2nd Line Support Engineer Contracts

Second Line Support Engineer
UK

The median Second Line Support Engineer daily rate in the UK is £200 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
27 Apr 2024		 Same period 2023 Same period 2022
Rank 470 535 583
Rank change year-on-year +65 +48 +21
Contract jobs requiring a 2nd Line Support Engineer 128 185 272
As % of all contract jobs advertised in the UK 0.30% 0.31% 0.31%
As % of the Job Titles category 0.32% 0.33% 0.32%
Number of daily rates quoted 92 138 195
10th Percentile £140 £162 £129
25th Percentile £170 £194 £163
Median daily rate (50th Percentile) £200 £225 £193
Median % change year-on-year -11.11% +16.88% +10.00%
75th Percentile £230 £280 £238
90th Percentile £288 £350 £288
UK excluding London median daily rate £200 £225 £189
% change year-on-year -11.11% +19.21% +14.39%
Number of hourly rates quoted 8 6 25
10th Percentile - £17.88 £14.13
25th Percentile - - £15.25
Median hourly rate £17.72 £20.00 £17.50
Median % change year-on-year -11.40% +14.29% +9.38%
75th Percentile £19.97 £23.19 £18.00
90th Percentile £23.29 £27.63 £21.75
UK excluding London median hourly rate £17.72 £20.00 £17.13
% change year-on-year -11.40% +16.79% +10.48%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,172 56,583 84,829
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.49%
Number of daily rates quoted 26,161 39,538 59,512
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £731
UK excluding London median daily rate £490 £500 £475
% change year-on-year -1.93% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,585 2,099
10th Percentile £12.86 £14.27 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.83 £45.00 £23.00
Median % change year-on-year -20.38% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £76.00 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.55%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer.

Daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support Engineer over the 6 months to 27 April 2024.

Daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer.

Hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +74 121 £200 -11.11% 75
UK excluding London +45 94 £200 -11.11% 70
London +72 33 £200 -16.23% 10
Midlands +26 26 £200 -29.70% 15
North of England +45 23 £195 - 12
South East -6 19 £194 -13.89% 20
West Midlands +38 18 £200 +14.29% 11
South West +20 13 £190 -8.43% 12
Work from Home +81 12 £255 +18.56% 20
Yorkshire +29 11 £195 +2.63% 2
North West +19 10 £198 -1.50% 10
East Midlands +13 8 £205 -41.43% 4
East of England +13 7 £233 +16.25% 7
Scotland +32 3 £200 -23.81% 2
North East +20 2 £195 -
Northern Ireland - 2 £145 -
Wales - 1 £135 - 4

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 84 (65.63%) Windows
2 70 (54.69%) Microsoft 365
3 64 (50.00%) Microsoft
3 64 (50.00%) Active Directory
4 51 (39.84%) Social Skills
5 40 (31.25%) Windows 10
6 36 (28.13%) Microsoft Office
6 36 (28.13%) Customer Service
7 33 (25.78%) SCCM
8 29 (22.66%) Azure
9 24 (18.75%) Security Cleared
9 24 (18.75%) Problem-Solving
10 21 (16.41%) ITIL
11 20 (15.63%) Microsoft Intune
12 19 (14.84%) Microsoft Exchange
12 19 (14.84%) Degree
13 18 (14.06%) WAN
14 17 (13.28%) Windows Server
15 16 (12.50%) VPN
16 14 (10.94%) SLA
16 14 (10.94%) VMware
17 13 (10.16%) Asset Management
17 13 (10.16%) DNS
17 13 (10.16%) Apple
17 13 (10.16%) Analytical Skills
17 13 (10.16%) Mobile Device Management
18 12 (9.38%) Mac OS
18 12 (9.38%) VMware Infrastructure
18 12 (9.38%) SC Cleared
18 12 (9.38%) Public Sector

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (14.84%) Microsoft Exchange
2 6 (4.69%) SharePoint
3 1 (0.78%) Exchange Server 2007
3 1 (0.78%) Exchange Server 2013
Applications
1 36 (28.13%) Microsoft Office
2 4 (3.13%) Microsoft Excel
3 3 (2.34%) Microsoft PowerPoint
Cloud Services
1 70 (54.69%) Microsoft 365
2 29 (22.66%) Azure
3 6 (4.69%) OneDrive
4 5 (3.91%) Entra ID
4 5 (3.91%) WhatsApp
5 3 (2.34%) Asana
5 3 (2.34%) Slack
6 2 (1.56%) Google Workspace
7 1 (0.78%) AWS
7 1 (0.78%) Dynamics 365
Communications & Networking
1 18 (14.06%) WAN
2 16 (12.50%) VPN
3 13 (10.16%) DNS
4 12 (9.38%) Firewall
5 11 (8.59%) TCP/IP
6 9 (7.03%) LAN
6 9 (7.03%) VLAN
6 9 (7.03%) VoIP
6 9 (7.03%) Wi-Fi
7 8 (6.25%) SD-WAN
8 7 (5.47%) BGP
8 7 (5.47%) IPsec
8 7 (5.47%) MPLS
9 5 (3.91%) Wireless
10 4 (3.13%) Internet
11 3 (2.34%) DHCP
11 3 (2.34%) Ethernet
11 3 (2.34%) FTP
11 3 (2.34%) Junos
12 2 (1.56%) Intranet
Development Applications
1 8 (6.25%) JIRA
2 2 (1.56%) Hudson
General
1 51 (39.84%) Social Skills
2 13 (10.16%) Analytical Skills
3 12 (9.38%) Public Sector
4 10 (7.81%) Finance
5 9 (7.03%) Documentation Skills
6 8 (6.25%) Manufacturing
7 7 (5.47%) Legal
7 7 (5.47%) Marketing
8 6 (4.69%) Telecoms
9 5 (3.91%) Organisational Skills
9 5 (3.91%) Pharmaceutical
10 3 (2.34%) Electronics
10 3 (2.34%) Law
10 3 (2.34%) Multimedia
10 3 (2.34%) Presentation Skills
11 2 (1.56%) Automotive
11 2 (1.56%) Banking
12 1 (0.78%) Advertising
12 1 (0.78%) Aerospace
12 1 (0.78%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (2.34%) Middleware
2 1 (0.78%) CSS
2 1 (0.78%) Rendezvous
2 1 (0.78%) TIBCO EMS
2 1 (0.78%) XML
Miscellaneous
1 10 (7.81%) Driving Licence
2 9 (7.03%) Smartphone
3 8 (6.25%) Clustering
4 7 (5.47%) iPad
4 7 (5.47%) PKI
5 5 (3.91%) Onboarding
6 4 (3.13%) Management Information System
6 4 (3.13%) Self-Motivation
6 4 (3.13%) Video Conferencing
7 3 (2.34%) NHS
8 2 (1.56%) CMDB
8 2 (1.56%) Enterprise Software
9 1 (0.78%) Blackberry
9 1 (0.78%) BYOD
9 1 (0.78%) Foreign Exchange (FX)
9 1 (0.78%) Public Cloud
9 1 (0.78%) Social Media
9 1 (0.78%) Virtual Team
Operating Systems
1 84 (65.63%) Windows
2 40 (31.25%) Windows 10
3 17 (13.28%) Windows Server
4 12 (9.38%) Mac OS
5 10 (7.81%) Windows Server 2012
6 9 (7.03%) Windows Server 2019
7 6 (4.69%) Apple iOS
8 5 (3.91%) Linux
8 5 (3.91%) Windows 7
9 3 (2.34%) Android
10 2 (1.56%) Windows Server 2016
11 1 (0.78%) Mac OS X
11 1 (0.78%) Unix
11 1 (0.78%) Windows Server 2008
Processes & Methodologies
1 36 (28.13%) Customer Service
2 24 (18.75%) Problem-Solving
3 21 (16.41%) ITIL
4 13 (10.16%) Asset Management
4 13 (10.16%) Mobile Device Management
5 10 (7.81%) Service Management
6 9 (7.03%) Service Delivery
7 8 (6.25%) Decision-Making
7 8 (6.25%) Proactive Monitoring
8 6 (4.69%) Customer Requirements
8 6 (4.69%) PRINCE2
8 6 (4.69%) Quality Management
9 5 (3.91%) Customer Experience
9 5 (3.91%) Cybersecurity
9 5 (3.91%) Migration
9 5 (3.91%) Network Monitoring
9 5 (3.91%) Security Monitoring
9 5 (3.91%) Ticket Management
10 4 (3.13%) Inventory Management
10 4 (3.13%) Software Deployment
Programming Languages
1 10 (7.81%) PowerShell
2 4 (3.13%) JavaScript
3 3 (2.34%) Python
Qualifications
1 24 (18.75%) Security Cleared
2 19 (14.84%) Degree
3 12 (9.38%) SC Cleared
4 7 (5.47%) Microsoft Certification
5 5 (3.91%) CCNA
5 5 (3.91%) Cisco Certification
5 5 (3.91%) MCSA
5 5 (3.91%) MCSE
6 4 (3.13%) ITIL Certification
7 3 (2.34%) A+ Certification
7 3 (2.34%) DBS Check
7 3 (2.34%) MCP
Quality Assurance & Compliance
1 14 (10.94%) SLA
2 5 (3.91%) ISO 9000
3 1 (0.78%) Accessibility
System Software
1 64 (50.00%) Active Directory
2 12 (9.38%) VMware Infrastructure
3 10 (7.81%) Hyper-V
4 1 (0.78%) Virtual Desktop
4 1 (0.78%) VMware ESXi
4 1 (0.78%) vSphere
Systems Management
1 33 (25.78%) SCCM
2 20 (15.63%) Microsoft Intune
3 9 (7.03%) Autotask
3 9 (7.03%) Jamf Pro
4 8 (6.25%) Failover Clustering
5 4 (3.13%) Systems Management Server (SMS)
6 2 (1.56%) WSUS
7 1 (0.78%) AirWatch
7 1 (0.78%) Nessus
7 1 (0.78%) PaperCut
7 1 (0.78%) Single Sign-On
Vendors
1 64 (50.00%) Microsoft
2 14 (10.94%) VMware
3 13 (10.16%) Apple
4 10 (7.81%) Cisco
4 10 (7.81%) ServiceNow
5 7 (5.47%) Juniper
6 6 (4.69%) Datto
7 5 (3.91%) Citrix
8 4 (3.13%) Fujitsu
8 4 (3.13%) Remedy
9 3 (2.34%) Google
9 3 (2.34%) Palo Alto
9 3 (2.34%) SAP
9 3 (2.34%) Zscaler
10 2 (1.56%) Veeam
11 1 (0.78%) Freshdesk
11 1 (0.78%) HP
11 1 (0.78%) IBM
11 1 (0.78%) SolarWinds
11 1 (0.78%) TIBCO
81 2nd Line Support Engineer jobs Nationwide