526 to 550 of 627 ITIL Jobs in the UK

design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. … Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness and supportability. Skills & Experience Proven experience in Major Incident Management and Problem Management. ITIL Foundation ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification ...

Core Experience * 10+ years of IT Service Management experience, with 5+ years in SIAM or multi-vendor environments. * Strong hands-on experience in implementing ITIL processes. * Proven track record of managing complex service ecosystems with multiple suppliers. Technical & Functional Skills * Deep knowledge of SIAM frameworks and operating models. * Strong expertise … ITIL v3/v4 practices and process implementation. * Experience with ITSM tools (ServiceNow preferred). * Understanding of cloud, infrastructure, and application services. Leadership & Soft Skills * Strong leadership and stakeholder management skills. * Excellent communication and negotiation abilities. * Ability to influence cross-functional and external teams. * Strong analytical, problem-solving, and decision ...

skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues … promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role ...

skills. Excellent communication, leadership, and problem-solving abilities. Knowledge of JIRA, Confluence, and Microsoft Office. Experience working in complex matrix environments. PMP, SAFe, CSM, ITIL, or TOGAF certifications desirable. Key Responsibilities Lead end-to-end delivery of Credit Risk and regulatory technology projects. Manage project plans, resources, budgets, risks, issues … promote delivery best practices and continuous improvement. Education & Qualifications Degree educated or equivalent professional experience. Professional certifications such as PMP, SAFe, Scrum Master (CSM), ITIL, or TOGAF are advantageous. Why Apply? This is a unique opportunity to join a high-profile banking transformation programme and play a key role ...

responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc). Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. … quality teams in operational and technological environments. Proven track record in implementing ISO 9001 or similar standards. Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred. Experience working with UK public-sector clients, ideally within transport or infrastructure environments. Strong knowledge of international ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

migrations You have a strong knowledge of Microsoft 365 including: Intune, Purview, Security, Azure, Entra You have a good working knowledge of GDPR, ITIL aligned systems and security best practices You have a collaborative approach to leadership and service delivery You're able to manage multiple priorities and complex technical … Salary to £55k Hybrid working (x2 days WFH per week) Pension Apply now to find out more about this Technical Consultant (M365 GDPR ITIL) opportunity. ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

Junior Network Support Analyst - New Role £27,500 (rising to £30,000) plus excellent benefits. Keywords: Networking, Cisco, SIP, Fortinet, WAN, Telephony, ITIL A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation … detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial ...

this role. Person Specification Qualifications Essential Degree in relevant subject or equivalent knowledge & experience Relevant IT qualification e.g. Microsoft Certification, IT Hardware Vendor and ITIL Foundation or working towards ITIL Qualification essential Knowledge Essential Thorough specialist working knowledge of IT hardware and software in a support context Knowledge of using … providing at desk IT support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment Skills Essential Well organised, methodical in your approach to providing support and meeting SLA Targets Customer focussed and excellent communication skills Disclosure and Barring ...

assets and administrative processes (e.g. devices, peripherals) Developing user documentation and knowledge bases to enhance self-service and user experience Driving continuous improvement across ITIL service processes (incident, change and release management) What We're Looking For Strong experience in IT infrastructure, systems and support environments (minimum 3 years) Proven … communication skills, with the ability to explain technical concepts clearly The ability to prioritise effectively and manage competing demands in a dynamic environment Desirable: ITIL certification (or working knowledge of ITIL practices) Experience with cloud technologies, networks (LAN/WAN), Microsoft systems and business applications Experience in a social housing ...

performance, upgrades and SSL certificate installation. Basic working knowledge of SCOM and/or Azure Monitor. Experience working with ServiceNow or a similar ITIL-based system. Preferred certifications: Microsoft Certified Azure Database Administrator Associate and ITIL Foundation. Interested? Apply now for immediate consideration ...

including troubleshooting performance and access issues Familiarity with monitoring tools such as SCOM and/or Azure Monitor Experience using ServiceNow or similar ITIL-based ticketing systems Qualifications Microsoft Certified: Azure Database Administrator Associate (or equivalent) - desirable ITIL Foundation - desirable What you'll get in return Opportunity to work within ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

governance boards, audit activities, and organisational assurance processes. Support the development of future digital and product capability across the organisation. Essential Skills & Experience ITIL 4 Foundation certification. Professional Scrum Product Owner (PSPO), SAFe Product Manager, or equivalent Product Management certification. Experience delivering and managing IT products and services. Strong understanding … years or more). Strong communication and influencing skills, with the ability to engage stakeholders at all levels. Desirable Skills & Experience PRINCE2 Agile certification. ITIL 4 Specialist certifications or equivalent practical experience. Experience working within Government, Defence, National Security, or highly regulated environments. Experience managing technology products within complex operational ...

user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration Work closely with internal IT teams, project teams … within the Service Desk (e.g. end-user tech, access, systems) Requirements Proven experience in Service Desk leadership or senior support role Strong understanding of ITIL processes and service management frameworks Experience managing ticket queues, SLAs, and performance metrics Excellent people management, coaching, and leadership skills Ability ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...