The median contractor rate for a 1st Line Service Desk Analyst was £130 per day in advertised job vacancies during the 3 months to 27 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
First Line Service Desk Analyst
UK
Rank 516 550 502
Rank change year-on-year +34 -48  
Contract jobs requiring a 1st Line Service Desk Analyst 67 90 129
As % of all contract IT jobs advertised in the UK 0.15% 0.17% 0.24%
As % of the Job Titles category 0.16% 0.18% 0.25%
Number of daily rates quoted 32 25 59
Median daily rate £130 £110 £135
Median daily rate % change year-on-year +18.18% -18.51%  
90% offered a daily rate of more than £89 £90 £81
10% offered a daily rate of more than £173 £158 £175
UK excluding London median daily rate £130 £110 £135
% change year-on-year +18.18% -18.51%  
Number of hourly rates quoted 26 46 48
Median hourly rate £15.50 £13.50 £12.82
Median hourly rate % change year-on-year +14.81% +5.30%  
90% offered a hourly rate of more than £11.17 £10.72 £9.50
10% offered a hourly rate of more than £18.00 £22.00 £18.50
UK excluding London median hourly rate £16.00 £13.00 £12.82
% change year-on-year +23.07% +1.40%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42574 50675 51233
As % of all contract IT job vacancies advertised in the UK 94.79% 95.19% 94.83%
Number of daily rates quoted 27643 32785 30936
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1490 1588 2053
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £47.93 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

1st Line Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Service Desk Analyst in the job title.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 63 £130 +18.18% 12
South East +4 17 £130 -16.12% 3
London +17 14 £144 +15.00% 1
North West +31 10 £135 +25.58%
West Midlands +20 7 £84 -67.69% 3
Yorkshire +16 7 £125 +13.63% 1
Hampshire +9 5 - - 1
East Midlands -2 5 - - 2
Oxfordshire -9 5 £145 -
Cardiff +18 4 - -
South Wales +9 4 - -
Coventry +7 4 - - 3
North Yorkshire +7 4 £125 +25.00%
Wales +4 4 - -
Northamptonshire - 4 - - 2
Cumbria - 4 - -
Havant - 4 - -
Northampton - 4 - - 1
West Yorkshire +13 3 £125 +13.63% 1
Leeds +11 3 £125 +13.63%
Milton Keynes +2 3 - -
Kidlington -2 3 £145 -
Buckinghamshire -7 3 - -
Cheshire - 3 £140 -
Berkshire - 3 £130 -
Warrington - 3 £140 -
Warwick - 3 £84 -
Warwickshire - 3 £84 -
York +13 2 £125 +25.00%
South West +5 2 £160 - 1

1st Line Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 March 2017, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Service Desk Analyst in the job title.

1 114 (69.94%) Windows
2 97 (59.51%) Active Directory
3 80 (49.08%) MS Office
4 69 (42.33%) Windows 7
5 67 (41.10%) Microsoft
6 66 (40.49%) ITIL
7 39 (23.93%) MS Excel
8 29 (17.79%) Service Management
9 27 (16.56%) Citrix
10 24 (14.72%) Analytical Skills
11 23 (14.11%) Problem Management
12 22 (13.50%) Windows XP
13 19 (11.66%) Blackberry
14 16 (9.82%) MS Exchange
15 15 (9.20%) Legal
16 14 (8.59%) iPhone
16 14 (8.59%) SLA
16 14 (8.59%) ITSM
17 13 (7.98%) Law
17 13 (7.98%) Incident Management
18 12 (7.36%) Security Cleared
18 12 (7.36%) Blackberry Enterprise Server
18 12 (7.36%) Lotus
18 12 (7.36%) IBM Notes
19 11 (6.75%) SC Cleared
20 10 (6.13%) Windows 10
20 10 (6.13%) ServiceNow
20 10 (6.13%) iPad
20 10 (6.13%) MCP
20 10 (6.13%) Microsoft Certification

1st Line Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.82%) MS Exchange
2 12 (7.36%) Blackberry Enterprise Server
2 12 (7.36%) IBM Notes
3 6 (3.68%) Exchange Server 2007
4 5 (3.07%) Exchange Server 2010
5 4 (2.45%) Exchange Server 2013
6 3 (1.84%) Skype for Business
7 1 (0.61%) Exchange Server 2003
7 1 (0.61%) SharePoint
Applications
1 80 (49.08%) MS Office
2 39 (23.93%) MS Excel
3 1 (0.61%) Spreadsheet
Business Applications
1 1 (0.61%) Dynamics AX
1 1 (0.61%) Dynamics NAV
Cloud Services
1 3 (1.84%) Office 365
Communications & Networking
1 8 (4.91%) Internet
2 6 (3.68%) Remote Desktop
3 5 (3.07%) VPN
4 4 (2.45%) DHCP
4 4 (2.45%) DNS
4 4 (2.45%) Firewall
4 4 (2.45%) TCP/IP
5 2 (1.23%) LAN
5 2 (1.23%) Skype
6 1 (0.61%) Intranet
6 1 (0.61%) VoIP
6 1 (0.61%) WAN
General
1 15 (9.20%) Legal
2 13 (7.98%) Law
3 8 (4.91%) Finance
4 4 (2.45%) Manufacturing
5 3 (1.84%) Japanese Language
6 2 (1.23%) Retail
7 1 (0.61%) Back Office
7 1 (0.61%) French Language
7 1 (0.61%) Italian Language
7 1 (0.61%) Military
7 1 (0.61%) Pharmaceutical
7 1 (0.61%) Portuguese Language
7 1 (0.61%) Spanish Language
7 1 (0.61%) Telecoms
Miscellaneous
1 24 (14.72%) Analytical Skills
2 19 (11.66%) Blackberry
3 14 (8.59%) iPhone
4 10 (6.13%) iPad
5 7 (4.29%) Computer Science
6 5 (3.07%) Video Conferencing
7 4 (2.45%) Fat Client
7 4 (2.45%) Life Science
7 4 (2.45%) Thin Client
8 2 (1.23%) EPoS
9 1 (0.61%) Client/Server
9 1 (0.61%) CMDB
9 1 (0.61%) Management Information System
9 1 (0.61%) Smartphone
Operating Systems
1 114 (69.94%) Windows
2 69 (42.33%) Windows 7
3 22 (13.50%) Windows XP
4 10 (6.13%) Windows 10
5 9 (5.52%) Windows Server
6 7 (4.29%) Windows Vista
7 5 (3.07%) Android
7 5 (3.07%) Windows 8
7 5 (3.07%) Windows Server 2008
8 4 (2.45%) Windows Server 2012
9 3 (1.84%) Mac OS X
10 2 (1.23%) Windows 2000
10 2 (1.23%) Windows Mobile
11 1 (0.61%) Apple iOS
11 1 (0.61%) Windows Server 2003
Processes & Methodologies
1 66 (40.49%) ITIL
2 29 (17.79%) Service Management
3 23 (14.11%) Problem Management
4 14 (8.59%) ITSM
5 13 (7.98%) Incident Management
6 10 (6.13%) Change Management
7 7 (4.29%) Root Cause Analysis
8 6 (3.68%) Email Management
8 6 (3.68%) ITIL V3
9 5 (3.07%) Infrastructure Management
9 5 (3.07%) Trend Analysis
10 3 (1.84%) CRM
11 2 (1.23%) Service Delivery
11 2 (1.23%) Ticket Management
11 2 (1.23%) Time Management
12 1 (0.61%) Customer Requirements
12 1 (0.61%) Cybersecurity
12 1 (0.61%) Knowledge Management
12 1 (0.61%) Network Management
12 1 (0.61%) Software Licensing
Programming Languages
1 2 (1.23%) SQL
Qualifications
1 12 (7.36%) Security Cleared
2 11 (6.75%) SC Cleared
3 10 (6.13%) MCP
3 10 (6.13%) Microsoft Certification
4 6 (3.68%) ITIL Certification
5 5 (3.07%) Degree
5 5 (3.07%) MOS
6 4 (2.45%) MCSA
6 4 (2.45%) MCSE
7 3 (1.84%) ITIL Foundation Certificate
8 1 (0.61%) A+ Certification
8 1 (0.61%) DBS Check
8 1 (0.61%) DV Cleared
8 1 (0.61%) HND
8 1 (0.61%) MCTS
Quality Assurance & Compliance
1 14 (8.59%) SLA
System Software
1 97 (59.51%) Active Directory
2 7 (4.29%) VMware Infrastructure
3 3 (1.84%) XenApp
Systems Management
1 10 (6.13%) Systems Management Server (SMS)
2 7 (4.29%) SCCM
3 2 (1.23%) OVSD
4 1 (0.61%) DameWare
Vendors
1 67 (41.10%) Microsoft
2 27 (16.56%) Citrix
3 12 (7.36%) Lotus
4 10 (6.13%) ServiceNow
5 9 (5.52%) HP
6 8 (4.91%) VMware
7 7 (4.29%) Cisco
8 5 (3.07%) Apple
8 5 (3.07%) LANDesk
9 4 (2.45%) Polycom
10 3 (1.84%) iManage
10 3 (1.84%) Remedy
11 2 (1.23%) Dell
11 2 (1.23%) Intel
11 2 (1.23%) SAP
12 1 (0.61%) Compaq
12 1 (0.61%) IBM
12 1 (0.61%) Sophos
12 1 (0.61%) Veritas
12 1 (0.61%) Wyse
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 3 hours ago
Northampton, Northamptonshire
Lorien Resourcing
Rate: £11.17 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 3 days ago
Epsom, Surrey
TEKsystems
Rate: £100 - £125 per day
Posted: 6 days ago