201 to 225 of 880 ITSM Jobs in England

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. TPBN1_UKTJ ...

equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. ...

customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing and revenue collection systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...

across Windows operating systems and Microsoft Office applications Experience with Active Directory user administration Knowledge of desktop and laptop hardware support Experience using IT Service Management tools Familiarity with remote support technologies Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory Desirable Microsoft 365 administration ...

tools or workflow systems. Experience of systems testing, data migration, user acceptance testing, system configuration, integrations, access management, or report development. Knowledge of IT service management principles, information governance, cyber security awareness, business systems administration, or HR/payroll systems would be desirable . ECL reserve the right to close ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

them through to resolution, supporting post incident reviews, and providing customers with timely updates throughout. Ensure all issues/requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Liaise with customers to build relationships, serving as the main point of contact ...

with strong analytical and problem-solving skills Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory Familiarity with an ITSM platform such as Halo, Zendesk, or similar Clear communicator who can explain technical concepts to non-technical colleagues Someone who takes initiative, spots opportunities ...

accurate ticket management. Main Responsibilities Manage incoming queries received via phone, email, walk-up or ticket queues, logging Incidents and Service Requests on the ITSM toolset. Provide rota-based support at the Walk Up welcome desk, assisting customers with a wide range of software and hardware-related issues. Monitor support ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

qualified PRINCE2 Foundation or PRINCE2 (latest version) Agile qualified or obtain qualification within 6 months Experience Essential Extensive experience of working in an IT Service Management role with line management responsibilities, in health and/or other comparable private or public sector services, with a proven track record demonstrating successful ...

projects, Working between the Customer and ITC NOC ensuring any incidents, changes, service requests are responded to in a timely manner, Working knowledge of ITSM tooling, specifically Jira, SharePoint, Updates to design documentation, Visio and SolarWinds maps, Duty of care, working as part of a team, supporting other engineers ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

mindset with a passion for continuous improvement Ability to work across both support and project-based activities Desirable Experience Power BI Microsoft 365 technologies ITSM platforms and service management processes Business process improvement initiatives This is an excellent opportunity to join a well-established organisation undertaking a range of SharePoint ...

executive updates, RAID, and runbook clarity. Tools/methods (describe as "experience with") * Planning: MS Project/Smartsheet/Jira/Confluence * Change/ITSM: ServiceNow (or equivalent Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. ...

application testing. Demonstrable experience in a similar role in the financial services sector. Experience working in an ITIL aligned environment. Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI. Other skills, competencies and attributes Strong communication and interpersonal skills, with an ability to communicate effectively ...

strategy/planning use cases.Experience with Rovo and emerging Atlassian AI capabilities.Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes.Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We’re committed to our vision and demonstrate behaviours which ...

cases. Experience with Rovo and emerging Atlassian AI capabilities. Experience with Atlassian Cloud migrations and enterprise-scale transformation programmes. Understanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. We all have our part to play: We're committed to our vision and demonstrate behaviours which ...

alongside the Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team ...

solutions, and platforms. Proactively calling the customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal ...

delivering infrastructure projects and service improvements within a complex IT environment. Experience of supporting and troubleshooting multi-vendor technical environments. Knowledge of IT service management principles and best practice. Knowledge of information governance, cyber security and relevant legislation including GDPR. Experience of working with stakeholders to identify requirements and deliver ...