26 to 50 of 491 Customer Service Jobs in London

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

Role: Product Manager – AI-Enabled Customer Experience Location: London Career Level: Manager Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content … imagination, technology and intelligence. Visit us at: http://www.accenture.com/song As a team: Our Product Management team helps clients transform customer experiences through product-led thinking, digital innovation, and AI-enabled solutions. We work at the intersection of business, customer experience, design, data, and technology ...

retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs … help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. ...

Microsoft Dynamics 365 & Power Platform Leadership Own the enterprise architecture for Dynamics 365 CRM and Power Platform adoption. Guide architecture across Dynamics 365 Sales, Customer Service, Customer Insights, Dataverse, Power Apps, Power Automate, Power Pages and Copilot Studio. Lead decisions on configure, extend, integrate, build or retire. … record, master-data and data-responsibility boundaries. Data, AI & Analytics Architecture Define data architecture across Dataverse, enterprise data platforms, reporting and analytics services. Support customer, reference and master-data strategies, including quality, lineage, retention and access. Evaluate Microsoft Fabric, Power BI, Azure AI, Copilot and agent capabilities within ...

class facilities and the technology you need to thrive – in our offices or yours.**# **Job Summary**The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This … role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler ...

London Consulting fluent:cx Role Your new workday: As a Senior Salesforce Consultant (m/f/x) specialising in Service Cloud Voice, you will lead the design and delivery of intelligent, scalable voice solutions that transform customer service operations. You act as a trusted advisor … guiding teams through complex implementations. Acting as the bridge between business needs and technical implementation, you’ll work closely with clients to map their customer service strategies onto Salesforce’s voice technology, including Amazon Connect and Agentforce. Beyond delivery, you mentor consultants, shape best practices, and ensure high ...

About Service Cloud Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time … resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate — agentic ...

Service Delivery Lead - 12 month FTC London LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

Role: Customer AI Engineer Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Consultant (L9) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Service Desk Team Lead Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Compensation: £40,000 - £45,000/year Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year … robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel ...

Regional Vice President Sales - Service Cloud Location: United Kingdom - London Remote Type: Office - Flexible Time Type: Full time Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales … Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing ...

Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). Technology Business Relationship Manager acts as the SPOC (single point … contact) for the internal business customer performing both - a role of Technology_VOIS “ambassador” towards the customer and customer “Voice” towards Technology_VOIS. This role will typically manage a small portfolio of accounts up to a value of €100 Million in recharges per annum ...

months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.## **About Agentforce Service**Agentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered ...

About You We're looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges, and is passionate about solving real-world problems. If you love a fast-paced environment where your ideas matter, and you want to work with a company that's changing … this is the role for you. What We're Looking For 2:1 from a top university Calm and composed to deal with the customer-facing elements of the role Ambitious and driven to ensure every process is being constantly tweaked and improved Articulate - able to justify product decisions ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

working knowledge of cloud infrastructure and monitoring tools across the team. Work effectively with external suppliers who are used to delivering elements of the service Customer Service Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback … developed relating to our products and services, current customer priorities, challenges and requirements. Ensure that a strong customer service ethos is provided. Key Experience required Quality experience on a support helpdesk with a variety of technologies (MSP ideal). Certifications or demonstration that you have shown ...

strategic partner to our clients and operate as a boutique-style community of inspired and passionate experts, focused on innovation, collaboration and customer success. Our UK Microsoft practice helps organisations turn business needs into tangible technology outcomes using Dynamics 365, Power Platform, Microsoft Copilot, Azure and the wider Microsoft … Microsoft team. This is a hands-on, client-facing role focused on the design, development, integration, deployment and support of Microsoft Dynamics 365 Customer Engagement, Power Platform and Copilot solutions. The successful candidate will combine strong engineering capability with consulting skills and disciplined software delivery. They will work alongside ...

online retail sales will reach $645 billion in 2020 (a 12.1%) and will top $1 trillion by late 2025. With this increasing number, customer behavior and expectations are changing, too: While customers can easily purchase goods and services online from wherever they are and around the clock, access … just one click away. Guuru’s technology allows companies to offer 24/7 live chat support at an affordable price: By engaging the customer crowd, customers use the knowledge of their own most experienced and passionate customers to support others. The AI-driven algorithm distributes questions ...

Delivery Tech Lead, Song Service L7 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a pivotal role in delivering AI systems at enterprise scale; shaping and delivering transformational customer platform solutions that take agentic products from ...

Delivery Tech Lead, Song Service L7 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a pivotal role in delivering AI systems at enterprise scale; shaping and delivering transformational customer platform solutions that take agentic products from ...

Role: Technical Customer Support Manager Contract: 6 Months (PAYE) Location: Feltham (some onsite requirement) We are looking for a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe. Acting as a trusted operational advisor, you will build strong customer relationships, coordinate technical and support teams, manage escalations, and help ensure critical issues are resolved quickly to maximise service availability and customer satisfaction. You will ensure delivery of excellent customer service and be the first point of customer contact for inquiries. Builds and maintain ...

Morgan McKinley is recruiting a Customer Service Product Owner to own the CRM/CX technology roadmap for a global consumer tech business. Based in London or Cork, the role sits hybrid within the Digital Office and balances customer-service operations with product leadership and transformation. … will partner with Customer Service, Operations and Engineering teams to translate operational pain points into technology solutions, drive AI, automation, chatbots and self-service, and shape a scalable #J-18808-Ljbffr ...

focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem‐solving with excellent customer service and supporting the development of others. What You’ll Get Competitive salary and benefits A friendly, collaborative and informal working environment … such as Intune and Entra ID The ability to support both Apple and Windows environments Strong troubleshooting and problem‐solving skills Excellent communication and customer‐service skills Confidence taking ownership of complex and escalated issues A collaborative approach and willingness to share knowledge with others Bonus Points Experience ...

robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel … right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader ...