The median contractor rate for a 2nd Line Support Engineer was £155 per day in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 492 483 433
Rank change year-on-year -9 -50  
Contract jobs requiring a 2nd Line Support Engineer 118 173 214
As % of all contract IT jobs advertised in the UK 0.25% 0.32% 0.39%
As % of the Job Titles category 0.26% 0.34% 0.41%
Number of daily rates quoted 66 87 79
Median daily rate £155 £150 £160
Median daily rate % change year-on-year +3.33% -6.25%  
90% offered a daily rate of more than £117 £118 £110
10% offered a daily rate of more than £295 £229 £245
UK excluding London median daily rate £150 £150 £169
% change year-on-year - -11.11%  
Number of hourly rates quoted 20 26 68
Median hourly rate £15.50 £13.61 £16.60
Median hourly rate % change year-on-year +13.86% -17.99%  
90% offered a hourly rate of more than £11.49 £11.44 £13.00
10% offered a hourly rate of more than £25.50 £21.25 £21.55
UK excluding London median hourly rate £13.63 £13.23 £16.60
% change year-on-year +3.02% -20.33%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44656 51218 52310
As % of all contract IT job vacancies advertised in the UK 94.78% 94.87% 94.84%
Number of daily rates quoted 28833 33387 32903
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1389 1533 1989
Median hourly rate £18.10 £17.50 £16.50
Median hourly rate % change year-on-year +3.42% +6.06%  
90% offered a hourly rate of more than £11.44 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.50 £16.14
% change year-on-year - +8.42%  

2nd Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer.

Contractor daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Engineer over the 3 months to 27 June 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer.

Contractor hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer over the 3 months to 27 June 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 108 £153 +1.66% 47
London -19 31 £175 +6.06% 17
South East -5 20 £150 - 5
North West +27 12 - - 7
West Midlands +25 11 £120 +11.62% 2
South West -18 11 £175 +20.68% 4
Yorkshire +36 10 £254 +103.00% 4
Merseyside +3 9 - -
Liverpool +3 8 - -
East of England -5 8 £130 -27.77% 4
West Yorkshire +21 6 £158 - 1
Wales -7 6 £345 +283.33% 1
Oxfordshire -9 6 £140 +3.70%
Solihull - 6 - -
Leeds +22 5 - -
South Wales -7 5 £345 +283.33% 1
Newcastle upon Tyne +70 4 £172 -23.12% 1
Tyne and Wear +70 4 £172 -23.12% 2
North East +69 4 £172 -23.12% 2
Scotland +37 4 £151 - 1
Surrey +1 4 £163 -3.70%
City of London -1 4 £110 -51.11% 2
Cardiff -3 4 £345 +283.33%
Bristol -3 4 £175 -12.50% 1
South Yorkshire - 4 £350 - 2
Witney - 4 £140 -
West Sussex +16 3 £150 -58.62%
Wiltshire -5 3 £140 +12.00%
Hertfordshire -10 3 £130 -31.57%
Aberdeen - 3 £151 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Engineer in the job title.

1 213 (80.68%) Windows
2 177 (67.05%) Active Directory
3 134 (50.76%) Windows 7
4 107 (40.53%) Microsoft
5 87 (32.95%) Microsoft Office
6 76 (28.79%) Office 365
7 72 (27.27%) Windows 10
8 67 (25.38%) Windows Server
9 63 (23.86%) ITIL
10 56 (21.21%) Citrix
11 55 (20.83%) MS Exchange
12 41 (15.53%) VMware
12 41 (15.53%) Windows Server 2008
12 41 (15.53%) WAN
13 38 (14.39%) Windows 8
14 36 (13.64%) VPN
14 36 (13.64%) SLA
14 36 (13.64%) Cisco
15 35 (13.26%) SCCM
16 34 (12.88%) Apple
16 34 (12.88%) Windows Server 2012
17 32 (12.12%) Firewall
18 30 (11.36%) HP
19 26 (9.85%) Android
19 26 (9.85%) LAN
19 26 (9.85%) Exchange Server 2010
20 25 (9.47%) Security Cleared
21 24 (9.09%) Windows Server 2003
22 23 (8.71%) Wireless
23 22 (8.33%) SC Cleared

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (20.83%) MS Exchange
2 26 (9.85%) Exchange Server 2010
3 13 (4.92%) Blackberry Enterprise Server
4 12 (4.55%) Exchange Server 2007
5 11 (4.17%) SharePoint
6 8 (3.03%) Exchange Server 2013
6 8 (3.03%) Skype for Business
7 5 (1.89%) IIS
8 3 (1.14%) IBM Notes
9 2 (0.76%) Exchange Server 2003
9 2 (0.76%) SharePoint Server
10 1 (0.38%) CMS
10 1 (0.38%) Confluence
10 1 (0.38%) Drupal
10 1 (0.38%) SharePoint 2010
10 1 (0.38%) WordPress
Applications
1 87 (32.95%) Microsoft Office
2 4 (1.52%) Microsoft Excel
3 1 (0.38%) Adobe Creative Suite
Business Applications
1 3 (1.14%) Dynamics NAV
2 2 (0.76%) Remedy ITSM
3 1 (0.38%) Eikon
3 1 (0.38%) SAP ERP
Cloud Services
1 76 (28.79%) Office 365
2 6 (2.27%) Microsoft Azure
3 3 (1.14%) G Suite
4 2 (0.76%) Amazon AWS
5 1 (0.38%) IaaS
5 1 (0.38%) Mimecast
5 1 (0.38%) PaaS
5 1 (0.38%) SaaS
5 1 (0.38%) Yammer
Communications & Networking
1 41 (15.53%) WAN
2 36 (13.64%) VPN
3 32 (12.12%) Firewall
4 26 (9.85%) LAN
5 23 (8.71%) Wireless
6 21 (7.95%) Remote Desktop
7 18 (6.82%) DNS
7 18 (6.82%) TCP/IP
8 15 (5.68%) DHCP
9 9 (3.41%) PBX
10 7 (2.65%) Internet
10 7 (2.65%) Wi-Fi
11 6 (2.27%) Cisco ASA
11 6 (2.27%) Skype
11 6 (2.27%) VLAN
11 6 (2.27%) VoIP
12 5 (1.89%) 3G
12 5 (1.89%) ADSL
12 5 (1.89%) Cisco IOS
13 3 (1.14%) MPLS
Database & Business Intelligence
1 15 (5.68%) SQL Server
2 6 (2.27%) SQL Server 2008
3 4 (1.52%) SQL Server 2014
4 3 (1.14%) SQL Server 2005
4 3 (1.14%) SQL Server 2012
4 3 (1.14%) SQL Server Integration Services
5 2 (0.76%) Data Warehouse
6 1 (0.38%) MS Access
6 1 (0.38%) MySQL
6 1 (0.38%) Relational Database
Development Applications
1 1 (0.38%) Jenkins
1 1 (0.38%) JIRA
1 1 (0.38%) MSI
1 1 (0.38%) Toad
General
1 10 (3.79%) Finance
2 7 (2.65%) Banking
3 5 (1.89%) Telecoms
4 4 (1.52%) Legal
5 2 (0.76%) Advertising
5 2 (0.76%) Manufacturing
5 2 (0.76%) Marketing
5 2 (0.76%) Retail
6 1 (0.38%) Billing
6 1 (0.38%) Military
6 1 (0.38%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.38%) ADO
1 1 (0.38%) CSS
1 1 (0.38%) Flash
1 1 (0.38%) HTML
1 1 (0.38%) JSON
1 1 (0.38%) Web Services
1 1 (0.38%) XMPP
1 1 (0.38%) YAML
Miscellaneous
1 21 (7.95%) Smartphone
2 20 (7.58%) Analytical Skills
3 17 (6.44%) Blackberry
4 14 (5.30%) RSA SecurID
5 10 (3.79%) Driving Licence
6 8 (3.03%) Data Centre
7 6 (2.27%) BYOD
8 4 (1.52%) Video Conferencing
9 3 (1.14%) Fat Client
9 3 (1.14%) Thin Client
10 2 (0.76%) iPad
10 2 (0.76%) iPhone
10 2 (0.76%) NHS
11 1 (0.38%) Computer Science
11 1 (0.38%) Digital Media
11 1 (0.38%) EPoS
11 1 (0.38%) Handset
11 1 (0.38%) Private Cloud
11 1 (0.38%) Public Cloud
11 1 (0.38%) Social Media
Operating Systems
1 213 (80.68%) Windows
2 134 (50.76%) Windows 7
3 72 (27.27%) Windows 10
4 67 (25.38%) Windows Server
5 41 (15.53%) Windows Server 2008
6 38 (14.39%) Windows 8
7 34 (12.88%) Windows Server 2012
8 26 (9.85%) Android
9 24 (9.09%) Windows Server 2003
10 13 (4.92%) Windows XP
11 12 (4.55%) Mac OS X
12 7 (2.65%) Linux
13 4 (1.52%) Apple iOS
14 3 (1.14%) Mac OS
15 2 (0.76%) Unix
15 2 (0.76%) Windows Phone
15 2 (0.76%) Windows Vista
16 1 (0.38%) AIX
16 1 (0.38%) Solaris
16 1 (0.38%) Windows Mobile
Processes & Methodologies
1 63 (23.86%) ITIL
2 22 (8.33%) Incident Management
3 16 (6.06%) Break/Fix
4 13 (4.92%) ITIL V3
5 11 (4.17%) Coaching
5 11 (4.17%) Migration
6 9 (3.41%) Service Delivery
7 8 (3.03%) DNA
8 7 (2.65%) Change Management
8 7 (2.65%) ITSM
8 7 (2.65%) Service Management
9 6 (2.27%) Mobile Device Management
10 4 (1.52%) Business Intelligence
10 4 (1.52%) Change Control
10 4 (1.52%) DevOps
10 4 (1.52%) ETL
11 3 (1.14%) Application Packaging
11 3 (1.14%) Asset Management
11 3 (1.14%) Knowledge Management
11 3 (1.14%) Time Management
Programming Languages
1 16 (6.06%) SQL
2 3 (1.14%) C
2 3 (1.14%) PowerShell
3 2 (0.76%) Python
4 1 (0.38%) Bash Shell
4 1 (0.38%) Korn
4 1 (0.38%) Perl
4 1 (0.38%) Shell Script
Qualifications
1 25 (9.47%) Security Cleared
2 22 (8.33%) Microsoft Certification
2 22 (8.33%) SC Cleared
3 20 (7.58%) Cisco Certification
4 18 (6.82%) CCNA
5 14 (5.30%) MCSE
6 7 (2.65%) ITIL Certification
7 6 (2.27%) ITIL Foundation Certificate
8 5 (1.89%) CCNP
8 5 (1.89%) MCP
9 4 (1.52%) DBS Check
9 4 (1.52%) MCSA
10 3 (1.14%) A+ Certification
10 3 (1.14%) CCIE
10 3 (1.14%) MCDST
11 2 (0.76%) Degree
11 2 (0.76%) VMware Certified Professional (VCP)
12 1 (0.38%) CCENT
12 1 (0.38%) DV Cleared
12 1 (0.38%) MOS
Quality Assurance & Compliance
1 36 (13.64%) SLA
2 1 (0.38%) ISO/IEC 20000
2 1 (0.38%) Sarbanes-Oxley
System Software
1 177 (67.05%) Active Directory
2 20 (7.58%) VMware Infrastructure
3 12 (4.55%) Hyper-V
4 11 (4.17%) Microsoft App-V
5 10 (3.79%) XenApp
6 5 (1.89%) Virtual Desktop
6 5 (1.89%) XenDesktop
7 4 (1.52%) vSphere
8 3 (1.14%) Virtual Machines
9 2 (0.76%) Terminal Server
9 2 (0.76%) Virtual Servers
9 2 (0.76%) VMware ESXi
10 1 (0.38%) Microsoft Virtual Server
10 1 (0.38%) Veritas Cluster Server
Systems Management
1 35 (13.26%) SCCM
2 4 (1.52%) Puppet
3 3 (1.14%) Cisco Prime
4 2 (0.76%) SCOM
4 2 (0.76%) WSUS
5 1 (0.38%) AirWatch
5 1 (0.38%) Ansible
5 1 (0.38%) Backup Exec
5 1 (0.38%) Cisco CUCM
5 1 (0.38%) Jamf Pro
5 1 (0.38%) Opscode Chef
Vendors
1 107 (40.53%) Microsoft
2 56 (21.21%) Citrix
3 41 (15.53%) VMware
4 36 (13.64%) Cisco
5 34 (12.88%) Apple
6 30 (11.36%) HP
7 17 (6.44%) Dell
8 15 (5.68%) Toshiba
9 8 (3.03%) Google
10 6 (2.27%) Sophos
11 5 (1.89%) Avaya
12 4 (1.52%) Adobe
12 4 (1.52%) Juniper
12 4 (1.52%) LANDesk
13 3 (1.14%) Meraki
13 3 (1.14%) Oracle
13 3 (1.14%) Remedy
13 3 (1.14%) Symantec
14 2 (0.76%) BMC
14 2 (0.76%) Lotus
Central London / West End
Eligo Recruitment Ltd
Rate: £28000 - £30000 per annum + great benefits
Posted: 4 hours ago
Hull, North Humberside
Lorien Resourcing
Posted: 5 days ago
London
TEKsystems
Rate: £175 - £200 per day
Posted: 5 days ago
Cheshire
Roc Search
Rate: £95 - £98 per day
Posted: 6 days ago
Bristol
CPS Group Limited
Rate: £150 - £200 per day
Posted: 7 days ago
Sheffield, South Yorkshire
Lorien Resourcing
Posted: 6 days ago