101 to 125 of 281 Customer Service Jobs in London

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

successful candidate will be responsible for diagnosing and resolving software and hardware issues, maintaining and building IT infrastructure, and providing an exceptional standard of service to our clients. We are looking for an individual who demonstrates a genuine passion for technology, a commitment to continuous learning, and the ability … their requirements and deliver appropriate, effective solutions Accurately document all support activities, ensuring clear and thorough record-keeping Collaborate with colleagues to continually improve service delivery standards and internal processes Essential Requirements Proven experience in an IT support role or equivalent technical position Very strong command of written ...

+ holiday accrual Looking for a role where you can genuinely make a difference to people's lives? This is more than customer service. You'll support people through important, often emotional decisions, providing clarity, reassurance, and expert guidance when they need it most. Joining a fast-growing, purpose … driven tech business, you'll own the full customer journey from first conversation to completion. You'll combine empathy with commercial awareness to help customers make confident decisions. What You'll Do Support customers via phone, email, and chat Lead consultative, human conversations (no scripts) Guide decisions with empathy ...

influence commercial decision-making at scale. You will sit close to senior leadership, working on insight-led projects that directly shape strategy across customer, marketing, and commercial performance. The role offers genuine autonomy, exposure to complex data, and the opportunity to drive meaningful business outcomes. The Company They … impactful insight. With strong year-on-year performance, analytics plays a central role in how the business operates. The Role Deliver hands-on, commercial customer analytics that influence senior stakeholders across the business Lead customer segmentation and behavioural analysis to understand usage, value, and lifecycle trends Analyse churn ...

Role: Customer Support Advisor - Italian and Spanish speaking Industry: SaaS (Software Solutions) Location: Remote Salary: up to £35,000 basic salary + benefits Working for an internationally recognised brand within the hospitality and property management industry, our client provides end to end software solutions to manage complex businesses, right … from individual Air B&B property up to multi-site international hotel chains. We are currently looking for a Customer Support Advisor who'll assist our customers for the Iberia and Italy market. This is an important position focused on customer support. The team has exposure to work ...

ROLE You will: Own the global e-commerce P&L, driving profitable growth while optimising the digital technology stack to improve performance and customer experience. Develop and manage e-commerce trading forecasts, including key performance metrics, channel performance and customer acquisition and retention targets. Oversee … pages, campaigns — reflect the creativity of the brand. Drive digital transformation initiatives in partnership with IT and other relevant departments. Lead CRM strategy and customer segmentation to enhance engagement and increase lifetime value across VIP and core customer groups. Oversee digital marketing channels, including email, paid search, paid ...

wide range of stakeholders. The Company They are a well-established, consumer-focused organisation operating at scale across multiple markets. With a strong customer base and a growing analytics capability, they are investing in data to drive smarter commercial decisions. The business has access to a rich … translating insight into practical outcomes. This is an environment that values curiosity, initiative, and clear communication. The Role You will take ownership of customer analytics and commercial insight projects, partnering closely with senior leaders across the business. Deliver customer segmentation and behavioural analysis to inform strategy Analyse churn ...

join a supportive and forward-thinking technology consultancy based in Central London. As a Junior Cyber Security Consultant/Analyst you will support professional service clients with cyber security audits, Microsoft 365 and Azure security controls, security compliance and cloud-based risk management. You will work across Cyber Essentials … relationships. The successful Junior Cyber Security Consultant/Analyst will combine technical knowledge with excellent communication skills, delivering high-quality consultancy, security reporting and customer-focused support within a fast-paced managed services environment. DUTIES Your duties as a Junior Cyber Security Consultant/Analyst will include: Conducting Security ...

library of training courses and accreditations to help further your skills and development. The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities: Diagnose and resolve hardware, software, and network issues Provide remote and on-site technical support … methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership … platform for sustainable operational and commercial success. If youre currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - wed love to hear from you. ---------------- The Role at a Glance ...

bank loans.Having built a market-leading, profitable business in the UK, Lendable launched US Personal Loans in 2022. Four years of building credit models, customer journeys, operational infrastructure and nearly $500m in originations - and the foundation is set. What comes next is the exciting part: aggressive growth into … make our operations team dramatically more efficient* Using data to ideate the most valuable initiatives that could improve credit quality, reduce losses, help the customer, or grow volume* Figuring out how best to use LLMs to intelligently aid with customer service, servicing, collections* A/B testing ...

Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects … production support environment. Experience or familiarity with servers and networks is preferred. Proven ability to partner with various internal departments to deliver superior customer service. Break down moderately complex processes into simple and reliable components. Experience with automation using scripting languages such as Python/Perl and PowerShell. Excellent ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

Full-time Duration: 5-6 month contract Job Description: We are seeking a Japanese-speaking Technical Support/Partner Integration Specialist to join a customer-facing technology team. This role will suit someone with strong web technology knowledge, excellent stakeholder management skills, and the ability to troubleshoot technical issues … partner implementations and integrations across web-based platforms. Debug and resolve technical problems efficiently and effectively. Work closely with internal stakeholders, external partners, and customer teams. Communicate technical concepts clearly to both technical and non-technical audiences. Collaborate with development and product teams to escalate and resolve complex issues. ...

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/… annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security ...

Junior IT/AV Service Engineer - Basingstoke/Sunbury (split-site) - £27,000 - £35,000 + benefits We're working with a leading technology services provider supporting a high-profile enterprise environment, and we're looking for a Junior IT/AV Service Engineer to join the team. … asset and system records Working closely with on-site engineers and third-party suppliers What we're looking for Some experience in IT support, service desk or AV support Exposure to Microsoft Teams/video conferencing tools Basic knowledge of hardware, PCs or AV equipment Strong troubleshooting mindset ...

togethers in the office with lunch, Private group health insurance discount, Company social outings, Extra day’s paid holiday for each year of service and more! The Opportunity: Our client is looking for a confident and client-facing 2nd Line Support Engineer with MSP experience to join a strong … This is a hands-on technical support role where you will own escalations, solve complex issues and play a key part in delivering outstanding service to clients. This is more than a support role — it’s a career-building opportunity with real scope for development, mentoring and continuous improvement ...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with Telecommunications Service Management (TSM) experience. 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days … office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive ...

looking for people at the very early stages of their career who are keen to learn and develop in a technical environment. Some customer service experience (retail, hospitality, contact centre etc.) Strong communication skills - written and verbal Good attention to detail and organisation Basic knowledge of Microsoft Office ...

ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/… London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive ...

SerivceDesk Analyst Location: Uxbridge (Hybrid) Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact … deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused ...