876 to 900 of 903 ITSM Jobs in England

escalation point for Service Desk tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team‐members. Report Service … Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence‐based performance conversations. Desirable ...

International seeks a ServiceNow Lead to design and deliver an Intelligent Field & Autonomous Service Operations programme, with deep expertise in ITOM, ITSM, and FSM, and a track record of complex event-driven automation. The contract runs for 6 months, inside IR35, with two days in Central London each week. ...

Hellonative in London is seeking an ITIL Programme Lead to bridge business requirements and technical teams, driving transformation, and embedding ITIL 4 within ITSM, disaster recovery capabilities, cybersecurity improvements, and supplier rationalisation. You’ll lead a small team, untangle legacy systems, modernise processes, and deliver sustainable solutions that raise trust ...

building a user-driven sales engine. You will partner with Account Executives to lead technical validations and develop a deep understanding of IT service management workflows. This role offers an office-centric hybrid schedule with standard in-office days being Monday, Tuesday, and Thursday, and the potential to work from ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents … push for continual process improvements. Applicants should have ITIL Foundation certification and proven experience in an ITSM environment. #J-18808-Ljbffr ...

scalable ServiceNow solutions. The role requires 10+ years in Service Management and 5+ years as Architect/Lead Architect, with deep expertise in ITOM, ITSM, and integration patterns. Travel for engagements may be required. #J-18808-Ljbffr ...

Support- User and Infrastructure Focused* Ensure proper support organization meeting SLA and target metrics* Meet the implemented SLAs following the guidance from the ITSM organization* Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices following the guidance from the ITSM organization* Develop & maintain business relationships with stakeholders ...

Wiltshire Police is seeking a Lead Developer to shape the future of digital service delivery across the Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance. Working with multidisciplinary DDaT ...

Matchtech seeks a Service Desk Enablement & Digital Support Specialist to advance ITSM adoption, build digital training, and streamline user support. You will bridge Service Desk, IT service owners and business users to reduce demand and improve self-service. Responsibilities include designing enablement programs, promoting automation, creating learning content, and driving … continuous improvement through metrics and stakeholder collaboration. A strong ITIL/ITSM background is required. #J-18808-Ljbffr ...

Recruitment is seeking an experienced ServiceNow Developer to join the technology team and enhance the ServiceNow platform. The role focuses on developing across ITSM, ITOM, HRSD and CMDB, building workflows, automations, applications and integrations to deliver scalable solutions. The successful candidate will translate business requirements into technical design, support platform ...

SoftwareOne is seeking a Senior ServiceNow ITSM Business Process Consultant to lead current-state ITSM process discovery and re-engineering workshops. You will partner with ITSM process owners, provide thought leadership, and guide stakeholders through requirements gathering and solution design to improve operational efficiency. You will act as a subject ...

ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability … Having any other European languages additionally would be an added advantage5+years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environmentsExperience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying £40,000-£50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client accounts Identify … healthcare after 6 months Life insurance after 6 months Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated ...

pipeline, resale revenue, and installed base expansion through those relationships. The opportunity is significant. Freshworks is building a volume resale motion to displace incumbent ITSM platforms through partners who already sell into the mid-market. DACH is a channel-led market where the majority of mid-market IT spend transacts … from first conversation to first transacted deal quickly. Responsibilities VAR Recruitment & Onboarding Identify, target, and sign mid-market VARs aligned to Freshworks' DACH ITSM, ITAM, and CX growth priorities Build and maintain a pipeline of prospective resellers, drawing on market mapping, distribution networks, competitor partner rosters, and ex-incumbent relationships ...

pipeline, resale revenue, and installed base expansion through those relationships. The opportunity is significant. Freshworks is building a volume resale motion to displace incumbent ITSM platforms through partners who already sell into the mid-market. DACH is a channel-led market where the majority of mid-market IT spend transacts … from first conversation to first transacted deal quickly. Responsibilities: VAR Recruitment & OnboardingIdentify, target, and sign mid-market VARs aligned to Freshworks' DACH ITSM, ITAM, and CX growth prioritiesBuild and maintain a pipeline of prospective resellers, drawing on market mapping, distribution networks, competitor partner rosters, and ex-incumbent relationshipsLead ...

London Metal Exchange is seeking an ITSM Service Manager to lead incident, problem, change and release management within the UK division IT team. This permanent role in London involves acting as escalation point, coordinating service measures, and ensuring SLAs with internal and external providers. You will design monthly service reporting ...

role requires driving cross-supplier collaboration, issue resolution, and governance, ensuring accountability and consistent delivery across regions. The ideal candidate has strong IT Service Management experience in multi-supplier environments, exposure to SIAM or Vendor Management, and excellent communication #J-18808-Ljbffr ...

leading IT solutions provider in the United Kingdom is looking for a skilled ServiceNow Developer to oversee the implementation of the ITSM module. The ideal candidate will need a minimum of 4 years of ITSM experience with at least 3 years of ServiceNow expertise and a solid background ...

Tektora are supporting a client in Hampshire with an experienced Senior ITSM Engineer to join a secure programme on an outside IR35 contract. You will lead ITSM process improvements, support tooling, and work with infrastructure, operations and security teams to ensure services are well-managed, documented and continually improved ...

Responsibilities We are searching for an individual with development experience specific to implementation of the ITSM module in ServiceNow. You will configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements. Responsible for ServiceNow platform Administration, Development, Documentation, and Technical support. Configure/Customize ServiceNow including … Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes, etc. Qualifications You must have a minimum of 4 years of experience in ITSM with at least 3 years working experience with ServiceNow. Recent experience in a senior development lead role participating in the full software development life cycle ...

Leonardo UK is seeking a Senior Application Engineer to support, configure, and enhance ITSM platforms across enterprise systems. You will contribute to architecture and lifecycle activities while collaborating with engineering and service teams. The role offers a blended hybrid model with onsite collaboration at UK offices to support national security … public sector services. Ideal candidates have strong ITSM experience, secure-by-design mindset, and excellent cross-functional communication. #J-18808-Ljbffr ...

looking for a heavy-hitting Regional Sales Director based in London to lead from the front, build an elite sales engine, and take our ITSM and CX footprint to the next level. About the RoleReporting directly to our Country Leader (UK & Northern Europe), you'll be the strategic engine powering … Veteran Leader: 10+ years in SaaS sales, with 5+ years leading front-line enterprise teams closing six-figure +Domain Native: Deep knowledge of CX, ITSM, CRM, or Enterprise Service Management (ESM) landscapes. Networked in UKI: You know the regional enterprise landscape inside and out and bring an active, well-established ...

Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday | Hybrid Location: Havant, or Gloucester This role acts as the lead Software Quality Assurance (QA) representative for Lockheed Martin (LM) UK Rotary ...

Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday | Hybrid Location: Havant, or Gloucester This role acts as the lead Software Quality Assurance (QA) representative for Lockheed Martin (LM) UK Rotary ...

Digital, a global digital transformation business based in Fareham, is looking for a Project Manager. This role involves managing end-to-end delivery of ITSM projects both in the UK and internationally, collaborating with diverse client bases. The ideal candidate will have 4–7 years of project management experience … IT, SaaS, or telecoms and hands-on experience with ITSM tools. The position offers a hybrid working environment with strong team collaboration. #J-18808-Ljbffr ...