Period
to 18 December 2018

The median contractor rate for a 2nd Line Support Engineer was £160 per day in advertised job vacancies during the 6 months to 18 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 598 596 579
Rank change year-on-year -2 -17 -49
Contract jobs requiring a 2nd Line Support Engineer 315 317 317
As % of all contract IT jobs advertised in the UK 0.30% 0.31% 0.31%
As % of the Job Titles category 0.32% 0.32% 0.33%
Number of daily rates quoted 176 198 148
UK median daily rate £160 £145 £155
Median daily rate % change year-on-year +10.34% -6.45% -3.43%
10th Percentile £108 £108 £112
90th Percentile £226 £200 £231
UK excluding London median daily rate £155 £140 £153
% change year-on-year +10.71% -8.20% -4.69%
Number of hourly rates quoted 50 41 67
UK median hourly rate £17.50 £17.00 £16.33
Median hourly rate % change year-on-year +2.94% +4.13% +5.32%
10th Percentile £10.92 £11.75 £10.58
90th Percentile £24.30 £25.00 £28.00
UK excluding London median hourly rate £15.68 £17.00 £17.00
% change year-on-year -7.79% - +9.68%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 99,293 98,050 96,502
% of contract IT jobs with a recognized job title 94.70% 94.93% 94.76%
Number of daily rates quoted 65,685 65,027 62,959
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.66%
10th Percentile £270 £260 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £398
% change year-on-year +6.25% +0.63% +6.00%
Number of hourly rates quoted 3,050 2,868 3,272
UK median hourly rate £18.53 £18.70 £18.00
Median hourly rate % change year-on-year -0.91% +3.89% -
10th Percentile £11.00 £10.76 £10.50
90th Percentile £48.75 £47.83 £47.25
UK excluding London median hourly rate £17.50 £17.76 £17.50
% change year-on-year -1.44% +1.46% -

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 18 December 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 18 December 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 293 £160 +10.34% 52
UK excluding London -25 188 £155 +10.71% 39
London +22 128 £161 +11.21% 13
South East -15 62 £170 +30.77% 16
North of England -3 41 £145 +3.57% 7
East of England +2 29 £150 +31.04% 7
Midlands -6 24 £180 +30.91% 5
North West +2 17 £119 +19.35% 6
Scotland -6 16 £150 +15.38%
Yorkshire -14 15 £200 +26.98% 1
West Midlands -29 15 £128 -5.56% 2
South West -37 11 £128 -15.00% 4
East Midlands +18 9 £180 +30.91% 3
North East 0 9 £160 +3.23%
Northern Ireland - 3 - -
Wales -31 2 - -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 December 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 244 (77.46%) Windows
2 163 (51.75%) Active Directory
3 128 (40.63%) Microsoft
4 119 (37.78%) Office 365
5 111 (35.24%) Windows 10
6 103 (32.70%) Windows 7
7 76 (24.13%) Microsoft Office
8 57 (18.10%) ITIL
9 50 (15.87%) Windows Server
10 46 (14.60%) SCCM
11 41 (13.02%) Windows Server 2008
12 38 (12.06%) VMware
13 36 (11.43%) DNS
14 34 (10.79%) MS Exchange
14 34 (10.79%) Apple
15 33 (10.48%) Finance
16 32 (10.16%) Citrix
17 31 (9.84%) DHCP
18 30 (9.52%) Windows 8
19 29 (9.21%) Windows Server 2012
19 29 (9.21%) LAN
20 25 (7.94%) WAN
20 25 (7.94%) Microsoft Certification
20 25 (7.94%) Security Cleared
21 24 (7.62%) SLA
21 24 (7.62%) Cisco
22 23 (7.30%) SC Cleared
23 22 (6.98%) Problem-Solving
24 21 (6.67%) TCP/IP
24 21 (6.67%) Firewall

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (10.79%) MS Exchange
2 15 (4.76%) SharePoint
3 8 (2.54%) Exchange Server 2013
3 8 (2.54%) Skype for Business
4 6 (1.90%) Exchange Server 2010
5 3 (0.95%) Exchange Server 2007
6 2 (0.63%) Exchange Server 2003
6 2 (0.63%) IBM Notes
7 1 (0.32%) Apache
7 1 (0.32%) Blackberry Enterprise Server
7 1 (0.32%) Moodle
7 1 (0.32%) WebSphere
Applications
1 76 (24.13%) Microsoft Office
2 9 (2.86%) Microsoft Excel
3 6 (1.90%) MS Visio
4 5 (1.59%) Microsoft PowerPoint
5 1 (0.32%) Microsoft Project
Business Applications
1 2 (0.63%) Eikon
2 1 (0.32%) Temenos T24
Cloud Services
1 119 (37.78%) Office 365
2 9 (2.86%) Microsoft Azure
3 5 (1.59%) G Suite
4 3 (0.95%) Mimecast
4 3 (0.95%) OneDrive
5 2 (0.63%) Azure Active Directory
6 1 (0.32%) Amazon AWS
Communications & Networking
1 36 (11.43%) DNS
2 31 (9.84%) DHCP
3 29 (9.21%) LAN
4 25 (7.94%) WAN
5 21 (6.67%) Firewall
5 21 (6.67%) TCP/IP
6 16 (5.08%) VoIP
7 13 (4.13%) VPN
8 11 (3.49%) Internet
9 10 (3.17%) Remote Desktop
10 8 (2.54%) PBX
10 8 (2.54%) Skype
11 5 (1.59%) IP Telephony
12 4 (1.27%) VLAN
13 3 (0.95%) Cisco IOS
13 3 (0.95%) SAN
13 3 (0.95%) Wireless
13 3 (0.95%) WLAN
14 2 (0.63%) Intranet
14 2 (0.63%) Intrusion Detection
Database & Business Intelligence
1 3 (0.95%) Electronic Patient Records
2 2 (0.63%) SQL Server
3 1 (0.32%) Data Warehouse
3 1 (0.32%) Oracle Reports
3 1 (0.32%) SQL Server 2008
Development Applications
1 1 (0.32%) Git (software)
1 1 (0.32%) Team Foundation Server
General
1 33 (10.48%) Finance
2 14 (4.44%) Banking
3 10 (3.17%) French Language
4 9 (2.86%) Italian Language
4 9 (2.86%) Law
4 9 (2.86%) Pharmaceutical
4 9 (2.86%) Spanish Language
5 7 (2.22%) Publishing
6 5 (1.59%) Advertising
7 4 (1.27%) Military
7 4 (1.27%) Retail
7 4 (1.27%) Telecoms
8 3 (0.95%) Marketing
9 2 (0.63%) Financial Institution
9 2 (0.63%) German Language
9 2 (0.63%) Legal
9 2 (0.63%) Manufacturing
10 1 (0.32%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (0.32%) .NET
1 1 (0.32%) 802.1X
1 1 (0.32%) ASP.NET
1 1 (0.32%) LDAP
1 1 (0.32%) SOAP
1 1 (0.32%) Software Packaging
Miscellaneous
1 18 (5.71%) Analytical Skills
2 13 (4.13%) Self-Motivation
3 12 (3.81%) Smartphone
4 10 (3.17%) Data Centre
5 9 (2.86%) iPhone
6 8 (2.54%) Video Conferencing
7 4 (1.27%) Blackberry
7 4 (1.27%) NHS
8 3 (0.95%) Driving Licence
8 3 (0.95%) e-Health
8 3 (0.95%) iPad
8 3 (0.95%) LIMS
8 3 (0.95%) Mobile App
8 3 (0.95%) PACS
9 2 (0.63%) CMDB
9 2 (0.63%) Fat Client
9 2 (0.63%) PDA
9 2 (0.63%) Replication
9 2 (0.63%) Thin Client
10 1 (0.32%) Device Driver
Operating Systems
1 244 (77.46%) Windows
2 111 (35.24%) Windows 10
3 103 (32.70%) Windows 7
4 50 (15.87%) Windows Server
5 41 (13.02%) Windows Server 2008
6 30 (9.52%) Windows 8
7 29 (9.21%) Windows Server 2012
8 18 (5.71%) Android
8 18 (5.71%) Apple iOS
9 12 (3.81%) Mac OS
10 10 (3.17%) Windows XP
11 9 (2.86%) Linux
12 8 (2.54%) Windows Server 2003
13 6 (1.90%) Mac OS X
14 4 (1.27%) Unix
15 2 (0.63%) AIX
15 2 (0.63%) Ubuntu
16 1 (0.32%) CentOS
16 1 (0.32%) Red Hat Enterprise Linux
16 1 (0.32%) Windows Mobile
Processes & Methodologies
1 57 (18.10%) ITIL
2 22 (6.98%) Problem-Solving
3 17 (5.40%) Migration
4 13 (4.13%) Incident Management
5 12 (3.81%) Asset Management
5 12 (3.81%) Infrastructure Engineering
5 12 (3.81%) Service Delivery
6 10 (3.17%) Analytics
7 8 (2.54%) Break/Fix
8 7 (2.22%) Root Cause Analysis
9 6 (1.90%) Service Management
10 5 (1.59%) Business Intelligence
10 5 (1.59%) ITSM
10 5 (1.59%) Time Management
11 4 (1.27%) Infrastructure Management
11 4 (1.27%) Mobile Device Management
12 3 (0.95%) Continuous Improvement
12 3 (0.95%) Data Migration
12 3 (0.95%) Health Informatics
12 3 (0.95%) Patch Management
Programming Languages
1 14 (4.44%) PowerShell
1 14 (4.44%) SQL
2 5 (1.59%) VBA
3 2 (0.63%) Java
3 2 (0.63%) JavaScript
3 2 (0.63%) Python
4 1 (0.32%) C
4 1 (0.32%) Perl
4 1 (0.32%) PHP
4 1 (0.32%) VB
Qualifications
1 25 (7.94%) Microsoft Certification
1 25 (7.94%) Security Cleared
2 23 (7.30%) SC Cleared
3 12 (3.81%) MCSA
4 9 (2.86%) MCP
4 9 (2.86%) MCSE
5 8 (2.54%) DBS Check
6 7 (2.22%) A+ Certification
6 7 (2.22%) CCNA
6 7 (2.22%) Cisco Certification
7 5 (1.59%) ITIL Certification
8 4 (1.27%) Network+ Certification
9 3 (0.95%) Degree
9 3 (0.95%) MCDST
10 2 (0.63%) DV Cleared
10 2 (0.63%) ITIL Foundation Certificate
11 1 (0.32%) BPSS Clearance
11 1 (0.32%) GNVQ
11 1 (0.32%) MCITP
11 1 (0.32%) NVQ Level 3
Quality Assurance & Compliance
1 24 (7.62%) SLA
2 3 (0.95%) HL7
3 1 (0.32%) Disclosure Scotland
3 1 (0.32%) ISO/IEC 27001
3 1 (0.32%) JSP 440
3 1 (0.32%) PMO
3 1 (0.32%) QA
System Software
1 163 (51.75%) Active Directory
2 20 (6.35%) VMware Infrastructure
3 9 (2.86%) Hyper-V
4 8 (2.54%) XenApp
5 6 (1.90%) XenDesktop
6 4 (1.27%) XenServer
7 3 (0.95%) Virtual Desktop
8 2 (0.63%) Terminal Server
8 2 (0.63%) Terminal Services
9 1 (0.32%) BitLocker
9 1 (0.32%) Microsoft App-V
9 1 (0.32%) NFS
9 1 (0.32%) Virtual Machines
9 1 (0.32%) Virtual Servers
9 1 (0.32%) VMware ESXi
9 1 (0.32%) VMware Workstation
Systems Management
1 46 (14.60%) SCCM
2 3 (0.95%) Jamf Pro
3 2 (0.63%) AirWatch
3 2 (0.63%) Backup Exec
3 2 (0.63%) Systems Management Server (SMS)
4 1 (0.32%) Cisco CUCM
4 1 (0.32%) McAfee ePO
4 1 (0.32%) Norton AntiVirus
4 1 (0.32%) Puppet
4 1 (0.32%) SCOM
4 1 (0.32%) Tivoli
4 1 (0.32%) XenMobile
4 1 (0.32%) ZENworks
Vendors
1 128 (40.63%) Microsoft
2 38 (12.06%) VMware
3 34 (10.79%) Apple
4 32 (10.16%) Citrix
5 24 (7.62%) Cisco
6 18 (5.71%) HP
7 10 (3.17%) Remedy
8 8 (2.54%) Veeam
9 7 (2.22%) ServiceNow
10 6 (1.90%) Meraki
10 6 (1.90%) Sony
11 5 (1.59%) Mitel
12 4 (1.27%) Altiris
12 4 (1.27%) Canon
13 3 (0.95%) Bloomberg
13 3 (0.95%) McAfee
13 3 (0.95%) Okta
13 3 (0.95%) Reuters
13 3 (0.95%) Snow
13 3 (0.95%) SolarWinds