2nd Line Support Engineer Contracts with Hybrid/Remote/WFH Options

Second Line Support Engineer
UK > Work from Home

The median Second Line Support Engineer daily rate for remote or hybrid work is £250, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 285 334 415
Rank change year-on-year +49 +81 +167
Contract jobs requiring a 2nd Line Support Engineer 19 11 62
As % of all contract jobs with a WFH option 0.19% 0.072% 0.24%
As % of the Job Titles category 0.20% 0.077% 0.25%
Number of daily rates quoted 16 5 42
10th Percentile £184 £158 £171
25th Percentile £213 £243 £200
Median daily rate (50th Percentile) £250 £255 £215
Median % change year-on-year -1.96% +18.56% +7.55%
75th Percentile £255 - £258
90th Percentile £302 £263 £288
UK median daily rate £220 £200 £225
% change year-on-year +10.00% -11.11% +16.88%
Number of hourly rates quoted 1 1 2
10th Percentile - - -
25th Percentile £31.25 £21.25 -
Median hourly rate £32.50 £22.50 £20.00
Median % change year-on-year +44.44% +12.50% +14.29%
75th Percentile £33.75 £23.75 -
90th Percentile - - -
UK median hourly rate £23.00 £17.72 £21.75
% change year-on-year +29.80% -18.53% +24.29%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,288 14,354 24,650
% of contract IT jobs with a recognized job title 93.77% 93.54% 95.33%
Number of daily rates quoted 6,350 9,595 17,415
10th Percentile £337 £325 £360
25th Percentile £414 £425 £444
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.69% +2.76%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 228 579 565
10th Percentile £14.00 £14.38 £18.50
25th Percentile £18.19 £23.39 £26.00
Median hourly rate £38.00 £44.74 £55.00
Median % change year-on-year -15.06% -18.65% +57.14%
75th Percentile £66.00 £63.00 £68.75
90th Percentile £75.00 £75.25 £80.25
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd Line Support Engineer trend for jobs with Hybrid/Remote/WFH options

2nd Line Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing 2nd Line Support Engineer.

2nd Line Support Engineer daily rate for jobs with a WFH option

2nd Line Support Engineer
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing 2nd Line Support Engineer over the 6 months to 1 May 2025.

2nd Line Support Engineer daily rate histogram for jobs with a WFH option

2nd Line Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing 2nd Line Support Engineer.

2nd Line Support Engineer hourly rate for jobs with a WFH option

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 2nd Line Support Engineer in the job title.

1 17 (89.47%) Microsoft
1 17 (89.47%) Windows
2 14 (73.68%) Microsoft 365
3 13 (68.42%) Active Directory
4 10 (52.63%) Azure
5 7 (36.84%) Windows 10
5 7 (36.84%) Microsoft Office
5 7 (36.84%) Finance
5 7 (36.84%) Social Skills
6 6 (31.58%) ITSM
6 6 (31.58%) VPN
6 6 (31.58%) Service Management
7 5 (26.32%) Video Conferencing
7 5 (26.32%) ITIL
7 5 (26.32%) JIRA
7 5 (26.32%) Customer Service
7 5 (26.32%) Onboarding
8 4 (21.05%) Zscaler
8 4 (21.05%) Slack
8 4 (21.05%) Asana
8 4 (21.05%) SCCM
8 4 (21.05%) Investment Management
8 4 (21.05%) Microsoft Intune
8 4 (21.05%) Entra ID
8 4 (21.05%) Remote Desktop
8 4 (21.05%) Palo Alto
9 3 (15.79%) OneDrive
9 3 (15.79%) Apple iOS
9 3 (15.79%) SharePoint
9 3 (15.79%) Problem-Solving

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.79%) SharePoint
2 1 (5.26%) Microsoft Exchange
Applications
1 7 (36.84%) Microsoft Office
Business Applications
1 1 (5.26%) Remedy ITSM
Cloud Services
1 14 (73.68%) Microsoft 365
2 10 (52.63%) Azure
3 4 (21.05%) Asana
3 4 (21.05%) Entra ID
3 4 (21.05%) Slack
4 3 (15.79%) OneDrive
Communications & Networking
1 6 (31.58%) VPN
2 4 (21.05%) Remote Desktop
3 2 (10.53%) Firewall
4 1 (5.26%) DHCP
4 1 (5.26%) DNS
4 1 (5.26%) Softphone
4 1 (5.26%) TCP/IP
Database & Business Intelligence
1 2 (10.53%) SQL Server
Development Applications
1 5 (26.32%) JIRA
General
1 7 (36.84%) Finance
1 7 (36.84%) Social Skills
2 2 (10.53%) Banking
2 2 (10.53%) Local Government
3 1 (5.26%) Public Sector
3 1 (5.26%) Telecoms
Miscellaneous
1 5 (26.32%) Onboarding
1 5 (26.32%) Video Conferencing
2 2 (10.53%) Data Protection Act
3 1 (5.26%) Client/Server
Operating Systems
1 17 (89.47%) Windows
2 7 (36.84%) Windows 10
3 3 (15.79%) Apple iOS
4 2 (10.53%) Android
4 2 (10.53%) Windows 7
5 1 (5.26%) VMS
5 1 (5.26%) Windows Server
Processes & Methodologies
1 6 (31.58%) ITSM
1 6 (31.58%) Service Management
2 5 (26.32%) Customer Service
2 5 (26.32%) ITIL
3 4 (21.05%) Investment Management
4 3 (15.79%) Problem-Solving
5 2 (10.53%) Change Control
5 2 (10.53%) Data Protection
5 2 (10.53%) Incident Management
6 1 (5.26%) Asset Management
6 1 (5.26%) Deployment Automation
6 1 (5.26%) Identity Access Management
6 1 (5.26%) Identity Management
6 1 (5.26%) Multi-Factor Authentication
6 1 (5.26%) Privileged Identity Management
6 1 (5.26%) Service Delivery
6 1 (5.26%) Ticket Management
Qualifications
1 2 (10.53%) Microsoft Certification
2 1 (5.26%) ITIL Certification
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
System Software
1 13 (68.42%) Active Directory
2 2 (10.53%) Virtual Desktop
2 2 (10.53%) vSphere
3 1 (5.26%) VMware Infrastructure
Systems Management
1 4 (21.05%) Microsoft Intune
1 4 (21.05%) SCCM
Vendors
1 17 (89.47%) Microsoft
2 4 (21.05%) Palo Alto
2 4 (21.05%) Zscaler
3 1 (5.26%) Cisco
3 1 (5.26%) Dell
3 1 (5.26%) Remedy
3 1 (5.26%) ServiceNow
3 1 (5.26%) VMware