Period
to 19 February 2020

The median annual salary for a 1st Line Service Desk Analyst was £22,500 in advertised job vacancies during the 6 months to 19 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 877 984 1031
Rank change year-on-year +107 +47 -47
Permanent jobs requiring a 1st Line Service Desk Analyst 130 143 174
As % of all permanent IT jobs advertised in the UK 0.10% 0.094% 0.099%
As % of the Job Titles category 0.11% 0.098% 0.10%
Number of salaries quoted 114 124 160
UK median annual salary £22,500 £22,500 £21,250
Median salary % change year-on-year - +5.88% +1.19%
10th Percentile £18,500 £18,000 £17,250
90th Percentile £28,525 £28,750 £26,000
UK excluding London median annual salary £22,500 £22,500 £21,000
% change year-on-year - +7.14% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,486 145,343 169,165
% of permanent IT jobs with a recognized job title 95.51% 95.91% 96.35%
Number of salaries quoted 94,965 116,355 138,546
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 19 February 2020.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +106 119 £23,390 +3.96% 25
UK excluding London +75 93 £22,500 - 20
South East +34 32 £23,500 +3.30% 4
London +91 31 £25,625 -4.21% 5
North of England +51 21 £22,500 +12.50% 5
Midlands +51 18 £19,500 -3.44% 3
East Midlands +41 15 £19,500 -2.97% 3
Yorkshire +26 14 £22,500 +21.62% 1
South West +42 11 £21,500 -4.44%
East of England +61 6 £23,250 +16.25% 8
North West +33 6 £23,750 +15.85% 2
West Midlands +38 3 £24,098 +12.08%
Scotland - 3 £18,000 -
Wales - 2 £19,000 -
North East - 1 £22,500 - 2

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2020, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 79 (60.77%) Windows
2 71 (54.62%) Microsoft
3 49 (37.69%) Active Directory
4 47 (36.15%) Microsoft Office
5 43 (33.08%) SLA
6 42 (32.31%) Office 365
7 40 (30.77%) ITIL
8 29 (22.31%) Problem-Solving
9 27 (20.77%) Windows 10
10 24 (18.46%) Windows 7
11 17 (13.08%) Analytical Skills
12 15 (11.54%) Incident Management
13 14 (10.77%) Management Information System
14 13 (10.00%) Finance
15 11 (8.46%) Windows 8
16 10 (7.69%) ServiceNow
16 10 (7.69%) Law
16 10 (7.69%) ITSM
16 10 (7.69%) Citrix
17 9 (6.92%) Information Security
17 9 (6.92%) DNS
17 9 (6.92%) Data Centre
18 8 (6.15%) Self-Motivation
18 8 (6.15%) Remedy
18 8 (6.15%) Service Management
18 8 (6.15%) Cisco
18 8 (6.15%) LAN
18 8 (6.15%) Microsoft Excel
19 7 (5.38%) WAN
19 7 (5.38%) DHCP

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.62%) MS Exchange
2 5 (3.85%) IBM Notes
2 5 (3.85%) SharePoint
3 3 (2.31%) Exchange Server 2010
4 1 (0.77%) Exchange Server 2007
4 1 (0.77%) Exchange Server 2013
4 1 (0.77%) Skype for Business
Applications
1 47 (36.15%) Microsoft Office
2 8 (6.15%) Microsoft Excel
3 6 (4.62%) Microsoft PowerPoint
Business Applications
1 3 (2.31%) assyst
2 1 (0.77%) Dynamics AX
2 1 (0.77%) Dynamics CRM
2 1 (0.77%) Elite 3E
Cloud Services
1 42 (32.31%) Office 365
2 5 (3.85%) Azure
3 2 (1.54%) Mimecast
Communications & Networking
1 9 (6.92%) DNS
2 8 (6.15%) LAN
3 7 (5.38%) DHCP
3 7 (5.38%) WAN
4 5 (3.85%) TCP/IP
5 4 (3.08%) Unified Communications
6 3 (2.31%) Firewall
6 3 (2.31%) Network Security
6 3 (2.31%) Remote Desktop
7 2 (1.54%) Broadband
7 2 (1.54%) DSL
8 1 (0.77%) Internet
8 1 (0.77%) NAS
8 1 (0.77%) SAN
8 1 (0.77%) Skype
8 1 (0.77%) VLAN
8 1 (0.77%) VoIP
8 1 (0.77%) VPN
8 1 (0.77%) WebEx
Database & Business Intelligence
1 1 (0.77%) MS Access
General
1 13 (10.00%) Finance
2 10 (7.69%) Law
3 7 (5.38%) Housing Association
3 7 (5.38%) Legal
3 7 (5.38%) Public Sector
4 6 (4.62%) Retail
5 4 (3.08%) Billing
6 3 (2.31%) Social Housing
Libraries, Frameworks & Software Standards
1 1 (0.77%) COM
1 1 (0.77%) EDI
Miscellaneous
1 17 (13.08%) Analytical Skills
2 14 (10.77%) Management Information System
3 9 (6.92%) Data Centre
4 8 (6.15%) Self-Motivation
5 7 (5.38%) Driving Licence
6 5 (3.85%) EPoS
7 2 (1.54%) iPhone
7 2 (1.54%) Video Conferencing
8 1 (0.77%) Blackberry
8 1 (0.77%) Handset
8 1 (0.77%) NHS
Operating Systems
1 79 (60.77%) Windows
2 27 (20.77%) Windows 10
3 24 (18.46%) Windows 7
4 11 (8.46%) Windows 8
5 5 (3.85%) Android
5 5 (3.85%) Windows Server
6 4 (3.08%) Apple iOS
6 4 (3.08%) Windows Server 2012
7 3 (2.31%) Linux
7 3 (2.31%) Windows XP
8 2 (1.54%) Windows Server 2008
Processes & Methodologies
1 40 (30.77%) ITIL
2 29 (22.31%) Problem-Solving
3 15 (11.54%) Incident Management
4 10 (7.69%) ITSM
5 9 (6.92%) Information Security
6 8 (6.15%) Service Management
7 7 (5.38%) Asset Management
8 6 (4.62%) Commercial Awareness
8 6 (4.62%) Decision-Making
8 6 (4.62%) Information Security Management
8 6 (4.62%) ISMS
8 6 (4.62%) Line Management
8 6 (4.62%) Problem Management
8 6 (4.62%) Process Improvement
8 6 (4.62%) Security Management
9 5 (3.85%) Proactive Monitoring
10 4 (3.08%) Service Delivery
11 3 (2.31%) Case Management
11 3 (2.31%) Software Asset Management
11 3 (2.31%) Workflow
Programming Languages
1 3 (2.31%) PowerShell
2 2 (1.54%) C
Qualifications
1 7 (5.38%) DBS Check
2 6 (4.62%) A+ Certification
3 5 (3.85%) Degree
3 5 (3.85%) Security Cleared
4 4 (3.08%) ECDL
5 3 (2.31%) SC Cleared
6 2 (1.54%) ITIL Foundation Certificate
6 2 (1.54%) Master's Degree
7 1 (0.77%) Computer Science Degree
7 1 (0.77%) ITIL Certification
7 1 (0.77%) MCP
7 1 (0.77%) Microsoft Certification
Quality Assurance & Compliance
1 43 (33.08%) SLA
System Software
1 49 (37.69%) Active Directory
2 3 (2.31%) Terminal Services
2 3 (2.31%) Virtual Machines
2 3 (2.31%) VMware Infrastructure
2 3 (2.31%) VMware Workstation
3 2 (1.54%) Hyper-V
3 2 (1.54%) XenApp
4 1 (0.77%) vSphere
Systems Management
1 5 (3.85%) SCCM
2 2 (1.54%) WSUS
3 1 (0.77%) AirWatch
3 1 (0.77%) ServiceCenter
Vendors
1 71 (54.62%) Microsoft
2 10 (7.69%) Citrix
2 10 (7.69%) ServiceNow
3 8 (6.15%) Cisco
3 8 (6.15%) Remedy
4 6 (4.62%) VMware
5 5 (3.85%) iManage
5 5 (3.85%) Lotus
6 4 (3.08%) Apple
7 3 (2.31%) Polycom
8 1 (0.77%) HP
8 1 (0.77%) Intapp
8 1 (0.77%) MobileIron
8 1 (0.77%) Orchard
8 1 (0.77%) Spiceworks