Period
to

The median annual salary for a 1st Line Service Desk Analyst was £24,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1074 918 758
Rank change year-on-year -156 -160 +244
Permanent jobs requiring a 1st Line Service Desk Analyst 153 93 35
As % of all permanent jobs advertised in the UK 0.090% 0.082% 0.054%
As % of the Job Titles category 0.097% 0.090% 0.057%
Number of salaries quoted 133 89 30
10th Percentile £19,313 £19,400 £18,813
25th Percentile £21,000 £20,500 £19,500
Median annual salary (50th Percentile) £24,000 £22,500 £24,000
Median % change year-on-year +6.67% -6.25% +9.09%
75th Percentile £26,000 £24,250 £25,844
90th Percentile £28,500 £26,350 £27,463
UK excluding London median annual salary £23,793 £22,500 £23,500
% change year-on-year +5.75% -4.26% +17.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 8 August 2022.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -158 135 £25,000 +11.11% 11
UK excluding London -52 133 £23,793 +5.75% 12
Work from Home -179 54 £23,793 +11.97% 2
South East -16 53 £24,897 +8.25% 1
North of England -60 34 £21,750 -1.14% 2
North West -47 23 £22,500 +4.05%
London -186 20 £27,250 +2.83%
South West -7 19 £25,000 +8.70% 1
Scotland - 18 £19,625 -
North East - 10 £19,625 -
Midlands -60 5 £23,000 +12.20% 3
East of England -74 4 £23,500 +14.63% 4
West Midlands -64 3 £20,000 -2.44% 1
East Midlands -11 2 £23,000 - 2
Yorkshire -39 1 £27,000 +20.00% 2

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st Line Service Desk Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 92 (60.13%) SLA
2 70 (45.75%) Windows
3 62 (40.52%) Active Directory
4 59 (38.56%) Microsoft
5 48 (31.37%) Windows 10
6 47 (30.72%) Security Cleared
7 44 (28.76%) Incident Management
8 38 (24.84%) Social Skills
9 36 (23.53%) Microsoft 365
10 35 (22.88%) Management Information System
11 31 (20.26%) Service Management
12 30 (19.61%) Finance
13 27 (17.65%) ITIL
14 25 (16.34%) Cisco
15 24 (15.69%) SC Cleared
16 23 (15.03%) Microsoft Office
16 23 (15.03%) Major Incident Management
17 21 (13.73%) Problem-Solving
18 20 (13.07%) Self-Motivation
19 19 (12.42%) ITSM
20 18 (11.76%) Active Listening
20 18 (11.76%) Customer Requirements
21 16 (10.46%) ServiceNow
22 15 (9.80%) Process Improvement
22 15 (9.80%) Quality Management
22 15 (9.80%) Risk Management
23 13 (8.50%) Analytical Skills
24 11 (7.19%) Telecoms
24 11 (7.19%) A+ Certification
24 11 (7.19%) Time Management

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.54%) SharePoint
2 1 (0.65%) Exchange Server 2013
2 1 (0.65%) MS Exchange
Applications
1 23 (15.03%) Microsoft Office
2 3 (1.96%) Microsoft Excel
3 2 (1.31%) Microsoft PowerPoint
Cloud Services
1 36 (23.53%) Microsoft 365
2 10 (6.54%) Azure
3 6 (3.92%) OneDrive
4 4 (2.61%) Adobe Creative Cloud
4 4 (2.61%) Azure Active Directory
4 4 (2.61%) Power Automate
5 3 (1.96%) Mimecast
6 1 (0.65%) Cloud Computing
Communications & Networking
1 8 (5.23%) LAN
1 8 (5.23%) WAN
2 5 (3.27%) DNS
3 4 (2.61%) DHCP
4 1 (0.65%) GPRS
4 1 (0.65%) PSTN
4 1 (0.65%) Remote Desktop
4 1 (0.65%) TCP/IP
4 1 (0.65%) VoIP
4 1 (0.65%) VPN
4 1 (0.65%) WLAN
Development Applications
1 8 (5.23%) JIRA
General
1 38 (24.84%) Social Skills
2 30 (19.61%) Finance
3 13 (8.50%) Analytical Skills
4 11 (7.19%) Telecoms
5 9 (5.88%) Law
6 6 (3.92%) Retail
7 5 (3.27%) Military
7 5 (3.27%) Organisational Skills
8 3 (1.96%) Advertising
8 3 (1.96%) Documentation Skills
8 3 (1.96%) Marketing
9 2 (1.31%) German Language
9 2 (1.31%) Manufacturing
9 2 (1.31%) Public Sector
10 1 (0.65%) Automotive
10 1 (0.65%) French Language
10 1 (0.65%) Games
10 1 (0.65%) Italian Language
10 1 (0.65%) Legal
10 1 (0.65%) Polish Language
Libraries, Frameworks & Software Standards
1 2 (1.31%) XMPP
Miscellaneous
1 35 (22.88%) Management Information System
2 20 (13.07%) Self-Motivation
3 8 (5.23%) CCTV
4 5 (3.27%) Smartphone
5 2 (1.31%) EPoS
5 2 (1.31%) iPad
5 2 (1.31%) Social Media
6 1 (0.65%) CMDB
6 1 (0.65%) iPhone
6 1 (0.65%) Public Cloud
6 1 (0.65%) Video Conferencing
6 1 (0.65%) Wiki
Operating Systems
1 70 (45.75%) Windows
2 48 (31.37%) Windows 10
3 6 (3.92%) Windows Server
4 5 (3.27%) Mac OS
5 3 (1.96%) Windows 7
6 2 (1.31%) Windows 2000 Server
6 2 (1.31%) Windows Server 2016
6 2 (1.31%) Windows XP
7 1 (0.65%) Android
Processes & Methodologies
1 44 (28.76%) Incident Management
2 31 (20.26%) Service Management
3 27 (17.65%) ITIL
4 23 (15.03%) Major Incident Management
5 21 (13.73%) Problem-Solving
6 19 (12.42%) ITSM
7 18 (11.76%) Active Listening
7 18 (11.76%) Customer Requirements
8 15 (9.80%) Process Improvement
8 15 (9.80%) Quality Management
8 15 (9.80%) Risk Management
9 11 (7.19%) Time Management
10 9 (5.88%) Fault Analysis
11 8 (5.23%) Data Analysis
12 6 (3.92%) Change Management
12 6 (3.92%) Cybersecurity
12 6 (3.92%) Line Management
12 6 (3.92%) Logistics
13 5 (3.27%) Computer Science
13 5 (3.27%) CRM
Programming Languages
1 1 (0.65%) C
1 1 (0.65%) SQL
Qualifications
1 47 (30.72%) Security Cleared
2 24 (15.69%) SC Cleared
3 11 (7.19%) A+ Certification
4 10 (6.54%) MCP
5 6 (3.92%) Degree
6 5 (3.27%) BPSS Clearance
7 3 (1.96%) MOS
8 2 (1.31%) MCSE
8 2 (1.31%) Microsoft Certification
8 2 (1.31%) Network+ Certification
9 1 (0.65%) DV Cleared
9 1 (0.65%) ITIL Foundation Certificate
9 1 (0.65%) MCSA
Quality Assurance & Compliance
1 92 (60.13%) SLA
2 1 (0.65%) GDPR
2 1 (0.65%) ISO/IEC 27001
System Software
1 62 (40.52%) Active Directory
2 4 (2.61%) VMware Infrastructure
3 2 (1.31%) Hyper-V
3 2 (1.31%) XenApp
4 1 (0.65%) BitLocker
4 1 (0.65%) XenDesktop
Systems Management
1 4 (2.61%) Microsoft Intune
1 4 (2.61%) SCCM
Vendors
1 59 (38.56%) Microsoft
2 25 (16.34%) Cisco
3 16 (10.46%) ServiceNow
4 7 (4.58%) Remedy
5 6 (3.92%) Adobe
6 5 (3.27%) Citrix
7 4 (2.61%) VMware
8 3 (1.96%) Apple
9 2 (1.31%) CheckPoint
10 1 (0.65%) Aderant
10 1 (0.65%) Bomgar
10 1 (0.65%) Forcepoint
10 1 (0.65%) HP
10 1 (0.65%) iManage
10 1 (0.65%) Ivanti
10 1 (0.65%) NetMotion Wireless
10 1 (0.65%) Palo Alto
10 1 (0.65%) Salesforce.com
10 1 (0.65%) Sophos
10 1 (0.65%) Zoho