Period
to 23 January 2018

The median contractor rate for a 2nd Line Support Engineer was £140 per day in advertised job vacancies during the 6 months to 23 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 564 548 514
Rank change year-on-year -16 -34 +6
Contract jobs requiring a 2nd Line Support Engineer 316 313 380
As % of all contract IT jobs advertised in the UK 0.31% 0.33% 0.36%
As % of the Job Titles category 0.33% 0.34% 0.37%
Number of daily rates quoted 197 143 169
UK median daily rate £140 £155 £160
Median daily rate % change year-on-year -9.68% -3.13% -5.88%
10th Percentile £109 £110 £108
90th Percentile £200 £230 £256
UK excluding London median daily rate £133 £153 £160
% change year-on-year -13.11% -4.69% -5.88%
Number of hourly rates quoted 43 62 117
UK median hourly rate £17.50 £17.25 £15.00
Median hourly rate % change year-on-year +1.45% +15.00% +3.45%
10th Percentile £11.77 £11.25 £11.25
90th Percentile £26.50 £28.00 £20.10
UK excluding London median hourly rate £17.25 £17.75 £15.50
% change year-on-year -2.82% +14.52% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,342 91,100 101,599
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.96%
Number of daily rates quoted 63,328 59,471 64,808
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +1.33%
Number of hourly rates quoted 2,819 3,215 3,851
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.74%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 23 January 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 23 January 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 294 £141 -8.87% 102
UK excluding London -19 180 £133 -13.11% 80
London +2 132 £150 -9.09% 27
South East +4 71 £125 -19.35% 23
North of England +25 29 £151 -13.57% 14
Midlands +6 24 £140 -6.67% 17
Yorkshire +15 21 £158 -10.00% 7
East of England -4 20 £114 -8.42% 10
South West -24 17 £150 +7.14% 11
West Midlands +19 16 £140 +16.67% 11
Scotland -20 15 £130 -25.71% 4
East Midlands -2 8 £140 -20.00% 6
North West +6 5 £103 -39.71% 7
North East +26 3 £165 -14.84%
Wales +8 3 - -
Channel Islands +1 1 £130 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 January 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 252 (79.75%) Windows
2 183 (57.91%) Active Directory
3 137 (43.35%) Microsoft
4 118 (37.34%) Microsoft Office
5 113 (35.76%) Windows 7
5 113 (35.76%) Office 365
6 100 (31.65%) Windows 10
7 81 (25.63%) ITIL
8 63 (19.94%) Windows Server
9 53 (16.77%) MS Exchange
10 48 (15.19%) SCCM
11 42 (13.29%) VMware
12 41 (12.97%) Windows Server 2008
13 40 (12.66%) Apple
14 39 (12.34%) Cisco
15 38 (12.03%) WAN
16 37 (11.71%) TCP/IP
17 36 (11.39%) Citrix
17 36 (11.39%) LAN
18 35 (11.08%) Windows 8
18 35 (11.08%) Windows Server 2012
19 34 (10.76%) DNS
20 31 (9.81%) DHCP
20 31 (9.81%) Finance
21 30 (9.49%) VPN
21 30 (9.49%) HP
22 28 (8.86%) Security Cleared
23 27 (8.54%) Android
24 24 (7.59%) SLA
24 24 (7.59%) Microsoft Certification

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (16.77%) MS Exchange
2 20 (6.33%) Exchange Server 2010
3 18 (5.70%) SharePoint
4 11 (3.48%) Exchange Server 2013
4 11 (3.48%) Skype for Business
5 5 (1.58%) Exchange Server 2007
5 5 (1.58%) IIS
6 4 (1.27%) Exchange Server 2003
7 3 (0.95%) Blackberry Enterprise Server
8 2 (0.63%) SharePoint 2013
9 1 (0.32%) IBM Notes
9 1 (0.32%) Live Communications Server
Applications
1 118 (37.34%) Microsoft Office
2 11 (3.48%) Microsoft Excel
3 7 (2.22%) Microsoft PowerPoint
4 4 (1.27%) MS Visio
5 2 (0.63%) AutoCAD
5 2 (0.63%) Revit
Business Applications
1 5 (1.58%) Dynamics NAV
2 3 (0.95%) Temenos T24
3 1 (0.32%) Dynamics CRM
3 1 (0.32%) Eikon
3 1 (0.32%) Payment Gateway
Cloud Services
1 113 (35.76%) Office 365
2 6 (1.90%) Microsoft Azure
3 3 (0.95%) G Suite
4 2 (0.63%) OneDrive
5 1 (0.32%) Adobe Creative Cloud
5 1 (0.32%) Azure Active Directory
5 1 (0.32%) SaaS
5 1 (0.32%) Yammer
Communications & Networking
1 38 (12.03%) WAN
2 37 (11.71%) TCP/IP
3 36 (11.39%) LAN
4 34 (10.76%) DNS
5 31 (9.81%) DHCP
6 30 (9.49%) VPN
7 16 (5.06%) Remote Desktop
8 13 (4.11%) Skype
9 11 (3.48%) Firewall
9 11 (3.48%) Wireless
10 10 (3.16%) Internet
11 9 (2.85%) VoIP
12 8 (2.53%) IP Telephony
13 6 (1.90%) Broadband
13 6 (1.90%) SAN
13 6 (1.90%) Wi-Fi
14 5 (1.58%) Network Security
15 4 (1.27%) Intranet
16 3 (0.95%) VLAN
16 3 (0.95%) WLAN
Database & Business Intelligence
1 6 (1.90%) SQL Server
2 2 (0.63%) MS Access
3 1 (0.32%) MySQL
3 1 (0.32%) SQL Server Integration Services
General
1 31 (9.81%) Finance
2 13 (4.11%) Banking
3 7 (2.22%) Law
4 4 (1.27%) Manufacturing
4 4 (1.27%) Retail
5 3 (0.95%) Advertising
5 3 (0.95%) Financial Institution
6 2 (0.63%) Retail Banking
6 2 (0.63%) Telecoms
7 1 (0.32%) Legal
7 1 (0.32%) Military
7 1 (0.32%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.32%) 802.1X
Miscellaneous
1 20 (6.33%) Analytical Skills
2 15 (4.75%) iPhone
3 14 (4.43%) Smartphone
3 14 (4.43%) Video Conferencing
4 13 (4.11%) Blackberry
4 13 (4.11%) iPad
5 6 (1.90%) Data Centre
5 6 (1.90%) Driving Licence
6 5 (1.58%) Clustering
7 3 (0.95%) Fat Client
7 3 (0.95%) PKI
7 3 (0.95%) Thin Client
8 2 (0.63%) Computer Science
8 2 (0.63%) Handset
8 2 (0.63%) Management Information System
8 2 (0.63%) NHS
9 1 (0.32%) Equities
9 1 (0.32%) Fixed Income
9 1 (0.32%) FMCG
9 1 (0.32%) Life Science
Operating Systems
1 252 (79.75%) Windows
2 113 (35.76%) Windows 7
3 100 (31.65%) Windows 10
4 63 (19.94%) Windows Server
5 41 (12.97%) Windows Server 2008
6 35 (11.08%) Windows 8
6 35 (11.08%) Windows Server 2012
7 27 (8.54%) Android
8 18 (5.70%) Apple iOS
9 17 (5.38%) Windows XP
10 12 (3.80%) Mac OS X
10 12 (3.80%) Windows Server 2003
11 10 (3.16%) Windows Vista
12 8 (2.53%) Mac OS
13 7 (2.22%) Unix
14 5 (1.58%) Solaris
15 4 (1.27%) Windows Phone
16 1 (0.32%) Linux
16 1 (0.32%) Windows Mobile
Processes & Methodologies
1 81 (25.63%) ITIL
2 19 (6.01%) Service Management
3 16 (5.06%) Migration
4 14 (4.43%) Mobile Device Management
5 13 (4.11%) ITIL V3
6 10 (3.16%) Time Management
7 9 (2.85%) ITSM
7 9 (2.85%) Problem Management
7 9 (2.85%) Service Delivery
8 8 (2.53%) Incident Management
9 7 (2.22%) Patch Management
9 7 (2.22%) Software Deployment
10 5 (1.58%) Asset Management
10 5 (1.58%) CRM
11 4 (1.27%) Knowledge Management
11 4 (1.27%) PRINCE2
11 4 (1.27%) Root Cause Analysis
12 3 (0.95%) Continuous Improvement
12 3 (0.95%) Line Management
12 3 (0.95%) Network Monitoring
Programming Languages
1 13 (4.11%) SQL
2 4 (1.27%) C
3 1 (0.32%) PowerShell
3 1 (0.32%) T-SQL
Qualifications
1 28 (8.86%) Security Cleared
2 24 (7.59%) Microsoft Certification
3 20 (6.33%) SC Cleared
4 11 (3.48%) Degree
5 10 (3.16%) MCP
5 10 (3.16%) MCSE
6 9 (2.85%) MCSA
7 8 (2.53%) CCNA
7 8 (2.53%) Cisco Certification
7 8 (2.53%) DV Cleared
8 7 (2.22%) MCITP
9 6 (1.90%) ITIL Certification
10 5 (1.58%) A+ Certification
11 4 (1.27%) DBS Check
12 3 (0.95%) Citrix Certification
12 3 (0.95%) Network+ Certification
12 3 (0.95%) VMware Certified Professional (VCP)
13 2 (0.63%) ACSA
13 2 (0.63%) CTC Cleared
13 2 (0.63%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 24 (7.59%) SLA
2 1 (0.32%) Disclosure Scotland
System Software
1 183 (57.91%) Active Directory
2 23 (7.28%) VMware Infrastructure
3 11 (3.48%) Hyper-V
4 6 (1.90%) XenApp
5 3 (0.95%) XenServer
6 2 (0.63%) Terminal Services
6 2 (0.63%) Virtual Machines
6 2 (0.63%) XenDesktop
7 1 (0.32%) Virtual Desktop
7 1 (0.32%) VMware ESXi
7 1 (0.32%) vSphere
Systems Management
1 48 (15.19%) SCCM
2 9 (2.85%) AirWatch
2 9 (2.85%) NetBackup
3 7 (2.22%) Microsoft Data Protection Manager
4 6 (1.90%) Backup Exec
5 5 (1.58%) Netcool
5 5 (1.58%) OpenView Configuration Management
6 2 (0.63%) Jamf Pro
6 2 (0.63%) Norton AntiVirus
6 2 (0.63%) Systems Management Server (SMS)
6 2 (0.63%) WSUS
7 1 (0.32%) DameWare
7 1 (0.32%) Forefront Identity Manager
7 1 (0.32%) Microsoft Clustering
7 1 (0.32%) SmoothWall
7 1 (0.32%) Unicenter
Vendors
1 137 (43.35%) Microsoft
2 42 (13.29%) VMware
3 40 (12.66%) Apple
4 39 (12.34%) Cisco
5 36 (11.39%) Citrix
6 30 (9.49%) HP
7 10 (3.16%) Avaya
8 9 (2.85%) Dell
9 8 (2.53%) Symantec
9 8 (2.53%) Veeam
10 7 (2.22%) Bloomberg
10 7 (2.22%) McAfee
10 7 (2.22%) Veritas
11 6 (1.90%) CommVault
11 6 (1.90%) Google
11 6 (1.90%) Ivanti
12 5 (1.58%) GFI Software
12 5 (1.58%) Oracle
12 5 (1.58%) Remedy
12 5 (1.58%) WatchGuard