2nd Line Support Engineer Contracts in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer daily rate in the UK excluding London is £195, according to job vacancies posted in the 6 months leading up to 14 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 279 301 329
Rank change year-on-year +22 +28 -7
Contract jobs requiring a 2nd Line Support Engineer 56 83 122
As % of all contract jobs advertised in the UK excluding London 0.44% 0.41% 0.52%
As % of the Job Titles category 0.48% 0.44% 0.55%
Number of daily rates quoted 36 60 89
10th Percentile £138 £149 £158
25th Percentile £162 £175 £185
Median daily rate (50th Percentile) £195 £200 £213
Median % change year-on-year -2.50% -5.88% +13.33%
75th Percentile £250 £218 £288
90th Percentile £350 £288 £350
UK median daily rate £216 £200 £213
% change year-on-year +8.13% -5.88% +8.97%
Number of hourly rates quoted 12 3 3
10th Percentile £18.14 - -
25th Percentile £21.50 - -
Median hourly rate £23.00 £17.72 £20.00
Median % change year-on-year +29.80% -11.40% +14.29%
75th Percentile £25.56 £20.74 £25.50
90th Percentile £28.00 £22.54 £28.80
UK median hourly rate £23.00 £18.93 £23.50
% change year-on-year +21.50% -19.45% +34.29%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 11,767 18,839 22,170
% of contract IT jobs with a recognized job title 92.07% 92.51% 94.34%
Number of daily rates quoted 7,487 11,466 15,486
10th Percentile £213 £213 £225
25th Percentile £363 £363 £400
Median daily rate (50th Percentile) £475 £490 £500
Median % change year-on-year -3.06% -2.00% +5.26%
75th Percentile £575 £595 £600
90th Percentile £650 £688 £688
UK median daily rate £513 £525 £540
% change year-on-year -2.38% -2.78% +2.86%
Number of hourly rates quoted 835 2,255 1,134
10th Percentile £13.85 £12.50 £13.41
25th Percentile £17.30 £15.75 £18.08
Median hourly rate £27.13 £40.00 £42.08
Median % change year-on-year -32.19% -4.94% +110.39%
75th Percentile £63.75 £61.60 £65.00
90th Percentile £75.00 £74.00 £75.00
UK median hourly rate £28.18 £37.50 £45.00
% change year-on-year -24.85% -16.67% +88.21%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Daily rate trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 14 May 2025.

Daily rate histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Hourly rate trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 14 May 2025.

Hourly rate histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +22 19 £195 - 17
Midlands +6 17 £263 +31.25% 9
West Midlands +11 15 £275 +37.50% 6
South East +45 11 £195 +4.00% 23
North West +15 9 £193 -12.50% 4
Yorkshire +10 6 £126 -34.55% 5
East of England +23 4 £225 - 3
North East -1 4 £195 - 8
Scotland +7 2 - -
East Midlands -1 2 £180 -12.20% 2
Northern Ireland -9 2 - -
South West +28 1 - - 7
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 14 May 2025, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 36 (64.29%) Windows
2 28 (50.00%) Microsoft 365
3 25 (44.64%) Microsoft
4 23 (41.07%) Social Skills
5 21 (37.50%) Active Directory
6 18 (32.14%) ITIL
6 18 (32.14%) VPN
7 17 (30.36%) Problem-Solving
7 17 (30.36%) Windows 10
8 13 (23.21%) Security Cleared
9 11 (19.64%) Analytical Skills
9 11 (19.64%) Microsoft Office
9 11 (19.64%) Public Sector
10 10 (17.86%) Microsoft Exchange
11 9 (16.07%) WAN
11 9 (16.07%) MPLS
11 9 (16.07%) BGP
11 9 (16.07%) Juniper
11 9 (16.07%) IPsec
11 9 (16.07%) Manufacturing
11 9 (16.07%) PKI
11 9 (16.07%) Azure
11 9 (16.07%) Customer Service
12 8 (14.29%) SC Cleared
12 8 (14.29%) Service Delivery
12 8 (14.29%) Microsoft Certification
13 7 (12.50%) Citrix
13 7 (12.50%) SharePoint
13 7 (12.50%) Asset Management
13 7 (12.50%) SCCM

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.86%) Microsoft Exchange
2 7 (12.50%) SharePoint
Applications
1 11 (19.64%) Microsoft Office
2 5 (8.93%) Microsoft PowerPoint
2 5 (8.93%) MS Visio
Cloud Services
1 28 (50.00%) Microsoft 365
2 9 (16.07%) Azure
3 4 (7.14%) OneDrive
4 3 (5.36%) Entra ID
Communications & Networking
1 18 (32.14%) VPN
2 9 (16.07%) BGP
2 9 (16.07%) IPsec
2 9 (16.07%) MPLS
2 9 (16.07%) WAN
3 5 (8.93%) LAN
4 2 (3.57%) Cisco Firepower
4 2 (3.57%) DHCP
4 2 (3.57%) DNS
4 2 (3.57%) Firewall
5 1 (1.79%) Softphone
5 1 (1.79%) TCP/IP
5 1 (1.79%) VoIP
5 1 (1.79%) Wi-Fi
5 1 (1.79%) Wireless
Database & Business Intelligence
1 1 (1.79%) SQL Server
General
1 23 (41.07%) Social Skills
2 11 (19.64%) Analytical Skills
2 11 (19.64%) Public Sector
3 9 (16.07%) Manufacturing
4 5 (8.93%) Banking
4 5 (8.93%) Documentation Skills
4 5 (8.93%) Finance
4 5 (8.93%) Presentation Skills
4 5 (8.93%) Telecoms
5 4 (7.14%) Electronics
5 4 (7.14%) Marketing
6 2 (3.57%) Inclusion and Diversity
7 1 (1.79%) Aerospace
7 1 (1.79%) Legal
Miscellaneous
1 9 (16.07%) PKI
2 5 (8.93%) Management Information System
3 3 (5.36%) iPhone
4 2 (3.57%) BYOD
4 2 (3.57%) Driving Licence
4 2 (3.57%) Smartphone
5 1 (1.79%) Client/Server
5 1 (1.79%) Cloud Native
5 1 (1.79%) Data Protection Act
5 1 (1.79%) Self-Motivation
5 1 (1.79%) Video Conferencing
Operating Systems
1 36 (64.29%) Windows
2 17 (30.36%) Windows 10
3 6 (10.71%) Windows Server
4 5 (8.93%) Apple iOS
4 5 (8.93%) Windows 8
4 5 (8.93%) Windows Server 2003
4 5 (8.93%) Windows Server 2008
4 5 (8.93%) Windows Server 2012
4 5 (8.93%) Windows Server 2016
4 5 (8.93%) Windows XP
5 3 (5.36%) Windows 7
6 1 (1.79%) Android
6 1 (1.79%) Mac OS X
Processes & Methodologies
1 18 (32.14%) ITIL
2 17 (30.36%) Problem-Solving
3 9 (16.07%) Customer Service
4 8 (14.29%) Service Delivery
5 7 (12.50%) Asset Management
5 7 (12.50%) Time Management
6 6 (10.71%) Mentoring
6 6 (10.71%) Service Management
7 5 (8.93%) Business Case
7 5 (8.93%) Coaching
7 5 (8.93%) Infrastructure Monitoring
7 5 (8.93%) Load Balancing
7 5 (8.93%) Patch Management
7 5 (8.93%) Proactive Maintenance
7 5 (8.93%) Project Delivery
7 5 (8.93%) Technical Analysis
8 4 (7.14%) Business Intelligence
8 4 (7.14%) Digital Marketing
8 4 (7.14%) Programme Management
9 2 (3.57%) Incident Management
Qualifications
1 13 (23.21%) Security Cleared
2 8 (14.29%) Microsoft Certification
2 8 (14.29%) SC Cleared
3 6 (10.71%) DBS Check
3 6 (10.71%) Degree
4 2 (3.57%) DV Cleared
4 2 (3.57%) ITIL Certification
5 1 (1.79%) A+ Certification
5 1 (1.79%) ITIL Foundation Certificate
5 1 (1.79%) MCP
Quality Assurance & Compliance
1 2 (3.57%) QA
2 1 (1.79%) Accessibility
2 1 (1.79%) SLA
System Software
1 21 (37.50%) Active Directory
Systems Management
1 7 (12.50%) Microsoft Intune
1 7 (12.50%) SCCM
Vendors
1 25 (44.64%) Microsoft
2 9 (16.07%) Juniper
3 7 (12.50%) Citrix
4 5 (8.93%) Apple
4 5 (8.93%) Canon
5 4 (7.14%) Cisco
5 4 (7.14%) SAP
6 2 (3.57%) ServiceNow
6 2 (3.57%) VMware
7 1 (1.79%) Dell
7 1 (1.79%) Google