First Line Service Desk Analyst
UK
The median First Line Service Desk Analyst salary in the UK is £28,000 per year, according to job vacancies posted during the 6 months leading to 18 February 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 18 Feb 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 649 | 649 | 741 |
| Rank change year-on-year | 0 | +92 | +185 |
| Permanent jobs requiring a 1st Line Service Desk Analyst | 23 | 32 | 57 |
| As % of all permanent jobs in the UK | 0.034% | 0.065% | 0.076% |
| As % of the Job Titles category | 0.037% | 0.071% | 0.081% |
| Number of salaries quoted | 23 | 20 | 56 |
| 10th Percentile | £23,875 | £21,613 | £21,000 |
| 25th Percentile | £24,000 | £23,875 | £22,000 |
| Median annual salary (50th Percentile) | £28,000 | £26,000 | £24,000 |
| Median % change year-on-year | +7.69% | +8.33% | -7.69% |
| 75th Percentile | £32,000 | £29,313 | £26,500 |
| 90th Percentile | £33,750 | £31,363 | £30,000 |
| UK excluding London median annual salary | £28,000 | £26,000 | £23,500 |
| % change year-on-year | +7.69% | +10.64% | -7.61% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 61,931 | 45,044 | 70,794 |
| % of permanent jobs with a recognized job title | 91.23% | 91.56% | 94.85% |
| Number of salaries quoted | 38,987 | 23,380 | 55,351 |
| 10th Percentile | £29,000 | £33,250 | £28,500 |
| 25th Percentile | £37,500 | £45,000 | £39,250 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £55,000 |
| Median % change year-on-year | -8.33% | +9.09% | -8.33% |
| 75th Percentile | £75,000 | £80,000 | £73,750 |
| 90th Percentile | £95,000 | £100,000 | £92,500 |
| UK excluding London median annual salary | £50,000 | £55,000 | £50,000 |
| % change year-on-year | -9.09% | +10.00% | -4.76% |
1st Line Service Desk Analyst
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised.
1st Line Service Desk Analyst
Salary Trend
Salary distribution trend for 1st Line Service Desk Analyst job vacancies in the UK.
1st Line Service Desk Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 18 February 2026.
1st Line Service Desk Analyst
Top 10 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 18 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +29 | 23 | £28,000 | +7.69% | 5 |
| UK excluding London | 0 | 21 | £28,000 | +7.69% | 5 |
| South East | +25 | 13 | £28,000 | +9.27% | 3 |
| Midlands | +12 | 4 | £24,750 | -4.81% | |
| East Midlands | -14 | 4 | £24,750 | -4.81% | |
| North of England | -32 | 4 | £30,250 | +14.15% | 2 |
| London | +29 | 2 | £30,750 | +17.14% | 1 |
| North West | -4 | 2 | £27,000 | -0.92% | 1 |
| Yorkshire | -29 | 2 | £32,500 | +22.64% | 1 |
| Work from Home | +41 | 1 | £36,500 | +40.38% |
1st Line Service Desk Analyst Skill Set
Top 25 Co-Occurring Skills & Capabilities
For the 6 months to 18 February 2026, 1st Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.
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1st Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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