501 to 525 of 642 ITIL Jobs in the UK

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

design, implementation, monitoring and compliance with ICT Security and Governance standards (e.g. Controls Assurance, ISO27001, NIS Directive), policies, processes, best practice (e.g. ITIL) and guidance. The post holder will be responsible, through the Security & Governance Team Leader, for ensuring that the Trusts ICT Security, Governance and Continuity processes comply with ...

gained in an ICT security and surveillance environment. Were looking for an individual who has experience with: Working with and applying standards such as ITIL framework, ISO 27001 security standards or similar. Using Cyber Security vulnerability scanning tools. Prioritisation by criticality, and installation of security patching and remediation plans ...

services are coherent, supportable, and aligned to agreed Day‑1 principles, avoiding unnecessary complexity or post‑Day‑1 dependencies. If you have experience with ITIL that would be advantageous If you have the above experience please send your CV for immediate consideration as our client are looking to hire ASAP ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

experienced IT Service Manager for our Service Management and Delivery capability. The successful candidate will bring together their full understanding and experience of the ITIL (version 4 or version 3) framework to align service delivery with customer goals, improving efficiency and customer value and delivering to contractual requirements. … procedure documentation, ensuring currency at all times Manage stakeholder communication and engagement, including with key customer suppliers Hands-on management of all core ITIL disciplines in scope of the programme Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs ...

compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance data, customer feedback, and new technologies Coordinating closely … secure environment What we’re looking for Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication ...

support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities … Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices. Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs ...

Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible … communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM‐based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End‐user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM-based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End-user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

equivalent experience of management *Master's Degree level or equivalent in Computer Science qualification or equivalent experience of working at a strategic level *ITIL v4 Certification or equivalent experience *Evidence of Continual Professional Development in relevant field of study Desirable *MSP/PRINCE 2 Practitioner *Information Risk Management qualification *Relevant … within the healthcare sector. *Evidence of strong staff management experience *Evidence of leading complex programme and project management initiatives *Experience of designing and implementing ITIL processes *Significant evidence of successfully managing Service Level Agreements *Evidence of efficiently managing multiple sub-contract arrangements, including associated suppliers *Relevant extensive senior experience ...

main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback … required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management, and conflict resolution skills. ...

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...

large, cross-functional programme covering workplace technology, service operations, cyber assurance, identity, and change. Deliver a consolidated SIAM-based operating model aligned to ITIL v4, integrating multiple suppliers and service towers. Drive technology rationalisation, including: Windows 11 endpoint and image strategy Intune/Configuration Manager Identity and access (AD/… Endpoint management: Intune, Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted-environment solutions. ...

line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning escalated incidents … Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure ...

Our client, a prominent player in the Defence & Security sector, is currently looking for an Applications Support Engineer to join their dynamic team based in Harlow (Hybrid). This position is a Fixed Term Contract ...

commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement … highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills Strong analytical and reporting ability SALARY & BENEFITS: Basic salary up to £40,000 Company profit share ...

update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role * Strong understanding of IT fundamentals including networks, hardware … software issues * Familiarity with Microsoft Office applications and Lotus Notes * Experience supporting mobile devices * Understanding of data backup techniques * Experience working within an ITIL environment * Strong communication and customer facing skills * Logical and analytical approach to troubleshooting * Ability to work independently and manage workload effectively Desirable * Familiarity with Microsoft SCCM ...

clearly with customers regarding service updates, planned works, and outages Identify and implement service improvement initiatives Skills & Experience: Strong understanding of service management principles (ITIL or similar) Experience managing performance against SLAs, KPIs and operational targets Proven ability in incident management and escalation handling Experience leading or supporting teams … interpret data and drive improvements Excellent communication and stakeholder management skills Experience in a 24x7 or shift-based operational environment is highly desirable Qualifications ITIL Foundation (or equivalent) preferred Relevant experience in Service Desk, NOC or Managed Services environments Degree or equivalent professional experience desirable What You’ll Bring ...

Responsibilities Lead, manage and develop a team of technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers … wider Microsoft 365 ecosystem (e.g. Marketing tools) Understanding of CRM security models and governance Experience in IT service delivery and service management (ITIL Foundation or equivalent) Proven ability to lead and develop high-performing teams Experience managing suppliers and IT contracts Strong stakeholder management and communication skills Familiarity with Agile ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

customer outcomes, cost, and risk Excellent stakeholder management and executive communication skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...