Period
to 18 November 2017

The median contractor rate for a Desktop Support Analyst was £150 per day in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Analyst
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 686 694 631
Rank change year-on-year +8 -63 -94
Contract jobs requiring a Desktop Support Analyst 145 179 234
As % of all contract IT jobs advertised in England 0.15% 0.18% 0.22%
As % of the Job Titles category 0.16% 0.19% 0.23%
Number of daily rates quoted 102 104 127
England median daily rate £150 £165 £165
Median daily rate % change year-on-year -9.09% - +3.13%
10th Percentile £106 £107 £120
90th Percentile £299 £268 £258
UK median daily rate £150 £165 £165
% change year-on-year -9.09% - +3.13%
Number of hourly rates quoted 19 25 51
England median hourly rate £17.00 £14.57 £19.00
Median hourly rate % change year-on-year +16.72% -23.34% +15.15%
10th Percentile £10.31 £10.70 £14.00
90th Percentile £166.95 £86.50 £23.25
UK median hourly rate £17.00 £14.91 £19.00
% change year-on-year +14.04% -21.54% +15.15%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88968 93021 99725
% of contract IT jobs with a recognized job title 94.78% 94.77% 94.96%
Number of daily rates quoted 59275 61281 64512
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £448 £425 £400
% change year-on-year +5.29% +6.25% -
Number of hourly rates quoted 2638 3004 3828
England median hourly rate £18.66 £18.50 £17.89
Median hourly rate % change year-on-year +0.84% +3.41% +8.42%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.75 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Desktop Support Analyst
Job Vacancy Trend in England

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Desktop Support Analyst in England

Desktop Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Analyst in England.

Contractor daily rate trend for Desktop Support Analyst in England

Desktop Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Desktop Support Analyst in England over the 6 months to 18 November 2017.

Contractor daily rate histogram for Desktop Support Analyst in England

Desktop Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Analyst in England.

Contractor hourly rate trend for Desktop Support Analyst in England

Desktop Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Desktop Support Analyst in England over the 6 months to 18 November 2017.

Contractor hourly rate histogram for Desktop Support Analyst in England

Desktop Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Analyst within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -16 74 £163 -14.59% 5
South East +13 29 £140 +12.00% 2
Midlands +28 13 £105 -17.65%
North of England +43 12 £125 +8.70%
West Midlands +40 11 £105 -17.65%
North West +22 10 £125 -
South West +10 9 £165 -13.16% 2
East of England -20 9 £148 -10.61% 1
Yorkshire +10 2 £220 +95.56%
East Midlands +4 2 £130 -
Desktop Support Analyst
UK

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Desktop Support Analyst in the job title.

1 106 (73.10%) Windows
2 84 (57.93%) Active Directory
3 57 (39.31%) Windows 7
4 50 (34.48%) Microsoft
5 49 (33.79%) ITIL
6 44 (30.34%) Microsoft Office
7 36 (24.83%) Windows 10
8 31 (21.38%) Office 365
9 30 (20.69%) SCCM
10 25 (17.24%) Citrix
11 21 (14.48%) Video Conferencing
11 21 (14.48%) Finance
12 20 (13.79%) Windows Server
13 19 (13.10%) LAN
14 18 (12.41%) Apple
15 17 (11.72%) Cisco
16 16 (11.03%) Blackberry
16 16 (11.03%) Analytical Skills
17 15 (10.34%) TCP/IP
18 14 (9.66%) WAN
18 14 (9.66%) Microsoft Certification
19 13 (8.97%) Internet
19 13 (8.97%) MS Exchange
19 13 (8.97%) Windows 8
20 12 (8.28%) iPhone
20 12 (8.28%) MCSE
20 12 (8.28%) DNS
21 11 (7.59%) Windows Server 2008
22 10 (6.90%) Windows Server 2012
22 10 (6.90%) Security Cleared

Desktop Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.97%) MS Exchange
2 8 (5.52%) Skype for Business
3 4 (2.76%) SharePoint
4 3 (2.07%) Exchange Server 2010
5 2 (1.38%) IBM Notes
6 1 (0.69%) Blackberry Enterprise Server
6 1 (0.69%) Exchange Server 2013
6 1 (0.69%) SharePoint 2013
Applications
1 44 (30.34%) Microsoft Office
2 2 (1.38%) Microsoft Excel
3 1 (0.69%) Acrobat
3 1 (0.69%) AutoCAD
3 1 (0.69%) Microsoft PowerPoint
3 1 (0.69%) MS Visio
Business Applications
1 1 (0.69%) Remedy ITSM
1 1 (0.69%) thinkFolio
Cloud Services
1 31 (21.38%) Office 365
2 3 (2.07%) Microsoft Azure
3 2 (1.38%) Azure Active Directory
3 2 (1.38%) G Suite
4 1 (0.69%) Amazon AWS
Communications & Networking
1 19 (13.10%) LAN
2 15 (10.34%) TCP/IP
3 14 (9.66%) WAN
4 13 (8.97%) Internet
5 12 (8.28%) DNS
6 9 (6.21%) DHCP
7 7 (4.83%) Skype
7 7 (4.83%) Wireless
8 5 (3.45%) Network Security
8 5 (3.45%) Remote Desktop
8 5 (3.45%) WebEx
9 4 (2.76%) Ethernet
9 4 (2.76%) Firewall
9 4 (2.76%) IP Telephony
9 4 (2.76%) VPN
10 3 (2.07%) Intranet
11 2 (1.38%) ADSL
11 2 (1.38%) SMS
11 2 (1.38%) VoIP
12 1 (0.69%) ISDN
Database & Business Intelligence
1 1 (0.69%) EDRMS
1 1 (0.69%) SQL Server
Development Applications
1 1 (0.69%) Git (software)
1 1 (0.69%) Visual Studio
General
1 21 (14.48%) Finance
2 6 (4.14%) Law
2 6 (4.14%) Legal
3 4 (2.76%) Back Office
4 3 (2.07%) Banking
5 2 (1.38%) Front Office
5 2 (1.38%) Publishing
5 2 (1.38%) Retail
6 1 (0.69%) Private Banking
6 1 (0.69%) Retail Banking
6 1 (0.69%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.69%) COM
1 1 (0.69%) Web Services
Miscellaneous
1 21 (14.48%) Video Conferencing
2 16 (11.03%) Analytical Skills
2 16 (11.03%) Blackberry
3 12 (8.28%) iPhone
4 9 (6.21%) Smartphone
5 5 (3.45%) PDA
6 4 (2.76%) BYOD
6 4 (2.76%) Enterprise Software
6 4 (2.76%) Fat Client
6 4 (2.76%) iPad
6 4 (2.76%) Management Information System
6 4 (2.76%) Thin Client
7 3 (2.07%) Client/Server
7 3 (2.07%) CMDB
7 3 (2.07%) Driving Licence
7 3 (2.07%) IBM Mainframe
7 3 (2.07%) Mainframe
8 2 (1.38%) Biotechnology
8 2 (1.38%) Handset
9 1 (0.69%) NHS
Operating Systems
1 106 (73.10%) Windows
2 57 (39.31%) Windows 7
3 36 (24.83%) Windows 10
4 20 (13.79%) Windows Server
5 13 (8.97%) Windows 8
6 11 (7.59%) Windows Server 2008
7 10 (6.90%) Windows Server 2012
8 9 (6.21%) Mac OS X
9 7 (4.83%) Linux
10 6 (4.14%) Apple iOS
11 5 (3.45%) Android
12 4 (2.76%) Windows Server 2003
12 4 (2.76%) Windows Vista
12 4 (2.76%) Windows XP
13 3 (2.07%) NetWare
13 3 (2.07%) Unix
14 2 (1.38%) Mac OS
15 1 (0.69%) Debian
15 1 (0.69%) Ubuntu
Processes & Methodologies
1 49 (33.79%) ITIL
2 7 (4.83%) Problem Management
2 7 (4.83%) Service Delivery
3 6 (4.14%) Service Management
3 6 (4.14%) Time Management
4 5 (3.45%) Change Management
4 5 (3.45%) Software Deployment
5 4 (2.76%) Configuration Management
5 4 (2.76%) Document Management
5 4 (2.76%) Line Management
6 3 (2.07%) Asset Management
6 3 (2.07%) Continuous Improvement
6 3 (2.07%) Disaster Recovery
6 3 (2.07%) ITIL V3
6 3 (2.07%) ITSM
6 3 (2.07%) Migration
6 3 (2.07%) Process Improvement
6 3 (2.07%) Stakeholder Management
6 3 (2.07%) Validation
7 2 (1.38%) Server Monitoring
Programming Languages
1 5 (3.45%) SQL
2 3 (2.07%) Java
3 1 (0.69%) C
3 1 (0.69%) Python
Qualifications
1 14 (9.66%) Microsoft Certification
2 12 (8.28%) MCSE
3 10 (6.90%) Security Cleared
4 8 (5.52%) MCDST
5 7 (4.83%) MCP
6 6 (4.14%) A+ Certification
7 5 (3.45%) Degree
7 5 (3.45%) MCSA
7 5 (3.45%) SC Cleared
8 3 (2.07%) ACDT
8 3 (2.07%) ACHDS
8 3 (2.07%) ACTC
8 3 (2.07%) MCSM
8 3 (2.07%) Network+ Certification
9 2 (1.38%) CCNA
9 2 (1.38%) Cisco Certification
9 2 (1.38%) DBS Check
9 2 (1.38%) DV Cleared
9 2 (1.38%) MCITP
10 1 (0.69%) BPSS Clearance
Quality Assurance & Compliance
1 8 (5.52%) SLA
System Software
1 84 (57.93%) Active Directory
2 5 (3.45%) Virtual Desktop
3 4 (2.76%) VMware Infrastructure
4 3 (2.07%) Virtual Servers
5 2 (1.38%) Hyper-V
6 1 (0.69%) Samba
6 1 (0.69%) Terminal Services
6 1 (0.69%) VMware ESXi
6 1 (0.69%) XenApp
6 1 (0.69%) XenDesktop
Systems Management
1 30 (20.69%) SCCM
2 5 (3.45%) AirWatch
3 4 (2.76%) Microsoft Data Protection Manager
4 3 (2.07%) Norton AntiVirus
4 3 (2.07%) Systems Management Server (SMS)
5 2 (1.38%) Microsoft Intune
5 2 (1.38%) WSUS
6 1 (0.69%) Ansible
6 1 (0.69%) Backup Exec
6 1 (0.69%) DameWare
6 1 (0.69%) HP Data Protector
6 1 (0.69%) NetBackup
6 1 (0.69%) Symantec Endpoint Protection
Vendors
1 50 (34.48%) Microsoft
2 25 (17.24%) Citrix
3 18 (12.41%) Apple
4 17 (11.72%) Cisco
5 7 (4.83%) HP
5 7 (4.83%) VMware
6 6 (4.14%) ServiceNow
7 5 (3.45%) Avaya
8 4 (2.76%) CommVault
8 4 (2.76%) Dell
8 4 (2.76%) Symantec
9 3 (2.07%) IBM
9 3 (2.07%) LANDesk
9 3 (2.07%) Oracle
9 3 (2.07%) Remedy
10 2 (1.38%) Bloomberg
10 2 (1.38%) Google
10 2 (1.38%) Lotus
11 1 (0.69%) Charles River
11 1 (0.69%) Reuters