Period
to 17 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
UK
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 245 221 217
Rank change year-on-year -24 -4 +72
Contract jobs citing Service Design 1,090 1,250 1,313
As % of all contract IT jobs advertised in the UK 1.06% 1.22% 1.24%
As % of the Processes & Methodologies category 1.22% 1.42% 1.45%
Number of daily rates quoted 675 798 868
UK median daily rate £485 £475 £450
Median daily rate % change year-on-year +2.11% +5.56% +1.12%
10th Percentile £363 £345 £314
90th Percentile £638 £625 £638
UK excluding London median daily rate £450 £450 £445
% change year-on-year - +1.12% +4.71%
Number of hourly rates quoted 6 0 5
UK median hourly rate £27.36 - £22.50
10th Percentile £22.42 - £15.25
90th Percentile £43.06 - £40.25
UK excluding London median hourly rate £27.36 - £23.50

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,041 88,174 90,299
As % of all contract IT jobs advertised in the UK 86.35% 85.75% 85.21%
Number of daily rates quoted 58,899 58,617 59,550
UK median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £300 £277 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,305 2,116 2,483
UK median hourly rate £22.00 £23.14 £22.50
Median hourly rate % change year-on-year -4.93% +2.84% +2.27%
10th Percentile £11.25 £11.25 £11.25
90th Percentile £50.75 £49.75 £48.00
UK excluding London median hourly rate £21.18 £24.00 £22.50
% change year-on-year -11.75% +6.67% -

Service Design
Job Vacancy Trend

Job postings citing Service Design as a percentage of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Design.

Contractor daily rate trend for Service Design in the UK

Service Design
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Design over the 6 months to 17 November 2018.

Contractor daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Design.

Contractor hourly rate trend for Service Design in the UK

Service Design
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Design over the 6 months to 17 November 2018.

Contractor hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 962 £498 +4.74% 171
UK excluding London -30 632 £450 - 129
London -25 433 £500 - 54
North of England -28 172 £450 -5.26% 19
South East -92 134 £475 +11.76% 29
Midlands -12 104 £455 -3.04% 28
West Midlands -19 84 £468 -1.06% 22
Scotland +41 79 £450 +1.69% 9
Yorkshire -10 76 £438 -12.06% 13
North West +5 74 £450 -5.26% 5
South West -23 68 £500 -2.91% 23
East of England -10 54 £500 +14.94% 18
North East -34 22 £473 -0.53% 1
East Midlands +14 20 £450 +5.88% 6
Wales -10 20 £435 -14.07% 3
Northern Ireland +33 4 £406 +25.00%

For the 6 months to 17 November 2018, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Design.

1 520 (47.71%) Agile Software Development
2 267 (24.50%) ITIL
3 246 (22.57%) User Experience
4 210 (19.27%) Finance
5 209 (19.17%) Service Management
6 199 (18.26%) Security Cleared
7 161 (14.77%) User-Centered Design (UCD)
8 150 (13.76%) Service Delivery
9 138 (12.66%) Scrum
10 131 (12.02%) SC Cleared
11 125 (11.47%) Problem-Solving
12 124 (11.38%) Stakeholder Management
13 103 (9.45%) Prototyping
14 102 (9.36%) User Stories
15 98 (8.99%) HTML
16 94 (8.62%) Degree
17 93 (8.53%) Decision-Making
18 87 (7.98%) Analytical Skills
19 82 (7.52%) Project Management
19 82 (7.52%) CSS
20 78 (7.16%) ITIL V3
21 76 (6.97%) Microsoft
22 75 (6.88%) Change Management
23 70 (6.42%) JavaScript
24 68 (6.24%) ITSM
24 68 (6.24%) Microsoft Azure
25 66 (6.06%) Workflow
25 66 (6.06%) JIRA
26 64 (5.87%) Continuous Improvement
27 63 (5.78%) Actionable Insight

Service Design
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (3.67%) Confluence
2 11 (1.01%) SharePoint
3 10 (0.92%) WebLogic
4 9 (0.83%) CMS
5 8 (0.73%) Skype for Business
6 5 (0.46%) Apache
6 5 (0.46%) Mule
7 4 (0.37%) Anypoint
8 3 (0.28%) Drupal
8 3 (0.28%) Marvel
8 3 (0.28%) nginx
8 3 (0.28%) OpenStack
9 2 (0.18%) Elasticsearch
9 2 (0.18%) K2 blackpearl
9 2 (0.18%) Oracle SOA Suite
9 2 (0.18%) SharePoint 2013
10 1 (0.092%) Adobe Experience Manager
10 1 (0.092%) Sitecore CMS
10 1 (0.092%) WebSphere
10 1 (0.092%) WordPress
Applications
1 28 (2.57%) InVision
2 26 (2.39%) Microsoft Office
3 16 (1.47%) Microsoft Excel
4 15 (1.38%) Adobe Creative Suite
4 15 (1.38%) Microsoft PowerPoint
4 15 (1.38%) Microsoft Project
5 14 (1.28%) MS Visio
6 10 (0.92%) Photoshop
7 9 (0.83%) OmniGraffle
8 8 (0.73%) Adobe Illustrator
8 8 (0.73%) UXPin
9 2 (0.18%) SPSS
10 1 (0.092%) Adobe After Effects
Business Applications
1 16 (1.47%) Dynamics CRM
2 3 (0.28%) Remedy ITSM
3 2 (0.18%) Dynamics NAV
3 2 (0.18%) Magento
3 2 (0.18%) Sonata
4 1 (0.092%) HFM
4 1 (0.092%) Oracle BPM
4 1 (0.092%) Payment Gateway
Cloud Services
1 68 (6.24%) Microsoft Azure
2 59 (5.41%) Amazon AWS
3 33 (3.03%) SaaS
4 25 (2.29%) PaaS
5 18 (1.65%) Office 365
6 17 (1.56%) Dynamics 365
7 14 (1.28%) IaaS
8 12 (1.10%) Slack
9 10 (0.92%) Azure Active Directory
10 9 (0.83%) Azure Data Factory
11 8 (0.73%) Adobe Creative Cloud
12 5 (0.46%) GitHub
12 5 (0.46%) Google Analytics
13 4 (0.37%) IBM Cloud
13 4 (0.37%) OneDrive
14 3 (0.28%) Quay.io
15 2 (0.18%) Apigee
15 2 (0.18%) iPaaS
15 2 (0.18%) Serverless
15 2 (0.18%) Virtual Private Cloud
Communications & Networking
1 15 (1.38%) Unified Communications
2 14 (1.28%) DNS
2 14 (1.28%) Firewall
3 13 (1.19%) WAN
4 11 (1.01%) Internet
4 11 (1.01%) LAN
4 11 (1.01%) VPN
5 10 (0.92%) HTTP
5 10 (0.92%) Skype
5 10 (0.92%) Wireless
6 8 (0.73%) Software-Defined Networking
7 6 (0.55%) BGP
8 5 (0.46%) AMQP
8 5 (0.46%) MPLS
8 5 (0.46%) OSPF
9 4 (0.37%) Cisco Wireless
9 4 (0.37%) FTP
9 4 (0.37%) Junos
9 4 (0.37%) VoIP
9 4 (0.37%) Wi-Fi
Database & Business Intelligence
1 26 (2.39%) SQL Server
2 21 (1.93%) Data Warehouse
3 14 (1.28%) Big Data
3 14 (1.28%) Relational Database
4 13 (1.19%) Azure SQL Database
5 12 (1.10%) Hadoop
5 12 (1.10%) Power BI
5 12 (1.10%) SQL Server Reporting Services
6 11 (1.01%) PostgreSQL
6 11 (1.01%) SQL Server Integration Services
7 9 (0.83%) Data Lake
7 9 (0.83%) Oracle Database
8 8 (0.73%) NoSQL
8 8 (0.73%) Oracle Database 11g
9 7 (0.64%) HDInsight
9 7 (0.64%) Microsoft Analysis Services
9 7 (0.64%) SQL Server Analysis Services
10 6 (0.55%) Couchbase
11 5 (0.46%) MongoDB
11 5 (0.46%) MySQL
Development Applications
1 66 (6.06%) JIRA
2 31 (2.84%) Git (software)
3 21 (1.93%) Axure RP
4 20 (1.83%) Jenkins
5 10 (0.92%) JUnit
5 10 (0.92%) Subversion
6 7 (0.64%) Balsamiq Mockups
7 6 (0.55%) Team Foundation Server
8 4 (0.37%) Bitbucket
8 4 (0.37%) Maven
8 4 (0.37%) ProtoShare
8 4 (0.37%) Visual Studio Team System
9 3 (0.28%) Artifactory
9 3 (0.28%) GitLab
9 3 (0.28%) NUnit
10 2 (0.18%) HP UFT
11 1 (0.092%) Bower
11 1 (0.092%) gulp
11 1 (0.092%) Karma Test Runner
11 1 (0.092%) Oracle Forms
General
1 210 (19.27%) Finance
2 47 (4.31%) Telecoms
3 46 (4.22%) Banking
4 35 (3.21%) Retail
5 33 (3.03%) Marketing
6 23 (2.11%) Legal
7 20 (1.83%) Manufacturing
8 18 (1.65%) Electronics
9 14 (1.28%) Military
10 11 (1.01%) Law
11 10 (0.92%) Billing
12 7 (0.64%) Publishing
13 6 (0.55%) Advertising
13 6 (0.55%) Investment Banking
14 5 (0.46%) Financial Institution
14 5 (0.46%) Local Government
15 4 (0.37%) Pharmaceutical
16 3 (0.28%) Back Office
16 3 (0.28%) Dutch Language
16 3 (0.28%) Games
Job Titles
1 225 (20.64%) Designer
2 191 (17.52%) Architect
3 115 (10.55%) User Researcher
4 98 (8.99%) Service Manager
5 87 (7.98%) Developer
6 82 (7.52%) UX Designer
7 81 (7.43%) Analyst
8 53 (4.86%) Service Architect
9 51 (4.68%) Transition Manager
10 47 (4.31%) Service Transition Manager
11 44 (4.04%) Service Design Manager
12 43 (3.94%) Senior Designer
12 43 (3.94%) Solutions Architect
13 42 (3.85%) Business Analyst
14 40 (3.67%) Delivery Manager
15 32 (2.94%) IT Manager
15 32 (2.94%) Technical Architect
16 30 (2.75%) Consultant
16 30 (2.75%) Project Manager
16 30 (2.75%) Service Analyst
Libraries, Frameworks & Software Standards
1 98 (8.99%) HTML
2 82 (7.52%) CSS
3 42 (3.85%) Web Services
4 35 (3.21%) REST
5 33 (3.03%) XML
6 27 (2.48%) HTML5
7 25 (2.29%) Spring
8 23 (2.11%) .NET
9 22 (2.02%) CSS3
10 20 (1.83%) RESTful
11 19 (1.74%) Django
12 16 (1.47%) JSON
13 15 (1.38%) AngularJS
13 15 (1.38%) Play Framework
14 13 (1.19%) SOAP
15 12 (1.10%) Ajax
15 12 (1.10%) jQuery
16 11 (1.01%) Middleware
16 11 (1.01%) OAuth
16 11 (1.01%) Spring MVC
Miscellaneous
1 246 (22.57%) User Experience
2 87 (7.98%) Analytical Skills
3 42 (3.85%) Management Information System
4 26 (2.39%) Blog
5 24 (2.20%) Taxonomies
6 23 (2.11%) Self-Motivation
7 22 (2.02%) Mobile App
8 20 (1.83%) Data Centre
9 13 (1.19%) Computer Science
10 11 (1.01%) Public Cloud
11 10 (0.92%) Fintech
11 10 (0.92%) NHS
12 9 (0.83%) Private Cloud
13 8 (0.73%) CMDB
13 8 (0.73%) Virtual Team
14 7 (0.64%) Data Structures
14 7 (0.64%) Graphic Design
15 6 (0.55%) Enterprise Software
15 6 (0.55%) PMI
15 6 (0.55%) Security Operations Centre
Operating Systems
1 38 (3.49%) Linux
2 37 (3.39%) Windows
3 25 (2.29%) Android
4 23 (2.11%) Apple iOS
5 15 (1.38%) Windows 10
6 11 (1.01%) Windows Server
7 9 (0.83%) Unix
8 8 (0.73%) Windows 7
9 7 (0.64%) Windows 8
10 3 (0.28%) CoreOS
10 3 (0.28%) Mac OS
11 2 (0.18%) CentOS
12 1 (0.092%) Red Hat Enterprise Linux
Processes & Methodologies
1 520 (47.71%) Agile Software Development
2 267 (24.50%) ITIL
3 209 (19.17%) Service Management
4 161 (14.77%) User-Centered Design (UCD)
5 150 (13.76%) Service Delivery
6 138 (12.66%) Scrum
7 125 (11.47%) Problem-Solving
8 124 (11.38%) Stakeholder Management
9 103 (9.45%) Prototyping
10 102 (9.36%) User Stories
11 93 (8.53%) Decision-Making
12 82 (7.52%) Project Management
13 78 (7.16%) ITIL V3
14 75 (6.88%) Change Management
15 68 (6.24%) ITSM
16 66 (6.06%) Workflow
17 64 (5.87%) Continuous Improvement
18 63 (5.78%) Actionable Insight
18 63 (5.78%) Usability Testing
19 62 (5.69%) Workshop Facilitation
Programming Languages
1 70 (6.42%) JavaScript
2 55 (5.05%) Java
3 50 (4.59%) SQL
4 21 (1.93%) Python
5 20 (1.83%) PowerShell
6 18 (1.65%) Bash Shell
6 18 (1.65%) Ruby
7 17 (1.56%) Scala
8 12 (1.10%) C#
9 9 (0.83%) PL/SQL
9 9 (0.83%) T-SQL
10 8 (0.73%) Go
11 6 (0.55%) Java 8
11 6 (0.55%) PHP
12 5 (0.46%) TypeScript
13 4 (0.37%) C
13 4 (0.37%) Perl
14 2 (0.18%) C++
14 2 (0.18%) Clojure
15 1 (0.092%) GLSL
Qualifications
1 199 (18.26%) Security Cleared
2 131 (12.02%) SC Cleared
3 94 (8.62%) Degree
4 35 (3.21%) BPSS Clearance
5 30 (2.75%) ITIL Certification
6 26 (2.39%) DV Cleared
7 16 (1.47%) ITIL Foundation Certificate
8 10 (0.92%) ISEB
9 8 (0.73%) CISSP
10 6 (0.55%) PMI Certification
11 5 (0.46%) Cisco Certification
11 5 (0.46%) Computer Science Degree
11 5 (0.46%) CTC Cleared
11 5 (0.46%) TOGAF Certification
12 4 (0.37%) BC Cleared
12 4 (0.37%) DBS Check
13 3 (0.28%) CCIE
13 3 (0.28%) CCNP
13 3 (0.28%) CISA
13 3 (0.28%) PRINCE2 Certification
Quality Assurance & Compliance
1 30 (2.75%) SLA
2 20 (1.83%) QA
3 16 (1.47%) Disclosure Scotland
4 11 (1.01%) GDPR
5 8 (0.73%) ISO/IEC 20000
6 7 (0.64%) ISO/IEC 27001
7 6 (0.55%) COBIT
7 6 (0.55%) Data Quality
8 5 (0.46%) Actionable Recommendations
9 4 (0.37%) PMO
10 2 (0.18%) JSP 440
10 2 (0.18%) PCI DSS
11 1 (0.092%) COSO
11 1 (0.092%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.092%) ISO/IEC 27005
11 1 (0.092%) PMBOK
11 1 (0.092%) WAI
System Software
1 33 (3.03%) Active Directory
2 17 (1.56%) Docker
3 6 (0.55%) Virtual Machines
3 6 (0.55%) VMware Infrastructure
4 3 (0.28%) Ceph
4 3 (0.28%) etcd
4 3 (0.28%) flannel
4 3 (0.28%) GlusterFS
4 3 (0.28%) SkyDNS
5 2 (0.18%) vCloud
6 1 (0.092%) Virtual Desktop
6 1 (0.092%) VMware NSX
6 1 (0.092%) vSphere
Systems Management
1 14 (1.28%) Single Sign-On
2 8 (0.73%) Ansible
3 7 (0.64%) Kubernetes
3 7 (0.64%) Puppet
4 4 (0.37%) Host Intrusion Detection System
5 3 (0.28%) AirWatch
5 3 (0.28%) Graphite
5 3 (0.28%) HAProxy
5 3 (0.28%) Network Intrusion Detection System
5 3 (0.28%) Opscode Chef
5 3 (0.28%) Prometheus
5 3 (0.28%) rkt
5 3 (0.28%) Sysdig
5 3 (0.28%) Terraform
6 2 (0.18%) CASB
6 2 (0.18%) Cisco Prime
6 2 (0.18%) HP Quality Center
6 2 (0.18%) QRadar
6 2 (0.18%) Salt
7 1 (0.092%) OpenView
Vendors
1 76 (6.97%) Microsoft
2 50 (4.59%) ServiceNow
3 33 (3.03%) Adobe
4 26 (2.39%) Oracle
4 26 (2.39%) SAP
5 25 (2.29%) Cisco
6 23 (2.11%) Google
7 11 (1.01%) Tableau
7 11 (1.01%) VMware
8 10 (0.92%) IBM
9 8 (0.73%) Juniper
9 8 (0.73%) MuleSoft
10 7 (0.64%) Citrix
10 7 (0.64%) Splunk
11 5 (0.46%) Atlassian
11 5 (0.46%) CA
11 5 (0.46%) Concur
12 4 (0.37%) Black Duck
12 4 (0.37%) F5
12 4 (0.37%) Marketo