Period
to 17 January 2018

The median contractor rate for a 1st Line Service Desk Analyst was £120 per day in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 727 690 687
Rank change year-on-year -37 -3 -115
Contract jobs requiring a 1st Line Service Desk Analyst 169 175 185
As % of all contract IT jobs advertised in the UK 0.17% 0.18% 0.17%
As % of the Job Titles category 0.18% 0.19% 0.18%
Number of daily rates quoted 105 82 67
UK median daily rate £120 £125 £120
Median daily rate % change year-on-year -4.00% +4.17% -14.29%
10th Percentile £97 £103 £100
90th Percentile £150 £194 £174
UK excluding London median daily rate £120 £123 £120
% change year-on-year -2.04% +2.08% -9.09%
Number of hourly rates quoted 48 59 103
UK median hourly rate £11.54 £12.00 £13.50
Median hourly rate % change year-on-year -3.85% -11.11% +8.00%
10th Percentile £9.74 £9.50 £10.01
90th Percentile £17.83 £16.80 £21.91
UK excluding London median hourly rate £11.33 £11.50 £13.00
% change year-on-year -1.52% -11.54% +4.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,102 92,258 100,985
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.95%
Number of daily rates quoted 63,208 60,233 64,366
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,777 3,239 3,822
UK median hourly rate £18.50 £18.00 £18.51
Median hourly rate % change year-on-year +2.78% -2.76% +12.18%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.14
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 17 January 2018.

Contractor daily rate histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 17 January 2018.

Contractor hourly rate histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 141 £120 -4.00% 26
UK excluding London +29 135 £120 -2.04% 22
South East -9 42 £120 -6.80% 5
London -37 26 £125 -28.57% 4
East of England -4 24 £130 +15.56% 3
North of England +13 21 £120 -2.04% 9
Midlands +10 21 £113 +15.51% 5
Wales +14 17 £123 +28.95%
West Midlands +3 13 £113 +33.93% 3
Yorkshire -3 11 £125 - 3
East Midlands +5 8 £114 -15.21% 2
North West +5 8 £108 -10.42% 3
South West +3 7 £110 -31.25%
Scotland -13 3 £111 -14.42%
North East +52 2 - - 3

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Service Desk Analyst in the job title.

1 94 (55.62%) Microsoft
2 91 (53.85%) Windows
3 90 (53.25%) Active Directory
4 69 (40.83%) ITIL
5 56 (33.14%) Microsoft Office
6 43 (25.44%) Windows 7
7 33 (19.53%) SLA
8 29 (17.16%) Office 365
9 26 (15.38%) Service Management
10 25 (14.79%) Windows 10
11 18 (10.65%) Finance
11 18 (10.65%) HP
12 14 (8.28%) Analytical Skills
13 13 (7.69%) Incident Management
13 13 (7.69%) Security Cleared
14 12 (7.10%) Smartphone
14 12 (7.10%) MS Exchange
14 12 (7.10%) ITSM
15 11 (6.51%) VPN
15 11 (6.51%) ITIL V3
15 11 (6.51%) SC Cleared
16 10 (5.92%) Mobile Computing
16 10 (5.92%) Windows Server
16 10 (5.92%) Problem Management
17 9 (5.33%) Management Information System
17 9 (5.33%) NHS
17 9 (5.33%) ServiceNow
17 9 (5.33%) Ticket Management
18 8 (4.73%) Citrix
18 8 (4.73%) Retail

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.10%) MS Exchange
2 6 (3.55%) Skype for Business
3 2 (1.18%) Exchange Server 2010
4 1 (0.59%) Exchange Server 2007
Applications
1 56 (33.14%) Microsoft Office
2 6 (3.55%) Microsoft Excel
3 2 (1.18%) Microsoft PowerPoint
Business Applications
1 1 (0.59%) assyst
1 1 (0.59%) Dynamics CRM
Cloud Services
1 29 (17.16%) Office 365
2 1 (0.59%) Google Drive
Communications & Networking
1 11 (6.51%) VPN
2 5 (2.96%) Skype
3 4 (2.37%) DHCP
3 4 (2.37%) DNS
3 4 (2.37%) Internet
3 4 (2.37%) LAN
3 4 (2.37%) Remote Desktop
3 4 (2.37%) WAN
4 3 (1.78%) Intranet
4 3 (1.78%) VoIP
5 2 (1.18%) 4G
5 2 (1.18%) Broadband
5 2 (1.18%) MPLS
6 1 (0.59%) ADSL
6 1 (0.59%) Firewall
6 1 (0.59%) IP Telephony
6 1 (0.59%) TCP/IP
6 1 (0.59%) Wi-Fi
Database & Business Intelligence
1 1 (0.59%) SQL Server
1 1 (0.59%) SQL Server 2008
Development Applications
1 1 (0.59%) JIRA
General
1 18 (10.65%) Finance
2 8 (4.73%) Retail
3 3 (1.78%) Back Office
4 2 (1.18%) Automotive
4 2 (1.18%) Banking
4 2 (1.18%) Financial Institution
4 2 (1.18%) International Banking
4 2 (1.18%) Law
4 2 (1.18%) Publishing
5 1 (0.59%) Advertising
5 1 (0.59%) French Language
5 1 (0.59%) Legal
5 1 (0.59%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.59%) CSS
1 1 (0.59%) HTML
Miscellaneous
1 14 (8.28%) Analytical Skills
2 12 (7.10%) Smartphone
3 10 (5.92%) Mobile Computing
4 9 (5.33%) Management Information System
4 9 (5.33%) NHS
5 4 (2.37%) Blackberry
6 3 (1.78%) Computer Science
6 3 (1.78%) User Experience
7 2 (1.18%) Driving Licence
7 2 (1.18%) iPad
7 2 (1.18%) iPhone
8 1 (0.59%) EPoS
8 1 (0.59%) Video Conferencing
8 1 (0.59%) Wiki
Operating Systems
1 91 (53.85%) Windows
2 43 (25.44%) Windows 7
3 25 (14.79%) Windows 10
4 10 (5.92%) Windows Server
5 6 (3.55%) Mac OS X
6 5 (2.96%) Windows 8
7 4 (2.37%) Android
7 4 (2.37%) Windows XP
8 2 (1.18%) Apple iOS
9 1 (0.59%) Unix
9 1 (0.59%) Windows 2000
9 1 (0.59%) Windows Server 2003
9 1 (0.59%) Windows Server 2008
Processes & Methodologies
1 69 (40.83%) ITIL
2 26 (15.38%) Service Management
3 13 (7.69%) Incident Management
4 12 (7.10%) ITSM
5 11 (6.51%) ITIL V3
6 10 (5.92%) Problem Management
7 9 (5.33%) Ticket Management
8 6 (3.55%) Time Management
9 5 (2.96%) Continuous Improvement
10 4 (2.37%) CRM
10 4 (2.37%) Root Cause Analysis
11 3 (1.78%) Asset Management
11 3 (1.78%) Change Management
11 3 (1.78%) Migration
11 3 (1.78%) Service Delivery
11 3 (1.78%) Statistics
12 2 (1.18%) B2C
12 2 (1.18%) Creative Thinking
13 1 (0.59%) Proactive Management
13 1 (0.59%) Service Delivery Management
Programming Languages
1 5 (2.96%) SQL
2 2 (1.18%) C
3 1 (0.59%) JavaScript
3 1 (0.59%) Tcl
Qualifications
1 13 (7.69%) Security Cleared
2 11 (6.51%) SC Cleared
3 7 (4.14%) ITIL Certification
4 5 (2.96%) ITIL Foundation Certificate
5 4 (2.37%) Degree
6 3 (1.78%) A+ Certification
6 3 (1.78%) Computer Science Degree
6 3 (1.78%) DV Cleared
6 3 (1.78%) HNC
7 2 (1.18%) MCP
7 2 (1.18%) Microsoft Certification
8 1 (0.59%) CCNA
8 1 (0.59%) Cisco Certification
8 1 (0.59%) CTC Cleared
8 1 (0.59%) MCDST
8 1 (0.59%) MCITP
8 1 (0.59%) MCSA
Quality Assurance & Compliance
1 33 (19.53%) SLA
System Software
1 90 (53.25%) Active Directory
2 4 (2.37%) Terminal Services
3 1 (0.59%) BitLocker
Systems Management
1 7 (4.14%) SCCM
2 6 (3.55%) Systems Management Server (SMS)
3 4 (2.37%) DameWare
3 4 (2.37%) OVSD
Vendors
1 94 (55.62%) Microsoft
2 18 (10.65%) HP
3 9 (5.33%) ServiceNow
4 8 (4.73%) Citrix
5 5 (2.96%) Apple
6 4 (2.37%) Ivanti
7 3 (1.78%) Remedy
7 3 (1.78%) VMware
8 2 (1.18%) Adobe
8 2 (1.18%) Avaya
8 2 (1.18%) Dell
8 2 (1.18%) Kaspersky
9 1 (0.59%) Cisco
9 1 (0.59%) Google
9 1 (0.59%) Mitel
9 1 (0.59%) Sun
9 1 (0.59%) Wyse