Period
to 14 April 2021

The median annual salary for a 1st Line Service Desk Analyst was £23,000 in advertised job vacancies during the 6 months to 14 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Service Desk Analyst
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 783 883 1016
Rank change year-on-year +100 +133 +1
Permanent jobs requiring a 1st Line Service Desk Analyst 66 97 107
As % of all permanent jobs advertised in the UK 0.079% 0.086% 0.072%
As % of the Job Titles category 0.085% 0.090% 0.075%
Number of salaries quoted 60 82 94
10th Percentile £19,400 £18,500 £18,150
25th Percentile £21,000 £18,813 £19,000
Median annual salary (50th Percentile) £23,000 £22,500 £22,500
Median % change year-on-year +2.22% - +12.50%
75th Percentile £25,000 £25,000 £26,000
90th Percentile £29,650 £27,363 £29,000
UK excluding London median annual salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,560 107,892 143,050
% of permanent IT jobs with a recognized job title 93.14% 95.38% 96.02%
Number of salaries quoted 61,019 87,607 115,290
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

1st Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Service Desk Analyst.

Salary trend for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Service Desk Analyst over the 6 months to 14 April 2021.

Salary histogram for 1st Line Service Desk Analyst in the UK

1st Line Service Desk Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Service Desk Analyst within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +125 63 £23,000 +2.22% 4
UK excluding London +88 57 £22,500 +4.65% 4
North of England +54 24 £22,000 -1.12%
South East +83 13 £24,000 +6.67% 1
Yorkshire +8 12 £22,000 +4.76%
North West +50 11 £21,750 -3.33%
Midlands +22 9 £22,250 +14.10% 3
Work from Home - 8 £21,250 -
South West +13 6 £22,500 +4.65%
London +109 5 £29,000 +9.43%
East of England +59 5 £20,000 -19.19%
West Midlands +24 5 £23,000 -4.56% 2
East Midlands +9 4 £20,625 +5.77% 1
North East +14 1 £21,110 -6.18%

1st Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 April 2021, 1st Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Service Desk Analyst in the job title.

1 38 (57.58%) Active Directory
2 36 (54.55%) Windows
3 25 (37.88%) Windows 10
3 25 (37.88%) Microsoft
4 24 (36.36%) Microsoft 365
5 16 (24.24%) ITIL
6 14 (21.21%) Service Management
6 14 (21.21%) ITSM
7 13 (19.70%) Citrix
8 10 (15.15%) SLA
9 9 (13.64%) Microsoft Office
10 8 (12.12%) Telecoms
11 6 (9.09%) ServiceNow
11 6 (9.09%) Azure
11 6 (9.09%) Incident Management
11 6 (9.09%) Degree
11 6 (9.09%) Public Sector
12 5 (7.58%) Windows 7
12 5 (7.58%) Security Cleared
12 5 (7.58%) Windows Server
12 5 (7.58%) Finance
12 5 (7.58%) Management Information System
12 5 (7.58%) TCP/IP
12 5 (7.58%) Business Intelligence
13 4 (6.06%) Microsoft Certification
13 4 (6.06%) MCSE
13 4 (6.06%) SAP
13 4 (6.06%) Electronics
13 4 (6.06%) Programme Management
13 4 (6.06%) Law

1st Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.55%) MS Exchange
1 3 (4.55%) SharePoint
2 2 (3.03%) Exchange Server 2007
2 2 (3.03%) Exchange Server 2010
2 2 (3.03%) Exchange Server 2013
Applications
1 9 (13.64%) Microsoft Office
2 3 (4.55%) Microsoft Excel
3 2 (3.03%) Microsoft PowerPoint
Business Applications
1 1 (1.52%) Sage X3
Cloud Services
1 24 (36.36%) Microsoft 365
2 6 (9.09%) Azure
3 2 (3.03%) Azure Active Directory
4 1 (1.52%) Power Platform
Communications & Networking
1 5 (7.58%) TCP/IP
2 3 (4.55%) Firewall
3 2 (3.03%) DHCP
3 2 (3.03%) DNS
3 2 (3.03%) DSL
3 2 (3.03%) Unified Communications
3 2 (3.03%) VPN
4 1 (1.52%) LAN
4 1 (1.52%) Remote Desktop
4 1 (1.52%) WAN
Database & Business Intelligence
1 1 (1.52%) Power BI
1 1 (1.52%) SQL Server
1 1 (1.52%) SQL Server 2016
General
1 8 (12.12%) Telecoms
2 6 (9.09%) Public Sector
3 5 (7.58%) Finance
4 4 (6.06%) Electronics
4 4 (6.06%) Law
4 4 (6.06%) Manufacturing
4 4 (6.06%) Marketing
5 3 (4.55%) German Language
6 2 (3.03%) Legal
6 2 (3.03%) Retail
7 1 (1.52%) Aerospace
Libraries, Frameworks & Software Standards
1 1 (1.52%) .NET
1 1 (1.52%) CSS
Miscellaneous
1 5 (7.58%) Management Information System
2 4 (6.06%) Driving Licence
3 3 (4.55%) Analytical Skills
3 3 (4.55%) Blackberry
3 3 (4.55%) Self-Motivation
4 2 (3.03%) Data Centre
5 1 (1.52%) NHS
5 1 (1.52%) Smartphone
5 1 (1.52%) Video Conferencing
Operating Systems
1 36 (54.55%) Windows
2 25 (37.88%) Windows 10
3 5 (7.58%) Windows 7
3 5 (7.58%) Windows Server
4 4 (6.06%) Windows Server 2008
4 4 (6.06%) Windows Server 2012
4 4 (6.06%) Windows Server 2016
5 2 (3.03%) Mac OS
6 1 (1.52%) Android
6 1 (1.52%) Apple iOS
6 1 (1.52%) Linux
6 1 (1.52%) Windows 8
6 1 (1.52%) Windows Vista
Processes & Methodologies
1 16 (24.24%) ITIL
2 14 (21.21%) ITSM
2 14 (21.21%) Service Management
3 6 (9.09%) Incident Management
4 5 (7.58%) Business Intelligence
5 4 (6.06%) Case Management
5 4 (6.06%) Digital Marketing
5 4 (6.06%) Problem-Solving
5 4 (6.06%) Programme Management
5 4 (6.06%) Time Management
5 4 (6.06%) Wealth Management
6 3 (4.55%) Service Delivery
7 2 (3.03%) Active Listening
7 2 (3.03%) Coaching
7 2 (3.03%) Continuous Improvement
7 2 (3.03%) Customer-Centricity
7 2 (3.03%) Identity Access Management
7 2 (3.03%) Practice Management
8 1 (1.52%) Decision-Making
8 1 (1.52%) Proactive Monitoring
Programming Languages
1 1 (1.52%) PowerShell
1 1 (1.52%) SQL
Qualifications
1 6 (9.09%) Degree
2 5 (7.58%) Security Cleared
3 4 (6.06%) MCSE
3 4 (6.06%) Microsoft Certification
4 3 (4.55%) SC Cleared
5 1 (1.52%) Computer Science Degree
5 1 (1.52%) DV Cleared
5 1 (1.52%) ITIL Certification
Quality Assurance & Compliance
1 10 (15.15%) SLA
2 1 (1.52%) GDPR
2 1 (1.52%) ISO/IEC 27001
System Software
1 38 (57.58%) Active Directory
2 1 (1.52%) Firmware
Systems Management
1 2 (3.03%) Microsoft Intune
2 1 (1.52%) WSUS
Vendors
1 25 (37.88%) Microsoft
2 13 (19.70%) Citrix
3 6 (9.09%) ServiceNow
4 4 (6.06%) SAP
4 4 (6.06%) VMware
5 2 (3.03%) Apple
6 1 (1.52%) Cisco
6 1 (1.52%) Meraki
6 1 (1.52%) Sage
6 1 (1.52%) SolarWinds