2nd Line Support Engineer Jobs with Work from Home Options

Second Line Support Engineer
UK > Work from Home

The median Second Line Support Engineer salary in Work from Home is £32,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 515 585 743
Rank change year-on-year +70 +158 -228
Permanent jobs requiring a 2nd Line Support Engineer 75 90 88
As % of all permanent jobs with a WFH option 0.22% 0.21% 0.13%
As % of the Job Titles category 0.23% 0.22% 0.14%
Number of salaries quoted 73 88 86
10th Percentile £26,000 £27,375 £25,000
25th Percentile £28,500 £30,313 £27,500
Median annual salary (50th Percentile) £32,500 £32,500 £31,500
Median % change year-on-year - +3.17% +8.62%
75th Percentile £37,250 £37,500 £36,375
90th Percentile £38,750 £42,375 £46,250
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +8.62%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,462 41,558 65,000
% of permanent jobs with a recognized job title 95.99% 96.10% 97.40%
Number of salaries quoted 24,940 29,452 41,851
10th Percentile £33,000 £36,503 £36,000
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £79,600
90th Percentile £92,500 £99,750 £95,000
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd Line Support Engineer trend for jobs with a WFH option

2nd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support Engineer.

2nd Line Support Engineer salary trend for jobs with a WFH option

2nd Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support Engineer over the 6 months to 26 April 2024.

2nd Line Support Engineer salary histogram for jobs with a WFH option

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support Engineer in the job title.

1 63 (84.00%) Microsoft
2 55 (73.33%) Active Directory
2 55 (73.33%) Microsoft 365
3 44 (58.67%) Azure
4 43 (57.33%) Windows
5 34 (45.33%) Social Skills
6 28 (37.33%) SharePoint
7 27 (36.00%) Microsoft Exchange
8 26 (34.67%) Microsoft Intune
9 23 (30.67%) Microsoft Office
10 21 (28.00%) ITIL
11 20 (26.67%) Driving Licence
11 20 (26.67%) Customer Service
12 19 (25.33%) Windows Server
12 19 (25.33%) Firewall
13 18 (24.00%) SQL Server
14 17 (22.67%) SAN
14 17 (22.67%) Problem-Solving
15 15 (20.00%) VMware
16 14 (18.67%) DNS
17 13 (17.33%) Finance
17 13 (17.33%) Incident Management
17 13 (17.33%) Windows 10
17 13 (17.33%) Organisational Skills
18 12 (16.00%) Azure Certification
18 12 (16.00%) Entra ID
18 12 (16.00%) SLA
18 12 (16.00%) Microsoft Certification
19 11 (14.67%) Enterprise Storage
19 11 (14.67%) Server Management

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (37.33%) SharePoint
2 27 (36.00%) Microsoft Exchange
3 2 (2.67%) Exchange Server 2007
3 2 (2.67%) Exchange Server 2010
3 2 (2.67%) Exchange Server 2013
Applications
1 23 (30.67%) Microsoft Office
2 2 (2.67%) Spreadsheet
Business Applications
1 1 (1.33%) Dynamics AX
Cloud Services
1 55 (73.33%) Microsoft 365
2 44 (58.67%) Azure
3 12 (16.00%) Entra ID
4 2 (2.67%) Mimecast
5 1 (1.33%) AWS
5 1 (1.33%) Azure DevOps
5 1 (1.33%) GCP
5 1 (1.33%) Power Platform
5 1 (1.33%) WhatsApp
Communications & Networking
1 19 (25.33%) Firewall
2 17 (22.67%) SAN
3 14 (18.67%) DNS
4 10 (13.33%) DHCP
5 9 (12.00%) Remote Desktop
5 9 (12.00%) TCP/IP
5 9 (12.00%) VPN
6 6 (8.00%) NAS
6 6 (8.00%) WAN
7 5 (6.67%) LAN
7 5 (6.67%) VLAN
8 3 (4.00%) VoIP
8 3 (4.00%) Wireless
9 2 (2.67%) Internet
9 2 (2.67%) Wi-Fi
10 1 (1.33%) Ethernet
10 1 (1.33%) HTTP
10 1 (1.33%) Intranet
Database & Business Intelligence
1 18 (24.00%) SQL Server
2 7 (9.33%) Amazon RDS
3 1 (1.33%) Power BI
General
1 34 (45.33%) Social Skills
2 13 (17.33%) Finance
2 13 (17.33%) Organisational Skills
3 3 (4.00%) Manufacturing
4 2 (2.67%) Games
4 2 (2.67%) Legal
5 1 (1.33%) Analytical Skills
5 1 (1.33%) Electronics
5 1 (1.33%) Financial Institution
5 1 (1.33%) Inclusion and Diversity
5 1 (1.33%) Marketing
5 1 (1.33%) Public Sector
5 1 (1.33%) Retail
5 1 (1.33%) Tech for Good
5 1 (1.33%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.33%) ARM Templates
1 1 (1.33%) CSS
1 1 (1.33%) XML
Miscellaneous
1 20 (26.67%) Driving Licence
2 11 (14.67%) Enterprise Storage
3 10 (13.33%) iPad
4 5 (6.67%) Apple TV
5 3 (4.00%) Self-Motivation
6 1 (1.33%) iPhone
6 1 (1.33%) New Media
6 1 (1.33%) Team-Oriented Environment
Operating Systems
1 43 (57.33%) Windows
2 19 (25.33%) Windows Server
3 13 (17.33%) Windows 10
4 7 (9.33%) Apple iOS
4 7 (9.33%) Windows Server 2012
5 5 (6.67%) Android
6 3 (4.00%) Windows Server 2016
7 2 (2.67%) Windows 7
7 2 (2.67%) Windows Server 2008
8 1 (1.33%) Mac OS
8 1 (1.33%) Windows NT
8 1 (1.33%) Windows XP
Processes & Methodologies
1 21 (28.00%) ITIL
2 20 (26.67%) Customer Service
3 17 (22.67%) Problem-Solving
4 13 (17.33%) Incident Management
5 11 (14.67%) Desktop Virtualisation
5 11 (14.67%) Server Management
6 9 (12.00%) Time Management
7 7 (9.33%) Service Delivery
8 6 (8.00%) Antivirus Management
8 6 (8.00%) Asset Management
8 6 (8.00%) Line Management
8 6 (8.00%) Storage Management
9 5 (6.67%) Software Deployment
10 4 (5.33%) Software Testing
11 3 (4.00%) ITSM
11 3 (4.00%) Service Management
12 2 (2.67%) Application Packaging
12 2 (2.67%) Business Intelligence
12 2 (2.67%) Continuous Improvement
12 2 (2.67%) Disaster Recovery
Programming Languages
1 10 (13.33%) PowerShell
2 1 (1.33%) Bicep
2 1 (1.33%) JavaScript
2 1 (1.33%) SQL
Qualifications
1 12 (16.00%) Azure Certification
1 12 (16.00%) Microsoft Certification
2 3 (4.00%) ITIL Certification
3 2 (2.67%) CCNA
3 2 (2.67%) Cisco Certification
3 2 (2.67%) SC Cleared
3 2 (2.67%) Security Cleared
4 1 (1.33%) AWS Certification
4 1 (1.33%) Degree
4 1 (1.33%) MCSE
4 1 (1.33%) Network+ Certification
Quality Assurance & Compliance
1 12 (16.00%) SLA
2 1 (1.33%) Cyber Essentials
System Software
1 55 (73.33%) Active Directory
2 10 (13.33%) Hyper-V
2 10 (13.33%) Virtual Desktop
2 10 (13.33%) VMware Infrastructure
3 1 (1.33%) vSphere
Systems Management
1 26 (34.67%) Microsoft Intune
2 2 (2.67%) SCCM
2 2 (2.67%) Single Sign-On
3 1 (1.33%) FortiGate
Vendors
1 63 (84.00%) Microsoft
2 15 (20.00%) VMware
3 10 (13.33%) Apple
4 7 (9.33%) Citrix
4 7 (9.33%) Veeam
5 6 (8.00%) Cisco
5 6 (8.00%) ESET
5 6 (8.00%) Sophos
6 5 (6.67%) Barracuda Networks
7 4 (5.33%) Dell
7 4 (5.33%) Sun
8 3 (4.00%) HP
9 2 (2.67%) Datto
9 2 (2.67%) Meraki
9 2 (2.67%) ServiceNow
10 1 (1.33%) Acronis
10 1 (1.33%) Aruba
10 1 (1.33%) Commvault
10 1 (1.33%) Draytek
10 1 (1.33%) SAP