IT Support Engineer
- Hiring Organisation
- Red King Resourcing
- Location
- Cowdenbeath, Fife, UK
- Employment Type
- Full-time
operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities Provide deskside support for PCs, laptops, mobile devices … Work within virtual, MDM and VPN environments Log, update and manage tickets within ServiceNow Maintain accurate documentation of incidents and resolutions Deliver high quality customer service to end users Follow defined ITIL based processes and procedures Required Skills and Experience Proven experience in Level 2 IT support ...