1st Line Service Desk Analyst Jobs

First Line Service Desk Analyst
UK

The median First Line Service Desk Analyst salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 693 968 932
Rank change year-on-year +275 -36 -218
Permanent jobs requiring a 1st Line Service Desk Analyst 36 110 138
As % of all permanent jobs advertised in the UK 0.069% 0.090% 0.11%
As % of the Job Titles category 0.072% 0.094% 0.11%
Number of salaries quoted 35 96 134
10th Percentile £21,000 £19,406 £19,313
25th Percentile £21,750 £23,875 £20,500
Median annual salary (50th Percentile) £25,000 £25,437 £23,000
Median % change year-on-year -1.72% +10.60% -4.17%
75th Percentile £25,250 £28,750 £24,750
90th Percentile £28,150 £30,000 £26,500
UK excluding London median annual salary £23,000 £25,000 £22,500
% change year-on-year -8.00% +11.11% -6.25%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 9 December 2023.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +285 36 £25,000 -3.85% 12
UK excluding London +168 28 £23,000 -8.00% 13
Work from Home +244 17 £25,000 - 1
London +266 8 £25,000 -16.67%
South East +128 8 £23,000 -11.54% 1
Midlands +128 7 £22,000 -4.35% 2
West Midlands +132 6 £22,000 -6.38%
North of England +127 6 £26,000 +2.21% 2
East of England +116 6 £22,750 +8.85% 7
North West +119 4 £26,000 +2.21% 1
Yorkshire +93 2 £25,750 +3.00% 1
South West +70 1 £22,500 -10.00%
East Midlands +49 1 £27,500 +19.57% 2

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 31 (86.11%) Windows
2 27 (75.00%) Active Directory
3 20 (55.56%) Microsoft 365
4 18 (50.00%) Microsoft
4 18 (50.00%) Microsoft Office
5 15 (41.67%) SLA
5 15 (41.67%) Windows 10
6 14 (38.89%) Microsoft Certification
7 13 (36.11%) DHCP
8 11 (30.56%) Social Skills
9 10 (27.78%) VMware Infrastructure
9 10 (27.78%) VMware
10 9 (25.00%) SolarWinds
10 9 (25.00%) Customer Service
11 8 (22.22%) N-able
11 8 (22.22%) ConnectWise
11 8 (22.22%) Problem-Solving
11 8 (22.22%) Remote Desktop
11 8 (22.22%) Windows 8
11 8 (22.22%) ServiceNow
11 8 (22.22%) Mimecast
11 8 (22.22%) MCITP
11 8 (22.22%) Sophos
11 8 (22.22%) TCP/IP
11 8 (22.22%) ITIL
12 7 (19.44%) A+ Certification
12 7 (19.44%) Degree
13 6 (16.67%) MS Exchange
14 5 (13.89%) ERP
14 5 (13.89%) DNS

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) MS Exchange
2 3 (8.33%) SharePoint
Applications
1 18 (50.00%) Microsoft Office
Business Applications
1 4 (11.11%) assyst
Cloud Services
1 20 (55.56%) Microsoft 365
2 8 (22.22%) Mimecast
3 4 (11.11%) Azure
4 1 (2.78%) Entra ID
4 1 (2.78%) OneDrive
Communications & Networking
1 13 (36.11%) DHCP
2 8 (22.22%) Remote Desktop
2 8 (22.22%) TCP/IP
3 5 (13.89%) DNS
4 3 (8.33%) Firewall
5 2 (5.56%) NAS
5 2 (5.56%) SAN
5 2 (5.56%) VoIP
5 2 (5.56%) VPN
6 1 (2.78%) Internet
Database & Business Intelligence
1 2 (5.56%) MySQL
1 2 (5.56%) SQL Server
Development Applications
1 2 (5.56%) JIRA
General
1 11 (30.56%) Social Skills
2 4 (11.11%) Analytical Skills
3 3 (8.33%) Finance
4 2 (5.56%) Manufacturing
5 1 (2.78%) Inclusion and Diversity
5 1 (2.78%) Law
5 1 (2.78%) Public Sector
Miscellaneous
1 5 (13.89%) Mobile Computing
2 4 (11.11%) Management Information System
3 3 (8.33%) Client/Server
4 2 (5.56%) Life Science
4 2 (5.56%) Onboarding
4 2 (5.56%) Renewable Energy
4 2 (5.56%) Video Conferencing
5 1 (2.78%) Data Centre
5 1 (2.78%) Self-Motivation
5 1 (2.78%) Team-Oriented Environment
Operating Systems
1 31 (86.11%) Windows
2 15 (41.67%) Windows 10
3 8 (22.22%) Windows 8
4 2 (5.56%) Windows Server
4 2 (5.56%) Windows Server 2012
4 2 (5.56%) Windows Server 2019
5 1 (2.78%) Mac OS
Processes & Methodologies
1 9 (25.00%) Customer Service
2 8 (22.22%) ITIL
2 8 (22.22%) Problem-Solving
3 5 (13.89%) B2B
3 5 (13.89%) ERP
4 4 (11.11%) ITSM
5 3 (8.33%) Service Management
6 2 (5.56%) Computer Science
6 2 (5.56%) Continuous Improvement
6 2 (5.56%) Incident Management
6 2 (5.56%) Proactive Monitoring
6 2 (5.56%) Security Patching
6 2 (5.56%) Virtual Environments
7 1 (2.78%) Change Control
7 1 (2.78%) Customer Requirements
7 1 (2.78%) Decision-Making
7 1 (2.78%) Fintech
7 1 (2.78%) IT Strategy
7 1 (2.78%) Performance Optimisation
7 1 (2.78%) Task Automation
Programming Languages
1 2 (5.56%) SQL
Qualifications
1 14 (38.89%) Microsoft Certification
2 8 (22.22%) MCITP
3 7 (19.44%) A+ Certification
3 7 (19.44%) Degree
4 5 (13.89%) CompTIA Security+
4 5 (13.89%) MCSA
5 2 (5.56%) Computer Science Degree
5 2 (5.56%) ITIL Foundation Certificate
6 1 (2.78%) ECDL
Quality Assurance & Compliance
1 15 (41.67%) SLA
2 1 (2.78%) ISO/IEC 27001
System Software
1 27 (75.00%) Active Directory
2 10 (27.78%) VMware Infrastructure
Systems Management
1 1 (2.78%) SCCM
Vendors
1 18 (50.00%) Microsoft
2 10 (27.78%) VMware
3 9 (25.00%) SolarWinds
4 8 (22.22%) ConnectWise
4 8 (22.22%) N-able
4 8 (22.22%) ServiceNow
4 8 (22.22%) Sophos
5 2 (5.56%) Citrix
5 2 (5.56%) Verint
6 1 (2.78%) Apple
6 1 (2.78%) Bloomberg
6 1 (2.78%) Dell
6 1 (2.78%) HP