Period
to 25 May 2018

The median contractor rate for a 1st Line Service Desk Analyst was £120 per day in advertised job vacancies during the 6 months to 25 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
UK
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 735 700 681
Rank change year-on-year -35 -19 -91
Contract jobs requiring a 1st Line Service Desk Analyst 153 135 199
As % of all contract IT jobs advertised in the UK 0.15% 0.15% 0.19%
As % of the Job Titles category 0.16% 0.16% 0.20%
Number of daily rates quoted 74 81 64
UK median daily rate £120 £125 £114
Median daily rate % change year-on-year -4.00% +9.89% -15.74%
10th Percentile £101 £103 £94
90th Percentile £153 £175 £161
UK excluding London median daily rate £120 £125 £110
% change year-on-year -4.00% +13.64% -16.98%
Number of hourly rates quoted 60 42 96
UK median hourly rate £11.41 £16.00 £13.00
Median hourly rate % change year-on-year -28.67% +23.08% +4.00%
10th Percentile £10.16 £11.17 £10.12
90th Percentile £18.03 £18.00 £20.38
UK excluding London median hourly rate £11.33 £16.00 £13.00
% change year-on-year -29.22% +23.08% +4.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,302 85,805 100,552
% of contract IT jobs with a recognized job title 94.87% 94.92% 95.10%
Number of daily rates quoted 63,219 55,693 65,164
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £263 £253
90th Percentile £631 £613 £600
UK excluding London median daily rate £411 £400 £388
% change year-on-year +2.69% +3.23% +3.33%
Number of hourly rates quoted 3,024 2,888 3,149
UK median hourly rate £18.00 £18.75 £20.00
Median hourly rate % change year-on-year -3.97% -6.28% +14.29%
10th Percentile £10.88 £10.75 £10.50
90th Percentile £47.83 £50.00 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.50
% change year-on-year -2.78% -7.69% +16.63%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 25 May 2018.

Contractor daily rate histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 25 May 2018.

Contractor hourly rate histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 25 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -43 133 £120 -4.00% 14
UK excluding London -26 109 £120 -4.00% 9
London -42 38 £110 -10.20% 5
South East -26 33 £120 -7.69% 1
North of England -28 25 £120 -4.00% 7
Midlands -5 18 £114 +35.47% 1
East of England +16 16 £130 +37.93%
East Midlands +10 15 £102 -
North West -16 15 £120 -7.69% 5
Wales 0 14 £123 +28.95%
Yorkshire -28 7 £110 -12.00% 2
South West +6 3 £114 -28.46%
West Midlands -32 3 £125 +47.93% 1
North East - 3 - -

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 May 2018, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Service Desk Analyst in the job title.

1 90 (58.82%) Windows
2 80 (52.29%) Microsoft
3 75 (49.02%) Active Directory
4 55 (35.95%) ITIL
5 50 (32.68%) Microsoft Office
6 36 (23.53%) Windows 7
7 30 (19.61%) Windows 10
8 26 (16.99%) Service Management
8 26 (16.99%) SLA
9 18 (11.76%) MS Exchange
10 17 (11.11%) HP
10 17 (11.11%) Office 365
11 16 (10.46%) ITSM
12 15 (9.80%) Problem-Solving
13 14 (9.15%) ServiceNow
14 13 (8.50%) Finance
14 13 (8.50%) ITIL Certification
14 13 (8.50%) VPN
15 11 (7.19%) Citrix
15 11 (7.19%) Management Information System
15 11 (7.19%) Security Cleared
16 9 (5.88%) SC Cleared
16 9 (5.88%) Incident Management
16 9 (5.88%) Ivanti
16 9 (5.88%) DNS
16 9 (5.88%) DHCP
16 9 (5.88%) TCP/IP
17 8 (5.23%) Problem Management
17 8 (5.23%) Smartphone
17 8 (5.23%) Root Cause Analysis

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.76%) MS Exchange
2 3 (1.96%) JBoss
2 3 (1.96%) Tomcat
3 2 (1.31%) Exchange Server 2007
4 1 (0.65%) Exchange Server 2010
4 1 (0.65%) SharePoint
4 1 (0.65%) Skype for Business
Applications
1 50 (32.68%) Microsoft Office
2 4 (2.61%) Microsoft Excel
3 1 (0.65%) Microsoft PowerPoint
Business Applications
1 6 (3.92%) assyst
Cloud Services
1 17 (11.11%) Office 365
2 1 (0.65%) Dropbox
Communications & Networking
1 13 (8.50%) VPN
2 9 (5.88%) DHCP
2 9 (5.88%) DNS
2 9 (5.88%) TCP/IP
3 7 (4.58%) Remote Desktop
4 3 (1.96%) LAN
4 3 (1.96%) Skype
4 3 (1.96%) WAN
5 2 (1.31%) SMS
5 2 (1.31%) VoIP
5 2 (1.31%) Wi-Fi
6 1 (0.65%) Broadband
6 1 (0.65%) Extranet
6 1 (0.65%) Firewall
6 1 (0.65%) Intranet
General
1 13 (8.50%) Finance
2 7 (4.58%) Retail
2 7 (4.58%) Telecoms
3 4 (2.61%) German Language
3 4 (2.61%) Law
3 4 (2.61%) Legal
4 3 (1.96%) Banking
4 3 (1.96%) Investment Banking
4 3 (1.96%) Publishing
5 2 (1.31%) French Language
5 2 (1.31%) Front Office
5 2 (1.31%) Local Government
Miscellaneous
1 11 (7.19%) Management Information System
2 8 (5.23%) Self-Motivation
2 8 (5.23%) Smartphone
3 7 (4.58%) Analytical Skills
4 6 (3.92%) Mobile Computing
5 5 (3.27%) NHS
6 4 (2.61%) CMDB
7 3 (1.96%) EPoS
8 2 (1.31%) Computer Science
8 2 (1.31%) User Experience
9 1 (0.65%) Driving Licence
9 1 (0.65%) iPad
Operating Systems
1 90 (58.82%) Windows
2 36 (23.53%) Windows 7
3 30 (19.61%) Windows 10
4 6 (3.92%) Android
4 6 (3.92%) Mac OS X
4 6 (3.92%) Windows 8
5 5 (3.27%) Windows Server
6 3 (1.96%) Apple iOS
7 2 (1.31%) Windows 2000
7 2 (1.31%) Windows Server 2003
8 1 (0.65%) Mac OS
8 1 (0.65%) Windows Server 2008
8 1 (0.65%) Windows Server 2012
Processes & Methodologies
1 55 (35.95%) ITIL
2 26 (16.99%) Service Management
3 16 (10.46%) ITSM
4 15 (9.80%) Problem-Solving
5 9 (5.88%) Incident Management
6 8 (5.23%) Problem Management
6 8 (5.23%) Root Cause Analysis
7 7 (4.58%) Service Delivery
8 6 (3.92%) Continuous Improvement
9 5 (3.27%) Collaborative Working
9 5 (3.27%) Decision-Making
9 5 (3.27%) Ticket Management
10 4 (2.61%) Configuration Management
10 4 (2.61%) ITIL V3
11 3 (1.96%) Migration
12 2 (1.31%) CRM
12 2 (1.31%) Document Management
12 2 (1.31%) Network Management
12 2 (1.31%) Patch Management
12 2 (1.31%) Time Management
Programming Languages
1 4 (2.61%) SQL
2 2 (1.31%) C
2 2 (1.31%) Java
Qualifications
1 13 (8.50%) ITIL Certification
2 11 (7.19%) Security Cleared
3 9 (5.88%) SC Cleared
4 4 (2.61%) MCP
5 3 (1.96%) ITIL Foundation Certificate
5 3 (1.96%) MOS
6 2 (1.31%) DBS Check
6 2 (1.31%) Degree
6 2 (1.31%) Microsoft Certification
7 1 (0.65%) DV Cleared
7 1 (0.65%) MCSA
Quality Assurance & Compliance
1 26 (16.99%) SLA
2 4 (2.61%) QA
System Software
1 75 (49.02%) Active Directory
2 4 (2.61%) Terminal Services
3 3 (1.96%) VMware Infrastructure
4 1 (0.65%) Virtual Servers
Systems Management
1 7 (4.58%) AirWatch
2 5 (3.27%) Systems Management Server (SMS)
3 4 (2.61%) SCCM
4 3 (1.96%) DameWare
5 2 (1.31%) OVSD
6 1 (0.65%) WSUS
Vendors
1 80 (52.29%) Microsoft
2 17 (11.11%) HP
3 14 (9.15%) ServiceNow
4 11 (7.19%) Citrix
5 9 (5.88%) Ivanti
6 5 (3.27%) VMware
7 3 (1.96%) Apple
7 3 (1.96%) Sun
8 2 (1.31%) Dell
8 2 (1.31%) Remedy
8 2 (1.31%) Wyse
9 1 (0.65%) Aderant
9 1 (0.65%) Adobe
9 1 (0.65%) Cisco
9 1 (0.65%) iManage
9 1 (0.65%) SAP