Period
to 18 September 2019

The median annual salary for a 1st Line Service Desk Analyst was £22,000 in advertised job vacancies during the 6 months to 18 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 937 997 1017
Rank change year-on-year +60 +20 -34
Permanent jobs requiring a 1st Line Service Desk Analyst 152 189 204
As % of all permanent IT jobs advertised in the UK 0.11% 0.11% 0.12%
As % of the Job Titles category 0.11% 0.12% 0.12%
Number of salaries quoted 133 150 190
UK median annual salary £22,000 £21,500 £22,500
Median salary % change year-on-year +2.33% -4.44% +4.05%
10th Percentile £18,500 £16,250 £16,750
90th Percentile £32,900 £26,500 £27,525
UK excluding London median annual salary £20,500 £20,000 £22,000
% change year-on-year +2.50% -9.09% +8.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 135,628 161,148 169,376
% of permanent IT jobs with a recognized job title 95.78% 96.07% 96.03%
Number of salaries quoted 107,968 129,896 135,750
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 18 September 2019.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 142 £22,250 +1.14% 17
UK excluding London +28 103 £20,500 +2.50% 16
London +92 46 £26,000 +8.33% 1
South East +38 38 £20,000 -11.11% 4
North of England -9 34 £22,000 +15.79% 6
Yorkshire 0 18 £21,500 +13.16% 3
North West -17 14 £23,750 +18.75% 2
East of England +70 11 £20,000 -3.61% 6
Midlands +42 8 £19,000 -7.32%
East Midlands +23 8 £19,000 -7.32%
Scotland - 7 £19,000 -
South West +16 5 £22,000 -12.00%
North East +25 2 £22,000 +7.32% 1

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 September 2019, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 90 (59.21%) Windows
2 73 (48.03%) Microsoft
3 69 (45.39%) Microsoft Office
4 56 (36.84%) ITIL
5 46 (30.26%) Active Directory
6 43 (28.29%) SLA
7 39 (25.66%) Windows 7
8 32 (21.05%) Windows 10
9 30 (19.74%) Office 365
10 29 (19.08%) Problem-Solving
11 23 (15.13%) A+ Certification
11 23 (15.13%) Proactive Monitoring
12 20 (13.16%) Law
13 19 (12.50%) Citrix
14 18 (11.84%) Legal
14 18 (11.84%) Service Management
15 15 (9.87%) Incident Management
16 13 (8.55%) ITSM
17 12 (7.89%) Finance
17 12 (7.89%) Analytical Skills
18 11 (7.24%) Cisco
19 10 (6.58%) iManage
19 10 (6.58%) Self-Motivation
20 8 (5.26%) TCP/IP
20 8 (5.26%) Asset Management
21 7 (4.61%) SCCM
21 7 (4.61%) Retail
21 7 (4.61%) Document Management
21 7 (4.61%) Management Information System
21 7 (4.61%) WAN

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.95%) IBM Notes
2 5 (3.29%) SharePoint
3 1 (0.66%) Skype for Business
Applications
1 69 (45.39%) Microsoft Office
2 6 (3.95%) Microsoft Excel
2 6 (3.95%) Microsoft PowerPoint
3 1 (0.66%) Acrobat
Business Applications
1 4 (2.63%) Dynamics AX
2 2 (1.32%) Dynamics CRM
Cloud Services
1 30 (19.74%) Office 365
2 6 (3.95%) Azure
3 2 (1.32%) AWS
Communications & Networking
1 8 (5.26%) TCP/IP
2 7 (4.61%) DHCP
2 7 (4.61%) DNS
2 7 (4.61%) LAN
2 7 (4.61%) WAN
3 2 (1.32%) Broadband
3 2 (1.32%) Remote Desktop
3 2 (1.32%) VoIP
3 2 (1.32%) VPN
4 1 (0.66%) ADSL
4 1 (0.66%) DSL
4 1 (0.66%) HTTP
4 1 (0.66%) Network Security
4 1 (0.66%) Skype
4 1 (0.66%) SSL
4 1 (0.66%) Unified Communications
4 1 (0.66%) VLAN
4 1 (0.66%) Wireless
Database & Business Intelligence
1 2 (1.32%) SQL Server
2 1 (0.66%) SQL Server 2012
Development Applications
1 3 (1.97%) JIRA
2 1 (0.66%) Hudson
General
1 20 (13.16%) Law
2 18 (11.84%) Legal
3 12 (7.89%) Finance
4 7 (4.61%) Retail
5 4 (2.63%) Banking
5 4 (2.63%) Public Sector
5 4 (2.63%) Telecoms
6 3 (1.97%) Advertising
6 3 (1.97%) Electronics
6 3 (1.97%) Housing Association
6 3 (1.97%) Manufacturing
6 3 (1.97%) Marketing
7 2 (1.32%) Aerospace
7 2 (1.32%) French Language
7 2 (1.32%) German Language
8 1 (0.66%) Italian Language
8 1 (0.66%) Portuguese Language
8 1 (0.66%) Spanish Language
8 1 (0.66%) Swedish Language
8 1 (0.66%) Turkish Language
Miscellaneous
1 12 (7.89%) Analytical Skills
2 10 (6.58%) Self-Motivation
3 7 (4.61%) Management Information System
4 6 (3.95%) Data Centre
5 4 (2.63%) iPhone
6 3 (1.97%) Driving Licence
6 3 (1.97%) Video Conferencing
7 2 (1.32%) NHS
8 1 (0.66%) Blackberry
8 1 (0.66%) EPoS
8 1 (0.66%) Handset
8 1 (0.66%) Smartphone
Operating Systems
1 90 (59.21%) Windows
2 39 (25.66%) Windows 7
3 32 (21.05%) Windows 10
4 7 (4.61%) Windows Server
5 6 (3.95%) Apple iOS
6 5 (3.29%) Android
6 5 (3.29%) Windows 8
7 3 (1.97%) Linux
7 3 (1.97%) Unix
8 2 (1.32%) Windows XP
9 1 (0.66%) Mac OS
9 1 (0.66%) Mac OS X
9 1 (0.66%) Windows Server 2008
9 1 (0.66%) Windows Server 2012
Processes & Methodologies
1 56 (36.84%) ITIL
2 29 (19.08%) Problem-Solving
3 23 (15.13%) Proactive Monitoring
4 18 (11.84%) Service Management
5 15 (9.87%) Incident Management
6 13 (8.55%) ITSM
7 8 (5.26%) Asset Management
8 7 (4.61%) Document Management
9 6 (3.95%) Service Delivery
10 5 (3.29%) Active Listening
10 5 (3.29%) Project Management
11 4 (2.63%) Case Management
11 4 (2.63%) IT Strategy
11 4 (2.63%) Practice Management
11 4 (2.63%) Time Management
12 3 (1.97%) Business Intelligence
12 3 (1.97%) Digital Marketing
12 3 (1.97%) Programme Management
12 3 (1.97%) Software Asset Management
13 2 (1.32%) ITIL V3
Programming Languages
1 5 (3.29%) PowerShell
1 5 (3.29%) SQL
Qualifications
1 23 (15.13%) A+ Certification
2 5 (3.29%) DBS Check
3 4 (2.63%) Degree
3 4 (2.63%) ITIL Certification
4 2 (1.32%) GNVQ
5 1 (0.66%) Computer Science Degree
5 1 (0.66%) ITIL Foundation Certificate
5 1 (0.66%) Master's Degree
Quality Assurance & Compliance
1 43 (28.29%) SLA
2 1 (0.66%) QA
System Software
1 46 (30.26%) Active Directory
2 3 (1.97%) Hyper-V
3 2 (1.32%) MetaFrame
4 1 (0.66%) VMware Workstation
4 1 (0.66%) XenApp
Systems Management
1 7 (4.61%) SCCM
2 1 (0.66%) Jamf Pro
2 1 (0.66%) WSUS
Vendors
1 73 (48.03%) Microsoft
2 19 (12.50%) Citrix
3 11 (7.24%) Cisco
4 10 (6.58%) iManage
5 6 (3.95%) Apple
5 6 (3.95%) Lotus
6 4 (2.63%) Polycom
6 4 (2.63%) ServiceNow
6 4 (2.63%) VMware
7 3 (1.97%) Adobe
7 3 (1.97%) SAP
8 1 (0.66%) Mitel
8 1 (0.66%) Oracle
8 1 (0.66%) Sun
8 1 (0.66%) Xerox