Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Contact Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Contact Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Contact Management
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 1144 1165 1190
Rank change year-on-year +21 +25 +6
Permanent jobs citing Contact Management 45 72 106
As % of all permanent IT jobs advertised in the UK 0.025% 0.038% 0.049%
As % of the Processes & Methodologies category 0.028% 0.042% 0.055%
Number of salaries quoted 47 52 85
UK median annual salary £65,000 £40,000 £61,000
Median salary % change year-on-year +62.50% -34.43% +6.09%
10th Percentile £40,000 £19,250 £31,250
90th Percentile £126,000 £70,000 £92,500
UK excluding London median annual salary £55,000 £49,000 £72,500
% change year-on-year +12.24% -32.41% +26.09%

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161952 169683 193148
As % of all permanent IT jobs advertised in the UK 89.90% 89.39% 88.81%
Number of salaries quoted 127936 140934 159138
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £79,350 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

Contact Management
Job Vacancy Trend

Job postings citing Contact Management as a percentage of all IT jobs advertised.

Job vacancy trend for Contact Management in the UK

Contact Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management.

Salary trend for Contact Management in the UK

Contact Management
Salary Histogram

The salary distribution of IT jobs citing Contact Management over the 6 months to 23 November 2017.

Salary histogram for Contact Management in the UK

Contact Management
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Contact Management within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 45 £65,000 +62.50% 2
UK excluding London +44 29 £55,000 +12.24% 1
South East +48 19 £62,000 +206.17%
London -3 16 £110,000 +175.00% 1
Midlands - 7 £42,500 -
West Midlands - 7 £42,500 -
North of England +8 3 £40,000 -10.11%
North West -15 3 £40,000 +34.45%

For the 6 months to 23 November 2017, IT jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Contact Management.

1 32 (71.11%) Finance
2 25 (55.56%) SaaS
2 25 (55.56%) Customer-Centricity
3 22 (48.89%) FMCG
3 22 (48.89%) Manufacturing
3 22 (48.89%) Process Management
3 22 (48.89%) Salesforce.com
3 22 (48.89%) Pharmaceutical
4 11 (24.44%) SQL
5 10 (22.22%) CRM
6 9 (20.00%) Windows
7 8 (17.78%) XML
7 8 (17.78%) .NET
7 8 (17.78%) Visual Studio
7 8 (17.78%) QA
8 7 (15.56%) Customer Requirements
9 6 (13.33%) npm
9 6 (13.33%) Microservices
9 6 (13.33%) gulp
9 6 (13.33%) Task Parallel Library
9 6 (13.33%) Angular 2
9 6 (13.33%) WCF
9 6 (13.33%) WPF
9 6 (13.33%) WF
9 6 (13.33%) jQuery
9 6 (13.33%) Umbraco
9 6 (13.33%) Web Development
9 6 (13.33%) JSON
9 6 (13.33%) HTML5
9 6 (13.33%) NoSQL

Contact Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.33%) Umbraco
2 3 (6.67%) SharePoint
Business Applications
1 3 (6.67%) Dynamics AX
1 3 (6.67%) Dynamics CRM
Cloud Services
1 25 (55.56%) SaaS
2 6 (13.33%) npm
3 5 (11.11%) Microsoft Azure
4 3 (6.67%) IaaS
4 3 (6.67%) Office 365
4 3 (6.67%) PaaS
Communications & Networking
1 3 (6.67%) Skype
2 1 (2.22%) FTP
Database & Business Intelligence
1 6 (13.33%) Big Data
1 6 (13.33%) NoSQL
2 2 (4.44%) BusinessObjects
2 2 (4.44%) MySQL
2 2 (4.44%) SQL Server
Development Applications
1 8 (17.78%) Visual Studio
2 6 (13.33%) gulp
General
1 32 (71.11%) Finance
2 22 (48.89%) Manufacturing
2 22 (48.89%) Pharmaceutical
3 5 (11.11%) German Language
4 2 (4.44%) Legal
Job Titles
1 22 (48.89%) Account Executive
2 8 (17.78%) Developer
3 6 (13.33%) .NET Developer
3 6 (13.33%) .NET Web Developer
3 6 (13.33%) Angular Developer
3 6 (13.33%) ASP.NET Developer
3 6 (13.33%) C# .NET Developer
3 6 (13.33%) C# ASP.NET Developer
3 6 (13.33%) C# Developer
3 6 (13.33%) C# Web Developer
3 6 (13.33%) HTML Developer
3 6 (13.33%) Senior .NET Developer
3 6 (13.33%) Senior .NET Web Developer
3 6 (13.33%) Senior ASP.NET Developer
3 6 (13.33%) Senior C# .NET Developer
3 6 (13.33%) Senior C# ASP.NET Developer
3 6 (13.33%) Senior C# Developer
3 6 (13.33%) Senior Developer
3 6 (13.33%) Senior Web Developer
3 6 (13.33%) Web Developer
Libraries, Frameworks & Software Standards
1 8 (17.78%) .NET
1 8 (17.78%) XML
2 6 (13.33%) Ajax
2 6 (13.33%) Angular 2
2 6 (13.33%) AngularJS
2 6 (13.33%) ASP.NET
2 6 (13.33%) HTML
2 6 (13.33%) HTML5
2 6 (13.33%) jQuery
2 6 (13.33%) JSON
2 6 (13.33%) REST
2 6 (13.33%) SOAP
2 6 (13.33%) Task Parallel Library
2 6 (13.33%) WCF
2 6 (13.33%) WebSockets
2 6 (13.33%) WF
2 6 (13.33%) WPF
3 2 (4.44%) Web Services
3 2 (4.44%) XSLT
Miscellaneous
1 22 (48.89%) FMCG
2 6 (13.33%) Management Information System
3 3 (6.67%) Private Cloud
3 3 (6.67%) Smartphone
4 2 (4.44%) Data Structures
Operating Systems
1 9 (20.00%) Windows
2 3 (6.67%) Windows 10
Processes & Methodologies
1 25 (55.56%) Customer-Centricity
2 22 (48.89%) Process Management
3 10 (22.22%) CRM
4 7 (15.56%) Customer Requirements
5 6 (13.33%) Agile Software Development
5 6 (13.33%) Microservices
5 6 (13.33%) Web Development
6 5 (11.11%) Benchmarking
6 5 (11.11%) Budgeting and Forecasting
6 5 (11.11%) Change Management
6 5 (11.11%) Disaster Recovery
6 5 (11.11%) Planning and Forecasting
6 5 (11.11%) PRINCE2
6 5 (11.11%) Project Management
6 5 (11.11%) Resource Management
6 5 (11.11%) Service Delivery
6 5 (11.11%) Supply Chain Management
7 3 (6.67%) B2B Sales
7 3 (6.67%) Business Development
7 3 (6.67%) Lead Generation
Programming Languages
1 11 (24.44%) SQL
2 6 (13.33%) C#
2 6 (13.33%) JavaScript
Qualifications
1 5 (11.11%) PRINCE2 Certification
1 5 (11.11%) PRINCE2 Practitioner
2 1 (2.22%) AAT
2 1 (2.22%) ACCA
2 1 (2.22%) CIMA
Quality Assurance & Compliance
1 8 (17.78%) QA
2 2 (4.44%) SLA
System Software
1 5 (11.11%) Virtual Desktop
2 3 (6.67%) VMware ESXi
Systems Management
1 3 (6.67%) Forefront Identity Manager
1 3 (6.67%) SCCM
1 3 (6.67%) SCOM
Vendors
1 22 (48.89%) Salesforce.com
2 5 (11.11%) Oracle
3 3 (6.67%) Citrix
3 3 (6.67%) Palo Alto
4 2 (4.44%) Microsoft