2.50%) PBX
9 2 (2.50%) WLAN
Database & Business Intelligence
1 3 (3.75%) GIS
2 1 (1.25%) MS Access
Development Applications
1 2 (2.50%) JIRA
General
1 18 (22.50%) Finance
2 7 (8.75%) Front Office
2 7 (8.75%) Legal
3 5 (6.25%) Law
4 4 (5.00%) Back Office
4 4 (5.00%) Financial Institution
5 2 (2.50%) Banking
5 2 (2.50%) Retail
6 1 (1.25%) Advertising
6 1 (1.25%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (1.25%) COM
Miscellaneous
1 6 (7.50%) Self-Motivation
1 6 (7.50%) Video Conferencing
2 5 (6.25%) Analytical Skills
2 5 (6.25%) iPhone
3 4 (5.00%) Smartphone
4 3 (3.75%) Blackberry
4 3 (3.75%) Enterprise Software
4 3 (3.75%) Fintech
5 2 (2.50%) Handset
5 2 (2.50%) iPad
5 2 (2.50%) Mobile Computing
5 2 (2.50%) Online Banking
6 1 (1.25%) BYOD
6 1 (1.25%) Data Centre
6 1 (1.25%) Fat Client
6 1 (1.25%) Management Information System
6 1 (1.25%) NHS
6 1 (1.25%) PDA
6 1 (1.25%) Reinsurance
6 1 (1.25%) Thin Client
Operating Systems
1 72 (90.00%) Windows
2 39 (48.75%) Windows 10
3 31 (38.75%) Windows 7
4 16 (20.00%) Windows Server
5 12 (15.00%) Apple iOS
5 12 (15.00%) Windows Server 2012
6 8 (10.00%) Windows Server 2008
7 7 (8.75%) Mac OS X
8 6 (7.50%) Android
8 6 (7.50%) Linux
8 6 (7.50%) Windows XP
9 3 (3.75%) Mac OS
9 3 (3.75%) Windows Server 2003
10 2 (2.50%) Mac OS X Server
11 1 (1.25%) Windows 8
Processes & Methodologies
1 26 (32.50%) ITIL
2 6 (7.50%) Incident Management
2 6 (7.50%) Problem-Solving
3 5 (6.25%) Asset Management
3 5 (6.25%) Disaster Recovery
3 5 (6.25%) Investment Management
3 5 (6.25%) Proactive Monitoring
3 5 (6.25%) Service Delivery
4 4 (5.00%) Information Security
4 4 (5.00%) Service Management
5 3 (3.75%) Server Management
6 2 (2.50%) Break/Fix
6 2 (2.50%) Change Control
6 2 (2.50%) Cybersecurity
6 2 (2.50%) Decision-Making
6 2 (2.50%) Mentoring
7 1 (1.25%) Line Management
7 1 (1.25%) Mobile Device Management
7 1 (1.25%) Patch Management
7 1 (1.25%) Root Cause Analysis
Programming Languages
1 1 (1.25%) Perl
1 1 (1.25%) PowerShell
1 1 (1.25%) Python
Qualifications
1 7 (8.75%) Microsoft Certification
2 5 (6.25%) ITIL Certification
2 5 (6.25%) MCSA
3 4 (5.00%) CHECK Team Member
4 3 (3.75%) A+ Certification
4 3 (3.75%) DBS Check
4 3 (3.75%) ITIL Foundation Certificate
4 3 (3.75%) MCP
5 1 (1.25%) BPSS Clearance
5 1 (1.25%) MCSE
5 1 (1.25%) SC Cleared
5 1 (1.25%) Security Cleared
Quality Assurance & Compliance
1 6 (7.50%) SLA
2 3 (3.75%) ISO/IEC 27001
3 2 (2.50%) Cyber Essentials
4 1 (1.25%) Disclosure Scotland
System Software
1 49 (61.25%) Active Directory
2 6 (7.50%) Terminal Services
3 4 (5.00%) VMware Infrastructure
4 2 (2.50%) Hyper-V
Systems Management
1 11 (13.75%) SCCM
2 4 (5.00%) Backup Exec
2 4 (5.00%) Norton AntiVirus
3 2 (2.50%) AirWatch
3 2 (2.50%) Microsoft Intune
4 1 (1.25%) McAfee ePO
4 1 (1.25%) Systems Management Server (SMS)
Vendors
1 26 (32.50%) Microsoft
2 18 (22.50%) Citrix
3 15 (18.75%) Apple
4 12 (15.00%) Bloomberg
5 10 (12.50%) ServiceNow
6 8 (10.00%) Reuters
7 7 (8.75%) Cisco
7 7 (8.75%) Remedy
7 7 (8.75%) Sophos
7 7 (8.75%) VMware
8 6 (7.50%) HP
9 4 (5.00%) Adobe
9 4 (5.00%) Fidessa
9 4 (5.00%) Symantec
9 4 (5.00%) Veeam
10 3 (3.75%) ConnectWise
10 3 (3.75%) Sony
11 2 (2.50%) McAfee
11 2 (2.50%) Mitel
11 2 (2.50%) SAP