Period
to 16 June 2019

The median annual salary for a 1st Line Service Desk Analyst was £22,000 in advertised job vacancies during the 6 months to 16 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
16 Jun 2019
Same period 2018 Same period 2017
Rank 1005 1008 973
Rank change year-on-year +3 -35 +2
Permanent jobs requiring a 1st Line Service Desk Analyst 100 188 222
As % of all permanent IT jobs advertised in the UK 0.070% 0.11% 0.13%
As % of the Job Titles category 0.073% 0.11% 0.13%
Number of salaries quoted 83 147 213
UK median annual salary £22,000 £19,500 £21,000
Median salary % change year-on-year +12.82% -7.14% -4.55%
10th Percentile £18,500 £16,250 £16,750
90th Percentile £29,000 £25,700 £26,500
UK excluding London median annual salary £20,000 £19,250 £21,000
% change year-on-year +3.90% -8.33% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 137,780 165,560 165,703
% of permanent IT jobs with a recognized job title 95.95% 96.35% 96.37%
Number of salaries quoted 109,623 134,673 136,528
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 16 June 2019.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 16 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 94 £22,000 +7.32% 6
UK excluding London -4 75 £20,000 +3.90% 7
South East +33 32 £20,000 -18.37%
London +78 22 £27,250 +13.54% 1
North of England -13 22 £22,500 +28.57% 2
North West +3 15 £23,000 +31.43% 1
East of England +71 10 £17,250 -6.76% 2
South West +15 5 £22,000 -12.00% 1
Yorkshire -11 4 £19,000 +15.15% 1
Midlands +28 3 £21,000 +13.51%
North East +18 3 £22,000 +10.00%
Scotland - 3 £19,000 - 2
West Midlands +30 2 - -
East Midlands +19 1 £21,000 +10.53%

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 June 2019, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 57 (57.00%) Windows
2 47 (47.00%) Microsoft
3 43 (43.00%) Microsoft Office
4 35 (35.00%) Active Directory
5 27 (27.00%) Windows 7
6 26 (26.00%) Office 365
7 25 (25.00%) ITIL
8 22 (22.00%) SLA
9 21 (21.00%) Finance
9 21 (21.00%) Windows 10
10 19 (19.00%) Citrix
11 18 (18.00%) Problem-Solving
12 13 (13.00%) Incident Management
13 12 (12.00%) Proactive Monitoring
14 10 (10.00%) A+ Certification
15 8 (8.00%) Service Management
16 7 (7.00%) ITSM
16 7 (7.00%) Banking
16 7 (7.00%) Windows Server
17 6 (6.00%) Law
18 5 (5.00%) Retail
18 5 (5.00%) VMware
18 5 (5.00%) Analytical Skills
19 4 (4.00%) Remote Desktop
19 4 (4.00%) Data Centre
19 4 (4.00%) Self-Motivation
19 4 (4.00%) Degree
19 4 (4.00%) Computer Science
19 4 (4.00%) Unix
19 4 (4.00%) Legal

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.00%) Exchange Server 2010
1 2 (2.00%) MS Exchange
2 1 (1.00%) IBM Notes
2 1 (1.00%) Skype for Business
Applications
1 43 (43.00%) Microsoft Office
2 4 (4.00%) Microsoft Excel
3 3 (3.00%) Microsoft PowerPoint
4 1 (1.00%) Spreadsheet
Business Applications
1 3 (3.00%) Distributed Ledger
2 2 (2.00%) Dynamics CRM
3 1 (1.00%) Dynamics AX
Cloud Services
1 26 (26.00%) Office 365
2 3 (3.00%) Microsoft Azure
3 2 (2.00%) Amazon AWS
Communications & Networking
1 4 (4.00%) Remote Desktop
2 2 (2.00%) DHCP
2 2 (2.00%) DNS
2 2 (2.00%) Extranet
2 2 (2.00%) LAN
2 2 (2.00%) TCP/IP
2 2 (2.00%) VPN
2 2 (2.00%) WAN
3 1 (1.00%) ADSL
3 1 (1.00%) Broadband
3 1 (1.00%) FTP
3 1 (1.00%) HTTP
3 1 (1.00%) Skype
3 1 (1.00%) SSL
3 1 (1.00%) VLAN
3 1 (1.00%) VoIP
Database & Business Intelligence
1 3 (3.00%) SQL Server
2 2 (2.00%) SQL Server 2012
3 1 (1.00%) SQL Server 2016
Development Applications
1 1 (1.00%) Hudson
1 1 (1.00%) JIRA
General
1 21 (21.00%) Finance
2 7 (7.00%) Banking
3 6 (6.00%) Law
4 5 (5.00%) Retail
5 4 (4.00%) Legal
6 2 (2.00%) Advertising
7 1 (1.00%) Electronics
7 1 (1.00%) French Language
7 1 (1.00%) German Language
7 1 (1.00%) Italian Language
7 1 (1.00%) Manufacturing
7 1 (1.00%) Marketing
7 1 (1.00%) Portuguese Language
7 1 (1.00%) Spanish Language
7 1 (1.00%) Swedish Language
7 1 (1.00%) Telecoms
7 1 (1.00%) Turkish Language
Libraries, Frameworks & Software Standards
1 3 (3.00%) FIX Protocol
Miscellaneous
1 5 (5.00%) Analytical Skills
2 4 (4.00%) Data Centre
2 4 (4.00%) Self-Motivation
3 3 (3.00%) Foreign Exchange (FX)
4 1 (1.00%) CMDB
4 1 (1.00%) EPoS
4 1 (1.00%) Management Information System
4 1 (1.00%) Smartphone
Operating Systems
1 57 (57.00%) Windows
2 27 (27.00%) Windows 7
3 21 (21.00%) Windows 10
4 7 (7.00%) Windows Server
5 4 (4.00%) Unix
6 3 (3.00%) Apple iOS
6 3 (3.00%) Windows 8
7 2 (2.00%) Mac OS X
7 2 (2.00%) Windows Server 2012
8 1 (1.00%) Android
8 1 (1.00%) Linux
8 1 (1.00%) Windows Server 2008
8 1 (1.00%) Windows XP
Processes & Methodologies
1 25 (25.00%) ITIL
2 18 (18.00%) Problem-Solving
3 13 (13.00%) Incident Management
4 12 (12.00%) Proactive Monitoring
5 8 (8.00%) Service Management
6 7 (7.00%) ITSM
7 4 (4.00%) Computer Science
8 3 (3.00%) Fintech
8 3 (3.00%) Project Management
8 3 (3.00%) Release Management
8 3 (3.00%) Service Delivery
8 3 (3.00%) Service Desk Management
9 2 (2.00%) Coaching
9 2 (2.00%) CRM
9 2 (2.00%) Document Management
9 2 (2.00%) Mentoring
9 2 (2.00%) Problem Management
10 1 (1.00%) Agile Software Development
10 1 (1.00%) Asset Management
10 1 (1.00%) Data Analysis
Programming Languages
1 2 (2.00%) SQL
2 1 (1.00%) PowerShell
Qualifications
1 10 (10.00%) A+ Certification
2 4 (4.00%) Degree
3 3 (3.00%) Computer Science Degree
4 2 (2.00%) ITIL Certification
4 2 (2.00%) ITIL Foundation Certificate
5 1 (1.00%) CCENT
5 1 (1.00%) MCP
5 1 (1.00%) Microsoft Certification
5 1 (1.00%) SC Cleared
5 1 (1.00%) Security Cleared
Quality Assurance & Compliance
1 22 (22.00%) SLA
System Software
1 35 (35.00%) Active Directory
2 3 (3.00%) Hyper-V
3 2 (2.00%) MetaFrame
4 1 (1.00%) VMware ESXi
4 1 (1.00%) vSphere
4 1 (1.00%) XenApp
4 1 (1.00%) XenDesktop
Systems Management
1 1 (1.00%) Jamf Pro
1 1 (1.00%) SCCM
Vendors
1 47 (47.00%) Microsoft
2 19 (19.00%) Citrix
3 5 (5.00%) VMware
4 2 (2.00%) Adobe
4 2 (2.00%) ServiceNow
5 1 (1.00%) Apple
5 1 (1.00%) Cisco
5 1 (1.00%) Lotus
5 1 (1.00%) Mitel
5 1 (1.00%) SAP
5 1 (1.00%) Symantec
5 1 (1.00%) Veeam
5 1 (1.00%) Xerox