First Line Service Desk Analyst
UK
The median First Line Service Desk Analyst salary in the UK is £26,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 28 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 689 | 849 | 905 |
| Rank change year-on-year | +160 | +56 | +188 |
| Permanent jobs requiring a 1st Line Service Desk Analyst | 22 | 61 | 59 |
| As % of all permanent jobs advertised in the UK | 0.040% | 0.060% | 0.060% |
| As % of the Job Titles category | 0.045% | 0.063% | 0.066% |
| Number of salaries quoted | 21 | 61 | 49 |
| 10th Percentile | £23,500 | £21,000 | £22,000 |
| 25th Percentile | £25,000 | £22,750 | £23,250 |
| Median annual salary (50th Percentile) | £26,000 | £24,500 | £25,000 |
| Median % change year-on-year | +6.12% | -2.00% | +5.07% |
| 75th Percentile | £28,750 | £26,500 | £26,500 |
| 90th Percentile | £29,500 | £30,000 | £29,000 |
| UK excluding London median annual salary | £26,000 | £24,500 | £25,000 |
| % change year-on-year | +6.12% | -2.00% | +8.70% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,435 | 96,820 | 89,564 |
| % of permanent jobs with a recognized job title | 90.41% | 94.78% | 91.46% |
| Number of salaries quoted | 25,727 | 69,155 | 56,824 |
| 10th Percentile | £28,822 | £28,500 | £32,500 |
| 25th Percentile | £41,000 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £96,250 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,399 | £50,000 | £53,500 |
| % change year-on-year | +2.80% | -6.54% | +6.63% |
1st Line Service Desk Analyst
Job Vacancy Trend
Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Service Desk Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.
1st Line Service Desk Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +124 | 22 | £26,000 | +6.12% | 3 |
| UK excluding London | +161 | 21 | £26,000 | +6.12% | 3 |
| Midlands | +61 | 9 | £26,000 | +8.33% | |
| Work from Home | +126 | 8 | £25,500 | -3.77% | |
| North of England | +22 | 6 | £27,500 | +12.24% | 2 |
| East Midlands | +43 | 5 | £26,000 | +4.00% | |
| South East | +86 | 4 | £28,625 | +10.10% | 1 |
| West Midlands | +61 | 4 | £24,500 | +2.08% | |
| North West | -6 | 4 | £27,250 | +29.76% | 1 |
| Yorkshire | +50 | 2 | £27,500 | +12.24% | 1 |
| South West | +116 | 1 | - | - | |
| London | +114 | 1 | £25,000 | -16.67% | |
| East of England | +38 | 1 | £26,000 | +9.47% |
1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 28 May 2025, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.
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1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: