226 to 250 of 884 ITSM Jobs in England

theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service Architects who are open ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...

operational processes. Work with stakeholders to capture functional and non-functional requirements for new or modified services. Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management. Produce service design packages, service models, operational procedures and support documentation. Define service standards and ensure compliance with ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

roles Demonstrated experience implementing technology solutions or process improvements Track record of successful project delivery in IT environments ITIL Foundation certification or equivalent IT service management credential Project Management Professional (PMP) or Agile certification Background in change management or organizational transformation Lean or Six Sigma methodology experience The #TeamGBT Experience ...

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

operating systems (e.g. Windows 11, Windows Server). Virtualisation technologies (e.g. VMware or Hyper-V). An awareness of or willingness to learn: IT Service Management (ITIL) Switch & WiFi Deployment. Extreme Networks, XIQ Cloud. Security Solutions such as Checkpoint and Azure firewalls. Microsoft Exchange Online with Exchange SE hybrid ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

site at offices and construction sites as required Desirable: Experience working in construction, engineering, utilities, or a similar operational environment Familiarity with IT service management tools (e.g. ServiceNow or similar) Experience supporting site IT setups, including comms rooms and site cabins Exposure to IT project work such as office moves ...

Ability to travel domestically and internationally on occasions when needed Relevant certification in Business Analysis, Product Management, Portfolio Management, Agile, Project Management or IT Service Management Contact Centre Technology experience and knowledge of Genesys Cloud or a similar platform Experience supporting AI, automation, CRM, omnichannel engagement or digital transformation programmes ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

site environment. Demonstrated track record of managing high-volume hardware orders, software license allocations, and vendor relationships. Hands-on experience using ServiceNow (or similar ITSM/ITAM tools) to track assets and fulfil tickets. Experience working within regulated multi-site sectors (Education, Social Care, Healthcare, or Corporate Services) is advantageous. ...

environments, with knowledge of CI/CD, IT infrastructure, applications and networks, and their impact on service stability, technical debt and risk. Experience using ITSM and DevOps platforms, including ServiceNow/BMC Helix, Jira and observability tools, with a strong understanding of Problem Management capabilities and automation opportunities. Ability ...

DevOps environments, with knowledge of CI/CD, IT infrastructure, applications and networks, and their impact on service stability, technical debt and risk.Experience using ITSM and DevOps platforms, including ServiceNow/BMC Helix, Jira and observability tools, with a strong understanding of Problem Management capabilities and automation opportunities.Ability to drive ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

product experience: paved roads/golden paths, service catalogue, developer experience and consumer feedback loops. ServiceNow integration for self-service provisioning and ITSM (incident, problem, change). Microsoft Sentinel and integration with SOC/NOC functions. SRE practices: error budgets, post-incident reviews, toil measurement. Brownfield remediation or migration ...

Responsibilities: Serve as a primary 1st/2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool. Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive ...

network estate, e.g. Cisco Catalyst Center, Meraki Dashboard, Catalyst SD‐WAN Manager, Cisco ISE, Infoblox, F5, NetBrain and ThousandEyes. Systems integration with ServiceNow (ITSM, ITOM, Telecom Network Inventory, CMDB and scripted REST APIs) and CSDM‐aligned CMDB data, using REST APIs, webhooks and event‐driven workflows, bots and Microsoft Teams ...

including base system data structures and ITOM Visibility solutions. Discovery: Expert-level knowledge of Discovery patterns, credentials, and error handling. Frameworks: Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management). Infrastructure Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure ...