Period
to 21 February 2019

The median annual salary for a 1st Line Service Desk Analyst was £22,500 in advertised job vacancies during the 6 months to 21 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 956 1026 975
Rank change year-on-year +70 -51 +22
Permanent jobs requiring a 1st Line Service Desk Analyst 140 175 223
As % of all permanent IT jobs advertised in the UK 0.093% 0.099% 0.13%
As % of the Job Titles category 0.097% 0.10% 0.13%
Number of salaries quoted 121 160 202
UK median annual salary £22,500 £21,000 £21,000
Median salary % change year-on-year +7.14% - -
10th Percentile £18,000 £17,250 £18,275
90th Percentile £28,750 £25,275 £27,975
UK excluding London median annual salary £22,500 £21,000 £21,000
% change year-on-year +7.14% - +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 145,071 169,822 169,826
% of permanent IT jobs with a recognized job title 95.90% 96.31% 96.55%
Number of salaries quoted 116,020 139,244 141,122
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +2.75%
10th Percentile £28,250 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 21 February 2019.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 132 £22,500 - 7
UK excluding London +57 97 £22,500 +7.14% 7
South East +25 39 £22,500 -4.26% 2
North of England +67 35 £20,000 +5.26% 3
London +34 35 £27,500 +14.58%
North West +31 21 £20,500 +7.89% 2
East of England +58 14 £19,500 +2.63% 2
Yorkshire +32 14 £18,500 -2.63% 1
Midlands +22 6 £20,195 +7.71%
West Midlands +30 4 £21,500 +14.67%
South West -2 3 £22,500 -6.25%
East Midlands +33 2 £20,098 +21.80%

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2019, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 81 (57.86%) Windows
1 81 (57.86%) Active Directory
2 58 (41.43%) ITIL
3 56 (40.00%) Microsoft Office
4 51 (36.43%) Microsoft
5 34 (24.29%) SLA
5 34 (24.29%) Office 365
6 28 (20.00%) Windows 10
7 26 (18.57%) Windows 7
8 25 (17.86%) Finance
9 21 (15.00%) SC Cleared
9 21 (15.00%) Security Cleared
10 20 (14.29%) Service Management
10 20 (14.29%) ITSM
11 18 (12.86%) Incident Management
12 17 (12.14%) Microsoft Excel
12 17 (12.14%) MS Exchange
13 14 (10.00%) Problem-Solving
14 13 (9.29%) Telecoms
15 11 (7.86%) ServiceNow
16 10 (7.14%) Windows Server
16 10 (7.14%) Self-Motivation
17 9 (6.43%) Exchange Server 2010
17 9 (6.43%) Windows Server 2008
17 9 (6.43%) Cisco
18 8 (5.71%) Citrix
18 8 (5.71%) Change Management
18 8 (5.71%) VMware
18 8 (5.71%) ITIL V3
18 8 (5.71%) ITIL Foundation Certificate

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (12.14%) MS Exchange
2 9 (6.43%) Exchange Server 2010
3 3 (2.14%) Skype for Business
4 2 (1.43%) SharePoint
Applications
1 56 (40.00%) Microsoft Office
2 17 (12.14%) Microsoft Excel
3 6 (4.29%) Microsoft PowerPoint
4 1 (0.71%) Spreadsheet
Business Applications
1 7 (5.00%) assyst
2 2 (1.43%) Distributed Ledger
3 1 (0.71%) Dynamics AX
Cloud Services
1 34 (24.29%) Office 365
2 1 (0.71%) Microsoft Azure
Communications & Networking
1 6 (4.29%) TCP/IP
2 5 (3.57%) ADSL
3 4 (2.86%) VPN
4 3 (2.14%) DHCP
4 3 (2.14%) DNS
4 3 (2.14%) Skype
5 2 (1.43%) Broadband
5 2 (1.43%) DSL
5 2 (1.43%) Extranet
5 2 (1.43%) LAN
5 2 (1.43%) Remote Desktop
5 2 (1.43%) Unified Communications
5 2 (1.43%) WAN
6 1 (0.71%) Firewall
6 1 (0.71%) FTP
6 1 (0.71%) Internet
Database & Business Intelligence
1 1 (0.71%) SQL Server
1 1 (0.71%) SQL Server 2012
1 1 (0.71%) SQL Server 2016
Development Applications
1 3 (2.14%) JIRA
General
1 25 (17.86%) Finance
2 13 (9.29%) Telecoms
3 7 (5.00%) Law
4 6 (4.29%) Retail
5 5 (3.57%) Electronics
5 5 (3.57%) Manufacturing
5 5 (3.57%) Marketing
6 4 (2.86%) Banking
6 4 (2.86%) Legal
7 1 (0.71%) Investment Banking
7 1 (0.71%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.43%) FIX Protocol
Miscellaneous
1 10 (7.14%) Self-Motivation
2 8 (5.71%) Analytical Skills
3 6 (4.29%) Video Conferencing
4 3 (2.14%) Data Centre
4 3 (2.14%) EPoS
5 2 (1.43%) Fintech
5 2 (1.43%) Foreign Exchange (FX)
6 1 (0.71%) CMDB
6 1 (0.71%) Driving Licence
6 1 (0.71%) Management Information System
Operating Systems
1 81 (57.86%) Windows
2 28 (20.00%) Windows 10
3 26 (18.57%) Windows 7
4 10 (7.14%) Windows Server
5 9 (6.43%) Windows Server 2008
6 7 (5.00%) Windows Server 2012
7 5 (3.57%) Windows 8
8 4 (2.86%) Apple iOS
8 4 (2.86%) Linux
9 3 (2.14%) Android
10 2 (1.43%) Unix
11 1 (0.71%) Mac OS X
11 1 (0.71%) Windows XP
Processes & Methodologies
1 58 (41.43%) ITIL
2 20 (14.29%) ITSM
2 20 (14.29%) Service Management
3 18 (12.86%) Incident Management
4 14 (10.00%) Problem-Solving
5 8 (5.71%) Change Management
5 8 (5.71%) ITIL V3
6 6 (4.29%) Business Intelligence
6 6 (4.29%) Coaching
6 6 (4.29%) Problem Management
6 6 (4.29%) Service Delivery
7 5 (3.57%) Digital Marketing
7 5 (3.57%) Knowledge Management
7 5 (3.57%) Programme Management
7 5 (3.57%) Statistics
8 4 (2.86%) Continuous Improvement
8 4 (2.86%) PRINCE2
9 3 (2.14%) Configuration Management
9 3 (2.14%) Data Protection
10 2 (1.43%) Time Management
Programming Languages
1 4 (2.86%) PowerShell
2 3 (2.14%) SQL
Qualifications
1 21 (15.00%) SC Cleared
1 21 (15.00%) Security Cleared
2 8 (5.71%) ITIL Foundation Certificate
3 5 (3.57%) CCNA
3 5 (3.57%) Cisco Certification
3 5 (3.57%) Network+ Certification
4 3 (2.14%) ITIL Certification
5 2 (1.43%) Computer Science Degree
5 2 (1.43%) Degree
5 2 (1.43%) MCP
6 1 (0.71%) A+ Certification
6 1 (0.71%) CCENT
6 1 (0.71%) Microsoft Certification
6 1 (0.71%) MOS
Quality Assurance & Compliance
1 34 (24.29%) SLA
2 2 (1.43%) GDPR
System Software
1 81 (57.86%) Active Directory
2 5 (3.57%) VMware ESXi
2 5 (3.57%) VMware Infrastructure
2 5 (3.57%) vSphere
3 1 (0.71%) XenApp
3 1 (0.71%) XenDesktop
Systems Management
1 5 (3.57%) SCCM
2 2 (1.43%) WhatsUp Gold
2 2 (1.43%) WSUS
3 1 (0.71%) DameWare
3 1 (0.71%) ServiceCenter
Vendors
1 51 (36.43%) Microsoft
2 11 (7.86%) ServiceNow
3 9 (6.43%) Cisco
4 8 (5.71%) Citrix
4 8 (5.71%) VMware
5 5 (3.57%) Fortinet
5 5 (3.57%) Huawei
5 5 (3.57%) SAP
6 3 (2.14%) HP
7 2 (1.43%) Apple
7 2 (1.43%) McAfee
7 2 (1.43%) Meraki
7 2 (1.43%) Spiceworks
8 1 (0.71%) Adobe
8 1 (0.71%) BEA
8 1 (0.71%) Bomgar
8 1 (0.71%) Symantec
8 1 (0.71%) Veeam