Period
to 18 November 2017

The median contractor rate for a Support Engineer was £250 per day in advertised job vacancies in the West Midlands during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
England > West Midlands
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 101 145 86
Rank change year-on-year +44 -59 -21
Contract jobs requiring a Support Engineer 85 75 91
As % of all contract IT jobs advertised in the West Midlands 1.77% 1.21% 1.83%
As % of the Job Titles category 1.87% 1.27% 1.93%
Number of daily rates quoted 47 29 37
West Midlands median daily rate £250 £240 £255
Median daily rate % change year-on-year +4.17% -5.88% +18.60%
10th Percentile £118 £114 £99
90th Percentile £425 £336 £425
England median daily rate £200 £240 £215
% change year-on-year -16.67% +11.63% -4.44%
Number of hourly rates quoted 10 9 24
West Midlands median hourly rate £15.82 £14.75 £14.20
Median hourly rate % change year-on-year +7.25% +3.87% +1.43%
10th Percentile £13.45 £10.70 £10.74
90th Percentile £36.68 £23.25 £18.53
England median hourly rate £16.63 £15.08 £15.77
% change year-on-year +10.28% -4.41% +5.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4534 5902 4711
% of contract IT jobs with a recognized job title 94.64% 94.99% 94.71%
Number of daily rates quoted 2862 3538 2697
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £231 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 198 239 273
West Midlands median hourly rate £17.13 £15.00 £17.00
Median hourly rate % change year-on-year +14.17% -11.76% +4.94%
10th Percentile £10.50 £10.00 £10.53
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.66 £18.50 £17.89
% change year-on-year +0.84% +3.41% +8.42%

Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Engineer in the West Midlands

Support Engineer
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in the West Midlands.

Contractor daily rate trend for Support Engineer in the West Midlands

Support Engineer
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Support Engineer in the West Midlands over the 6 months to 18 November 2017.

Contractor daily rate histogram for Support Engineer in the West Midlands

Support Engineer
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in the West Midlands.

Contractor hourly rate trend for Support Engineer in the West Midlands

Support Engineer
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Support Engineer in the West Midlands over the 6 months to 18 November 2017.

Contractor hourly rate histogram for Support Engineer in the West Midlands

Support Engineer
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the West Midlands region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +26 37 £253 -4.45% 1
Shropshire +9 12 £295 +25.79% 1
Coventry +27 8 £110 - 4
Solihull +10 8 £425 - 2
Warwickshire -5 7 £338 +56.98% 2
Staffordshire +9 4 £365 +204.17% 2
Worcestershire +2 1 £145 -39.58%
Wolverhampton -1 1 £185 -
Halesowen - 1 £114 -
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 November 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Support Engineer in the job title.

1 58 (68.24%) Windows
2 32 (37.65%) Microsoft
3 28 (32.94%) Active Directory
4 24 (28.24%) Windows 7
5 20 (23.53%) Microsoft Office
6 19 (22.35%) ITIL
7 17 (20.00%) Citrix
7 17 (20.00%) SCCM
8 16 (18.82%) Office 365
8 16 (18.82%) Windows 10
9 15 (17.65%) SLA
10 14 (16.47%) Cisco
11 13 (15.29%) Windows Server
12 12 (14.12%) Incident Management
13 11 (12.94%) Security Cleared
13 11 (12.94%) Microsoft Azure
14 10 (11.76%) SC Cleared
14 10 (11.76%) SQL
14 10 (11.76%) Blackberry
15 9 (10.59%) Microsoft App-V
15 9 (10.59%) VMware
15 9 (10.59%) Knowledge Management
16 8 (9.41%) Blackberry Enterprise Server
16 8 (9.41%) WAN
17 7 (8.24%) Remote Desktop
17 7 (8.24%) MS Exchange
17 7 (8.24%) Firewall
17 7 (8.24%) PowerShell
18 6 (7.06%) VMware Infrastructure
18 6 (7.06%) Unix

Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (9.41%) Blackberry Enterprise Server
2 7 (8.24%) MS Exchange
3 5 (5.88%) SharePoint
4 4 (4.71%) SAS
4 4 (4.71%) Skype for Business
5 2 (2.35%) IBM Notes
6 1 (1.18%) Exchange Server 2003
6 1 (1.18%) Live Communications Server
6 1 (1.18%) SharePoint 2010
Applications
1 20 (23.53%) Microsoft Office
Business Applications
1 3 (3.53%) Remedy ITSM
Cloud Services
1 16 (18.82%) Office 365
2 11 (12.94%) Microsoft Azure
3 5 (5.88%) IaaS
3 5 (5.88%) PaaS
4 3 (3.53%) Amazon AWS
Communications & Networking
1 8 (9.41%) WAN
2 7 (8.24%) Firewall
2 7 (8.24%) Remote Desktop
3 6 (7.06%) Internet
3 6 (7.06%) TCP/IP
4 5 (5.88%) LAN
4 5 (5.88%) Skype
4 5 (5.88%) Wireless
5 4 (4.71%) VoIP
6 3 (3.53%) CTI
6 3 (3.53%) DHCP
6 3 (3.53%) H.323
6 3 (3.53%) Intrusion Detection
6 3 (3.53%) LDAP
6 3 (3.53%) PBX
6 3 (3.53%) SAN
6 3 (3.53%) Unified Communications
6 3 (3.53%) VLAN
6 3 (3.53%) VPN
7 2 (2.35%) HSRP
Database & Business Intelligence
1 5 (5.88%) Azure SQL Database
1 5 (5.88%) SQL Server Integration Services
2 2 (2.35%) MS Access
2 2 (2.35%) SQL Server
Development Applications
1 1 (1.18%) MSI
General
1 3 (3.53%) Law
1 3 (3.53%) Legal
1 3 (3.53%) Retail
2 2 (2.35%) Banking
2 2 (2.35%) Finance
2 2 (2.35%) Manufacturing
3 1 (1.18%) German Language
3 1 (1.18%) Military
3 1 (1.18%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.53%) XMPP
2 1 (1.18%) Web Services
2 1 (1.18%) WSH
Miscellaneous
1 10 (11.76%) Blackberry
2 5 (5.88%) Fat Client
2 5 (5.88%) Thin Client
3 4 (4.71%) Data Centre
4 3 (3.53%) Analytical Skills
4 3 (3.53%) Driving Licence
4 3 (3.53%) IVR
4 3 (3.53%) Video Conferencing
5 2 (2.35%) iPhone
6 1 (1.18%) Clustering
6 1 (1.18%) NHS
Operating Systems
1 58 (68.24%) Windows
2 24 (28.24%) Windows 7
3 16 (18.82%) Windows 10
4 13 (15.29%) Windows Server
5 6 (7.06%) Unix
6 5 (5.88%) Android
6 5 (5.88%) Windows XP
7 4 (4.71%) Apple iOS
7 4 (4.71%) Windows Server 2003
8 3 (3.53%) Linux
8 3 (3.53%) Windows 8
8 3 (3.53%) Windows Server 2008
9 2 (2.35%) Windows Server 2012
10 1 (1.18%) Mac OS X
10 1 (1.18%) Red Hat Enterprise Linux
10 1 (1.18%) Solaris
Processes & Methodologies
1 19 (22.35%) ITIL
2 12 (14.12%) Incident Management
3 9 (10.59%) Knowledge Management
4 5 (5.88%) ITIL V3
4 5 (5.88%) Line Management
4 5 (5.88%) Root Cause Analysis
4 5 (5.88%) Service Management
4 5 (5.88%) Ticket Management
5 4 (4.71%) Anti-Money Laundering
5 4 (4.71%) Disaster Recovery
6 3 (3.53%) Document Management
6 3 (3.53%) ITSM
6 3 (3.53%) Migration
6 3 (3.53%) Network Load Balancing
6 3 (3.53%) Network Packet Analysis
6 3 (3.53%) Proactive Monitoring
6 3 (3.53%) Runbook
6 3 (3.53%) WAN Optimisation
7 2 (2.35%) DevOps
7 2 (2.35%) Security Hardening
Programming Languages
1 10 (11.76%) SQL
2 7 (8.24%) PowerShell
3 2 (2.35%) Java
4 1 (1.18%) C
4 1 (1.18%) VBScript
Qualifications
1 11 (12.94%) Security Cleared
2 10 (11.76%) SC Cleared
3 5 (5.88%) MCP
3 5 (5.88%) Microsoft Certification
4 4 (4.71%) Cisco Certification
5 3 (3.53%) CCNP
5 3 (3.53%) DBS Check
5 3 (3.53%) MCSE
6 1 (1.18%) A+ Certification
6 1 (1.18%) CCIE
6 1 (1.18%) CCNA
6 1 (1.18%) Check Point Certification
6 1 (1.18%) CISSP
6 1 (1.18%) Degree
6 1 (1.18%) DV Cleared
6 1 (1.18%) ECDL
6 1 (1.18%) MCSA
Quality Assurance & Compliance
1 15 (17.65%) SLA
2 1 (1.18%) QA
System Software
1 28 (32.94%) Active Directory
2 9 (10.59%) Microsoft App-V
3 6 (7.06%) VMware Infrastructure
4 5 (5.88%) Virtual Machines
5 3 (3.53%) Hyper-V
6 2 (2.35%) Microsoft Virtual Server
6 2 (2.35%) Virtual Servers
7 1 (1.18%) Terminal Services
7 1 (1.18%) VMware ESXi
7 1 (1.18%) VMware Workstation
7 1 (1.18%) vSphere
7 1 (1.18%) XenApp
Systems Management
1 17 (20.00%) SCCM
2 4 (4.71%) ITRS Geneos
3 2 (2.35%) FortiGate
3 2 (2.35%) Norton AntiVirus
3 2 (2.35%) Stealthwatch
3 2 (2.35%) WSUS
4 1 (1.18%) Backup Exec
4 1 (1.18%) Microsoft Clustering
4 1 (1.18%) NetBackup
4 1 (1.18%) Netcool
4 1 (1.18%) OpenView Configuration Management
4 1 (1.18%) SafeCom
4 1 (1.18%) Unicenter
4 1 (1.18%) WMI
Vendors
1 32 (37.65%) Microsoft
2 17 (20.00%) Citrix
3 14 (16.47%) Cisco
4 9 (10.59%) VMware
5 6 (7.06%) BMC
5 6 (7.06%) HP
6 5 (5.88%) McAfee
6 5 (5.88%) Oracle
7 4 (4.71%) F5
7 4 (4.71%) IBM
8 3 (3.53%) Avaya
8 3 (3.53%) Blue Coat
8 3 (3.53%) CheckPoint
8 3 (3.53%) Dell
8 3 (3.53%) Fortinet
8 3 (3.53%) NetApp
8 3 (3.53%) Remedy
8 3 (3.53%) Symantec
9 2 (2.35%) Kaspersky
9 2 (2.35%) Lotus