Period
to 14 November 2019

The median annual salary for a 1st Line Service Desk Analyst was £23,390 in advertised job vacancies during the 6 months to 14 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
14 Nov 2019
Same period 2018 Same period 2017
Rank 901 946 1016
Rank change year-on-year +45 +70 -49
Permanent jobs requiring a 1st Line Service Desk Analyst 153 197 201
As % of all permanent IT jobs advertised in the UK 0.11% 0.12% 0.11%
As % of the Job Titles category 0.12% 0.13% 0.12%
Number of salaries quoted 131 161 185
UK median annual salary £23,390 £22,000 £22,500
Median salary % change year-on-year +6.32% -2.22% +5.88%
10th Percentile £18,500 £16,625 £17,425
90th Percentile £33,000 £27,000 £28,750
UK excluding London median annual salary £22,000 £21,000 £22,500
% change year-on-year +4.76% -6.67% +11.11%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 131,050 156,855 173,523
% of permanent IT jobs with a recognized job title 95.58% 95.89% 95.99%
Number of salaries quoted 104,852 126,371 139,173
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 14 November 2019.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 14 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +65 141 £23,500 +4.44% 23
UK excluding London +43 103 £22,000 +4.76% 22
London +77 46 £26,000 +4.00% 2
South East +35 37 £22,500 - 6
North of England +17 35 £22,000 +12.82% 8
Yorkshire +3 22 £21,500 +13.16% 3
North West +8 12 £23,250 +14.81% 4
Midlands +56 10 £19,000 -5.92% 4
East Midlands +19 10 £19,000 -5.00% 2
East of England +47 8 £22,000 +12.82% 2
Scotland - 8 £19,000 -
South West +16 5 £22,000 -12.00% 1
North East - 1 £22,000 - 1

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 November 2019, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 89 (58.17%) Windows
2 73 (47.71%) Microsoft
3 67 (43.79%) Microsoft Office
4 56 (36.60%) ITIL
4 56 (36.60%) SLA
5 50 (32.68%) Active Directory
6 31 (20.26%) Problem-Solving
6 31 (20.26%) Windows 10
7 30 (19.61%) Windows 7
8 29 (18.95%) Office 365
9 21 (13.73%) A+ Certification
10 20 (13.07%) Proactive Monitoring
11 18 (11.76%) ITSM
12 16 (10.46%) Service Management
12 16 (10.46%) Law
12 16 (10.46%) Incident Management
13 14 (9.15%) Legal
13 14 (9.15%) Citrix
13 14 (9.15%) Analytical Skills
14 12 (7.84%) Finance
15 11 (7.19%) Cisco
15 11 (7.19%) Self-Motivation
16 10 (6.54%) iManage
17 9 (5.88%) WAN
17 9 (5.88%) DHCP
17 9 (5.88%) TCP/IP
17 9 (5.88%) LAN
17 9 (5.88%) DNS
17 9 (5.88%) Management Information System
17 9 (5.88%) Asset Management

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.92%) IBM Notes
2 5 (3.27%) SharePoint
3 3 (1.96%) MS Exchange
4 1 (0.65%) Exchange Server 2010
4 1 (0.65%) Skype for Business
Applications
1 67 (43.79%) Microsoft Office
2 8 (5.23%) Microsoft Excel
3 6 (3.92%) Microsoft PowerPoint
4 1 (0.65%) Acrobat
Business Applications
1 4 (2.61%) Dynamics AX
2 2 (1.31%) assyst
2 2 (1.31%) Dynamics CRM
Cloud Services
1 29 (18.95%) Office 365
2 4 (2.61%) Azure
Communications & Networking
1 9 (5.88%) DHCP
1 9 (5.88%) DNS
1 9 (5.88%) LAN
1 9 (5.88%) TCP/IP
1 9 (5.88%) WAN
2 3 (1.96%) Network Security
3 2 (1.31%) Broadband
3 2 (1.31%) DSL
4 1 (0.65%) Remote Desktop
4 1 (0.65%) Skype
4 1 (0.65%) Unified Communications
4 1 (0.65%) VLAN
4 1 (0.65%) VoIP
4 1 (0.65%) VPN
4 1 (0.65%) Wireless
Database & Business Intelligence
1 1 (0.65%) MS Access
Development Applications
1 2 (1.31%) JIRA
General
1 16 (10.46%) Law
2 14 (9.15%) Legal
3 12 (7.84%) Finance
4 7 (4.58%) Retail
5 4 (2.61%) Housing Association
6 3 (1.96%) Banking
6 3 (1.96%) Public Sector
6 3 (1.96%) Telecoms
7 2 (1.31%) Advertising
7 2 (1.31%) Aerospace
7 2 (1.31%) Electronics
7 2 (1.31%) French Language
7 2 (1.31%) German Language
7 2 (1.31%) Manufacturing
7 2 (1.31%) Marketing
8 1 (0.65%) Italian Language
8 1 (0.65%) Portuguese Language
8 1 (0.65%) Spanish Language
8 1 (0.65%) Swedish Language
8 1 (0.65%) Turkish Language
Libraries, Frameworks & Software Standards
1 1 (0.65%) COM
1 1 (0.65%) EDI
Miscellaneous
1 14 (9.15%) Analytical Skills
2 11 (7.19%) Self-Motivation
3 9 (5.88%) Management Information System
4 6 (3.92%) Data Centre
5 5 (3.27%) Driving Licence
6 4 (2.61%) iPhone
6 4 (2.61%) Video Conferencing
7 2 (1.31%) Blackberry
7 2 (1.31%) EPoS
7 2 (1.31%) NHS
8 1 (0.65%) Handset
8 1 (0.65%) Smartphone
Operating Systems
1 89 (58.17%) Windows
2 31 (20.26%) Windows 10
3 30 (19.61%) Windows 7
4 7 (4.58%) Apple iOS
4 7 (4.58%) Windows 8
5 6 (3.92%) Android
6 5 (3.27%) Windows Server
7 3 (1.96%) Windows Server 2012
7 3 (1.96%) Windows XP
8 2 (1.31%) Linux
8 2 (1.31%) Unix
8 2 (1.31%) Windows Server 2008
9 1 (0.65%) Mac OS
9 1 (0.65%) Mac OS X
Processes & Methodologies
1 56 (36.60%) ITIL
2 31 (20.26%) Problem-Solving
3 20 (13.07%) Proactive Monitoring
4 18 (11.76%) ITSM
5 16 (10.46%) Incident Management
5 16 (10.46%) Service Management
6 9 (5.88%) Asset Management
7 7 (4.58%) Case Management
7 7 (4.58%) Document Management
8 6 (3.92%) Service Delivery
9 5 (3.27%) Active Listening
10 4 (2.61%) IT Strategy
10 4 (2.61%) Practice Management
10 4 (2.61%) Time Management
11 3 (1.96%) Software Asset Management
11 3 (1.96%) Workflow
12 2 (1.31%) Business Intelligence
12 2 (1.31%) Disaster Recovery
12 2 (1.31%) ITIL V3
12 2 (1.31%) Performance Metrics
Programming Languages
1 5 (3.27%) PowerShell
2 4 (2.61%) SQL
Qualifications
1 21 (13.73%) A+ Certification
2 7 (4.58%) DBS Check
3 6 (3.92%) Degree
4 4 (2.61%) ITIL Certification
5 2 (1.31%) Computer Science Degree
5 2 (1.31%) GNVQ
5 2 (1.31%) Master's Degree
6 1 (0.65%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 56 (36.60%) SLA
2 1 (0.65%) QA
System Software
1 50 (32.68%) Active Directory
2 3 (1.96%) Terminal Services
2 3 (1.96%) VMware Workstation
3 1 (0.65%) Hyper-V
3 1 (0.65%) XenApp
Systems Management
1 8 (5.23%) SCCM
2 2 (1.31%) WSUS
3 1 (0.65%) Jamf Pro
Vendors
1 73 (47.71%) Microsoft
2 14 (9.15%) Citrix
3 11 (7.19%) Cisco
4 10 (6.54%) iManage
5 6 (3.92%) Apple
5 6 (3.92%) Lotus
5 6 (3.92%) ServiceNow
6 4 (2.61%) Polycom
7 3 (1.96%) VMware
8 2 (1.31%) Adobe
8 2 (1.31%) SAP
9 1 (0.65%) Oracle
9 1 (0.65%) Orchard
9 1 (0.65%) Sun