76 to 100 of 239 Customer Service Jobs in London

experience.This role is ideal for someone with prior IT support experience who is keen to further develop their technical expertise within a fast-paced, customer-focused environment. Role Overview As part of the End User Compute team, you will be responsible for supporting the day-to-day delivery … services across the business. You will diagnose and resolve technical issues, manage service requests, and contribute to continuous improvements in IT support services. Key Responsibilities Act as a primary point of contact for end user incidents and service requests Provide support across desktops, laptops, mobile devices, printers, telephony ...

Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support … support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. ...

Head of Retail, this role acts as the operational backbone of the retail network. Ensuring each branch delivers a consistent, professional, and customer-focused experience. You’ll oversee Branch Managers, drive operational standards, support staff development, and ensure high performance across the region. Your leadership will enable the Head … operate to consistent standards of efficiency, presentation, and professionalism. Identify operational challenges and implement timely, practical solutions. Conduct regular store visits to assess performance, customer experience, and operational standards. Branch Manager Leadership: Line-manage and develop Branch Managers, ensuring strong leadership at every location. Set clear expectations and promote ...

exciting opportunity has arisen for a Field Service Engineer, based in North Wales, to work for a company delivering industry leading IoT solutions. The Field Service Engineer, based in Wales, will report into the Technical Operations Manager and will be required to operate with a high degree … autonomy whilst working against pre-defined work schedules. Key Responsibilities and Accountabilities Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements. Develop strong relationships with key personnel at customer sites (Owners/General Managers/Sales Managers ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

experience working at Circana. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively … Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action. Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence. Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities. Understands Customer Needs: Operates ...

Senior Customer Analyst London | Hybrid (3 days office)Up to £80,000 We're working with a fast-growing telecoms business that has undergone significant transformation following PE investment. Over the last 4-5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics … finance, and commercial leadership teams. You'll work closely with stakeholders including MDs, Finance Directors, Marketing Directors, and Commercial leaders. Key focus areas include: Customer segmentation & behavioural analytics Churn, retention, loyalty & CLTV analysis Marketing and campaign performance analysis Commercial performance and ROI measurement You will be expected ...

Company description As an X-Ray Field Service Engineer , you deliver technical support, maintenance, and repair services for Agfa Radiologys state-of-the-art imaging products. You will be travelling to customer sites and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment … ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues. Responsibilities: Work in cooperation with Agfas Shared Service Centre to carry out service, maintenance, updates ...

Service Desk Analyst (1st/2nd Line Support) Our client is looking for an experienced IT Service Desk Analyst to join their team on a contract basis. This is a fully remote role requiring an immediate start. The successful candidate will provide 1st and 2nd Line technical support … fast-paced, customer-focused environment. Remote Outside IR35 £150 – 175 per day Essential Requirements Previous experience in a 1st and/or 2nd Line Service Desk support role. Microsoft ENTRA Excellent verbal and written communication skills. Confident and professional telephone manner. Ability to communicate technical information clearly ...

Field Engineer VIQU have been approached by a customer who are seeking an IT Field Engineer contractor to provide additional BAU support across multiple client sites. This is a field-based role, requiring regular travel to various locations to provide onsite IT support, deployments, and break-fix services. … successful Field Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service. You must be comfortable travelling between sites and have previous experience working in a Field Engineer or mobile IT support role. The role: This role ...

workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge … user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge ...

internal teams and external stakeholders. Business Analysis and Projects: Gather, analyze, and document business requirements. Review and improve workflows to enhance efficiency and customer experience. Assist in project coordination and implementation. Prepare user guide, process documentation, and training materials. Develop test cases and perform UAT for system/process … workflow efficiency. People To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities. ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data ...

/CD processes Ability to investigate and resolve complex technical issues Strong communication and stakeholder engagement skills Desirable Experience Dynamics 365 Sales, Customer Service or Field Service Power BI and reporting solutions Azure data services and enterprise integration platforms Data migration and CRM data quality initiatives Experience ...

Service Desk Engineer We are looking for a skilled Service Desk Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview Resolve escalated IT issues across desktop, cloud, and infrastructure Support … Microsoft 365, Active Directory, and networking environments Troubleshoot hardware, software, and connectivity issues Collaborate with 3rd line teams Maintain documentation and deliver excellent customer service Requirements IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector ...

user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote … Maintain meeting room and shared office IT equipment Manage IT asset inventory and equipment procurement Collaborate with global technology teams on projects, rollouts and service improvements Support security best practices and compliance initiatives Contribute to continuous improvement across IT operations and user satisfaction What We're Looking ...

restore service. The ideal candidate will have a can-do attitude and thrive in a fast paced environment. Excellent communication skills and a customer-oriented approach Minimum of 3 years of experience in IT support or a related field Strong technical support skills with a focus on IT support … software troubleshooting Excellent customer service and communication skills for effective help desk interactions Proficiency in Microsoft Office 365/Azure including MFA, Conditional Access, Account creation Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure) An understanding of networking including VPN, Firewall ...

clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi … project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role ...

first and second fix installation workWorking from technical drawings and schematicsInstalling, terminating and testing structured cablingSupporting system commissioning and project completionCompleting installation documentation and service recordsTravelling to customer sites across the UK, with occasional overnight staysYour Background Your Background InstallationCablingAccess controlCCTVIP networkingRack building You Will Have A full … driving licenceGood communication and customer service skillsA positive attitude and willingness to learnA flexible approach to travel and working hours when required Even Better If ECSIPAFPASMACTS/AVIXAUKATASSSTS ...

supply side partnerships in the country and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, equally … ownership, delivering the growth and profitability targets for the Nigerian market. You will seek to establish TTS as the leading product/service for sending remittances to the country, whilst being the “face” of Nigeria both internally and externally. Reporting directly into our Growth Director for Africa, and building ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Product, and Finance to ensure everything we offer through partners is both deliverable and profitable at scale. You will: Design and develop repeatable managed service offerings for indirect partners Shape commercially compelling propositions, pricing models, and service documentation Negotiate contracts, SLAs, and commercial terms with strategic partners ...

Location: South West London Salary: £40,000 £50,000 Established MSP | Project Delivery | Microsoft Cloud | Enterprise Networking Were working with a well-established Managed Service Provider (MSP) in South West London that delivers high-quality IT services to a broad portfolio of SME and enterprise customers. Due to continued … infrastructure and networking professional who enjoys combining hands-on technical support with project delivery. You'll act as a senior technical escalation point, leading customer projects while designing, implementing, and supporting modern Microsoft cloud and networking solutions. You'll be involved in a wide variety of infrastructure projects including ...