476 to 500 of 1,172 Customer Service Jobs in the UK

customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you’ll swiftly … handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service ...

Were looking for a Customer Service Analyst 2nd Line to join our Every HR team, supporting customers using our cloud-based HR and Payroll software, primarily within the education sector. This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting … closely with technical and product teams in a SaaS environment. About the role As a 2nd Line Analyst, youll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. Youll act as a subject-matter expert within the support ...

issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.) This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours Support for the core networking, server infrastructure, and associated design … according to organisational need This work is carried out by a combination of internal and external IT resources Primary Job Purpose: To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools) To record all requests for IT support ...

opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based … Bicester the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care Technical Support Specialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge regards ...

contact and first-contact resolution, providing both remote and desk-side support to end users. You will play a key role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift … work a blend of home and office for selected shifts. Key Responsibilities Act as First Line Support for End User Technology, handling incidents and service requests via phone, email and ServiceNow chat Provide first-point-of-contact resolution where possible, escalating to Level 2 teams when required Deliver professional ...

contact and first-contact resolution, providing both remote and desk-side support to end users. You will play a key role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift … work a blend of home and office for selected shifts. Key Responsibilities Act as First Line Support for End User Technology, handling incidents and service requests via phone, email and ServiceNow chat Provide first-point-of-contact resolution where possible, escalating to Level 2 teams when required Deliver professional ...

opportunity has arisen within this Fire Service's ICT team for an ICT Service Desk Technician which will be based within their Headquarters in Sheffield. ICT Service Desk Technician Location: Central Sheffield Headquarters, S1 Hours of work: Part Time 22.2 Hours per week (Flexi Time) Working Pattern … week (Grade 4) The key purpose of this role is to: Lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole ...

other areas of the business as the need arises. Sudlows prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with Sudlows ...

allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. Achieve … exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting ...

organisation, offering strong earning potential and long-term career development. The Role As a Junior Account Manager, you will be responsible for managing existing customer accounts while also identifying and developing new business opportunities. You will support the full sales cycle, from initial engagement through to closing deals, working … closely with internal teams to ensure a smooth customer experience. Key responsibilities include: Managing and developing existing customer accounts Identifying new business opportunities and following up leads Handling inbound and outbound enquiries Delivering presentations to customers (video and face-to-face) Building strong, long-term client relationships Working ...

into the used car market. The Scheme has been providing affordable, all-inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10. How we work We work in a hybrid way. That … should be left behind - We find solutions • We believe we must take the lead - We drive change • We believe everything starts with the customer - We care What we can offer you Pay: competitive salary, with a yearly discretionary bonus, based on your performance Holiday: 28 days ...

Description We are looking for 2 Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront … skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working ...

setting up new users and configuring laptops/devices Strong troubleshooting and communication skills Ability to work in a fast-paced support environment Excellent customer service approach & communication skills Desirable Experience with Azure AD, or M365 administration Exposure to networking basics and printer support Previous experience working within … service desk environment ...

shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions are scalable … particular focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on solution guidance when required. This is a customer-facing role requiring strong communication ...

reporting, and close collaboration with both customers and internal teams. The Role As a Data Analyst you will be responsible for managing and analysing customer data to support day-to-day operations and improve overall efficiency. You will act as a key point of contact for customer queries … ensuring data accuracy and delivering insights that support business performance. Providing a high level of customer service via email and phone Responding to customer queries and resolving issues through data analysis and system reporting Generating reports and extracting data from internal systems Maintaining and updating customer ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

Role: 2nd Line IT Engineer (MSP) - Service Desk & Field Based Location: Bromsgrove Salary: £35,000 We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with … routers, switches, firewalls) Assist with project work, including system upgrades and migrations Maintain clear documentation and update tickets within the helpdesk system Deliver excellent customer service at all times Skills & Experience Required Previous experience in a 2nd line role, ideally within an MSP environment Strong networking knowledge ...

point of contact for IT-related support for our customers. Troubleshooting, diagnosing, and resolving technical issues for end-users while ensuring high levels of customer satisfaction. Role This role is an ideal opportunity for someone who wants to embark on a fruitful career within the IT industry … accounts and user access for multiple line-of-business applications Guide users through troubleshooting steps and document resolutions Log, categorize and prioritize incidents and service requests in the ITSM tool Escalate unresolved issues to the appropriate second- or third-line support teams Assist with the build, installation and configuration ...

working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities. Key responsibilities: Handling and resolving service tickets through the internal helpdesk system Communicating with clients to understand and meet their IT needs Supporting, recommending, and implementing appropriate technology solutions Ensuring … years’ experience in IT support within a managed services setting Full UK driving licence and access to a vehicle Excellent communication and customer service skills Strong attention to detail with the ability to learn quickly A proactive mindset and enthusiasm for new technologies Ability to work effectively within ...

from home, a regional hub, or our modern Reading office Private Medical Insurance (Vitality Health) Medical Cash Plan (Medicash) Income Protection and Death in Service (YuLife) 25-28 days holiday (increases with tenure) + your birthday off EV car scheme , Cycle to Work , Gym discounts , Costco membership Buy/…/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes - including spot bonuses and long-service awards Award-winning culture - recognised as a Great Place to Work across multiple categories About the Role We're hiring a Microsoft Power Platform ...

delivery of high-quality IT services. The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work. … Completing assigned tasks within agreed timeframes Supporting internal and external project managers with project-related activities Undertaking NSR tasks to agreed deadlines Delivering exceptional customer service and user support Key Skills & Experience: Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings Experience ...

Audio Visual Installation and Service Engineer London, Wessex and Home Counties £30,000 to £40,000 per annum Join a Leading AV Integrator Driving Innovation Our client is a forward-thinking and highly respected Audio-Visual integrator delivering cutting-edge AV and Video Conferencing solutions across a diverse customer portfolio. Due to continued growth, they are seeking a skilled and motivated AV Installation & Service Engineer to join their expanding technical team. This is an excellent opportunity for an experienced AV professional who enjoys a varied role combining installation, service, client interaction, and technical excellence. The Role ...

role supporting customers across the Hull region and surrounding areas , where youll play a vital part in installing, servicing and supporting Microlise technology within customer vehicles. No prior telematics experience? No problem. Full training is provided, were looking for the right attitude, enthusiasm and willingness to learn. … Jacks blog via the link here ! What youll be doing As a Junior Field Engineer, youll be hands-on from day one, including: Visiting customer sites to install, service and support Microlise products Completing survey visits and recommending suitable technical solutions Carrying out QA checks on Microlise products ...

Engineering Customer Support Glasgow based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment? Are you someone … works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues ...

Engineering Customer Support Cosby, Leicestershire based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment … someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers ...