1st Line Service Desk Analyst Jobs

First Line Service Desk Analyst
UK

The median First Line Service Desk Analyst salary in the UK is £26,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 687 849 904
Rank change year-on-year +162 +55 +190
Permanent jobs requiring a 1st Line Service Desk Analyst 22 63 58
As % of all permanent jobs advertised in the UK 0.040% 0.061% 0.060%
As % of the Job Titles category 0.044% 0.064% 0.065%
Number of salaries quoted 21 62 48
10th Percentile £23,500 £21,000 £22,000
25th Percentile £25,000 £22,750 £23,188
Median annual salary (50th Percentile) £26,000 £24,500 £25,000
Median % change year-on-year +6.12% -2.00% +5.07%
75th Percentile £27,500 £26,500 £26,500
90th Percentile £29,500 £30,450 £29,125
UK excluding London median annual salary £26,000 £24,500 £25,000
% change year-on-year +6.12% -2.00% +8.70%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,066 97,923 88,829
% of permanent jobs with a recognized job title 90.36% 94.81% 91.43%
Number of salaries quoted 26,124 69,761 56,179
10th Percentile £28,750 £28,500 £32,500
25th Percentile £40,750 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £51,000 £50,000 £53,500
% change year-on-year +2.00% -6.54% +6.63%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +122 22 £26,000 +6.12% 5
UK excluding London +159 21 £26,000 +6.12% 5
Midlands +86 9 £26,000 +8.33%
Work from Home +122 8 £25,500 -8.11%
North of England +33 6 £27,000 +10.20% 3
East Midlands +49 5 £26,000 -4.59%
South East +84 4 £28,625 +10.10% 2
West Midlands +55 4 £24,500 +2.08%
North West +2 4 £25,750 +22.62%
Yorkshire +48 2 £27,500 +12.24% 3
London +108 1 £25,000 -16.67%
South West +103 1 - -
East of England +42 1 £26,000 +9.47%

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 May 2025, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 11 (50.00%) Windows
2 10 (45.45%) Social Skills
2 10 (45.45%) Customer Service
3 9 (40.91%) ITSM
3 9 (40.91%) Microsoft 365
3 9 (40.91%) Problem-Solving
4 8 (36.36%) ITIL
4 8 (36.36%) Active Directory
5 6 (27.27%) SLA
5 6 (27.27%) Microsoft Office
5 6 (27.27%) Law
6 5 (22.73%) Continuous Improvement
6 5 (22.73%) Azure
6 5 (22.73%) Change Management
6 5 (22.73%) Windows 10
7 4 (18.18%) Inclusion and Diversity
7 4 (18.18%) ServiceNow
7 4 (18.18%) Analytical Skills
8 3 (13.64%) Meraki
8 3 (13.64%) Finance
8 3 (13.64%) Cisco
8 3 (13.64%) Microsoft
8 3 (13.64%) Data Centre
9 2 (9.09%) Windows Server
9 2 (9.09%) Proactive Monitoring
9 2 (9.09%) Lotus
9 2 (9.09%) Salesforce
9 2 (9.09%) IBM Notes
9 2 (9.09%) Knowledge Management
9 2 (9.09%) AWS

1st Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.09%) IBM Notes
Applications
1 6 (27.27%) Microsoft Office
Business Applications
1 1 (4.55%) assyst
Cloud Services
1 9 (40.91%) Microsoft 365
2 5 (22.73%) Azure
3 2 (9.09%) AWS
General
1 10 (45.45%) Social Skills
2 6 (27.27%) Law
3 4 (18.18%) Analytical Skills
3 4 (18.18%) Inclusion and Diversity
4 3 (13.64%) Finance
5 1 (4.55%) Legal
Miscellaneous
1 3 (13.64%) Data Centre
2 1 (4.55%) Video Conferencing
Operating Systems
1 11 (50.00%) Windows
2 5 (22.73%) Windows 10
3 2 (9.09%) Windows Server
Processes & Methodologies
1 10 (45.45%) Customer Service
2 9 (40.91%) ITSM
2 9 (40.91%) Problem-Solving
3 8 (36.36%) ITIL
4 5 (22.73%) Change Management
4 5 (22.73%) Continuous Improvement
5 2 (9.09%) Knowledge Management
5 2 (9.09%) Proactive Monitoring
6 1 (4.55%) Service Delivery
6 1 (4.55%) Service Management
Qualifications
1 1 (4.55%) BPSS Clearance
1 1 (4.55%) DBS Check
Quality Assurance & Compliance
1 6 (27.27%) SLA
System Software
1 8 (36.36%) Active Directory
Systems Management
1 1 (4.55%) Jamf Pro
Vendors
1 4 (18.18%) ServiceNow
2 3 (13.64%) Cisco
2 3 (13.64%) Meraki
2 3 (13.64%) Microsoft
3 2 (9.09%) Lotus
3 2 (9.09%) Salesforce