Period
to 25 April 2018

The median contractor rate for a 2nd Line Support Engineer was £150 per day in advertised job vacancies during the 6 months to 25 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 594 540 575
Rank change year-on-year -54 +35 -64
Contract jobs requiring a 2nd Line Support Engineer 296 292 335
As % of all contract IT jobs advertised in the UK 0.29% 0.32% 0.31%
As % of the Job Titles category 0.31% 0.34% 0.33%
Number of daily rates quoted 187 152 152
UK median daily rate £150 £160 £165
Median daily rate % change year-on-year -6.25% -3.18% +0.15%
10th Percentile £113 £105 £113
90th Percentile £230 £230 £252
UK excluding London median daily rate £150 £150 £160
% change year-on-year - -6.25% -
Number of hourly rates quoted 51 53 83
UK median hourly rate £17.00 £17.00 £15.50
Median hourly rate % change year-on-year - +9.68% +3.33%
10th Percentile £11.00 £10.55 £11.26
90th Percentile £23.00 £22.75 £22.70
UK excluding London median hourly rate £15.24 £16.50 £15.50
% change year-on-year -7.64% +6.45% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,901 86,525 101,559
% of contract IT jobs with a recognized job title 94.91% 94.89% 95.07%
Number of daily rates quoted 63,021 56,233 65,530
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £260 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,957 2,968 3,322
UK median hourly rate £18.50 £19.00 £19.50
Median hourly rate % change year-on-year -2.63% -2.56% +14.71%
10th Percentile £10.78 £10.75 £10.50
90th Percentile £48.57 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 25 April 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 25 April 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 267 £150 -6.25% 99
UK excluding London -35 168 £150 - 74
London -11 127 £158 -4.55% 28
South East -26 50 £150 - 24
North of England -29 30 £170 -1.16% 15
East of England +5 24 £114 -10.22% 13
Scotland -12 21 £219 -0.57% 3
Midlands -1 19 £143 -26.92% 10
South West +3 18 £140 -7.44% 9
West Midlands -5 17 £140 +3.70% 8
Yorkshire -13 15 £125 -29.58% 6
North East +7 8 £200 +4.03%
North West -12 7 £103 -4.65% 9
Wales -12 5 - -
East Midlands -16 2 £145 -26.58% 2
Channel Islands +1 1 £130 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 237 (80.07%) Windows
2 189 (63.85%) Active Directory
3 136 (45.95%) Microsoft
4 109 (36.82%) Office 365
5 108 (36.49%) Windows 10
6 106 (35.81%) Microsoft Office
7 104 (35.14%) Windows 7
8 72 (24.32%) Windows Server
9 64 (21.62%) SCCM
10 60 (20.27%) ITIL
11 53 (17.91%) MS Exchange
12 47 (15.88%) VMware
12 47 (15.88%) Windows 8
13 46 (15.54%) Windows Server 2008
13 46 (15.54%) Citrix
14 42 (14.19%) DNS
15 41 (13.85%) Security Cleared
16 37 (12.50%) SC Cleared
16 37 (12.50%) DHCP
17 33 (11.15%) Finance
18 32 (10.81%) Service Management
18 32 (10.81%) Cisco
18 32 (10.81%) VMware Infrastructure
18 32 (10.81%) Windows Server 2012
19 30 (10.14%) WAN
19 30 (10.14%) LAN
20 29 (9.80%) Apple
21 28 (9.46%) VPN
21 28 (9.46%) HP
22 24 (8.11%) SLA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (17.91%) MS Exchange
2 16 (5.41%) SharePoint
3 14 (4.73%) Exchange Server 2010
4 13 (4.39%) Skype for Business
5 8 (2.70%) Exchange Server 2013
6 5 (1.69%) Exchange Server 2007
7 4 (1.35%) IBM Notes
8 3 (1.01%) IIS
9 2 (0.68%) SharePoint 2013
10 1 (0.34%) Blackberry Enterprise Server
10 1 (0.34%) Exchange Server 2003
10 1 (0.34%) SharePoint Server
Applications
1 106 (35.81%) Microsoft Office
2 14 (4.73%) Microsoft Excel
3 4 (1.35%) Microsoft PowerPoint
4 3 (1.01%) AutoCAD
5 2 (0.68%) Adobe Creative Suite
5 2 (0.68%) Microsoft Project
5 2 (0.68%) MS Visio
5 2 (0.68%) Revit
6 1 (0.34%) PTC Creo
6 1 (0.34%) Windchill
Business Applications
1 2 (0.68%) Eikon
2 1 (0.34%) Dynamics CRM
2 1 (0.34%) Dynamics NAV
2 1 (0.34%) Payment Gateway
2 1 (0.34%) SAP MM
2 1 (0.34%) SAP PM
2 1 (0.34%) SAP WM
2 1 (0.34%) Temenos T24
Cloud Services
1 109 (36.82%) Office 365
2 9 (3.04%) G Suite
2 9 (3.04%) Microsoft Azure
3 3 (1.01%) OneDrive
4 2 (0.68%) Amazon AWS
4 2 (0.68%) SaaS
5 1 (0.34%) Adobe Creative Cloud
5 1 (0.34%) Cloud Computing
5 1 (0.34%) PaaS
Communications & Networking
1 42 (14.19%) DNS
2 37 (12.50%) DHCP
3 30 (10.14%) LAN
3 30 (10.14%) WAN
4 28 (9.46%) VPN
5 24 (8.11%) Wi-Fi
6 21 (7.09%) TCP/IP
7 20 (6.76%) Firewall
8 17 (5.74%) Skype
9 14 (4.73%) 3G
9 14 (4.73%) Remote Desktop
10 12 (4.05%) Internet
11 9 (3.04%) VoIP
12 6 (2.03%) IP Telephony
12 6 (2.03%) SAN
13 4 (1.35%) Wireless
14 3 (1.01%) HTTP
14 3 (1.01%) Intranet
14 3 (1.01%) SMTP
14 3 (1.01%) VLAN
Database & Business Intelligence
1 3 (1.01%) SQL Server
2 2 (0.68%) MySQL
3 1 (0.34%) Data Warehouse
3 1 (0.34%) GIS
3 1 (0.34%) SQL Server 2012
3 1 (0.34%) SQL Server Integration Services
Development Applications
1 2 (0.68%) Team Foundation Server
General
1 33 (11.15%) Finance
2 10 (3.38%) Banking
3 7 (2.36%) Law
4 4 (1.35%) Advertising
4 4 (1.35%) Retail
5 3 (1.01%) Legal
5 3 (1.01%) Mandarin Language
5 3 (1.01%) Telecoms
6 1 (0.34%) Financial Institution
6 1 (0.34%) Front Office
6 1 (0.34%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.68%) X-Windows
2 1 (0.34%) Web Services
2 1 (0.34%) Web Services Management
Miscellaneous
1 17 (5.74%) Fat Client
1 17 (5.74%) Smartphone
1 17 (5.74%) Thin Client
2 15 (5.07%) Data Centre
3 14 (4.73%) Analytical Skills
3 14 (4.73%) iPad
4 11 (3.72%) iPhone
5 10 (3.38%) Video Conferencing
6 6 (2.03%) Blackberry
6 6 (2.03%) NHS
6 6 (2.03%) Self-Motivation
7 4 (1.35%) Management Information System
8 3 (1.01%) Computer Science
9 2 (0.68%) Driving Licence
9 2 (0.68%) Handset
9 2 (0.68%) PKI
10 1 (0.34%) EPoS
10 1 (0.34%) Fintech
10 1 (0.34%) Reinsurance
10 1 (0.34%) Replication
Operating Systems
1 237 (80.07%) Windows
2 108 (36.49%) Windows 10
3 104 (35.14%) Windows 7
4 72 (24.32%) Windows Server
5 47 (15.88%) Windows 8
6 46 (15.54%) Windows Server 2008
7 32 (10.81%) Windows Server 2012
8 23 (7.77%) Android
9 15 (5.07%) Apple iOS
9 15 (5.07%) Windows Server 2003
10 11 (3.72%) Windows XP
11 10 (3.38%) Mac OS X
12 9 (3.04%) Mac OS
13 4 (1.35%) Linux
13 4 (1.35%) Windows Vista
14 2 (0.68%) Unix
14 2 (0.68%) Windows NT
15 1 (0.34%) Windows 2000
Processes & Methodologies
1 60 (20.27%) ITIL
2 32 (10.81%) Service Management
3 24 (8.11%) Problem-Solving
4 16 (5.41%) Migration
5 14 (4.73%) ITSM
5 14 (4.73%) Mobile Device Management
5 14 (4.73%) Software Delivery
6 11 (3.72%) Patch Management
7 10 (3.38%) Incident Management
8 8 (2.70%) Asset Management
8 8 (2.70%) Problem Management
9 7 (2.36%) ITIL V3
9 7 (2.36%) Time Management
10 6 (2.03%) Line Management
11 5 (1.69%) Service Delivery
12 4 (1.35%) CRM
12 4 (1.35%) DevOps
12 4 (1.35%) Knowledge Management
12 4 (1.35%) Proactive Monitoring
12 4 (1.35%) Software Deployment
Programming Languages
1 13 (4.39%) SQL
2 7 (2.36%) C
3 2 (0.68%) PowerShell
4 1 (0.34%) Java
4 1 (0.34%) T-SQL
Qualifications
1 41 (13.85%) Security Cleared
2 37 (12.50%) SC Cleared
3 18 (6.08%) Microsoft Certification
4 13 (4.39%) Degree
5 12 (4.05%) MCP
6 10 (3.38%) BPSS Clearance
7 8 (2.70%) Cisco Certification
8 7 (2.36%) ITIL Certification
9 6 (2.03%) MCITP
10 5 (1.69%) CCNA
10 5 (1.69%) MCSE
11 4 (1.35%) A+ Certification
12 3 (1.01%) Computer Science Degree
12 3 (1.01%) DBS Check
13 2 (0.68%) CTC Cleared
13 2 (0.68%) MCSA
14 1 (0.34%) DV Cleared
14 1 (0.34%) JNCIA
14 1 (0.34%) JNCIS
14 1 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 24 (8.11%) SLA
2 10 (3.38%) Disclosure Scotland
3 1 (0.34%) GDPR
3 1 (0.34%) PMO
3 1 (0.34%) Sarbanes-Oxley
System Software
1 189 (63.85%) Active Directory
2 32 (10.81%) VMware Infrastructure
3 18 (6.08%) XenApp
4 14 (4.73%) Hyper-V
5 13 (4.39%) Microsoft App-V
6 6 (2.03%) Terminal Services
7 5 (1.69%) VMware ESXi
8 4 (1.35%) BitLocker
8 4 (1.35%) XenServer
9 3 (1.01%) Virtual Machines
10 2 (0.68%) Citrix Presentation Server
10 2 (0.68%) VirtualBox
10 2 (0.68%) XenDesktop
11 1 (0.34%) IAG
11 1 (0.34%) Virtual Servers
11 1 (0.34%) VMware Workstation
Systems Management
1 64 (21.62%) SCCM
2 16 (5.41%) Systems Management Server (SMS)
3 6 (2.03%) Backup Exec
4 5 (1.69%) AirWatch
5 4 (1.35%) vCenter Server
6 3 (1.01%) Microsoft Data Protection Manager
6 3 (1.01%) SCOM
7 2 (0.68%) McAfee ePO
7 2 (0.68%) NetBackup
7 2 (0.68%) Norton AntiVirus
7 2 (0.68%) WSUS
8 1 (0.34%) AppManager
8 1 (0.34%) Control-M
8 1 (0.34%) Jamf Pro
8 1 (0.34%) Microsoft Intune
Vendors
1 136 (45.95%) Microsoft
2 47 (15.88%) VMware
3 46 (15.54%) Citrix
4 32 (10.81%) Cisco
5 29 (9.80%) Apple
6 28 (9.46%) HP
7 20 (6.76%) Ivanti
8 12 (4.05%) ThinPrint
9 9 (3.04%) Google
10 8 (2.70%) Avaya
10 8 (2.70%) Veeam
11 7 (2.36%) McAfee
11 7 (2.36%) Symantec
12 6 (2.03%) Adobe
12 6 (2.03%) Dell
12 6 (2.03%) Remedy
13 5 (1.69%) Bloomberg
14 4 (1.35%) Lotus
14 4 (1.35%) Mitel
14 4 (1.35%) Sage