Period
to 23 August 2017

The median contractor rate for a 2nd Line Support Engineer was £150 per day in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 592 573 490
Rank change year-on-year -19 -83 +36
Contract jobs requiring a 2nd Line Support Engineer 250 326 425
As % of all contract IT jobs advertised in the UK 0.26% 0.30% 0.38%
As % of the Job Titles category 0.27% 0.32% 0.40%
Number of daily rates quoted 147 152 173
UK median daily rate £150 £150 £170
Median daily rate % change year-on-year - -11.76% +5.43%
10th Percentile £107 £110 £105
90th Percentile £211 £249 £242
UK excluding London median daily rate £148 £150 £170
% change year-on-year -1.67% -11.76% +6.25%
Number of hourly rates quoted 41 54 127
UK median hourly rate £16.00 £13.50 £16.00
Median hourly rate % change year-on-year +18.52% -15.63% +3.23%
10th Percentile £10.75 £10.31 £11.93
90th Percentile £26.00 £23.53 £21.55
UK excluding London median hourly rate £15.64 £13.23 £16.00
% change year-on-year +18.26% -17.34% +6.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 91123 102646 106818
% of contract IT jobs with a recognized job title 94.88% 94.94% 94.86%
Number of daily rates quoted 59200 66921 66780
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2782 3110 4140
UK median hourly rate £18.70 £19.00 £17.77
Median hourly rate % change year-on-year -1.58% +6.92% +4.53%
10th Percentile £10.80 £10.38 £10.50
90th Percentile £48.75 £46.69 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.22
% change year-on-year -5.26% +10.34% +2.99%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 23 August 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 23 August 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 229 £145 -3.33% 46
UK excluding London -2 175 £148 -1.67% 36
London -10 75 £160 -4.48% 11
North of England +81 48 £158 -19.75% 15
South East -3 44 £140 -6.67% 6
Yorkshire +48 24 £158 +26.00% 6
Midlands +30 24 £140 +21.74% 3
South West -33 23 £145 +3.57% 5
West Midlands +46 20 £128 +10.87% 3
North West +40 20 £97 -44.86% 8
East of England -24 15 £125 -21.88% 6
Wales 0 12 £188 +74.88%
Scotland +35 9 £151 - 1
North East +51 4 £172 -22.26% 1
East Midlands - 4 £200 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 198 (79.20%) Windows
2 151 (60.40%) Active Directory
3 109 (43.60%) Windows 7
4 106 (42.40%) Microsoft
5 78 (31.20%) Microsoft Office
6 76 (30.40%) Windows 10
7 62 (24.80%) Windows Server
8 61 (24.40%) Office 365
9 54 (21.60%) ITIL
10 51 (20.40%) MS Exchange
10 51 (20.40%) Citrix
11 45 (18.00%) VMware
12 40 (16.00%) Cisco
13 38 (15.20%) Windows Server 2008
14 35 (14.00%) Windows 8
15 33 (13.20%) SCCM
16 31 (12.40%) Security Cleared
16 31 (12.40%) WAN
16 31 (12.40%) Windows Server 2012
17 28 (11.20%) LAN
18 26 (10.40%) VPN
19 25 (10.00%) Firewall
19 25 (10.00%) SC Cleared
20 23 (9.20%) SLA
21 22 (8.80%) DNS
21 22 (8.80%) Blackberry
21 22 (8.80%) Exchange Server 2010
21 22 (8.80%) Remote Desktop
22 21 (8.40%) Windows Server 2003
23 20 (8.00%) Android

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (20.40%) MS Exchange
2 22 (8.80%) Exchange Server 2010
3 10 (4.00%) Blackberry Enterprise Server
4 9 (3.60%) Skype for Business
5 7 (2.80%) Exchange Server 2007
5 7 (2.80%) SharePoint
6 6 (2.40%) Exchange Server 2013
6 6 (2.40%) IIS
7 3 (1.20%) Exchange Server 2003
7 3 (1.20%) IBM Notes
8 2 (0.80%) WordPress
9 1 (0.40%) Confluence
9 1 (0.40%) Live Communications Server
9 1 (0.40%) SharePoint Server
Applications
1 78 (31.20%) Microsoft Office
2 7 (2.80%) Microsoft Excel
3 2 (0.80%) Microsoft PowerPoint
Business Applications
1 1 (0.40%) SAP ERP
Cloud Services
1 61 (24.40%) Office 365
2 4 (1.60%) G Suite
3 3 (1.20%) Microsoft Azure
4 2 (0.80%) Amazon AWS
4 2 (0.80%) Mimecast
5 1 (0.40%) Azure Active Directory
5 1 (0.40%) IaaS
5 1 (0.40%) PaaS
5 1 (0.40%) SaaS
5 1 (0.40%) Yammer
Communications & Networking
1 31 (12.40%) WAN
2 28 (11.20%) LAN
3 26 (10.40%) VPN
4 25 (10.00%) Firewall
5 22 (8.80%) DNS
5 22 (8.80%) Remote Desktop
6 19 (7.60%) DHCP
7 17 (6.80%) TCP/IP
8 13 (5.20%) Wireless
9 10 (4.00%) Internet
10 8 (3.20%) Cisco IOS
11 7 (2.80%) SAN
11 7 (2.80%) VoIP
12 6 (2.40%) VLAN
13 5 (2.00%) ADSL
13 5 (2.00%) PBX
13 5 (2.00%) Skype
13 5 (2.00%) Wi-Fi
14 3 (1.20%) IP Telephony
14 3 (1.20%) MPLS
Database & Business Intelligence
1 17 (6.80%) SQL Server
2 4 (1.60%) SQL Server 2008
2 4 (1.60%) SQL Server 2014
3 3 (1.20%) MS Access
3 3 (1.20%) SQL Server Integration Services
4 2 (0.80%) Data Warehouse
4 2 (0.80%) MySQL
5 1 (0.40%) Relational Database
5 1 (0.40%) SQL Server 2005
5 1 (0.40%) SQL Server 2012
Development Applications
1 1 (0.40%) JIRA
1 1 (0.40%) MSI
1 1 (0.40%) Toad
General
1 16 (6.40%) Finance
2 11 (4.40%) Banking
3 3 (1.20%) Legal
3 3 (1.20%) Military
4 2 (0.80%) Back Office
4 2 (0.80%) Law
4 2 (0.80%) Retail
4 2 (0.80%) Telecoms
5 1 (0.40%) Billing
5 1 (0.40%) Manufacturing
5 1 (0.40%) Marketing
5 1 (0.40%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.40%) ADO
1 1 (0.40%) CSS
1 1 (0.40%) Flash
1 1 (0.40%) HTML
1 1 (0.40%) Web Services
1 1 (0.40%) XMPP
Miscellaneous
1 22 (8.80%) Blackberry
2 16 (6.40%) Analytical Skills
3 12 (4.80%) Driving Licence
4 10 (4.00%) iPhone
5 8 (3.20%) Video Conferencing
6 7 (2.80%) BYOD
6 7 (2.80%) Smartphone
7 5 (2.00%) Clustering
7 5 (2.00%) iPad
8 4 (1.60%) Fat Client
8 4 (1.60%) Thin Client
9 2 (0.80%) Data Centre
10 1 (0.40%) Computer Science
10 1 (0.40%) Digital Media
10 1 (0.40%) Enterprise Software
10 1 (0.40%) FMCG
10 1 (0.40%) PKI
10 1 (0.40%) Public Cloud
10 1 (0.40%) Smartcard
10 1 (0.40%) Social Media
Operating Systems
1 198 (79.20%) Windows
2 109 (43.60%) Windows 7
3 76 (30.40%) Windows 10
4 62 (24.80%) Windows Server
5 38 (15.20%) Windows Server 2008
6 35 (14.00%) Windows 8
7 31 (12.40%) Windows Server 2012
8 21 (8.40%) Windows Server 2003
9 20 (8.00%) Android
10 14 (5.60%) Windows XP
11 9 (3.60%) Mac OS X
12 7 (2.80%) Mac OS
13 6 (2.40%) Linux
13 6 (2.40%) Unix
14 5 (2.00%) Apple iOS
14 5 (2.00%) Solaris
15 4 (1.60%) Windows Phone
16 2 (0.80%) Windows Mobile
16 2 (0.80%) Windows Vista
17 1 (0.40%) AIX
Processes & Methodologies
1 54 (21.60%) ITIL
2 12 (4.80%) Mobile Device Management
3 10 (4.00%) Migration
4 9 (3.60%) Incident Management
5 6 (2.40%) Coaching
5 6 (2.40%) Service Delivery
5 6 (2.40%) Service Management
6 5 (2.00%) ITIL V3
6 5 (2.00%) Problem Management
7 4 (1.60%) Business Intelligence
7 4 (1.60%) ETL
7 4 (1.60%) Knowledge Management
7 4 (1.60%) Root Cause Analysis
8 3 (1.20%) DevOps
8 3 (1.20%) Kalman Filter
8 3 (1.20%) Mentoring
8 3 (1.20%) PRINCE
8 3 (1.20%) PRINCE2
8 3 (1.20%) Project Management
9 2 (0.80%) Time Management
Programming Languages
1 17 (6.80%) SQL
2 3 (1.20%) C
3 1 (0.40%) Korn
3 1 (0.40%) Perl
3 1 (0.40%) PowerShell
3 1 (0.40%) Python
3 1 (0.40%) Shell Script
Qualifications
1 31 (12.40%) Security Cleared
2 25 (10.00%) SC Cleared
3 16 (6.40%) Cisco Certification
4 14 (5.60%) CCNA
5 13 (5.20%) Microsoft Certification
6 8 (3.20%) ITIL Certification
6 8 (3.20%) MCSE
7 7 (2.80%) DV Cleared
8 4 (1.60%) ACSA
8 4 (1.60%) CCNP
8 4 (1.60%) MCSA
9 3 (1.20%) A+ Certification
9 3 (1.20%) CCIE
9 3 (1.20%) Degree
9 3 (1.20%) ITIL Foundation Certificate
9 3 (1.20%) MCP
10 2 (0.80%) CCENT
10 2 (0.80%) DBS Check
10 2 (0.80%) Network+ Certification
10 2 (0.80%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 23 (9.20%) SLA
2 1 (0.40%) Disclosure Scotland
2 1 (0.40%) ISO/IEC 20000
2 1 (0.40%) Sarbanes-Oxley
System Software
1 151 (60.40%) Active Directory
2 19 (7.60%) VMware Infrastructure
3 10 (4.00%) Microsoft App-V
4 9 (3.60%) Hyper-V
5 7 (2.80%) vSphere
6 6 (2.40%) Virtual Desktop
6 6 (2.40%) XenApp
7 4 (1.60%) XenDesktop
8 3 (1.20%) Virtual Machines
9 2 (0.80%) Virtual Servers
10 1 (0.40%) Veritas Cluster Server
10 1 (0.40%) XenServer
Systems Management
1 33 (13.20%) SCCM
2 4 (1.60%) NetBackup
2 4 (1.60%) Netcool
2 4 (1.60%) OpenView Configuration Management
3 3 (1.20%) Cisco Prime
3 3 (1.20%) Puppet
4 2 (0.80%) AirWatch
4 2 (0.80%) Backup Exec
4 2 (0.80%) Norton AntiVirus
5 1 (0.40%) Cisco CUCM
5 1 (0.40%) Failover Clustering
5 1 (0.40%) Forefront Identity Manager
5 1 (0.40%) Jamf Pro
5 1 (0.40%) Microsoft Clustering
5 1 (0.40%) Microsoft Data Protection Manager
5 1 (0.40%) SCOM
5 1 (0.40%) Unicenter
5 1 (0.40%) WSUS
Vendors
1 106 (42.40%) Microsoft
2 51 (20.40%) Citrix
3 45 (18.00%) VMware
4 40 (16.00%) Cisco
5 19 (7.60%) Apple
5 19 (7.60%) HP
6 7 (2.80%) Dell
6 7 (2.80%) Google
6 7 (2.80%) Oracle
6 7 (2.80%) Sophos
6 7 (2.80%) Veritas
7 6 (2.40%) Juniper
7 6 (2.40%) Symantec
8 5 (2.00%) LANDesk
9 4 (1.60%) Avaya
9 4 (1.60%) GFI Software
9 4 (1.60%) McAfee
9 4 (1.60%) WatchGuard
10 3 (1.20%) EMC
10 3 (1.20%) SonicWALL