Period
to 18 November 2017

The median contractor rate for a 2nd Line Support Engineer was £145 per day in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 584 584 519
Rank change year-on-year 0 -65 -11
Contract jobs requiring a 2nd Line Support Engineer 319 314 431
As % of all contract IT jobs advertised in the UK 0.31% 0.30% 0.38%
As % of the Job Titles category 0.33% 0.31% 0.40%
Number of daily rates quoted 190 147 184
UK median daily rate £145 £150 £160
Median daily rate % change year-on-year -3.33% -6.25% -3.03%
10th Percentile £110 £110 £103
90th Percentile £208 £231 £256
UK excluding London median daily rate £140 £150 £171
% change year-on-year -6.67% -12.41% +3.79%
Number of hourly rates quoted 44 60 134
UK median hourly rate £16.88 £15.88 £15.81
Median hourly rate % change year-on-year +6.30% +0.44% +9.00%
10th Percentile £11.90 £10.50 £11.29
90th Percentile £26.46 £28.00 £21.55
UK excluding London median hourly rate £16.75 £15.75 £16.00
% change year-on-year +6.35% -1.56% +10.34%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96790 100139 109026
% of contract IT jobs with a recognized job title 94.81% 94.77% 94.89%
Number of daily rates quoted 63814 65329 69364
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +1.98% +4.60% +4.17%
Number of hourly rates quoted 2894 3317 4130
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.25 £45.00
UK excluding London median hourly rate £17.74 £17.50 £17.50
% change year-on-year +1.37% - +8.29%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 18 November 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 18 November 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 296 £144 -4.17% 49
UK excluding London +15 200 £140 -6.67% 31
London +19 117 £145 -9.38% 18
South East +32 69 £140 -8.20% 6
North of England +64 38 £158 -10.00% 7
Midlands +35 28 £138 +19.57% 6
Yorkshire +37 27 £158 +5.00%
South West -25 26 £150 +7.14% 6
West Midlands +48 22 £127 +15.67% 3
East of England -22 17 £114 -23.69% 6
Scotland +1 15 £130 -25.71%
North West +28 10 £97 -43.24% 7
Wales +5 7 £257 +55.45% 1
East Midlands +3 6 £138 -50.00% 3
North East +50 1 £165 -23.26%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 257 (80.56%) Windows
2 183 (57.37%) Active Directory
3 146 (45.77%) Microsoft
4 125 (39.18%) Windows 7
5 118 (36.99%) Microsoft Office
6 102 (31.97%) Windows 10
7 94 (29.47%) Office 365
8 89 (27.90%) ITIL
9 60 (18.81%) Windows Server
10 49 (15.36%) SCCM
10 49 (15.36%) Cisco
11 47 (14.73%) Citrix
12 46 (14.42%) MS Exchange
12 46 (14.42%) VMware
13 41 (12.85%) WAN
14 40 (12.54%) LAN
15 38 (11.91%) Apple
15 38 (11.91%) Windows Server 2008
16 37 (11.60%) Security Cleared
16 37 (11.60%) TCP/IP
17 36 (11.29%) Windows 8
18 35 (10.97%) Windows Server 2012
19 33 (10.34%) Android
20 31 (9.72%) Blackberry
21 30 (9.40%) Finance
21 30 (9.40%) VPN
21 30 (9.40%) SC Cleared
22 27 (8.46%) DNS
23 25 (7.84%) VMware Infrastructure
23 25 (7.84%) Remote Desktop

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (14.42%) MS Exchange
2 16 (5.02%) SharePoint
3 15 (4.70%) Exchange Server 2010
4 13 (4.08%) Blackberry Enterprise Server
5 12 (3.76%) Skype for Business
6 10 (3.13%) Exchange Server 2013
7 6 (1.88%) IIS
8 5 (1.57%) Exchange Server 2003
9 4 (1.25%) Exchange Server 2007
10 2 (0.63%) IBM Notes
10 2 (0.63%) WordPress
11 1 (0.31%) Live Communications Server
11 1 (0.31%) SharePoint 2013
11 1 (0.31%) SharePoint Server
Applications
1 118 (36.99%) Microsoft Office
2 13 (4.08%) Microsoft Excel
3 7 (2.19%) Microsoft PowerPoint
4 4 (1.25%) MS Visio
5 2 (0.63%) AutoCAD
5 2 (0.63%) Revit
Business Applications
1 4 (1.25%) Dynamics NAV
2 2 (0.63%) Temenos T24
Cloud Services
1 94 (29.47%) Office 365
2 5 (1.57%) G Suite
3 4 (1.25%) Microsoft Azure
4 2 (0.63%) Azure Active Directory
4 2 (0.63%) Mimecast
5 1 (0.31%) Adobe Creative Cloud
5 1 (0.31%) Amazon AWS
5 1 (0.31%) OneDrive
5 1 (0.31%) Yammer
Communications & Networking
1 41 (12.85%) WAN
2 40 (12.54%) LAN
3 37 (11.60%) TCP/IP
4 30 (9.40%) VPN
5 27 (8.46%) DNS
6 25 (7.84%) Remote Desktop
7 24 (7.52%) DHCP
8 17 (5.33%) Firewall
9 16 (5.02%) Wireless
10 11 (3.45%) Internet
10 11 (3.45%) Skype
11 10 (3.13%) Cisco IOS
12 7 (2.19%) Broadband
12 7 (2.19%) VoIP
12 7 (2.19%) Wi-Fi
13 6 (1.88%) IP Telephony
13 6 (1.88%) SAN
14 5 (1.57%) Network Security
15 4 (1.25%) VLAN
15 4 (1.25%) WLAN
Database & Business Intelligence
1 11 (3.45%) SQL Server
2 2 (0.63%) MS Access
2 2 (0.63%) MySQL
2 2 (0.63%) SQL Server 2014
3 1 (0.31%) Data Warehouse
3 1 (0.31%) Relational Database
3 1 (0.31%) SQL Server 2008
3 1 (0.31%) SQL Server Integration Services
Development Applications
1 1 (0.31%) MSI
General
1 30 (9.40%) Finance
2 16 (5.02%) Banking
3 6 (1.88%) Law
4 5 (1.57%) Manufacturing
5 4 (1.25%) Legal
6 3 (0.94%) Advertising
6 3 (0.94%) Military
6 3 (0.94%) Retail
6 3 (0.94%) Telecoms
7 2 (0.63%) Back Office
7 2 (0.63%) Financial Institution
8 1 (0.31%) Billing
8 1 (0.31%) Marketing
8 1 (0.31%) Multimedia
8 1 (0.31%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.31%) 802.1X
1 1 (0.31%) Flash
1 1 (0.31%) XMPP
Miscellaneous
1 31 (9.72%) Blackberry
2 23 (7.21%) Analytical Skills
3 18 (5.64%) iPhone
4 14 (4.39%) Video Conferencing
5 12 (3.76%) iPad
6 11 (3.45%) Smartphone
7 9 (2.82%) Driving Licence
8 7 (2.19%) BYOD
9 6 (1.88%) Clustering
10 4 (1.25%) Fat Client
10 4 (1.25%) Thin Client
11 2 (0.63%) Computer Science
11 2 (0.63%) Data Centre
12 1 (0.31%) Enterprise Software
12 1 (0.31%) Equities
12 1 (0.31%) Fixed Income
12 1 (0.31%) FMCG
12 1 (0.31%) Life Science
12 1 (0.31%) PKI
12 1 (0.31%) Public Cloud
Operating Systems
1 257 (80.56%) Windows
2 125 (39.18%) Windows 7
3 102 (31.97%) Windows 10
4 60 (18.81%) Windows Server
5 38 (11.91%) Windows Server 2008
6 36 (11.29%) Windows 8
7 35 (10.97%) Windows Server 2012
8 33 (10.34%) Android
9 20 (6.27%) Windows XP
10 15 (4.70%) Apple iOS
11 14 (4.39%) Windows Server 2003
12 10 (3.13%) Mac OS
12 10 (3.13%) Mac OS X
12 10 (3.13%) Windows Vista
13 7 (2.19%) Unix
14 6 (1.88%) Windows Phone
15 5 (1.57%) Solaris
16 3 (0.94%) Linux
17 1 (0.31%) Windows Mobile
Processes & Methodologies
1 89 (27.90%) ITIL
2 17 (5.33%) Mobile Device Management
3 13 (4.08%) Incident Management
3 13 (4.08%) Service Management
4 11 (3.45%) ITIL V3
4 11 (3.45%) Migration
5 9 (2.82%) Service Delivery
6 8 (2.51%) Problem Management
7 7 (2.19%) Coaching
7 7 (2.19%) Software Deployment
8 6 (1.88%) ITSM
8 6 (1.88%) Root Cause Analysis
9 5 (1.57%) Knowledge Management
9 5 (1.57%) Time Management
10 4 (1.25%) Patch Management
10 4 (1.25%) PRINCE2
10 4 (1.25%) Project Management
11 3 (0.94%) Continuous Improvement
11 3 (0.94%) Kalman Filter
11 3 (0.94%) Line Management
Programming Languages
1 16 (5.02%) SQL
2 2 (0.63%) C
Qualifications
1 37 (11.60%) Security Cleared
2 30 (9.40%) SC Cleared
3 20 (6.27%) Microsoft Certification
4 10 (3.13%) Degree
5 9 (2.82%) Cisco Certification
5 9 (2.82%) MCP
5 9 (2.82%) MCSA
5 9 (2.82%) MCSE
6 8 (2.51%) CCNA
6 8 (2.51%) DV Cleared
6 8 (2.51%) ITIL Certification
7 5 (1.57%) DBS Check
8 4 (1.25%) A+ Certification
8 4 (1.25%) ACSA
9 3 (0.94%) CCNP
10 2 (0.63%) CCENT
10 2 (0.63%) CCIE
10 2 (0.63%) Citrix Certification
10 2 (0.63%) MCITP
10 2 (0.63%) Network+ Certification
Quality Assurance & Compliance
1 23 (7.21%) SLA
2 2 (0.63%) Disclosure Scotland
System Software
1 183 (57.37%) Active Directory
2 25 (7.84%) VMware Infrastructure
3 10 (3.13%) Microsoft App-V
4 9 (2.82%) Hyper-V
5 6 (1.88%) XenApp
6 5 (1.57%) Virtual Desktop
6 5 (1.57%) vSphere
7 3 (0.94%) Virtual Machines
7 3 (0.94%) XenDesktop
7 3 (0.94%) XenServer
8 2 (0.63%) Virtual Servers
9 1 (0.31%) Terminal Services
Systems Management
1 49 (15.36%) SCCM
2 9 (2.82%) NetBackup
3 8 (2.51%) AirWatch
4 6 (1.88%) Microsoft Data Protection Manager
5 5 (1.57%) Netcool
5 5 (1.57%) OpenView Configuration Management
6 4 (1.25%) Backup Exec
7 2 (0.63%) Cisco Prime
7 2 (0.63%) Jamf Pro
7 2 (0.63%) Norton AntiVirus
7 2 (0.63%) Systems Management Server (SMS)
8 1 (0.31%) DameWare
8 1 (0.31%) Failover Clustering
8 1 (0.31%) Forefront Identity Manager
8 1 (0.31%) Microsoft Clustering
8 1 (0.31%) Puppet
8 1 (0.31%) SmoothWall
8 1 (0.31%) Unicenter
8 1 (0.31%) WSUS
Vendors
1 146 (45.77%) Microsoft
2 49 (15.36%) Cisco
3 47 (14.73%) Citrix
4 46 (14.42%) VMware
5 38 (11.91%) Apple
6 24 (7.52%) HP
7 11 (3.45%) Dell
8 8 (2.51%) Google
9 7 (2.19%) Symantec
9 7 (2.19%) Veritas
10 6 (1.88%) Avaya
10 6 (1.88%) CommVault
10 6 (1.88%) GFI Software
10 6 (1.88%) WatchGuard
11 5 (1.57%) LANDesk
11 5 (1.57%) McAfee
11 5 (1.57%) Oracle
11 5 (1.57%) Sophos
11 5 (1.57%) Veeam
12 4 (1.25%) Juniper