Period
to 17 December 2018

The median annual salary for a 1st Line Service Desk Analyst was £22,500 in advertised job vacancies during the 6 months to 17 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 964 1034 978
Rank change year-on-year +70 -56 +57
Permanent jobs requiring a 1st Line Service Desk Analyst 180 184 255
As % of all permanent IT jobs advertised in the UK 0.11% 0.10% 0.14%
As % of the Job Titles category 0.12% 0.11% 0.14%
Number of salaries quoted 154 169 221
UK median annual salary £22,500 £22,500 £21,500
Median salary % change year-on-year - +4.65% +4.88%
10th Percentile £18,000 £17,350 £18,000
90th Percentile £27,444 £28,750 £29,000
UK excluding London median annual salary £21,250 £22,000 £21,000
% change year-on-year -3.41% +4.76% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,666 171,146 177,519
% of permanent IT jobs with a recognized job title 95.84% 96.05% 96.59%
Number of salaries quoted 122,303 137,777 148,225
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Service Desk Analyst over the 6 months to 17 December 2018.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 169 £22,500 - 10
UK excluding London +33 121 £21,250 -3.41% 7
London +61 48 £25,000 - 3
North of England +56 48 £20,000 +3.90% 3
South East +5 47 £22,500 -4.26% 1
North West +41 27 £22,500 +18.42% 1
Yorkshire +46 21 £19,000 - 2
East of England +37 19 £19,500 +5.41% 3
Midlands +19 6 £20,098 +8.64%
West Midlands +35 3 £21,500 +13.16%
East Midlands +21 3 £20,000 +17.65%
South West +6 1 - -

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 December 2018, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 112 (62.22%) Windows
2 103 (57.22%) Active Directory
3 83 (46.11%) ITIL
4 76 (42.22%) Microsoft Office
5 72 (40.00%) Microsoft
6 48 (26.67%) Office 365
7 41 (22.78%) Windows 10
7 41 (22.78%) SLA
8 40 (22.22%) Windows 7
9 29 (16.11%) SC Cleared
9 29 (16.11%) Security Cleared
10 27 (15.00%) MS Exchange
11 26 (14.44%) Finance
12 22 (12.22%) Microsoft Excel
13 20 (11.11%) Windows Server
14 19 (10.56%) Service Management
15 18 (10.00%) ITSM
16 16 (8.89%) Telecoms
16 16 (8.89%) VMware
17 15 (8.33%) Problem-Solving
17 15 (8.33%) ServiceNow
17 15 (8.33%) Exchange Server 2010
17 15 (8.33%) ITIL V3
18 14 (7.78%) Incident Management
19 11 (6.11%) Windows Server 2008
19 11 (6.11%) Cisco
20 10 (5.56%) Video Conferencing
20 10 (5.56%) assyst
20 10 (5.56%) Self-Motivation
21 9 (5.00%) Break/Fix

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (15.00%) MS Exchange
2 15 (8.33%) Exchange Server 2010
3 4 (2.22%) Skype for Business
4 2 (1.11%) Exchange Server 2013
4 2 (1.11%) SharePoint
Applications
1 76 (42.22%) Microsoft Office
2 22 (12.22%) Microsoft Excel
3 7 (3.89%) Microsoft PowerPoint
Business Applications
1 10 (5.56%) assyst
2 2 (1.11%) Dynamics AX
Cloud Services
1 48 (26.67%) Office 365
2 4 (2.22%) IaaS
3 1 (0.56%) iTunes
3 1 (0.56%) Microsoft Azure
Communications & Networking
1 7 (3.89%) TCP/IP
2 5 (2.78%) ADSL
3 4 (2.22%) DHCP
3 4 (2.22%) DNS
3 4 (2.22%) Skype
3 4 (2.22%) VPN
4 3 (1.67%) Unified Communications
5 2 (1.11%) Broadband
5 2 (1.11%) DSL
5 2 (1.11%) Internet
5 2 (1.11%) LAN
5 2 (1.11%) Remote Desktop
5 2 (1.11%) WAN
6 1 (0.56%) Firewall
6 1 (0.56%) Telepresence
6 1 (0.56%) WebEx
Development Applications
1 3 (1.67%) JIRA
General
1 26 (14.44%) Finance
2 16 (8.89%) Telecoms
3 7 (3.89%) Retail
4 6 (3.33%) Electronics
4 6 (3.33%) Manufacturing
4 6 (3.33%) Marketing
5 5 (2.78%) Law
5 5 (2.78%) Legal
6 1 (0.56%) Advertising
6 1 (0.56%) Banking
6 1 (0.56%) Billing
6 1 (0.56%) Investment Banking
6 1 (0.56%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.56%) XMPP
Miscellaneous
1 10 (5.56%) Self-Motivation
1 10 (5.56%) Video Conferencing
2 9 (5.00%) Analytical Skills
3 4 (2.22%) EPoS
4 3 (1.67%) Data Centre
4 3 (1.67%) Management Information System
5 2 (1.11%) Social Media
6 1 (0.56%) Data Protection Act
6 1 (0.56%) Driving Licence
6 1 (0.56%) iPad
6 1 (0.56%) iPhone
Operating Systems
1 112 (62.22%) Windows
2 41 (22.78%) Windows 10
3 40 (22.22%) Windows 7
4 20 (11.11%) Windows Server
5 11 (6.11%) Windows Server 2008
6 9 (5.00%) Windows Server 2012
7 5 (2.78%) Linux
8 4 (2.22%) Android
9 3 (1.67%) Apple iOS
9 3 (1.67%) Windows 8
10 2 (1.11%) Windows XP
11 1 (0.56%) Mac OS X
Processes & Methodologies
1 83 (46.11%) ITIL
2 19 (10.56%) Service Management
3 18 (10.00%) ITSM
4 15 (8.33%) ITIL V3
4 15 (8.33%) Problem-Solving
5 14 (7.78%) Incident Management
6 9 (5.00%) Break/Fix
6 9 (5.00%) Service Delivery
7 8 (4.44%) Change Management
8 7 (3.89%) Business Intelligence
9 6 (3.33%) Digital Marketing
9 6 (3.33%) Problem Management
9 6 (3.33%) Programme Management
10 5 (2.78%) Coaching
10 5 (2.78%) Knowledge Management
10 5 (2.78%) Statistics
10 5 (2.78%) Time Management
11 4 (2.22%) Data Protection
11 4 (2.22%) PRINCE2
12 3 (1.67%) Configuration Management
Programming Languages
1 5 (2.78%) PowerShell
2 2 (1.11%) SQL
Qualifications
1 29 (16.11%) SC Cleared
1 29 (16.11%) Security Cleared
2 7 (3.89%) ITIL Certification
3 6 (3.33%) ITIL Foundation Certificate
4 5 (2.78%) CCNA
4 5 (2.78%) Cisco Certification
4 5 (2.78%) Network+ Certification
5 4 (2.22%) Degree
5 4 (2.22%) MCP
5 4 (2.22%) Microsoft Certification
6 2 (1.11%) MCDST
7 1 (0.56%) A+ Certification
7 1 (0.56%) HND
7 1 (0.56%) MCSE
7 1 (0.56%) MOS
Quality Assurance & Compliance
1 41 (22.78%) SLA
2 2 (1.11%) GDPR
System Software
1 103 (57.22%) Active Directory
2 9 (5.00%) VMware Infrastructure
3 8 (4.44%) Hyper-V
4 6 (3.33%) VMware ESXi
5 5 (2.78%) vSphere
6 2 (1.11%) XenApp
Systems Management
1 8 (4.44%) SCCM
2 2 (1.11%) WhatsUp Gold
2 2 (1.11%) WSUS
3 1 (0.56%) Cisco CUCM
3 1 (0.56%) DameWare
3 1 (0.56%) ServiceCenter
3 1 (0.56%) Systems Management Server (SMS)
Vendors
1 72 (40.00%) Microsoft
2 16 (8.89%) VMware
3 15 (8.33%) ServiceNow
4 11 (6.11%) Cisco
5 8 (4.44%) Citrix
6 7 (3.89%) Apple
7 6 (3.33%) SAP
8 5 (2.78%) Fortinet
8 5 (2.78%) Huawei
9 4 (2.22%) HP
9 4 (2.22%) Oracle
10 3 (1.67%) Adobe
10 3 (1.67%) Remedy
11 2 (1.11%) Google
11 2 (1.11%) McAfee
11 2 (1.11%) Meraki
11 2 (1.11%) Spiceworks
12 1 (0.56%) Bomgar
12 1 (0.56%) Dell
12 1 (0.56%) Ivanti