The median contractor rate for a 2nd Line Support Engineer was £150 per day in advertised job vacancies during the 3 months to 26 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
3 months to
26 May 2017
Same period 2016 Same period 2015
Rank 489 490 432
Rank change year-on-year +1 -58  
Contract jobs requiring a 2nd Line Support Engineer 117 173 209
As % of all contract IT jobs advertised in the UK 0.25% 0.32% 0.39%
As % of the Job Titles category 0.27% 0.34% 0.41%
Number of daily rates quoted 67 82 74
Median daily rate £150 £153 £165
Median daily rate % change year-on-year -1.63% -7.57%  
90% offered a daily rate of more than £110 £120 £113
10% offered a daily rate of more than £225 £286 £247
UK excluding London median daily rate £150 £150 £170
% change year-on-year - -11.76%  
Number of hourly rates quoted 22 24 65
Median hourly rate £15.57 £13.11 £16.00
Median hourly rate % change year-on-year +18.74% -18.04%  
90% offered a hourly rate of more than £11.05 £11.21 £12.18
10% offered a hourly rate of more than £23.90 £21.00 £21.55
UK excluding London median hourly rate £14.63 £13.00 £16.00
% change year-on-year +12.50% -18.75%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43855 51073 51490
As % of all contract IT job vacancies advertised in the UK 94.78% 95.00% 94.85%
Number of daily rates quoted 28327 33327 31758
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1373 1470 2055
Median hourly rate £18.00 £17.75 £16.60
Median hourly rate % change year-on-year +1.39% +6.94%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.50 £40.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year - +9.37%  

2nd Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 3 months to 26 May 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 3 months to 26 May 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 26 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 104 £145 -6.45% 34
London -2 36 £168 -4.28% 10
South East -10 16 £133 -11.66% 8
North West +40 14 £115 - 3
East of England -10 9 £130 -27.77% 6
West Midlands +24 8 £128 +2.00% 1
Wales +4 8 £345 +176.00% 1
Liverpool +2 8 - -
Merseyside 0 8 - -
Yorkshire +19 7 £350 +180.00% 4
South Wales +7 7 £345 +176.00% 1
City of London -5 7 £110 -49.71% 2
South West -20 7 £145 +11.53% 2
Hampshire +17 6 £128 - 1
Scotland +41 5 £151 -
Manchester +15 5 £115 - 3
Tyne and Wear +53 4 £172 -31.20%
Newcastle upon Tyne +49 4 £172 -31.20%
North East +46 4 £172 -31.20%
Surrey -6 4 £145 -3.33% 2
Shropshire - 4 - -
South Yorkshire - 4 £350 - 1
West Yorkshire +30 3 - - 2
Leeds +20 3 - - 1
Cardiff +3 3 £345 +176.00% 1
Cambridgeshire +3 3 £140 +3.70% 2
Hertfordshire -3 3 £130 -31.57% 2
Oxfordshire -16 3 £150 - 3
East Midlands - 3 £200 -
Caerphilly - 3 £180 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 May 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 229 (81.79%) Windows
2 183 (65.36%) Active Directory
3 134 (47.86%) Windows 7
4 111 (39.64%) Microsoft
5 86 (30.71%) Microsoft Office
6 80 (28.57%) Windows Server
6 80 (28.57%) Office 365
7 67 (23.93%) Windows 10
8 65 (23.21%) MS Exchange
9 58 (20.71%) Windows Server 2008
10 57 (20.36%) ITIL
11 54 (19.29%) VMware
12 51 (18.21%) Citrix
13 42 (15.00%) Windows 8
14 40 (14.29%) WAN
15 39 (13.93%) SLA
16 37 (13.21%) Windows Server 2003
17 36 (12.86%) Apple
17 36 (12.86%) VPN
17 36 (12.86%) Windows Server 2012
18 33 (11.79%) Cisco
19 32 (11.43%) HP
19 32 (11.43%) Exchange Server 2010
20 31 (11.07%) SCCM
21 30 (10.71%) LAN
21 30 (10.71%) Firewall
22 29 (10.36%) Microsoft Certification
23 28 (10.00%) Security Cleared
24 25 (8.93%) VMware Infrastructure
25 24 (8.57%) TCP/IP

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (23.21%) MS Exchange
2 32 (11.43%) Exchange Server 2010
3 13 (4.64%) Exchange Server 2007
4 12 (4.29%) SharePoint
5 9 (3.21%) Exchange Server 2013
6 8 (2.86%) Skype for Business
7 7 (2.50%) Blackberry Enterprise Server
8 5 (1.79%) IBM Notes
8 5 (1.79%) IIS
9 2 (0.71%) CMS
9 2 (0.71%) Exchange Server 2003
9 2 (0.71%) SharePoint Server
10 1 (0.36%) Confluence
10 1 (0.36%) Drupal
10 1 (0.36%) SharePoint 2010
10 1 (0.36%) WordPress
Applications
1 86 (30.71%) Microsoft Office
2 5 (1.79%) Microsoft Excel
3 2 (0.71%) Microsoft PowerPoint
4 1 (0.36%) Adobe Creative Suite
Business Applications
1 3 (1.07%) Dynamics NAV
1 3 (1.07%) Eikon
2 2 (0.71%) Remedy ITSM
3 1 (0.36%) Payment Gateway
3 1 (0.36%) SAP ERP
Cloud Services
1 80 (28.57%) Office 365
2 7 (2.50%) Microsoft Azure
3 2 (0.71%) Amazon AWS
3 2 (0.71%) G Suite
4 1 (0.36%) IaaS
4 1 (0.36%) Mimecast
4 1 (0.36%) PaaS
4 1 (0.36%) SaaS
4 1 (0.36%) Yammer
Communications & Networking
1 40 (14.29%) WAN
2 36 (12.86%) VPN
3 30 (10.71%) Firewall
3 30 (10.71%) LAN
4 24 (8.57%) TCP/IP
5 23 (8.21%) DNS
5 23 (8.21%) Wireless
6 20 (7.14%) DHCP
7 19 (6.79%) Remote Desktop
8 10 (3.57%) Internet
8 10 (3.57%) Wi-Fi
9 9 (3.21%) VoIP
10 8 (2.86%) 3G
11 7 (2.50%) PBX
12 6 (2.14%) Cisco ASA
12 6 (2.14%) VLAN
13 5 (1.79%) SAN
13 5 (1.79%) Skype
14 4 (1.43%) MPLS
15 3 (1.07%) IP Telephony
Database & Business Intelligence
1 17 (6.07%) SQL Server
2 6 (2.14%) SQL Server 2008
3 4 (1.43%) SQL Server 2005
3 4 (1.43%) SQL Server 2012
4 3 (1.07%) SQL Server 2014
4 3 (1.07%) SQL Server Integration Services
5 2 (0.71%) Data Warehouse
6 1 (0.36%) BusinessObjects XI
6 1 (0.36%) MS Access
6 1 (0.36%) MySQL
6 1 (0.36%) Oracle Database
6 1 (0.36%) Oracle Database 11g
Development Applications
1 1 (0.36%) Jenkins
1 1 (0.36%) JIRA
1 1 (0.36%) Toad
General
1 11 (3.93%) Finance
2 10 (3.57%) Banking
3 5 (1.79%) Retail
3 5 (1.79%) Telecoms
4 3 (1.07%) Legal
4 3 (1.07%) Retail Banking
5 2 (0.71%) Advertising
5 2 (0.71%) Manufacturing
6 1 (0.36%) Investment Banking
6 1 (0.36%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.71%) HTML
2 1 (0.36%) ADO
2 1 (0.36%) CSS
2 1 (0.36%) JSON
2 1 (0.36%) Web Services
2 1 (0.36%) YAML
Miscellaneous
1 23 (8.21%) Smartphone
2 15 (5.36%) Analytical Skills
3 14 (5.00%) RSA SecurID
4 11 (3.93%) Blackberry
5 8 (2.86%) Data Centre
6 6 (2.14%) Driving Licence
7 4 (1.43%) BYOD
7 4 (1.43%) iPad
7 4 (1.43%) iPhone
8 3 (1.07%) Fat Client
8 3 (1.07%) Thin Client
8 3 (1.07%) Video Conferencing
9 2 (0.71%) NHS
10 1 (0.36%) Biotechnology
10 1 (0.36%) Computer Science
10 1 (0.36%) Digital Media
10 1 (0.36%) EPoS
10 1 (0.36%) Handset
10 1 (0.36%) Management Information System
10 1 (0.36%) Social Media
Operating Systems
1 229 (81.79%) Windows
2 134 (47.86%) Windows 7
3 80 (28.57%) Windows Server
4 67 (23.93%) Windows 10
5 58 (20.71%) Windows Server 2008
6 42 (15.00%) Windows 8
7 37 (13.21%) Windows Server 2003
8 36 (12.86%) Windows Server 2012
9 23 (8.21%) Android
10 16 (5.71%) Windows XP
11 12 (4.29%) Mac OS X
12 7 (2.50%) Linux
13 5 (1.79%) Mac OS
14 4 (1.43%) Apple iOS
15 3 (1.07%) Unix
16 2 (0.71%) Windows Phone
17 1 (0.36%) AIX
17 1 (0.36%) Solaris
17 1 (0.36%) Windows 2000
17 1 (0.36%) Windows NT
Processes & Methodologies
1 57 (20.36%) ITIL
2 21 (7.50%) Incident Management
3 18 (6.43%) Migration
4 17 (6.07%) Break/Fix
5 13 (4.64%) ITIL V3
6 9 (3.21%) Coaching
6 9 (3.21%) Service Delivery
6 9 (3.21%) Service Management
7 8 (2.86%) DNA
7 8 (2.86%) ITSM
8 7 (2.50%) Change Management
9 6 (2.14%) Mobile Device Management
10 5 (1.79%) Software Deployment
11 4 (1.43%) Change Control
11 4 (1.43%) DevOps
11 4 (1.43%) Software Delivery
12 3 (1.07%) CRM
12 3 (1.07%) E-Commerce
12 3 (1.07%) Problem Management
12 3 (1.07%) Time Management
Programming Languages
1 21 (7.50%) SQL
2 3 (1.07%) C
2 3 (1.07%) PowerShell
3 2 (0.71%) Python
4 1 (0.36%) Bash Shell
4 1 (0.36%) C#
4 1 (0.36%) Java
4 1 (0.36%) JavaScript
4 1 (0.36%) Korn
4 1 (0.36%) Perl
4 1 (0.36%) PHP
4 1 (0.36%) PL/SQL
4 1 (0.36%) Shell Script
Qualifications
1 29 (10.36%) Microsoft Certification
2 28 (10.00%) Security Cleared
3 20 (7.14%) Cisco Certification
4 18 (6.43%) CCNA
4 18 (6.43%) SC Cleared
5 14 (5.00%) MCSE
6 7 (2.50%) DBS Check
6 7 (2.50%) ITIL Certification
7 6 (2.14%) ITIL Foundation Certificate
7 6 (2.14%) MCSA
8 5 (1.79%) CCNP
8 5 (1.79%) MCP
9 4 (1.43%) MCDST
10 3 (1.07%) CCIE
11 2 (0.71%) Degree
11 2 (0.71%) VMware Certified Professional (VCP)
12 1 (0.36%) CCAA
12 1 (0.36%) CCENT
12 1 (0.36%) Citrix Certification
12 1 (0.36%) DV Cleared
Quality Assurance & Compliance
1 39 (13.93%) SLA
2 1 (0.36%) Disclosure Scotland
2 1 (0.36%) Sarbanes-Oxley
System Software
1 183 (65.36%) Active Directory
2 25 (8.93%) VMware Infrastructure
3 11 (3.93%) Hyper-V
4 10 (3.57%) XenApp
5 5 (1.79%) Microsoft App-V
5 5 (1.79%) XenDesktop
6 4 (1.43%) vSphere
7 3 (1.07%) Virtual Desktop
8 2 (0.71%) Terminal Server
8 2 (0.71%) VMware ESXi
9 1 (0.36%) Microsoft Virtual Server
9 1 (0.36%) Veritas Cluster Server
9 1 (0.36%) Virtual Machines
9 1 (0.36%) Virtual Servers
Systems Management
1 31 (11.07%) SCCM
2 4 (1.43%) Puppet
3 3 (1.07%) Cisco Prime
4 2 (0.71%) OpenView Configuration Management
4 2 (0.71%) SCOM
4 2 (0.71%) Systems Management Server (SMS)
4 2 (0.71%) WSUS
5 1 (0.36%) Ansible
5 1 (0.36%) Backup Exec
5 1 (0.36%) Cisco CUCM
5 1 (0.36%) Jamf Pro
5 1 (0.36%) McAfee ePO
5 1 (0.36%) Opscode Chef
Vendors
1 111 (39.64%) Microsoft
2 54 (19.29%) VMware
3 51 (18.21%) Citrix
4 36 (12.86%) Apple
5 33 (11.79%) Cisco
6 32 (11.43%) HP
7 17 (6.07%) Dell
8 15 (5.36%) Toshiba
9 8 (2.86%) Google
10 6 (2.14%) Avaya
10 6 (2.14%) Sophos
11 5 (1.79%) LANDesk
11 5 (1.79%) Oracle
12 4 (1.43%) Juniper
12 4 (1.43%) Lotus
12 4 (1.43%) McAfee
12 4 (1.43%) Remedy
13 3 (1.07%) Bloomberg
13 3 (1.07%) Reuters
14 2 (0.71%) Symantec
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