451 to 475 of 594 ITIL Jobs in the UK

Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden ...

Collaborate with wider support teams, service management, and third parties to resolve issues. Contribute to continuous improvement initiatives and knowledge sharing. Ensure compliance with ITIL processes and security standards. What youll need Skills & ExperienceEssential Proven experience in an onsite IT support or field engineering role. Strong troubleshooting skills across desktop … effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control processes. Experience supporting ...

Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation … autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional ...

account management/sales teams to ensure client satisfaction Manage and resolve service complaints in a professional manner Process & Service Improvement Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change) Identify recurring issues and drive problem management initiatives Improve service desk efficiency through automation, documentation, and knowledge sharing Maintain … Team utilisation and productivity Reduction in repeat incidents Technical Operations Manager - Skills & Experience Essential Proven experience managing an IT service desk or support team ITIL certification (Foundation or above) Experience working within an MSP or multi-client environment Strong understanding of SLA-driven service delivery Experience using ticketing/ ...

patients they serve. Job description Job responsibilities Key Responsibilities and Duties A. IT Service Management (ITSM) Provide first-line and operational IT support following ITIL aligned processes. Log, triage, resolve, and escalate tickets via the PCNs service desk tools. Triaging appropriate tickets to SWL GP IT/iMicro and maintaining … prioritise workloads effectively. Commitment to high-quality service and continuous improvement. Desirable Experience in NHS, primary care, or similar regulated environments. Knowledge of ITIL, cyber security and information governance principles. Experience with telephony systems and Microsoft SharePoint administration. Experience withasset management (ITAM) and processes. Person Specification Experience Essential In-depth ...

technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking … continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel ...

IT Support Analyst 1st/2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support ...

IT Support Analyst | 1st/2nd Line | Abingdon - Onsite (1 day remote) | 3 Month Temp Contract | £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support ...

ensuring the efficient operation of the Technical Support Team, meeting SLAs and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership … Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL best practices and standards. ...

efficient operation of the Technical Support Team, meeting service level agreements (SLAs) and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide … Desk performance metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL best practices and standards. ...

obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance … successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs ...

server management Experience/knowledge Microsoft operating systems, M365 and associated infrastructure Experience in troubleshooting and supporting specialist systems Previous experience within an ITIL environment and using ITIL tools, such as Service Now Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

infrastructure engineering teams. Strong people leadership and stakeholder management skills. Background in infrastructure operations, platform engineering, or IT services. Experience working within Agile, Scrum, ITIL, or SDLC environments. Strong organisational, planning, and decision-making abilities. Comfortable working within complex, multi-disciplinary technology environments. Desirable Certifications ITIL Foundation Microsoft Azure Google ...

operates across a Microsoft-based environment (Azure, Microsoft 365, Entra ID, Defender, AVD), ensuring services are secure, well-documented, and aligned to organisational and ITIL practices. Responsibilities also include managing third-party suppliers, ensuring contractual and regulatory compliance, and overseeing delegated budgets to deliver value for money. You will lead … automate administration, reporting, remediation, and operational tasks across Microsoft platforms, including Microsoft Graph, Azure CLI, Exchange Online, and related services. Good understanding of ITIL service management processes, particularly incident, problem, change, request, asset/configuration, and continual service improvement. Experience of leading or mentoring technical staff and co-ordinating operational ...

Experience in IT Support/Service Desk/Desktop Support roles Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support Understanding of ITIL and working to SLAs Strong troubleshooting and customer service skills Desirable: ITIL certification, virtualised environments, IT procurement experience In return, you'll receive competitive compensation ...

multitask in a busy environment. Excellent communication — patient, approachable, and skilled at explaining tech simply. Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics. Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous. Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence. Practical Details ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have : Powershell Qualifications Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). ITIL Foundation certification (preferred). All profiles will ...

issues, perform upgrades and install SSL certificates Basic working knowledge of SCOM and/or Azure Monitor Experience working with ServiceNow or a similar ITIL system Nice to have : Powershell Qualifications Microsoft Certified: Azure Database Administrator Associate or equivalent certification (preferred). ITIL Foundation certification (preferred). All profiles will ...

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...

technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking … continual service improvement initiatives Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel ...

Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft 365, SharePoint, Teams and Power Platform Experience delivering training, enablement or digital adoption … initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

guardrails to ensure scalability, maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering … CMDB Discovery. Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent). Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees. SKILLS & COMPETENCIES Technical ...

JOB: Senior IT Technician LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm SALARY: up to £35k plus many benefits (see below) My client is seeking to employ a full ...