Period
to 20 November 2017

The median annual salary for a Service Analyst was £23,500 in advertised job vacancies in the South East during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Analyst
England > South East
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 230 223 251
Rank change year-on-year -7 +28 -24
Permanent jobs requiring a Service Analyst 421 502 552
As % of all permanent IT jobs advertised in the South East 1.38% 1.45% 1.29%
As % of the Job Titles category 1.42% 1.49% 1.33%
Number of salaries quoted 314 437 512
South East median annual salary £23,500 £24,000 £25,000
Median salary % change year-on-year -2.08% -4.00% +4.17%
10th Percentile £19,000 £19,000 £18,500
90th Percentile £41,825 £47,500 £43,750
England median annual salary £27,000 £28,000 £27,500
% change year-on-year -3.57% +1.82% +2.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29564 33620 41518
% of permanent IT jobs with a recognized job title 96.61% 96.97% 96.89%
Number of salaries quoted 24692 28198 34628
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,250
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Analyst in the South East

Service Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst in the South East.

Salary trend for Service Analyst in the South East

Service Analyst
Salary Histogram in the South East

The salary distribution of IT jobs citing Service Analyst in the South East over the 6 months to 20 November 2017.

Salary histogram for Service Analyst in the South East

Service Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the South East region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +10 162 £22,500 -22.41% 9
Surrey -17 101 £23,000 -11.54% 3
Hampshire +31 92 £23,500 +10.59% 2
Buckinghamshire +1 83 £21,625 -13.50% 3
Berkshire +24 61 £28,500 -14.29% 3
West Sussex -6 41 £26,000 +4.00% 1
Oxfordshire +6 19 £22,500 -2.17% 3
Kent -1 14 £22,500 -39.19% 1
East Sussex -18 8 £21,500 -10.42% 1
Middlesex +15 3 £23,000 -6.12%
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 20 November 2017, Service Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Analyst in the job title.

1 243 (57.72%) Windows
2 169 (40.14%) Microsoft
3 162 (38.48%) Active Directory
4 151 (35.87%) ITIL
5 150 (35.63%) Microsoft Office
6 114 (27.08%) Windows 7
7 98 (23.28%) SLA
8 91 (21.62%) Finance
9 73 (17.34%) MS Exchange
10 58 (13.78%) Citrix
11 57 (13.54%) Windows Server
12 56 (13.30%) Microsoft Certification
13 51 (12.11%) Security Cleared
14 50 (11.88%) Windows 10
15 49 (11.64%) SC Cleared
16 44 (10.45%) Office 365
17 41 (9.74%) WAN
18 39 (9.26%) VPN
18 39 (9.26%) Ticket Management
19 38 (9.03%) Windows 8
20 37 (8.79%) Analytical Skills
20 37 (8.79%) Proactive Monitoring
20 37 (8.79%) LAN
20 37 (8.79%) Back Office
21 35 (8.31%) Telecoms
21 35 (8.31%) Driving Licence
22 34 (8.08%) MCP
23 30 (7.13%) Legal
24 28 (6.65%) Linux
24 28 (6.65%) MCDST

Service Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (17.34%) MS Exchange
2 20 (4.75%) Exchange Server 2010
3 12 (2.85%) Exchange Server 2013
4 11 (2.61%) SharePoint
5 6 (1.43%) Tomcat
5 6 (1.43%) WebSphere
6 2 (0.48%) Exchange Server 2007
7 1 (0.24%) Blackberry Enterprise Server
7 1 (0.24%) Confluence
7 1 (0.24%) Exchange Server 2003
7 1 (0.24%) JBoss
Applications
1 150 (35.63%) Microsoft Office
2 23 (5.46%) Microsoft Excel
3 7 (1.66%) MS Visio
4 5 (1.19%) Microsoft PowerPoint
5 1 (0.24%) Microsoft Project
Business Applications
1 10 (2.38%) Dynamics CRM
2 1 (0.24%) assyst
2 1 (0.24%) BASE24
2 1 (0.24%) Maximo
2 1 (0.24%) Remedy ITSM
2 1 (0.24%) SAP CO
2 1 (0.24%) SAP FI
2 1 (0.24%) SAP FI/CO
2 1 (0.24%) SAP MM
2 1 (0.24%) SAP PM
Cloud Services
1 44 (10.45%) Office 365
2 3 (0.71%) Microsoft Azure
3 2 (0.48%) G Suite
4 1 (0.24%) Amazon AWS
4 1 (0.24%) OneDrive
4 1 (0.24%) SaaS
Communications & Networking
1 41 (9.74%) WAN
2 39 (9.26%) VPN
3 37 (8.79%) LAN
4 24 (5.70%) Firewall
5 16 (3.80%) VoIP
6 14 (3.33%) IP Telephony
7 13 (3.09%) Remote Desktop
8 12 (2.85%) TCP/IP
9 11 (2.61%) DNS
10 7 (1.66%) Internet
10 7 (1.66%) Network Security
11 5 (1.19%) DHCP
11 5 (1.19%) VLAN
12 4 (0.95%) Wi-Fi
13 3 (0.71%) Extranet
13 3 (0.71%) Skype
14 2 (0.48%) Unified Communications
14 2 (0.48%) Wireless
15 1 (0.24%) SMS
Database & Business Intelligence
1 2 (0.48%) SQL Server
2 1 (0.24%) Power BI
2 1 (0.24%) SQL Server Integration Services
2 1 (0.24%) SQL Server Reporting Services
Development Applications
1 16 (3.80%) JIRA
2 1 (0.24%) Selenium
General
1 91 (21.62%) Finance
2 37 (8.79%) Back Office
3 35 (8.31%) Telecoms
4 30 (7.13%) Legal
5 26 (6.18%) Marketing
6 20 (4.75%) Electronics
6 20 (4.75%) Manufacturing
7 16 (3.80%) Publishing
8 13 (3.09%) Retail
9 7 (1.66%) Billing
10 6 (1.43%) Banking
10 6 (1.43%) Law
11 5 (1.19%) German Language
12 2 (0.48%) Advertising
12 2 (0.48%) Games
13 1 (0.24%) Aerospace
13 1 (0.24%) Dutch Language
13 1 (0.24%) French Language
13 1 (0.24%) Retail Banking
Libraries, Frameworks & Software Standards
1 11 (2.61%) XML
2 6 (1.43%) WebSphere MQ
3 4 (0.95%) Web Services
4 2 (0.48%) REST
5 1 (0.24%) .NET
5 1 (0.24%) Apache Camel
5 1 (0.24%) ASP.NET
5 1 (0.24%) J2EE
5 1 (0.24%) SOAP
Miscellaneous
1 37 (8.79%) Analytical Skills
2 35 (8.31%) Driving Licence
3 18 (4.28%) Management Information System
4 14 (3.33%) Computer Science
5 11 (2.61%) Enterprise Storage
6 10 (2.38%) Private Cloud
7 9 (2.14%) iPhone
8 6 (1.43%) DataPower
8 6 (1.43%) Mainframe
9 5 (1.19%) EPoS
10 4 (0.95%) Fat Client
10 4 (0.95%) Thin Client
11 3 (0.71%) Blackberry
11 3 (0.71%) Client/Server
11 3 (0.71%) Derivative
11 3 (0.71%) Equities
11 3 (0.71%) Fixed Income
11 3 (0.71%) Foreign Exchange (FX)
11 3 (0.71%) Replication
12 2 (0.48%) PMI
Operating Systems
1 243 (57.72%) Windows
2 114 (27.08%) Windows 7
3 57 (13.54%) Windows Server
4 50 (11.88%) Windows 10
5 38 (9.03%) Windows 8
6 28 (6.65%) Linux
7 26 (6.18%) Windows XP
8 25 (5.94%) Windows Server 2012
9 21 (4.99%) Windows Server 2008
10 15 (3.56%) Unix
11 13 (3.09%) Windows Server 2003
12 9 (2.14%) Apple iOS
13 8 (1.90%) Android
14 3 (0.71%) Mac OS X
15 2 (0.48%) Mac OS
15 2 (0.48%) Windows 2000
15 2 (0.48%) Windows Vista
Processes & Methodologies
1 151 (35.87%) ITIL
2 39 (9.26%) Ticket Management
3 37 (8.79%) Proactive Monitoring
4 26 (6.18%) Business Intelligence
5 23 (5.46%) ITSM
6 21 (4.99%) Service Management
7 20 (4.75%) Digital Marketing
7 20 (4.75%) Programme Management
8 16 (3.80%) Incident Management
8 16 (3.80%) Regression Testing
8 16 (3.80%) SDLC
9 15 (3.56%) Project Management
10 13 (3.09%) CRM
11 12 (2.85%) Business Continuity
12 11 (2.61%) Wealth Management
13 10 (2.38%) Continuous Integration
13 10 (2.38%) Disaster Recovery
13 10 (2.38%) Network Design
13 10 (2.38%) Test Scripting
13 10 (2.38%) User Acceptance Testing
Programming Languages
1 27 (6.41%) SQL
2 9 (2.14%) Java
3 6 (1.43%) VBScript
4 3 (0.71%) C#
5 2 (0.48%) C
5 2 (0.48%) PowerShell
6 1 (0.24%) T-SQL
Qualifications
1 56 (13.30%) Microsoft Certification
2 51 (12.11%) Security Cleared
3 49 (11.64%) SC Cleared
4 34 (8.08%) MCP
5 28 (6.65%) MCDST
6 27 (6.41%) MCITP
6 27 (6.41%) MCTS
7 26 (6.18%) DV Cleared
8 24 (5.70%) Degree
9 16 (3.80%) A+ Certification
10 14 (3.33%) ISEB
11 12 (2.85%) MCSA
12 8 (1.90%) MCSE
13 6 (1.43%) Computer Science Degree
14 5 (1.19%) CISSP
14 5 (1.19%) GNVQ
14 5 (1.19%) HND
14 5 (1.19%) ITIL Certification
15 2 (0.48%) CCENT
15 2 (0.48%) PMI Certification
Quality Assurance & Compliance
1 98 (23.28%) SLA
2 10 (2.38%) ISO/IEC 27001
3 9 (2.14%) QA
4 7 (1.66%) Sarbanes-Oxley
5 6 (1.43%) BS25999
5 6 (1.43%) ISO/IEC 20000
6 2 (0.48%) Cyber Essentials
6 2 (0.48%) GDPR
7 1 (0.24%) Data Quality
7 1 (0.24%) GxP
7 1 (0.24%) PMO
System Software
1 162 (38.48%) Active Directory
2 20 (4.75%) Hyper-V
3 17 (4.04%) VMware Infrastructure
4 4 (0.95%) VMware Workstation
5 3 (0.71%) Terminal Services
6 1 (0.24%) Citrix Presentation Server
6 1 (0.24%) vSphere
Systems Management
1 6 (1.43%) AirWatch
1 6 (1.43%) SCCM
2 1 (0.24%) SCOM
2 1 (0.24%) SCVMM
Vendors
1 169 (40.14%) Microsoft
2 58 (13.78%) Citrix
3 23 (5.46%) SAP
4 21 (4.99%) VMware
5 19 (4.51%) Cisco
6 15 (3.56%) Apple
7 13 (3.09%) NetApp
8 12 (2.85%) Dell
9 9 (2.14%) Remedy
9 9 (2.14%) ServiceNow
10 8 (1.90%) IBM
10 8 (1.90%) Juniper
11 6 (1.43%) Dell Compellent
12 5 (1.19%) EqualLogic
12 5 (1.19%) HP
13 3 (0.71%) LANDesk
13 3 (0.71%) SolarWinds
14 2 (0.48%) Avaya
14 2 (0.48%) EMC
14 2 (0.48%) Polycom