26 to 50 of 281 Customer Service Jobs in London

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report … Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company ...

Service Operations Manager – London (Hybrid) Contract – 6 months Inside IR35 – rate dependant on experience Overview We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This … exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs. Role & Responsibilities ...

This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. … Bromcom finance team. As Bromcoms largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer ...

London, United Kingdom: Dublin, Irelandtime type: Full timeposted on: Posted Yesterdayjob requisition id: R34486## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data … transformative cloud technologies.We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a **Principal Sales Engineer** you'll serve ...

regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams to: Set direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide … experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners Influence strategic decisions on service scope, priorities and investment based on customer ...

Engineer. Helpdesk Engineer– Japanese speaker - Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site. 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact. Hands on Desktop/Laptop … Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). ...

Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This … doing: * Providing first-line support for all client staff via phone, email, remote tools, and in person. * Logging, reviewing, and resolving incidents and service requests using ServiceNow. * Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. * Maintaining accurate documentation and support knowledge bases to improve ...

seeking a talented and customer focused professional to join our highly successful Customer Success Department. This is a fantastic opportunity to join a high growth B2B intelligence and data business in a red hot sector and play a major role in its next stage of growth and help … shape the future of the department. In 6 months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, identified at least one champion at each customer, strong partnership with the sales team, all meeting and feedback notes logged ...

London - Hybrid 💰 Salary: £35,000 – £40,000 🕒 Full-Time We are currently recruiting on behalf of a growing SaaS company seeking a proactive and customer-focused Customer Success Representative to join their expanding team. This is an excellent opportunity for someone who enjoys building strong client relationships, delivering … exceptional customer experiences, and working within a fast-paced tech environment. Key Responsibilities Build and maintain strong relationships with customers Support client onboarding and product adoption Respond to customer queries and resolve issues effectively Proactively identify opportunities to improve customer satisfaction and retention Collaborate with internal teams ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models, products … Make Your Mark on every projectWhat you will be doingWe are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability ...

Primary Responsibilities*** Own and lead customer-facing network operations communications and reporting, ensuring customers are kept informed of network performance, incidents, planned works and outcomes. Partner with Service Management to deliver a high-performing, customer-centric operational experience.* Lead, develop and embed operational processes (ITIL-aligned) within … across all business projects, ensuring availability, performance and operational readiness.* Responsible for developing a European NOC function capable of providing a best-in-class service across Boldyn’s European businesses.* Responsible for managing the European NOC function and the development and build of a physical NOC within London. ...

Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Central London. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact … support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact ...

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. … Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. Responsibilities Ensure data is protected from insider threats, cyber-attacks, and policy violations Onboard Customers to Varonis platforms and deliver ...

deliver measurable business value to leading brands. What You’ll Be Doing Lead strategic solution design: Partner with Sales to architect transformative, AI‐powered customer experience solutions that address business challenges and deliver measurable outcomes. Drive technical strategy across the sales cycle: Own the end‐to‐end technical engagement … from discovery and design to proof of concept and executive presentations, positioning Zendesk as the customer’s platform of choice. Champion AI & automation: Translate advanced AI/ML capabilities (including LLMs, ChatGPT, NLP, and predictive analytics) into actionable CX strategies that increase efficiency, personalisation, and scalability. Influence product evolution ...

progress your career in Education IT Support? A well established and highly regarded education organisation based in Surrey is seeking an enthusiastic and customer focused IT Support Engineer to join its busy internal IT team supporting a large and modern technology environment. This is an excellent opportunity … Assist with Microsoft 365 administration and user account management Support AV, classroom and teaching technology systems Manage and update IT support tickets ensuring excellent customer service Assist with device deployments, imaging and system upgrades Support basic networking and infrastructure troubleshooting Work closely with senior engineers on IT projects ...

Concept where you will be primarily supporting their systems and users. You will be the friendly, dependable face of IT onsite, so a strong customer service approach and clear communication are essential. While you will work onsite at Event Concept most of the time, you will be fully … Monday, 29th June 2026 Desired Skills Communication skills Problem solving skills Team working Windows 10/11 Microsoft 365 Written communication skills A strong customer service Methodical and organised Able to work independently Reliable & punctual Accountable Qualifications Maths and English GCSE, grade A*-C/ ...

Helpdesk Coordinator Central London (5 Days Onsite) £22 per hour | £165 per day (Inside IR35) Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk … Directory , Okta , and SSO technologies Familiarity with ITSM tools such as ServiceNow Understanding of networking fundamentals (Wi-Fi, TCP/IP) Excellent communication and customer service skills Highly organised with a proactive, can-do attitude Why Apply? Work in a modern Central London office Join a collaborative ...

expected to operate at both strategy and execution levels, owning problems end-to-end and delivering measurable results. You will work closely with Business, Customer Service, Seller Support, Legal, and Product teams to build durable processes, enforce high standards, and continuously raise the bar for seller quality … customer trust. Key Responsibilities Merchant Governance & Enforcement: Design and continuously refine policies for content safety, IP protection, and counterfeit goods while building a scalable, tiered enforcement framework (detection → action → appeal → feedback loop) with automation to proactively identify and remove bad actors. Product Information Compliance: Establish and enforce listing governance ...

currently looking for a customer services operative to join a Tech company based close to Waterloo. This is a large friendly team with a social environment and hybrid working options. Full training is provided as well as a positive working culture. The hours are 9-6 and will … paying £14 hour. This is a 90% phone based role and would suit someone who has a strong customer service skills. The role Communicate with current and potential clients via telephone Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines Maintain ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...