Period
to 26 September 2020

The median annual salary for a 1st Line Service Desk Analyst was £24,000 in advertised job vacancies during the 6 months to 26 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 660 924 979
Rank change year-on-year +264 +55 +28
Permanent jobs requiring a 1st Line Service Desk Analyst 29 153 192
As % of all permanent jobs advertised in the UK 0.060% 0.11% 0.11%
As % of the Job Titles category 0.064% 0.11% 0.12%
Number of salaries quoted 25 134 153
Median annual salary £24,000 £22,000 £21,500
Median salary % change year-on-year +9.09% +2.33% -4.44%
10th Percentile £19,000 £18,500 £16,250
90th Percentile £30,900 £32,850 £26,500
UK excluding London median annual salary £23,000 £21,500 £20,000
% change year-on-year +6.98% +7.50% -11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 45,669 134,450 160,759
% of permanent IT jobs with a recognized job title 94.79% 95.76% 96.02%
Number of salaries quoted 37,390 107,009 129,523
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 26 September 2020.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +275 25 £24,024 +2.71% 7
UK excluding London +269 24 £23,000 +6.98% 7
North of England +163 9 £22,012 +0.05% 5
North West +132 7 £24,024 +1.15% 2
South East +194 6 £23,500 +14.63% 2
East of England +137 5 £24,500 +22.50%
London +229 4 £28,750 +10.58%
Wales - 3 £20,000 -
Yorkshire +127 2 £19,000 -11.63% 3
Midlands +140 1 £18,813 -0.98%
East Midlands +92 1 £18,813 -0.98%

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 September 2020, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 17 (58.62%) Microsoft
1 17 (58.62%) Active Directory
2 15 (51.72%) Windows
3 14 (48.28%) ITIL
4 12 (41.38%) Windows 10
5 8 (27.59%) Office 365
6 6 (20.69%) Games
6 6 (20.69%) Microsoft Office
7 5 (17.24%) MS Exchange
7 5 (17.24%) Citrix
7 5 (17.24%) Incident Management
7 5 (17.24%) Windows 7
7 5 (17.24%) Time Management
8 4 (13.79%) Finance
8 4 (13.79%) Service Management
9 3 (10.34%) Service Delivery
9 3 (10.34%) SLA
9 3 (10.34%) Microsoft Excel
9 3 (10.34%) ServiceNow
10 2 (6.90%) Microsoft PowerPoint
10 2 (6.90%) GDPR
10 2 (6.90%) Problem-Solving
10 2 (6.90%) Housing Association
10 2 (6.90%) ITIL V3
10 2 (6.90%) XenApp
10 2 (6.90%) Security Cleared
10 2 (6.90%) Degree
10 2 (6.90%) Aerospace
10 2 (6.90%) Law
10 2 (6.90%) Retail

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (17.24%) MS Exchange
2 2 (6.90%) SharePoint
Applications
1 6 (20.69%) Microsoft Office
2 3 (10.34%) Microsoft Excel
3 2 (6.90%) Microsoft PowerPoint
Cloud Services
1 8 (27.59%) Office 365
Communications & Networking
1 2 (6.90%) DHCP
1 2 (6.90%) DNS
1 2 (6.90%) TCP/IP
1 2 (6.90%) VoIP
2 1 (3.45%) Wi-Fi
General
1 6 (20.69%) Games
2 4 (13.79%) Finance
3 2 (6.90%) Aerospace
3 2 (6.90%) Housing Association
3 2 (6.90%) Law
3 2 (6.90%) Retail
4 1 (3.45%) Automotive
4 1 (3.45%) Legal
4 1 (3.45%) Telecoms
Miscellaneous
1 1 (3.45%) CMDB
1 1 (3.45%) FMCG
1 1 (3.45%) Freedom of Information
1 1 (3.45%) Freedom of Information Act
1 1 (3.45%) Management Information System
1 1 (3.45%) NHS
1 1 (3.45%) Video Conferencing
Operating Systems
1 15 (51.72%) Windows
2 12 (41.38%) Windows 10
3 5 (17.24%) Windows 7
Processes & Methodologies
1 14 (48.28%) ITIL
2 5 (17.24%) Incident Management
2 5 (17.24%) Time Management
3 4 (13.79%) Service Management
4 3 (10.34%) Service Delivery
5 2 (6.90%) ITIL V3
5 2 (6.90%) Problem-Solving
6 1 (3.45%) Case Management
6 1 (3.45%) Configuration Management
6 1 (3.45%) Data Security
6 1 (3.45%) ITSM
6 1 (3.45%) Risk Management
6 1 (3.45%) Wealth Management
Qualifications
1 2 (6.90%) Degree
1 2 (6.90%) Security Cleared
2 1 (3.45%) BPSS Clearance
2 1 (3.45%) ECDL
2 1 (3.45%) ITIL Foundation Certificate
2 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 3 (10.34%) SLA
2 2 (6.90%) GDPR
System Software
1 17 (58.62%) Active Directory
2 2 (6.90%) XenApp
3 1 (3.45%) Firmware
Systems Management
1 1 (3.45%) Microsoft Intune
Vendors
1 17 (58.62%) Microsoft
2 5 (17.24%) Citrix
3 3 (10.34%) ServiceNow
4 2 (6.90%) Cisco
5 1 (3.45%) Aderant
5 1 (3.45%) iManage
5 1 (3.45%) Intapp