1 to 25 of 188 ITIL Jobs in the South East

Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self ...

Desirable Experience Windows Server administration. Experience with Amazon AWS or other cloud platforms. Familiarity with Agile methodologies (Scrum) or project management (PRINCE2, APM). ITIL Foundation certification. Qualifications Relevant degree or equivalent experience. Certifications such as CCNP, CCIE, or equivalent (Essential). Full clean driving license (Essential). Please note ...

Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange ...

verification (PCV) is completed and documented. 4. Risk, Change & Compliance Management Identify risks, interdependencies, and mitigation actions for all network releases. Ensure adherence to ITIL Change Management processes for CNI environments. Produce accurate release documentation, evidence packs, and audit logs. Support incident reviews and root cause analysis for failed ...

follow documented procedures accurately. Comfortable working under pressure in a busy Service Desk environment. Broad knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony ...

Azure) Experience of working directly with client users, understanding requirements, and helping turn business requirements into functional requirements and build solutions Understanding of ITIL principlesand experience using ITSM toolssuch asJira Full UK driving licence Experience and Skills: Good working knowledge of IT technologies, including MS office suite Collaborating and Remote ...

high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice and service management standards. Monitor system alerts, perform routine checks to ensure service stability, and collaborate with technical teams to resolve complex issues. ...

Server queries, with a solid understanding of relational databases. Knowledge of application support methodologies, incident/problem management, and change management processes (ITIL knowledge advantageous). Ability to translate technical issues into clear, business-friendly language for legal and non-technical stakeholders. Customer-focused mindset with a strong commitment ...

organised, with exceptional prioritisation and planning abilities. Analytical skills to deal with complexity and ambiguity Desirable: Professional certifications such as PRINCE2, AgilePM, PMP, or ITIL and supporting systems. Experience creating and implementing delivery templates and frameworks. Experience of large-scale software/ERP implementation and integration. Familiarity with tools such ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting ...

solving skills. You will have hands-on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases. Knowledge of ITIL-based incident, problem, and change management processes is advantageous. Strong communication skills are essential, with the ability to translate technical issues into clear, business-friendly ...

years' experience in a busy Service Desk environment Strong troubleshooting ability Solid working knowledge of Windows 11 , Microsoft 365 , and SCCM Understanding of the ITIL framework Excellent communication skills, written, verbal, and in presenting A customer-first mindset and an ability to explain technical issues clearly Strong organisation, attention ...

point-of sale systems experience is a strong advantage Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL) Familiarity with the FMCG and/or Retail (luxury goods) sector industry is advantageous. Job Offer Competitive salary ranging from £60,000 to £70,000. ...

experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server ...

undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). ...

projects. Act as a strategic business partner, aligning IT strategy with business objectives. Oversee application management and support, implementing agile methodologies (e.g., Scrum) and ITIL-based processes. Drive IT landscape harmonisation and transformation toward a centralised, standardised regional model. Manage budgets for run, change, and project portfolios. Build strong relationships ...

manage multiple priorities effectively A full UK driving licence and willingness to attend client sites when required Desirable (Not Essential) Microsoft, CompTIA, or ITIL certifications Experience with PowerShell scripting Familiarity with RMM/PSA systems and CRM platforms Knowledge of VoIP systems (e.g., 3CX) Exposure to managed print environments Whats ...

leadership Technical Expertise Strong knowledge/background in enterprise applications, cloud technologies and integrations for example Microsoft 365, ERP platforms, CRM, Salesforce Familiarity with ITIL processes and service management frameworks Experience leading technology projects and managing third-party vendors Personal Attributes Strong leadership, communication and stakeholder engagement skills Commercially aware ...

engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering ...

BitLocker PowerShell scripting for automation and administration Mobile device management experience for iOS and Android Experience supporting enterprise environments of 500+ users Familiarity with ITIL processes Experience with identity technologies such as Azure AD, Conditional Access and MFA This is an excellent opportunity to join a well-established organisation with ...

Endpoint, SCCM, Google Workspace, Mobile Device Management Certifications such as Jamf Certified, Microsoft MD-102/MS-900, Apple Certified Support Professional, CompTIA, or ITIL Foundation EUC Engineer - London (Hybrid) - £40,000 to £45,000 Robert Half Ltd acts as an employment business for temporary positions and an employment agency ...

understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and work efficiently with network teams. What ...

root cause analysis. Extensive knowledge of product support operations and processes. Strong customer service orientation with excellent communications and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data ...