Period
to 9 December 2018

The median contractor rate for a 1st Line Service Desk Analyst was £118 per day in advertised job vacancies during the 6 months to 9 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
UK
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 733 708 709
Rank change year-on-year -25 +1 -9
Contract jobs requiring a 1st Line Service Desk Analyst 164 178 185
As % of all contract IT jobs advertised in the UK 0.16% 0.17% 0.18%
As % of the Job Titles category 0.17% 0.18% 0.19%
Number of daily rates quoted 109 118 81
UK median daily rate £118 £120 £125
Median daily rate % change year-on-year -1.67% -4.00% -
10th Percentile £100 £103 £103
90th Percentile £173 £153 £195
UK excluding London median daily rate £111 £120 £120
% change year-on-year -7.50% - -4.00%
Number of hourly rates quoted 45 45 62
UK median hourly rate £13.50 £12.50 £11.75
Median hourly rate % change year-on-year +8.00% +6.38% -16.07%
10th Percentile £10.46 £9.54 £9.50
90th Percentile £16.28 £18.00 £16.73
UK excluding London median hourly rate £13.25 £12.50 £11.17
% change year-on-year +6.00% +11.91% -17.26%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,876 97,253 98,078
% of contract IT jobs with a recognized job title 94.76% 94.93% 94.79%
Number of daily rates quoted 65,458 64,424 63,970
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +4.94%
10th Percentile £270 £258 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £393
% change year-on-year +6.25% +1.91% +4.67%
Number of hourly rates quoted 3,055 2,850 3,319
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.79 £10.50
90th Percentile £48.75 £47.83 £47.50
UK excluding London median hourly rate £17.50 £17.74 £17.50
% change year-on-year -1.35% +1.37% -

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 9 December 2018.

Contractor daily rate histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 158 £118 -1.42% 9
UK excluding London -83 86 £111 -7.50% 7
London +53 75 £120 -7.69% 2
North of England -7 29 £111 -3.48% 3
South East -30 26 £128 +6.25% 1
North West -2 20 £111 +16.84% 2
Midlands -20 15 £115 +0.46% 2
West Midlands -28 10 £118 +2.17% 1
South West -34 7 £113 +2.27%
Yorkshire -16 6 £111 -3.26% 1
East of England -23 6 £103 -21.15% 1
East Midlands +8 5 £114 - 1
North East -7 3 £165 -
Scotland -16 2 £108 -3.37%
Wales -38 1 - -

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 9 December 2018, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Service Desk Analyst in the job title.

1 112 (68.29%) Active Directory
2 100 (60.98%) Windows
3 70 (42.68%) Microsoft
4 58 (35.37%) Microsoft Office
5 47 (28.66%) ITIL
6 36 (21.95%) Citrix
6 36 (21.95%) ServiceNow
6 36 (21.95%) Windows 10
7 34 (20.73%) Windows 7
8 30 (18.29%) SLA
9 29 (17.68%) MS Exchange
10 28 (17.07%) Service Management
11 27 (16.46%) Remedy
12 25 (15.24%) Office 365
13 18 (10.98%) ITSM
14 17 (10.37%) Finance
14 17 (10.37%) Windows XP
15 16 (9.76%) VPN
15 16 (9.76%) SCCM
16 15 (9.15%) Problem-Solving
17 14 (8.54%) ITIL V3
17 14 (8.54%) Blackberry
18 13 (7.93%) ITIL Certification
18 13 (7.93%) Android
18 13 (7.93%) Retail
19 12 (7.32%) Apple
19 12 (7.32%) Management Information System
20 11 (6.71%) Exchange Server 2010
20 11 (6.71%) iPhone
21 10 (6.10%) Ivanti

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (17.68%) MS Exchange
2 11 (6.71%) Exchange Server 2010
3 9 (5.49%) Blackberry Enterprise Server
4 4 (2.44%) Skype for Business
5 3 (1.83%) Exchange Server 2003
6 1 (0.61%) Exchange Server 2007
Applications
1 58 (35.37%) Microsoft Office
2 8 (4.88%) Microsoft Excel
Business Applications
1 1 (0.61%) Dynamics NAV
Cloud Services
1 25 (15.24%) Office 365
2 1 (0.61%) G Suite
2 1 (0.61%) Google Drive
2 1 (0.61%) Microsoft Azure
Communications & Networking
1 16 (9.76%) VPN
2 10 (6.10%) Remote Desktop
3 9 (5.49%) DHCP
3 9 (5.49%) DNS
4 8 (4.88%) TCP/IP
5 7 (4.27%) Skype
6 4 (2.44%) Extranet
7 2 (1.22%) Unified Communications
7 2 (1.22%) Wireless
8 1 (0.61%) Firewall
8 1 (0.61%) FTP
8 1 (0.61%) LAN
8 1 (0.61%) PBX
8 1 (0.61%) VoIP
Database & Business Intelligence
1 1 (0.61%) SQL Server
1 1 (0.61%) SQL Server 2008
General
1 17 (10.37%) Finance
2 13 (7.93%) Retail
3 9 (5.49%) Telecoms
4 5 (3.05%) Advertising
4 5 (3.05%) French Language
5 3 (1.83%) Law
6 2 (1.22%) Italian Language
6 2 (1.22%) Legal
6 2 (1.22%) Portuguese Language
7 1 (0.61%) Aerospace
7 1 (0.61%) Automotive
7 1 (0.61%) Banking
7 1 (0.61%) German Language
7 1 (0.61%) Local Government
7 1 (0.61%) Manufacturing
7 1 (0.61%) Publishing
7 1 (0.61%) Russian Language
Libraries, Frameworks & Software Standards
1 1 (0.61%) COM
1 1 (0.61%) CSS
1 1 (0.61%) HTML
Miscellaneous
1 14 (8.54%) Blackberry
2 12 (7.32%) Management Information System
3 11 (6.71%) iPhone
4 10 (6.10%) EPoS
5 6 (3.66%) Smartphone
6 5 (3.05%) Self-Motivation
7 3 (1.83%) iPad
8 1 (0.61%) Analytical Skills
8 1 (0.61%) NHS
Operating Systems
1 100 (60.98%) Windows
2 36 (21.95%) Windows 10
3 34 (20.73%) Windows 7
4 17 (10.37%) Windows XP
5 13 (7.93%) Android
6 9 (5.49%) Windows Mobile
7 8 (4.88%) Mac OS X
8 7 (4.27%) Windows Server 2012
9 5 (3.05%) Windows Server
10 4 (2.44%) Windows 8
10 4 (2.44%) Windows Server 2008
11 3 (1.83%) Apple iOS
11 3 (1.83%) Mac OS
12 1 (0.61%) Linux
12 1 (0.61%) Unix
Processes & Methodologies
1 47 (28.66%) ITIL
2 28 (17.07%) Service Management
3 18 (10.98%) ITSM
4 15 (9.15%) Problem-Solving
5 14 (8.54%) ITIL V3
6 10 (6.10%) Root Cause Analysis
7 9 (5.49%) BCP
7 9 (5.49%) Disaster Recovery
7 9 (5.49%) Information Security
8 6 (3.66%) Service Delivery
9 5 (3.05%) Coaching
9 5 (3.05%) Continuous Improvement
10 4 (2.44%) Incident Management
10 4 (2.44%) Ticket Management
11 3 (1.83%) Break/Fix
11 3 (1.83%) Business Intelligence
12 2 (1.22%) Asset Management
12 2 (1.22%) Investment Management
12 2 (1.22%) Stakeholder Management
13 1 (0.61%) Statistics
Programming Languages
1 3 (1.83%) SQL
2 1 (0.61%) JavaScript
Qualifications
1 13 (7.93%) ITIL Certification
2 7 (4.27%) Degree
3 6 (3.66%) Security Cleared
4 4 (2.44%) SC Cleared
5 2 (1.22%) Microsoft Certification
6 1 (0.61%) DV Cleared
6 1 (0.61%) MCP
Quality Assurance & Compliance
1 30 (18.29%) SLA
2 1 (0.61%) QA
System Software
1 112 (68.29%) Active Directory
2 6 (3.66%) Virtual Desktop
3 2 (1.22%) VMware Infrastructure
4 1 (0.61%) vSphere
4 1 (0.61%) XenApp
Systems Management
1 16 (9.76%) SCCM
2 10 (6.10%) AirWatch
3 2 (1.22%) Systems Management Server (SMS)
4 1 (0.61%) Microsoft Intune
Vendors
1 70 (42.68%) Microsoft
2 36 (21.95%) Citrix
2 36 (21.95%) ServiceNow
3 27 (16.46%) Remedy
4 12 (7.32%) Apple
5 10 (6.10%) Ivanti
6 4 (2.44%) Cisco
7 3 (1.83%) Avaya
7 3 (1.83%) HP
8 2 (1.22%) Google
8 2 (1.22%) SAP
8 2 (1.22%) VMware
9 1 (0.61%) Adobe
9 1 (0.61%) Dell
9 1 (0.61%) Intel
9 1 (0.61%) McAfee
9 1 (0.61%) NetApp
9 1 (0.61%) Polycom
9 1 (0.61%) Sophos
9 1 (0.61%) Veritas