76 to 100 of 246 Customer Service Jobs in the South East

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly … responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements ...

maintenance and reactive works Diagnosing and resolving system faults Completing installations and small works where required Working directly with customers and providing a professional service Completing service reports and relevant documentation Covering Hampshire and surrounding areas The Candidate The ideal candidate will have: Previous experience as a Security … Engineer Strong experience with CCTV, Access Control and/or Intruder Alarms Good fault finding and diagnostic abilities Excellent customer service skills Full UK driving licence A professional and reliable approach Relevant manufacturer experience would be advantageous Package 40,000 to 45,000 Basic Salary Company Vehicle Fuel ...

will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the service lead, your duties will include: Install, support and service business customers Handle telephone … line support to clients- via telephone, email and remote working Provide on-site support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part ...

someone beginning their career in IT. The apprentice will learn how to support colleagues with everyday IT technology needs developing practical technical skills, customer service confidence & an understanding of workplace IT services. No previous IT experience required. Role Learn how to respond to IT incidents and service requests in Service Now by reviewing tickets, gathering information and carrying out simple troubleshooting with support. Provide friendly first-line assistance to colleagues in person and remotely, escalating anything complex to experienced team members. Assist with routine tasks such as preparing laptops, checking equipment, updating asset records ...

smaller, friendly but integral team within the business. The main purpose of the role is to maintain the asset data that underpins the customer portfolio to maximise revenue and to resolve customer queries. This is mainly a back-office role, most of the customer queries are received … email, then it is the Asset Analysts job to provide a solid front-line service for the meter and network services. Maintain the asset data and ensure the meter databases and industry registers are accurate through reporting and reconciliations. Track and recover meter assets that have been removed from ...

handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard … Salary up to £40k depending on experience Private Medical Healthcare Private Dental Cover Enhanced holiday entitlement based on length of service Company social events Free parking Opportunity to work with a wide range of technologies and develop your skills Key responsibilities for the 2nd Line Engineer: 2nd line technical ...

application defects and applying workarounds. The application support role also includes deploying application updates, patches and hotfixes. Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored … responded to mitigate the risk of a service issue. In the event of a platform or hosting issue provide technical expertise and leadership to provide the fastest possible recovery of service. Continual Service Improvement – Ensure that the tools, products and skills associated with hosting and service delivery ...

Select how often (in days) to receive an alert: Digital Architect - Customer Experience - NESO National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with … creating a cleaner, more sustainable energy future. National Energy System Operator (NESO) is seeking a visionary Digital Architect to lead the transformation of customer-facing digital experiences. This role will be pivotal in shaping how customers interact with NESO across web, CRM, and contact centre platforms, fostering trust ...

manage, look after, and develop financial products. Possible Tasks within this role Qualification requirements Skills Agile Methodology Analytical Thinking Banking Communication Skills Conflict Management Customer Experience Management Customer Service Cybersecurity Decision-making Skills Digital Literacy Problem Solving Regulatory Compliance Management Taking Initiative Location: Milton Keynes, GB, MK14 ...

Managed Cloud Services Life Sciences Offering team is looking for a Cloud Industry Lead to provide industry and technical expertise for our Life Sciences customer engagements running in our cloud. Our team is rapidly expanding, and you will have opportunities to collaborate with customers and colleagues across … deliver outstanding service and ensure regulatory compliance for our life science cloud environments. As a Cloud Industry Lead, you will: Provides industry and solution expertise to support implementation of SAS Cloud solutions across the customer lifecycle (from contract signature through ongoing operations) Conducts requirements gathering, workshops, data discovery ...

technical issues, escalating where necessary Support users across Microsoft technologies including Windows and Office 365 Maintain and update IT documentation and knowledge bases Deliver customer-facing support via phone, email, and in person as required Participate in an on-call rota providing 24-hour support Required Skills & Experience Previous … Basic networking knowledge (IP addressing, DHCP, DNS) Knowledge of VM Ware/Virtualisation Experience with antivirus solutions (e.g. Sophos) Clear and confident communication skills Customer Service experience Desirable Skills Experience with Mac administration Previous experience in a customer-facing IT support environment ...

systems continue to meet the needs of the Trust. They will work closely with the wider team to deliver an effective and high-quality service The post holder will use a service desk system (currently Fresh), to resolve IT incidents, to provide ongoing support and advice, to resolve … Microsoft Office specialist, Microsoft Office Master) or equivalent. Desirable Prince 2 foundation certificate Experience Essential Experience in configuring SystmOne. Experience of working in a customer service, help desk, call handling environment Experience of managing conflicting priorities Desirable Formal role in monitoring data quality including detection of potential problems ...

helpdesk and support the day-to-day leadership of our small IT support team. We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need. Key words: IT support leadership, helpdesk management, ticket triage … customer service, hands-on technical support, prioritisation and clear communication. The Role This is a hands-on leadership role for someone who enjoys keeping a busy support desk organised, helping colleagues succeed and ensuring customers receive timely, clear and helpful communication. You will support and manage ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking ...

teams, building long-term partnerships and helping them deliver their digital transformation goals. With teams across the UK, we're known for our exceptional customer service, technical expertise and fast-paced delivery. About the Role We're looking for an experienced Project Manager to lead the successful delivery … installation projects for key customer accounts. You'll manage multiple projects from planning through to completion, ensuring they are delivered on time, within budget and to the highest standard. Alongside project delivery, you'll build strong client relationships, lead project teams and collaborate with stakeholders across the business ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure messaging ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … Systems Engineer to join our Engineering team. This role is responsible for the analysis, design, integration, and delivery of complex systems, ensuring solutions meet customer requirements, technical standards, and project objectives. Working closely with customers, project managers, software and hardware engineers, and other technical stakeholders, the Systems Engineer will ...

Audio Visual Installation and Service Engineer London, Wessex and Home Counties £30,000 to £40,000 per annum Join a Leading AV Integrator Driving Innovation Our client is a forward-thinking and highly respected Audio-Visual integrator delivering cutting-edge AV and Video Conferencing solutions across a diverse customer portfolio. Due to continued growth, they are seeking a skilled and motivated AV Installation & Service Engineer to join their expanding technical team. This is an excellent opportunity for an experienced AV professional who enjoys a varied role combining installation, service, client interaction, and technical excellence. The Role ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … test laboratories and environments, and ensure the testing function is fully prepared to support operational services from Day One. Working closely with engineering, service management and programme teams, the Head of Test will drive testing strategy, operational readiness, quality assurance and continuous improvement across the full service lifecycle. ...

point, supporting complex infrastructure, cloud, networking and security environments. The role will be responsible for resolving complex technical issues, providing expert guidance to the Service Desk, and supporting the delivery and maintenance of robust, secure and reliable customer environments. Job Title: Senior Technical Support Specialist Base Location: Reigate … Salary : £50 ,000 to £55,000 per annum Conditions: Full clean driving licence required Key Responsibilities Act as the highest technical escalation point for service desk incidents. Administer Microsoft 365, Azure, Entra ID and Windows Server environments. Support networking, firewalls, VPNs and security solutions. Perform in-depth troubleshooting ...

responsibilities will span security monitoring, risk review, incident response and liaison with local and national partners. You will also contribute to the wider ICT service, including Microsoft 365 administration, infrastructure updates, network monitoring and user support, all within ITIL and change management frameworks. ICT Security Analyst - Key Responsibilities: - Monitor … training to employees and Councillors, plus support regular security testing and reviews - Contribute to Microsoft 365 administration, infrastructure and application updates, network monitoring and service requests with excellent customer service ICT Security Analyst - You: - Hold a Level 5 qualification in Cyber Security or equivalent professional experience - Have ...

migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/ ...

Radley College is looking to appoint a strong Service Desk Lead to join our IT Team. The team of seven look after a user base of 1,300 over an 800-acre site. Technology plays a vital role in every aspect of life at Radley College, supporting teaching, learning … smooth running of the school. We are seeking an IT Service Desk Lead to oversee our front-line support service, ensuring that staff and pupils receive an exceptional standard of help, guidance and technical support. This is a highly visible role at the heart of the College community. ...

hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation … Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training ...