Period
to 21 October 2017

The median contractor rate for a 2nd Line Support Engineer was £145 per day in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 598 587 506
Rank change year-on-year -11 -81 -3
Contract jobs requiring a 2nd Line Support Engineer 287 308 440
As % of all contract IT jobs advertised in the UK 0.29% 0.29% 0.39%
As % of the Job Titles category 0.30% 0.31% 0.41%
Number of daily rates quoted 167 147 180
UK median daily rate £145 £150 £160
Median daily rate % change year-on-year -3.33% -6.25% -1.54%
10th Percentile £108 £110 £103
90th Percentile £214 £235 £253
UK excluding London median daily rate £145 £150 £168
% change year-on-year -3.33% -10.45% +3.08%
Number of hourly rates quoted 40 54 137
UK median hourly rate £16.25 £15.41 £15.50
Median hourly rate % change year-on-year +5.45% -0.58% +3.33%
10th Percentile £11.25 £10.54 £11.25
90th Percentile £26.09 £26.83 £21.55
UK excluding London median hourly rate £16.00 £15.25 £15.86
% change year-on-year +4.92% -3.85% +4.86%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94181 100639 108360
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 61868 65556 68886
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +6.38%
Number of hourly rates quoted 2802 3285 4159
UK median hourly rate £18.70 £18.39 £18.00
Median hourly rate % change year-on-year +1.71% +2.14% +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 21 October 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 21 October 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 259 £145 -3.33% 42
UK excluding London +22 191 £145 -3.33% 30
London +5 94 £145 -7.94% 12
South East +21 62 £140 -6.67% 9
North of England +89 41 £158 -8.70% 8
Yorkshire +48 25 £158 +5.00% 2
Midlands +46 25 £128 +10.87% 3
South West -21 22 £150 +7.14% 2
West Midlands +38 19 £114 +4.06% 3
Scotland +22 17 £140 -20.00%
North West +29 14 £97 -44.06% 6
East of England -28 14 £114 -32.66% 8
Wales +10 10 £325 +96.97%
East Midlands +2 6 £138 -50.00%
North East +56 2 £169 -14.14%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 230 (80.14%) Windows
2 160 (55.75%) Active Directory
3 119 (41.46%) Microsoft
4 113 (39.37%) Windows 7
5 100 (34.84%) Microsoft Office
6 83 (28.92%) Windows 10
7 81 (28.22%) Office 365
8 74 (25.78%) ITIL
9 63 (21.95%) Windows Server
10 49 (17.07%) Citrix
11 45 (15.68%) SCCM
12 43 (14.98%) Windows Server 2008
12 43 (14.98%) MS Exchange
13 42 (14.63%) VMware
14 40 (13.94%) Cisco
15 39 (13.59%) Windows Server 2012
16 38 (13.24%) WAN
17 37 (12.89%) LAN
18 36 (12.54%) Security Cleared
18 36 (12.54%) Windows 8
19 33 (11.50%) Apple
20 30 (10.45%) Blackberry
20 30 (10.45%) TCP/IP
21 29 (10.10%) Android
21 29 (10.10%) SC Cleared
22 27 (9.41%) DNS
23 26 (9.06%) SLA
24 25 (8.71%) Remote Desktop
25 24 (8.36%) VPN
25 24 (8.36%) HP

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (14.98%) MS Exchange
2 19 (6.62%) Exchange Server 2010
3 13 (4.53%) Blackberry Enterprise Server
4 11 (3.83%) SharePoint
5 9 (3.14%) Exchange Server 2013
6 8 (2.79%) Skype for Business
7 6 (2.09%) IIS
8 5 (1.74%) Exchange Server 2003
8 5 (1.74%) Exchange Server 2007
9 2 (0.70%) WordPress
10 1 (0.35%) IBM Notes
10 1 (0.35%) Live Communications Server
10 1 (0.35%) SharePoint Server
Applications
1 100 (34.84%) Microsoft Office
2 9 (3.14%) Microsoft Excel
3 4 (1.39%) Microsoft PowerPoint
4 1 (0.35%) MS Visio
Business Applications
1 4 (1.39%) Dynamics NAV
2 1 (0.35%) Temenos T24
Cloud Services
1 81 (28.22%) Office 365
2 6 (2.09%) G Suite
3 3 (1.05%) Microsoft Azure
4 2 (0.70%) Azure Active Directory
4 2 (0.70%) Mimecast
5 1 (0.35%) Amazon AWS
5 1 (0.35%) OneDrive
5 1 (0.35%) Yammer
Communications & Networking
1 38 (13.24%) WAN
2 37 (12.89%) LAN
3 30 (10.45%) TCP/IP
4 27 (9.41%) DNS
5 25 (8.71%) Remote Desktop
6 24 (8.36%) VPN
7 23 (8.01%) DHCP
8 18 (6.27%) Firewall
9 16 (5.57%) Wireless
10 11 (3.83%) Internet
11 9 (3.14%) Cisco IOS
12 8 (2.79%) VoIP
13 7 (2.44%) Broadband
14 6 (2.09%) SAN
14 6 (2.09%) Skype
14 6 (2.09%) Wi-Fi
15 5 (1.74%) VLAN
16 4 (1.39%) ADSL
16 4 (1.39%) IP Telephony
16 4 (1.39%) PBX
Database & Business Intelligence
1 13 (4.53%) SQL Server
2 4 (1.39%) SQL Server 2014
3 3 (1.05%) SQL Server 2008
3 3 (1.05%) SQL Server Integration Services
4 2 (0.70%) Data Warehouse
4 2 (0.70%) MS Access
4 2 (0.70%) MySQL
5 1 (0.35%) Relational Database
Development Applications
1 1 (0.35%) MSI
General
1 24 (8.36%) Finance
2 14 (4.88%) Banking
3 5 (1.74%) Manufacturing
4 4 (1.39%) Law
5 3 (1.05%) Legal
5 3 (1.05%) Military
5 3 (1.05%) Retail
5 3 (1.05%) Telecoms
6 2 (0.70%) Advertising
6 2 (0.70%) Back Office
6 2 (0.70%) Financial Institution
7 1 (0.35%) Billing
7 1 (0.35%) Marketing
7 1 (0.35%) Multimedia
7 1 (0.35%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.35%) 802.1X
1 1 (0.35%) Flash
1 1 (0.35%) XMPP
Miscellaneous
1 30 (10.45%) Blackberry
2 16 (5.57%) Analytical Skills
3 14 (4.88%) iPhone
4 12 (4.18%) Driving Licence
5 10 (3.48%) Video Conferencing
6 9 (3.14%) Smartphone
7 7 (2.44%) BYOD
8 6 (2.09%) Clustering
8 6 (2.09%) iPad
9 4 (1.39%) Fat Client
9 4 (1.39%) Thin Client
10 2 (0.70%) Computer Science
10 2 (0.70%) Data Centre
11 1 (0.35%) Enterprise Software
11 1 (0.35%) Equities
11 1 (0.35%) FMCG
11 1 (0.35%) Life Science
11 1 (0.35%) PKI
11 1 (0.35%) Public Cloud
11 1 (0.35%) Smartcard
Operating Systems
1 230 (80.14%) Windows
2 113 (39.37%) Windows 7
3 83 (28.92%) Windows 10
4 63 (21.95%) Windows Server
5 43 (14.98%) Windows Server 2008
6 39 (13.59%) Windows Server 2012
7 36 (12.54%) Windows 8
8 29 (10.10%) Android
9 19 (6.62%) Windows Server 2003
10 18 (6.27%) Windows XP
11 11 (3.83%) Apple iOS
11 11 (3.83%) Mac OS
12 9 (3.14%) Mac OS X
13 7 (2.44%) Unix
13 7 (2.44%) Windows Vista
14 6 (2.09%) Windows Phone
15 5 (1.74%) Solaris
16 4 (1.39%) Linux
17 1 (0.35%) Windows Mobile
Processes & Methodologies
1 74 (25.78%) ITIL
2 18 (6.27%) Mobile Device Management
3 13 (4.53%) Incident Management
4 9 (3.14%) Migration
4 9 (3.14%) Service Delivery
4 9 (3.14%) Service Management
5 7 (2.44%) ITIL V3
6 6 (2.09%) Coaching
7 5 (1.74%) Knowledge Management
7 5 (1.74%) Root Cause Analysis
7 5 (1.74%) Time Management
8 4 (1.39%) Business Intelligence
8 4 (1.39%) ETL
8 4 (1.39%) PRINCE2
8 4 (1.39%) Problem Management
8 4 (1.39%) Software Deployment
9 3 (1.05%) DevOps
9 3 (1.05%) Kalman Filter
9 3 (1.05%) Line Management
9 3 (1.05%) Mentoring
Programming Languages
1 17 (5.92%) SQL
2 3 (1.05%) C
Qualifications
1 36 (12.54%) Security Cleared
2 29 (10.10%) SC Cleared
3 21 (7.32%) Microsoft Certification
4 11 (3.83%) Cisco Certification
4 11 (3.83%) MCSE
5 10 (3.48%) CCNA
6 9 (3.14%) MCSA
7 8 (2.79%) Degree
7 8 (2.79%) DV Cleared
7 8 (2.79%) ITIL Certification
8 6 (2.09%) MCP
9 4 (1.39%) ACSA
9 4 (1.39%) CCNP
9 4 (1.39%) DBS Check
10 3 (1.05%) A+ Certification
10 3 (1.05%) CCIE
11 2 (0.70%) Citrix Certification
11 2 (0.70%) Network+ Certification
11 2 (0.70%) VERITAS Certified Professional (VCP)
11 2 (0.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 26 (9.06%) SLA
2 1 (0.35%) Disclosure Scotland
System Software
1 160 (55.75%) Active Directory
2 23 (8.01%) VMware Infrastructure
3 10 (3.48%) Microsoft App-V
4 7 (2.44%) Hyper-V
5 6 (2.09%) vSphere
5 6 (2.09%) XenApp
6 5 (1.74%) Virtual Desktop
7 3 (1.05%) Virtual Machines
7 3 (1.05%) XenDesktop
7 3 (1.05%) XenServer
8 2 (0.70%) Virtual Servers
Systems Management
1 45 (15.68%) SCCM
2 6 (2.09%) NetBackup
3 5 (1.74%) AirWatch
3 5 (1.74%) Netcool
3 5 (1.74%) OpenView Configuration Management
4 3 (1.05%) Backup Exec
4 3 (1.05%) Cisco Prime
4 3 (1.05%) Microsoft Data Protection Manager
4 3 (1.05%) Puppet
5 2 (0.70%) Jamf Pro
5 2 (0.70%) Norton AntiVirus
6 1 (0.35%) DameWare
6 1 (0.35%) Failover Clustering
6 1 (0.35%) Forefront Identity Manager
6 1 (0.35%) Microsoft Clustering
6 1 (0.35%) SmoothWall
6 1 (0.35%) Systems Management Server (SMS)
6 1 (0.35%) Unicenter
6 1 (0.35%) WSUS
Vendors
1 119 (41.46%) Microsoft
2 49 (17.07%) Citrix
3 42 (14.63%) VMware
4 40 (13.94%) Cisco
5 33 (11.50%) Apple
6 24 (8.36%) HP
7 9 (3.14%) Dell
7 9 (3.14%) Google
8 7 (2.44%) Sophos
8 7 (2.44%) Symantec
8 7 (2.44%) Veritas
9 5 (1.74%) Juniper
9 5 (1.74%) LANDesk
9 5 (1.74%) McAfee
9 5 (1.74%) Oracle
10 4 (1.39%) Avaya
10 4 (1.39%) GFI Software
10 4 (1.39%) Veeam
10 4 (1.39%) WatchGuard
11 3 (1.05%) Remedy