Period
to 19 July 2019

The median contractor rate for a 2nd Line Support Engineer was £155 per day in advertised job vacancies during the 6 months to 19 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
19 Jul 2019
Same period 2018 Same period 2017
Rank 585 578 581
Rank change year-on-year -7 +3 +17
Contract jobs requiring a 2nd Line Support Engineer 267 333 262
As % of all contract IT jobs advertised in the UK 0.29% 0.32% 0.28%
As % of the Job Titles category 0.30% 0.34% 0.29%
Number of daily rates quoted 159 189 146
UK median daily rate £155 £168 £150
Median daily rate % change year-on-year -7.46% +11.67% -6.25%
10th Percentile £115 £110 £105
90th Percentile £223 £230 £233
UK excluding London median daily rate £150 £170 £150
% change year-on-year -11.76% +13.33% -
Number of hourly rates quoted 25 62 46
UK median hourly rate £16.75 £17.50 £15.50
Median hourly rate % change year-on-year -4.29% +12.90% +8.77%
10th Percentile £11.79 £12.78 £10.50
90th Percentile £30.30 £21.50 £23.38
UK excluding London median hourly rate £16.00 £15.68 £14.50
% change year-on-year +2.07% +8.10% +7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 88,055 98,140 90,397
% of contract IT jobs with a recognized job title 94.50% 94.85% 94.94%
Number of daily rates quoted 57,893 64,291 58,579
UK median daily rate £468 £450 £425
Median daily rate % change year-on-year +4.00% +5.88% -
10th Percentile £263 £269 £263
90th Percentile £650 £638 £618
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +3.23%
Number of hourly rates quoted 2,939 3,163 2,919
UK median hourly rate £19.88 £18.50 £18.70
Median hourly rate % change year-on-year +7.46% -1.07% -1.58%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.17 £48.75 £50.00
UK excluding London median hourly rate £18.50 £17.50 £17.77
% change year-on-year +5.71% -1.52% -6.47%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 19 July 2019.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 19 July 2019.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 19 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 223 £160 -3.03% 163
UK excluding London +6 185 £150 -11.76% 136
London -24 81 £155 -6.06% 39
South East +11 43 £180 +12.50% 48
South West +7 40 £140 +7.69% 23
Scotland +34 32 £120 -43.86% 5
North of England +29 26 £150 -32.58% 24
East of England +15 21 £150 -5.66% 14
Yorkshire +30 14 £175 -26.32% 5
Midlands +7 14 £200 +42.86% 15
West Midlands -17 8 £173 +19.27% 11
North West +10 7 £120 -26.15% 15
East Midlands +29 6 £203 +77.23% 4
Wales +6 6 £129 - 7
North East +19 5 £150 -33.33% 4
Northern Ireland - 2 - -
Channel Islands - 1 £160 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 July 2019, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 220 (82.40%) Windows
2 168 (62.92%) Active Directory
3 129 (48.31%) Office 365
4 127 (47.57%) Microsoft
5 114 (42.70%) Windows 10
6 98 (36.70%) Windows 7
7 95 (35.58%) Microsoft Office
8 52 (19.48%) ITIL
9 48 (17.98%) Windows Server
10 41 (15.36%) Finance
10 41 (15.36%) SCCM
11 36 (13.48%) MS Exchange
12 32 (11.99%) SLA
12 32 (11.99%) Citrix
12 32 (11.99%) Windows Server 2012
13 28 (10.49%) Windows Server 2008
14 27 (10.11%) Android
14 27 (10.11%) VMware
15 26 (9.74%) Firewall
16 25 (9.36%) DNS
17 24 (8.99%) Cisco
17 24 (8.99%) DHCP
18 20 (7.49%) Windows 8
18 20 (7.49%) LAN
19 18 (6.74%) VPN
20 17 (6.37%) TCP/IP
20 17 (6.37%) WAN
20 17 (6.37%) Apple
20 17 (6.37%) Service Management
21 16 (5.99%) Preventative Maintenance

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (13.48%) MS Exchange
2 12 (4.49%) SharePoint
2 12 (4.49%) Skype for Business
3 6 (2.25%) Exchange Server 2010
4 5 (1.87%) Exchange Server 2013
5 1 (0.37%) Confluence
5 1 (0.37%) Exchange Server 2003
5 1 (0.37%) Exchange Server 2007
5 1 (0.37%) IBM Notes
5 1 (0.37%) IIS
5 1 (0.37%) SharePoint Server
Applications
1 95 (35.58%) Microsoft Office
2 8 (3.00%) MS Visio
3 7 (2.62%) Microsoft Excel
4 4 (1.50%) Microsoft PowerPoint
5 1 (0.37%) Acrobat
Business Applications
1 1 (0.37%) Remedy ITSM
Cloud Services
1 129 (48.31%) Office 365
2 7 (2.62%) Microsoft Azure
3 4 (1.50%) Amazon AWS
3 4 (1.50%) G Suite
4 3 (1.12%) Slack
5 2 (0.75%) Azure Active Directory
5 2 (0.75%) OneDrive
6 1 (0.37%) Cloud Computing
Communications & Networking
1 26 (9.74%) Firewall
2 25 (9.36%) DNS
3 24 (8.99%) DHCP
4 20 (7.49%) LAN
5 18 (6.74%) VPN
6 17 (6.37%) TCP/IP
6 17 (6.37%) WAN
7 13 (4.87%) Internet
8 12 (4.49%) Skype
8 12 (4.49%) Wireless
9 10 (3.75%) SAN
10 8 (3.00%) Wi-Fi
11 6 (2.25%) Ethernet
11 6 (2.25%) VLAN
11 6 (2.25%) VoIP
12 4 (1.50%) Remote Desktop
13 3 (1.12%) Cisco IOS
13 3 (1.12%) Structured Cabling
14 2 (0.75%) Intranet
14 2 (0.75%) IP Telephony
Database & Business Intelligence
1 11 (4.12%) SQL Server
2 3 (1.12%) Relational Database
2 3 (1.12%) SQL Server 2012
3 2 (0.75%) SQL Server 2008
4 1 (0.37%) MongoDB
4 1 (0.37%) MySQL
4 1 (0.37%) SQL Server 2016
Development Applications
1 5 (1.87%) JIRA
2 1 (0.37%) TeamCity
General
1 41 (15.36%) Finance
2 7 (2.62%) Banking
3 6 (2.25%) Telecoms
4 4 (1.50%) Legal
5 3 (1.12%) Manufacturing
5 3 (1.12%) Retail
6 2 (0.75%) Advertising
6 2 (0.75%) Electronics
6 2 (0.75%) Financial Institution
6 2 (0.75%) German Language
6 2 (0.75%) Marketing
7 1 (0.37%) Back Office
7 1 (0.37%) Law
7 1 (0.37%) Local Government
7 1 (0.37%) Portuguese Language
7 1 (0.37%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.37%) Middleware
1 1 (0.37%) RSS
Miscellaneous
1 15 (5.62%) Smartphone
2 13 (4.87%) iPhone
3 10 (3.75%) BYOD
4 9 (3.37%) Video Conferencing
5 8 (3.00%) Data Centre
6 7 (2.62%) Analytical Skills
7 5 (1.87%) Client/Server
7 5 (1.87%) Driving Licence
7 5 (1.87%) User Experience
8 4 (1.50%) iPad
8 4 (1.50%) Self-Motivation
9 2 (0.75%) Fat Client
9 2 (0.75%) NHS
9 2 (0.75%) PDA
9 2 (0.75%) Thin Client
10 1 (0.37%) AS400
10 1 (0.37%) Blackberry
10 1 (0.37%) Device Driver
10 1 (0.37%) Management Information System
10 1 (0.37%) Replication
Operating Systems
1 220 (82.40%) Windows
2 114 (42.70%) Windows 10
3 98 (36.70%) Windows 7
4 48 (17.98%) Windows Server
5 32 (11.99%) Windows Server 2012
6 28 (10.49%) Windows Server 2008
7 27 (10.11%) Android
8 20 (7.49%) Windows 8
9 14 (5.24%) Linux
10 12 (4.49%) Mac OS
11 11 (4.12%) Apple iOS
12 8 (3.00%) Windows XP
13 6 (2.25%) Mac OS X
14 2 (0.75%) SUSE
14 2 (0.75%) Unix
15 1 (0.37%) CentOS
15 1 (0.37%) Mac OS X Server
15 1 (0.37%) Red Hat Enterprise Linux
15 1 (0.37%) Windows Mobile
15 1 (0.37%) Windows Server 2003
Processes & Methodologies
1 52 (19.48%) ITIL
2 17 (6.37%) Service Management
3 16 (5.99%) Preventative Maintenance
4 14 (5.24%) Problem-Solving
5 13 (4.87%) Migration
6 12 (4.49%) Service Delivery
7 9 (3.37%) Incident Management
8 8 (3.00%) Asset Management
8 8 (3.00%) Mobile Device Management
8 8 (3.00%) Ticket Management
9 6 (2.25%) Change Management
9 6 (2.25%) Mentoring
9 6 (2.25%) Patch Management
10 5 (1.87%) Break/Fix
10 5 (1.87%) Data Management
10 5 (1.87%) Infrastructure Engineering
11 4 (1.50%) Customer Requirements
11 4 (1.50%) Line Management
11 4 (1.50%) Logistics
12 3 (1.12%) Data Protection
Programming Languages
1 11 (4.12%) SQL
2 8 (3.00%) C
3 7 (2.62%) PowerShell
4 3 (1.12%) Bash Shell
4 3 (1.12%) T-SQL
5 2 (0.75%) Java
6 1 (0.37%) PHP
6 1 (0.37%) Python
Qualifications
1 15 (5.62%) Microsoft Certification
2 11 (4.12%) Security Cleared
3 7 (2.62%) DBS Check
3 7 (2.62%) Degree
3 7 (2.62%) MCP
3 7 (2.62%) SC Cleared
4 6 (2.25%) ITIL Certification
4 6 (2.25%) MCSA
5 5 (1.87%) Cisco Certification
5 5 (1.87%) MCSE
6 4 (1.50%) ITIL Foundation Certificate
7 3 (1.12%) A+ Certification
7 3 (1.12%) DV Cleared
8 2 (0.75%) ACDT
8 2 (0.75%) ACHDS
8 2 (0.75%) ACTC
8 2 (0.75%) CCNA
8 2 (0.75%) CCNP
8 2 (0.75%) MCDST
8 2 (0.75%) Network+ Certification
Quality Assurance & Compliance
1 32 (11.99%) SLA
System Software
1 168 (62.92%) Active Directory
2 14 (5.24%) VMware Infrastructure
3 13 (4.87%) Hyper-V
4 10 (3.75%) XenApp
5 5 (1.87%) Virtual Servers
6 3 (1.12%) Terminal Server
6 3 (1.12%) Virtual Machines
6 3 (1.12%) XenDesktop
7 2 (0.75%) Citrix Hypervisor
7 2 (0.75%) vSphere
8 1 (0.37%) BitLocker
8 1 (0.37%) Microsoft App-V
8 1 (0.37%) Terminal Services
8 1 (0.37%) Virtual Desktop
8 1 (0.37%) VMware ESXi
Systems Management
1 41 (15.36%) SCCM
2 7 (2.62%) Jamf Pro
3 5 (1.87%) AirWatch
3 5 (1.87%) WSUS
4 4 (1.50%) Microsoft Intune
4 4 (1.50%) SCOM
5 2 (0.75%) Microsoft Data Protection Manager
6 1 (0.37%) Check_MK
6 1 (0.37%) Failover Clustering
6 1 (0.37%) FortiGate
6 1 (0.37%) HP Data Protector
6 1 (0.37%) NetBackup
6 1 (0.37%) Norton AntiVirus
6 1 (0.37%) SCOrch
6 1 (0.37%) SCVMM
Vendors
1 127 (47.57%) Microsoft
2 32 (11.99%) Citrix
3 27 (10.11%) VMware
4 24 (8.99%) Cisco
5 17 (6.37%) Apple
6 13 (4.87%) HP
7 10 (3.75%) Dell
8 6 (2.25%) Remedy
9 5 (1.87%) Google
9 5 (1.87%) ServiceNow
10 4 (1.50%) SolarWinds
11 3 (1.12%) Red Hat
11 3 (1.12%) Samsung
11 3 (1.12%) SAP
11 3 (1.12%) Sophos
11 3 (1.12%) Symantec
11 3 (1.12%) Veeam
12 2 (0.75%) Adobe
12 2 (0.75%) EMC
12 2 (0.75%) IBM