76 to 100 of 491 Customer Service Jobs in London

lead a IT Support Team of 4 As IT Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Support … Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls ...

will lead the Network & IT Support Team As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network … Support Engineers You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking & Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs ...

Management: Own the onboarding/off-boarding lifecycle across Google Workspace, MDM, and business applications, ensuring access is provisioned and revoked correctly and securely. Service Request Fulfilment: Handle and resolve service requests that from first-line support to more complex requests, working independently and knowing when to loop … Escalation: Act as the escalation point and know when to bring in the IT Manager or third-party vendors for the most complex issues. Customer Service: Maintain a high standard of customer service and clear communication with users across all levels of the business. ...

focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone … growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact. What you’ll do: Provide world-class customer service to all NAVEX customers Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time Coordinate internal ...

Start Date November* We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. Job functions: -Speaking to clients to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Helping customers via calls ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with ...

will: Lead the end-to-end architecture, design, and technical governance of ServiceNow solutions across IT Operations Management (ITOM), Integrated Risk Management (IRM), Customer Service Management (CSM), Telecommunications Service Management (TSM), AIOps, Now Assist, and Agentic AI capabilities. Ensure solution delivery aligns with agreed scope, business objectives … providing strategic guidance on ServiceNow platform adoption, roadmap planning, and digital transformation initiatives. Define target architecture and solution blueprints that enable scalable, resilient, and service-aware operating models. Lead architecture discussions, workshops, and technical design reviews with client stakeholders and executive leadership teams. Drive ServiceNow platform innovation by leveraging ...

Google hardware devices and services. Our mission is to deliver excellent ecommerce experiences for our customers and maximize first party hardware device and service sales. We strive to have polished end user experiences offering the best of Google. The Category and Strategy Manager is a role driving growth … Google Store as it scales across the EMEA region. The team manages all sites across EMEA and is responsible for driving an optimal customer experience and business across the breadth of Google’s device and services portfolio. This includes Pixel phones, buds and smartwatches plus Fitbit and Google Nest ...

solutions power critical business processes for leading financial institutions worldwide, helping them drive efficiency and growth. About the opportunity We are creating a new Customer Success Manager role, sitting alongside our Customer Services team and reporting directly to the Head of Operations. You will … health of our customer relationships, keep senior sponsors informed and confident, and make sure our customers are getting maximum business value from our cloud-based data and analytics platform. You will be the person our customers trust to tell them what is really happening, and the person our internal ...

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. … Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. Responsibilities Ensure data is protected from insider threats, cyber-attacks, and policy violations Onboard Customers to Varonis platforms and deliver ...

WHAT YOU’LL DO The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service … that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair … hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will ...

Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership … Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management Exceptional customer service and communication skills Confident communicating with customers and explaining technical issues clearly Proactive approach to providing customers with regular updates Strong ownership of tickets from initial ...

your experience and interests, you may manage products across the Joybuy mobile app user journey, search and recommendation, post‐order payment and refund processing, customer service, fulfillment, supply chain, warehouse management systems (WMS), or transportation management systems (TMS). You will work closely with engineering, data science, marketing … user‐centric solutions in a dynamic, international environment. Key Responsibilities Identify and enhance opportunities within the mobile app user journey, including features like new customer acquisition, promotions, product details, guided shopping, payment options and customer reviews, or other applications related to search and recommendation, post‐order fund processing ...

Data Science practice at Sky Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. In the Advanced Analytics team, we are scaling up our data science practice to transform … successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists to extract value from our data assets and maximise customer value. What ...

deep and find creative solutions. We believe our goal is to find the right solution rather than always being right. We provide exceptional customer service to our teams and trading desks. We care more that the right thing is done than about rigid job descriptions or boundaries. What … maintenance of OpenStack components. Diagnose and rectify complex problems involving multiple teams related to OpenStack including compute, storage, and networking issues. Provide exceptional customer service to our platform’s users. Coach engineers on best practices, help investigate outages, set a high standard for operational and technical excellence. Ability ...

television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. … Prime Video app via 3rd party subscription plans. As a Senior Product Manager Technical, you will help define and build the roadmap and customer experience for Prime subscriptions and new 3rd party subscription plans in the Prime Video app across clients and geographies. You will participate in developing ...

these while having fun truly makes FlexTrade a wonderful place to work. The Team The Corporate IT Team’s mission is to provide premier customer service globally and to enable FlexTraders with secure cutting edge, technology solutions to fulfil FlexTrade’s mission – Trade Your Best. About You FlexTrade … knowledge management (runbooks, troubleshooting guides) Establish metrics KPIs/SLAs. and build reports to measure the effectiveness of the team and operational efficiencies, run service reviews and drive continuous improvements. Mange Major Incident, Incident, Problem and Change processes end-to-end (including RCAs and CAB coordination). Manage Corporate ...

Winston Taylor. Position summary Do you have proven supervisory experience in IT support, alongside strong leadership capabilities and a commitment to operational excellence? As Service Desk Supervisor at Winston Taylor on a 6-month fixed-term contract, you will oversee daily service desk operations during a transformative period … growth. You will lead and coach Service Desk Analysts, providing direction and motivation throughout. The role requires acting as an escalation point for complex enquiries. You will proactively identify issues and resolve them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology in our London office as a Specialist: IT Learning & Development The Specialist: IT Learning & Development designs, develops, and delivers technology learning solutions that support effective ...

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. … employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this ...

understand their technical needs, and will translate how our platform offerings enhance their business needs and demands. This individual will manage a set of customer accounts at one time and will serve as the liaison between various internal and external stakeholders at Sectigo. The success factors of this individual … portfolio. Provide subject matter expertise related to the Sectigo product portfolio during post-sales engagement with customers. Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system. Demonstrate strong personal organization and management skills by juggling priorities ...

sector to join our growing team. The ideal candidate will be responsible for collecting, interpreting, and analyzing data related to network performance, customer usage, service delivery, and operational efficiency. Your insights will help drive strategic decisions, improve service quality, and optimize business processes. Key Responsibilities: Analyze large … datasets from network systems, CRM platforms, and customer usage logs. Monitor and report on key performance indicators (KPIs) such as uptime, latency, bandwidth usage, and customer churn. Develop dashboards and visualizations to communicate trends and insights to technical and non-technical stakeholders. Collaborate with engineering, customer service ...

great opportunity for a Dynamics 365 Developer on a long term program of work. Key Responsibilities: * Design, develop, support, and maintain Dynamics 365 Customer Service and Microsoft Dataverse solutions. * Build and maintain integrations between Dynamics 365 and internal/external systems using Dataverse APIs, Dynamics 365 Web APIs … verbal and written communication skills. Desirable skills/knowledge/experience: * Experience with Azure Integration Services, including: o Azure Functions o Logic Apps o Service Bus o Event Grid o API Management * Experience integrating Dynamics 365 with AWS-hosted platforms and services. * Experience implementing automated testing frameworks for Dynamics ...

proactive engineer to be the face of Wifinity for our clients across a patch stretching from South Croydon towards the South Coast, supporting customer sites across the wider South East region, over approximately 50 miles of territory. You will deliver first‐class customer support, technical solutions, and commissioning … ensuring installations meet design and company standards. This role provides hands‐on exposure to large‐scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. About us: Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While ...