801 to 825 of 970 ITIL Jobs in the UK excluding London

including Wi-Fi, DNS, DHCP and VPN. - Excellent communication, customer service and organisational skills. - A proactive approach to security and a willingness to learn ITIL practices. A full UK driving licence and access to a car are required, along with flexibility for occasional travel. Relevant CompTIA, Microsoft or ITIL certifications ...

including Wi-Fi, DNS, DHCP and VPN. - Excellent communication, customer service and organisational skills. - A proactive approach to security and a willingness to learn ITIL practices. A full UK driving licence and access to a car are required, along with flexibility for occasional travel. Relevant CompTIA, Microsoft or ITIL certifications ...

including Wi-Fi, DNS, DHCP and VPN. - Excellent communication, customer service and organisational skills. - A proactive approach to security and a willingness to learn ITIL practices. A full UK driving licence and access to a car are required, along with flexibility for occasional travel. Relevant CompTIA, Microsoft or ITIL certifications ...

Meet, Drive, Chat, Docs, Sheets & Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process ...

Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar Strong knowledge of enterprise applications and SaaS environments Practical experience of ITIL and service management best practices Experience leading major incidents, problem management and service improvement initiatives Strong supplier and vendor management experience Knowledge of application security … Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors Excellent stakeholder management and communication skills Desirable Experience ITIL certification Financial Services or Wealth Management experience Experience managing application support teams and matrix resources Exposure to audit, risk and regulatory frameworks Why Apply? This ...

service automation tools, ITSM platforms and industry best practices Strong team leadership experience. Experience in resource management would be advantageous Deep understanding of ITIL frameworks, service management methodologies and process optimisations. Experience maintaining and driving a high NPS score and providing an accountable escalation point for customer issues Background … stakeholder engagement, customer management and service reporting. ITIL certification, desirable Experience of hospitality/retail businesses is advantageous Experience of working with national and international businesses is advantageous What we offer 33 days holiday (including bank holidays), increasing annually up to five additional days Annual pay reviews Holiday buy scheme ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing ...

third-party suppliers, including scoping, quotes and delivery against agreed outcomes Managing project budgets, tracking cost savings and reporting progress to leadership Working within ITIL change and service transition processes Handing projects over to support teams with full documentation and training Improving how projects are run and sharing knowledge across … confidence to hold people to account, including those you dont directly manage Experience managing budgets and reporting to senior stakeholders Experience working within ITIL-aligned change management A solid grasp of project methodology (PRINCE2, Agile, Waterfall or hybrid); a formal qualification is welcome but not essential Useful but not essential ...

opportunities for improvement. Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans. Contribute to service initiatives using ITIL best practices to enhance service quality. Coordinate major incident communication and oversee service recovery activities. Support contract renewals and commercial discussions. Coordinate and provide appropriate communication … relevant IT Managed Services or IT Service Delivery experience Demonstrate experience in creating, negotiating and maintaining SLAs. Project management mythology knowledge Show understanding of ITIL service management principles Communication and stakeholder relationship skills Experience managing service reviews, customer governance meetings and continual service improvement programmes. Knowledge of supplier management processes. ...

Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar Strong knowledge of enterprise applications and SaaS environments Practical experience of ITIL and service management best practices Experience leading major incidents, problem management and service improvement initiatives Strong supplier and vendor management experience Knowledge of application security … Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors Excellent stakeholder management and communication skills Desirable Experience ITIL certification Financial Services or Wealth Management experience Experience managing application support teams and matrix resources Exposure to audit, risk and regulatory frameworks #J-18808-Ljbffr ...

Dynamics 365 or comparable cloud business systems Experience with Power Platform tools, ideally including Power Automate, Power Apps, Power BI or Dataverse Understanding of ITIL service management processes, including incident, change, problem and release Strong troubleshooting, documentation and communication skills, with the ability to work with technical and non-technical … audiences Ability to collaborate with internal teams and third-party suppliers, ideally with Microsoft or ITIL Foundation certification The benefits... We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities to give you the recognition you deserve: 35 hours ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

Job Description:DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring ...

successful in this role You'll bring substantial IT service delivery leadership experience, with strong knowledge of Major Incident Management, Problem Management and ITIL-aligned environments. You should be comfortable combining people leadership with client engagement, operational governance and commercial responsibility, while demonstrating the curiosity to challenge established approaches … succeed. • Strong experience in IT Service Delivery Management within complex enterprise or managed-service environments, with solid knowledge of Major Incident and Problem Management, ITIL principles, operational governance and continual service improvement practices. • Excellent client and stakeholder management skills, with the credibility to influence senior stakeholders. • Strong supplier and partner ...

depth knowledge of the Trust applications which are supported by the Application Support team. • Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. • Manage the day to day duties entailing System Management, System Security and Access … relationships are maintained with application end-users. • Establishing excellent customer service skills to ensure good working relationships. Person Specification Qualifications Desirable Degree or equivalent ITIL V3 Foundation Experience Essential Experience in the management of Patient Databases Good understanding of patient flows within an acute setting Good understanding of Commissioning ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

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pivotal role in how IT supports the business. You'll own the day-to-day running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities … passion for providing high-quality support. Leading or supervising a service desk, including managing workload, priorities and performance against SLAs. Working knowledge of ITIL and hands‐on experience running core service management processes: incident, problem, change, request and knowledge management. Diagnosing and troubleshooting IT issues, providing support ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Experience with Azure Active Directory maintenance. VMware Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

Assets (Insight), and Jira Plans. The role will support enterprise service management processes, workflow automation, reporting, integrations, and platform governance while ensuring alignment with ITIL best practices and business objectives. Key Responsibilities Configure and maintain Jira Service Management projects, workflows, SLAs, request catalogues, automation rules, and portals. Support the design … Jira Service Management (JSM), Jira Software, and Confluence administration. Experience configuring workflows, request types, queues, SLAs, permission schemes, screens, and automation rules. Knowledge of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management. Experience working with Atlassian Assets (Insight) and CMDB/data relationship management. Experience integrating Jira ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. … Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition-to-service experience. Active ...

What We're Looking For Essential Proven experience as a Change Manager, Release Manager, Service Transition Manager or Service Introduction Manager. Strong experience of ITIL Change Enablement. Experience chairing CAB and ECAB forums. Experience owning Release Management and deployment governance. Experience managing Service Introduction, Service Acceptance and Operational Readiness activities. … Strong ServiceNow experience. Excellent stakeholder management across technical, operational and business teams. Experience within Defence, Aerospace, National Security or another highly regulated environment. ITIL Foundation Certified. Desirable ITIL Managing Professional certification. DevOps and CI/CD knowledge. CMDB and Service Mapping experience. Supplier onboarding and transition-to-service experience. Active ...

Looking For We're seeking a credible service management professional who brings: Comprehensive knowledge of IT service management principles and practice, including the ITIL framework (ITIL 4 Foundation or higher, or equivalent experience). Significant experience of IT service management in a large, complex organisation, ideally within local government ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...