51 to 75 of 789 Customer Service Jobs in London

Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

About the Role As Principal Product Marketing Manager for Sprinklr Service, you will be the strategic owner of one of Sprinklr's most critical and fastest‐growing business lines. Reporting to the VP of Product Marketing and embedded within the Product Marketing Center of Excellence (CoE), you will define … Sprinklr Service is positioned, differentiated, and brought to market globally. What You'll Do Strategic Positioning & Market Leadership: Define and own the global positioning and messaging architecture for Sprinklr Service, articulating a differentiated "Platform + AI" narrative that resonates with Contact Center and Customer Service leaders ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system that is designed ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

Senior Service Delivery ManagerPosition OverviewWe are looking for a Senior Service Delivery Manager to join our team in London.As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with … clients to ensure a high level of service is consistently delivered.Salary & BenefitsThe budgeted salary for this role is between 60,000 and 75,000 a year, depending on experience.Click here for the list of benefits.Hybrid workingWe recognise the benefits that remote and flexible working brings.We operate a hybrid working ...

Service Engineer Location: Surrey/London Home-Based with Travel to Customer Sites Salary : £27,000 £30,000 per annum (depending on experience) Employment Type: Full-Time A Modern MSP with Real Growth, Great Culture and Varied Tech Exposure. Our client is not your typical Managed Service … giving their Engineers exposure to the full modern ecosystems, not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from ...

Service Engineer Location: Surrey/London – Home-Based with Travel to Customer Sites Salary : £27,000 – £30,000 per annum (depending on experience) Employment Type: Full-Time A Modern MSP with Real Growth, Great Culture and Varied Tech Exposure. Our client is not your typical Managed Service … giving their Engineers exposure to the full modern ecosystems, not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who’s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You’ll work from ...

Senior Software Engineer - Customer Operations PlatformHybrid in London, UK(1-2 days per week)We’re looking for a Senior software engineeriwoca’s operational tools and processes are a competitive advantage, allowing us to give great customer service, manage risk, and get money into our customers’ hands … quickly as possible.You’ll join our growing Customer Operations Platform team to help improve the systems that power these processes, building tailored flows for our Operations teams, automating processes using AI, using ML models to make smarter decisions, and improving the reliability of our communication services.You’ll work closely ...

Business Stakeholders, Solution Architects, Developers, QA, and operational teams, you will analyse business needs and translate them into high-quality functional requirements that support customer lifecycle management and workflow automation.You will be responsible for analysing and improving end-to-end business processes across customer onboarding, customer servicing … financial crime, and operational processes. This includes defining business requirements, optimising customer journeys across multiple channels, and ensuring solutions improve operational efficiency, enhance the customer experience, and meet regulatory and compliance requirements.Working collaboratively across business and technology teams, you will help deliver scalable, customer-centric CRM solutions ...

Senior Software Engineer - Customer Operations Platform Hybrid in London, UK(1-2 days per week) We're looking for a Senior software engineer the company's operational tools and processes are a competitive advantage, allowing us to give great customer service, manage risk, and get money into … customers' hands as quickly as possible. You’ll join our growing Customer Operations Platform team to help improve the systems that power these processes, building tailored flows for our Operations teams, automating processes using AI, using ML models to make smarter decisions, and improving the reliability of our communication ...

available to work both shifts Saturday shift twice per month , paid at overtime Key Responsibilities Monitor and manage drivers throughout daily operations Liaise with customer service teams and provide excellent customer service Monitor inbound and outbound shipments and deliveries Use Verizon tracking systems to monitor vehicles … driving duties when required About You Experience in transport, logistics or operations preferred. Good geographical knowledge of the UK Excellent communication, organisation and customer service skills Good IT and Microsoft Office skills Excellent Excel skills Able to work under pressure and manage changing priorities Full UK driving licence ...

responsibilities Contact Centre Operations Manager Lead day-to-day operations of the Contact Centre, ensuring efficient service delivery across all inbound channels (telephony and digital), and achieving performance, quality, and customer satisfaction targets. Provide strategic oversight of processes, people, and technology, ensuring operations are cost-effective, compliant with … teams, ensuring staff are trained, coached, and empowered to manage routine and complex enquiries, including diagnosing repairs, raising orders, and coordinating appointments. Champion excellent customer service by embedding a culture of accountability, empathy, and professionalism in every resident interaction, including effective resolution of complaints and escalations. Monitor, analyse ...

supported, and your work feels meaningful, you will feel at home at Ricoh.What you will be doingTo deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.Help solve operational problems quickly and efficiently to ensure the most efficient … service is provided.Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.Carry out any reasonable request from the line manager to meet the business needs and client expectations.To deliver ...

Location: Waterloo, London (Hybrid after probation) Salary: Competitive salary, depending on your skills and experience Are you passionate about delivering outstanding customer service? Ready to take your skills into a professional, fast-paced conveyancing technology environment? Join InfoTrack as a Commercial Customer Support Assistant , where … most from our products and services while building expertise in legal technology and commercial transactions. We're looking for someone with excellent customer service skills, a proactive approach to problem-solving and a passion for helping clients. You don't need previous experience in commercial conveyancing ...

Europe's International Compliance Department. You will investigate and resolve fraud matters affecting customers and the platform across UK and EU markets — including customer fraud, payment and e-banking fraud, account takeover, and related buying and refund abuse. You'll work closely with customer service, payments, product … business detects, investigates, and resolves fraud at scale. What you'll do Investigate and resolve fraud cases across UK and EU markets, including customer fraud, payment fraud, e-banking and buying fraud, account takeover, and refund abuse Manage day-to-day fraud queues, triaging cases by risk and impact ...

you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients … project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.Together we do what matters.We are looking ...

architectural direction, support development teams, and ensure the platform evolves in line with business needs. Initially, the focus will be on Dynamics 365 Customer Service and CRM capabilities, alongside the wider Power Platform toolkit. Key Responsibilities Own the Platform Act as design authority for Dynamics 365, particularly Customer Service and CRM Define and evolve platform architecture and best practices Manage environment lifecycle, releases, upgrades, and technical roadmap Ensure strong governance across security, integrations, and data models Enable Development Teams Support and guide developers, reviewing designs and resolving complex issues Provide architectural input into new initiatives ...

transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that … open new business opportunities. A deep understanding of the AI topics and trends that affect the FS industry, these could include: Fraud & Risk Management Customer Service & Personalization Process Automation Regulatory Compliance Lending & Credit Decisioning Customer Insights & Marketing Operations & Treasury Optimization Payments Optimization Document Intelligence An ability ...

both Senior and Lead level , with the level determined by your technical experience, delivery capability and leadership background. You will work on Dynamics 365 Customer Service solutions, alongside Power Pages, Power Automate and Azure services, delivering robust solutions across a complex enterprise environment. What You'll Be Doing … Developing and extending Dynamics 365 Customer Service , including model-driven apps, forms, Business Rules, Business Process Flows, security roles and Dataverse. Developing and maintaining Power Pages sites, including Liquid templates, web templates, Table Permissions and authentication. Building Power Automate flows for business process automation and integration, including appropriate ...

validate deliveries through testing, and enable users through training and documentation. The ideal candidate has practical CRM experience across Sales, Marketing and Case/Service modules, strong communication skills, and the ability to manage multiple priorities across time zones.We will count on you to:Partner with business stakeholders (Sales … elicit, document, and validate business requirements, user stories, and acceptance criteria.Translate business needs into functional designs and process flows for Dynamics 365 (Sales, Marketing, Customer Service/Case Management) and related integrations.Facilitate grooming and prioritisation sessions with Product Owners, Business SMEs, and Development/Integration teams.Create and maintain ...

Description AI Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add‐on; it’s foundational to who we are and how we empower our clients. As the world … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that ...

Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that ...

Delivery Tech Lead, Song Service CL8 London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest … meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI Delivery Tech Lead in Accenture Song Service, you will play a key role in delivering AI systems at enterprise scale; contributing to and supporting the delivery of transformational customer platform solutions that ...

Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

Description Better places, thriving communities ROLE: Service Desk Supervisor HOURS: 40 Hours LOCATION: Stratford London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Desk Supervisor who will supervise and manage the Service Desk team, supporting the Service and Governance Manager, TSMs and Facilities Managers to ensure the successful delivery of service, compliance and operational excellence. Role Responsibilities: Supervise and manage the first line of contact for all Service ...