Period
to 24 January 2018

The median contractor rate for a Service Analyst was £171 per day in advertised job vacancies in the South East during the 6 months to 24 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
England > South East
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 161 140 142
Rank change year-on-year -21 +2 -29
Contract jobs requiring a Service Analyst 243 244 285
As % of all contract IT jobs advertised in the South East 1.47% 1.59% 1.58%
As % of the Job Titles category 1.56% 1.69% 1.67%
Number of daily rates quoted 136 132 142
South East median daily rate £171 £210 £239
Median daily rate % change year-on-year -18.57% -12.04% +38.41%
10th Percentile £109 £118 £108
90th Percentile £466 £466 £451
England median daily rate £175 £200 £256
% change year-on-year -12.50% -21.88% +28.00%
Number of hourly rates quoted 47 68 75
South East median hourly rate £14.00 £14.00 £14.00
10th Percentile £10.00 £10.28 £10.75
90th Percentile £18.00 £18.00 £21.55
England median hourly rate £13.00 £12.50 £13.50
% change year-on-year +4.00% -7.41% +3.85%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,585 14,423 17,061
% of contract IT jobs with a recognized job title 94.11% 93.74% 94.74%
Number of daily rates quoted 9,318 8,531 10,060
South East median daily rate £425 £400 £390
Median daily rate % change year-on-year +6.25% +2.56% +4.00%
10th Percentile £240 £225 £231
90th Percentile £575 £556 £538
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 579 746 883
South East median hourly rate £18.00 £17.50 £19.50
Median hourly rate % change year-on-year +2.86% -10.23% +21.84%
10th Percentile £10.75 £10.30 £10.03
90th Percentile £48.75 £46.98 £50.00
England median hourly rate £18.50 £18.50 £18.50

Service Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Analyst in the South East

Service Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in the South East.

Contractor daily rate trend for Service Analyst in the South East

Service Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Analyst in the South East over the 6 months to 24 January 2018.

Contractor daily rate histogram for Service Analyst in the South East

Service Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in the South East.

Contractor hourly rate trend for Service Analyst in the South East

Service Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Analyst in the South East over the 6 months to 24 January 2018.

Contractor hourly rate histogram for Service Analyst in the South East

Service Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the South East region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +12 102 £170 -17.07% 20
Hampshire -8 56 £270 +27.06% 11
Buckinghamshire -3 49 £295 +24.13% 8
Surrey -37 44 £140 -20.00% 6
Oxfordshire 0 28 £160 -13.51% 4
Berkshire -21 25 £150 -45.45% 8
Kent -6 14 £325 -13.33% 4
East Sussex 0 13 £450 -10.00%
West Sussex -10 13 £115 -49.45% 6
Middlesex +2 2 £110 -41.33%
Sussex - 1 £475 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 24 January 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Service Analyst in the job title.

1 93 (38.27%) Windows
2 88 (36.21%) Microsoft
3 84 (34.57%) Active Directory
4 82 (33.74%) ITIL
5 66 (27.16%) Finance
6 61 (25.10%) Microsoft Office
7 55 (22.63%) Service Management
8 51 (20.99%) Windows 7
9 34 (13.99%) Windows 10
10 32 (13.17%) SLA
10 32 (13.17%) Incident Management
11 29 (11.93%) Analytical Skills
12 23 (9.47%) MS Exchange
12 23 (9.47%) Remedy
13 22 (9.05%) Citrix
14 20 (8.23%) Office 365
15 18 (7.41%) Security Cleared
15 18 (7.41%) Microsoft Excel
16 17 (7.00%) ITSM
16 17 (7.00%) Smartphone
17 16 (6.58%) ITIL V3
17 16 (6.58%) Business Analysis
17 16 (6.58%) Telecoms
17 16 (6.58%) SQL
18 15 (6.17%) VPN
18 15 (6.17%) Agile Software Development
18 15 (6.17%) ServiceNow
19 14 (5.76%) Microsoft PowerPoint
19 14 (5.76%) Remedy ITSM
19 14 (5.76%) SCCM

Service Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.47%) MS Exchange
2 11 (4.53%) Skype for Business
3 9 (3.70%) Exchange Server 2010
4 3 (1.23%) Exchange Server 2007
4 3 (1.23%) IBM Notes
5 2 (0.82%) IIS
6 1 (0.41%) Apache
6 1 (0.41%) Blackberry Enterprise Server
6 1 (0.41%) Confluence
6 1 (0.41%) EPiServer
6 1 (0.41%) Exchange Server 2013
6 1 (0.41%) JBoss
6 1 (0.41%) SharePoint
6 1 (0.41%) WildFly
Applications
1 61 (25.10%) Microsoft Office
2 18 (7.41%) Microsoft Excel
3 14 (5.76%) Microsoft PowerPoint
4 3 (1.23%) MS Visio
5 2 (0.82%) Adobe Creative Suite
5 2 (0.82%) InDesign
5 2 (0.82%) Photoshop
6 1 (0.41%) InfoPath
6 1 (0.41%) Spreadsheet
Business Applications
1 14 (5.76%) Remedy ITSM
2 1 (0.41%) assyst
2 1 (0.41%) Dynamics CRM
2 1 (0.41%) Eagle PACE
2 1 (0.41%) Maximo
Cloud Services
1 20 (8.23%) Office 365
Communications & Networking
1 15 (6.17%) VPN
2 11 (4.53%) Skype
3 10 (4.12%) Internet
4 9 (3.70%) DNS
4 9 (3.70%) Remote Desktop
5 8 (3.29%) DHCP
6 7 (2.88%) SMS
7 6 (2.47%) Intranet
7 6 (2.47%) SAN
8 5 (2.06%) ATM
9 4 (1.65%) IP Telephony
9 4 (1.65%) LAN
9 4 (1.65%) WAN
10 3 (1.23%) TCP/IP
10 3 (1.23%) Wi-Fi
11 1 (0.41%) HTTPS
11 1 (0.41%) Radio Access Network
11 1 (0.41%) Reverse Proxy
11 1 (0.41%) VoIP
11 1 (0.41%) Wireless
Database & Business Intelligence
1 3 (1.23%) Data Warehouse
2 2 (0.82%) Data Mart
3 1 (0.41%) BusinessObjects
3 1 (0.41%) Power BI
3 1 (0.41%) Spotfire
3 1 (0.41%) SQL Server
Development Applications
1 5 (2.06%) Visual Studio
2 2 (0.82%) Axure RP
2 2 (0.82%) Balsamiq Mockups
2 2 (0.82%) JIRA
3 1 (0.41%) Jenkins
3 1 (0.41%) ProC
3 1 (0.41%) Team Foundation Server
General
1 66 (27.16%) Finance
2 16 (6.58%) Telecoms
3 8 (3.29%) Retail
4 6 (2.47%) Banking
5 4 (1.65%) Automotive
5 4 (1.65%) Manufacturing
5 4 (1.65%) Publishing
6 3 (1.23%) Billing
6 3 (1.23%) Marketing
7 2 (0.82%) Back Office
7 2 (0.82%) Electronics
7 2 (0.82%) Legal
7 2 (0.82%) Military
8 1 (0.41%) French Language
8 1 (0.41%) Investment Banking
8 1 (0.41%) Italian Language
8 1 (0.41%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.82%) Web Services
2 1 (0.41%) .NET
2 1 (0.41%) CSS
2 1 (0.41%) Middleware
Miscellaneous
1 29 (11.93%) Analytical Skills
2 17 (7.00%) Smartphone
3 10 (4.12%) Mobile Computing
4 8 (3.29%) Management Information System
5 5 (2.06%) Computer Science
5 5 (2.06%) PDA
5 5 (2.06%) Replication
6 4 (1.65%) NHS
6 4 (1.65%) User Experience
7 3 (1.23%) iPad
7 3 (1.23%) Reinsurance
8 2 (0.82%) CMDB
8 2 (0.82%) Data Centre
9 1 (0.41%) Blackberry
9 1 (0.41%) Credit Risk
9 1 (0.41%) Derivative
9 1 (0.41%) Mobile App
9 1 (0.41%) RIA
9 1 (0.41%) Video Conferencing
9 1 (0.41%) Wiki
Operating Systems
1 93 (38.27%) Windows
2 51 (20.99%) Windows 7
3 34 (13.99%) Windows 10
4 14 (5.76%) Windows XP
5 12 (4.94%) Windows Server
6 9 (3.70%) Windows 8
7 5 (2.06%) Apple iOS
7 5 (2.06%) Windows Server 2008
7 5 (2.06%) Windows Server 2012
8 4 (1.65%) Android
8 4 (1.65%) Unix
9 3 (1.23%) Linux
9 3 (1.23%) Windows Server 2003
10 1 (0.41%) Red Hat Enterprise Linux
10 1 (0.41%) Solaris
Processes & Methodologies
1 82 (33.74%) ITIL
2 55 (22.63%) Service Management
3 32 (13.17%) Incident Management
4 17 (7.00%) ITSM
5 16 (6.58%) Business Analysis
5 16 (6.58%) ITIL V3
6 15 (6.17%) Agile Software Development
7 13 (5.35%) Service Delivery
8 12 (4.94%) Change Management
9 10 (4.12%) Data Analysis
10 8 (3.29%) Migration
11 7 (2.88%) Business Intelligence
11 7 (2.88%) Project Management
11 7 (2.88%) Ticket Management
12 6 (2.47%) Proactive Management
12 6 (2.47%) Problem Management
12 6 (2.47%) Stakeholder Management
13 5 (2.06%) Fault Management
13 5 (2.06%) PRINCE2
13 5 (2.06%) Test Scripting
Programming Languages
1 16 (6.58%) SQL
2 3 (1.23%) Java
2 3 (1.23%) Shell Script
3 2 (0.82%) Perl
3 2 (0.82%) Python
3 2 (0.82%) T-SQL
4 1 (0.41%) C
4 1 (0.41%) PL/SQL
4 1 (0.41%) PowerShell
Qualifications
1 18 (7.41%) Security Cleared
2 13 (5.35%) SC Cleared
3 11 (4.53%) Microsoft Certification
4 10 (4.12%) ITIL Foundation Certificate
5 9 (3.70%) ITIL Certification
6 7 (2.88%) DV Cleared
7 5 (2.06%) Degree
7 5 (2.06%) MCSE
8 4 (1.65%) MCP
9 3 (1.23%) A+ Certification
9 3 (1.23%) MCDST
Quality Assurance & Compliance
1 32 (13.17%) SLA
2 5 (2.06%) GDPR
3 4 (1.65%) PMO
4 3 (1.23%) MiFID
5 2 (0.82%) ISO/IEC 19770
5 2 (0.82%) ISO/IEC 20000
5 2 (0.82%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.41%) ISO 9001
6 1 (0.41%) QA
6 1 (0.41%) Sarbanes-Oxley
System Software
1 84 (34.57%) Active Directory
2 5 (2.06%) Hyper-V
2 5 (2.06%) VMware Infrastructure
3 3 (1.23%) Microsoft App-V
4 2 (0.82%) VMware ESXi
4 2 (0.82%) vSphere
5 1 (0.41%) Oracle RAC
5 1 (0.41%) XenDesktop
Systems Management
1 14 (5.76%) SCCM
2 7 (2.88%) OVSD
3 3 (1.23%) AirWatch
3 3 (1.23%) Netcool
3 3 (1.23%) Systems Management Server (SMS)
4 1 (0.41%) HP Quality Center
4 1 (0.41%) MOM
4 1 (0.41%) OpenView
4 1 (0.41%) Tivoli Storage Manager
Vendors
1 88 (36.21%) Microsoft
2 23 (9.47%) Remedy
3 22 (9.05%) Citrix
4 15 (6.17%) ServiceNow
5 13 (5.35%) VMware
6 12 (4.94%) HP
7 9 (3.70%) BMC
8 7 (2.88%) SAP
9 4 (1.65%) Apple
9 4 (1.65%) Cisco
10 3 (1.23%) IBM
10 3 (1.23%) Ivanti
10 3 (1.23%) Lotus
10 3 (1.23%) Oracle
11 2 (0.82%) Adobe
11 2 (0.82%) Bloomberg
11 2 (0.82%) Juniper
12 1 (0.41%) iManage
12 1 (0.41%) Tableau
12 1 (0.41%) Vermilion