776 to 800 of 970 ITIL Jobs in the UK excluding London

service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships … Service Delivery Experience creating, negotiating and managing SLAs Strong customer governance and service review experience Experience managing suppliers and third-party relationships Knowledge of ITIL principles and service management practices Experience of project management methodologies Good commercial awareness, including service costing and contract discussions A good understanding of hardware, software ...

This role will also support the Service Desk on call rota, currently working 1 in 5. We are looking for the following in applications: ITIL Certification Proven experience in a support services or IT service supervisory role Experience managing and leading support teams in a fast-paced environment Experience with … with proven strong technical expertise Experience with Microsoft technologies, including cloud-based services like Microsoft 365 Strong understanding of IT service management frameworks (e.g., ITIL) and experience in implementing best practices Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA) Strong leadership and people management skills, with ...

Maths and English Bachelor's degree in computer science or equivalent work experience. Microsoft MCSA Windows 10 certification or equivalent work experience Desirable Recognised ITIL Foundation qualification Understanding of the VMware virtual Server/VDI environment. Experience Essential Significant experience of desktop management in an IT professional service environment Solid … Understanding of fundamentals of networking, DHCP, DNS, TCP/IP address routing (etc.) Knowledge Essential Familiar with standard Service Management tools Good understanding of ITIL process (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management. Good Working Knowledge of Microsoft office, Office 365 Working knowledge of Antivirus and security ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience … management, leadership and performance management skills. Technical background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. ...

Overview: We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery. This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services are supportable, resilient … regulated, risk-managed or audit-controlled environment. Demonstrable experience creating Service Design Packages, service models, support models, process flows, operating procedures and governance documentation. ITIL 4 Foundation certification or a higher relevant ITIL 4 qualification with working knowledge of ITIL 4 practices, particularly Service Design, Service Configuration, Incident, Problem, Change ...

Reliability Engineering practices Experience with observability tools such as ELK or Grafana Knowledge of certificates, secure communications or certificate lifecycle activities Experience working within ITIL-aligned service-management processes ITIL Foundation or a related service-management certification Experience supporting SaaS, fintech or other regulated technology services Linux #J-18808-Ljbffr ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem‐solving mindset and ITIL‐driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

ability to write coherent, concise and readable technical service documentation Significant experience of working to tight timescales within a high energy team environment ITIL v3 or ITIL v4 certification, applied in delivery rather than in theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies ...

incidents, problems, or unsatisfactory performance. Collects and reports on supplier performance data. Qualifications Essential Educated to postgraduate diploma/degree level or equivalent experience. ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience. Desirable ITIL Practitioner or equivalent experience. Prince 2 Agile Foundation or equivalent experience. Disclosure and Barring ...

influence overall solution design, ensuring operational stability and service efficiency. Contribute to related disciplines, including Testing and Security. Essential Skills & Experience: Strong knowledge of ITIL, ISO 20000, and service management best practices. Detailed understanding of: ITIL processes ITSM platforms and tooling Enterprise Management tooling Experience designing and implementing service management ...

during service outages Drive service restoration within agreed targets Chair incident and crisis management calls Conduct post-incident reviews and root cause analysis Manage ITIL Incident, problem, change and service transition processes Support disaster recovery and business continuity planning and testing Provide executive-level incident reporting Monitor supplier performance against … platforms Experience leading technical recovery activities and supplier engagement Knowledge of disaster recovery, business continuity and operational resilience Excellent stakeholder management and communication skills ITIL-based service management experience Ability to perform effectively in high-pressure situations Desirable ITIL certification ISO 22301 and/or ISO 27001 knowledge Experience with ...

Support budgeting and forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM … Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools such ...

adoption, service maturity, and operational excellence. Excellent communication, coaching, mentoring, and stakeholder management skills. Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. Proactive, accountable ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This role combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst driving … service performance. Lead customer and supplier service reviews and regular operations meetings. Act as the escalation point for major incidents and service issues. Drive ITIL best practices across Incident, Problem, Change and Service Level Management. Lead continual service improvement initiatives. Ensure successful transition of projects into live operational support. Manage ...

strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs. What Youll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues … Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager ...

with SAFe (Scaled Agile Framework) to efficiently work within an agile environment. Asset Documentation: Maintain comprehensive documentation for all IT assets, ensuring compliance with ITIL standards. Due Diligence: Conduct due diligence activities to ensure full lifecycle compliance and efficiency of IT asset management. Inter‐departmental Coordination: Interface with other departments … Assets within enterprise environments. Good understanding of the IT technologies infrastructure components and business processes. Highly experienced and qualified in-service management frameworks (ITIL) and their practical implementation with regard to Asset Management. The Asset Manager must have: Knowledge of Hardware Asset Management concepts and techniques. An operational understanding ...

Visa business lines Security Remediation process (vulnerability assessment and patch management) Contribute to standardized and document operational procedures Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor … Knowledge in Cloud platforms preferred (AWS, Microsoft Azure, Google Cloud Platform etc.) Knowledge in Configuration management tools (Chef, Ansible, terraform etc.) Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release Management Good knowledge of networking concepts like TCP/IP, DNS and DHCP Experience working with ...

supportive environment, you’ll help support critical service processes across change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control and join the team's on-call … continuous improvement initiatives. What you’ll need Experience or an understanding of Major Incident Management. An understanding of Change and Problem Management within an ITIL environment. Strong communication, decision-making, stakeholder engagement and proactive working skills. The ability to work independently and as part of a collaborative team. Flexibility ...