2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £32,000 per year, according to job vacancies posted during the 6 months leading to 19 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 524 489 474
Rank change year-on-year -35 -15 +157
Permanent jobs requiring a 2nd Line Support Engineer 51 290 273
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.40% 0.46%
As % of the Job Titles category 0.14% 0.43% 0.52%
Number of salaries quoted 51 286 253
10th Percentile £28,500 £25,500 £24,900
25th Percentile £29,000 £26,500 £27,500
Median annual salary (50th Percentile) £32,000 £30,000 £31,500
Median % change year-on-year +6.67% -4.76% +5.00%
75th Percentile £34,500 £33,750 £35,000
90th Percentile £37,500 £37,500 £38,750
UK median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +4.39%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 36,142 67,932 52,599
% of permanent jobs with a recognized job title 90.79% 94.86% 89.20%
Number of salaries quoted 18,697 47,996 30,020
10th Percentile £26,987 £26,750 £29,750
25th Percentile £37,500 £35,000 £38,750
Median annual salary (50th Percentile) £51,564 £50,000 £53,000
Median % change year-on-year +3.13% -5.66% +6.00%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,320 £52,500 £60,000
% change year-on-year +5.37% -12.50% -

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 19 May 2025.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +53 15 £32,500 +8.33% 9
South East +38 13 £31,000 +3.33% 30
North of England -19 12 £30,000 - 20
East Midlands +23 9 £32,500 - 1
South West +66 7 £32,500 -2.26% 7
West Midlands +28 6 £35,000 +16.67% 7
North West -35 6 £31,375 +8.19% 8
Yorkshire +50 5 £30,000 -7.69% 2
East of England -6 4 £30,000 -7.69% 3
Scotland +115 1 £32,500 +8.33%
North East +20 1 £30,000 -6.98% 10
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 19 May 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 36 (70.59%) Microsoft 365
2 35 (68.63%) Windows
3 29 (56.86%) Microsoft
4 25 (49.02%) Active Directory
5 18 (35.29%) WAN
5 18 (35.29%) Windows Server
5 18 (35.29%) Social Skills
6 15 (29.41%) Driving Licence
7 14 (27.45%) Azure
8 13 (25.49%) VMware
8 13 (25.49%) Wi-Fi
8 13 (25.49%) LAN
9 12 (23.53%) Firewall
9 12 (23.53%) Windows 10
9 12 (23.53%) Customer Service
10 11 (21.57%) Microsoft Intune
10 11 (21.57%) Microsoft Exchange
11 10 (19.61%) VLAN
12 9 (17.65%) VMware Infrastructure
12 9 (17.65%) Cisco
13 8 (15.69%) SharePoint
13 8 (15.69%) Microsoft Office
13 8 (15.69%) DNS
13 8 (15.69%) OneDrive
13 8 (15.69%) Entra ID
14 7 (13.73%) Security Cleared
15 6 (11.76%) Windows 7
15 6 (11.76%) Hyper-V
15 6 (11.76%) User Experience
15 6 (11.76%) Analytical Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (21.57%) Microsoft Exchange
2 8 (15.69%) SharePoint
Applications
1 8 (15.69%) Microsoft Office
Cloud Services
1 36 (70.59%) Microsoft 365
2 14 (27.45%) Azure
3 8 (15.69%) Entra ID
3 8 (15.69%) OneDrive
4 3 (5.88%) Cloud Computing
5 1 (1.96%) Mimecast
Communications & Networking
1 18 (35.29%) WAN
2 13 (25.49%) LAN
2 13 (25.49%) Wi-Fi
3 12 (23.53%) Firewall
4 10 (19.61%) VLAN
5 8 (15.69%) DNS
6 5 (9.80%) DHCP
6 5 (9.80%) IPsec
6 5 (9.80%) SD-WAN
6 5 (9.80%) VPN
7 4 (7.84%) PBX
8 3 (5.88%) TCP/IP
8 3 (5.88%) VoIP
9 2 (3.92%) Intrusion Detection
10 1 (1.96%) Network Security
Database & Business Intelligence
1 2 (3.92%) Amazon RDS
2 1 (1.96%) SQL Server
General
1 18 (35.29%) Social Skills
2 6 (11.76%) Analytical Skills
2 6 (11.76%) Organisational Skills
3 5 (9.80%) Inclusion and Diversity
3 5 (9.80%) Telecoms
4 4 (7.84%) Advertising
5 2 (3.92%) Public Sector
Miscellaneous
1 15 (29.41%) Driving Licence
2 6 (11.76%) EPoS
3 3 (5.88%) Onboarding
4 1 (1.96%) Client/Server
4 1 (1.96%) Data Centre
4 1 (1.96%) PropTech
4 1 (1.96%) Self-Motivation
4 1 (1.96%) Virtual Team
Operating Systems
1 35 (68.63%) Windows
2 18 (35.29%) Windows Server
3 12 (23.53%) Windows 10
4 6 (11.76%) Windows 7
5 5 (9.80%) Linux
6 2 (3.92%) Windows Server 2016
6 2 (3.92%) Windows Server 2019
7 1 (1.96%) Apple iOS
7 1 (1.96%) Mac OS
Processes & Methodologies
1 12 (23.53%) Customer Service
2 6 (11.76%) Cybersecurity
2 6 (11.76%) ITIL
2 6 (11.76%) Problem-Solving
2 6 (11.76%) User Experience
3 5 (9.80%) Migration
4 4 (7.84%) CRM
4 4 (7.84%) Security Monitoring
4 4 (7.84%) Service Delivery
5 3 (5.88%) Agile
5 3 (5.88%) Antivirus Management
5 3 (5.88%) Data Protection
5 3 (5.88%) ITSM
5 3 (5.88%) Mentoring
5 3 (5.88%) Proactive Monitoring
6 2 (3.92%) Continuous Improvement
6 2 (3.92%) Infrastructure Management
6 2 (3.92%) Mobile Device Management
6 2 (3.92%) Network Design
6 2 (3.92%) Network Monitoring
Programming Languages
1 2 (3.92%) PowerShell
Qualifications
1 7 (13.73%) Security Cleared
2 5 (9.80%) CCNA
2 5 (9.80%) Cisco Certification
2 5 (9.80%) SC Cleared
3 4 (7.84%) Degree
4 2 (3.92%) ITIL Certification
5 1 (1.96%) Computer Science Degree
5 1 (1.96%) DBS Check
5 1 (1.96%) Microsoft Certification
Quality Assurance & Compliance
1 4 (7.84%) SLA
2 2 (3.92%) ISO 9000
System Software
1 25 (49.02%) Active Directory
2 9 (17.65%) VMware Infrastructure
3 6 (11.76%) Hyper-V
4 2 (3.92%) Virtual Desktop
4 2 (3.92%) XenApp
Systems Management
1 11 (21.57%) Microsoft Intune
2 3 (5.88%) SCCM
3 2 (3.92%) SCOM
3 2 (3.92%) SCSM
4 1 (1.96%) Backup Exec
Vendors
1 29 (56.86%) Microsoft
2 13 (25.49%) VMware
3 9 (17.65%) Cisco
4 4 (7.84%) HP
5 3 (5.88%) Citrix
5 3 (5.88%) Dell
5 3 (5.88%) Draytek
5 3 (5.88%) Meraki
5 3 (5.88%) SonicWALL
5 3 (5.88%) Ubiquiti
5 3 (5.88%) WatchGuard
6 2 (3.92%) CheckPoint
6 2 (3.92%) Fujitsu
7 1 (1.96%) Apple
7 1 (1.96%) Sophos
7 1 (1.96%) Thales
7 1 (1.96%) Veritas