Period
to 20 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 20 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
UK
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 231 212 199
Rank change year-on-year -19 -13 +61
Contract jobs citing Service Design 1,173 1,248 1,277
As % of all contract IT jobs advertised in the UK 1.20% 1.26% 1.32%
As % of the Processes & Methodologies category 1.38% 1.46% 1.55%
Number of daily rates quoted 725 808 844
UK median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% -
10th Percentile £363 £340 £338
90th Percentile £633 £620 £625
UK excluding London median daily rate £458 £450 £450
% change year-on-year +1.67% - +5.88%
Number of hourly rates quoted 13 2 1
UK median hourly rate £27.36 £108.00 £22.50
Median hourly rate % change year-on-year -74.67% +380.00% -50.29%
10th Percentile £18.08 £108.00 £21.25
90th Percentile £35.00 £108.00 £23.75
UK excluding London median hourly rate £24.91 £108.00 -
% change year-on-year -76.94% - -

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,262 85,360 82,471
As % of all contract IT jobs advertised in the UK 86.98% 85.85% 85.16%
Number of daily rates quoted 56,290 57,072 54,475
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £300 £281 £263
90th Percentile £650 £638 £613
UK excluding London median daily rate £425 £405 £400
% change year-on-year +4.83% +1.35% +3.23%
Number of hourly rates quoted 2,147 2,018 2,393
UK median hourly rate £23.49 £23.04 £23.28
Median hourly rate % change year-on-year +1.96% -1.02% +1.20%
10th Percentile £11.27 £11.25 £11.06
90th Percentile £50.04 £49.75 £48.75
UK excluding London median hourly rate £22.43 £24.00 £22.50
% change year-on-year -6.54% +6.67% -10.00%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a percentage of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Design.

Contractor daily rate trend for Service Design in the UK

Service Design
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Design over the 6 months to 20 January 2019.

Contractor daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Design.

Contractor hourly rate trend for Service Design in the UK

Service Design
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Design over the 6 months to 20 January 2019.

Contractor hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1,057 £475 - 188
UK excluding London -6 712 £458 +1.67% 123
London -24 428 £500 - 74
North of England +7 237 £450 -5.26% 27
South East -74 148 £475 +11.76% 33
Midlands +36 128 £452 -3.57% 20
Yorkshire +26 121 £450 -5.26% 13
West Midlands +11 107 £452 -4.34% 19
North West +5 80 £450 -10.00% 9
South West -19 73 £500 +5.26% 20
Scotland +31 64 £450 - 2
East of England +11 50 £500 +14.88% 15
North East -25 36 £425 -5.57% 5
East Midlands +16 20 £465 +20.00% 1
Wales -28 19 £475 +2.70% 7
Northern Ireland +14 4 £406 +16.07%

For the 6 months to 20 January 2019, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Design.

1 598 (50.98%) Agile Software Development
2 270 (23.02%) ITIL
3 249 (21.23%) User Experience
4 221 (18.84%) Finance
5 210 (17.90%) Security Cleared
6 193 (16.45%) Service Management
7 176 (15.00%) Service Delivery
8 174 (14.83%) User-Centered Design (UCD)
9 140 (11.94%) SC Cleared
10 135 (11.51%) Scrum
11 134 (11.42%) Stakeholder Management
12 129 (11.00%) Problem-Solving
13 125 (10.66%) HTML
14 120 (10.23%) Prototyping
14 120 (10.23%) User Stories
15 109 (9.29%) Decision-Making
16 104 (8.87%) Degree
17 98 (8.35%) Usability Testing
18 95 (8.10%) Project Management
19 92 (7.84%) CSS
20 86 (7.33%) ITIL V3
21 82 (6.99%) Continuous Improvement
22 81 (6.91%) Analytical Skills
23 80 (6.82%) Microsoft Azure
23 80 (6.82%) Workflow
24 79 (6.73%) JIRA
24 79 (6.73%) Qualitative Research
25 77 (6.56%) Actionable Insight
26 75 (6.39%) Microsoft
27 70 (5.97%) Change Management

Service Design
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (3.92%) Confluence
2 11 (0.94%) CMS
3 10 (0.85%) SharePoint
4 9 (0.77%) Apache
4 9 (0.77%) WebLogic
5 7 (0.60%) Drupal
6 6 (0.51%) BizTalk Server
6 6 (0.51%) Cloud Foundry
7 4 (0.34%) nginx
7 4 (0.34%) Skype for Business
8 3 (0.26%) Sitecore CMS
9 2 (0.17%) K2 blackpearl
9 2 (0.17%) SharePoint 2013
10 1 (0.085%) Adobe Experience Manager
10 1 (0.085%) Elasticsearch
10 1 (0.085%) EPiServer
10 1 (0.085%) JBoss
10 1 (0.085%) MS Exchange
10 1 (0.085%) Tomcat
10 1 (0.085%) WordPress
Applications
1 27 (2.30%) InVision
2 23 (1.96%) Microsoft Excel
2 23 (1.96%) Microsoft Office
3 21 (1.79%) Microsoft Project
4 19 (1.62%) Microsoft PowerPoint
5 17 (1.45%) Adobe Creative Suite
5 17 (1.45%) MS Visio
6 13 (1.11%) Photoshop
7 11 (0.94%) Adobe Illustrator
8 9 (0.77%) OmniGraffle
9 6 (0.51%) UXPin
10 2 (0.17%) Chatbot
10 2 (0.17%) SPSS
11 1 (0.085%) Adobe After Effects
11 1 (0.085%) InDesign
Business Applications
1 9 (0.77%) Dynamics CRM
2 3 (0.26%) Remedy ITSM
3 1 (0.085%) Eloqua
3 1 (0.085%) HFM
3 1 (0.085%) Magento
3 1 (0.085%) Oracle EBS
3 1 (0.085%) Oracle EBS R12
3 1 (0.085%) SDL Web 8
3 1 (0.085%) Temenos T24
Cloud Services
1 80 (6.82%) Microsoft Azure
2 65 (5.54%) Amazon AWS
3 38 (3.24%) SaaS
4 37 (3.15%) PaaS
5 20 (1.71%) IaaS
6 18 (1.53%) GitHub
7 17 (1.45%) Azure Active Directory
8 13 (1.11%) Adobe Creative Cloud
9 11 (0.94%) Slack
10 9 (0.77%) Office 365
11 8 (0.68%) Dynamics 365
12 6 (0.51%) Amazon S3
13 5 (0.43%) Google Analytics
14 4 (0.34%) AWS CloudFormation
14 4 (0.34%) IBM Cloud
14 4 (0.34%) Quay.io
14 4 (0.34%) Trello
15 3 (0.26%) Amazon EC2
15 3 (0.26%) Amazon ELB
15 3 (0.26%) Virtual Private Cloud
Communications & Networking
1 20 (1.71%) Internet
2 15 (1.28%) Firewall
3 14 (1.19%) VPN
4 11 (0.94%) HTTP
5 10 (0.85%) DNS
5 10 (0.85%) WAN
6 9 (0.77%) BGP
6 9 (0.77%) LAN
6 9 (0.77%) Wireless
7 8 (0.68%) OSPF
8 6 (0.51%) Cisco Wireless
8 6 (0.51%) FTP
8 6 (0.51%) Skype
9 5 (0.43%) Cisco Nexus
9 5 (0.43%) MPLS
10 4 (0.34%) Junos
10 4 (0.34%) Unified Communications
11 3 (0.26%) MVNO
11 3 (0.26%) Radio Access Network
11 3 (0.26%) Software-Defined Networking
Database & Business Intelligence
1 23 (1.96%) SQL Server
2 15 (1.28%) PostgreSQL
3 12 (1.02%) Relational Database
4 11 (0.94%) Hadoop
5 10 (0.85%) Data Warehouse
5 10 (0.85%) NoSQL
6 8 (0.68%) Azure SQL Database
6 8 (0.68%) Big Data
6 8 (0.68%) DTS
7 6 (0.51%) Amazon RDS
7 6 (0.51%) Couchbase
8 5 (0.43%) MongoDB
8 5 (0.43%) Oracle Database
8 5 (0.43%) Oracle Database 11g
9 4 (0.34%) Blockchain
9 4 (0.34%) NewSQL
10 3 (0.26%) JanusGraph
10 3 (0.26%) MySQL
10 3 (0.26%) Power BI
10 3 (0.26%) SQL Server Integration Services
Development Applications
1 79 (6.73%) JIRA
2 34 (2.90%) Git (software)
3 21 (1.79%) Jenkins
4 11 (0.94%) Axure RP
4 11 (0.94%) JUnit
4 11 (0.94%) Subversion
5 9 (0.77%) Team Foundation Server
6 7 (0.60%) Balsamiq Mockups
7 6 (0.51%) Visual Studio Team System
8 5 (0.43%) Oracle Forms
9 4 (0.34%) Artifactory
9 4 (0.34%) Bitbucket
9 4 (0.34%) GitLab
9 4 (0.34%) ProtoShare
10 3 (0.26%) Maven
10 3 (0.26%) NUnit
11 2 (0.17%) Jasmine
12 1 (0.085%) Gradle
12 1 (0.085%) Grunt
12 1 (0.085%) Karma Test Runner
General
1 221 (18.84%) Finance
2 49 (4.18%) Telecoms
3 44 (3.75%) Banking
4 33 (2.81%) Retail
5 32 (2.73%) Marketing
6 29 (2.47%) Legal
7 21 (1.79%) Military
8 16 (1.36%) Manufacturing
9 14 (1.19%) Electronics
10 12 (1.02%) Law
11 9 (0.77%) Billing
12 7 (0.60%) Investment Banking
12 7 (0.60%) Publishing
13 5 (0.43%) Advertising
13 5 (0.43%) French Language
13 5 (0.43%) Local Government
14 4 (0.34%) Dutch Language
14 4 (0.34%) Financial Institution
15 3 (0.26%) Games
15 3 (0.26%) German Language
Job Titles
1 233 (19.86%) Designer
2 197 (16.79%) Architect
3 159 (13.55%) User Researcher
4 103 (8.78%) Service Manager
5 90 (7.67%) Developer
6 89 (7.59%) Analyst
7 83 (7.08%) UX Designer
8 57 (4.86%) Service Design Manager
9 54 (4.60%) Transition Manager
10 52 (4.43%) Service Transition Manager
11 50 (4.26%) Service Architect
12 47 (4.01%) Senior Designer
13 40 (3.41%) Business Analyst
14 39 (3.32%) Delivery Manager
14 39 (3.32%) Solutions Architect
14 39 (3.32%) Technical Architect
15 35 (2.98%) Service Analyst
16 34 (2.90%) Consultant
17 33 (2.81%) Digital Designer
18 30 (2.56%) Product Manager
Libraries, Frameworks & Software Standards
1 125 (10.66%) HTML
2 92 (7.84%) CSS
3 45 (3.84%) Web Services
4 39 (3.32%) XML
5 35 (2.98%) REST
6 32 (2.73%) .NET
7 27 (2.30%) RESTful
8 25 (2.13%) HTML5
9 23 (1.96%) Node.js
10 22 (1.88%) Spring
11 21 (1.79%) CSS3
11 21 (1.79%) Django
12 20 (1.71%) JSON
13 19 (1.62%) SOAP
14 15 (1.28%) Play Framework
15 13 (1.11%) AngularJS
16 12 (1.02%) Ajax
17 10 (0.85%) Middleware
17 10 (0.85%) Ruby on Rails
17 10 (0.85%) Spring MVC
Miscellaneous
1 249 (21.23%) User Experience
2 81 (6.91%) Analytical Skills
3 38 (3.24%) Management Information System
4 37 (3.15%) Blog
4 37 (3.15%) Self-Motivation
5 36 (3.07%) Mobile App
6 34 (2.90%) Data Centre
7 23 (1.96%) NHS
8 21 (1.79%) Public Cloud
9 19 (1.62%) Taxonomies
10 13 (1.11%) Private Cloud
11 11 (0.94%) Hybrid Cloud
12 10 (0.85%) Data Structures
12 10 (0.85%) Fintech
12 10 (0.85%) Security Operations Centre
13 9 (0.77%) Virtual Team
14 8 (0.68%) Enterprise Software
14 8 (0.68%) Graphic Design
14 8 (0.68%) PMI
15 5 (0.43%) Over-the-Top Content
Operating Systems
1 46 (3.92%) Linux
2 40 (3.41%) Windows
3 19 (1.62%) Unix
4 15 (1.28%) Android
5 14 (1.19%) Apple iOS
6 6 (0.51%) Mac OS X
6 6 (0.51%) Windows 10
7 4 (0.34%) CoreOS
8 3 (0.26%) Mac OS
9 2 (0.17%) CentOS
9 2 (0.17%) Red Hat Enterprise Linux
9 2 (0.17%) Windows 7
9 2 (0.17%) Windows Server
10 1 (0.085%) Solaris
10 1 (0.085%) Windows 8
Processes & Methodologies
1 598 (50.98%) Agile Software Development
2 270 (23.02%) ITIL
3 193 (16.45%) Service Management
4 176 (15.00%) Service Delivery
5 174 (14.83%) User-Centered Design (UCD)
6 135 (11.51%) Scrum
7 134 (11.42%) Stakeholder Management
8 129 (11.00%) Problem-Solving
9 120 (10.23%) Prototyping
9 120 (10.23%) User Stories
10 109 (9.29%) Decision-Making
11 98 (8.35%) Usability Testing
12 95 (8.10%) Project Management
13 86 (7.33%) ITIL V3
14 82 (6.99%) Continuous Improvement
15 80 (6.82%) Workflow
16 79 (6.73%) Qualitative Research
17 77 (6.56%) Actionable Insight
18 70 (5.97%) Change Management
19 65 (5.54%) Migration
Programming Languages
1 66 (5.63%) JavaScript
2 58 (4.94%) Java
3 39 (3.32%) SQL
4 34 (2.90%) Python
5 23 (1.96%) Ruby
6 22 (1.88%) PowerShell
7 21 (1.79%) Bash Shell
8 17 (1.45%) Scala
9 12 (1.02%) C#
10 9 (0.77%) Go
11 8 (0.68%) PHP
12 7 (0.60%) C
13 6 (0.51%) Java 8
14 5 (0.43%) PL/SQL
15 4 (0.34%) Perl
16 2 (0.17%) C++
16 2 (0.17%) Clojure
16 2 (0.17%) ES6
16 2 (0.17%) Shell Script
16 2 (0.17%) T-SQL
Qualifications
1 210 (17.90%) Security Cleared
2 140 (11.94%) SC Cleared
3 104 (8.87%) Degree
4 46 (3.92%) BPSS Clearance
5 27 (2.30%) ITIL Certification
6 23 (1.96%) DV Cleared
7 14 (1.19%) ITIL Foundation Certificate
8 12 (1.02%) ISEB
9 8 (0.68%) CISSP
9 8 (0.68%) Microsoft Certification
9 8 (0.68%) PMI Certification
9 8 (0.68%) PRINCE2 Practitioner
10 6 (0.51%) CTC Cleared
10 6 (0.51%) Six Sigma Green Belt
11 5 (0.43%) BC Cleared
11 5 (0.43%) CISA
11 5 (0.43%) Cisco Certification
11 5 (0.43%) CISM
12 4 (0.34%) MCSE
13 3 (0.26%) PRINCE2 Certification
Quality Assurance & Compliance
1 29 (2.47%) SLA
2 19 (1.62%) QA
3 13 (1.11%) Disclosure Scotland
4 12 (1.02%) ISO/IEC 27001
5 9 (0.77%) Actionable Recommendations
5 9 (0.77%) PMO
6 8 (0.68%) COBIT
7 6 (0.51%) ISO/IEC 20000
8 5 (0.43%) ISO 9001
9 4 (0.34%) Data Quality
10 3 (0.26%) GDPR
11 2 (0.17%) COSO
11 2 (0.17%) HMG Security Policy Framework
11 2 (0.17%) NIST 800
12 1 (0.085%) JSP 440
12 1 (0.085%) WAI
System Software
1 34 (2.90%) Active Directory
2 19 (1.62%) Docker
3 7 (0.60%) Virtual Machines
4 5 (0.43%) VMware Infrastructure
5 4 (0.34%) Ceph
5 4 (0.34%) etcd
5 4 (0.34%) flannel
5 4 (0.34%) GlusterFS
5 4 (0.34%) SkyDNS
6 3 (0.26%) VMware ESXi
6 3 (0.26%) VMware NSX
6 3 (0.26%) vSphere
7 1 (0.085%) Virtual Desktop
Systems Management
1 14 (1.19%) Ansible
2 9 (0.77%) Puppet
2 9 (0.77%) Single Sign-On
3 8 (0.68%) Kubernetes
4 5 (0.43%) Opscode Chef
5 4 (0.34%) Graphite
5 4 (0.34%) HAProxy
5 4 (0.34%) Host Intrusion Detection System
5 4 (0.34%) Network Intrusion Detection System
5 4 (0.34%) Prometheus
5 4 (0.34%) rkt
5 4 (0.34%) Sysdig
6 3 (0.26%) AirWatch
6 3 (0.26%) vCenter Server
7 2 (0.17%) CASB
7 2 (0.17%) QRadar
7 2 (0.17%) Salt
7 2 (0.17%) Terraform
8 1 (0.085%) Kibana
8 1 (0.085%) Microsoft Intune
Vendors
1 75 (6.39%) Microsoft
2 43 (3.67%) Adobe
3 42 (3.58%) ServiceNow
4 37 (3.15%) Oracle
5 21 (1.79%) Google
6 19 (1.62%) SAP
7 17 (1.45%) Cisco
8 15 (1.28%) VMware
9 10 (0.85%) CA
9 10 (0.85%) Citrix
9 10 (0.85%) Juniper
10 8 (0.68%) BMC
11 7 (0.60%) AppDynamics
11 7 (0.60%) F5
11 7 (0.60%) IBM
12 5 (0.43%) Aerohive Networks
12 5 (0.43%) Concur
12 5 (0.43%) GUPTA
13 4 (0.34%) Tableau
14 3 (0.26%) Splunk