151 to 175 of 490 Customer Service Jobs in London

time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. … apply feedback to improve performance. Manage multiple prospect interactions while maintaining accurate and organized records. Preferred Experience in Business Development Representative, Sales Development Representative, customer service, teaching, retail, hospitality, military, athletics, or another customer‐facing environment. Familiarity with Software as a Service (SaaS), cloud security, Customer ...

functional and technical understanding of the Power Platform suite: Power Apps, Power Automate, Power Pages, Power BI, and Dataverse Experience delivering D365 CE, D365 Customer Service, D365 Field Service, or D365 Sales implementations at enterprise scale Hands-on experience with Power Platform Centre of Excellence (CoE) Toolkit … Power Platform security model: Azure AD, row-level security, and Dataverse role-based access control Familiarity with integration patterns: REST/OData APIs, Azure Service Bus, Logic Apps, and custom connectors Awareness of Copilot Studio and AI Builder capabilities and their application in enterprise automation Commercial & Consulting Experience ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … Product Design makes up over half of our design disciplines, working in tight-knit squads alongside research, product, engineering and data to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product ...

decision-making throughout a projects' life cycle. You will be responsible for effectively overseeing each project to ensure a high standard of quality and customer service. Throughout the life cycle of the project, you will liaise with key stakeholders to ensure they are informed and engaged during the implementation … Identify and track critical path/activities, risks, contingencies and alternatives and offer suggestions to get projects back on track when necessary Proactively address customer concerns and meet or exceed customer needs Resolving, tracing and escalating critical issues to minimize project risk factors Establish and maintain relationships with ...

support services to many facets of newly installed AV technology across their prestigious UK headquarters. The team will be working closely with the existing service support channels, including facilities and IT support; a model which they’ll look to implement as their new standard across their global estate. … equipment across the client site, leading and taking responsibility for 2nd and 3rd line technical faults, triage and escalating to the relevant service desk. Key responsibilities: Be the primary escalation point, and point of contact for the client Expected to lead and set the standard for supporting the client ...

consumer-facing business to recruit an IT Support Engineer for its growing internal technology team. This is an excellent opportunity for an enthusiastic and customer-focused support professional who enjoys being hands-on, solving problems and taking ownership of user issues. You will become a key point of contact … exposure to wider technology deployments and infrastructure projects. What you'll be doing: Acting as the first point of contact for IT queries and service requests Logging, prioritising and resolving incidents through the IT service management platform Troubleshooting laptops, desktops, printers, mobile devices and other business hardware Supporting ...

least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers … small businesses, and their financial service providers. The Business Applications Team play an important role developing and supporting our business applications, enabling us to deliver services to customers and colleagues. The Senior Systems Analysts are directly responsible for a number of our core casework-facing business applications, which requires ...

customers, ensuring exceptional outcomes and a seamless experience from start to finish. This role will involve working onsite three days per week at a customer location in Central London, alongside hybrid working arrangements. What You’ll Be Doing Delivering IT system migrations and infrastructure refresh projects for SME organisations. … with Project Managers to ensure projects are delivered on time and within budget. Collaborating with Solutions Consultants and Technical Architects to design and implement customer solutions. Providing detailed project handovers to Service Desk teams. Creating and maintaining technical documentation, knowledge base articles, and standard operating procedures. Maintaining accurate ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

system documentation, asset registers, and compliance records in line with IT policies and data protection regulations. Project Support Assist with IT infrastructure upgrades, cloud service migrations, and new system rollouts. Coordinate system testing, end-user training, and post‐implementation support. Collaborate with external IT support providers on escalations, service … Print and network technology . Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential). Strong problem‐solving skills, customer service mindset, and the ability to work independently in a fast‐paced business. Excellent documentation, organisational, and communication skills. Relevant Microsoft 365 or cyber ...

will: Design end-to-end Microsoft Dynamics 365 solutions aligned with business and technology strategy. Lead architecture across D365 applications such as Finance & Operations, Customer Engagement, Sales, Customer Service and Supply Chain, as relevant. Define integration, data migration, security and extensibility strategies. Leverage Power Platform, Dataverse, Azure ...

will: Design end-to-end Microsoft Dynamics 365 solutions aligned with business and technology strategy. Lead architecture across D365 applications such as Finance & Operations, Customer Engagement, Sales, Customer Service and Supply Chain, as relevant. Define integration, data migration, security and extensibility strategies. Leverage Power Platform, Dataverse, Azure ...

will: Design end-to-end Microsoft Dynamics 365 solutions aligned with business and technology strategy. Lead architecture across D365 applications such as Finance & Operations, Customer Engagement, Sales, Customer Service and Supply Chain, as relevant. Define integration, data migration, security and extensibility strategies. Leverage Power Platform, Dataverse, Azure ...

Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know … mobilisation through to successful implementation, ensuring delivery to agreed scope, schedule, budget and quality. Working alongside senior programme leadership, solution architects, delivery managers and customer executives, this role will provide strong delivery leadership across complex multi-disciplinary teams. This is a senior client-facing role requiring exceptional leadership, governance ...

clients and make sound decisions quickly. Support the sales team with regards to ratifying the technical requirements of our clients. Understand and document the customer's requirements, manage expectations, and provide excellent customer service. Support the sales team on with RFQs and POC. Provide technical support and troubleshooting … Remark products. Provide customer configuration of Remark solutions. Provide on site support when necessary with regards to demonstration, setup and commissioning. Troubleshoot system and network problems. Diagnose and solve hardware & software issues. Test and evaluate new software & hardware technologies. You have Previous experience of 2+ years in support positions. ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.What You'll DoProvide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.Manage service requests … systems.Support local and remote video conferencing and collaboration tools, including Zoom.Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.Handle service requests and incidents through various channels, such as Zoom and email.Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.Develop ...

macOS Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive) Experience with Microsoft Entra ID (Azure AD) Familiarity with endpoint management tools (e.g. Intune, SCCM) Excellent customer service and communication skills Strong problem-solving ability and a methodical approach to troubleshooting Ability to manage and prioritise multiple support requests Desirable … Exposure to financial services technology (e.g. Bloomberg terminals) Experience with Okta or similar identity providers Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management) Basic networking knowledge (DNS, DHCP, TCP/IP, VPN) Practical use of AI tooling to work smarter — for example, using agentic AI assistants ...

Accenture Song is seeking a Salesforce Service Cloud Lead (Senior Manager) in the UK, based in London or Manchester. You will drive end-to-end Service Cloud transformations, shape the UK go-to-market, and advise CIOs and senior leaders on digital customer service strategies. Join … global network delivering cutting-edge experiences, AI-enabled service, and transformation programs across industries, with a focus on leadership, architecture, and business impact. #J-18808-Ljbffr ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market‐ready propositions and measurable outcomes. … driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital and analytics solutions. The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes. … shaping and driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions.The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

London Consulting fluent:cx Role Your new workday: As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce’s industry-leading tools. You’ll play a key role in designing, configuring, and delivering tailored solutions … that improve efficiency, customer satisfaction, and Agent productivity. You’ll support a wide variety of clients across industries, helping them get the most out of Service Cloud’s powerful capabilities. Tasks How you help us make digital transformation tangible: Implement features such as Case Management, Omni-Channel Routing ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

mobilisation through to successful implementation, ensuring delivery to agreed scope, schedule, budget and quality. Working alongside senior programme leadership, solution architects, delivery managers and customer executives, this role will provide strong delivery leadership across complex multi-disciplinary teams. This is a senior client-facing role requiring exceptional leadership, governance … projects that form part of wider enterprise transformation programmes. Take end-to-end accountability for successful project delivery including scope, schedule, budget, quality and customer satisfaction. Lead cross-functional delivery teams consisting of project managers, business analysts, architects, developers, testers, change specialists and partner organisations. Create an environment that ...