Period
to 15 February 2019

The median contractor rate for a 1st Line Service Desk Analyst was £125 per day in advertised job vacancies during the 6 months to 15 February 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
UK
6 months to
15 Feb 2019
Same period 2018 Same period 2017
Rank 726 705 707
Rank change year-on-year -21 +2 +3
Contract jobs requiring a 1st Line Service Desk Analyst 137 172 165
As % of all contract IT jobs advertised in the UK 0.14% 0.17% 0.17%
As % of the Job Titles category 0.15% 0.18% 0.18%
Number of daily rates quoted 95 99 76
UK median daily rate £125 £123 £128
Median daily rate % change year-on-year +2.04% -3.92% +6.25%
10th Percentile £98 £100 £103
90th Percentile £188 £148 £194
UK excluding London median daily rate £115 £123 £125
% change year-on-year -6.12% -2.00% +4.17%
Number of hourly rates quoted 28 57 58
UK median hourly rate £13.25 £11.33 £12.00
Median hourly rate % change year-on-year +17.00% -5.63% -11.11%
10th Percentile £10.52 £10.10 £10.00
90th Percentile £15.40 £18.00 £17.08
UK excluding London median hourly rate £12.68 £11.33 £11.50
% change year-on-year +11.92% -1.52% -11.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,797 96,202 91,166
% of contract IT jobs with a recognized job title 94.63% 94.88% 94.86%
Number of daily rates quoted 62,076 63,816 59,505
UK median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £275 £263 £251
90th Percentile £644 £625 £606
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +4.58%
Number of hourly rates quoted 2,933 2,871 3,250
UK median hourly rate £18.70 £18.70 £18.00
Median hourly rate % change year-on-year - +3.89% -5.23%
10th Percentile £11.00 £10.88 £10.62
90th Percentile £48.75 £48.50 £47.50
UK excluding London median hourly rate £17.50 £17.50 £17.50

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 15 February 2019.

Contractor daily rate histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 15 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 133 £125 - 8
UK excluding London -81 69 £115 -6.12% 7
London +39 65 £130 +6.12% 1
North of England -9 29 £112 -6.88% 3
North West +3 22 £111 -7.50% 2
South East -18 16 £138 +14.58% 2
Midlands -4 14 £115 +0.46% 1
East Midlands +2 7 £113 -1.18%
West Midlands -18 7 £115 -2.13% 1
Yorkshire -17 6 £113 -10.00% 1
South West -30 5 £113 +9.76%
East of England -3 4 £88 -32.69% 1
North East -13 1 - -
Wales -18 1 - -

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 February 2019, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Service Desk Analyst in the job title.

1 92 (67.15%) Active Directory
2 87 (63.50%) Windows
3 56 (40.88%) Microsoft
4 54 (39.42%) Microsoft Office
5 46 (33.58%) ITIL
6 39 (28.47%) Windows 10
7 34 (24.82%) Windows 7
8 29 (21.17%) MS Exchange
8 29 (21.17%) Service Management
9 28 (20.44%) Citrix
10 22 (16.06%) SLA
10 22 (16.06%) ServiceNow
10 22 (16.06%) Office 365
11 19 (13.87%) Finance
12 18 (13.14%) Remedy
13 17 (12.41%) Android
14 16 (11.68%) ITSM
15 15 (10.95%) Exchange Server 2010
16 14 (10.22%) Windows XP
16 14 (10.22%) SCCM
17 13 (9.49%) ITIL Certification
17 13 (9.49%) ITIL V3
17 13 (9.49%) Problem-Solving
18 11 (8.03%) Windows Server 2012
18 11 (8.03%) Blackberry
18 11 (8.03%) iPhone
19 10 (7.30%) Information Security
19 10 (7.30%) Management Information System
20 9 (6.57%) Disaster Recovery
20 9 (6.57%) Blackberry Enterprise Server

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (21.17%) MS Exchange
2 15 (10.95%) Exchange Server 2010
3 9 (6.57%) Blackberry Enterprise Server
4 6 (4.38%) Skype for Business
5 2 (1.46%) Exchange Server 2003
5 2 (1.46%) Exchange Server 2007
6 1 (0.73%) SharePoint
Applications
1 54 (39.42%) Microsoft Office
2 5 (3.65%) Microsoft Excel
Business Applications
1 1 (0.73%) Dynamics CRM
1 1 (0.73%) Dynamics NAV
Cloud Services
1 22 (16.06%) Office 365
2 2 (1.46%) G Suite
2 2 (1.46%) Google Drive
2 2 (1.46%) Microsoft Azure
3 1 (0.73%) Azure Active Directory
Communications & Networking
1 8 (5.84%) VPN
2 7 (5.11%) Skype
3 6 (4.38%) TCP/IP
4 5 (3.65%) Remote Desktop
5 4 (2.92%) Extranet
5 4 (2.92%) LAN
5 4 (2.92%) PABX
6 2 (1.46%) DHCP
6 2 (1.46%) DNS
6 2 (1.46%) Unified Communications
6 2 (1.46%) VoIP
7 1 (0.73%) Firewall
7 1 (0.73%) FTP
7 1 (0.73%) PBX
7 1 (0.73%) Wireless
Database & Business Intelligence
1 2 (1.46%) SQL Server
1 2 (1.46%) SQL Server 2008
General
1 19 (13.87%) Finance
2 8 (5.84%) Retail
3 6 (4.38%) Banking
3 6 (4.38%) Law
4 4 (2.92%) Advertising
4 4 (2.92%) Aerospace
4 4 (2.92%) Legal
4 4 (2.92%) Manufacturing
5 2 (1.46%) Telecoms
6 1 (0.73%) Investment Banking
6 1 (0.73%) Local Government
6 1 (0.73%) Retail Banking
6 1 (0.73%) Russian Language
Miscellaneous
1 11 (8.03%) Blackberry
1 11 (8.03%) iPhone
2 10 (7.30%) Management Information System
3 9 (6.57%) EPoS
4 4 (2.92%) Handset
5 3 (2.19%) Analytical Skills
6 2 (1.46%) Self-Motivation
7 1 (0.73%) iPad
7 1 (0.73%) NHS
7 1 (0.73%) Smartphone
7 1 (0.73%) Video Conferencing
Operating Systems
1 87 (63.50%) Windows
2 39 (28.47%) Windows 10
3 34 (24.82%) Windows 7
4 17 (12.41%) Android
5 14 (10.22%) Windows XP
6 11 (8.03%) Windows Server 2012
7 9 (6.57%) Windows Mobile
7 9 (6.57%) Windows Server 2008
8 6 (4.38%) Apple iOS
9 5 (3.65%) Windows 8
9 5 (3.65%) Windows Server
10 2 (1.46%) Mac OS X
11 1 (0.73%) Mac OS
Processes & Methodologies
1 46 (33.58%) ITIL
2 29 (21.17%) Service Management
3 16 (11.68%) ITSM
4 13 (9.49%) ITIL V3
4 13 (9.49%) Problem-Solving
5 10 (7.30%) Information Security
6 9 (6.57%) BCP
6 9 (6.57%) Disaster Recovery
6 9 (6.57%) Incident Management
7 8 (5.84%) Root Cause Analysis
7 8 (5.84%) Service Delivery
8 7 (5.11%) Business Intelligence
9 6 (4.38%) CRM
10 5 (3.65%) Coaching
11 3 (2.19%) Break/Fix
11 3 (2.19%) Ticket Management
12 2 (1.46%) Collaborative Working
12 2 (1.46%) Continuous Improvement
12 2 (1.46%) Stakeholder Management
12 2 (1.46%) Time Management
Programming Languages
1 2 (1.46%) SQL
Qualifications
1 13 (9.49%) ITIL Certification
2 6 (4.38%) Degree
2 6 (4.38%) Security Cleared
3 5 (3.65%) SC Cleared
4 2 (1.46%) DV Cleared
4 2 (1.46%) Microsoft Certification
5 1 (0.73%) ITIL Foundation Certificate
5 1 (0.73%) MOS
Quality Assurance & Compliance
1 22 (16.06%) SLA
2 1 (0.73%) QA
System Software
1 92 (67.15%) Active Directory
2 3 (2.19%) Virtual Desktop
3 2 (1.46%) VMware Infrastructure
4 1 (0.73%) vSphere
4 1 (0.73%) XenApp
Systems Management
1 14 (10.22%) SCCM
2 7 (5.11%) AirWatch
3 1 (0.73%) Microsoft Intune
3 1 (0.73%) OVSD
3 1 (0.73%) Symantec Endpoint Protection
Vendors
1 56 (40.88%) Microsoft
2 28 (20.44%) Citrix
3 22 (16.06%) ServiceNow
4 18 (13.14%) Remedy
5 9 (6.57%) Apple
6 8 (5.84%) Ivanti
7 6 (4.38%) Cisco
8 5 (3.65%) Sophos
9 4 (2.92%) Google
9 4 (2.92%) Mitel
10 2 (1.46%) Adobe
10 2 (1.46%) Avaya
10 2 (1.46%) HP
10 2 (1.46%) SAP
10 2 (1.46%) VMware
11 1 (0.73%) Dell
11 1 (0.73%) Intel
11 1 (0.73%) Symantec
11 1 (0.73%) Veritas
11 1 (0.73%) webMethods