Period
to 5 July 2020

The median annual salary for a 1st Line Service Desk Analyst was £22,500 in advertised job vacancies during the 6 months to 5 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
5 Jul 2020
Same period 2019 Same period 2018
Rank 793 1000 1015
Rank change year-on-year +207 +15 -23
Permanent jobs requiring a 1st Line Service Desk Analyst 54 112 210
As % of all permanent jobs advertised in the UK 0.069% 0.076% 0.12%
As % of the Job Titles category 0.072% 0.079% 0.12%
Number of salaries quoted 45 92 164
Median annual salary £22,500 £22,000 £20,000
Median salary % change year-on-year +2.27% +10.00% -4.76%
10th Percentile £18,600 £18,500 £16,250
90th Percentile £27,250 £28,975 £26,350
UK excluding London median annual salary £21,500 £20,000 £20,000
% change year-on-year +7.50% - -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 74,972 141,263 171,390
% of permanent IT jobs with a recognized job title 95.11% 95.89% 96.29%
Number of salaries quoted 60,327 112,784 139,236
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 5 July 2020.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 5 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +211 48 £23,000 +4.55% 3
UK excluding London +202 46 £21,500 +7.50% 3
South East +136 11 £24,000 +20.00% 1
North of England +123 10 £24,024 +6.77%
South West +117 8 £21,500 -2.27%
Midlands +127 7 £18,813 -10.41%
North West +98 7 £25,512 +8.56%
East Midlands +78 7 £18,813 -10.41%
London +137 6 £25,750 +0.98%
East of England +95 6 £24,500 +42.03% 2
Wales - 4 £19,500 -
Yorkshire +112 2 £20,000 -
North East +21 1 £22,500 +2.27%

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 5 July 2020, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 35 (64.81%) Microsoft
2 28 (51.85%) Windows
3 26 (48.15%) ITIL
4 23 (42.59%) Active Directory
5 18 (33.33%) Office 365
6 15 (27.78%) Microsoft Office
7 10 (18.52%) SLA
7 10 (18.52%) Incident Management
7 10 (18.52%) Problem-Solving
8 9 (16.67%) Windows 10
9 7 (12.96%) ServiceNow
10 6 (11.11%) Windows 7
10 6 (11.11%) Service Management
11 5 (9.26%) Service Delivery
11 5 (9.26%) ECDL
11 5 (9.26%) Citrix
11 5 (9.26%) Games
11 5 (9.26%) Management Information System
11 5 (9.26%) Retail
11 5 (9.26%) Security Cleared
11 5 (9.26%) Self-Motivation
12 4 (7.41%) Public Sector
12 4 (7.41%) Housing Association
12 4 (7.41%) Data Centre
12 4 (7.41%) Microsoft PowerPoint
12 4 (7.41%) Degree
12 4 (7.41%) Time Management
12 4 (7.41%) Finance
12 4 (7.41%) Cisco
12 4 (7.41%) DNS

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.41%) MS Exchange
2 2 (3.70%) SharePoint
3 1 (1.85%) Exchange Server 2010
3 1 (1.85%) Skype for Business
Applications
1 15 (27.78%) Microsoft Office
2 4 (7.41%) Microsoft Excel
2 4 (7.41%) Microsoft PowerPoint
Business Applications
1 2 (3.70%) assyst
2 1 (1.85%) Elite 3E
Cloud Services
1 18 (33.33%) Office 365
2 2 (3.70%) Mimecast
Communications & Networking
1 4 (7.41%) DNS
2 3 (5.56%) Remote Desktop
3 2 (3.70%) DHCP
3 2 (3.70%) Firewall
3 2 (3.70%) VoIP
4 1 (1.85%) Internet
4 1 (1.85%) LAN
4 1 (1.85%) Skype
4 1 (1.85%) Unified Communications
4 1 (1.85%) VPN
4 1 (1.85%) WAN
4 1 (1.85%) WebEx
4 1 (1.85%) Wi-Fi
General
1 5 (9.26%) Games
1 5 (9.26%) Retail
2 4 (7.41%) Finance
2 4 (7.41%) Housing Association
2 4 (7.41%) Public Sector
3 2 (3.70%) Aerospace
4 1 (1.85%) Billing
4 1 (1.85%) Law
4 1 (1.85%) Social Housing
Miscellaneous
1 5 (9.26%) Management Information System
1 5 (9.26%) Self-Motivation
2 4 (7.41%) Data Centre
3 2 (3.70%) FMCG
3 2 (3.70%) NHS
4 1 (1.85%) Analytical Skills
4 1 (1.85%) CMDB
4 1 (1.85%) EPoS
4 1 (1.85%) Freedom of Information
4 1 (1.85%) Freedom of Information Act
4 1 (1.85%) iPhone
Operating Systems
1 28 (51.85%) Windows
2 9 (16.67%) Windows 10
3 6 (11.11%) Windows 7
4 3 (5.56%) Linux
Processes & Methodologies
1 26 (48.15%) ITIL
2 10 (18.52%) Incident Management
2 10 (18.52%) Problem-Solving
3 6 (11.11%) Service Management
4 5 (9.26%) Service Delivery
5 4 (7.41%) Time Management
6 3 (5.56%) Commercial Awareness
6 3 (5.56%) Decision-Making
6 3 (5.56%) Information Security
6 3 (5.56%) Information Security Management
6 3 (5.56%) ISMS
6 3 (5.56%) ITSM
6 3 (5.56%) Line Management
6 3 (5.56%) Problem Management
6 3 (5.56%) Process Improvement
6 3 (5.56%) Security Management
7 2 (3.70%) Active Listening
7 2 (3.70%) ITIL V3
8 1 (1.85%) Email Management
8 1 (1.85%) Mobile Device Management
Programming Languages
1 2 (3.70%) C
Qualifications
1 5 (9.26%) ECDL
1 5 (9.26%) Security Cleared
2 4 (7.41%) Degree
3 3 (5.56%) ITIL Foundation Certificate
3 3 (5.56%) SC Cleared
4 1 (1.85%) Microsoft Certification
Quality Assurance & Compliance
1 10 (18.52%) SLA
2 1 (1.85%) GDPR
System Software
1 23 (42.59%) Active Directory
2 3 (5.56%) Virtual Machines
3 2 (3.70%) XenApp
4 1 (1.85%) VMware Infrastructure
Systems Management
1 1 (1.85%) AirWatch
1 1 (1.85%) SCCM
1 1 (1.85%) ServiceCenter
Vendors
1 35 (64.81%) Microsoft
2 7 (12.96%) ServiceNow
3 5 (9.26%) Citrix
4 4 (7.41%) Cisco
5 3 (5.56%) Remedy
6 1 (1.85%) Apple
6 1 (1.85%) HP
6 1 (1.85%) Intapp
6 1 (1.85%) MobileIron
6 1 (1.85%) Polycom
6 1 (1.85%) VMware