Period
to 17 July 2018

The median contractor rate for a 2nd Line Support Engineer was £170 per day in advertised job vacancies during the 6 months to 17 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 571 588 594
Rank change year-on-year +17 +6 -85
Contract jobs requiring a 2nd Line Support Engineer 329 262 316
As % of all contract IT jobs advertised in the UK 0.32% 0.28% 0.29%
As % of the Job Titles category 0.33% 0.29% 0.30%
Number of daily rates quoted 186 144 147
UK median daily rate £170 £150 £160
Median daily rate % change year-on-year +13.33% -6.25% -
10th Percentile £110 £105 £113
90th Percentile £230 £235 £251
UK excluding London median daily rate £170 £150 £150
% change year-on-year +13.33% - -9.09%
Number of hourly rates quoted 60 45 61
UK median hourly rate £17.40 £15.50 £14.50
Median hourly rate % change year-on-year +12.26% +6.90% -10.27%
10th Percentile £12.66 £10.50 £10.50
90th Percentile £21.58 £23.45 £23.00
UK excluding London median hourly rate £15.68 £14.25 £13.75
% change year-on-year +10.00% +3.64% -14.06%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,318 90,176 104,707
% of contract IT jobs with a recognized job title 94.86% 94.93% 95.07%
Number of daily rates quoted 64,376 58,426 68,095
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £619 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,167 2,928 3,156
UK median hourly rate £18.09 £18.70 £19.50
Median hourly rate % change year-on-year -3.29% -4.10% +11.43%
10th Percentile £11.00 £10.75 £10.47
90th Percentile £48.75 £50.00 £47.50
UK excluding London median hourly rate £17.50 £17.77 £19.00
% change year-on-year -1.52% -6.47% +11.76%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 17 July 2018.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 17 July 2018.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 296 £165 +10.00% 67
UK excluding London -36 179 £170 +13.33% 53
London +29 150 £165 +3.13% 16
South East -27 57 £160 +6.67% 18
Midlands -1 29 £140 -28.21% 4
Scotland -24 28 £214 +42.03% 1
West Midlands -10 27 £145 +20.83% 1
East of England +19 22 £159 +24.71% 5
North of England -38 21 £225 +50.00% 17
South West -7 18 £130 -21.21% 7
Yorkshire -20 8 £238 +50.79% 4
North East -9 7 £225 +30.81% 1
North West -29 6 £175 +75.00% 12
Wales -22 4 - - 1
East Midlands -1 2 £115 -42.50% 3

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 July 2018, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 249 (75.68%) Windows
2 194 (58.97%) Active Directory
3 128 (38.91%) Microsoft
4 115 (34.95%) Office 365
5 101 (30.70%) Windows 7
6 99 (30.09%) Windows 10
7 83 (25.23%) Microsoft Office
8 76 (23.10%) Windows Server
9 74 (22.49%) SCCM
10 62 (18.84%) ITIL
11 58 (17.63%) Windows 8
12 55 (16.72%) Citrix
13 52 (15.81%) Windows Server 2008
14 51 (15.50%) Finance
15 48 (14.59%) VMware
16 47 (14.29%) MS Exchange
17 44 (13.37%) Security Cleared
18 43 (13.07%) DNS
19 40 (12.16%) SC Cleared
20 38 (11.55%) LAN
21 37 (11.25%) HP
22 36 (10.94%) DHCP
22 36 (10.94%) Apple
23 34 (10.33%) VMware Infrastructure
24 33 (10.03%) WAN
24 33 (10.03%) Cisco
25 29 (8.81%) Windows Server 2012
26 28 (8.51%) Android
27 26 (7.90%) VPN
28 25 (7.60%) Firewall

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (14.29%) MS Exchange
2 19 (5.78%) SharePoint
3 13 (3.95%) Skype for Business
4 9 (2.74%) Exchange Server 2010
5 4 (1.22%) Exchange Server 2013
5 4 (1.22%) IBM Notes
6 3 (0.91%) Exchange Server 2007
7 2 (0.61%) Blackberry Enterprise Server
7 2 (0.61%) IIS
8 1 (0.30%) Apache
8 1 (0.30%) ColdFusion
8 1 (0.30%) JBoss
8 1 (0.30%) SharePoint Server
Applications
1 83 (25.23%) Microsoft Office
2 12 (3.65%) Microsoft Excel
3 4 (1.22%) PTC Creo
3 4 (1.22%) Windchill
4 2 (0.61%) Adobe Creative Suite
4 2 (0.61%) AutoCAD
4 2 (0.61%) Microsoft PowerPoint
4 2 (0.61%) Microsoft Project
5 1 (0.30%) MS Visio
5 1 (0.30%) Revit
Business Applications
1 1 (0.30%) Dynamics CRM
1 1 (0.30%) Eikon
1 1 (0.30%) SAP MM
1 1 (0.30%) SAP PM
1 1 (0.30%) SAP WM
Cloud Services
1 115 (34.95%) Office 365
2 9 (2.74%) G Suite
3 6 (1.82%) Microsoft Azure
4 4 (1.22%) OneDrive
5 3 (0.91%) Mimecast
6 2 (0.61%) Amazon AWS
7 1 (0.30%) Cloud Computing
7 1 (0.30%) PaaS
7 1 (0.30%) SaaS
7 1 (0.30%) Yammer
Communications & Networking
1 43 (13.07%) DNS
2 38 (11.55%) LAN
3 36 (10.94%) DHCP
4 33 (10.03%) WAN
5 26 (7.90%) VPN
6 25 (7.60%) Firewall
7 24 (7.29%) Wi-Fi
8 17 (5.17%) Internet
9 16 (4.86%) Remote Desktop
10 15 (4.56%) 3G
10 15 (4.56%) Skype
10 15 (4.56%) TCP/IP
11 12 (3.65%) VoIP
12 8 (2.43%) IP Telephony
13 6 (1.82%) SAN
14 5 (1.52%) NetScaler
14 5 (1.52%) VLAN
15 4 (1.22%) PBX
15 4 (1.22%) SSL
15 4 (1.22%) WLAN
Database & Business Intelligence
1 5 (1.52%) SQL Server
2 1 (0.30%) Data Warehouse
2 1 (0.30%) GIS
2 1 (0.30%) MySQL
2 1 (0.30%) SQL Server 2012
Development Applications
1 2 (0.61%) Team Foundation Server
2 1 (0.30%) JIRA
2 1 (0.30%) WinDbg
General
1 51 (15.50%) Finance
2 14 (4.26%) Law
3 9 (2.74%) Advertising
3 9 (2.74%) Banking
4 7 (2.13%) Mandarin Language
5 5 (1.52%) Retail
6 4 (1.22%) French Language
6 4 (1.22%) Telecoms
7 3 (0.91%) Italian Language
7 3 (0.91%) Legal
7 3 (0.91%) Spanish Language
8 2 (0.61%) Pharmaceutical
9 1 (0.30%) Front Office
9 1 (0.30%) Military
Libraries, Frameworks & Software Standards
1 2 (0.61%) X-Windows
2 1 (0.30%) .NET
2 1 (0.30%) CSS
2 1 (0.30%) HTML
2 1 (0.30%) jQuery
2 1 (0.30%) Software Packaging
2 1 (0.30%) Twitter Bootstrap
2 1 (0.30%) Web Services
2 1 (0.30%) Web Services Management
2 1 (0.30%) XML
Miscellaneous
1 22 (6.69%) Smartphone
2 19 (5.78%) Fat Client
2 19 (5.78%) Thin Client
3 12 (3.65%) Analytical Skills
3 12 (3.65%) iPad
4 10 (3.04%) Data Centre
5 9 (2.74%) iPhone
6 8 (2.43%) Video Conferencing
7 6 (1.82%) Blackberry
8 4 (1.22%) Management Information System
8 4 (1.22%) NHS
8 4 (1.22%) Self-Motivation
9 3 (0.91%) Computer Science
10 2 (0.61%) Fintech
10 2 (0.61%) Mobile App
10 2 (0.61%) Replication
11 1 (0.30%) Driving Licence
11 1 (0.30%) EPoS
11 1 (0.30%) Reinsurance
Operating Systems
1 249 (75.68%) Windows
2 101 (30.70%) Windows 7
3 99 (30.09%) Windows 10
4 76 (23.10%) Windows Server
5 58 (17.63%) Windows 8
6 52 (15.81%) Windows Server 2008
7 29 (8.81%) Windows Server 2012
8 28 (8.51%) Android
9 21 (6.38%) Apple iOS
10 14 (4.26%) Windows Server 2003
11 13 (3.95%) Mac OS
12 12 (3.65%) Linux
13 10 (3.04%) Mac OS X
14 9 (2.74%) Windows XP
15 3 (0.91%) Unix
15 3 (0.91%) Windows Mobile
16 2 (0.61%) Windows NT
17 1 (0.30%) Ubuntu
17 1 (0.30%) Windows 2000
17 1 (0.30%) Windows Vista
Processes & Methodologies
1 62 (18.84%) ITIL
2 23 (6.99%) Problem-Solving
3 21 (6.38%) Service Management
4 20 (6.08%) Mobile Device Management
5 19 (5.78%) Asset Management
6 15 (4.56%) Software Delivery
7 13 (3.95%) Migration
8 10 (3.04%) Patch Management
9 9 (2.74%) Incident Management
10 8 (2.43%) Break/Fix
10 8 (2.43%) ITSM
11 7 (2.13%) Line Management
12 6 (1.82%) ITIL V3
13 5 (1.52%) Service Delivery
14 4 (1.22%) CAD
14 4 (1.22%) Customer Engagement
14 4 (1.22%) DevOps
14 4 (1.22%) Network Management
14 4 (1.22%) Problem Management
14 4 (1.22%) Root Cause Analysis
Programming Languages
1 19 (5.78%) SQL
2 9 (2.74%) PowerShell
3 6 (1.82%) C
4 4 (1.22%) Java
5 1 (0.30%) Bash Shell
5 1 (0.30%) JavaScript
5 1 (0.30%) Perl
5 1 (0.30%) Python
5 1 (0.30%) VB
5 1 (0.30%) VBA
Qualifications
1 44 (13.37%) Security Cleared
2 40 (12.16%) SC Cleared
3 14 (4.26%) Degree
3 14 (4.26%) Microsoft Certification
4 11 (3.34%) ITIL Certification
5 10 (3.04%) BPSS Clearance
5 10 (3.04%) MCP
6 8 (2.43%) Cisco Certification
6 8 (2.43%) DBS Check
7 7 (2.13%) MCSE
8 5 (1.52%) CCNA
9 3 (0.91%) Computer Science Degree
10 2 (0.61%) A+ Certification
10 2 (0.61%) DV Cleared
11 1 (0.30%) CTC Cleared
11 1 (0.30%) JNCIA
11 1 (0.30%) JNCIS
11 1 (0.30%) MCDST
11 1 (0.30%) MCITP
11 1 (0.30%) NVQ Level 3
Quality Assurance & Compliance
1 21 (6.38%) SLA
2 12 (3.65%) Disclosure Scotland
3 2 (0.61%) GDPR
4 1 (0.30%) PMO
4 1 (0.30%) Sarbanes-Oxley
System Software
1 194 (58.97%) Active Directory
2 34 (10.33%) VMware Infrastructure
3 17 (5.17%) XenApp
4 15 (4.56%) Microsoft App-V
5 12 (3.65%) Hyper-V
6 5 (1.52%) BitLocker
6 5 (1.52%) Terminal Services
6 5 (1.52%) VMware ESXi
7 4 (1.22%) Virtual Machines
7 4 (1.22%) XenServer
8 3 (0.91%) XenDesktop
9 2 (0.61%) Citrix Presentation Server
9 2 (0.61%) IAG
9 2 (0.61%) Virtual Desktop
9 2 (0.61%) VirtualBox
10 1 (0.30%) Virtual Servers
10 1 (0.30%) VMware Workstation
Systems Management
1 74 (22.49%) SCCM
2 17 (5.17%) Systems Management Server (SMS)
3 6 (1.82%) Backup Exec
4 4 (1.22%) SCOM
4 4 (1.22%) vCenter Server
4 4 (1.22%) WSUS
5 3 (0.91%) Norton AntiVirus
6 2 (0.61%) AirWatch
6 2 (0.61%) McAfee ePO
7 1 (0.30%) AppManager
7 1 (0.30%) Control-M
7 1 (0.30%) Microsoft Data Protection Manager
7 1 (0.30%) Microsoft Intune
7 1 (0.30%) NetBackup
7 1 (0.30%) Perfmon
Vendors
1 128 (38.91%) Microsoft
2 55 (16.72%) Citrix
3 48 (14.59%) VMware
4 37 (11.25%) HP
5 36 (10.94%) Apple
6 33 (10.03%) Cisco
7 18 (5.47%) Ivanti
8 13 (3.95%) ThinPrint
9 12 (3.65%) Google
10 11 (3.34%) Sony
11 9 (2.74%) Remedy
12 7 (2.13%) Dell
12 7 (2.13%) McAfee
13 5 (1.52%) SolarWinds
13 5 (1.52%) Symantec
13 5 (1.52%) Veeam
14 4 (1.22%) Bloomberg
14 4 (1.22%) Kaspersky
14 4 (1.22%) Lotus
14 4 (1.22%) PTC