2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 470 491 621
Rank change year-on-year +21 +130 -90
Permanent jobs requiring a 2nd Line Support Engineer 297 284 222
As % of all permanent jobs advertised in the UK excluding London 0.42% 0.46% 0.31%
As % of the Job Titles category 0.45% 0.51% 0.33%
Number of salaries quoted 292 263 215
10th Percentile £25,500 £24,500 £25,000
25th Percentile £26,500 £27,500 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £30,000
Median % change year-on-year -4.76% +5.00% +7.14%
75th Percentile £33,750 £35,000 £33,750
90th Percentile £37,500 £38,750 £35,000
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +8.62%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,397 55,186 67,621
% of permanent jobs with a recognized job title 94.79% 89.30% 95.79%
Number of salaries quoted 47,063 31,277 42,902
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -29 77 £30,000 -3.23% 20
North of England +87 76 £30,000 +5.26% 12
East of England +35 54 £32,500 - 7
South West -5 43 £33,000 -9.59% 12
North West +24 36 £29,500 -7.81% 10
Midlands +13 30 £30,000 - 15
North East +18 22 £32,250 +0.78%
Yorkshire +93 18 £32,500 +17.75% 2
West Midlands +28 17 £30,000 -4.76% 11
East Midlands -11 13 £32,500 +8.33% 4
Wales +20 10 £27,500 - 4
Scotland -63 5 £29,000 -9.38% 2
Northern Ireland +32 2 £38,750 +19.23%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 27 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 216 (72.73%) Windows
2 209 (70.37%) Active Directory
3 202 (68.01%) Microsoft
4 195 (65.66%) Microsoft 365
5 140 (47.14%) Azure
5 140 (47.14%) Social Skills
6 105 (35.35%) Windows Server
7 95 (31.99%) Problem-Solving
8 91 (30.64%) VMware
9 90 (30.30%) Windows 10
10 87 (29.29%) SharePoint
11 85 (28.62%) Customer Service
12 73 (24.58%) Microsoft Exchange
13 71 (23.91%) Firewall
14 68 (22.90%) Microsoft Office
14 68 (22.90%) VMware Infrastructure
15 65 (21.89%) Microsoft Intune
16 57 (19.19%) Microsoft Certification
17 54 (18.18%) ITIL
18 51 (17.17%) Entra ID
18 51 (17.17%) Hyper-V
19 41 (13.80%) Degree
20 36 (12.12%) Mac OS
20 36 (12.12%) Linux
21 30 (10.10%) Citrix
21 30 (10.10%) DNS
21 30 (10.10%) Wi-Fi
21 30 (10.10%) Incident Management
22 29 (9.76%) Security Cleared
22 29 (9.76%) OneDrive

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (29.29%) SharePoint
2 73 (24.58%) Microsoft Exchange
3 5 (1.68%) SharePoint 2010
3 5 (1.68%) SharePoint 2013
4 4 (1.35%) Confluence
5 3 (1.01%) Jupyter
6 1 (0.34%) IBM Notes
Applications
1 68 (22.90%) Microsoft Office
2 9 (3.03%) Microsoft Excel
3 3 (1.01%) Spreadsheet
Business Applications
1 2 (0.67%) Remedy ITSM
2 1 (0.34%) Dynamics AX
Cloud Services
1 195 (65.66%) Microsoft 365
2 140 (47.14%) Azure
3 51 (17.17%) Entra ID
4 29 (9.76%) OneDrive
5 18 (6.06%) AWS
6 17 (5.72%) GCP
7 4 (1.35%) Mimecast
8 3 (1.01%) Azure Sentinel
8 3 (1.01%) Google Workspace
9 2 (0.67%) Dynamics 365
9 2 (0.67%) SaaS
10 1 (0.34%) Power Platform
10 1 (0.34%) WhatsApp
Communications & Networking
1 71 (23.91%) Firewall
2 30 (10.10%) DNS
2 30 (10.10%) Wi-Fi
3 29 (9.76%) WAN
4 28 (9.43%) LAN
5 26 (8.75%) VLAN
6 22 (7.41%) VPN
7 21 (7.07%) DHCP
7 21 (7.07%) Network Security
8 19 (6.40%) SAN
8 19 (6.40%) TCP/IP
9 16 (5.39%) VoIP
10 14 (4.71%) Remote Desktop
11 13 (4.38%) Internet
12 7 (2.36%) Intranet
12 7 (2.36%) NAS
13 4 (1.35%) Ethernet
13 4 (1.35%) Wireless
14 3 (1.01%) SMTP
15 2 (0.67%) PBX
Database & Business Intelligence
1 27 (9.09%) SQL Server
2 14 (4.71%) Amazon RDS
3 8 (2.69%) MariaDB
3 8 (2.69%) MySQL
4 3 (1.01%) Metabase
5 1 (0.34%) Power BI
Development Applications
1 8 (2.69%) JIRA
2 3 (1.01%) Visual Studio Code
General
1 140 (47.14%) Social Skills
2 26 (8.75%) Analytical Skills
3 23 (7.74%) Finance
4 22 (7.41%) Organisational Skills
5 14 (4.71%) Manufacturing
6 10 (3.37%) Law
7 9 (3.03%) Documentation Skills
8 8 (2.69%) Legal
9 6 (2.02%) Telecoms
10 5 (1.68%) Retail
11 2 (0.67%) Inclusion and Diversity
12 1 (0.34%) Electronics
12 1 (0.34%) Financial Institution
12 1 (0.34%) Marketing
12 1 (0.34%) Public Sector
12 1 (0.34%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.35%) Cocoa
2 2 (0.67%) .NET
3 1 (0.34%) CSS
3 1 (0.34%) Web Services
3 1 (0.34%) XML
Miscellaneous
1 28 (9.43%) Driving Licence
2 21 (7.07%) Onboarding
3 11 (3.70%) Enterprise Storage
4 8 (2.69%) Clustering
4 8 (2.69%) EPoS
4 8 (2.69%) Self-Motivation
5 7 (2.36%) iPad
6 6 (2.02%) Smartphone
7 5 (1.68%) Management Information System
8 3 (1.01%) Apple TV
8 3 (1.01%) Raspberry Pi
9 2 (0.67%) PKI
9 2 (0.67%) Replication
10 1 (0.34%) Client/Server
10 1 (0.34%) Hybrid Cloud
10 1 (0.34%) iPhone
10 1 (0.34%) Life Science
10 1 (0.34%) Public Cloud
10 1 (0.34%) Tandem
10 1 (0.34%) Video Conferencing
Operating Systems
1 216 (72.73%) Windows
2 105 (35.35%) Windows Server
3 90 (30.30%) Windows 10
4 36 (12.12%) Linux
4 36 (12.12%) Mac OS
5 19 (6.40%) Windows Server 2012
6 15 (5.05%) Apple iOS
7 13 (4.38%) Android
8 11 (3.70%) Windows Server 2019
9 8 (2.69%) Windows 7
10 7 (2.36%) Windows Server 2016
11 5 (1.68%) CentOS
12 2 (0.67%) Windows Server 2008
13 1 (0.34%) Windows 8
13 1 (0.34%) Windows Mobile
13 1 (0.34%) Windows NT
13 1 (0.34%) Windows XP
Processes & Methodologies
1 95 (31.99%) Problem-Solving
2 85 (28.62%) Customer Service
3 54 (18.18%) ITIL
4 30 (10.10%) Incident Management
5 24 (8.08%) Computer Science
6 19 (6.40%) Mobile Device Management
7 15 (5.05%) Infrastructure Engineering
7 15 (5.05%) Service Delivery
8 14 (4.71%) Change Management
9 12 (4.04%) ITSM
9 12 (4.04%) Problem Management
9 12 (4.04%) Project Delivery
10 11 (3.70%) Antivirus Management
10 11 (3.70%) Desktop Virtualisation
10 11 (3.70%) Kalman Filter
10 11 (3.70%) Mentoring
10 11 (3.70%) Server Management
11 10 (3.37%) Continuous Improvement
11 10 (3.37%) Time Management
12 9 (3.03%) Line Management
Programming Languages
1 24 (8.08%) PowerShell
2 7 (2.36%) SQL
3 2 (0.67%) Python
4 1 (0.34%) Bash
4 1 (0.34%) JavaScript
4 1 (0.34%) Perl
Qualifications
1 57 (19.19%) Microsoft Certification
2 41 (13.80%) Degree
3 29 (9.76%) Security Cleared
4 28 (9.43%) A+ Certification
5 27 (9.09%) SC Cleared
6 25 (8.42%) DBS Check
7 23 (7.74%) Computer Science Degree
8 21 (7.07%) MCP
9 15 (5.05%) Azure Certification
10 10 (3.37%) Network+ Certification
11 8 (2.69%) CompTIA Security+
12 6 (2.02%) HND
12 6 (2.02%) MCSE
13 5 (1.68%) MCDST
13 5 (1.68%) MCITP
14 3 (1.01%) CCNA
14 3 (1.01%) Cisco Certification
15 2 (0.67%) DV Cleared
16 1 (0.34%) AWS Certification
16 1 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (7.07%) SLA
2 1 (0.34%) Cyber Essentials
2 1 (0.34%) GDPR
2 1 (0.34%) ISO/IEC 27001
2 1 (0.34%) PCI DSS
System Software
1 209 (70.37%) Active Directory
2 68 (22.90%) VMware Infrastructure
3 51 (17.17%) Hyper-V
4 14 (4.71%) VMware ESXi
5 12 (4.04%) Virtual Desktop
6 8 (2.69%) vSphere
7 6 (2.02%) VMware Workstation
8 5 (1.68%) XenApp
8 5 (1.68%) XenDesktop
Systems Management
1 65 (21.89%) Microsoft Intune
2 21 (7.07%) SCCM
3 11 (3.70%) vCenter Server
4 8 (2.69%) Failover Clustering
4 8 (2.69%) Jamf Pro
5 7 (2.36%) Autotask
6 6 (2.02%) SmoothWall
7 2 (0.67%) Ansible
7 2 (0.67%) Puppet
8 1 (0.34%) AirWatch
8 1 (0.34%) Dell DRAC
8 1 (0.34%) FortiGate
8 1 (0.34%) Opsgenie
8 1 (0.34%) SCOM
8 1 (0.34%) SCVMM
Vendors
1 202 (68.01%) Microsoft
2 91 (30.64%) VMware
3 30 (10.10%) Citrix
4 22 (7.41%) Apple
4 22 (7.41%) Cisco
5 21 (7.07%) Sophos
6 18 (6.06%) Veeam
7 17 (5.72%) HP
8 15 (5.05%) Google
9 12 (4.04%) Dell
10 8 (2.69%) Datto
11 7 (2.36%) Remedy
12 6 (2.02%) ESET
12 6 (2.02%) ServiceNow
13 5 (1.68%) Draytek
13 5 (1.68%) Meraki
13 5 (1.68%) Symantec
14 4 (1.35%) Salesforce
15 3 (1.01%) Sage
15 3 (1.01%) Webroot