Period
to 8 December 2019

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 8 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
UK
6 months to
8 Dec 2019
Same period 2018 Same period 2017
Rank 190 247 229
Rank change year-on-year +57 -18 -19
Contract jobs citing Service Design 1,139 1,148 1,236
As % of all contract IT jobs advertised in the UK 1.42% 1.10% 1.20%
As % of the Processes & Methodologies category 1.66% 1.26% 1.39%
Number of daily rates quoted 705 712 792
UK median daily rate £500 £475 £475
Median daily rate % change year-on-year +5.26% - +5.56%
10th Percentile £388 £363 £341
90th Percentile £650 £650 £629
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - -
Number of hourly rates quoted 23 6 0
UK median hourly rate £35.00 £27.36 -
Median hourly rate % change year-on-year +27.95% - -
UK excluding London median hourly rate £38.32 £27.36 -
% change year-on-year +40.07% - -

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 68,804 90,835 88,912
As % of all contract IT jobs advertised in the UK 85.71% 87.05% 86.19%
Number of daily rates quoted 44,995 60,171 59,262
UK median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £288 £300 £275
90th Percentile £650 £638 £638
UK excluding London median daily rate £433 £425 £400
% change year-on-year +1.76% +6.25% -
Number of hourly rates quoted 2,249 2,324 2,101
UK median hourly rate £23.50 £22.00 £23.75
Median hourly rate % change year-on-year +6.82% -7.37% +5.56%
10th Percentile £12.00 £11.18 £11.25
90th Percentile £53.06 £50.20 £49.19
UK excluding London median hourly rate £22.50 £20.50 £24.00
% change year-on-year +9.76% -14.58% +6.67%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a percentage of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Design.

Contractor daily rate trend for Service Design in the UK

Service Design
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Design over the 6 months to 8 December 2019.

Contractor daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Design.

Contractor hourly rate trend for Service Design in the UK

Service Design
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Design over the 6 months to 8 December 2019.

Contractor hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 8 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 1,001 £500 +2.56% 104
UK excluding London +49 641 £475 +5.56% 65
London +67 457 £520 +1.46% 43
North of England +34 190 £463 +4.23% 16
South East +52 143 £475 - 20
Scotland +55 104 £475 +6.15% 1
Midlands +33 92 £490 +4.81% 11
South West +15 78 £500 - 8
North West +12 75 £450 - 5
West Midlands +28 70 £500 +6.95% 8
North East +57 64 £463 +8.82% 4
Yorkshire +2 51 £500 +14.29% 7
East of England +17 31 £425 -15.00% 6
East Midlands +27 22 £463 -3.65% 3
Wales +15 2 £375 -13.79% 2
Channel Islands - 2 £505 -

For the 6 months to 8 December 2019, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Service Design.

1 498 (43.72%) Agile Software Development
2 280 (24.58%) ITIL
3 217 (19.05%) Public Sector
4 214 (18.79%) User Experience
5 195 (17.12%) Service Management
6 182 (15.98%) Finance
7 174 (15.28%) Security Cleared
8 130 (11.41%) SC Cleared
9 125 (10.97%) Service Delivery
9 125 (10.97%) User-Centered Design (UCD)
10 121 (10.62%) Problem-Solving
11 119 (10.45%) User Stories
12 118 (10.36%) Scrum
13 110 (9.66%) HTML
14 101 (8.87%) Actionable Insight
15 97 (8.52%) Microsoft
16 95 (8.34%) Degree
16 95 (8.34%) Prototyping
17 94 (8.25%) Azure
18 90 (7.90%) Usability Testing
19 87 (7.64%) Stakeholder Management
20 83 (7.29%) JIRA
21 81 (7.11%) Business Analysis
22 80 (7.02%) CSS
23 79 (6.94%) Project Delivery
24 78 (6.85%) Coaching
25 75 (6.58%) Decision-Making
26 73 (6.41%) Analytical Skills
27 70 (6.15%) Web Services
28 69 (6.06%) DevOps

Service Design
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (5.53%) Confluence
2 21 (1.84%) SharePoint
3 6 (0.53%) Tomcat
4 5 (0.44%) Apache Spark
5 4 (0.35%) Cloud Foundry
6 3 (0.26%) Apache
6 3 (0.26%) CMS
6 3 (0.26%) JBoss
7 2 (0.18%) OpenStack
7 2 (0.18%) Oracle SOA Suite
7 2 (0.18%) SharePoint 2013
8 1 (0.088%) Drupal
8 1 (0.088%) IIS
Applications
1 26 (2.28%) InVision
2 24 (2.11%) Sketch
3 17 (1.49%) Microsoft Office
4 14 (1.23%) MS Visio
5 13 (1.14%) Adobe Creative Suite
6 10 (0.88%) OmniGraffle
7 9 (0.79%) Figma
7 9 (0.79%) Microsoft Excel
8 4 (0.35%) Marvel
8 4 (0.35%) Microsoft PowerPoint
9 3 (0.26%) Chatbot
10 2 (0.18%) Microsoft Project
10 2 (0.18%) Photoshop
10 2 (0.18%) Zeplin
11 1 (0.088%) SPSS
Business Applications
1 12 (1.05%) Dynamics CRM
2 11 (0.97%) Sparx Enterprise Architect
3 10 (0.88%) Remedy ITSM
4 4 (0.35%) Oracle EBS
5 1 (0.088%) Actimize
5 1 (0.088%) Oracle ERP
5 1 (0.088%) Oracle Retail
5 1 (0.088%) SAP S/4HANA
Cloud Services
1 94 (8.25%) Azure
2 69 (6.06%) AWS
3 49 (4.30%) Office 365
4 42 (3.69%) SaaS
5 27 (2.37%) Power Platform
6 23 (2.02%) PaaS
7 21 (1.84%) IaaS
8 18 (1.58%) Azure Data Factory
9 16 (1.40%) Azure Active Directory
10 13 (1.14%) Dynamics 365
11 12 (1.05%) GCP
12 10 (0.88%) AWS CloudFormation
13 7 (0.61%) Amazon EC2
13 7 (0.61%) Serverless
14 5 (0.44%) Cloud Computing
14 5 (0.44%) Microsoft Flow
15 4 (0.35%) Amazon S3
15 4 (0.35%) Azure Functions
15 4 (0.35%) Twilio
16 3 (0.26%) OpenShift
Communications & Networking
1 46 (4.04%) Firewall
2 22 (1.93%) HTTP
3 15 (1.32%) Internet
4 14 (1.23%) VPN
5 13 (1.14%) WAN
5 13 (1.14%) Wireless
6 10 (0.88%) DNS
6 10 (0.88%) MPLS
7 9 (0.79%) DHCP
7 9 (0.79%) VoIP
8 8 (0.70%) Intranet
9 7 (0.61%) BGP
9 7 (0.61%) OSPF
9 7 (0.61%) Radio Access Network
9 7 (0.61%) VPLS
10 6 (0.53%) EIGRP
10 6 (0.53%) LAN
10 6 (0.53%) Multicast
10 6 (0.53%) Skype
11 5 (0.44%) TCP/IP
Database & Business Intelligence
1 25 (2.19%) Relational Database
2 20 (1.76%) Power BI
3 18 (1.58%) Big Data
4 17 (1.49%) SQL Server
5 11 (0.97%) Data Lake
5 11 (0.97%) Data Warehouse
6 10 (0.88%) MySQL
6 10 (0.88%) SQL Server Analysis Services
7 9 (0.79%) NoSQL
8 8 (0.70%) Microsoft Analysis Services
8 8 (0.70%) SQL Server 2014
8 8 (0.70%) SQL Server 2017
9 6 (0.53%) Amazon RDS
9 6 (0.53%) Hadoop
9 6 (0.53%) SQL Server Reporting Services
10 5 (0.44%) Azure SQL Database
10 5 (0.44%) Oracle Database
11 4 (0.35%) MarkLogic
11 4 (0.35%) MongoDB
11 4 (0.35%) Redis
Development Applications
1 83 (7.29%) JIRA
2 28 (2.46%) Git (software)
3 22 (1.93%) Jenkins
4 12 (1.05%) Axure RP
4 12 (1.05%) Eclipse
5 11 (0.97%) ERwin
5 11 (0.97%) PowerDesigner
6 10 (0.88%) Selenium
7 9 (0.79%) GitLab
7 9 (0.79%) Visual Studio Team System
8 8 (0.70%) Artifactory
8 8 (0.70%) SonarQube
9 6 (0.53%) JUnit
9 6 (0.53%) Mockito
9 6 (0.53%) Visual Studio
10 5 (0.44%) Atlassian Bamboo
10 5 (0.44%) Maven
11 4 (0.35%) FitNesse
11 4 (0.35%) TeamCity
12 3 (0.26%) RSpec
General
1 217 (19.05%) Public Sector
2 182 (15.98%) Finance
3 54 (4.74%) Telecoms
4 47 (4.13%) Banking
5 41 (3.60%) Marketing
6 25 (2.19%) Retail
7 20 (1.76%) Manufacturing
8 18 (1.58%) Legal
9 16 (1.40%) Electronics
10 14 (1.23%) Military
11 13 (1.14%) Law
12 12 (1.05%) Police
13 6 (0.53%) Investment Banking
13 6 (0.53%) Local Government
13 6 (0.53%) Pharmaceutical
14 5 (0.44%) Advertising
15 4 (0.35%) Billing
15 4 (0.35%) Financial Institution
16 2 (0.18%) Housing Association
17 1 (0.088%) Digital Economy
Job Titles
1 218 (19.14%) Designer
2 163 (14.31%) Architect
3 128 (11.24%) User Researcher
4 122 (10.71%) Service Manager
5 85 (7.46%) Developer
6 77 (6.76%) Transition Manager
7 75 (6.58%) Service Transition Manager
7 75 (6.58%) UX Designer
8 64 (5.62%) Analyst
9 58 (5.09%) Service Design Manager
10 52 (4.57%) Product Manager
11 47 (4.13%) Business Analyst
12 43 (3.78%) Solutions Architect
13 39 (3.42%) Senior Designer
14 38 (3.34%) Service Architect
15 33 (2.90%) Consultant
16 29 (2.55%) Digital Designer
17 27 (2.37%) Project Manager
18 26 (2.28%) Agile Coach
19 25 (2.19%) Service Design Architect
Libraries, Frameworks & Software Standards
1 110 (9.66%) HTML
2 80 (7.02%) CSS
3 70 (6.15%) Web Services
4 60 (5.27%) JSON
5 58 (5.09%) XML
6 56 (4.92%) REST
7 40 (3.51%) RESTful
8 29 (2.55%) HTML5
9 28 (2.46%) Spring
10 26 (2.28%) CSS3
10 26 (2.28%) Ruby on Rails
11 24 (2.11%) Django
11 24 (2.11%) Spring MVC
12 22 (1.93%) Ajax
13 21 (1.84%) Play Framework
14 20 (1.76%) Guice
14 20 (1.76%) React
15 14 (1.23%) .NET
16 13 (1.14%) OAuth
17 12 (1.05%) SAML
Miscellaneous
1 214 (18.79%) User Experience
2 73 (6.41%) Analytical Skills
3 41 (3.60%) Data Centre
3 41 (3.60%) Mobile App
4 40 (3.51%) Self-Motivation
5 23 (2.02%) Public Cloud
6 21 (1.84%) Management Information System
7 12 (1.05%) Virtual Team
8 10 (0.88%) NHS
9 9 (0.79%) Hybrid Cloud
10 7 (0.61%) CMDB
10 7 (0.61%) PMI
11 6 (0.53%) Cloud Native
11 6 (0.53%) Private Cloud
12 5 (0.44%) Data Structures
12 5 (0.44%) Digital Media
12 5 (0.44%) IVR
12 5 (0.44%) Robotics
12 5 (0.44%) Smart Meter
12 5 (0.44%) VUI
Operating Systems
1 47 (4.13%) Windows
2 42 (3.69%) Linux
3 19 (1.67%) Unix
4 13 (1.14%) CentOS
5 12 (1.05%) Red Hat Enterprise Linux
6 11 (0.97%) Windows 10
7 9 (0.79%) Apple iOS
8 8 (0.70%) Mac OS
8 8 (0.70%) Windows Server
9 5 (0.44%) Mac OS X
9 5 (0.44%) Mac OS X Server
10 4 (0.35%) Android
11 3 (0.26%) Windows 7
12 2 (0.18%) Ubuntu
12 2 (0.18%) VMS
12 2 (0.18%) Windows XP
13 1 (0.088%) Windows Server 2012
Processes & Methodologies
1 498 (43.72%) Agile Software Development
2 280 (24.58%) ITIL
3 195 (17.12%) Service Management
4 125 (10.97%) Service Delivery
4 125 (10.97%) User-Centered Design (UCD)
5 121 (10.62%) Problem-Solving
6 119 (10.45%) User Stories
7 118 (10.36%) Scrum
8 101 (8.87%) Actionable Insight
9 95 (8.34%) Prototyping
10 90 (7.90%) Usability Testing
11 87 (7.64%) Stakeholder Management
12 81 (7.11%) Business Analysis
13 79 (6.94%) Project Delivery
14 78 (6.85%) Coaching
15 75 (6.58%) Decision-Making
16 69 (6.06%) DevOps
17 68 (5.97%) ITIL V3
18 66 (5.79%) Project Management
19 65 (5.71%) ITSM
Programming Languages
1 64 (5.62%) JavaScript
2 46 (4.04%) Python
3 45 (3.95%) C
4 43 (3.78%) Java
5 34 (2.99%) Ruby
6 28 (2.46%) PowerShell
6 28 (2.46%) SQL
7 21 (1.84%) Scala
8 20 (1.76%) C#
9 18 (1.58%) Bash Shell
10 13 (1.14%) Perl
11 12 (1.05%) Shell Script
12 10 (0.88%) VB
13 9 (0.79%) PHP
14 7 (0.61%) Java 8
15 6 (0.53%) Korn
16 5 (0.44%) C++
16 5 (0.44%) Go
17 4 (0.35%) PL/SQL
17 4 (0.35%) T-SQL
Qualifications
1 174 (15.28%) Security Cleared
2 130 (11.41%) SC Cleared
3 95 (8.34%) Degree
4 34 (2.99%) BPSS Clearance
5 15 (1.32%) DV Cleared
6 13 (1.14%) CISSP
7 10 (0.88%) Cisco Certification
7 10 (0.88%) ITIL Certification
8 9 (0.79%) AWS Certification
9 8 (0.70%) CCIE
9 8 (0.70%) IIBA
9 8 (0.70%) PMI Certification
10 7 (0.61%) CISM
10 7 (0.61%) DBS Check
10 7 (0.61%) ISEB
11 5 (0.44%) Microsoft Certification
11 5 (0.44%) PMP
11 5 (0.44%) RIBA
12 4 (0.35%) CCIE Service Provider
12 4 (0.35%) CISA
Quality Assurance & Compliance
1 30 (2.63%) QA
1 30 (2.63%) SLA
2 9 (0.79%) Data Quality
2 9 (0.79%) PMO
3 7 (0.61%) Actionable Recommendations
4 6 (0.53%) Disclosure Scotland
5 4 (0.35%) GDPR
5 4 (0.35%) Government Security Classifications
5 4 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 4 (0.35%) JSP 440
6 3 (0.26%) COBIT
6 3 (0.26%) Cyber Essentials
6 3 (0.26%) GxP
6 3 (0.26%) ISO 22301
6 3 (0.26%) ISO/IEC 27001
6 3 (0.26%) NIST
7 2 (0.18%) ISO 9000
7 2 (0.18%) ISO/IEC 20000
7 2 (0.18%) ITGC
7 2 (0.18%) WCAG
System Software
1 34 (2.99%) Active Directory
2 18 (1.58%) Docker
3 12 (1.05%) VMware Infrastructure
4 7 (0.61%) Hyper-V
5 6 (0.53%) Virtual Desktop
6 4 (0.35%) NDS
6 4 (0.35%) vCloud
7 3 (0.26%) Virtual Machines
8 2 (0.18%) Microsoft App-V
8 2 (0.18%) NetIQ eDirectory
8 2 (0.18%) Postfix
8 2 (0.18%) vSphere
8 2 (0.18%) XenApp
8 2 (0.18%) XenDesktop
9 1 (0.088%) HDFS
9 1 (0.088%) VirtualBox
9 1 (0.088%) VMware ESXi
9 1 (0.088%) VMware NSX
Systems Management
1 19 (1.67%) SCCM
2 18 (1.58%) Ansible
3 14 (1.23%) Jamf Pro
3 14 (1.23%) Terraform
4 13 (1.14%) Kubernetes
5 10 (0.88%) Microsoft Intune
5 10 (0.88%) NetIQ Identity Manager
6 8 (0.70%) Consul
7 6 (0.53%) Puppet
7 6 (0.53%) Symantec Endpoint Protection
8 5 (0.44%) Norton AntiVirus
8 5 (0.44%) Opscode Chef
8 5 (0.44%) SCOM
9 4 (0.35%) HP SIM
9 4 (0.35%) OPNET
10 3 (0.26%) PaperCut
11 2 (0.18%) Host Intrusion Detection System
11 2 (0.18%) Network Intrusion Detection System
11 2 (0.18%) Salt
11 2 (0.18%) ThinApp
Vendors
1 97 (8.52%) Microsoft
2 35 (3.07%) Cisco
3 34 (2.99%) ServiceNow
4 31 (2.72%) Oracle
5 28 (2.46%) Google
6 22 (1.93%) SAP
7 19 (1.67%) VMware
8 17 (1.49%) Aruba
8 17 (1.49%) Juniper
9 16 (1.40%) Adobe
10 15 (1.32%) Red Hat
11 14 (1.23%) Tableau
12 13 (1.14%) Citrix
12 13 (1.14%) IBM
12 13 (1.14%) Remedy
13 12 (1.05%) HP
13 12 (1.05%) Sparx
14 11 (0.97%) NetIQ
14 11 (0.97%) Splunk
15 10 (0.88%) Palo Alto