Period
to 18 August 2017

The median contractor rate for a 1st Line Service Desk Analyst was £118 per day in advertised job vacancies during the 6 months to 18 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Service Desk Analyst
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 702 714 633
Rank change year-on-year +12 -81 -35
Contract jobs requiring a 1st Line Service Desk Analyst 149 180 260
As % of all contract IT jobs advertised in the UK 0.15% 0.17% 0.23%
As % of the Job Titles category 0.16% 0.17% 0.24%
Number of daily rates quoted 91 75 78
UK median daily rate £118 £115 £130
Median daily rate % change year-on-year +2.17% -11.54% +4.00%
10th Percentile £105 £100 £85
90th Percentile £154 £165 £195
UK excluding London median daily rate £115 £115 £120
% change year-on-year - -4.17% +4.35%
Number of hourly rates quoted 47 64 133
UK median hourly rate £16.00 £13.50 £13.35
Median hourly rate % change year-on-year +18.52% +1.12% -4.64%
10th Percentile £11.17 £9.72 £8.65
90th Percentile £18.00 £20.68 £18.90
UK excluding London median hourly rate £16.00 £12.75 £13.35
% change year-on-year +25.49% -4.49% -2.91%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 91478 103133 106901
As % of all contract IT job vacancies advertised in the UK 94.88% 94.93% 94.85%
Number of daily rates quoted 59419 67226 66704
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +0.63%
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.09% +3.47% +7.14%
Number of hourly rates quoted 2811 3118 4108
UK median hourly rate £18.92 £19.00 £17.98
Median hourly rate % change year-on-year -0.42% +5.67% +5.76%
10th Percentile £10.79 £10.44 £10.50
90th Percentile £48.75 £46.50 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.33
% change year-on-year -5.26% +9.64% +3.46%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Service Desk Analyst.

Contractor daily rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Service Desk Analyst.

Contractor hourly rate trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 137 £116 +1.09% 12
UK excluding London +48 114 £115 - 7
South East +33 48 £130 - 2
London -11 31 £118 +4.44% 5
North of England +53 28 £125 +19.05% 2
Midlands +29 22 £113 -2.17% 3
Yorkshire +25 20 £125 +25.00% 1
West Midlands +46 13 £113 -2.17% 2
East Midlands -11 9 £107 -10.43% 1
North West +21 8 £125 +19.05% 1
Wales +5 7 £110 -
South West +13 4 £125 -16.67%
East of England -18 4 £76 -32.44%
Scotland +27 1 - -

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 August 2017, 1st Line Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Service Desk Analyst in the job title.

1 95 (63.76%) Windows
2 90 (60.40%) Active Directory
3 54 (36.24%) ITIL
4 53 (35.57%) Microsoft
5 51 (34.23%) Microsoft Office
6 50 (33.56%) Windows 7
7 26 (17.45%) Windows 10
8 19 (12.75%) SLA
9 16 (10.74%) Analytical Skills
10 15 (10.07%) Security Cleared
10 15 (10.07%) SCCM
11 14 (9.40%) SC Cleared
11 14 (9.40%) Service Management
12 12 (8.05%) Windows Vista
13 10 (6.71%) ServiceNow
13 10 (6.71%) Windows Server
13 10 (6.71%) Mac OS X
13 10 (6.71%) Microsoft Certification
13 10 (6.71%) MS Exchange
14 9 (6.04%) Citrix
15 8 (5.37%) ITSM
15 8 (5.37%) Remedy
15 8 (5.37%) Windows XP
16 7 (4.70%) MCSE
16 7 (4.70%) MCP
16 7 (4.70%) HP
16 7 (4.70%) Cisco
16 7 (4.70%) Office 365
17 6 (4.03%) Exchange Server 2010
17 6 (4.03%) Remote Desktop

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.71%) MS Exchange
2 6 (4.03%) Exchange Server 2010
3 4 (2.68%) Skype for Business
4 3 (2.01%) CMS
5 2 (1.34%) Exchange Server 2003
5 2 (1.34%) Exchange Server 2007
5 2 (1.34%) SharePoint
6 1 (0.67%) IBM Notes
Applications
1 51 (34.23%) Microsoft Office
2 5 (3.36%) Microsoft Excel
3 3 (2.01%) MS Visio
4 2 (1.34%) Microsoft PowerPoint
Business Applications
1 2 (1.34%) Remedy ITSM
Cloud Services
1 7 (4.70%) Office 365
Communications & Networking
1 6 (4.03%) DHCP
1 6 (4.03%) DNS
1 6 (4.03%) Remote Desktop
1 6 (4.03%) TCP/IP
1 6 (4.03%) VPN
2 4 (2.68%) Firewall
3 3 (2.01%) LAN
3 3 (2.01%) Skype
4 2 (1.34%) Intranet
4 2 (1.34%) WAN
4 2 (1.34%) Wi-Fi
5 1 (0.67%) ADSL
5 1 (0.67%) Internet
5 1 (0.67%) SMS
Development Applications
1 1 (0.67%) JIRA
1 1 (0.67%) Team Foundation Server
1 1 (0.67%) Visual Studio
General
1 5 (3.36%) Retail
2 4 (2.68%) Finance
2 4 (2.68%) Manufacturing
3 3 (2.01%) Japanese Language
4 2 (1.34%) Advertising
4 2 (1.34%) Legal
4 2 (1.34%) Telecoms
5 1 (0.67%) Automotive
5 1 (0.67%) Back Office
5 1 (0.67%) Banking
5 1 (0.67%) Investment Banking
5 1 (0.67%) Italian Language
5 1 (0.67%) Law
Miscellaneous
1 16 (10.74%) Analytical Skills
2 5 (3.36%) iPhone
3 4 (2.68%) Blackberry
3 4 (2.68%) Life Science
3 4 (2.68%) Video Conferencing
4 3 (2.01%) iPad
5 2 (1.34%) AS400
5 2 (1.34%) Computer Science
5 2 (1.34%) Fat Client
5 2 (1.34%) Management Information System
5 2 (1.34%) PDA
5 2 (1.34%) Replication
5 2 (1.34%) Thin Client
6 1 (0.67%) NHS
6 1 (0.67%) User Experience
Operating Systems
1 95 (63.76%) Windows
2 50 (33.56%) Windows 7
3 26 (17.45%) Windows 10
4 12 (8.05%) Windows Vista
5 10 (6.71%) Mac OS X
5 10 (6.71%) Windows Server
6 8 (5.37%) Windows XP
7 4 (2.68%) Windows Server 2008
7 4 (2.68%) Windows Server 2012
8 2 (1.34%) Android
8 2 (1.34%) Apple iOS
8 2 (1.34%) Windows 8
Processes & Methodologies
1 54 (36.24%) ITIL
2 14 (9.40%) Service Management
3 8 (5.37%) ITSM
4 4 (2.68%) Incident Management
4 4 (2.68%) ITIL V3
4 4 (2.68%) Problem Management
4 4 (2.68%) Root Cause Analysis
4 4 (2.68%) Statistics
5 3 (2.01%) Break/Fix
5 3 (2.01%) Content Management
5 3 (2.01%) Document Management
6 2 (1.34%) CRM
6 2 (1.34%) Identity Management
6 2 (1.34%) Information Security
7 1 (0.67%) Asset Management
7 1 (0.67%) B2C
7 1 (0.67%) Business Intelligence
7 1 (0.67%) Change Management
7 1 (0.67%) Logistics
7 1 (0.67%) Service Delivery
Programming Languages
1 1 (0.67%) C#
1 1 (0.67%) JavaScript
1 1 (0.67%) SQL
Qualifications
1 15 (10.07%) Security Cleared
2 14 (9.40%) SC Cleared
3 10 (6.71%) Microsoft Certification
4 7 (4.70%) MCP
4 7 (4.70%) MCSE
5 5 (3.36%) ITIL Certification
6 4 (2.68%) A+ Certification
6 4 (2.68%) HNC
6 4 (2.68%) MCSA
7 3 (2.01%) Degree
7 3 (2.01%) DV Cleared
8 2 (1.34%) Computer Science Degree
8 2 (1.34%) MCDST
8 2 (1.34%) MCITP
9 1 (0.67%) CCENT
9 1 (0.67%) CCNA
9 1 (0.67%) Cisco Certification
9 1 (0.67%) DBS Check
9 1 (0.67%) ITIL Foundation Certificate
9 1 (0.67%) MOS
Quality Assurance & Compliance
1 19 (12.75%) SLA
System Software
1 90 (60.40%) Active Directory
2 5 (3.36%) VMware Infrastructure
3 1 (0.67%) vSphere
Systems Management
1 15 (10.07%) SCCM
2 3 (2.01%) Systems Management Server (SMS)
Vendors
1 53 (35.57%) Microsoft
2 10 (6.71%) ServiceNow
3 9 (6.04%) Citrix
4 8 (5.37%) Remedy
5 7 (4.70%) Cisco
5 7 (4.70%) HP
6 6 (4.03%) VMware
7 5 (3.36%) LANDesk
8 4 (2.68%) Polycom
9 2 (1.34%) Google
9 2 (1.34%) Intel
9 2 (1.34%) McAfee
9 2 (1.34%) Salesforce.com
10 1 (0.67%) Adobe
10 1 (0.67%) Lotus
10 1 (0.67%) Mitel
10 1 (0.67%) MobileIron
10 1 (0.67%) Sophos