76 to 100 of 562 ITIL Jobs in the UK excluding London

Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint #LI-SB2 Together, as owners, let's turn meaningful insights ...

Maintain accurate IT documentation, asset registers, and support procedures. Assist with infrastructure upgrades, technology rollouts, and continuous improvement projects. Contribute to the adoption of ITIL best practices across incident, problem, and change management processes. Support IT security initiatives and play an active role in achieving and maintaining ISO 27001 standards. ...

technical presentations. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small ...

Support Analyst, you will operate in a fast-paced environment, working independently while sharing knowledge, skills and best practices with colleagues. The team follows ITIL principles to ensure the consistent delivery of effective and efficient ICT services. The role is highly customer-focused and involves building positive working relationships with ...

unfamiliar technology systems Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments Outstanding written and verbal communication skills; able to translate technical detail into business risk and action Strong ...

experience * Clear communication with both technical and non-technical stakeholders * A practical, hands-on approach Useful experience includes AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications or working alongside transformation/project teams. This role would suit someone who enjoys taking ownership, bringing structure to a busy IT environment ...

vendors, ensuring delivery to agreed standards, timelines, and contractual commitments Strong working knowledge of Microsoft technologies, including Windows Server, 365 & Azure services Awareness of ITIL Service Management practices and IT Architecture/Design processes (e.g. TOGAF) Relevant certifications (e.g., Prince2, PMP, MSP) are highly desirable What ...

improve efficiency. Collaborate with development and IT teams to support applications and resolve deployment issues. Manage incidents and service requests in line with ITIL practices. Identify, assess, and remediate vulnerabilities across infrastructure, applications, and pipelines. Maintain secure Infrastructure as Code (IaC) standards and environment provisioning. Manage secrets, certificates, credentials ...

engage non-technical audiences as effectively as technical ones Line management experience and the ability to develop and motivate a small team ITIL qualification desirable; relevant Microsoft, Azure, or security certifications a plus Why apply? You'll be joining an organisation where IT genuinely enables the mission, not just supports ...

Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations ...

understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best practice Experience integrating Helix with cloud, infrastructure, monitoring and third-party platforms Expertise in automation, orchestration and AI-driven service ...

Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations ...

scenarios. Skills that will help: College degree or equivalent experience/certificate in Computer Arts/Science with focus or experience on mainframe technologies. ITIL certifications a plus. ITSM knowledge a plus. Previous experience in financial firm, performing similar function is highly desirable Benefits of working at Bank of America ...

service quality, user experience, processes and tooling, raising where strategic decisions or investment are required. This role will require technical ability: Demonstrable understanding of ITIL practices, including incident, request and problem management Practical experience using Jira Service Management or a similar IT service management system Working knowledge of IT ticketing ...

Experience preferred • Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience • Understanding of Services Outsourcing • Agile, Project Management and ITIL certifications a plus • People management skills • Intermediate to advanced proven experience with both Excel and PowerPoint • Financial management and reporting experience • Stakeholder management Additional Requirements ...

Self-motivated, with a demonstrated ability to anticipate challenges, identify opportunities, and take the initiative to improve processes and outcomes Service Management : Familiarity with ITIL processes and service management best practices Collaboration and Stakeholder Engagement : Strong ability to build relationships with internal teams, third-party vendors, and stakeholders, ensuring alignment ...

Networking, Infrastrcture, PowerPlatform. Proven experience operating in complex enterprise environments Background working alongside or supporting enterprise architecture functions Solid understanding of IT service management (ITIL or similar) Experience managing and governing third-party service providers Strong grasp of change control, risk management, and governance frameworks Ability to balance operational stability ...

integration points. Basic scripting/automation skills (PowerShell preferred). Desirable Qualifications: Relevant industry certifications (e.g., Microsoft Identity/Security/Azure fundamentals). ITIL v4 Foundation or equivalent service management certification. Experience with security frameworks like ISO27001 or Cyber Essentials Plus. If you're ready to take your career ...

lessons learned Understanding of data migration, technical infrastructure, and business change A significant risk and issue management capability Collaborative working style across diverse teams ITIL Foundation (desirable) Experience in construction, building materials, or related industries (desirable) Knowledge of SAP/ERP implementations Change management certification (Prosci, CMI) (desirable) Experience with ...

stakeholder management skills. Customer-focused approach with the ability to perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What ...

Technical Support role Strong knowledge of Microsoft 365, Azure and Intune Excellent customer-facing and communication skills Experience managing customer escalations and stakeholder expectations ITIL Foundation or equivalent knowledge desirable Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days ...

technical teams and directing the delivery of complex technical work. Advanced troubleshooting and problem‐solving skills, with experience managing escalated incidents. Solid understanding of ITIL principles, service management processes, and industry best practices. Experience designing and implementing technical solutions and supporting project delivery. Strong knowledge of IT security principles, governance ...

experience with Microsoft Defender vulnerability management Knowledge of MSIX App Attach Solid understanding of change management processes (risk, testing, rollback, documentation) Experience in ITIL/SLA-driven environments Excellent problem-solving, customer service, and time management skills Ability to work effectively under pressure and across multiple teams Requirements Eligibility ...

Provide first-line support to end users, resolving day-to-day technical issues Deliver support across Microsoft 365 tools and services Work within an ITIL-aligned ITSM system to manage incidents and service requests Support user lifecycle processes (onboarding, movers, leavers) Maintain and manage IT assets, including device builds ...

prioritise time and tasks as necessary Ability to drive and facilitate change Ability to influence and negotiate Ability to meet critical deadlines Other qualifications ITIL Foundation (v4) ITSM experience with ServiceNow ...