776 to 800 of 878 ITSM Jobs in England

monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes. Support in-house applications while ensuring policy alignment. Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field. 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl ...

hardware lifecycle end to end procurement, deployment and secure decommissioning and pick up BAU tickets alongside the wider team within an ITIL/ITSM framework. Automate routine infrastructure tasks using scripting (PowerShell, Python or similar) and APIs, and contribute to our Cyber Essentials Plus and Cyber Assurance L2 compliance … full-disk encryption, BYOD/MDM controls and device compliance, comfortable enforcing standards set by a dedicated security function. Comfortable working within ITIL/ITSM change control, genuinely hands on with BAU support and hardware lifecycle management. Clear communicator, confident explaining technical decisions to both specialists and non-technical stakeholders ...

client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection.* You will record and respond to health ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Advancing People ...

develop self-healing automations via PowerShell, or Python, and Copilot integrations. Create smart documentation, automated handover summaries, and SOPs using AI productivity tools. Scripting, ITSM & Cross Functional Delivery Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible … Jenkins, Git) Align operations with ITSM practices, including incident, problem, and change management. Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions. Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group. Skills/Experience At least ...

Payments happen everywhere. In stores, online, and across countless daily interactions. Ingenico helps businesses accept payments securely and seamlessly around the world. With operations in more than 30 countries, 4,000+ experts and over 45 ...

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange ...

party vendors. Respond to incidents, service requests and approved infrastructure changes. Support migrations, deployments, datacentre relocations and disaster-recovery testing. Provide clear updates through ITSM and customer reporting systems. Follow all security, access, compliance and Health & Safety procedures. Skills and Experience At least three years’ experience in a hardware engineering … component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven ...

high‐severity vulnerabilities and support expedited remediation. Remediation & Stakeholder Coordination Create, track, and manage remediation tickets using: ServiceNow/Jira or equivalent ITSM tools Work closely with: Infrastructure teams Application owners Cloud and platform teams Follow up on remediation SLAs and perform re‐scans to confirm closure. Reporting & BAU Governance … Networking fundamentals (TCP/IP, ports, firewalls) Exposure to cloud vulnerability scanning (AWS/Azure) is highly desirable. Tools & Platforms Qualys VM/VMDR ITSM tools: ServiceNow/Jira Supporting tools: Nessus/Rapid7 (good to have, not mandatory) Reporting tools: Excel/Power BI (basic to intermediate) Soft Skills ...

type: FTEJob Description :8+ years of hands-on ServiceNow experience.5+ years in a ServiceNow Architect or Lead Developer capacity.Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o Integration Hub o Service … verbal communication skills in English.Ability to work in high-pressure, regulated environments. DesirableServiceNow Certified Technical Architect (CTA) or progress toward CTA.Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).Experience in financial services or regulated industries.Knowledge of DevOps and CI/CD pipelines.Experience with ServiceNow Performance Analytics and Reporting.Familiarity with ...

8+ years of hands-on ServiceNow experience. 5+ years in a ServiceNow Architect or Lead Developer capacity. Proven experience implementing multiple ServiceNow modules, including: ITSM ITOM HRSD SecOps GRC/IRM SPM Deep expertise in: ServiceNow scripting (client-side and server-side) Flow Designer Integration Hub Service Portal/Employee … effectively in high-pressure, regulated environments . Desirable Qualifications ServiceNow Certified Technical Architect (CTA) or progress toward CTA. Multiple ServiceNow CIS certifications , such as: ITSM HRSD ITOM SecOps GRC Experience in financial services or other regulated industries . Knowledge of DevOps and CI/CD pipelines . Experience with ServiceNow ...

high‐severity vulnerabilities and support expedited remediation. Remediation & Stakeholder Coordination Create, track, and manage remediation tickets using: ServiceNow/Jira or equivalent ITSM tools Work closely with: Infrastructure teams Application owners Cloud and platform teams Follow up on remediation SLAs and perform re‐scans to confirm closure . Reporting … Networking fundamentals (TCP/IP, ports, firewalls) Exposure to cloud vulnerability scanning (AWS/Azure) is highly desirable. Tools & Platforms Qualys VM/VMDR ITSM tools: ServiceNow/Jira Supporting tools: Nessus/Rapid7 (good to have, not mandatory) Reporting tools: Excel/Power BI (basic to intermediate) Soft Skills ...

hand over a resilient enterprise monitoring ecosystem. Working alongside Platform Architects, you will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with … firewall managers, security consoles, and network controllers. Connect monitoring platforms to IT Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms. Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. Key Requirements ...

seeking an IT Service Management (ITSM) Consultant to analyse problems, uncover opportunities, and shape practical solutions that improve how technology services support organisations. You’ll own analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You’ll join an open, collaborative community ...

performance of our MSP and technology suppliers, managing service levels, contract compliance, escalations and continuous improvement. Embed effective ITSM - Integrate MSP-led IT service management processes and tools into the way Splendid operates, ensuring clear, consistent and effective ways of working. Lead major incident and problem resolution - Coordinate service reviews … hospitality or hotels particularly advantageous. Supplier management experience - Proven experience managing MSPs and specialist technology suppliers, holding them accountable for service, performance and delivery. ITSM expertise - A strong understanding of service management, SLAs, escalation, incident/problem management and continual improvement. Outsourced or hybrid IT experience - Comfortable operating ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project and operational teams ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...

Leonardo Worldwide Corporation is looking for a Senior Application Engineer in Yeovil. You will enhance ITSM platforms like Jira Service Management, collaborating across teams to improve service delivery and operational workflows. This role supports national security applications, involves continuous improvement initiatives, and offers flexible hybrid working arrangements. Candidates should have ...

sure the new platform is properly set up and ready to move into live BAU service. You’ll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/L3 support … looking for: Strong experience in Service Design and/or Service Transition Experience taking a major platform or transformation into BAU Good understanding of ITSM/ITIL Experience working with managed service providers and suppliersStrong stakeholder management skills Dynamics 365/Power Platform experience would be a big plus Experience ...

future programmes across the organisation. What You’ll Be Doing Lead the successful transition of a live project into BAU support. Review current IT service management practices and identify improvement opportunities. Develop a reusable Service Design & Transition methodology, including templates, governance and best practices. Ensure operational readiness through effective planning … Design and/or Service Transition within complex IT environments. Strong track record of transitioning projects into BAU support. Experience reviewing and improving IT service management processes. Knowledge of ITIL Service Management (ITIL Foundation minimum). Excellent stakeholder management, communication and facilitation skills. Experience creating practical frameworks, documentation and governance ...

influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models between agents, systems, and humans Produce agent flow specifications and design artifacts Ensure … modeling (BPMN, orchestration, automation tools) Ability to define logical flows and decision trees Understanding of AI-assisted workflows and agent behavior modeling Experience with ITSM processes (incident, change, problem) Nice-to-Have Skills Familiarity with workflow tools (n8n, ServiceNow, etc.) Exposure to agent-based architectures Understanding of human involvement patterns ...

business objectives, regulatory obligations, and operational processes. Experience Minimum 5+ years ServiceNow functional consulting experience Experience working in regulated European sectors Strong background in ITSM, ITIL, process transformation, and business analysis Key Responsibilities Conduct workshops and requirements gathering sessions Define business processes and solution requirements Produce user stories, process maps … execution Ensure process designs align with regulatory and compliance requirements Support change management and stakeholder communications Required Skills Business Analysis Process Design ITIL/ITSM User Story Development UAT Management Process Documentation Preferred Certifications ServiceNow CIS (ITSM/CSM) ITIL v4 CBAP or Agile BA Certification ...

outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update … working in an IT Service Desk or Applications team. Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to: IT Service Management IT Operations Management IT Asset Management ServiceNow DevOps IT Workflows Employee Workflows Experience of IT service management processes Good experience in a Productivity Applications team ...

identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals … responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration ...

triage and escalation critical to the role Assisting a high profile user community with daily contact with customers and stakeholders Working through the IT Service Management toolset Producing documentation and maintaining the product's lifecycle management Working alongside an established team of 2nd and 3rd Line engineers Travelling to other … Event Management tooling, for example SCOM Windows Server and Active Directory Willing to work a shift pattern and travel to customer sites Microsoft PKI ITSM tooling and processes Prior delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 3rd Line Storage Support Engineers ...