851 to 875 of 903 ITSM Jobs in England

issues Monitor project progress, risks, and deliverables, ensuring appropriate governance and documentation is maintained Drive continuous improvements across application delivery, support processes, and IT service management practices Skills & Experience Required Previous experience delivering SAP projects within a Project Lead, Technical Project Manager, or similar role Strong understanding of SAP, including … technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer Permanent position with ...

IntroductionJob Title: Technical Project ManagerDepartment: Professional Services and AI Value DeliveryReports To: Customer Engagement Manager/Portfolio ManagerTravel: Up to 25% for customer engagements at bank sitesAbout SymphonyAI Financial Services:SymphonyAI Financial Services is the ...

infrastructure as code to support platform lifecycle, as well as simplifying troubleshooting for Incident resolution and provision of tooling for our support organisation Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement. Maintain and enhance Radiant’s observability stack: Prometheus, Grafana, and custom monitoring integrations Operate and support … interrogation Strong experience with infrastructure scripting and automation (Bash, Python, Ansible) Deep understanding of observability principles and tools (Prometheus, Grafana preferred) Strong grasp of ITSM and service operation best practices Excellent communication and mentorship skills Comfortable interfacing with internal stakeholders and external customers Bonus: Knowledge of running AI workloads ...

infrastructure as code to support platform lifecycle, as well as simplifying troubleshooting for Incident resolution and provision of tooling for our support organisation Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement. Maintain and enhance ’s observability stack: Prometheus, Grafana, and custom monitoring integrations Operate and support services … Bash, Python, Ansible) Deep understanding of observability principles and tools (Prometheus, Grafana) Hands-on experience operating orchestration platforms (Kubernetes, MAAS, Tinkerbell) Strong grasp of ITSM and service operation best practices Excellent communication and mentorship skills Comfortable interfacing with internal stakeholders and external customers Bonus: Knowledge of HPC workloads ...

IntroductionJob Title: Customer Success ManagerLocation: United KingdomAbout SymphonyAI Retail: SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods ...

IntroductionJob Title: Functional Consultant – Financial Crime Compliance & ScreeningDepartment: Professional Services – Financial Crime ComplianceReports To: Head of Professional Services EMEAExperience Level: 8+ yearsLocation: Hybrid/based on engagement requirements (EMEA preferred, travel as needed)Role PurposeSymphonyAI ...

659Skills: ServiceNow Developer, RPA, ServiceNow Virtual Agent, ITSM, ITOM, JavaScript. ServiceNow Developer Location: UK-wide office locations to choose from (Hybrid – 2 days onsite)Salary: 70,000 – 100,000 DOE + comprehensive benefits (Including training/development)Type: Permanent, Full-Time Are you a ServiceNow Developer looking to take your … platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

HKEX Group in London seeks an IT Service Management professional to lead capacity planning and change orchestration for trading applications. You will work with IT leadership, LME business, and Change Managers to prioritise releases and maintain robust monitoring and alerting. You will bring ITIL expertise in incident, problem, change ...

provide a statement of work for a client. Your new role Service Management Consultant Key Skills & Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability … convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance control, usability and operational efficiency when designing resilience processes. What you'll need to succeed You will have worked ...

provide a statement of work for a client. Your new role Service Management Consultant Key Skills & Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability … convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance control, usability and operational efficiency when designing resilience processes. What you'll need to succeed You will have worked ...

conducting process maturity assessments/gap analysis as per ITIL/ISO 20000 best practices and prepare management reports. Able to align IT service management processes as per customer needs and industry leading practices. Participate in internal audits. Aware of various service management tools like BMC Remedy, ServiceNow, HP Serviced … intermediate level (minimum SO, ST and SD), ITIL Expert preferred ISO 20000 Implementer/Practitioner certified. Should have 10+ years of experience in IT Service Management Must be an effective communicator and excellent presentation skills Additional Information All your information will be kept confidential according to EEO guidelines. #J ...

Blackapple Solutions Ltd in London seeks an ITSM Process Consultant with 10+ years of experience to lead ITSM implementations aligned with ITIL 2011 and ISO 20000. You will guide delivery teams, define KPIs, conduct maturity assessments, and participate in internal audits, leveraging tools like ServiceNow and Remedy. This permanent role ...

International is seeking a ServiceNow Technical Consultant (ITSM/ITOM) to design, configure, develop and support enterprise‐scale ServiceNow solutions. You will implement ITSM and ITOM modules, build workflows, integrations and ensure governance across environments. The role requires strong platform administration, development skills, and experience delivering in Agile delivery environments. ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage … Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests ...

We are looking for an experienced Service Design & Transition Manager with strong TSA experience to support a technology transformation programme. The role will focus on ensuring services are properly designed, operationally ready and successfully transitioned ...

with ServiceNow or similar tools, excellent consulting skills, and a strong understanding of ITIL concepts. Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment. A competitive rewards package is offered, along with a collaborative culture to help develop your career. #J ...

driving active pipeline and revenue through those relationships. The UK SI opportunity is significant. Freshworks is building a strategic motion to displace incumbent ITSM and CX platforms through SI-led delivery, and this role sits at the centre of that effort. You will work closely with field sales, pre-sales … conversation to active GTM motion. Responsibilities: SI Recruitment & OnboardingIdentify, target, and sign mid-tier SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks' UK ITSM and CX growth prioritiesBuild and maintain a pipeline of prospective SI partners, drawing on market mapping, ex-ServiceNow and ex-incumbent networks, and competitive intelligenceLead ...

weeks. You will lead the design and delivery of an Intelligent Field & Autonomous Service Operations programme. The role requires deep expertise in ServiceNow ITOM, ITSM, and Field Service Management, with a strong track record of delivering complex event-driven automation and field operations solutions. Experience required: 10+ years of Service … ServiceNow Architect or Lead Architect. Proven delivery experience in: ServiceNow ITOM Event Management Event-to-Incident Automation ServiceNow FSM (Field Service Management) Dynamic Scheduling ITSM Processes The role is for 6 months initially inside IR35 and requires two days in Central London each week. LA International is an award-winning ...

services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding of infrastructure security and working within controlled environments Ability to operate as a Linux SME and provide technical direction to other … administration Infrastructure automation Containerisation Application and service deployment Development environment configuration Linux security and hardening Performance monitoring and optimisation Incident and problem resolution IT service management Secure infrastructure environments Reasonable Adjustments Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding of infrastructure security and working within controlled environments Ability to operate as a Linux SME and provide technical direction to other … administration Infrastructure automation Containerisation Application and service deployment Development environment configuration Linux security and hardening Performance monitoring and optimisation Incident and problem resolution IT service management Secure infrastructure environments Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...

stakeholders. Desirable: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Desirable: Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. Your Profile Practical experience of non-functional testing principles and practices within … knowledge/experience Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support #J-18808-Ljbffr ...

configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templatesRequired Skills … with tools like n8n, LangGraph, or similar Knowledge of AI observability and testing frameworks Exposure to CI/CD and DevOps practices Experience in ITSM automation or managed servicesExperience Profile 3–8 years in software development or automation engineering Experience with modern development tools and cloud-native environmentsCandidate PersonaA builder ...

configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templates Required … with tools like n8n, LangGraph, or similar Knowledge of AI observability and testing frameworks Exposure to CI/CD and DevOps practices Experience in ITSM automation or managed services Experience Profile 38 years in software development or automation engineering Experience with modern development tools and cloud-native environments Candidate Persona ...

ServiceNow consultancy expertise within an established ServiceNow environment. Your new role As a Senior ServiceNow Technical Consultant, you will deliver technical consultancy across ServiceNow ITSM and ITOM modules, supporting platform enhancements and backlog reduction activities. You will work closely with architects and client stakeholders to deliver successful project outcomes while … ensuring the ServiceNow platform remains effective and optimised. Key responsibilities Deliver ServiceNow technical consultancy across ITSM and ITOM modules. Support backlog reduction and platform enhancement initiatives. Develop, configure and customise ServiceNow solutions. Troubleshoot and resolve complex technical issues. Collaborate with architects and client stakeholders to achieve project objectives. Essential skills ...