501 to 525 of 605 ITIL Jobs in the UK

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

support via phone, email, remote tools, and floor-walking as part of a rota Troubleshoot and resolve incidents, escalating in line with Service Desk ITIL processes Support onboarding/offboarding, including setup and deployment of user equipment Manage laptops, mobile devices, and remote working tools Assist with AV/… Support role Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work under pressure and prioritise effectively Knowledge of ITIL processes Experience with Microsoft Office 365 and common workplace technologies Able to work independently and as part of a team Apply now to speak with ...

established support team of 18 technical professionals Exposure to a broad Microsoft and cloud-based technology environment Opportunity to develop experience within an ITIL-driven service desk function Varied workload supporting users across a large professional services environment Your responsibilities as IT Service Desk Analyst Act as the first point … technologies such as Active Directory, Windows 10, SCCM, Azure, SharePoint, Mimecast, Sophos and cloud-based services Understanding of ticket management, incident resolution and ITIL-based support processes Working hours Rotating shifts of 8:00am4:15pm, 8:45am5:00pm and 9:45am6:00pm. Expected office attendance is one day per week ...

swaps, and request fulfilment. What you'll bring: * Experience working in a service delivery environment with a focus on desktop support. * Strong knowledge of ITIL processes and second-line support practices. * Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. * Ability to troubleshoot complex technical issues and liaise … attain higher clearances if required. * Willingness to travel between sites as needed. Qualifications & Certifications: * Proven experience in desktop support and service management. * Knowledge of ITIL frameworks. * Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready ...

join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. Youll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team … Delivery Managers. Knowledge of working with service management tooling, this client uses ServiceNow. Knowledge of setting up SLAs/OLAs. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO9001/ISO2000:1 Setting up ISTM strategy, and change management ...

partners to maintain quality, manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. … priorities and take ownership of outcomes. Confident stakeholder engagement and influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

Management Team to provide the oversight and governance of all internal and external services engaged by the ITSM team. Academic and Professional Qualifications Required: ITIL certified or demonstrable experience operating within an ITIL-based environment Hands-on experience with ServiceNow (Change Management essential; CMDB and workflow configuration desirable) Strong working … standard Service Management and IT operating frameworks (e.g. IT4IT, COBIT) Required Knowledge and Level of Experience: Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Configuration, Change and Release Management Understanding and experience of real time market data ...

Management Team to provide the oversight and governance of all internal and external services engaged by the ITSM team. Academic and Professional Qualifications Required: ITIL certified or demonstrable experience operating within an ITIL-based environment Hands-on experience with ServiceNow (Change Management essential; CMDB and workflow configuration desirable) Strong working … standard Service Management and IT operating frameworks (e.g. IT4IT, COBIT) Required Knowledge and Level of Experience: Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Configuration, Change and Release Management Understanding and experience of real time market data ...

design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. … Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness and supportability. Skills & Experience Proven experience in Major Incident Management and Problem Management. ITIL Foundation ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

Core Experience * 10+ years of IT Service Management experience, with 5+ years in SIAM or multi-vendor environments. * Strong hands-on experience in implementing ITIL processes. * Proven track record of managing complex service ecosystems with multiple suppliers. Technical & Functional Skills * Deep knowledge of SIAM frameworks and operating models. * Strong expertise … ITIL v3/v4 practices and process implementation. * Experience with ITSM tools (ServiceNow preferred). * Understanding of cloud, infrastructure, and application services. Leadership & Soft Skills * Strong leadership and stakeholder management skills. * Excellent communication and negotiation abilities. * Ability to influence cross-functional and external teams. * Strong analytical, problem-solving, and decision ...

skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues … promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role ...

skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues … promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role ...

responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc). Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. … quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. Strong knowledge of international ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

migrations You have a strong knowledge of Microsoft 365 including: Intune, Purview, Security, Azure, Entra You have a good working knowledge of GDPR, ITIL aligned systems and security best practices You have a collaborative approach to leadership and service delivery You're able to manage multiple priorities and complex technical … Salary to £55k Hybrid working (x2 days WFH per week) Pension Apply now to find out more about this Technical Consultant (M365 GDPR ITIL) opportunity. TPBN1_UKTJ ...

migrations You have a strong knowledge of Microsoft 365 including: Intune, Purview, Security, Azure, Entra You have a good working knowledge of GDPR, ITIL aligned systems and security best practices You have a collaborative approach to leadership and service delivery You're able to manage multiple priorities and complex technical … Salary to £55k Hybrid working (x2 days WFH per week) Pension Apply now to find out more about this Technical Consultant (M365 GDPR ITIL) opportunity. ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

Junior Network Support Analyst - New Role £27,500 (rising to £30,000) plus excellent benefits. Keywords: Networking, Cisco, SIP, Fortinet, WAN, Telephony, ITIL A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation … detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial ...

this role. Person Specification Qualifications Essential Degree in relevant subject or equivalent knowledge & experience Relevant IT qualification e.g. Microsoft Certification, IT Hardware Vendor and ITIL Foundation or working towards ITIL Qualification essential Knowledge Essential Thorough specialist working knowledge of IT hardware and software in a support context Knowledge of using … providing at desk IT support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment Skills Essential Well organised, methodical in your approach to providing support and meeting SLA Targets Customer focussed and excellent communication skills Disclosure and Barring ...