The median contractor rate for a 1st Line Service Desk Analyst was £125 per day in advertised job vacancies during the 3 months to 27 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
UK
3 months to
27 Apr 2017
Same period 2016 Same period 2015
Rank 518 553 503
Rank change year-on-year +35 -50  
Contract jobs requiring a 1st Line Service Desk Analyst 77 102 124
As % of all contract IT jobs advertised in the UK 0.17% 0.18% 0.22%
As % of the Job Titles category 0.18% 0.19% 0.23%
Number of daily rates quoted 39 30 51
Median daily rate £125 £115 £135
Median daily rate % change year-on-year +8.69% -14.81%  
90% offered a daily rate of more than £109 £98 £81
10% offered a daily rate of more than £161 £156 £165
UK excluding London median daily rate £125 £113 £125
% change year-on-year +11.11% -10.00%  
Number of hourly rates quoted 29 53 49
Median hourly rate £16.00 £13.50 £13.35
Median hourly rate % change year-on-year +18.51% +1.12%  
90% offered a hourly rate of more than £11.17 £10.04 £9.50
10% offered a hourly rate of more than £18.00 £21.10 £15.50
UK excluding London median hourly rate £16.00 £13.00 £13.35
% change year-on-year +23.07% -2.62%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43948 53151 52856
As % of all contract IT job vacancies advertised in the UK 94.58% 95.09% 94.77%
Number of daily rates quoted 28537 34639 32004
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £391 £375
% change year-on-year +2.43% +4.13%  
Number of hourly rates quoted 1440 1542 2110
Median hourly rate £18.33 £17.50 £17.50
Median hourly rate % change year-on-year +4.74% -  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.83 £45.00 £42.50
UK excluding London median hourly rate £17.50 £17.50 £16.72
% change year-on-year - +4.66%  

1st Line Service Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Service Desk Analyst in the job title.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 3 months to 27 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 74 £125 +8.69% 8
South East +17 25 £130 -17.46% 4
London +27 20 £113 -14.71%
Yorkshire +24 10 £125 +19.04% 1
North West +32 8 £140 +27.27% 1
West Midlands +22 6 £85 -26.08%
North Yorkshire +14 6 £125 +25.00% 1
Milton Keynes +4 6 - -
Hampshire +3 6 - - 2
Buckinghamshire -6 6 - -
Oxfordshire -7 6 £145 -
Berkshire - 5 £130 - 1
Havant - 5 - -
York +18 4 £125 +25.00% 1
West Yorkshire +17 4 £125 +13.63%
Leeds +14 4 £125 +13.63%
Coventry +8 4 - -
East Midlands 0 4 - - 1
Cumbria - 4 - -
Cardiff +19 3 - -
South Wales +4 3 - -
Kidlington +2 3 £145 -
Wales +2 3 - -
Northampton - 3 - -
Northamptonshire - 3 - - 1
Warrington +43 2 £140 +19.14%
Cheshire +36 2 £140 +19.14% 1
Warwickshire +9 2 £85 -26.08%
Surrey +1 2 £109 -32.03% 1
Epsom - 2 £109 - 1

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 April 2017, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Service Desk Analyst in the job title.

1 105 (68.63%) Windows
2 93 (60.78%) Active Directory
3 69 (45.10%) Microsoft Office
4 55 (35.95%) Windows 7
5 53 (34.64%) ITIL
6 52 (33.99%) Microsoft
7 21 (13.73%) Service Management
7 21 (13.73%) Analytical Skills
8 20 (13.07%) Citrix
9 16 (10.46%) Windows XP
10 13 (8.50%) MS Exchange
11 12 (7.84%) Security Cleared
11 12 (7.84%) Windows 10
12 11 (7.19%) Problem Management
12 11 (7.19%) SC Cleared
12 11 (7.19%) Windows Vista
13 10 (6.54%) Incident Management
13 10 (6.54%) ITSM
13 10 (6.54%) Microsoft Certification
13 10 (6.54%) SLA
13 10 (6.54%) Law
13 10 (6.54%) Blackberry
14 9 (5.88%) Lotus
14 9 (5.88%) Legal
14 9 (5.88%) IBM Notes
14 9 (5.88%) SCCM
14 9 (5.88%) ServiceNow
15 8 (5.23%) Remote Desktop
15 8 (5.23%) Windows Server
15 8 (5.23%) iPhone

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.50%) MS Exchange
2 9 (5.88%) IBM Notes
3 6 (3.92%) Exchange Server 2010
4 4 (2.61%) Blackberry Enterprise Server
5 3 (1.96%) Skype for Business
6 2 (1.31%) Exchange Server 2003
6 2 (1.31%) Exchange Server 2007
7 1 (0.65%) CMS
7 1 (0.65%) Exchange Server 2013
7 1 (0.65%) SharePoint
Applications
1 69 (45.10%) Microsoft Office
2 6 (3.92%) Microsoft Excel
3 1 (0.65%) Spreadsheet
Business Applications
1 1 (0.65%) Dynamics AX
1 1 (0.65%) Dynamics NAV
Cloud Services
1 3 (1.96%) Office 365
Communications & Networking
1 8 (5.23%) Remote Desktop
2 7 (4.58%) VPN
3 6 (3.92%) DHCP
3 6 (3.92%) DNS
3 6 (3.92%) TCP/IP
4 4 (2.61%) Firewall
5 2 (1.31%) Skype
6 1 (0.65%) Internet
6 1 (0.65%) Intranet
6 1 (0.65%) LAN
6 1 (0.65%) WAN
6 1 (0.65%) Wi-Fi
Development Applications
1 1 (0.65%) Team Foundation Server
1 1 (0.65%) Visual Studio
General
1 10 (6.54%) Law
2 9 (5.88%) Legal
3 4 (2.61%) Japanese Language
3 4 (2.61%) Manufacturing
4 3 (1.96%) Finance
5 2 (1.31%) Italian Language
5 2 (1.31%) Retail
6 1 (0.65%) French Language
6 1 (0.65%) Portuguese Language
6 1 (0.65%) Spanish Language
Miscellaneous
1 21 (13.73%) Analytical Skills
2 10 (6.54%) Blackberry
3 8 (5.23%) iPhone
4 4 (2.61%) Computer Science
4 4 (2.61%) Life Science
4 4 (2.61%) Video Conferencing
5 3 (1.96%) Fat Client
5 3 (1.96%) iPad
5 3 (1.96%) Thin Client
6 2 (1.31%) EPoS
7 1 (0.65%) CMDB
7 1 (0.65%) Management Information System
7 1 (0.65%) Smartphone
Operating Systems
1 105 (68.63%) Windows
2 55 (35.95%) Windows 7
3 16 (10.46%) Windows XP
4 12 (7.84%) Windows 10
5 11 (7.19%) Windows Vista
6 8 (5.23%) Windows Server
7 5 (3.27%) Mac OS X
7 5 (3.27%) Windows Server 2008
8 4 (2.61%) Windows Server 2012
9 2 (1.31%) Android
9 2 (1.31%) Windows 8
9 2 (1.31%) Windows Mobile
10 1 (0.65%) Apple iOS
10 1 (0.65%) Windows 2000
Processes & Methodologies
1 53 (34.64%) ITIL
2 21 (13.73%) Service Management
3 11 (7.19%) Problem Management
4 10 (6.54%) Incident Management
4 10 (6.54%) ITSM
5 7 (4.58%) Change Management
6 6 (3.92%) Email Management
6 6 (3.92%) ITIL V3
7 5 (3.27%) Infrastructure Management
8 4 (2.61%) Root Cause Analysis
9 2 (1.31%) Ticket Management
9 2 (1.31%) Trend Analysis
10 1 (0.65%) Asset Management
10 1 (0.65%) Content Management
10 1 (0.65%) Customer Requirements
10 1 (0.65%) Cybersecurity
10 1 (0.65%) Document Management
10 1 (0.65%) Service Delivery
10 1 (0.65%) Software Licensing
10 1 (0.65%) Time Management
Programming Languages
1 2 (1.31%) SQL
2 1 (0.65%) C#
2 1 (0.65%) JavaScript
Qualifications
1 12 (7.84%) Security Cleared
2 11 (7.19%) SC Cleared
3 10 (6.54%) Microsoft Certification
4 6 (3.92%) MCP
5 4 (2.61%) Degree
5 4 (2.61%) MCSA
5 4 (2.61%) MCSE
5 4 (2.61%) MOS
6 3 (1.96%) ITIL Certification
7 2 (1.31%) ITIL Foundation Certificate
8 1 (0.65%) A+ Certification
8 1 (0.65%) DBS Check
8 1 (0.65%) DV Cleared
8 1 (0.65%) MCTS
Quality Assurance & Compliance
1 10 (6.54%) SLA
System Software
1 93 (60.78%) Active Directory
2 5 (3.27%) VMware Infrastructure
Systems Management
1 9 (5.88%) SCCM
2 7 (4.58%) Systems Management Server (SMS)
3 2 (1.31%) OVSD
Vendors
1 52 (33.99%) Microsoft
2 20 (13.07%) Citrix
3 9 (5.88%) Lotus
3 9 (5.88%) ServiceNow
4 8 (5.23%) HP
5 7 (4.58%) Cisco
6 5 (3.27%) VMware
7 4 (2.61%) Apple
7 4 (2.61%) LANDesk
7 4 (2.61%) Polycom
8 3 (1.96%) Intel
9 2 (1.31%) Remedy
9 2 (1.31%) SAP
10 1 (0.65%) Compaq
10 1 (0.65%) Dell
10 1 (0.65%) IBM
10 1 (0.65%) NETGEAR
10 1 (0.65%) Salesforce.com
10 1 (0.65%) Sophos
10 1 (0.65%) Veritas
York, North Yorkshire
4it Recruitment Ltd
Rate: From £100 to £150 per day
Posted: Yesterday
Epsom, Surrey
TEKsystems
Rate: £100 - £125 per day
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £14 - £18 per hour
Posted: 6 days ago