Period
to 20 October 2018

The median contractor rate for a 2nd Line Support Engineer was £163 per day in advertised job vacancies during the 6 months to 20 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 575 602 602
Rank change year-on-year +27 0 -97
Contract jobs requiring a 2nd Line Support Engineer 330 288 308
As % of all contract IT jobs advertised in the UK 0.32% 0.29% 0.29%
As % of the Job Titles category 0.34% 0.31% 0.31%
Number of daily rates quoted 178 168 147
UK median daily rate £163 £145 £150
Median daily rate % change year-on-year +12.07% -3.33% -6.25%
10th Percentile £105 £108 £110
90th Percentile £219 £213 £235
UK excluding London median daily rate £150 £145 £150
% change year-on-year +3.45% -3.33% -11.11%
Number of hourly rates quoted 57 40 53
UK median hourly rate £18.00 £16.25 £15.32
Median hourly rate % change year-on-year +10.77% +6.07% -1.16%
10th Percentile £11.75 £11.25 £10.53
90th Percentile £23.95 £26.09 £23.77
UK excluding London median hourly rate £15.43 £16.00 £15.25
% change year-on-year -3.59% +4.92% -4.27%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,956 94,333 100,787
% of contract IT jobs with a recognized job title 94.74% 94.94% 94.82%
Number of daily rates quoted 63,726 61,958 65,644
UK median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +6.25%
10th Percentile £268 £263 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,110 2,812 3,299
UK median hourly rate £17.73 £18.70 £18.00
Median hourly rate % change year-on-year -5.19% +3.89% -
10th Percentile £11.00 £10.75 £10.49
90th Percentile £48.75 £48.75 £47.00
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 20 October 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 20 October 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 310 £165 +13.79% 70
UK excluding London -34 176 £150 +3.45% 52
London +46 154 £165 +13.79% 20
South East -11 58 £170 +21.43% 9
North of England -28 36 £160 +1.59% 15
Midlands -12 31 £145 +13.73% 8
West Midlands -9 26 £140 +22.30% 6
East of England +15 22 £150 +31.04% 9
North West -12 14 £119 +23.06% 12
Yorkshire -32 13 £210 +33.33% 2
Scotland -26 12 £131 -6.61%
South West -33 11 £115 -23.33% 9
North East +11 9 £175 +3.86% 1
East Midlands +4 5 £180 +30.91% 2
Wales -26 3 - - 1
Northern Ireland - 3 - - 1

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 October 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 237 (71.82%) Windows
2 167 (50.61%) Active Directory
3 121 (36.67%) Microsoft
3 121 (36.67%) Office 365
4 100 (30.30%) Windows 10
5 98 (29.70%) Windows 7
6 71 (21.52%) Microsoft Office
7 64 (19.39%) ITIL
8 51 (15.45%) Windows Server
9 47 (14.24%) SCCM
10 43 (13.03%) Finance
11 42 (12.73%) Apple
12 37 (11.21%) Windows Server 2008
13 36 (10.91%) VMware
14 35 (10.61%) Citrix
14 35 (10.61%) DNS
15 34 (10.30%) MS Exchange
16 32 (9.70%) LAN
16 32 (9.70%) Cisco
17 29 (8.79%) DHCP
17 29 (8.79%) Windows 8
18 27 (8.18%) Windows Server 2012
19 26 (7.88%) Security Cleared
20 25 (7.58%) WAN
20 25 (7.58%) HP
21 24 (7.27%) SC Cleared
22 23 (6.97%) Android
22 23 (6.97%) Apple iOS
22 23 (6.97%) Problem-Solving
23 21 (6.36%) Asset Management

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (10.30%) MS Exchange
2 16 (4.85%) SharePoint
3 12 (3.64%) Skype for Business
4 6 (1.82%) Exchange Server 2010
4 6 (1.82%) Exchange Server 2013
5 2 (0.61%) Apache
5 2 (0.61%) Exchange Server 2007
5 2 (0.61%) IBM Notes
6 1 (0.30%) Blackberry Enterprise Server
6 1 (0.30%) ColdFusion
6 1 (0.30%) JBoss
6 1 (0.30%) WebSphere
Applications
1 71 (21.52%) Microsoft Office
2 11 (3.33%) Microsoft Excel
3 7 (2.12%) MS Visio
4 6 (1.82%) Microsoft PowerPoint
5 4 (1.21%) PTC Creo
5 4 (1.21%) Windchill
6 1 (0.30%) Microsoft Project
Business Applications
1 1 (0.30%) Dynamics CRM
1 1 (0.30%) Eikon
1 1 (0.30%) Temenos T24
Cloud Services
1 121 (36.67%) Office 365
2 8 (2.42%) Microsoft Azure
3 5 (1.52%) G Suite
4 4 (1.21%) OneDrive
5 3 (0.91%) Mimecast
6 1 (0.30%) Azure Active Directory
6 1 (0.30%) Yammer
Communications & Networking
1 35 (10.61%) DNS
2 32 (9.70%) LAN
3 29 (8.79%) DHCP
4 25 (7.58%) WAN
5 20 (6.06%) Firewall
6 19 (5.76%) TCP/IP
6 19 (5.76%) VoIP
6 19 (5.76%) VPN
7 12 (3.64%) Remote Desktop
8 11 (3.33%) Skype
9 10 (3.03%) Internet
10 9 (2.73%) IP Telephony
11 7 (2.12%) PBX
12 5 (1.52%) Wi-Fi
13 4 (1.21%) SAN
13 4 (1.21%) WLAN
14 3 (0.91%) Cisco IOS
14 3 (0.91%) NetScaler
14 3 (0.91%) VLAN
15 2 (0.61%) Network Security
Database & Business Intelligence
1 4 (1.21%) SQL Server
2 1 (0.30%) Oracle Reports
Development Applications
1 1 (0.30%) Git (software)
1 1 (0.30%) JIRA
1 1 (0.30%) Team Foundation Server
1 1 (0.30%) WinDbg
General
1 43 (13.03%) Finance
2 17 (5.15%) Law
3 10 (3.03%) French Language
4 9 (2.73%) Banking
4 9 (2.73%) Italian Language
4 9 (2.73%) Pharmaceutical
4 9 (2.73%) Spanish Language
5 8 (2.42%) Advertising
6 5 (1.52%) Mandarin Language
6 5 (1.52%) Publishing
7 4 (1.21%) Retail
8 3 (0.91%) Telecoms
9 2 (0.61%) German Language
9 2 (0.61%) Legal
9 2 (0.61%) Manufacturing
9 2 (0.61%) Marketing
9 2 (0.61%) Military
10 1 (0.30%) Aerospace
10 1 (0.30%) Financial Institution
10 1 (0.30%) Front Office
Libraries, Frameworks & Software Standards
1 2 (0.61%) .NET
1 2 (0.61%) Software Packaging
2 1 (0.30%) 802.1X
2 1 (0.30%) ASP.NET
2 1 (0.30%) CSS
2 1 (0.30%) HTML
2 1 (0.30%) jQuery
2 1 (0.30%) SOAP
2 1 (0.30%) Twitter Bootstrap
2 1 (0.30%) XML
2 1 (0.30%) X-Windows
Miscellaneous
1 18 (5.45%) Analytical Skills
2 16 (4.85%) Smartphone
3 10 (3.03%) iPhone
4 9 (2.73%) Data Centre
4 9 (2.73%) iPad
5 8 (2.42%) Self-Motivation
6 5 (1.52%) Blackberry
7 4 (1.21%) Fat Client
7 4 (1.21%) Mobile App
7 4 (1.21%) Thin Client
7 4 (1.21%) Video Conferencing
8 3 (0.91%) Fintech
9 2 (0.61%) CMDB
9 2 (0.61%) Computer Science
9 2 (0.61%) Driving Licence
10 1 (0.30%) CCTV
10 1 (0.30%) iSeries
10 1 (0.30%) Management Information System
10 1 (0.30%) PDA
10 1 (0.30%) Replication
Operating Systems
1 237 (71.82%) Windows
2 100 (30.30%) Windows 10
3 98 (29.70%) Windows 7
4 51 (15.45%) Windows Server
5 37 (11.21%) Windows Server 2008
6 29 (8.79%) Windows 8
7 27 (8.18%) Windows Server 2012
8 23 (6.97%) Android
8 23 (6.97%) Apple iOS
9 17 (5.15%) Mac OS
10 13 (3.94%) Linux
11 8 (2.42%) Mac OS X
12 6 (1.82%) Windows Server 2003
12 6 (1.82%) Windows XP
13 4 (1.21%) Unix
14 3 (0.91%) Windows Mobile
15 2 (0.61%) AIX
15 2 (0.61%) Ubuntu
16 1 (0.30%) CentOS
16 1 (0.30%) Solaris
Processes & Methodologies
1 64 (19.39%) ITIL
2 23 (6.97%) Problem-Solving
3 21 (6.36%) Asset Management
4 12 (3.64%) Break/Fix
4 12 (3.64%) Migration
5 11 (3.33%) Incident Management
5 11 (3.33%) Infrastructure Engineering
5 11 (3.33%) Service Delivery
6 9 (2.73%) Mobile Device Management
7 8 (2.42%) Service Management
8 7 (2.12%) Analytics
8 7 (2.12%) ITIL V3
9 5 (1.52%) ITSM
9 5 (1.52%) Network Management
9 5 (1.52%) Root Cause Analysis
10 4 (1.21%) CAD
10 4 (1.21%) Infrastructure Monitoring
10 4 (1.21%) Patch Management
11 3 (0.91%) Coaching
11 3 (0.91%) Project Management
Programming Languages
1 16 (4.85%) SQL
2 12 (3.64%) PowerShell
3 4 (1.21%) Java
4 3 (0.91%) JavaScript
5 2 (0.61%) C
5 2 (0.61%) Perl
5 2 (0.61%) Python
6 1 (0.30%) Bash Shell
6 1 (0.30%) PHP
6 1 (0.30%) VB
6 1 (0.30%) VBA
Qualifications
1 26 (7.88%) Security Cleared
2 24 (7.27%) SC Cleared
3 21 (6.36%) Microsoft Certification
4 10 (3.03%) MCSA
5 9 (2.73%) CCNA
5 9 (2.73%) Cisco Certification
5 9 (2.73%) ITIL Certification
5 9 (2.73%) MCP
6 8 (2.42%) DBS Check
6 8 (2.42%) MCSE
7 7 (2.12%) A+ Certification
8 5 (1.52%) Degree
9 4 (1.21%) Network+ Certification
10 2 (0.61%) DV Cleared
10 2 (0.61%) MCDST
11 1 (0.30%) GNVQ
11 1 (0.30%) JNCIA
11 1 (0.30%) JNCIP
11 1 (0.30%) JNCIS
11 1 (0.30%) MCITP
Quality Assurance & Compliance
1 20 (6.06%) SLA
2 2 (0.61%) Disclosure Scotland
3 1 (0.30%) GDPR
3 1 (0.30%) ISO/IEC 27001
3 1 (0.30%) JSP 440
3 1 (0.30%) QA
System Software
1 167 (50.61%) Active Directory
2 20 (6.06%) VMware Infrastructure
3 9 (2.73%) Hyper-V
4 4 (1.21%) Virtual Desktop
4 4 (1.21%) XenApp
5 3 (0.91%) Terminal Services
5 3 (0.91%) VMware ESXi
6 2 (0.61%) Microsoft App-V
6 2 (0.61%) Virtual Machines
6 2 (0.61%) XenDesktop
6 2 (0.61%) XenServer
7 1 (0.30%) BitLocker
7 1 (0.30%) IAG
7 1 (0.30%) NFS
7 1 (0.30%) Virtual Servers
Systems Management
1 47 (14.24%) SCCM
2 4 (1.21%) Systems Management Server (SMS)
3 3 (0.91%) Backup Exec
4 2 (0.61%) AirWatch
4 2 (0.61%) Jamf Pro
4 2 (0.61%) SCOM
4 2 (0.61%) WSUS
5 1 (0.30%) McAfee ePO
5 1 (0.30%) NetBackup
5 1 (0.30%) Norton AntiVirus
5 1 (0.30%) Perfmon
5 1 (0.30%) Puppet
5 1 (0.30%) Tivoli
5 1 (0.30%) vCenter Server
Vendors
1 121 (36.67%) Microsoft
2 42 (12.73%) Apple
3 36 (10.91%) VMware
4 35 (10.61%) Citrix
5 32 (9.70%) Cisco
6 25 (7.58%) HP
7 15 (4.55%) Sony
8 10 (3.03%) Remedy
9 7 (2.12%) Meraki
10 6 (1.82%) Google
10 6 (1.82%) Mitel
10 6 (1.82%) ServiceNow
11 5 (1.52%) Bloomberg
11 5 (1.52%) McAfee
11 5 (1.52%) Snow
11 5 (1.52%) Veeam
12 4 (1.21%) Altiris
12 4 (1.21%) Canon
12 4 (1.21%) Ivanti
12 4 (1.21%) Reuters