76 to 100 of 281 Customer Service Jobs in London

Service Engineer - London £37,000 to £45,000 We are recruiting for an experienced AV Field Service Engineer to support corporate clients across meeting rooms, collaboration spaces, auditoriums, and event environments. The role will involve fault finding, servicing, and preventative maintenance of modern AV and video conferencing systems … Responsibilities : Diagnose and resolve AV system faults on client sites Carry out planned preventative maintenance visits Support meeting room and collaboration technologies Complete service reports and documentation Deliver a high level of customer service Experience Required: Experience supporting AV systems in corporate environments Strong fault-finding ...

within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you’ll do Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls ...

Customer Support Specialist Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide … range of customer queries. The Role As a key member of the support team, you will be the first point of contact for our client's customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential ...

Customer Support Specialist Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide … range of customer queries. The Role As a key member of the support team, you will be the first point of contact for our client’s customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential ...

decision‐making throughout a projects’ life cycle. You will be responsible for effectively overseeing each project to ensure a high standard of quality and customer service. Throughout the life cycle of the project, you will liaise with key stakeholders to ensure they are informed and engaged during the implementation … Identify and track critical path/activities, risks, contingencies and alternatives and offer suggestions to get projects back on track when necessary Proactively address customer concerns and meet or exceed customer needs Resolving, tracing and escalating critical issues to minimise project risk factors Establish and maintain relationships with ...

Line Systems Engineer ***CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE *** Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd Line Systems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities … technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 3 years IT support experience, in an MSP environment. Experience working on a busy service desk. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

Purpose and primary objectives: The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI‐enabled customer support experiences across digital channels (Web and Mobile App). The role ensures stable platform operations, drives continuous optimisation … partners closely with BA, Product, and Engineering teams to implement high‐impact conversational automation Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels). Lead the configuration, setup, and optimisation of Agentforce chatbot (omni‐flow logic, agent behaviour, integrations). Support BA teams ...

programme. The role You’ll be leading CE process design and delivery, working closely with business stakeholders and internal teams to shape the Sales & Service experience globally. You’ll act as the go‐to CE expert, leading the CE team, guiding best practice and ensuring adoption across different regions. … What we’re ideally looking for: Strong hands‐on experience with Dynamics 365 CE Experience across Field Service, Sales, and Customer Service Strong understanding of sales and customer engagement processes Comfortable working across the wider Microsoft ecosystem Proven stakeholder management and the confidence to lead conversations ...

Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives … strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve ...

solve complex technical challenges. As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision. Key Responsibilities … Technical Support Specialist Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs. Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or escalating to higher-level support teams as required. Document and track all customer interactions ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … strategy for Flex Set direction for one of Monzo’s most important revenue-driving products Identify and unlock new commercial opportunities across customer segments Navigate complex trade-offs between growth, risk, and customer outcomes Drive commercial performance Work closely with Credit teams to shape propositions across multiple risk ...

Were looking for a Customer Service Analyst 2nd Line to join our Every HR team, supporting customers using our cloud-based HR and Payroll software, primarily within the education sector. This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting … closely with technical and product teams in a SaaS environment. About the role As a 2nd Line Analyst, youll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. Youll act as a subject-matter expert within the support ...

issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.) This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours Support for the core networking, server infrastructure, and associated design … according to organisational need This work is carried out by a combination of internal and external IT resources Primary Job Purpose: To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools) To record all requests for IT support ...

customers to help them transform how they plan, budget, forecast, and report across their Finance functions. Our team sits at the heart of customer success, guiding organizations through end-to-end implementations of Workday Adaptive Planning. We collaborate closely with project managers, technical consultants, and customer teams … business consultant who brings expertise in the functional aspects of the Workday platform and translates that knowledge into solutions that meet each customer's unique needs.In this role, you will be responsible for:* Leading or supporting the implementation of Workday Adaptive Planning across Finance and HCM functional streams, ensuring ...

Management, and Student Information Systems.We seek highly motivated professionals with experience in Workday or similar platforms. The ideal candidates will be passionate about achieving customer success, driving deployment milestones, and delivering innovative applications.As a Senior Extend Services Consultant, you will collaborate closely with customers and your Workday project team … design and develop cutting-edge solutions for complex business needs.**Key Responsibilities:*** Lead discovery sessions with customer domain experts across different technical and product areas to gather precise requirements.* Produce accurate design documentation.* Develop and review technical designs, ensuring they are consistent, maintainable, flexible, and efficient.**Ideal Profile:*** Strong ...

ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance …/BSS integrations. Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product ...

Lisbon, Portugaltime type: Full timeposted on: Publié il y a 21 jour(s)job requisition id: R34188## Job Description## Why This Role? Why Now Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team … value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale* Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast.* Lead smooth, on-time delivery. ...

client is looking for an experienced Application Support Manager to provide support for business-critical applications. You will ensure that the Application Support Service is efficient, effective and adaptable to changing circumstances whilst nurturing positive relationships with customer-bases. A background working within Financial Services in a regulated … within Financial Services/regulated environment is essential Experience of leading an IT function, ideally covering Application Support Assist with mentoring and coaching Good customer management skills, seeking feedback and driving a culture of continuous improvement Understanding of Microsoft server/infrastructure technologies (including Windows Server, Active Directory, Azure ...

clients. Quality & UAT : Oversee the User Acceptance Testing (UAT) phase. You are responsible for ensuring the deployed solution meets the technical specifications and Service Level Agreements (SLAs) before client handover. Stakeholder Reporting : Provide factual, transparent status reports to stakeholders. You must translate technical progress and blockers into clear business … Jira, Confluence, Smartsheet). Analytical thinking Resilience, flexibility and agility Creative thinking Motivation and self-awareness Empathy and active listening Curiosity and lifelong learning Service orientation and customer service Talent Management Leadership and social influence We offer a comprehensive benefits package designed to support ...

processes. Accurate and timely documentation updates. Strong collaboration and communication across teams. Essential Skills & Attributes Logical and analytical problem-solving skills. Excellent communication and customer service skills. Ability to manage multiple priorities and projects. Strategic thinking and stakeholder management. Adaptability and responsiveness to change. Strong vendor relationship management. ...

central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support … requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage ...

central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support … requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage ...

stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities. Prepare and lead large‐scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning … interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics. Deliver the highest levels of customer service which lead to long‐term, commercial relationships at a senior and strategic level. Develop a strong knowledge of QA’s competitive offerings ...