Period
to 17 January 2021

The median annual salary for a 1st Line Service Desk Analyst was £22,750 in advertised job vacancies during the 6 months to 17 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 710 870 974
Rank change year-on-year +160 +104 +36
Permanent jobs requiring a 1st Line Service Desk Analyst 46 145 149
As % of all permanent jobs advertised in the UK 0.074% 0.11% 0.099%
As % of the Job Titles category 0.078% 0.12% 0.10%
Number of salaries quoted 40 128 128
Median annual salary £22,750 £22,500 £22,500
Median salary % change year-on-year +1.11% - -
10th Percentile £18,500 £18,425 £18,000
90th Percentile £32,575 £32,563 £28,750
UK excluding London median annual salary £22,500 £22,000 £21,250
% change year-on-year +2.27% +3.53% -3.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 58,885 120,564 145,065
% of permanent IT jobs with a recognized job title 95.13% 95.60% 95.96%
Number of salaries quoted 47,861 97,609 117,425
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 17 January 2021.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +181 45 £23,000 -1.67% 10
UK excluding London +155 39 £22,500 +2.27% 10
North of England +76 14 £21,000 -4.55% 2
South East +139 13 £27,000 +20.00% 6
London +172 7 £29,000 +6.42%
Yorkshire +25 7 £20,000 -6.98% 1
North West +84 6 £21,000 -4.55% 1
East of England +96 4 £20,000 -13.98%
South West +80 4 £22,500 +2.27%
Midlands +72 3 £19,000 -2.56% 2
East Midlands +51 3 £19,000 -2.56%
Work from Home - 2 £21,000 -
North East - 1 £21,110 -
Wales - 1 £20,000 -

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2021, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 28 (60.87%) Active Directory
2 24 (52.17%) Windows
3 18 (39.13%) Microsoft
4 16 (34.78%) Windows 10
5 13 (28.26%) ITIL
6 12 (26.09%) SLA
7 10 (21.74%) Office 365
7 10 (21.74%) Service Management
7 10 (21.74%) Microsoft Office
8 8 (17.39%) TCP/IP
8 8 (17.39%) Telecoms
9 7 (15.22%) ITSM
9 7 (15.22%) Windows 7
10 6 (13.04%) Time Management
11 5 (10.87%) Security Cleared
11 5 (10.87%) Wealth Management
11 5 (10.87%) Finance
11 5 (10.87%) ServiceNow
11 5 (10.87%) Public Sector
12 4 (8.70%) Self-Motivation
12 4 (8.70%) Driving Licence
12 4 (8.70%) Firewall
12 4 (8.70%) Citrix
12 4 (8.70%) MS Exchange
12 4 (8.70%) Law
12 4 (8.70%) German Language
13 3 (6.52%) Digital Marketing
13 3 (6.52%) SC Cleared
13 3 (6.52%) Electronics
13 3 (6.52%) Marketing

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.70%) MS Exchange
2 1 (2.17%) Exchange Server 2007
2 1 (2.17%) Exchange Server 2010
2 1 (2.17%) Exchange Server 2013
Applications
1 10 (21.74%) Microsoft Office
2 1 (2.17%) Microsoft Excel
Cloud Services
1 10 (21.74%) Office 365
2 1 (2.17%) Azure
2 1 (2.17%) Azure Active Directory
Communications & Networking
1 8 (17.39%) TCP/IP
2 4 (8.70%) Firewall
3 3 (6.52%) DHCP
3 3 (6.52%) DNS
4 1 (2.17%) DSL
4 1 (2.17%) Unified Communications
General
1 8 (17.39%) Telecoms
2 5 (10.87%) Finance
2 5 (10.87%) Public Sector
3 4 (8.70%) German Language
3 4 (8.70%) Law
4 3 (6.52%) Aerospace
4 3 (6.52%) Electronics
4 3 (6.52%) Legal
4 3 (6.52%) Manufacturing
4 3 (6.52%) Marketing
5 2 (4.35%) Retail
6 1 (2.17%) Games
Miscellaneous
1 4 (8.70%) Driving Licence
1 4 (8.70%) Self-Motivation
2 3 (6.52%) Blackberry
3 1 (2.17%) Analytical Skills
3 1 (2.17%) Data Centre
3 1 (2.17%) Management Information System
3 1 (2.17%) Video Conferencing
Operating Systems
1 24 (52.17%) Windows
2 16 (34.78%) Windows 10
3 7 (15.22%) Windows 7
4 2 (4.35%) Android
4 2 (4.35%) Apple iOS
4 2 (4.35%) Mac OS
5 1 (2.17%) Windows 8
5 1 (2.17%) Windows Server
5 1 (2.17%) Windows Server 2008
5 1 (2.17%) Windows Server 2012
5 1 (2.17%) Windows Server 2016
Processes & Methodologies
1 13 (28.26%) ITIL
2 10 (21.74%) Service Management
3 7 (15.22%) ITSM
4 6 (13.04%) Time Management
5 5 (10.87%) Wealth Management
6 3 (6.52%) Business Intelligence
6 3 (6.52%) Case Management
6 3 (6.52%) Digital Marketing
6 3 (6.52%) Programme Management
7 2 (4.35%) Coaching
7 2 (4.35%) Customer-Centricity
7 2 (4.35%) Practice Management
8 1 (2.17%) Active Listening
8 1 (2.17%) Identity Access Management
8 1 (2.17%) Incident Management
8 1 (2.17%) Problem-Solving
Qualifications
1 5 (10.87%) Security Cleared
2 3 (6.52%) SC Cleared
3 1 (2.17%) BPSS Clearance
3 1 (2.17%) Degree
3 1 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 12 (26.09%) SLA
2 1 (2.17%) GDPR
System Software
1 28 (60.87%) Active Directory
2 3 (6.52%) Firmware
Systems Management
1 2 (4.35%) Microsoft Intune
Vendors
1 18 (39.13%) Microsoft
2 5 (10.87%) ServiceNow
3 4 (8.70%) Citrix
4 3 (6.52%) Cisco
4 3 (6.52%) SAP
5 2 (4.35%) Apple
6 1 (2.17%) Aderant
6 1 (2.17%) iManage
6 1 (2.17%) Intapp