1 to 25 of 241 ITIL Jobs in the South East

Virtualised environments. • Experience of Containerised environments - Docker • Ability to be on-site in Milton Keynes for approximately three days per week. Desirable Criteria • ITIL Foundation certificate. • Experience with scripting languages (e.g. Python). • Cloud support experience (e.g. AWS, Azure, or Google Cloud). • Windows system administration, including patching and Active ...

solving skills. Ability to work independently and take ownership of technical outcomes. Desirable Experience implementing cyber security frameworks (eg, Cyber Essentials). Familiarity with ITIL practices. Exposure to compliance or governance requirements. Relevant Microsoft or security certifications. ...

progression towards: MD-101, MS-100, MS-101 . Experience in an MSP or B2B technical support environment . Knowledge and understanding of ITIL frameworks . Strong hands-on experience with Office 365 , including E3/E5, Azure IaaS, and EMS. Solid troubleshooting skills across Microsoft Desktop Operating Systems . ...

follow documented procedures accurately. Comfortable working under pressure in a busy Service Desk environment. Broad knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony ...

high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice and service management standards. Monitor system alerts, perform routine checks to ensure service stability, and collaborate with technical teams to resolve complex issues. ...

Server queries, with a solid understanding of relational databases. Knowledge of application support methodologies, incident/problem management, and change management processes (ITIL knowledge advantageous). Ability to translate technical issues into clear, business-friendly language for legal and non-technical stakeholders. Customer-focused mindset with a strong commitment ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting ...

setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting ...

delivery teams to ensure smooth operations Producing clear documentation, reports and operational runbooks Ensuring infrastructure aligns with security, compliance and service standards (ISO27001/ITIL) Supporting SLA performance, risk management and service reporting Main Skills Needed: Strong senior-level infrastructure engineering experience in complex environments Deep knowledge of Microsoft Azure ...

supporting less experienced colleagues. Essential experience * Significant experience in a senior IT support or infrastructure role * Background working within IT service management frameworks (e.g. ITIL) * Proven experience supporting multi-site environments Technical skills (preferred) * Windows Server environments (2012 onwards) * Microsoft 365 and Azure administration * Active Directory and Entra ID * Networking ...

technical escalations. Desirable Experience with Microsoft 365, Hyper-V, and Cisco Meraki. Knowledge of Azure services, Entra ID, and hybrid identity environments. Familiarity with ITIL change/incident management frameworks. ...

solving skills. You will have hands-on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases. Knowledge of ITIL-based incident, problem, and change management processes is advantageous. Strong communication skills are essential, with the ability to translate technical issues into clear, business-friendly ...

years' experience in a busy Service Desk environment Strong troubleshooting ability Solid working knowledge of Windows 11 , Microsoft 365 , and SCCM Understanding of the ITIL framework Excellent communication skills, written, verbal, and in presenting A customer-first mindset and an ability to explain technical issues clearly Strong organisation, attention ...

point-of sale systems experience is a strong advantage Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL) Familiarity with the FMCG and/or Retail (luxury goods) sector industry is advantageous. Job Offer Competitive salary ranging from £60,000 to £70,000. ...

client network environments Build key relationships with key technical contacts at client sites and third parties Key Skills Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application Strong knowledge of Windows OS, 10 & 11 Strong demonstratable experience of Azure & Intune Excellent PC problem solving skills Proven ...

Linux environments. Proficient in using ticketing systems such as ServiceNow or JIRA. Degree in IT, Computer Science, or a related field, along with ITIL Foundation certification. Additional training in customer service or team leadership. Personal attributes include being calm under pressure, highly organised, and having a customer-first mindset. Strong ...

support across all sites and customer locations nationwide. * Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed. * Apply ITIL v4 principles within a service delivery environment. * Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported ...

experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server ...

undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). ...

projects. Act as a strategic business partner, aligning IT strategy with business objectives. Oversee application management and support, implementing agile methodologies (e.g., Scrum) and ITIL-based processes. Drive IT landscape harmonisation and transformation toward a centralised, standardised regional model. Manage budgets for run, change, and project portfolios. Build strong relationships ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don't miss this opportunity ...

endpoints (laptops, desktops, mobile phones, tablets) * Possess a positive can-do attitude and be able to communicate with users of all different technical levels * ITIL knowledge. Salary up to £37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays ...

Microsoft Office troubleshooting skills Exposure to trading applications such as Bloomberg or Charles River Experience handling IT escalations and major incidents Familiarity with ITIL methodology Cloud technologies and vendor management experience ServiceNow proficiency (highly desirable) Basic networking knowledge (IP traffic, routing, firewalls) Understanding of GDPR and comms room infrastructure Strong ...

with: 3rd line infrastructure support with an automation focus Cloud and Microsoft enterprise environments Scripting, workflow automation, and configuration management Structured service delivery and ITIL-aligned processes You'll bring strong communication skills, a customer-focused approach, and the ability to engage effectively with both technical and non-technical stakeholders. ...

delivering high-quality technical support. Proven experience working across a wide range of IT environments and supporting diverse client infrastructures and on-site locations. ITIL v4 certification or equivalent practical working knowledge of IT service management best practices. Strong, hands-on experience with Microsoft Server environments, from legacy versions ...