First Line Service Desk Analyst
UK
The median First Line Service Desk Analyst salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 693 | 968 | 932 |
| Rank change year-on-year | +275 | -36 | -218 |
| Permanent jobs requiring a 1st Line Service Desk Analyst | 36 | 110 | 138 |
| As % of all permanent jobs advertised in the UK | 0.069% | 0.090% | 0.11% |
| As % of the Job Titles category | 0.072% | 0.094% | 0.11% |
| Number of salaries quoted | 35 | 96 | 134 |
| 10th Percentile | £21,000 | £19,406 | £19,313 |
| 25th Percentile | £21,750 | £23,875 | £20,500 |
| Median annual salary (50th Percentile) | £25,000 | £25,437 | £23,000 |
| Median % change year-on-year | -1.72% | +10.60% | -4.17% |
| 75th Percentile | £25,250 | £28,750 | £24,750 |
| 90th Percentile | £28,150 | £30,000 | £26,500 |
| UK excluding London median annual salary | £23,000 | £25,000 | £22,500 |
| % change year-on-year | -8.00% | +11.11% | -6.25% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,748 | 116,938 | 121,615 |
| % of permanent jobs with a recognized job title | 95.41% | 95.42% | 95.23% |
| Number of salaries quoted | 36,451 | 73,675 | 84,434 |
| 10th Percentile | £31,250 | £32,750 | £32,250 |
| 25th Percentile | £42,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £57,500 |
| Median % change year-on-year | - | +4.35% | +4.55% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £97,500 | £98,750 | £95,000 |
| UK excluding London median annual salary | £52,500 | £52,500 | £50,000 |
| % change year-on-year | - | +5.00% | +5.26% |
1st Line Service Desk Analyst
Job Vacancy Trend
Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Service Desk Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.
1st Line Service Desk Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 9 December 2023.
1st Line Service Desk Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +285 | 36 | £25,000 | -3.85% | 12 |
| UK excluding London | +168 | 28 | £23,000 | -8.00% | 13 |
| Work from Home | +244 | 17 | £25,000 | - | 1 |
| London | +266 | 8 | £25,000 | -16.67% | |
| South East | +128 | 8 | £23,000 | -11.54% | 1 |
| Midlands | +128 | 7 | £22,000 | -4.35% | 2 |
| West Midlands | +132 | 6 | £22,000 | -6.38% | |
| North of England | +127 | 6 | £26,000 | +2.21% | 2 |
| East of England | +116 | 6 | £22,750 | +8.85% | 7 |
| North West | +119 | 4 | £26,000 | +2.21% | 1 |
| Yorkshire | +93 | 2 | £25,750 | +3.00% | 1 |
| South West | +70 | 1 | £22,500 | -10.00% | |
| East Midlands | +49 | 1 | £27,500 | +19.57% | 2 |
1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 December 2023, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.
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1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: